Sustainability: Driving
Sustainability: Driving
Sustainability: Driving
Sustainability
Sustainability Report 2016
Contents
OVERVIEW SUSTAINING GROWTH OTHER INFORMATION
02 14 57
02 About this Report 14 Environment 57 GRI Standards Content Index for
03 Corporate Profile 34 Innovation and Product Excellence ‘In Accordance’ – Comprehensive
04 Letter to Stakeholders 63 Independent Assurance Statement
07 Delivering Value EMPOWERING LIVES 67 International Network
08 Sustainability Framework 38
38 Health and Safety
09 Commitment to Stakeholders
44 People Matter
10 Managing Sustainability
NURTURING COMMUNITIES
52
52 Community and Society
Driving
Sustainability
Keppel is a multi-business company committed to
providing robust solutions for sustainable urbanisation.
At Keppel Land, we are driving sustainable growth by
meeting needs for quality urban living and seizing
opportunities to seek higher returns, while placing
sustainability at the heart of our strategy and operations.
Vision
A leading real estate company, shaping the
best for future generations.
Mission
Guided by our operating principles and core values,
we will create value for all stakeholders through
innovative real estate solutions.
01
Overview
Keppel Land is the property division of Responsible Design Values Sustainable Development Goals
Keppel Corporation, one of Singapore’s To encapsulate Keppel Land’s conscious At the United Nations Sustainable
largest multinational companies with effort to deliver the best standards in Development Summit 2015, world leaders
key businesses in offshore and marine, liveability, quality, aesthetics and adopted the 2030 Agenda for Sustainable
property, infrastructure and investments. sustainability, a set of “Responsible Development. This comprises a set of
Design Values” was developed in 2016. 17 Sustainable Development Goals (SDGs).
Keppel Land is recognised for its sterling Keppel Land has focused on six goals
portfolio of award-winning residential These guidelines are based on four key which are most relevant to the Company’s
developments and investment-grade principles which include innovative business activities.
commercial properties as well as high designs to differentiate Keppel Land’s
standards of corporate governance and properties, integration of values, cost They are Goal 3: Good Health and Well-Being,
transparency. effectiveness and the marketability of Goal 9: Industry, Innovation and
the development projects. Infrastructure, Goal 11: Sustainable Cities
The Company is geographically diversified and Communities, Goal 12: Responsible
in Asia, with Singapore and China as its Keppel Land will adopt these design Consumption and Production,
core markets as well as Vietnam and values for all new developments in Goal 13: Climate Action and
Indonesia as its growth markets. Singapore and overseas: Goal 17: Partnerships for the Goals.
As one of Asia’s leading property companies, Keppel Land has contributed to enhancing Singapore’s skyline with landmark developments such as
Marina Bay Financial Centre and Ocean Financial Centre.
03
Overview
Letter to Stakeholders
05
Overview
Letter to Stakeholders
Keppel Land has also been recognised in consistently high staff engagement As a company recognised for corporate
as one of only nine companies in Singapore levels. In the 2016 Employee Engagement excellence, quality and sustainability,
to be named bizSAFE Mentor by the Survey, Keppel Land attained an overall Keppel Land continued to garner
Workplace Safety and Health (WSH) score of 85%, up from 82% in 2015. international accolades in 2016.
Council to lead contractors in developing
and implementing safety initiatives at We will continue to sharpen our focus At the Global Real Estate Sustainability
worksites, as well as to provide stewardship on people development through job Benchmark 2016, we ranked first in
and support with regards to meeting the rotation and job enlargement, localisation, the Residential (Global), China and
safety standards set by the WSH Council. performance management as well as East Asia sectors, as well as third
manpower planning to groom a new among developers globally. We were
In recognition of our commitment generation of innovative and collaborative also named Best Overall Developer in
to upholding high safety standards, staff. Promising employees are Singapore, Vietnam and Myanmar at the
Keppel Land emerged Winner at the encouraged to take on overseas postings. Euromoney Real Estate Awards 2016.
International Safety Awards 2016 by At the same time, localisation efforts Overseas, we continued to excel
the British Safety Council. In addition, are being accelerated to develop our in the markets where we operate.
two of our projects in Singapore, Corals staff and strengthen our operating Keppel Land China was conferred
at Keppel Bay and Highline Residences, platforms overseas. the Top 10 ASEAN Companies in China
received the Safety and Health Award award for the fourth consecutive year
Recognition for Projects at the WSH Community Outreach by the China-ASEAN Business Council,
Awards 2016 in recognition of their We believe in doing good as we do well. while Sedona Hotel Yangon’s Inya Wing
good safety performance as well as In 2016, Keppel Land achieved a total and Junction City Tower received
robust workplace safety and health of about 5,600 hours of community accolades at the Myanmar Property
management systems. service in Singapore and overseas. Awards 2016.
Engaging Employees In Singapore, we championed the arts The journey towards sustainability
We recognise that having the right through a weekly volunteer programme is a continuous one. We look forward
culture and people in place is crucial at the Keppel Centre for Art Education, to your continued support as we strive
to our business. Building on our open, an immersive art education facility to shape a sustainable future for
collaborative, innovative and at the National Gallery Singapore. generations to come.
entrepreneurial culture, we continued We also collaborated with charitable
to step up on staff communication organisations in our bid to enrich
and employee engagement through the lives of the less-privileged.
various initiatives in 2016. These include
the Annual Staff Communication session, Overseas, a total of five volunteer trips
annual staff conferences in Singapore, were conducted for the Words on Wheels Ang Wee Gee
China and Vietnam, as well as quarterly mobile library programme in HCMC Chief Executive Officer
townhall meetings. This has resulted and Water for Life in Yangon. 1 June 2017
$1.9b 19% 1
Sustainable
Development Goals (SDGs) Volunteerism Hours
Keppel Land is focusing on Increased employee participation with
6 SDGs
that are most aligned to
5,600hrs
of community outreach activities
its business. in Singapore and overseas.
46,000
score of
workers 85%
in 2016, up from 82% in 2015.
to-date at Keppel Land’s
Safety Awareness Centres
in Vietnam, Malaysia and
Indonesia.
$27m
Total carbon emissions
reduction of
Return for 2016 includes $563 million gain from the divestment of Keppel Land’s fund management business to Keppel Capital.
1
07
Overview
Sustainability Framework
We will continue to distinguish our We instil a culture of safety so We cultivate a green mindset among
properties with strong value offerings that everyone who comes to work our stakeholders to spur them towards
and hallmark quality for greater goes home safely every day. adopting a sustainable lifestyle.
competitive edge.
For more information, go to: For more information, go to: For more information, go to:
pages 14–37 pages 38–51 page 52–56
Our Partner
Our Business Agencies
Partners To work closely
To integrate our strong with regulatory and
regional network and non-governmental agencies
knowledge with the to further the cause
strengths of our of achieving higher
partners to capitalise environmental, health
on opportunities. and safety standards.
Our Customers
To develop quality Our Community
homes and products Value for To be a committed
and responsible corporate
with good investment
value and build on our all our citizen, contributing to
brand equity to enhance
our competitive edge. Stakeholders communities wherever
we operate.
Our Employees
Our Investors To help employees realise
To build on strong their full potential and
fundamentals to deliver cultivate employees who
consistent earnings are motivated and
growth and maximise dedicated, as well
returns. as maintain good
work-life balance.
09
Overview
Managing Sustainability
* GRI 102-46
CSR Committee Structure
Board of Directors
CSR Committee
CSR Champions
Project Management and
Keppel Land China
Sustainable Design
Level 1:
Key Material Issues
Economic Performance and Sustainable financial performance, occupational and customer health and safety,
Health and Safety Compliance as well as compliance with national or international standards in areas including
corporate governance, environment, safety, product responsibility and society,
are material to both internal (employees) and external (customers, investors,
business partners, partner agencies and community) stakeholders. This applies
to Keppel Land’s operations in Singapore and overseas.
Level 2:
Highly Critical Issues
Labour Practices Positive employment practices are critical in attracting, retaining and developing
• Employment its talent pool as the Company strives to be an employer of choice. They impact
• Training and education employees in Keppel Land’s offices in Singapore and overseas.
• Labour-management relations
Social Responsibility The Company is committed to be a responsible corporate citizen, contributing and
• Local communities enriching the lives of local communities wherever it operates. Community engagement
• Business ethics as well as business ethics are material to all internal and external stakeholders,
and apply to Keppel Land’s operations in Singapore and overseas.
Level 3:
Emerging or Moderately
Material Issues
Market presence As Keppel Land seeks to integrate sustainable policies, strategies and practices
Marketing communications into its business operations, its market presence, as well as adherence to standards
Anti-child labour relating to marketing communications, prohibition of child labour and policy of
Non-discrimination non-discrimination are important and relevant to all its operations. These aspects
have an impact on all six of the Company’s stakeholder groups.
11
Overview
Managing Sustainability
13
Sustaining Growth
Environment
16.5%
In 2016, Keppel Land achieved its
sustainable and optimal live-work-play
environments of enduring value for
the community.
Keppel Land’s approach towards
environmental management is
guided by its vision, the Quality,
Environmental, Health and Safety
emissions intensity reduction target of
The Company adopts a holistic and Policy, as well as its four key
16% below 2010’s levels by 2020 as set
proactive approach towards environmental eco-principles.
out in its Carbon Management Plan.
management and is focused on creating
properties that harmonise with and Endorsed by top management,
BCA Green Mark Awards enhance the environment. It undertakes these are communicated to all
rigorous measures to ensure that both staff through various platforms
65
To-date, Keppel Land has garnered a
new and existing developments comply
with regulatory requirements and are
aligned with internationally-recognised
such as Keppel Land’s intranet
and newsletters.
The vertical garden at Ocean Financial Centre is one of the many innovative green features of the eco-icon.
Keppel Land’s
corporate office at
Bugis Junction Towers
(pictured) is the first
Green Mark-certified
office to be fully powered
by renewable energy
generated offsite.
15
Sustaining Growth
Environment
Environmental Objectives
Targets Achieve at least the Green Mark Reduce carbon footprint Expand the scope of the
GoldPLUS Award by the Building and implement sustainable ISO 14001 EMS certification
and Construction Authority practices when developing to include the Company’s
of Singapore (BCA) for its new new buildings and managing overseas business operations.
projects in Singapore, and the existing properties.
BCA Green Mark Gold Award
or its equivalent for new
projects overseas.
Performances in 2016 • Clinched the BCA Quality • Implemented the Keppel • Extended the scope of
and 2017 Champion (Gold) Award for Supplier Code of Conduct Keppel Land’s IMS beyond
developers. to influence and encourage Singapore and China to cover
• Attained a total of 65 BCA its suppliers to operate operations in Vietnam.
Green Mark Awards in responsibly, improve their • Achieved ISO 9001 certification
Singapore and overseas energy efficiency and reduce for property development
to-date, including ten overall emissions. and project management
Platinum, nine GoldPLUS and • Established a set of services in Singapore.
40 Gold Awards in Singapore, Sustainable Design Standards • Achieved ISO 14001
China, Vietnam, Indonesia, for new developments. recertification in Singapore,
Myanmar and India. • Conducted annual reviews China and Indonesia.
• Keppel Land’s corporate to track the progress of
office became the first Green Environmental Operations
Mark-certified office to be and Carbon Management Plans
fully powered by renewable to ensure the sustainability
energy generated offsite. The of environmental benefits.
renewable energy is harvested
from photovoltaic panels
installed in premises operated
by Keppel Infrastructure.
Plans Ahead • To attain at least the BCA • To implement guidelines • To roll out the IMS to cover all
Green Mark GoldPLUS Award for comprising stretched targets overseas operations.
all new projects in Singapore. in the areas of environmental
• To attain at least the BCA certification, energy, water,
Green Mark Gold Award landscaping and materials
or its equivalent for new use in new developments in
developments overseas. Singapore and overseas.
Engage staff, tenants and Promote green practices Build a core team of in-house Preserve biodiversity and
the wider public through through the Eco-Office green building specialists maintain high standards of
environmental initiatives with programme in Keppel Land’s through courses on sustainability environmental protection
the Go Green with Keppel Land offices. and green building technology. in native environments to
outreach programme. ensure a balanced and intact
ecosystem.
• Sponsored the Singapore • Successfully assisted four • To-date, about 30% of • Transplanted corals at
leg of the National Geographic office tenants at Ocean the Company’s project King’s Dock at Keppel Bay
Earth Day Run 2017. Financial Centre to achieve and property managers in to encourage coral growth
• Attained recertification of the the BCA Green Mark for Office Singapore and overseas have and enhance the existing
Eco-Office Programme by Interior Award in 2016 through been trained and equipped marine habitat.
the Singapore Environment the adoption of green office with green certifications. • Implemented green
Council (SEC) for Keppel Land’s operational standards. initiatives such as enhancing
corporate office for 2017-2020. • Cultivated urban farms in its water quality, as well as
• Sponsored the Green Corridor office and residential buildings increasing plant density
Run 2016. in Singapore to encourage and natural habitat areas at
• Collaborated with Ricoh on Eco sustainable farming among the Eco-City International
Action Day in 2016 and 2017 staff, tenants and residents. Country Club in Tianjin, China.
as Strategic Partner. • Launched a three-year public
• Supported the CSR and Social outreach campaign with the
Innovation Forum 2016 to BCA to encourage partnerships
promote exchange on social between the corporate sector
innovation and sustainability. and educational institutions
• Engaged suppliers and to collaborate on projects
contractors through a sharing to promote environmental
session on sustainability issues sustainability in the built
and greening the supply chain. environment.
• Gold Sponsor of the
International Green Building
Conference 2016.
• To continue to contribute • To achieve optimal levels • To have all project managers • To partake in good stewardship
to the green scene through of energy, paper and toner trained as Green Mark of the natural environment
partnerships with related usage at the corporate office. Managers within two years and adopt best practices
agencies and bodies in • To encourage more tenants of joining the Company, so as and policies that support
Singapore and overseas. to renovate their premises to develop a pool of in-house healthy ecosystems, promote
• To continually engage and in accordance with professionals with expertise in biodiversity and sustain
inculcate a green mindset the BCA Green Mark for sustainable design processes, natural resources.
among various stakeholder Office Interior requirements. encourage integrated designs
groups through sharing best and enhance building
practices at environmental performances.
conferences, organising
outreach programmes and
supporting eco-related events.
17
Sustaining Growth
Environment
Concept &
Sustainable Schematic Tender
Design Brief Design Review Documentation Construction Procurement
Set minimum BCA Green Appoint consultants to Select contractors based on Ensure Environmental State ISO 14001
Mark target for new conduct environmental their track record, financial Aspects Impact Assessment specifications in the
developments. impact assessment. strength, commitment is conducted to identify contracts for procurement
towards high quality, as well and mitigate environmental of services.
as environmental and issues.
Issue Sustainable Design safety standards.
Standards to design team
and consultants. Encourage contractors
Preference for to source green-labelled
ISO 9001-, ISO 14001- materials responsibly
and OHSAS 18001- and regionally.
certified contractors.
Monitor contractors’
Set out standards of conduct energy, water
for contractors, including in and construction
the areas of legal compliance, materials usage.
health and safety, as well as
environmental management.
19
Sustaining Growth
Environment
Singapore
Residential
Nassim Woods1 Singapore Gold 2015
Highline Residences Singapore GoldPLUS 2014
The Glades Singapore GoldPLUS 2013
Corals at Keppel Bay Singapore GoldPLUS 2013
The Luxurie Singapore Gold 2013
The Lakefront Residences Singapore Gold 2012
Marina Bay Suites Singapore Gold 2009
Sixth Avenue Residences Singapore Gold 2009
The Promont Singapore Gold 2009
Madison Residences Singapore Gold 2008
Reflections at Keppel Bay Singapore Gold 2008
Marina Bay Residences Singapore Gold 2007
The Tresor Singapore Gold 2006
Commercial
Marina Bay Financial Centre (Towers 1 and 2)3 Singapore Platinum 2017
Marina Bay Financial Centre (Tower 3) 3 Singapore Platinum 2016
Ocean Financial Centre2,3 Singapore Platinum 2016
One Raffles Quay1,3 Singapore Platinum 2016
Keppel Datahub Singapore GoldPLUS 2015
Keppel Bay Tower1,3 Singapore Platinum 2014
Keppel Datahub 2 Singapore Platinum 2014
Keppel Datahub 2 Singapore BCA-IDA Platinum 2014
Bugis Junction Towers1,3 Singapore Platinum 2014
Prudential Tower1,3,6 Singapore GoldPLUS 2013
Keppel Digihub Singapore Certified 2013
Marina at Keppel Bay1 Singapore Gold 2011
Equity Plaza1,6 Singapore Gold 2010
Keppel Towers and Keppel Towers 27 Singapore Gold 2010
Office Interior
Keppel Bay Tower Management Office Singapore GoldPLUS 2017
Keppel Land’s Corporate Office Singapore Platinum 2016
Ocean Financial Centre Management Office Singapore GoldPLUS 2016
Bugis Junction Towers Management Office Singapore GoldPLUS 2016
Overseas
China
The Springdale (Plot 4-1) Shanghai Gold 2016
Seasons Residences Shanghai Gold 2015
Central Park City (Plot C2)8 Wuxi Gold 2015
Waterfront Residences Nantong Gold 2015
Waterfront Residences4 Tianjin Gold 2015
Stamford City (Plot A) Jiangyin Gold 2015
8 Park Avenue Shanghai Certified 2015
Serenity Villas4 Chengdu Gold 2014
The Seasons Shenyang Certified 2014
Stamford City (Block 5) Jiangyin Gold 2014
Stamford City (Blocks 1,2,3-1,3-2) Jiangyin Certified 2014
Hill Crest Villas Chengdu Gold 2013
The Springdale (Plot 2) Shanghai Gold 2012
Park Avenue Heights Chengdu Gold 2012
Hill Crest Residences Kunming Gold 2012
Seasons Park4 Tianjin Gold 2012
Serenity Cove Tianjin Gold 2012
Central Park City (Plot C1)8 Wuxi Gold 2011
The Arcadia Tianjin Gold 2009
Spring City Golf & Lake Resort (La Quinta villas) Kunming Gold 2009
The Springdale (Plot 1) Shanghai Gold 2009
The Springdale (Plot 3)4 Shanghai Gold 2009
Villa Riviera Shanghai Certified 2009
Office Interior
Sino-Singapore Tianjin Eco-City’s Corporate Office Tianjin Gold 2016
Vietnam
Saigon Centre (Retail Podium)4 Ho Chi Minh City Gold 2012
Saigon Centre (Office Tower)4 Ho Chi Minh City Gold 2012
Riviera Point4 Ho Chi Minh City Gold 2012
Riviera Cove Ho Chi Minh City Gold 2009
The Estella Ho Chi Minh City Gold 2008
Indonesia
International Financial Centre Jakarta Tower 2 Jakarta Platinum 2012
Jakarta Garden City (Phase 1)5 Jakarta Gold 2011
India
Elita Garden Vista5 Kolkata Certified 2012
Myanmar
Sedona Hotel Yangon (Inya Wing) Yangon GoldPLUS 2016
Sedona Hotel Yangon1 (Garden Wing) Yangon Gold 2014
1
Projects awarded BCA Green Mark certifications under the existing building category.
2
Ocean Financial Centre also received the Platinum level LEED-CS (core and shell) precertification in 2009, which was subsequently converted to certification
in 2012.
3
Recertification award.
4
Provisional awards – the final certificates will only be issued upon verification of the green features at the project completion stage.
5
Keppel Land divested its stakes in the residential developments in Jakarta Garden City and Elita Garden Vista in 2013 and 2014 respectively.
6
Keppel Land divested its stakes in Prudential Tower and Equity Plaza in 2014.
7
Formerly known as Keppel Towers and GE Tower.
8
Keppel Land announced the divestment of its stake in Central Park City in 2016.
21
Sustaining Growth
Environment
Stakeholder Engagement*
Recognising the importance of stakeholder engagement to inculcate a green mindset, Keppel Land continues to reach out to its
stakeholders in Singapore and overseas with its Go Green with Keppel Land environmental education and outreach programme.
The table below details the Company’s outreach efforts to its various stakeholder groups in 2016.
Inculcate Green Mindsets Commemorate Key Environmental Dates Promote Environmental Awareness
Sponsored the Green Corridor Run 2016, 35 of Keppel Land’s commercial, Adopted Tiong Bahru as a “Bright Spot”
which included the Keppel Land Water residential and hospitality developments under the Public Hygiene Council’s
Challenge event, held in conjunction with in Singapore and overseas participated Keep Singapore Clean Movement.
World Water Day. in Earth Hour.
Renewed adoption of Jurong Lake
Pledged to conserve energy at Ricoh’s Held eco-awareness drives at under PUB’s Friends of Water programme
Eco Action Day 2016, where Keppel Land Keppel Land’s office buildings during from 2015 – 2017.
was Strategic Partner. Ricoh’s Eco Action Day campaign in
2016 and 2017. Taman Sutera, Keppel Land’s integrated
Organised a panel discussion comprising township in Johor Bahru, Malaysia,
industry leaders on “Why Sustainability organised regular educational
Matters” to local and overseas colleagues. events at its township to promote
environmental awareness.
Commemorate Key Environmental Dates Encourage Greening of Properties Share Best Practices
Pledged eco-friendly actions to Produced and distributed Green Guides Participated as a panelist at the ASEAN
commemorate Earth Hour, World Water for tenants, residents and hotel guests CSR Network and NUS Sustainability
Day and Earth Day. to promote environmentally-friendly Project forum to share sustainability
practices and procedures. reporting best practices.
Organised a panel discussion on
promoting environmental sustainability Formed Green Tenants Committee with Gold Sponsor of the International Green
through a sharing economy to tenants of its office buildings in Singapore Building Conference 2016.
commemorate World Car-Free Day. to share green initiatives.
Supported the CSR and Social Innovation
Keppel Land China celebrated National Provided complimentary environmental Forum 2016 to promote exchange on
Tree Planting Day. gap analysis services and encouraged social innovation and sustainability.
tenants to pledge to reduce energy and
water consumption. Engaged suppliers and contractors on
greening the supply chain through a
Successfully assisted four office tenants sharing session on sustainability issues.
at Ocean Financial Centre to achieve
the BCA Green Mark for Office Interior Founding member of the World Green
Award in 2016 through the adoption of Building Council Corporate Advisory
environmentally-friendly office policies. Board.
Cultivated urban farms in its office and Board member of the Singapore Green
residential buildings in Singapore to Building Council.
encourage sustainable farming among
staff, tenants and residents.
Cultivate Green Habits Learn from Industry Experts Nurture the Young in Green Education
Implemented Eco-Office practices in Held group sharing sessions and Launched a three-year public outreach
Singapore, China and Vietnam. fostered knowledge exchange on campaign with the BCA to encourage
sustainability matters. partnerships between the corporate
Obtained recertification as Green Office sector and educational institutions
under the SEC Eco-Office programme to collaborate on projects to promote
for Keppel Land’s corporate office from environmental sustainability in the
2017-2020. built environment.
The Company
transplanted corals at
the historic King’s Dock
at Keppel Bay to further
enhance the existing
marine habitat in
surrounding waters.
23
Sustaining Growth
Environment
64
Environmental Performance
This section reports on Keppel Land’s 48
energy and water use, waste discharged
and recycled, materials used as well as 32
emission to air for major properties in
16
Singapore and overseas.
0
It covers data for its corporate officevi, 2013 2014 2015 2016
Singaporevii and overseasviii properties under
Corporate Office 0.5 0.4 0.3 0.3
Keppel Land and Keppel REIT’s portfolios as
well as hospitality developmentsix managed Singapore Commerciala,b 23.4 23.6 21.4 22.1
by Keppel Land Hospitality Management. Overseas Commerciald 15.1 15.9 15.6 12.4
Overseas Retaile 8.9 6.1 0.0 0.0
Residential developments have been Hospitality Propertiesf 21.9 22.7 19.4 21.4
excluded unless otherwise stated as Total 69.8 68.7 56.7 56.2
they are trading properties, which the
Company eventually will not own.
240
Energy Use
In 2016, total direct energy consumption 120
from the use of diesel (over 900,000 litres)
0
was about 30,000 GJx.
2013 2014 2015 2016
Total indirect energy consumption from use Corporate Office 85 82 60 60
of electricity (56.2 million kWh) was about Singapore Commerciala,b 94 101 97 101
202,000 GJxi. Overseas Commerciald 164 173 170 149
Overseas Retaile 58 53 0 0
Energy conservation measures include
Hospitality Propertiesf 101 123 105 115
developing energy efficient buildings, as well
as upgrading and optimising chiller plant
systems and replacing conventional lightings
with LED tubes at its investment properties.
iv
Paper usage excludes Keppel REIT, 0.5
Keppel Land Hospitality Management and
Alpha’s offices. 0.4
v
Tonereq refers to the equivalent toner that
prints 6,000 copies. 0.3
vi
Keppel Land’s corporate office occupies about
58,000 sf spread across four floors at Bugis 0.2
Junction Towers.
vii
Includes Ocean Financial Centre, Keppel Towers 0.1
and Keppel Towers 2, Keppel Bay Tower as well
as Bugis Junction Towers.
viii 0.0
Includes Saigon Centre in Vietnam and International
Financial Centre Jakarta in Indonesia. 77 King Ocean Reflections
Street in Australia and International Centre in Financial at Keppel Madison Lakefront Corals at
Vietnam were divested in 2016. Centre Bay Residences Residences Keppel Bay
ix
Includes Sedona Hotel Yangon in Myanmar and Year of Completion 2011 2011 2012 2014 2016
Spring City Golf & Lake Resort in Kunming, China.
The divestments of Sedona Hotel Mandalay in Direct Energy
Myanmar and Sedona Suites Hanoi in Vietnam (Diesel) 0.19 0.45 0.28 0.37 0.30
were announced in 2016. Indirect Energy
x
1 litre of diesel = 0.0331 GJ (Electricity) 0.09 0.12 0.13 0.00 0.14
xi
1 kWh of electricity = 0.0036 GJ
25
Sustaining Growth
Environment
Water Use
Total Water Consumption (‘000 m3)
Water Consumption
In 2016, Keppel Land’s total water
800 consumption was about 557,000 m3,
lower than the 644,000 m3 recorded in 2015.
640
36 Water Discharge
Water drawn from public utilities at the
24
construction sites of Keppel Land’s
12 developments in Singapore is generally
recycled and reused for washing vehicles.
0 With appropriate earth control measures,
2013 2014 2015 2016 discharged water contains a lower amount
Corporate Office 9.1 9.1 9.1 9.1 of total suspended solids than the legal
allowable limit of 50 mg/litre.
Singapore Commerciala,b,c 19.5 18.7 17.5 17.3
Overseas Commerciald 19.8 20.8 20.6 16.2
In Singapore, discharged water is conveyed
Overseas Retaile 2.4 2.3 0.0 0.0 by a network of pipelines nationwide to
Hospitality Propertiesf 1.4 1.5 1.9 1.5 waterworks or wastewater treatment
plants where it is chemically treated,
filtered and disinfected. The treatment
frees the water of harmful bacteria and
makes it clear, odourless and colourless.
The treated water is then pumped into the
distribution system and service reservoirs.
Waste Management
Waste Recycled
Total waste generated at Keppel’s
completed properties in Singapore
and overseas was estimated at about
3,900 tonnes in 2016. Of this, about
240 tonnes of waste including paper,
plastics and cans, was recycled at
Keppel Land’s investment buildings.
36,000
In 2016, Keppel Land and Keppel REIT’s
corporate offices recycled almost 27,000
10,000 kg of waste paper in total.
Waste generated at Keppel Land’s 18,000
corporate office consists mainly of paper.
9,000
The Company has a systematic paper
management and recycling programme. 0
These include setting printers to print 2013 2014 2015 2016
double-sided by default, encouraging
Fuel (scope 1)i 2,450 1,100 1,100 2,410
the use of e-mail and intranet for the
broadcast and storage of documents, Refrigerants (scope 1)i 750 750 750 750
utilising smaller printouts as well as Electricity (scope 2)i 36,500 35,100 27,000 24,350
switching to electronic greeting cards. Business Travel (scope 3)i 3,050 1,500 1,600 1,330
Staff Commuting (scope 3)i 200 200 200 200
Employees are encouraged to recycle Water Consumption (scope 3)i 300 250 250 200
used paper, with recycling bins placed at
Total 43,250 38,900 30,900 29,240
convenient locations in all departments.
A recycling company has been contracted
to collect used paper regularly.
27
Sustaining Growth
Environment
3,200
Construction Projects
2,400 While emissions due to construction
activities that occur within the boundaries
1,600 of a development site are a result of the
contractor’s direct and indirect emissions,
800
Keppel Land recognises the significant
0 environmental impact of construction
Ocean Reflections
activities. The Company measures and
Financial at Keppel Madison Lakefront Corals at monitors energy and emission data from
Centre Bay Residences Residences Keppel Bay its construction sites.
Year of Completion 2011 2011 2012 2014 2016
Materials Intensity Construction Materials
(kg/m2 GFA) 2,200 2,900 3,600 3,800 330 Materials Usage
Emission Intensity The construction and real estate sector
(kg/m2 GFA) 510 860 920 970 530 consumes a considerable amount of
a
Energy data for Singapore commercial buildings includes energy for mechanical and electrical materials. However, the amount of
services such as air-conditioning, lifts and lightings in all common areas, but excludes materials used within a reporting year
tenants’ energy consumption as tenants are charged separately for use of electricity within is not comparable over the years as the
their tenanted space.
b
Includes Ocean Financial Centre, Keppel Towers and Keppel Towers 2, Prudential Tower number of projects varies every year and
(divested in 2014), Equity Plaza (divested in 2014) and Keppel Bay Tower. the construction stages of each project
c
Water intensity figures for Singapore commercial buildings are computed based on the number differ. To meaningfully track such data,
of occupants in each respective year.
d
Includes Saigon Centre in Ho Chi Minh City, International Financial Centre in Jakarta, Keppel Land discloses the usage of
Indonesia as well as International Centre in Hanoi (divested in 2016). materials over the entire construction
e
Includes BG Junction in Surabaya, Indonesia (divested in 2014). period of a project instead of on a yearly
f
Energy and water intensity for hospitality properties is expressed in terms of kWh/room-
night and m3/room-night respectively. Includes Sedona Hotel Manado in Indonesia (divested
basis. For comparison purposes, total
in 2013), Sedona Hotel Yangon and Sedona Hotel Mandalay in Myanmar (announced materials used per project is reported
divestment in 2016), and Sedona Suites Hanoi in Vietnam (divested in 2016). upon project completion.
g
Data for construction sites are disclosed on a project basis instead of by year, to allow for
meaningful comparison. Energy data represent the total energy consumed during the entire
construction period of the project. A total of ten most commonly-used
h
Energy conversion ratio for 2016 : 1kWh electricity = 0.4313 kg CO2 (Source: Energy Market materials in building construction have
Authority, Energy Statistics, 2016). been identified and measured. These
i
Scope 1 emissions include direct emissions from fuel used in power generators and loss of
refrigerant in air-conditioning systems. include cement, sand, concrete, aggregate,
Scope 2 emissions include indirect emissions due to purchased electricity consumed at bricks, steel, aluminum, glass, paints,
investment properties and hotels. as well as ceramic tiles and granite.
Scope 3 emissions include other indirect emissions arising from water usage at investment
properties, business travel, as well as commuting to and from the workplace of employees
from Keppel Land’s corporate office. Keppel Land has in place a set of
j
The emission data represent the project’s total embodied carbon from materials used and Sustainability Design Standards for its
energy consumed at the construction site. Embodied carbon index of materials are sourced
from The Inventory of Carbon and Energy 2011, based on cradle-to-grave boundaries. new developments which include stretched
targets in the areas of environmental
certification, energy, water, landscaping
and materials use to improve resource
efficiency and building productivity.
The Company aims to reduce materials
intensity and embodied carbon emissions
and conserve global resources by
minimising the carbon footprint from its
construction and operation activities,
as well as from the production and
distribution of building materials.
Estimated
Description Expenditure ($)
Total cost of green building features in all Green Mark-certified projects in Singapore and overseas to-date* 145,000,000
$145 million. This amount includes its to yield measurable reductions in waste which will yield annual potential savings of
partners’ share for jointly developed as well as energy and water usage at over $12.4 million up to 2020. Beyond 2020,
projects. each property. These include adhering to annual savings of about $2.75 million
Keppel Land’s environmental policy and are expected.
Targets green procurement guidelines.
Recognising the twin benefits of Overseas
environmentally-friendly business Annual reviews were conducted to Keppel Land’s commitment towards the
practices on the environment and its monitor the progress and implementation management and protection of the
bottomline, Keppel Land has set strategic of the plans as well as the corresponding environment goes beyond Singapore to
plans for continual improvement. cost savings. To-date, Ocean Financial countries overseas where it has operations.
Centre, Marina Bay Financial Centre
Responsible Design Values Towers 1, 2 and 3, Bugis Junction Towers Hospitality Management
Keppel Land’s Sustainability Design and Keppel Bay Tower are all certified as Keppel Land Hospitality Management,
Standards form an integral part of Green Mark Platinum buildings. These which operates and manages a portfolio
Keppel Land’s responsible design values, measures will continue to help the of properties including hotels, serviced
and are included in the design brief to Company achieve its goal of maintaining residences, golf courses, resorts and
consultants for its new developments. at least the BCA Green Mark GoldPLUS marinas across Asia, is committed to
rating for all its completed commercial good environmental stewardship at all
Keppel Land adopts an integrated buildings in Singapore. its properties.
design approach where teams, including
consultants as well as in-house Carbon Management Plan All its hotels and serviced residences
sustainability and project managers, work Keppel Land’s Carbon Management Plan adhere to an environmental policy and
together to adopt new strategies, systems outlines the initiatives and programmes a set of guidelines on energy and water
and products right from the initial design that the Company will undertake to conservation, green procurement,
stage to create sustainable developments. reduce its emissions. as well as usage of biodegradable
This will enable the Company to achieve cleaning products, energy-efficient
its goal of obtaining at least the BCA Green Adopting a holistic approach towards office appliances and equipment.
Mark GoldPLUS Award and the BCA Green reducing carbon emissions, Keppel Land Energy conservation measures at its
Mark Gold Award or its equivalent for aims to achieve an emissions intensity properties include the installation of timer
all new properties in Singapore and reduction target of 16% below 2010’s switches and energy-saving fluorescent
overseas respectively. levels by 2020. In 2016, Keppel Land bulbs, as well as the implementation of a
achieved this target with a 16.5% carbon recycling programme for paper, plastic,
Environmental Operations Plans emissions intensity reduction from 2010’s glass and linen.
Keppel Land has implemented emission levels.
environmental operations plans for the Sedona Hotel Yangon has successfully
management of the respective completed Carbon reduction measures undertaken achieved significant waste and emission
commercial buildings in Singapore and include developing high-performance reduction, as well as energy and water
hospitality properties overseas since commercial buildings, upgrading chiller conservation with the incorporation
2012. In 2014, the scope was expanded plant systems in existing buildings of sustainable features and green practices.
to include completed commercial and replacing existing lightings with Annual energy savings exceeded
buildings overseas. energy-saving LED tubes. US$612,000 and water savings amounted
to 15,000m3, which is equivalent to six
The individualised plans outline This will result in a reduction of about Olympic-sized swimming pools, resulting
environmental targets and programmes 23,000 tonnes of carbon dioxide emission, in annual cost savings of US$34,200.
29
Sustaining Growth
Environment
The hotel is the first in Myanmar to be groundcovers are planted to minimise eco-solutions through careful master-
awarded the BCA Green Mark Gold maintenance work. planning. The master developer for
certification for its Garden Wing. the Sino-Singapore Tianjin Eco-City is
At the Eco-City International Country Club Sino-Singapore Tianjin Eco-City
Sustainable features include real-time (ECICC) in the Sino-Singapore Tianjin Investment and Development Co. Ltd.
water usage monitoring of public areas Eco-City, new initiatives were introduced. (SSTEC), a 50-50 joint venture between
including the swimming pools, the use of They include enhancing water quality the Singapore consortium, led by the
energy efficient LED lights, an innovative with additional re-circulating streams Keppel Group, and a Chinese consortium,
new “waste heat” recovery system which so as to increase plant density along led by Tianjin TEDA Investment Holding
heats water while reducing the energy the water’s edge, conserving water Co., Ltd.
needs for the hot water systems, the use through better controls, as well as
of recyclable materials, as well as an increasing the natural habitat areas Over the years, the Sino-Singapore Tianjin
extensive guest and staff education and migration corridors. Eco-City has steadily developed into a
program to promote and encourage modern eco-township with homes,
sustainable practices. Audubon Certification offices, commercial hubs, schools and
The Company owns and operates three other amenities. It has transformed from
Sedona Hotel Yangon’s Inya Wing, which Audubon International-certified golf the former saline and alkaline land into a
opened in May 2016, also boasts a courses in China and Indonesia. ECICC thriving eco-city with more than 70,000
myriad of eco-features. The Inya Wing is was the first in the world to achieve the people working and living there as well as
Myanmar’s first building to be certified prestigious Audubon Classic Sanctuary over 4,700 registered companiesxii.
with the BCA Green Mark GoldPLUS Award. status in 2009, followed by Spring City
and Ria Bintan in 2010. The Sino-Singapore Tianjin Eco-City has
Preserving Biodiversity been designated as China’s first National
Conscious efforts are made to preserve Audubon is a global environmental Green Development Demonstration Zone
the biodiversity in Keppel Land’s properties. organisation which champions wildlife and will serve as a test-bed for new
protection as well as provides education models of green development in China,
Its golf courses such as Spring City Golf & and conservation assistance for responsible such as low-carbon developments and
Lake Resort (Spring City) in Kunming, management of natural resources. green transport.
China, and Ria Bintan Golf Club in Indonesia The Audubon Classic Programme is
were sculpted along the natural contours targeted at existing golf courses that In recognition of its outstanding
of the undulating landscape. are being redeveloped or going through achievements in the area of green
refurbishments while maintaining its use. building development, the Sino-Singapore
Originally an arid and mountainous site Tianjin Eco-City was also selected as a
afflicted by poor surface drainage and To achieve the status, certified courses National Green Building Base by the
severe soil erosion, Spring City is home to must meet the stringent programme China Green Building Council.
two world-class golf courses today. requirements as well as any additional
site-specific requirements identified by In addition, the Low Carbon Living Lab
Indigenous flora like the eucalyptus Audubon. These include environmental (LCLL), developed by SSTEC in the
trees and wildflowers were carefully planning, wildlife and habitat management, Eco-Business Park, has been awarded
preserved during and after construction outreach and education, reduction of both the China Green Building Operation
to ensure that the ecosystem remained chemical-use and safety, water Label 3-Star Award from China’s Ministry
balanced and intact. Many species of conservation as well as water quality of Housing and Urban-Rural Development
trees were also planted at Spring City to management. and the China Green Building Design
help in the habitation of wildlife such as Label 3-Star Award by China’s Green
songbirds, squirrels, butterflies, insects Sino-Singapore Tianjin Eco-City, China Building Design Label in recognition
and rabbits. Towards Sustainable Development of its outstanding contributions in
The Sino-Singapore Tianjin Eco-City the areas of green building and
Spring City also features a 1.7-km nature is a flagship bilateral project between environmental protection.
trail with over 300 plant species, most of the governments of Singapore and China
which are native to the Yunnan province. to jointly create a practical, scalable The 3-Star rating is the highest rating
Information boards have also been and replicable model for sustainable conferred by the Green Building Design
placed along the trail to help spread the urban development for other cities Label, China’s national green building
message on the importance of preserving in China. evaluation system, which is accredited by
the local biodiversity. the Ministry of Housing and Urban-Rural
Located on non-arable, water-scarce Development.
The Ocean and Forest Courses at Ria land with limited natural resources
Bintan Golf Club are constructed around in the Tianjin Binhai New Area, the The LCLL is also the first building located
existing natural contours so as to preserve 30-sq km Sino-Singapore Tianjin Eco-City in the temperate zone to be awarded the
wildlife corridors. The integrated design is envisioned to be an economically BCA Green Mark Platinum rating.
allows a one-with-nature theme thriving city that is socially harmonious,
throughout the resort. environmentally-friendly and In 2017, SSTEC will focus on the next phase
resource-efficient. of development in the Central District
Ria Bintan Golf Club has also embarked where the joint venture will start working
on a programme to reduce water usage To be developed over 10 to 15 years, on two residential projects. To enhance
and fertilisers in maintaining its golf it will showcase how ecological challenges amenities in the Sino-Singapore Tianjin
courses. Local species of shrubs and can be tackled with the integration of Eco-City, the local government is
outlets when completed. Tianjin and northern China. Central Fishing Port.
Environmental Targets
2020
2015 To reduce carbon
emissions intensity
Committed to by 16% below 2010’s
maintain at least emission levels.*
the BCA Green Mark
2013 GoldPLUS standard
for completed
2012 Adhered to a set commercial buildings
of Environmental in Singapore.
2007 Committed to achieve Design Guidelines
Committed to
at least the BCA Green for new project 2016
Mark GoldPLUS Award developments.
environmental for new developments
sustainability with Achieved BCA Green
in Singapore. Mark Pearl Awards for
the formation of
the Environment Marina Bay Financial
Committed to train all Centre Tower 3 and
Management Project Managers as
Committee. Ocean Financial Centre.
Green Mark Managers.
2008
Committed to achieve
at least the BCA Green
Mark Gold Award or
its equivalent for new
developments in
Singapore and overseas.
Achieved target in 2016 with 16.5% reduction in carbon emissions intensity below 2010’s emissions levels.
*
31
Sustaining Growth
Environment
Included in MSCI Global Sustainability Index. Achieved six BCA Green Mark Awards for
projects in Singapore and China.
Named Regional Sector Leader for Office in
GRESB 2012. Winner for Services category at the SEAA
in 2013.
Participated in the Carbon Disclosure Project. 2015
Won the Sustainable Business Award
Achieved nine BCA Green Mark Awards (Large Enterprises) at the Singapore Ranked fourth in Corporate Knights’ Global 100,
for projects in Singapore, China, Vietnam, Sustainability Awards. the first Asian company to make it into the
Indonesia and India. International Financial top 10 in the ranking’s history.
Centre Jakarta Tower 2 became the first Garnered Singapore Compact’s Green
development in Indonesia to receive the Champion Award. Bagged the BCA Quality Champion Gold Award
BCA Green Mark Platinum Award. (Developer) and BCA Built Environment
Sedona Suites in Hanoi and Ho Chi Minh City, Leadership Gold Class Award.
Keppel Land China expanded the scope of Vietnam, achieved Green Globe certifications.
its independent ISO 14001 EMS certification Marina Bay Financial Centre Tower 3 won the
to include Chengdu, Nantong and Beijing. Ocean Financial Centre garnered the Skyrise inaugural BCA Green Mark Pearl Award.
Greenery Excellence Award.
Commenced ISO 14001 EMS implementation Highline Residences and The Luxurie garnered
in Indonesia. Marina at Keppel Bay won the Best the BCA Universal Design Mark Award.
Environmental Initiative and International
Developed Environmental Operations Plans Marina of the Year 2013-14 awards by the Became a partner in BCA’s Green Buildings
for managing environmental performance Marina Industries Association (Australia). Innovation Cluster programme.
at its completed commercial buildings in
Singapore and overseas hospitality properties. Published GRI 3.1 Level A+ Sustainability Published GRI G4 (Comprehensive)
Report. Sustainability Report.
Jakarta Garden City (Phase 1) in Indonesia
bagged the Highly Commended Green
Development Award at the Southeast Asia
Property Awards.
Included in RobecoSAM’s Sustainability Keppel Land China was conferred the Top
Yearbook 2015 for the fifth consecutive year. 10 ASEAN Companies in China Award by the
China-ASEAN Business Council, the only
Constituent of MSCI Global Sustainability company to have received the accolade for
and Socially Responsible Indices for the third four consecutive years.
2013 and second consecutive year respectively.
Clinched a total of 23 awards including
Conferred Most Admired ASEAN Enterprise Conferred Most Admired ASEAN Enterprise Quality Champion (Gold) Award for Developers,
Award for CSR at ASEAN Business Awards. Award for Corporate Excellence at ASEAN Universal Design Mark (Gold) Award and
Business Awards. Green Mark for Office Interior Platinum Award
Included in DJSI Asia Pacific and World at the BCA Awards 2016 and 2017.
Indices for the fourth and third year Won 12 awards at BCA Awards for projects
respectively. in Singapore and overseas, including Ocean Financial Centre won the BCA Green
Green Mark Champion and Construction Mark Pearl Award.
Included in RobecoSAM’s Sustainability Excellence awards.
Yearbook for the fourth consecutive year. Unveiled Asia’s first fully integrated smart
Achieved the ISO 9001 certification for home management system, Habitap,
Included as a constituent of the MSCI Global property developments and project at Corals at Keppel Bay.
Sustainability and Socially Responsible Indices. management in Singapore.
Bagged Best Overall Developer for Singapore,
Named Regional Sector Leader for Asia Implemented the IMS in Singapore. Vietnam and Myanmar at the Euromoney
(Office Category) in GRESB. Real Estate Awards.
Published GRI G4 (Comprehensive)
Achieved the ISO 14001 certification for Sustainability Report. Ranked 1st in Residential (Global), China
property development in Indonesia and and East Asia sectors, as well as 3rd among
independent certification for property Collaborated with Singapore Compact, developers globally at the Global Real
development in Vietnam. Singapore Business Federation and Estate Sustainability Benchmark.
33
Sustaining Growth
Innovation and
Product Excellence
Keppel Land incorporates thoughtful features and
provides innovative solutions in its developments
to meet the needs of its homeowners and tenants.
12
Keppel Land bagged 12 awards at the
Reporting Initiative guidelines as well
as the AA1000 Assurance Standard.
streamlining processes and increasing
overall operational efficiency.
Euromoney Real Estate Awards 2016, The Company continually strives towards To improve its processes for higher
including Best Overall Developer in excellence in quality, environmental efficiency and increased productivity,
Singapore, Vietnam and Myanmar. protection, occupational health the Company is adopting the latest
and safety, social responsibility ISO 9001:2015 and ISO 14001:2015
as well as sustainability reporting. standards in 2017.
Keppel Land launched its new virtual reality show suites at Highline Residences in 2016.
Audubon Classic Sanctuary 3 Golf Course Tianjin and Kunming, China, as well as Bintan, Indonesia
Total 3
a
Keppel Land divested its stakes in the residential developments in Jakarta and Kolkata in 2013 and 2014 respectively.
Sustainability
Management Standards Development b Location
ISO 14001 Residential Singapore
Residential Shanghai, Tianjin, Chengdu, Wuxi, Jiangyin and
Zhongshan, China
Commercial Tianjin, China
Residential Ho Chi Minh City, Vietnam
Commercial Ho Chi Minh City, Vietnam
Residential Jakarta, Indonesia
35
Sustaining Growth
Innovation* To further inculcate the spirit of The Company abides by the Singapore
In 2016, several innovative initiatives innovation among staff, three sessions Code of Advertising Practice (SCAP)
were implemented, including the of the lecture series, K’onversations, set out by the Advertising Standards
Habitap smart home mobile application were held in 2016. The sessions featured Authority of Singapore. In line with this,
and the Laureate concierge services speakers from within the Company as all of Keppel Land’s advertisements are
for residents at Corals at Keppel Bay. well as industry experts who shared legal, decent, and truthful. The SCAP
To market its properties more effectively, their experiences on innovation and was formulated against the background
Keppel Land leveraged social media championing positive change. Speakers of national as well as international
as part of its marketing efforts in included management representatives law and practices including the
Singapore and China, and also launched from Uber and Airbnb who shared how International Code of Advertising
its new virtual reality (VR) show suites disruptive innovation created new Practice published by the International
at Highline Residences. opportunities for their businesses. Chamber of Commerce.
The VR platform provides visitors Environmental and innovation consulting In 2016, there were no incidents of
with an immersive 360-degree virtual experts were also invited to share their non-compliance with regulations
experience of different apartment insights on sustainability matters during and voluntary codes concerning
configurations without having to create Keppel Land’s Annual Staff Conference communication efforts, including
a physical show suite. Its portability in May 2016. advertising, promotion and sponsorship.
also allows Keppel Land to reach out to
customers overseas more effectively. Compliance During the year, there were no
Keppel Land is committed to best practices instances of non-compliance with
To encourage innovation and promote and complies with relevant legislations and regulations and voluntary codes
teamwork, the Project Thinking Unboxed requirements. There were no instances of concerning product and service
initiative was introduced in July 2016 non-compliance with laws, regulations and information and labelling. There were
to spark refreshed ideas pertaining voluntary codes concerning the provision also no complaints regarding breaches
to projects or work processes and use as well as the health and safety of customer privacy and loss of
among staff. of its products and services. customer data.
Country 2016
Singapore 209
China 2,253
Vietnam 106
Total 2,568
Keppel Land
introduced the
integrated smart home
management system,
Habitap, at Corals at
Keppel Bay in 2016.
37
Empowering Lives
5
The Keppel Group is guided by five key
and forms an integral part of its
business operations. 1. Every incident is preventable
2. Health, Safety and Environment
safety principles which are used to drive Driving the Company’s safety efforts is the (HSE) is an integral part of
safe behaviour among employees. Workplace Safety and Health (WSH) unit, our business
which formulates and implements 3. HSE is a line responsibility
Health and Safety (H&S) programmes. 4. Everyone is empowered to stop
Trained Workers The Company adopts a top-down any unsafe work
46,000
approach towards H&S, with its policy 5. A strong safety culture is achieved
and action plans endorsed by the CEO. through teamwork
Keppel Land has trained 46,000 workers Five key safety principles were developed The Company takes safety matters
at its Safety Awareness Centres in in 2008 to encourage and drive safe seriously. All new employees are
Vietnam, Malaysia and Indonesia behaviour among all employees across required to undergo a safety induction
to-date. the Keppel Group to guide them in their course as part of their orientation
daily operations. To ensure that the safety programme. Staff are also regularly
framework and strategies remain relevant updated on matters including safety
in an ever-changing business environment, action plans, accident and/or incident
and as part of the regular review of the reporting procedures, relevant training
Group’s safety practices and measures, programmes, as well as related articles,
these principles were refreshed in 2016. which are available on the intranet.
Keppel Land partners contractors and suppliers who share its commitment to quality and high safety standards.
39
Empowering Lives
Keppel Land Board Safety Committee safety walkabouts at its Singapore and
overseas worksites and inspects overseas
worksites at least once every quarter.
Secretary Singapore Projects
In addition, quarterly MSC meetings were
conducted during the year to update senior
Management Keppel Land China management on the latest regulations
Safety Committee and codes of practice revisions relating
to H&S at work.
41
Empowering Lives
Communication* In 2016, the programme was implemented on pertinent topics such as working at
SHARe Programme at all of Keppel Land’s worksites in height, lifting procedures, working
Keppel Land has the Safety and Health Singapore. within confined spaces, proper equipment
Active Review (SHARe) programme in place use, risk assessment and managing
for its projects in Singapore and China. Safety Talks scaffolds. All workers are required to
Keppel Land actively engages its attend the mandatory safety training
Under the SHARe programme, teams consultants and contractors through before they are allowed to work onsite.
are formed for each project. Each team various communications modes to instil
includes a Keppel Land representative as the importance of safety at the workplace. To extend its reach to contractors’
well as the contractor’s management and employees in China, two more SACs in
safety personnel. The teams monitor WSH All workers undergo safety orientation Tianjin and Wuxi will be launched in 2017.
implementation in the Company’s projects courses. Weekly talks on different topics,
and organise exchange visits to worksites including the control of mosquito breeding Training and Education
to share and learn best practices. and working at height, are also conducted Employees undergo training courses
by the main contractors for their workers. and seminars to enhance their knowledge
Behavioural Management of In China, campaigns on fire-fighting safety and skills in managing H&S risks. Staff at
Safety (BMOS) as well as heat stress safety were carried Keppel Land’s corporate headquarters
Keppel Land also has in place the BMOS out in 2016 to raise awareness among in Singapore underwent a total of 1,510
programme to integrate behavioural workers on these issues. hours of safety training in 2016.
strategies and processes into its H&S
management system. Training Employees and workers in China,
Safety Awareness Centre (SAC) Vietnam, Indonesia, Myanmar and
BMOS promotes safe behaviour and In 2016, Keppel Land opened its third Malaysia committed a total of 5,346,
positive environmental conditions to safety awareness centre (SAC) in Jakarta, 31,291, 3,645, 2,447 and 7,092 hours
deliver continuous improvement in Indonesia. Together with two other SACs of training respectively.
health, safety and business performance, in HCMC, Vietnam, and Johor Bahru,
thereby reducing the risk of work-related Malaysia, which were set up in 2011 and Training topics included first aid, safety
injuries. It stems from the belief that 2013 respectively, they provide training induction, site regulation, HSE risks, safety
the personal adoption of safe working to improve the safety performance of awareness, construction safety, risk
practices, through the inculcation of a contractors’ employees. Some 4,569, management implementation as well as
set of defined behaviours, will reduce 6,383 and 1,797 workers were trained specialised subjects such as safe use of
the risk of work-related accidents and in HCMC, Malaysia and Indonesia electrical equipment and working at height.
strengthen a company’s safety culture. respectively in 2016, bringing the total
This is achieved through data collection number of workers trained at the three Rewards And Recognition
on the frequency of critical safety SACs to more than 46,000 to-date. Keppel Land collaborates with its
behaviours as well as providing regular main contractors to ensure that all
feedback and counselling to reinforce The SACs were set up to increase safety stakeholders and workers are committed
safe behaviour. awareness among contractors’ employees to maintaining high safety standards at
1.2
1.0
0.8
0.6
0.4
0.2
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2012 0.00 0.00 0.00 0.00 0.07 0.06 0.05 0.05 0.08 0.18 0.16 0.14
2013 0.90 0.51 0.31 0.43 0.32 0.26 0.22 0.24 0.25 0.37 0.33 0.31
2014 0.00 0.00 0.51 0.58 0.52 0.49 0.53 0.61 0.58 0.55 0.57 0.55
2015 0.00 0.62 0.53 0.56 0.49 0.40 0.38 0.33 0.29 0.29 0.30 0.27
2016 1.08 0.60 0.48 0.52 0.42 0.46 0.40 0.40 0.51 0.47 0.47 0.43
43
Empowering Lives
People Matter
The Company recognises that people are the CEO and senior management,
Average Training Investment
its greatest asset and that every staff as well as employee perception
$1,226
In 2016, Keppel Land’s average training
represents the Keppel Land brand.
As such, Keppel Land is committed to
nurturing a diverse, competent and
and engagement surveys.
53%
In its key overseas offices of China,
planning rank highly on Keppel Land’s
priority list. The Company continues to
bolster its bench strength in its key markets
These directors contribute with
experience and competency in areas
such as industry knowledge, legal,
Vietnam and Indonesia, 53% of all of Singapore, China, Vietnam and Indonesia finance and risk management.
department heads were locals in 2016. through staff promotion, redeployment,
job rotation and job enlargement as well The Board has two female directors,
as selective new hires. which provides gender diversity.
Keppel Land supports various activities to promote teamwork among its employees and inculcate good values at the same time.
Evolution of Employment
5,000
4,000
3,000
2,000
1,000
45
Empowering Lives
People Matter
47
Empowering Lives
People Matter
Career Planning and Recognition Staff performance appraisals are In 2016, a total of 13 staff were selected
Performance Management System conducted online. This is part of the for the LEAD Programme, of which 12 staff
Keppel Land has in place a structured Company’s ongoing efforts to automate were selected for LEAD 1 and one staff
staff appraisal and performance work processes and drive productivity. for LEAD 2. They include employees
management system which allows all Overseas employees can also access from Keppel Land’s offices in Singapore,
staff to receive regular performance the system via the intranet. China and Myanmar.
feedback and career development
reviews. An integral part of the performance Participants in the LEAD programme
appraisal is the employee’s progress through a structured learning
The Keppel Competency model exemplification of the Group’s core roadmap. This includes taking on
allows for greater consistency across values which are Can Do!, integrity, stretched assignments, overseas postings
Keppel’s business units in areas such customer focus, people-centredness, and job rotations to help them develop
as succession planning and talent safety, agility and innovation, collective core competencies aligned with the
management, while the Keppel strength and accountability. Company’s strategic thrusts. They are
Leadership Potential model ensures also guided by trained mentors who will
that a consistent leadership potential Alignment with these core values is coach and share experiences as well as
assessment model is applied for assessed based on observed behaviour provide insights and perspectives
all executives across Keppel’s during daily interactions with the throughout the programme.
business units. employee’s supervisor, peers,
subordinates as well as other In 2016, six of Keppel Land’s LEAD staff
Keppel Land fosters a performance- stakeholders to achieve work goals. attended the Emerging Leaders Programme
based reward culture. Compensation (ELP). Organised by the Keppel Leadership
includes a base salary that Leadership Development (LEAD) Institute, the ELP focuses on developing
commensurates with skills and Programme potential leaders across the Keppel Group
experience, along with an incentive The LEAD programme, which comprises who exemplify the Keppel core values and
bonus programme based on the LEAD 1 for Emerging Leaders and LEAD 2 operating principles as well as display
performances of the Company via for Operational Leaders, aims to accelerate strong leadership skills. It also focuses
the Corporate Scorecard, and the the development of strong performing on creating a unique learning experience
individual employee’s performance employees regardless of nationality. involving learning through action, group
via the Balanced Scorecard or the LEAD 1 seeks to develop high-potential work, business visits, case studies and
performance appraisal form. executives to become effective managers, engaging with senior management.
while LEAD 2 aims to groom promising
The Corporate Scorecard was introduced managers to become effective functional Throughout the year, LEAD staff also
in 2015 to holistically assess Keppel Land’s and operational leaders. actively participated in activities
corporate performance. Apart from organised by Keppel Young Leaders (KYL)
financial performance, performance A stringent selection process, which such as the inaugural Keppelthon.
in areas such as people development, includes psychometric testing, has been A hackathon-style event, Keppelthon
process management and stakeholder instituted to ensure rigour and objectivity saw participants taking part in rapid
engagement is evaluated. in identifying staff for the programme. prototyping innovative solutions and
Members of
Keppel Land’s senior
management share
timely updates
on the Company’s
performance and
strategic directions.
49
Empowering Lives
People Matter
Overseas, the average training places and external expert speakers. A total of 19
The Keppel Core Values per employee was 9.7 in 2016. staff from Keppel Land’s HR department
Executive and non-executive staff attended the event.
clocked an average of 27.5 and 11.8
training hours respectively. Employee Engagement Survey (EES)
Keppel Land launched the Keppel Global
Can Do Employee Engagement* Employee Engagement Pulse Survey in
Passion and Vigour Staff Engagement Platforms August 2016. A total of 2,597 staff took
The CEO takes the lead in encouraging part in the survey. The overall staff
staff to adopt an entrepreneurial mindset, engagement score improved from 82% in
to be open and agile in adapting to 2015 to 85% in 2016. Results of the survey
Integrity change, as well as to innovate for
growth. Employees are updated on
were shared with staff through briefings
by the respective department heads.
Act with Ethics
and Honesty the Company’s performance and
strategic directions at the annual staff The survey allows staff to provide feedback
communication session with the CEO. and suggestions on 14 areas, including
Overseas staff participate in the session safety, customer and stakeholder focus,
Customer through a ‘live’ webcast. CSR, staff engagement, people
Focus development and communication.
Forge Value-Added The HR department, the Corporate Social
Partnerships Responsibility (CSR) Committee and Inculcating Core Values
the Welfare Committee also work together To align employees with the Keppel Group’s
closely to foster an open and collaborative eight core values, creative activities
People- culture among employees. that expound these values were
Centredness organised regularly.
Value and Various engagement platforms are
Nurture People used throughout the year as part of The Values-In-Action programme has
Keppel Land’s continuous efforts been included as one of the orientation
to improve management-staff events for new hires since 2011. It aims to
Safety communication and interaction. help staff understand the values through
Zero Accident, These include breakfast and afternoon experiential activities. At the same time,
Zero Loss tea sessions with the CEO and senior the core values portal on the intranet
management. A total of five breakfast helps to sustain awareness and promote
and six afternoon tea sessions were the actualisation of the values in a fun and
held in 2016. interactive manner. The portal features
Agility & winners of the Hall of Fame Awards which
Innovation In addition, management interaction recognises employees who exemplify the
Adapt to Change and sessions were held where members Keppel core values. Behavioural attributes
Innovate for Growth of senior management took turns to of the winners as well as staff pledges
host lunch on a regular basis. In 2016, can also be found on the portal.
a total of 10 lunch sessions were held, A total of 13 staff and three teams
Collective through which senior management received the Hall of Fame Awards at the
Strength reached out to about 90 staff. Annual Dinner and Dance in 2016.
Global Mindset
and Teamwork Other informal platforms of employee In addition, quarterly activities focusing
engagement include interaction at on each value were conducted. Initiatives
the staff lounge, Kloud, Company-wide implemented at two of Keppel Land’s
Accountability staff get-togethers, as well as properties, which exemplified the core
Responsible to Mid-Week Chill-Out sessions to foster value of “Customer Focus”, were
all Stakeholders greater interaction and rapport among highlighted in December 2016 to remind
staff from across the Singapore staff on the importance of exceeding
business units. customers’ expectations by offering
value-added services.
Through KLink, a bimonthly e-newsletter,
employees are kept informed on Project Thinking Unboxed, a new initiative
the Company’s latest developments launched in July 2016, seeks to encourage
through feature stories as well as staff from various departments to review
interviews with management and staff. and recommend ways to improve work
processes or generate ideas that can
Employees from Keppel Land’s HR value-add to the organisation.
department attended the Keppel Group
HR Meet in September 2016, with the Annual Staff Conference (ASC)
objective of creating a ‘One Keppel, The ASC 2016 held in May was attended
One HR’ mindset. The conference by over 500 Singapore-based staff and
offered insights and perspectives on key executives from Keppel Land’s
* GRI 102-43, GRI 102-44 HR management from both internal overseas operations. Attendees of
51
Nurturing Communities
Community
and Society
Keppel Land strives to create positive economic
and social impacts in the communities where
it operates.
5,600 hours
In 2016, staff volunteers clocked a total
contribute to communities wherever
it operates. The Company adopts a
multi-faceted approach towards
outreach activities in Singapore and overseas.
7,000 villagers
various community programmes
including the arts, healthcare initiatives track record of the organisation.
and other charitable causes.
Over 7,000 villagers had better access Other key guiding principles include
to clean water through the To inculcate and nurture a spirit of reaching out to the local communities in
Keppel Land-supported Water for Life volunteerism as well as to cultivate countries where Keppel Land operates,
(Yangon) project. an engaged workforce, employees availability of opportunities to involve
are given two days of volunteer and leverage the skillset of its employees,
leave annually to participate in as well as ensuring that activities
community-related activities. undertaken have long-term positive
This encourages staff to be socially impact on the communities.
responsible and embrace Keppel’s core
values of Can Do!, people-centredness Currently, Keppel Land has implemented
and collective strength, while making local community engagement programmes
a positive impact on the lives of in about 40% of the countries where
beneficiaries. it operates.
Keppel Land collaborates regularly with the North West Community Development Council to enrich the lives of residents living in the North West District.
53
Nurturing Communities
During the year, volunteers also engaged for elderly beneficiaries from the
beneficiaries from the Thye Hua Kwan South West CDC. 30 staff from
Senior Activity Centre, Care Corner Keppel Land’s Singapore and overseas
Family Service Centre and Ren Ci Nursing offices participated in the event,
Home. Activities organised included which was held as part of Keppel Land’s
facilitating financial literacy workshops Annual Staff Conference.
to equip low-income households with
financial knowledge. Green Corridor Run
In March 2016, Keppel Land contributed
Supporting Community Causes $20,000 in support of the fourth Green
Collaborating with North West CDC Corridor Run which was held in conjunction
In 2016, Keppel Land worked closely with Singapore’s World Water Day
with the North West Community celebrations. The run saw over 11,000
Development Council (CDC) to enrich people across 82 nationalities
the lives of residents living in rental participate in the event.
flats in the North West district
of Singapore. At the same time, the Company
was also a major sponsor for the
In August 2016, to commemorate Keppel Land Water Challenge for the
Singapore’s 51st National Day, second consecutive year.
Keppel Land organised a visit to
the Keppel Centre for Art Education During the Challenge, participants
for 80 beneficiaries from were able to experience the difficulties
the North West CDC. faced by those in developing countries
who have to walk long distances daily
To spread Christmas cheer, Keppel Land to fetch water for safe consumption
hosted over 70 beneficiaries from the and domestic use.
Gambas district on an excursion to watch
the musical comedy Monkey Goes West About 150 staff across the
produced by Wild Rice. Keppel Group participated in the run,
which stretched over 10.5 kilometers
The Company also organised an from the Tanjong Pagar railway station
excursion to Gardens by the Bay to the Bukit Timah Station.
Also in December, staff from Keppel Land Water for Life (Yangon) provides
and Keppel Capital, together with their over 7,000 villagers in the cyclone-hit
family members, packed, distributed townships of Kaw Hmu and Kungyangon
and delivered festive goodie bags to over in Myanmar with better access to clean
70 needy families. Keppel Land also drinking water. A total of 51 employees
sponsored the goodie bags which included from across Keppel’s business units
items such as home appliances and participated in seven volunteer trips
festive treats. for the project.
55
Nurturing Communities
Launched in 2013, the three-year Staff of Keppel Land Vietnam also Staff from Keppel Land’s Zhongshan
project saw the installation of 24 tube made regular visits to the school to office also donated pre-loved clothes to
wells and water storage shelters, the engage staff and children. the Zhongshan Social Care Centre.
implementation of some 16 educational
programmes on basic hygiene and In Indonesia, Keppel Land, in partnership In partnership with the Daw Khin Kyi
healthcare as well as the refurbishment with PT Acset Indonusa Tbk, its main Foundation, which was founded by
of five hospitals and two rural health contractor for its condominium in Nobel Laureate and Myanmar State
centres. In addition, staff at these West Jakarta, West Vista, built a Counsellor H.E. Daw Aung San Suu Kyi,
medical facilities were provided with community facility for underprivileged Sedona Hotel Yangon hosted a charity
training on basic healthcare skills. children in Duri Kosambi, Cengkareng, auction which raised more than $170,000.
The project ended its run in March 2016. West Jakarta, which includes a multi- The Foundation supports community
purpose hall, library, playground and outreach programmes for the
In Myanmar, Keppel Land owns sports facilities. Named Ruang Publik underprivileged in Myanmar.
Sedona Hotel Yangon and has a Terpadu Ramah Anak Duri Kosambi, this
40% stake in Junction City Tower. facility is part of the Jakarta government’s
The Company also has a 40% stake citywide initiative to build community
in the serviced residences and spaces for low-income families.
office component of Phase Two of
Junction City. Giving Back
Keppel Land China collaborated with
Grooming Talents the People’s Government of Sheshan
To support the skills development Town and Shanghai Charity Foundation
of Myanmar’s hospitality workforce, to organise a charity run in the
Sedona Hotel Yangon signed a Sheshan precinct and to raise funds
Memorandum of Understanding with for beneficiaries under the Shanghai
the Singapore-Myanmar Vocational Charity Foundation.
Training Institute to provide on-the-job
training opportunities for the institute’s In conjunction with the event, the
students. Through the partnership, Shanghai Singapore Business Association
Sedona Hotel Yangon sponsored book organised a charity flea market while
prizes for students in the housekeeping, the Shanghai Singapore International
front office and food and beverage School donated art pieces for auction.
courses, as well as offered 15 internships The event raised about $10,000 for
and permanent positions to the top the Keppel Land China Special Fund
six students among the cohort in 2016. in aid of children with leukemia
and haemophilia.
Together with its main contractor for
Saigon Centre, Hoa Binh Construction & Together with residents from the
Real Estate Corporation, Keppel Land Sino-Singapore Tianjin Eco-City, staff
Vietnam pledged over $8,300 to An Phu from Keppel Land’s Tianjin office raised
Secondary School in HCMC for the funds for the Xinhua Autistic Children’s
second consecutive year. This includes School during the year. On a separate
scholarships for 15 underprivileged occasion, residents and staff of the
students who had excelled academically, Sino-Singapore Tianjin Eco-City also
as well as sponsorship of multimedia donated stationery to the beneficiaries
and classroom fittings. of Sunshine Home, a facility for
intellectually-challenged children,
Community Engagement in Tanggu District.
In June 2016, staff volunteers from
Keppel Land China’s Beijing office Staff of Spring City Golf & Lake Resort
visited and engaged with elderly (Spring City) in Kunming supported the
residents from Ba Li Zhuang nursing underprivileged with several donation
home, while staff of the Company’s drives. A charity fair and family day
Zhongshan office visited the Zhongshan was organised to raise funds for orphans
special school to interact with children in the villages of Tangchi and Ase.
with special needs. Staff also collaborated with the local
government to raise donations in winter
Throughout 2016, Keppel Land Vietnam clothing and bedlinen to needy families
continued to support students of its in Tangchi. During its Annual Golf
adopted school, Vinh Son Primary School Cup Auction, Spring City also raised
in District 7, HCMC. Keppel Land’s over $15,000 to the Kunming Sunshine
sponsorship included providing Elderly Home. The proceeds from the
underprivileged children with a bottle of auction were used for improvement
milk daily. School uniforms, backpacks, works at the home, including the building
electronic equipment as well as books of an en suite indoor activity centre
were also donated to the school. and a food storage room.
Organisational Profile
GRI 102-1 Name of the organisation – 3 Y 57-62
GRI 102-2 Activities, brands, products, and services – 3 N –
GRI 102-3 Location of headquarters 6.2 3 N –
GRI 102-4 Location of operations – AR (4-5) N –
GRI 102-5 Ownership and legal form – 3 N –
GRI 102-6 Markets served – AR (4-5) N –
GRI 102-7 Scale of the organisation – 3 N –
GRI 102-8 Information on employees and other workers – 46-47 Y 57-62
GRI 102-9 Supply Chain 6.4.1, 6.4.2 AR (28),18, 39 Y 57-62
GRI 102-10 Significant changes to the organisation and – AR (3), 18, 39 N –
its supply chain
GRI 102-11 Precautionary Principle or approach – 29-31 Y 57-62
GRI 102-12 External initiatives 6.4.3, 6.4.4, 10, 13 Y 57-62
6.4.5, 6.8.5, 7.8
GRI 102-13 Memberships of associations 6.4.5 13, 24 Y 57-62
Stretegy
GRI 102-14 Statement from senior decision-maker 4.7, 6.2, 7.4.2 4-6 Y 57-62
GRI 102-15 Key impacts, risks, and opportunities 4.7, 6.2, 7.4.2 Annual Report (AR) at N –
www.keppelland. com
page 31
Ethics and Integrity
GRI 102-16 Values, principles, standards and norms 4.4, 6.6.3 AR (27-28) N –
of behaviour
GRI 102-17 Mechanisms for advice and concerns about ethics 4.4, 6.6.3 AR (27-28) N –
Governance
GRI 102-18 Governance structure 6.2 AR (25) N –
GRI 102-19 Delegating authority 6.2, 7.4.3 10 N –
GRI 102-20 Executive-level responsibility for economic, 6.2, 7.4.3 10, AR (25) N –
environmental and social topics
GRI 102-21 Consulting stakeholders on economic, 6.2, 7.4.3 AR (28) N –
environmental and social topics
GRI 102-22 Composition of the highest governance body 6.2, 7.4.3 AR (25) N –
and its committees
GRI 102-23 Chair of the highest governance body 6.2, 7.4.3 AR (25) N –
GRI 102-24 Nominating and selecting the highest 6.2, 7.4.3 AR (25-26) N –
governance body
GRI 102-25 Conflicts of interest 6.2, 7.4.3 AR (27-28) N –
GRI 102-26 Role of highest governance body in setting 6.2, 7.4.3 AR (25-27) N –
purpose, values and strategy
GRI 102-27 Collective knowledge of highest governance body 6.2, 7.4.3 AR (25) N –
57
Other Information
GRI 102-28 Evaluating the highest governance body’s 6.2, 7.4.3, 7.7.5 AR (25) N –
own performance
GRI 102-29 Identifying and managing economic, 6.2, 7.4.3 AR (25-28) N –
environmental and social impacts
Stakeholder Engagement
GRI 102-40 List of stakeholder groups 5.3 9 Y 57-62
GRI 102-41 Collective bargaining agreements 6.3.10 51 Y 57-62
GRI 102-42 Identifying and selecting stakeholders 5.3 9 Y 57-62
GRI 102-43 Approach to stakeholder engagement 5.3 22, 37, 42, 50 Y 57-62
GRI 102-44 Key topics and concerns raised 5.3 22, 37, 42, 50 Y 57-62
Reporting Practice
GRI 102-45 Entities included in the consolidated 7.3.2 AR (3, 6-7) Y 57-62
financial statements
GRI 102-46 Defining report content and topic Boundaries 5.2, 7.3.2 2, 10 Y 57-62
GRI 102-47 List of the material topics 5.2, 7.3.2 11 Y 57-62
GRI 102-48 Restatements of information – 2 Y 57-62
GRI 102-49 Changes in reporting – 2, 11 Y 57-62
GRI 102-50 Reporting period – 2 Y 57-62
GRI 102-51 Date of most recent previous report – 2 Y 57-62
GRI 102-52 Reporting cycle – 2 Y 57-62
GRI 102-53 Contact point for questions regarding the report 7.5.3 2 Y 57-62
GRI 102-54 Claims of reporting in accordance with 7.5.3, 7.6.2 1, 57-62 Y 57-62
the GRI Standards
GRI 102-55 GRI Content Index 7.5.3, 7.6.2 57-62 Y 57-62
GRI 102-56 External assurance 7.5.3, 7.6.2 2, 63-66 Y 57-62
Management Approach
GRI 103-1 Explanation of the material topic and 7.3.3, 7.3.4 11 Y 57-62
its Boundary
GRI 103-2 The management approach and its components 6.2, 6.8 10-11, 15-17, 38-39, Y 57-62
44, 54, AR(6-9, 28, 31)
GRI 103-3 Evaluation of the management approach 7, 12, 16-17, 40-41, 43, Y 57-62
50, AR(6-9, 26-27, 29)
59
Other Information
Emissions
GRI 305-1 Direct (Scope 1) GHG emissions 6.5.5 27 Y 57-62
GRI 305-2 Energy Indirect (Scope 2) GHG emissions 6.5.5 27 Y 57-62
GRI 305-3 Other indirect (Scope 3) GHG emissions 6.5.5 27 Y 57-62
GRI 305-4 GHG emissions intensity 6.5.5 27 Y 57-62
GRI 305-5 Reduction of GHG emissions 6.5.5 27 Y 57-62
GRI 305-6 Emissions of ozone-depleting substances (ODS) 6.5.5 Disclosure is not Y 57-62
applicable as the
Company does not
have ozone-depleting
substances.
GRI 305-7 NO, SO, and other significant emissions 6.5.3 Disclosure is not Y 57-62
applicable as the
Company is not
regulated by national
laws, regulations or
environmental permits
to report significant
air emissions for its
operations.
CRE3 Greenhouse gas intensity from buildings 6.5.5 27 Y 57-62
CRE4 Greenhouse gas emissions intensity from 6.5.5 27 Y 57-62
new construction and redevelopment activity
Effluents and Waste
GRI 306-1 Water discharge by quality and destination 6.5.3 26 Y 57-62
Partial disclosure
as wastewater is
discharged into the
public sewerage
system or sewage
treatment plant.
GRI 306-2 Waste by type and disposal method 6.5.4 26 Y 57-62
Partial disclosure
as wastewater is
discharged into the
public sewerage
system or sewage
treatment plant.
GRI 306-3 Significant spills 6.5.3 – Disclosure is not Y 57-62
applicable as Keppel
Land does not have
significant spills.
GRI 306-4 Transport of hazardous waste 6.5.3 – Disclosure is not Y 57-62
applicable as waste
on-site is managed by
the main contractors
and the Company
does not transport,
import, export or treat
hazardous waste.
GRI 306-5 Water bodies affected by water discharges 6.5.3, 6.5.4, – Disclosure is not Y 57-62
and runoff 6.5.6 applicable as waste
water is discharged into
the public sewerage
system or sewage
treatment plant.
Environmental Compliance
GRI 307-1 Non-compliance with environmental laws 4.6 18 Y 57-62
and regulations
Category: Social
Employment
GRI 401-1 New employee hires and employee turnover 6.4.3 45 Y 57-62
GRI 401-2 Benefits provided to full-time employees 6.4.4, 6.8.7 47 Y 57-62
that are not provided to temporary or
part-time employees
GRI 401-3 Parental leave 6.4.4 51 Y 57-62
Labour Management Relations
GRI 402-1 Minimum notice periods regarding 6.4.3, 6.4.5 51 Y 57-62
operational changes Partial disclosure
as duration of
minimum notice
period is confidential
Occupational Health and Safety
GRI 403-1 Workers representation in formal joint 6.4.6 39 Y 57-62
management-worker health and
safety committees
GRI 403-2 Types of injury and rates of injury, occupational 6.4.6, 6.8.8 43 Y 57-62
diseases, lost days, and absenteeism, and
number of work-related fatalities
GRI 403-3 Workers with high incidence or high risk 6.8.8, 6.8.8 42 Y 57-62
of diseases related to their occupation
GRI 403-4 Health and safety topics covered in formal 6.4.6 51 Y 57-62
agreements with trade unions
CRE6 Percentage of the organisation operating 6.4, 6.4.6 40-41 Y 57-62
in verified compliance with an
internationally recognized health and
safety management system
Training and Education
GRI 404-1 Average hours of training per year 6.4.7 49 Y 57-62
per employee
GRI 404-2 Programs for upgrading employee skills 6.4.7, 6.8.5 24, 42, 49 Y 57-62
and transition assistance programs
GRI 404-3 Percentage of employees receiving 6.4.7 48 Y 57-62
regular performance and career
development reviews
Non-discrimination
GRI 406-1 Incidents of discrimination and corrective 6.3.6, 6.3.7, 45-46 Y 57-62
actions taken 6.3.10, 6.4.3
Child Labour
GRI 408-1 Operations and suppliers at significant risk 6.3.3, 6.3.4, 40 Y 57-62
for incidents of child labour 6.3.5, 6.3.7,
6.3.10, 6.6.6,
6.8.4
61
Other Information
Society
Local Communities
GRI 413-1 Operations with implemented local community 6.3.9, 6.5.1, 52 Y 57-62
engagement, impact assessments, and 6.5.2, 6.5.3, 6.8
development programmes.
GRI 413-2 Operations with significant actual and potential 6.3.9, 6.5.3, 6.8 52-56 Y 57-62
negative impacts on local communities.
CRE7 Number of persons voluntarily and involuntarily – – Disclosure is not Y 57-62
displaced and/or resettled by development, applicable as impacts
broken down by project. on local communities
in the countries that
Keppel Land operates
in are guided by the
respective authorities’
land planning
regulations.
Customer Health and Safety
GRI 416-1 Assessment of the health and safety impacts 6.7.1, 6.7.2, 41 Y 57-62
of product and service categories 6.7.4, 6.7.5,
6.8.8
GRI 416-2 Incidents of non-compliance concerning 4.6, 6.7.1, 6.7.2, 18 Y 57-62
the health and safety impacts of products 6.7.4, 6.7.5,
and services 6.8.8
Marketing and Labeling
GRI 417-1 Requirements for product and service 4.6, 6.7.1, 6.7.0 36 Y 57-62
information and labeling
GRI 417-2 Incidents of non-compliance concerning 4.6, 6.7.1, 6.7.1 36 Y 57-62
product and service information and labeling
GRI 417-3 Incidents of non-compliance concerning 4.6, 6.7.1, 6.7.2 36 Y 57-62
marketing communications
Socioeconomic Compliance
GRI 419-1 Non-compliance with laws and regulations 4.6 18 Y 57-62
in the social and economic area
Keppel Land Limited (“Keppel Land”, the “Company”) engaged Ere-S Pte Ltd (“Ere-S”) to
provide independent assurance of its Sustainability Report 2016 (the “Report”).
The assessment of the “Environment” and “People” sections of the Report only covered
quantitative information and key disclosures of management approach. Awards,
estimated future savings of new properties and career development initiatives were not
included in the assurance.
Ere-S did not check whether all elements provided in the GRI guidance (What to Report)
on each indicator had been fully reported and whether Keppel Land’s efforts and
initiatives were aligned with the six identified Sustainability Development Goals.
The assurance also conforms to the AA1000 Assurance Standard (2008) Type 2, which
requires evaluation the Company’s overall sustainability framework with regard to
material issues assessment and stakeholder engagement. This was conducted using
the AA1000 AccountAbility Principles (AA1000APS 2008) of inclusivity, materiality and
responsiveness. AA1000 Assurance Standard also requires an evaluation of the quality
of the reported sustainability performance information. For this, Ere-S employed the GRI
Standards Reporting Principles (reliability, accuracy, balance, comparability, timeliness,
clarity, sustainability context and completeness).
Assurance Methodology
The assurance procedures and principles used for this engagement are compliant with
ISAE 3000 and were drawn from a methodology developed by Ere-S, which consists of
the following steps:
1. Identify and classify statements and data sets according to the scope, data
ownership and type of evidence required for the verification process.
2. Carry out interviews with key functional managers and data owners at Keppel Land’s
corporate office in Singapore to verify data. The verification of the information was
done through the following activities:
• Enquiring about the quantitative and qualitative aspects of the Report disclosures,
including performance information, policies, procedures and underlying
management systems.
• Requesting evidence of the data sources and explanation of relevant collection
and calculation methods to substantiate the figures and claims. This includes
sampling of quantitative data to validate relevant sources and other
supporting documents.
• Challenging claims made in the Report and, where possible, confirming the
presented evidence, including calculation methods, criteria and assumptions,
with multiple data owners and other documentation from internal and
external sources.
• Crosschecking data with previous Keppel Land sustainability reports and
Keppel Land’s latest published Annual Reports.
63
Other Information
During the reporting period, Keppel Land’s efforts in applying and improving its
sustainability management and reporting approaches appeared to be solid and
consistent with what had been done in previous years. Observed improvements
include alignment with the latest international sustainability reporting frameworks,
such as the GRI Standards, UN Sustainable Development Goals (SDGs) and the
Sustainability Design Standards, the introduction of a new HSE Improvement Plan,
the extension of the Integrated Management System (IMS) and the strengthening
of the Company’s initiatives in the supply chain, such as the new safety training
centre in China and the implementation of the Group’s supplier code of conduct.
Our assessment showed that data on generated and recycled waste was still
incomplete for three properties. However, this gap appears to result from the
unavailability of waste processing infrastructures by the relevant local authorities
and is not attributable to Keppel Land’s approach. The assurance findings show
a high level of completeness in the performance measurement from all other
properties of the Company.
During the assurance process, high quality and traceability of data collection and
reporting procedures were observed through all covered operations. There was
also evidence of efforts to strengthen the standardisation of data calculation
procedures among the diverse business units. Using the Company’s sustainability
data management system, Ere-S carried out a more detailed assessment and
sampling of data trails related to the environmental KPIs. These provided stronger
confidence in the reliability and coherence of Keppel Land’s overall sustainability
data management and reporting structure.
Only a few inconsistencies between the data sources provided by the data owners
and the reported statements and figures were found during the verification.
The relevant corrections and other minor recommendations expressed by Ere-S
for improvement of the Report content have been applied by the reporting team
and relevant data owners of Keppel Land. Ere-S crosschecked the final version
of the Report to confirm the revisions made.
Observed evidence of interactions between Keppel Land and its key stakeholders
during the reporting period was overall stronger and more frequent with employees
and customers for Singapore operations, in comparison with other locations
and groups of stakeholders. However, the Company’s engagement approaches were
found to be equally implemented overseas. These approaches included surveys,
meetings, intranet, online channels (for staff and customers), events (e.g. conferences
or talks for employees and contractors) and management visits to construction site.
Materiality – How the organisation recognises issues that are relevant and significant
to it and its stakeholders.
These assurance findings also confirm the involvement of the senior management in
the prioritisation of key environmental and social issues highlighted in the Report as
well as overseeing the strategic and operational responses given to them.
Observed examples of action taken by Keppel Land resulting from engagement with
stakeholders during the reporting period included the ‘Thinking Unboxed’ project
and the implementation of stronger processes for quality review. Other new initiatives
taken by the Company to address key material issues included the application of
sustainability design standards the guidelines on design for safety, the new supplier
code of conduct, the HSE improvement plan and additional training on innovation
and safety. Evidence showed that some of these initiatives were supported by
performance indicators and targets, including links between performance and
the remuneration of relevant managers and senior executives.
Conclusion
On the basis of a moderate assurance engagement according to the above-listed criteria,
nothing has come to our attention that causes us not to believe that, in all material
respects, Keppel Land’s Sustainability Report 2016 provides
– a credible and fair representation of the Company’s sustainability profile and
application of the AA1000 AccountAbility Principles, and
− statements and figures that achieve an adequate level of reliability and accuracy.
Within the scope of the assurance, the findings also provide confidence that the Report
has been prepared in accordance with the reporting principles of the GRI Standards.
65
Other Information
Moving Forward
To further improve the quality of sustainability reporting by Keppel Land, Ere-S
recommends the following:
• The sustainability report could benefit from more disclosures and, ideally,
cases studies showing how sustainability issues specific to overseas locations
and the supply chain are determined and prioritised through direct engagement
with stakeholders. As environment, safety issues are already covered adequately
in the Report for all operations, this recommendation applies specifically to
social aspects and overseas stakeholders including, for example, employees of
business units, construction workers, unions, government agencies and NGOs
where applicable.
To show a stronger application of the balance and inclusivity principles, such
disclosures and case studies should also provide details about the negative
performance of the Company or business units regarding the identified issue(s).
This should also include the extent of stakeholder participation in evaluating the
impacts and identifying the solution, and the results of the mitigating actions taken.
• Ere-S commends the efforts made by Keppel Land during recent years to strengthen
its sustainability performance data management processes. Nevertheless, a higher
level of standardisation and traceability could still be attained for data collection
and reporting channels, especially for overseas locations and the supply chain.
To achieve this, the Company could reinforce the awareness and training of data
owners to ensure that detailed performance data and the relevant supporting
information are entered systematically into the data management system.
The above findings and additional suggestions for improvement have been presented
to the management of Keppel Land in a more detailed assurance report.
Ere-S Pte Ltd is a consulting company specialising in business sustainability and provides services in the
domains of sustainability reporting, sustainability report assurance, stakeholder engagement and CSR
training. Our assurance team is composed of assurance practitioners with expertise in CSR and each member
is required to follow Ere-S’ assurance code of conduct, which can be found at http://www.ere-s.com/
assurance-code-of-conduct/.
67
Other Information
International Network
India Myanmar
Bangalore Yangon
Keppel Puravankara Development Pvt Ltd Sedona Hotel Yangon
#21/30, Prestige Craig House No. 1 Kaba Aye Pagoda Road
3rd Floor, Craig Park Layout Yankin Township
M.G. Road, Bengaluru 560 001, India Yangon, Myanmar
Tel: (91) 08 4150 5000 Tel: (95) 1 666 900
Fax: (91) 08 4150 5008 Fax: (95) 1 666 911