General Sequence of Service in The Restaurant

GENERAL SEQUENCE OF SERVICE IN THE RESTAURANT
1. Greeting the Guest

Good Afternoon, Sir/Madam. Welcome to Le Monarch Restaurant.
Greeting warmly and smile please
2. Escorting the Guest to the table

Do you have any reservation? my I have your name please? yours table is ready
mr/mrs, please follow me sir/mam,,( Let me escort you to your table follow me
please )
Allow me to escort you to your table, please.
if no reservation,may I know how many person of you sir or madam (guest
name)?
would you like smoking or no smoking area? we have a nice table for you, close
by the window with a beautiful view, follow me please mr/mrs
this is your table sir,,this is ok for you sir?
3. Helping the Guest seat/Seating the Guest
May I help you with your chair? There you go.
Let me help you with your chair.
Sit down please.
Note: Seating the guest from the left side chair
4. Unfolding Napkin /Draping the napkin from the right side of the Guest
Your napkin, please or excuse my rich sir/mam
let me help you with your napkin/ my I help you with your napkin Mr. john
Pouring ice water, excuse me sir would you like have ice water or excuse me sir ice water
please..
Serving B&B, from the left side of guest, excuse me sir would you like have some bread
sir?
For today we have white bread and brown bread which one do you like sir?
5. Presenting the Menu from the right side of the Guest

Here’s our menu this evening,
Make sure the menu is clean and right, give the menu for the ladies or kids
first, when presenting give it from right side with the gentle ways and
recommending menu
Food recommend is special food suggestion to the guest
6. INTRODUCTION
Good afternoon ladies and gentle man, my I have your attention please!
welcome to my table or station, I would like to introduce myself, my name is Eddy
I will be your Waiter/Waitress for this afternoon and my assistance His name is made, we
work together as a team to provide excellence service. Any drinks or food that would you
like to order please let us know we are very pleasant to assist you.
If you have any allergic or dietary restriction do not hesitate to let us know.
For today we have nice menu and I would like to recommend for starter/appetizer we have
hot and crispy Indonesian vegetable spring roll serve with sweet sour sauce, than for soup
we have tom yum gum is spicy Thai soup with prawn, fish and mushroom, For salad we
have César salad is crunchy Romaine lettuce with creamy classic César dressing serve
with slice grilled chicken, anchovy and crouton. and for main course we have Indonesian
fried rice serve with chicken sate with peanut sauce, fried chicken, egg, pickle, and shrimp
crackers its really delicious sir/mam you may try
And for dessert we have kolak pisang, is stew banana in palm sugar with coconut milk its
sweet and nice flavor, good serve with cup of coffee
Thank you very much for your kind of attention, please have a look the menu I/we will
right back to take your order. take your time please and thank you very much
7. Taking order
May I take your order now?
have you decided what would you like to have for tonight?
would you like to order now?
remember always repeating the order, if you not sure what the guest order better
you ask again than you serving wrong order.
Take order from ladies or kid first, use order pad/captain order, write clearly,
repeat the order to the guest , and delivery guest order to the kitchen as soon as
the waiter/ss finished in taking order.
Adjusting cover or silver ware according the meals that the guest ordered by
waiter, Remember adjusting doing not olnly after main course or before desert
but every course/ before serving food every single course, while waiting
asst.waiter picking up food to the kitchen,
8. Serving the food / Delivery guest order

(from Appetizer, Soup, Salad, and Main Course accordingly from the right side of
the Guest with the Ladies first)
please enjoy your appetizer, soup, salad, and meal
how was everything sir? everything up to your liking?
how is the chicken or food? is there anything else i can get it for you?
please enjoy your meal
Always make sure guest satisfaction and guest need after serving food, than
guest having the food you may ask the guest not after the guest finish with their
food
Clearing up, keep on eye with table maintain ,more ice water, offer some more drink, wine,
even food.
have you done sir? can I take your plate sir? may I take yours plate?
always ask for permission before clearing up
when you doing clearing up, always check or adjusting silver ware depend on what the guest
order, for example: guest order steak adjust steak knife or fish with fish fork and knife, spaghetti
with extra dinner spoon, fried rice extra dinner spoon etc.
clearing up main course, remove salt and pepper, B&B, glasses if they don't want some more
drink ,except water goblet
crumbing down from the left side of guest than re-set up dessert ,you may adjusting if you
needed.
serving dessert.
9. Offering some dessert, coffee, tea, or after-dinner drink

Would you like to have some dessert or coffee, etc.?
would you like to have some coffee or tea with your dessert ?
before serving coffee or tea put sugar and cream either milk first on the table
10. Presenting the bill and thank the guest for their time dining at our restaurant
Here’s your bill and we thank you very much for coming to our Restaurant. We
hope to have a chance to serve you again soon.
would you like me to put your bill together or sever age ?

here's your bill and thank you very much for coming to our restaurant, we wish
our service exceed your expectation, we are looking forward to serving you
again. thank you very much and have a beautiful day
How do you fare well to the guest ? Thanks to the guest, giving a wish, saying
you expecting them to come again and assist them intents and detail

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GENERAL SEQUENCE OF SERVICE IN THE RESTAURANT

1. Greeting the Guest

2. Escorting the Guest to the table

5. Presenting the Menu from the right side of the Guest

8. Serving the food / Delivery guest order

9. Offering some dessert, coffee, tea, or after-dinner drink

would you like me to put your bill together or sever age ?

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