Nothing Special   »   [go: up one dir, main page]
Scribd Logo
Upload

Welcome to Scribd!

  • 227 views

    Restaurant Role Cards

    Uploaded by

    Anonymous maNbdLB
    The document provides role cards for customers and waiters/managers in a restaurant scenario. There are several situations described where the customer asks the waiter or manager something and they must respond accordingly based on their role. The role cards allow students to practice common customer-staff interactions and responses in a restaurant setting through role playing.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    Restaurant Role Cards

    Uploaded by

    Anonymous maNbdLB
    227 views2 pages
    The document provides role cards for customers and waiters/managers in a restaurant scenario. There are several situations described where the customer asks the waiter or manager something and they must respond accordingly based on their role. The role cards allow students to practice common customer-staff interactions and responses in a restaurant setting through role playing.

    Original Title

    restaurant_role_cards.doc

    Copyright

    © © All Rights Reserved

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document provides role cards for customers and waiters/managers in a restaurant scenario. There are several situations described where the customer asks the waiter or manager something and they must respond accordingly based on their role. The role cards allow students to practice common customer-staff interactions and responses in a restaurant setting through role playing.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    227 views2 pages

    Restaurant Role Cards

    Uploaded by

    Anonymous maNbdLB
    The document provides role cards for customers and waiters/managers in a restaurant scenario. There are several situations described where the customer asks the waiter or manager something and they must respond accordingly based on their role. The role cards allow students to practice common customer-staff interactions and responses in a restaurant setting through role playing.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    You are on page 1of 2

    Restaurant Role Cards

    Work in pairs. Each student takes one card.

    You are the customer:


    You are the waiter:
    You asked for a rare steak
    Say that changing the steak order is
    and now wish to ask the
    OK but that there is no more white
    waiter for a well-done steak.
    wine left. Ask if the customer would
    Also ask for your friend's wine
    like to order a different drink
    order to be changed from red
    instead.
    to white.

    You are the customer:


    You think one of the forks is a You are the waiter:
    little dirty so would like the Say sorry for the dirty fork and
    waiter to take it back to get a explain that there is a new person
    new one. Also ask why the working in the kitchen and the
    order for starters is so slow to orders are a little slow this evening.
    arrive.

    You are the customer:


    You waited fifteen minutes for You are the manager:
    your bill to arrive and then Apologise for the delay in giving the
    there was a charge for a bill to that table and for the mistake
    vegetarian pizza which on the bill. Offer everyone a free
    nobody at your table had. drink.
    Demand an explanation.

    You are the customer:


    You are the waiter:
    Tell the waiter that everything
    Thank the customer for the
    was excellent and you
    compliment, but say that
    especially liked the steak
    unfortunately the chef can't give the
    sauce. Would it be possible to
    recipes for any dish to the customers
    speak to the chef and get the
    as it is a secret recipe.
    recipe for it?
    You are the customer: You are the waiter:
    Ask for a table for nine people Ask if the group has reserved a
    and ask if it's possible to have table. If not, put them on the small
    a birthday cake and candles table near the bathroom. The
    for one of the people in your restaurant does NOT give birthday
    group. parties or cakes!

    You are the manager:


    You are the customer: You are full tonight at 9 o'clock but
    Make a reservation for tonight there is a table free an hour
    at 9 o'clock for 6 people. Two earlier.What section does the
    of your friends smoke. customer want - smoking or non-
    smoking.

    You might also like