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Job Title: Department: Reporting To

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The key takeaways are that a Food & Beverage Attendant is responsible for serving customers, maintaining cleanliness and hygiene standards, and performing various support duties to ensure smooth operations of the food and beverage department.

The main responsibilities of a Food & Beverage Attendant include serving customers, maintaining high standards of sanitation, performing cashiering tasks, ensuring security of stocks, preparing mise en place, and assisting with functions and special projects as assigned.

The required qualifications for a Food & Beverage Attendant include previous food service experience, familiarity with POS systems, flexibility to work various shifts, and a high school diploma or hospitality industry accredited course.

JOB DESCRIPTION

Job Title: Food & Beverage Attendant


Department: Food & Beverage
Reporting to: Food and Beverage Supervisor/ Restaurant Manager/
Assistant Food & Beverage Manager/
Food & Beverage Manager/ Food and Beverage Director

Job Summary

Supports the Food and Beverage Service team by performing support duties including
mise en place of food preparation, set up of functions, set up of food and beverage
equipment, mini bar operations and assisting with the preparation of service.
Adhere to local regulations concerning health, safety, or other compliance requirements,
as well as brand standards and local policies and procedures.

Key Areas of Responsibility:

 Serve food and beverage to guests according to standard operating procedures.

 Ensures high standard of sanitation and hygiene in the work area.

 Maintains high standard of personal appearance and personal hygiene at all


times.

 Perform cashiering tasks according to the set standards.

 Ensures security of stocks in the restaurant by observing control and inventory


procedures.

 Ensure cleanliness of various restaurant areas

 Check and oversee accuracy of stocks acquired vs. requisitions.

 Prepares restaurant mise en place.

 Maintains cleanliness of the restaurant/bar that table appointments including


table arrangements keeping them impeccable.

 Constantly review standard food presentation, service and operating procedures.

 Constantly man his/her area and make conscious efforts to ensure that the
restaurant is always ready to serve incoming guests and that no guests are left
unattended.

 Ensures that all guest orders and related requests are carried out

www.foodandbeveragetrainer.com
 Serve customers in a professional and courteous manner.

 Ensure that the back of the house department operates effectively and efficiently.

 Ensure maximum security in all areas under his/her responsibility.

 In the absence of guests, maximize his/ her work shift by consciously finding
activities that will help maintain the standards of the restaurant.

 Ensure guest satisfaction and help keep the hygiene and general look of the
restaurant/bar.

 Ensure that the company and statutory hygiene standards are maintained in all
areas.

 Adhere to table reservation system.

 Attend to timely customer complaints and report any to his immediate superior.

 Take necessary steps in the event of theft, burglary or fire

 Adhere the resort’s personnel policies and standard operating procedures.

 Take all the necessary steps in order to prevent theft, property damage ensure
guest satisfaction and achieve operating standards.

 Carry out other tasks and special projects as assigned by his/ her superiors.

 Ensure that reports and administration requirements are timely submitted such
as inventory sheets and breakage reports.

 Attend meetings as required.

 Regularly participate with on-the-job trainings as conducted by his/ her superior


or trainer.

 To handle side duties as assigned by his/ her superiors on a daily basis

Required knowledge/skills/job qualifications:

 Previous experience as a waitress/waiter/receptionist of a food and beverage


establishment.

 The ability to anticipate customer needs and multitask.

 Working knowledge of Food and Beverage service policies and procedures.

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 Effectively interact with guests and all levels of management, associates and
clientele, both inside and outside the organization.

 Self-motivated to accomplish goals, with a strong sense of responsibility.

 Familiarity with the POS system

 Proven job reliability, diligence, dedication and attention to detail.

 Must be flexible with working nights, weekends and holidays.

Education and formal training:

High School, Hospitality Industry accredited course.

Experience:

Food service experience with general knowledge of restaurant operations preferred.

www.foodandbeveragetrainer.com

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