Nothing Special   »   [go: up one dir, main page]
Scribd Logo
Upload

Welcome to Scribd!

  • 19 views

    The City of Calgary's Plain Language Policy - CS014

    Uploaded by

    Jimmy Smith
    The City of Calgary has adopted a Plain Language Policy to communicate effectively and in a way that is easily understood by citizens and stakeholders. The policy directs City communications to use plain language, taking into account legal and technical constraints. It defines plain language as conversational, directly speaking to the intended audience, and providing information to meet their needs. The policy applies to all City communications and the director of Customer Service & Communication will develop standards for plain language usage that all City communications must adhere to. Progress will be reviewed every two years.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    The City of Calgary's Plain Language Policy - CS014

    Uploaded by

    Jimmy Smith
    19 views2 pages
    The City of Calgary has adopted a Plain Language Policy to communicate effectively and in a way that is easily understood by citizens and stakeholders. The policy directs City communications to use plain language, taking into account legal and technical constraints. It defines plain language as conversational, directly speaking to the intended audience, and providing information to meet their needs. The policy applies to all City communications and the director of Customer Service & Communication will develop standards for plain language usage that all City communications must adhere to. Progress will be reviewed every two years.

    Original Description:

    Original Title

    The City of Calgary's Plain Language Policy — CS014

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The City of Calgary has adopted a Plain Language Policy to communicate effectively and in a way that is easily understood by citizens and stakeholders. The policy directs City communications to use plain language, taking into account legal and technical constraints. It defines plain language as conversational, directly speaking to the intended audience, and providing information to meet their needs. The policy applies to all City communications and the director of Customer Service & Communication will develop standards for plain language usage that all City communications must adhere to. Progress will be reviewed every two years.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    19 views2 pages

    The City of Calgary's Plain Language Policy - CS014

    Uploaded by

    Jimmy Smith
    The City of Calgary has adopted a Plain Language Policy to communicate effectively and in a way that is easily understood by citizens and stakeholders. The policy directs City communications to use plain language, taking into account legal and technical constraints. It defines plain language as conversational, directly speaking to the intended audience, and providing information to meet their needs. The policy applies to all City communications and the director of Customer Service & Communication will develop standards for plain language usage that all City communications must adhere to. Progress will be reviewed every two years.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    COUNCIL POLICY

    Policy Title: Plain Language Policy


    Policy Number: CS014
    Report Number: PFC2013-0234
    Approved by: Council
    Effective Date: 2013 May 27
    Business Unit: Customer Service and Communications

    BACKGROUND

    The City of Calgary has an obligation to communicate with citizen and


    stakeholders:
    • effectively, and
    • in a way that is easily understood by the intended audience.

    To achieve this, The City is committed to using plain language in its


    communications.

    PURPOSE

    The Plain Language policy describes The City’s expectations about the use of
    plain language in City communications. This helps make sure citizens have the
    information they need to be involved in decision-making that impacts their lives.

    The Plain Language policy directs that best efforts be made to use plain
    language, taking into consideration legal, contractual and technical language
    constraints.

    POLICY

    Definitions:
    • Citizen: A resident of the city of Calgary.

    • Stakeholder: A person or group of people who can influence the


    outcome of a situation. This includes those who have either a direct or
    indirect role in the situation.

    Page 1 of 2
    COUNCIL POLICY

    Information regarding City programs, committees, facilities and projects will be


    presented in plain language.

    Plain language means:


    • using a conversational tone,
    • speaking directly to the intended audience, and
    • providing information that helps meet their needs .

    Information is in plain language when it is:


    • clear,
    • concise,
    • well-organized, and
    • easily understood and acted upon by the intended audience.

    Scope:
    • This policy applies to communications between The City and citizens and
    stakeholders.

    PROCEDURE

    • The director of Customer Service & Communication will develop


    Standards for Plain Language.
    • The City will adhere to those standards when communicating about City
    programs, committees, facilities and projects.
    • The City will conduct a plain language review every two years and report
    the results to The Standing Policy Committee on Utilities and Corporate
    Services.

    AMENDMENTS

    • None

    PFC2013-0234 Plain Language Policy (NOM 2011-19) Att-1 Page 2 of 2

    You might also like