COMPETENCY-BASED LEARNING MATERIALS

SECTOR: TOURISM (HOTEL AND RESTAURANT)

QUALIFICATION: HOUSEKEEPING NCII
UNIT OF COMPETENCY: PERFORM WORKPLACE SAFETY PRACTICES
MODULE TITLE: PERFORMING WORKPLACE SAFETY PRACTICES

PREPARED BY:

Daet, Camarines Norte

HOW TO USE THIS COMPETENCY-BASED LEARNING MATERIAL

Welcome to the Module PERFORMING WORKPLACE SAFETY

PRACTICES. This module contains training materials for and activities for
you to complete.

The unit of competency “PERFORM WORKPLACE SAFETY

PRACTICES” contained the knowledge and skills and attitudes required for
Housekeeping. It is one of the specialized modules at National Certificate
Level II (NC II).

You are required to do through a series of learning activities in order

to complete each learning outcomes of the module. In each learning outcome
there are Information Sheets to help you better understand the required
activities. Follow these activities on your own and answer the Self Check at
the end of each learning outcome. You may provide a blank Answer Sheet
to write your answers for each self-check. If you have questions, don’t
hesitate to ask your facilitator for assistance.

Recognition of Prior Learning (RPL)

You may already have some or most of the knowledge and skills covered
in this learners guide because you have:

 Been working for some time

 Already completed training in this area

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 If you can demonstrate to your trainer that you are competent in a
particular outcome, you don’t have to do the same training again. Talk to
your trainer about having them formally recognized. If you have a
qualification or certificate of competence from previous training, show it to
your trainer. If the skills you acquired are still current and relevant to the
unit/s of competency they may become part of evidence you can present to
RPL. If you are not sure about the currency of your skills discuss this with
your trainer.

After completing this module ask your trainer to assess your

competency. Result of your assessment will be recorded in your competency
profile. All the learning activities are designed for you to complete at your
own pace.

HOUSEKEEPING NCII
COMPETENCY-BASED LEARNING MATERIALS

List of Competencies

No. Unit of Competency Module Title Code

Develop and update Developing and update
TRS311201
1. industry knowledge industry knowledge
Observe workplace Observing workplace TRS311202
2. hygiene procedures hygiene procedures
Perform computer Performing computer TRS311203
3. operations operations

Perform workplace Performing workplace TRS311204

4.
safety practices safety practices

Provide effective Providing effective TRS311205

5.
customer services customer services

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 MODULE CONTENT

UNIT OF COMPETENCY : PERFORM WORKPLACE SAFETY

PRACTICES

MODULE TITLE : PERFORMING WORKPLACE SAFETY

PRACTICES

MODULE DESCRIPTOR : This module covers the knowledge, skills

and attitudes in following health, safety and
security practices. It includes dealing with
emergency situations and maintaining safe
personal standard.
NOMINAL DURATION : 3 hours

LEARNING OUTCOMES

At the end of this module you MUST be able to:

LO 1. Practice workplace safety, security and hygiene systems, processes

and operation
LO 2. Responds appropriately to faults, problems and emergency situations
LO 3. 5’s in workplace
LO 4. Environmental protection awareness

ASSESSMENT CRITERIA

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1. Correct healthy, safety and security procedures are complied in
line with the legislation and regulation
2. Correct health, safety and security procedures are followed.
3. Breaches of health, safety and security procedures are identified.
4. Emergency and potential emergency are recognized and
appropriate action are taken
5. Emergency procedures are followed in line with enterprise
procedures
6. Assistance is sought from colleagues to resolve or respond to
emergency situation
7. Safe personal presentation standard are identified and followed.
8. Follow the principles of FI-FO
9. Set aside everything in its proper place
10. Proper labeling of cabinets/shelves
11. Sweep floor and dust furniture and fixtures.
12. Segregates wastes
13. Identify bio-degradable from non-bio-degradable
14. Empties trash regularly
15. Use environmental friendly materials in waste disposal
16. Proper waste disposal

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 LEARNING OUTCOME NO. 1
PRACTICE WORKPLACE SAFETY, SECURITY AND HYGIENE SYSTEMS,
PROCESSES AND OPERATION

Contents:

o Health, safety and security procedures

ASSESSMENT CRITERIA:

1. Correct healthy, safety and security procedures are complied in line

with the legislation and regulation
2. Correct health, safety and security procedures are followed.
3. Breaches of health, safety and security procedures are identified

CONDITIONS:

1. Manuals
2. Handbook safety and security
3. Report (sample)

METHODOLOGY:

1. Self paced/modular
2. Demonstration
3. Small group discussion
4. Distance education

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ASSESSMENT METHODS
1. Written/Oral examination
2. Practical demonstration

Learning Experiences
Learning Outcome 1:
PRACTICE WORKPLACE SAFETY, SECURITY AND HYGIENE SYSTEMS,
PROCESSES AND OPERATION

Learning Activities Special Instructions

Read Information Sheet 4.1-1 on Go through the Information Sheets
Health, safety and security and answer the self-checks to
procedures ensure that knowledge on selecting
Answer Self-check 4.1-1 on Health, the remedial therapeutic massage
safety and security procedures principles to determine treatment
View Multimedia Presentation strategy are acquired.

Use a separate sheet of paper when

answering the Self-check. This
module is the property of the
training center. Please do not write
anything on it.

Make sure you do not look at the

Answer Key when answering the
self-checks.

Be sure that you are well-versed in

the contents of the Information
Sheet before proceeding to the next
Information Sheet.

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 After doing all activities in this
Learning Outcome, you are ready to
proceed to the next Learning
Outcome

Information Sheet 4.1-1

HEALTH, SAFETY AND SECURITY PROCEDURES

Learning Objective:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Describe health, safety and security procedures

The hospitality industry is a fast paced environment and as such can be rife
with workplace health and safety hazards. With the high number of casual
staff members employed throughout the industry, the additional burden of
ensuring each staff member is adequately trained and follows the correct
WH&S procedure is part of running a business in this game.

Most staff duties in this industry require some sort of manual labor like
lifting, pushing, cleaning, cooking etc. The hazards may include slips, trips
and falls, exposure to hazardous substances, and cutting oneself.

WHAT CAN YOU DO TO REDUCE HEALTH AND SAFETY RISKS?

Safe guarding yourself against potentially unwarranted accidents is not only
a public responsibility, but it’s also a personal responsibility.

Here are some tips.

INITIAL TRAINING DURING ORIENTATION

A strong initial staff orientation designed to familiarize the staff with the
operation of your venue can help instill proper procedures and measures, is
a necessary first step in setting the standards for all employees.

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IDENTIFY KEY HAZARDOUS AREAS/SITUATIONS
Prevention will always be better than cure. In the workplace such as club,
pub and hotel venues, you will have areas that are high risk. Cleaning the
beer lines, for example, is one of the more important jobs needing to be
addressed. Identify your hazard, and document safe work processes, so staff
understand what is required of them.

CONTINUOUS TRAINING, REMINDER AND SEMINARS

Whilst the industry is being looked on by different regulators such as the
Occupational Health and Safety (OSH) policies of the Department of Labor
and Employment (DOLE), staff must remain proactive in conducting training
in occupational health & safety. The nature of staffing in the industry is
having young, part-time and casual workers and as such, ‘commitment’ and
‘work ownership’ is often times absent. Together with a lack of training, it’s a
combustible situation waiting to happen. Ensuring your workplace is safe
and that all potential risks are managed is always a worthwhile initiative
that can help you protect your business investment.

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 Self- Check 4.1-1

Enumeration : In your answer sheet, enumerate and briefly describe the

three techniques to ensure a healthy and safe workplace.

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 ANSWER KEY 4.1-1

INITIAL TRAINING DURING ORIENTATION

A strong initial staff orientation designed to familiarize the staff with the
operation of your venue can help instill proper procedures and measures, is
a necessary first step in setting the standards for all employees.

IDENTIFY KEY HAZARDOUS AREAS/SITUATIONS

Prevention will always be better than cure. In the workplace such as club,
pub and hotel venues, you will have areas that are high risk. Cleaning the
beer lines, for example, is one of the more important jobs needing to be
addressed. Identify your hazard, and document safe work processes, so staff
understand what is required of them.

CONTINUOUS TRAINING, REMINDER AND SEMINARS

Whilst the industry is being looked on by different regulators such as the
Occupational Health and Safety (OSH) policies of the Department of Labor
and Employment (DOLE), staff must remain proactive in conducting training
in occupational health & safety. The nature of staffing in the industry is
having young, part-time and casual workers and as such, ‘commitment’ and
‘work ownership’ is often times absent. Together with a lack of training, it’s a
combustible situation waiting to happen. Ensuring your workplace is safe
and that all potential risks are managed is always a worthwhile initiative
that can help you protect your business investment.

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 LEARNING OUTCOME NO. 2
RESPONDS APPROPRIATELY TO FAULTS, PROBLEMS AND
EMERGENCY SITUATIONS

Contents:

1. Emergency procedure

ASSESSMENT CRITERIA:

1. Emergency and potential emergency are recognized and appropriate

action are taken
2. Emergency procedures are followed in line with enterprise procedures
3. Assistance is sought from colleagues to resolve or respond to
emergency situation
4. Safe personal presentation standard are identified and followed

CONDITIONS:

1. Emergency procedure manuals

2. Handbook safety and security
3. Report
4. Emergency drills – instruction/guidelines

METHODOLOGY:

1. Self paced/modular
2. Demonstration
3. Small group discussion
4. Distance education

ASSESSMENT METHODS

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 1. Written/Oral examination
2. Practical demonstration
3. Observation
Learning Experiences

Learning Outcome 2:
RESPONDS APPROPRIATELY TO FAULTS, PROBLEMS AND
EMERGENCY SITUATIONS

Learning Activities Special Instructions

Read Information Sheet 4.2-1 on Go through the Information Sheets
Emergency procedure and answer the self-checks to
Answer Self-check 4.2-1 Emergency ensure that knowledge on selecting
procedure the remedial therapeutic massage
principles to determine treatment
View Multimedia Presentation
strategy are acquired.

Use a separate sheet of paper when

answering the Self-check. This
module is the property of the
training center. Please do not write
anything on it.

Make sure you do not look at the

Answer Key when answering the
self-checks.

Be sure that you are well-versed in

the contents of the Information
Sheet before proceeding to the next
Information Sheet.

After doing all activities in this

Learning Outcome, you are ready to
proceed to the next Learning
Outcome

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 Information Sheet 4.2-1

EMERGENCY PROCEDURE

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Describe emergency procedure

Nobody expects an emergency or disaster -- especially one that affects them,

their employees, and their business personally. Yet the simple truth is that
emergencies and disasters can strike anyone, anytime, and anywhere. You
and your employees could be forced to evacuate your company when you
least expect it.
This booklet is designed to help you, the employer, plan for that possibility.
The best way to protect yourself, your workers, and your business is to
expect the unexpected and develop a well-throughout emergency action plan
to guide you when immediate action is necessary.
What is a workplace emergency?
A workplace emergency is an unforeseen situation that threatens your
employees, customers, or the public; disrupts or shuts down your
operations; or causes physical or environmental damage. Emergencies may
be natural or manmade and include the following:

 Floods,
 Hurricanes,
 Tornadoes,
 Fires,
 Toxic gas releases,
 Chemical spills,
 Radiological accidents,
 Explosions,
 Civil disturbances, and
 Workplace violence resulting in bodily harm and trauma.

How do you protect yourself, your employees, and your business?

The best way is to prepare to respond to an emergency before it happens.
Few people can think clearly and logically in a crisis, so it is important to do
so in advance, when you have time to be thorough.

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Brainstorm the worst-case scenarios. Ask yourself what you would do if
the worst happened. What if a fire broke out in your boiler room? Or a
hurricane hit your building head-on? Or a train carrying hazardous waste
derailed while passing your loading dock? Once you have identified potential
emergencies, consider how they would affect you and your workers and how
you would respond.
What is an emergency action plan?
An emergency action plan covers designated actions employers and
employees must take to ensure employee safety from fire and other
emergencies. Not all employers are required to establish an emergency
action plan. See the flowchart on page 11 to determine if you are. Even if
you are not specifically required to do so, compiling an emergency action
plan is a good way to protect yourself, your employees, and your business
during an emergency.
Putting together a comprehensive emergency action plan that deals with all
types of issues specific to your worksite is not difficult.
You may find it beneficial to include your management team and employees
in the process. Explain your goal of protecting lives and property in the
event of an emergency, and ask for their help in establishing and
implementing your emergency action plan. Their commitment and support
are critical to the plan’s success.
What should your emergency action plan include?
When developing your emergency action plan, it’s a good idea to look at a
wide variety of potential emergencies that could occur in your workplace. It
should be tailored to your worksite and include information about all
potential sources of emergencies. Developing an emergency action plan
means you should do a hazard assessment to determine what, if any,
physical or chemical hazards in your workplaces could cause an emergency.
If you have more than one worksite, each site should have an emergency
action plan.
At a minimum, your emergency action plan must include the following:

 A preferred method for reporting fires and other emergencies;

 An evacuation policy and procedure;
 Emergency escape procedures and route assignments, such as floor
plans, workplace maps, and safe or refuge areas;
 Names, titles, departments, and telephone numbers of individuals
both within and outside your company to contact for additional
information or explanation of duties and responsibilities under the
emergency plan;

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 Procedures for employees who remain to perform or shut down critical
plant operations, operate fire extinguishers, or perform other essential
services that cannot be shut down for every emergency alarm before
evacuating; and
 Rescue and medical duties for any workers designated to perform
them.

You also may want to consider designating an assembly location and

procedures to account for all employees after an evacuation.
In addition, although they are not specifically required by OSHA, you
may find it helpful to include in your plan the following:

 The site of an alternative communications center to be used in the

event of a fire or explosion; and
 A secure on- or offsite location to store originals or duplicate copies of
accounting records, legal documents, your employees’ emergency contact
lists, and other essential records.

How do you alert employees to an emergency?

Your plan must include a way to alert employees, including disabled
workers, to evacuate or take other action, and how to report emergencies, as
required. Among the steps you must take are the following:

 Make sure alarms are distinctive and recognized by all employees as a

signal to evacuate the work area or perform actions identified in your
plan;
 Make available an emergency communications system such as a
public address system, portable radio unit, or other means to
notifyemployees of the emergency and to contact local law enforcement,
the fire department, and others; and
 Stipulate that alarms must be able to be heard, seen, or otherwise
perceived by everyone in the workplace. You might want to consider
providing an auxiliary power supply in the event that electricity is shut
off. (29 CFR 1910.165(b)(2) offers more information on alarms.)

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 Self- Check 4.2-1

TRUE OR FALSE : Write T if the statement is correct and F if the statement

is wrong

1. A workplace emergency is an unforeseen situation that threatens your

employees, customers, or the public; disrupts or shuts down your
operations; or causes physical or environmental damage.
2. Workplace emergencies are man-made emergencies only.
3. The best way is to prepare to respond to an emergency after it
happens.
4. An emergency action plan covers designated actions employers and
employees must take to ensure employee safety from fire and other
emergencies.
5. Make sure alarms are distinctive and recognized by all employees as a
signal to evacuate the work area or perform actions identified in your
plan

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 ANSWER KEY 4.2-1

1. T
2. F
3. F
4. T
5. T

LEARNING OUTCOME NO. 3

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 5’S IN WORKPLACE

Contents:

1. 5’s Principles

ASSESSMENT CRITERIA:

1. Follow the principles of FI-FO

2. Set aside everything in its proper place
3. Proper labeling of cabinets/shelves
4. Sweep floor and dust furniture and fixtures

CONDITIONS:

1. soft brooms
2. duster
3. organizers
4. labeling materials
5. markers

METHODOLOGY:

1. Self paced/modular
2. Demonstration
3. Small group discussion
4. Distance education

ASSESSMENT METHODS

1. Written/Oral examination
2. Practical demonstration
3. Observation

Learning Experiences

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Learning Outcome 3:
5’S IN WORKPLACE
Learning Activities Special Instructions
Read Information Sheet 4.3-1 on 5’s Go through the Information Sheets
Principles and answer the self-checks to
ensure that knowledge on selecting
the remedial therapeutic massage
principles to determine treatment
strategy are acquired.
Answer Self-check 4.3-1 on 5’s
Principles
Use a separate sheet of paper when
answering the Self-check. This
module is the property of the
View Multimedia Presentation training center. Please do not write
anything on it.

Make sure you do not look at the

Answer Key when answering the
self-checks.

Be sure that you are well-versed in

the contents of the Information
Sheet before proceeding to the next
Information Sheet.

After doing all activities in this

Learning Outcome, you are ready to
proceed to the next Learning
Outcome

Information Sheet 4.3-1

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 5’S PRINCIPLES

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Acquire knowledge on 5’s Principles

5S: Promoting Workplace Quality and Safety

5S is a system and way of organizing and managing workspaces to improve

efficiency by eliminating waste, improving flow and reducing process. 5S
systems are common in manufacturing, warehouses, offices and hospitals
but 5S principles can be applied to any workplace.
Pioneered by Toyota Motor Company, the 5S method applies standard
housekeeping practices in the workplace through the five principles of Sort
(seiri), Set in order (seiton), Shine (seiso), Standardize (seiketsu), and
Sustain (shitsuke).

5S Principles
A cluttered and untidy workplace can lead to low productivity, worker
dissatisfaction and re-occurring accidents. The 5S Principles can help
identify and eliminate wastage to achieve a more organized and safer
working environment.

#1. SORT (SEIRI)

The first step in 5S “Sort” aims to

figure out which materials or
items need to be removed by
sorting.

 G a t h e r y o u r
items, and other non-essential
materials on site.
 Determine how frequent you
use workplace items or tools
(daily, weekly, monthly, or never) and apply the red tagging technique
when unsure in the removal of items. Red tagged materials must undergo
verification before taking necessary action.
 Temporarily store items that are difficult to classify.

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 #2. SET IN ORDER (SEITON)

The goal of “Set in Order” is to

create good visual management.
Consider these three important
points: (1) what items to position,
(2) the quantity, and (3) where to
place items accordingly.

Always allocate and store


items in accessible and
navigable spots.
 Group tools and items based on use and function and label or color-code
them so they are easier to find and identify.
 Heavy loads and materials should be placed at an appropriate height
where the worker can easily pick or carry them without straining.

#3. SHINE (SEISO)

Housekeeping and cleaning are
essential ways to not only remove
dust, dirt, and other waste, but
also to promote safety in the
workplace. Activities and items
that cause dirt, contamination,
and filth are traced and actioned.
With proper application of the
Shine principle, work processes
can be improved or corrected.

 Establish cleaning routines, targets and responsibilities.

 Clean the work area after the shift ends. A five-minute clean up is
enough.
 Ensure that tools and equipment, including storage areas, are clean
and ready for use at all times.
 Check for oil spills, excess, leaks, equipment damages, worn out
cables, burnt out bulbs, etc.
 Install adequate lighting to easily recognize dirt and dust.

Applying the concept of “Shine” can help workers experience a clean and
safe work-space, allowing them to focus more on performing their tasks well.

#4. STANDARDIZE (SEIKETSU)

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 When the first three S’s are established, best practices should be
standardized by means of creating the
workplace norm or company culture
that every worker must conform with.

 P r o v i d e v i s
improper workplace set up.
 A s s i g n r o
culture of cleanliness.
 Use digital checklists to conduct
routine audits and regular maintenance.

#5. SUSTAIN (SHITSUKE)

Sustaining good practices and improvements is never easy. The final step of
5S will help workers contribute to maintaining a healthy and safe working
environment. The Sustain concept will require self-discipline and
compliance to new approaches. Here are four key points to keep in mind:

 Communication - Have all new procedures been rolled out to all

workers? Are workers aware of their responsibility to report ineffective
processes?
 Education - Are adequate trainings conducted for workers?
 Rewards and recognition - Are all workers’ effort recognized through
rewards?
 Time - How often do you audit housekeeping practices? Scheduled
daily, weekly, or monthly? Do you allot enough time to check if new
processes are indeed effective?

5S + Safety = 6S
Many businesses and organizations have included an additional step to the
5S principle - “Safety.” The goal of the sixth step is to identify workplace

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hazards as you go while implementing the five housekeeping steps. By
keeping Safety in mind along with 5S, you not only focus on making your
workplace clean and tidy but also ensure that it is safe at all times.
The 5S method is not a difficult concept to understand and when applied
successfully and consistently, can lead to improved employee productivity,
safety, and quality of work.

Self- Check 4.3-1

Classify the following procedures. In your answer sheet write

A for SEIRI
B for SEITON
C for SEISO
D for SEIKETSU

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 E for SHITSUKE

1. Provide visual reminders or photos on walls as reference for proper

and improper workplace set up.
2. Gather your team and ask if there are defective tools and equipment,
outdated items, and other non-essential materials on site.
3. Conduct adequate trainings for workers.
4. Establish cleaning routines, targets and responsibilities.
5. Always allocate and store items in accessible and navigable spots.

ANSWER KEY 4.3-1

1. D
2. A
3. E
4. C
5. B

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 LEARNING OUTCOME NO. 4
ENVIRONMENTAL PROTECTION AWARENESS

Contents:

1. Waste management and Pollution Control

ASSESSMENT CRITERIA:

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 1. Segregates wastes
2. Identify bio-degradable from non-bio-degradable
3. Empties trash regularly
4. Use environmental friendly materials in waste disposal
5. Proper waste disposal

CONDITIONS:
Students must be provided with the following
1. Modules
2. Reference book
3. Guidelines on waste disposal
4. Flyers/brochures

METHODOLOGY:

1. Self paced/modular
2. Demonstration
3. Small group discussion
4. Distance education

ASSESSMENT METHODS

1. Written/Oral examination
2. Practical demonstration
3. Observation
Learning Experiences

Learning Outcome 4:
ENVIRONMENTAL PROTECTION AWARENESS
Learning Activities Special Instructions

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Read Information Sheet 4.4-1 on Go through the Information Sheets
Environmental Protection and answer the self-checks to
ensure that knowledge on selecting
the remedial therapeutic massage
principles to determine treatment
strategy are acquired.
Answer Self-check 4.4-1 on
Environmental Protection
Use a separate sheet of paper when
answering the Self-check. This
module is the property of the
View Multimedia Presentation training center. Please do not write
anything on it.

Make sure you do not look at the

Answer Key when answering the
self-checks.

Be sure that you are well-versed in

the contents of the Information
Sheet before proceeding to the next
Information Sheet.

After doing all activities in this

Learning Outcome, you are ready to
proceed to the next Learning
Outcome

Information Sheet 4.4-1

ENVIRONMENTAL PROTECTION

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:

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 1. Explain ways to protect the environment.

Let's be honest: The argument over whether "going green" should really be a
priority for the hospitality industry is over. It is a priority and it has to be a
priority for a number of reasons, including customer loyalty, cost savings,
and most importantly, environmental impact.

There are more than 50,000 hotels and hospitality properties in the US, and
anywhere between 200,000 and 400,000 globally. Collectively they are a
huge source of resource consumption and waste, and while an individual
hotel's green initiatives may not make a measurable difference in the grand
scheme of things, think about what could happen if each one of those
properties made even one of the changes listed below. 

Exciting, isn't it? Your hotel can genuinely play a part in saving the
environment, and here are some of the ways to do it:

1. Install Energy Saving Technologies

It has been estimated that 75% of hotels' environmental impacts can be

directly related to excessive consumption—including energy
consumption. Installing energy-efficient technologies such as appliances,
lighting, and heating and cooling systems can make a difference for both the
environment and your hotel's bottom line. 

2. Embrace Recycling

Another huge impact the hospitality industry has on the environment is due
to the amount of waste hotels create. It's time to embrace recycling, and
we're not just talking about using cloth napkins instead of paper.

According to the Green Hotels Association, a hotel in Toronto is recycling

stained tablecloths into napkins, chef's aprons, and neckties, while other
hotels are making cloth laundry bags from retired sheets. These are the sort
of initiatives that can make a long term difference when put into practice.

3. Encourage Guests to be Green

Put cards in each room asking guests to turn out the lights when they leave,
or reuse towels if possible. Make recycling bins readily available to guests

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and be sure that they are aware of your green programs. When guests see
that your hotel is making an effort to help the environment, they will
generally want to do their part as well. 

For those hotels looking to do even more, consider loaning or renting

bicycles to guests, or look into installing a bike-sharing station. 

4. Start Composting 

An increasing number of hotels are realizing the benefits of composting food

waste rather than throwing it out. Not only is it a popular and well-known
green initiative that will impress your guests, it can save your hotel money
on landscaping since composted waste can be used as organic fertilizer.

5. Save Water

There are so many ways hotels can save water: Installing toilet tank fill
diverters in older toilets can save about 3/4 of a gallon of water per flush.
Transitioning to low water laundry machines can save up to 80% of hotel
water usage. Making water stations available to guests can discourage the
use of bottled water. Follow the examples from other hotels that have
implemented water-saving initiatives.

For example, in California, hotels are responding to drought conditions by

making immediate efforts to conserve more water. 

6. Plant a Garden

If you're considering expanding your outdoor offerings for guests, consider

adding a garden rather than simply extending your patio or pool area. The
Green Hotels Association notes that one Pennsylvania property has a 400-
foot garden and produces organically-grown vegetables for its restaurant.

Now you don't have to go that far, but even a small garden (perhaps even on
the rooftop for those of you with city properties) can help counteract your
hotel's carbon footprint. Raised beds can be installed almost anywhere, and
placing benches—made from recycled materials—around a garden can make
for a wonderful guest experience.

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7. Support Local, Sustainable Businesses

Hotels can help reduce their environmental impact by making smart

purchasing choices as well. A hotel can reduce waste generation by making
an effort to only purchase environmentally-friendly products, and
purchasing locally can also reduce the impact on the environment and
benefit the community. 

You may also want to consider promoting other environmentally-friendly

businesses to guests, such as local farm-to-table restaurants.

8. Implement Alternative Energy Sources

A number of hotels have switched at least portions of their energy usage to

alternative sources, with great results. The Willard Intercontinental in
Washington D.C. is now running on 100% wind energy power, resulting in
a 12% decline in energy consumption, according to the Green Hotels and
Responsible Tourism Initiative. Other hotels, particularly those in warmer
climates, are making use of solar energy for signage and water heating. And
as the market for alternative energy increases, more solutions will arise. 

9. Take Care of Your Linens

We already mentioned recycling linens as a way to limit waste, but what

about extending the life of those linens in the first place? Using laundry
processes that limit the wear and tear on your linens can keep replacement
costs, and your hotel's environmental impact, down.

10. Practice What You Preach

As you implement green initiatives at your hotel, make sure you're keeping
all employees informed about the changes and what they can do to help.
Approach these efforts as a team, and perhaps the green practices will carry
over into your staff's personal lives as well—making an even bigger
difference for our planet.

Self- Check 4.4-1

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In your answer sheet, write down at least five (5) ways to protect the
environment.

ANSWER KEY 4.4-1

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1. Install Energy Saving Technologies

2. Embrace Recycling

3. Encourage Guests to be Green

4. Start Composting 

5. Save Water

6. Plant a Garden

7. Support Local, Sustainable Businesses

8. Implement Alternative Energy Sources

9. Take Care of Your Linens

10. Practice What You Preach

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