PMG 422 Final Project

The Importance of Quality
Management
By: Shelonda Simpkins, Corben Davis, James Makarzyk, Summer Novak, Aubrey Joyce
Team 8 PMG 422: Project Quality Management (2022 Fall- A)
October 7, 2022
Walk-A-Ways for the Day
Six Key Elements of Quality Management

The Role of Management
Check Sheets
Control Charts
Main Takeaways
Quality Improvement & Quality Assurance Plan
Quality Improvement
One is quality improvement. Seeking ways to improve a process or product is a goal of any manager. Quality improvement can
be defined as a process that uses objective measurement and data for the organized creation of beneficial change and the
attainment of unprecedented levels of performance (Rose, 2014, p.85). Quality improvement is important for customer
satisfaction.
Quality Assurance Plan
It can be difficult to track the several hundred or even thousand tasks involved in a project. This is where the quality assurance
plan comes into play. It is important to develop or assemble these tasks into an organized plan that documents all activities
which allow for effective management (Rose, 2014, p.77).
Consistency and Adaptability
Consistency
Consistency is important because it helps with improved quality. Once a project manager identifies the sources of potential
variation, they can start to understand why it happened and what the effects were. The project manager is then able to control
the variation by establishing quality standards to produce more consistent results (Rose, 2014, p. 26).
Adaptability
Quality also needs to be adaptable. Customers will have their own requirements when it comes to quality. This is why it is
important to be able to assess and adapt to each individual customer or stakeholder. Being adaptable allows room to make
necessary adjustments.
Time and Transparency
Time
Project quality management allows for companies to get things done in the best possible way. Over time, their continuous
improvement in quality causes a reduction in errors, and better execution of tasks. Fewer errors and being more efficient helps
save time on projects. Therefore, time management is another crucial component of quality management.
Transparency
Lastly, we have transparency. Maintaining direct and functional communication with the clients and stakeholders is critical when
discussing the specifications of quality. When open and frequent transmission between the participants is present, a clarified
understanding of their expectations can be achieved. Should any changes arise throughout the project’s duration, the investors
would be informed, and a proper mitigation plan will be initiated.
The Role of Management: Establishing Quality
● Project managers must establish the organization’s quality policy to meet the
needs of stakeholders.
● Build quality into a project at the start
● Do not only inspect for quality at the end
● Four Quality Management Processes:

○ 1 Quality planning
○ 2 Quality assurance
○ 3 Quality control
○ 4 Quality improvement
Quality Planning / Quality Assurance
Quality Planning: Quality Assurance:
Determine quality requirements and standards Establish activities to ensure project will conform to the
requirements
Maintain compliance to standards
Compare performance to the plan using the identified
● Identify & Prioritize the following: specifications
○ Customers
○ Requirements ● QA includes:
○ Developing activities
○ Specifications
○ Applying metrics
○ Assigning resources
○ Developing a QA plan
■ WBS
■ Requirements
■ Specifications
Quality Control / Quality Improvement
Quality Control: Quality Improvement:
Monitor and record project results Creating organized, continuous, beneficial change
Assess performance and make necessary changes ● Plan / Do / Check / Act Cycle
○ Plan small change
● QC includes: ○ Do the plan
○ Measuring
○ Check results
○ Examining
○ Act
○ Testing
■ Implement change
■ Begin new plan
The Role of Management: The “Quadruple” Constraint
● Balance the traditional Triple Constraint

○ Time (deadlines)
○ Cost (budget
○ Scope (objectives)
● Never compromise Quality!
○ Increases:
■ Customer satisfaction
■ Profit
■ Competitiveness
○ Reduces:
■ Costs
■ Waste
The Role of Management: Creating a Culture of Success
● Managers are responsible for the creation of a positive culture
● Communication is key
○ What should be implemented?
○ What should be removed?
● Identify opportunities for change
● Effective culture can result in individuals willing to implement quality

Quality Management Tools
● Why use quality management tools?
○ Identifying patterns
○ Areas of improvement
○ Protects the project triple constraint
● What are some examples of these tools?
● A check sheet is used to “compile and record

data from contemporaneous observations or
historical data, nothing more” (Rose, 2014, 98).
● A control chart is used for “monitoring,

controlling, and improving processes over time”
(Rose, 2014, 125).
Check Sheet
Control Chart
Quality Management Tools
Planning Quality
Similar to a project, the planning stage of Project

Quality Management (PQM) is of utmost importance;
this is when the project’s delegated parties discuss
the purpose (scope) of the project, along with the
responsibilities of team members, any necessary
quality management policies, appropriate mitigation
tactics, and additional specifications.
Managing Quality
Overseeing the quality of a product or service

is exceptionally beneficial for both the client
and consultant, as the organizations will aim
to produce esteemed quality assurance
throughout the project. Utilizing a quality audit
is a valuable resource in understanding a
project or product’s performance.
Controlling Quality
Monitoring and controlling the quality criteria is

resourceful in understanding the relationships
between studied variables, identifying defects
that may affect a project’s quality, and taking
preventative action against potential risks.
The seven effective PQM tools include:

-Check Sheet -Pareto Chart
-Control Chart -Cause & Effect Diagram
-Histogram -Scatter Diagram
-Trend Analysis
Conclusion
Project Quality Management (PQM) is an integrative

process that combines a thorough understanding of
the project’s quality criteria, proper planning,
management and control, delegated tools, and
effective communication between the client and
consultant. Quality assurance and improvement
provides a safeguard for the stakeholders and
end-users that reflect the organization's purpose and
integrity, all while boosting productivity and
organizational revenue.
References
Berggren, E. (2017, February 23). Customer Value Myths That Are Hurting Your Profitability. Retrieved from
https://www.linkedin.com/pulse/customer-value-myths-hurting-your-profitability-eric-berggren/
Brown, J.T. (2014) The handbook of program management: How to facilitate project success with optimal program management.
2nd Ed. McGraw-Hill Education.
IStockPhoto. (n.d.). Retrieved 2022, from https://www.istockphoto.com/illustrations/total-quality-management
Project Management Institute (2017). A guide to the project management body of knowledge (PMBOK guide) (6th ed.). Newtown
Square, PA: Project Management Institute.
Rose, K.H. (2014) Project Quality Management, Second Edition: Why, What and How (2nd Ed.) Fl: J Ross Publishing.

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The Importance of Quality

Team 8 PMG 422: Project Quality Management (2022 Fall- A)

Six Key Elements of Quality Management

Quality Assurance Plan

● Four Quality Management Processes:

● Balance the traditional Triple Constraint

● Managers are responsible for the creation of a positive culture

● Identify opportunities for change

● Effective culture can result in individuals willing to implement quality

● Why use quality management tools?

● What are some examples of these tools?

● A check sheet is used to “compile and record

● A control chart is used for “monitoring,

Similar to a project, the planning stage of Project

Overseeing the quality of a product or service

Monitoring and controlling the quality criteria is

The seven effective PQM tools include:

Project Quality Management (PQM) is an integrative

IStockPhoto. (n.d.). Retrieved 2022, from https://www.istockphoto.com/illustrations/total-quality-management

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