1-Management Process and Organization Behaviour
1-Management Process and Organization Behaviour
1-Management Process and Organization Behaviour
10 The extent to which a manager can use extrinsic and intrinsic rewards to control
other people is called:
(a) Influence (b) Reward power (c) Coercive power
(d) Legitimate power
Ans: B, Pg220
13 The ability to control another’s behavior because the individual wants to identify
with the power source is
(a) Referent power (b) Expert power (c) Influence (d)
Reward power
Ans: A, Pg221
17 When one party is willing to be self-sacrificing in order that the relationship can
be maintained, which conflict-handling intention will be used?
a. Avoiding b. Compromising c. Problem solving d. Yielding
Ans: Accomodating (not gi ven in the choices) Pg248
22 The term used for the workers who entered the workforce from the early 1940’s
through the early- 19060’s
a) Baby boomers b) Capitalists c) Veterans d) Laborers
Ans: A/C (need to check) Pg67
26 Bodily involvement is the basis for inclusion of the basic emotions. Fear, grief,
love, rage. Who is associated with this finding?
a) Gray b) Izard c) James
d) Watson
Ans: C, Pg109
28 When we judge someone on the basis of our perception of the group to which he
or she belongs, we are using the shortcut called:
a) Stereotyping b) Contrasting c) Categorizing
d) Projecting
Ans: A, Pg132
30 Motivational concepts that focus on the perceived internal needs and outcomes
of individuals are referred to as:
(a) Process theories (b) Motivational theories (c) Content
theories (d) Internal theories
Ans: B
32 Food, drink, sleep, oxygen, and an acceptable temperature are all examples of :
(a) Physiologic needs (b) Safely needs (c) Competence needs
(d) Social needs
Ans: A, Pg148
33 Two mechanisms by which the perception process takes place include internal
processes and _____________.
a) external influences b) central tendencies c) skill assessment
d) process intensety
Ans: A
41 The ability is to apply specialized knowledge or expertise. All jobs require some
specialized expertise, and many people develop their technical skills on the job.
_________programs can be used to develop this type of skill.
(a) Sensitivity Training (b) Vocational and on-the-job training (c)
Mentoring (d) Coaching
Ans: B
46 When one party perceives its interests are being opposed or set back by another
party, this is known as :
a. Competition b. Conflict c. Dysfunctional conflict
d. Equity
Ans: B, Pg240
50 In this situation people generally get more committed towards the change. They
a directly involved in the change process.
a) Education and communication b) Facilitation and
support
c) Participation and involvement d) Negotiation and
agreement
Ans: C
Step 1. Standards are created when objectives are set during the planning process.
A standard is any guideline established as the basis for measurement.
Step 3-Comparing results with standards determine variation. Some variation can
be expected in all activities and the range of variation - the acceptable variance -
has to be established.
Step 4.. The supervisor must find the cause of deviation from standard. Then, he or
she takes action to remove or minimize the cause. If the source of variation in work
performance is from a deficit in activity, then a supervisor can take immediate
corrective action and get performance back on track.
Ans: D
62 Yogesh is the manager of a food snack producing unit. Her department works
well together and they consistently produce High-quality food on a timely basis and
little wastage Which of the following statements best describes Yogesh’s group
situation?
(a) The group has effective task performance but ineffective human resource
maintenance.
(b) The group has only effective human resource maintenance .
(c) It is an effective group.
(d) The group is ineffective.
Ans: C
Ans: C
Ans: C
65 “Jan-Patrika” is famous and old family magazine. They have planned a change to
redefine their policies and work culture. To start implementing it they usually call
meetings of employees, have formed groups at different levels to suggest the
problems, modifications. They also hold Round-Table sessions to clarify doubts and
explain the perspective of change for organizing. All this is being done to overcome
the resistance to change. What approach is followed here?
a) Facilitation b) Education
c) Employee participation and involvement d) Negotiation and
Agreement
Ans: C
Ans: D
Ans: B, Pg314
67 Vinod is a very successful sales executive. His manager is a very caring boss,
who keeps motivating him and gives him responsibility. He appreciates him and
also tries to understand the difficulty. What assumption is applicable here?
a) Theory X b) Need hierarchy c) Theory Y
d) Classical conditioning
Ans: C, Pg150
68 Sheela is the owner of Quick Glow Cosmetics Company. Since, past 2-3 months
she is facing problems of employee discipline. They come late enter into
arguments. Sometimes destroying or wasting the, Organizational resources. She is
looking towards a short term solution for dealing with problem behaviors. What
actions she may take?
Ans: B
70 Super silks are fashion house. Recently they have decided to bring in some
changes in their policies and work environment. the team of experts have
recommended that
1 flexible work arrangements shall be provided 2 enhance the job
security
3 creating task variety 4 exploring and creating career
opportunities
Ans: A, Pg94
Ans: B, Pg110
73 Jaya is a self-confident, ambitious and energetic person. She prefers the verbal
activities, to influence others and attain power. Her mother wishes that she may
learn music and become a musician while the father wants her to become a
economist. You are a career counselor. What congruent occupation you may
suggest. What is the personality type you identify, referring to the Holland’s
classifications?
a) Social – Teacher, Counselor b) Enterprising – Lawyer,
Public Relations Specialist
c) Artistic – Painter Musician d)Realistic – Mechanic,
Farmer
Ans: B, Pg102
74 Nitin thinks that Bala . The foreman at Tuff metal works is a poor performer. He
regularly checks the work and closely supervise, He do not trust the competency of
Bala. He has low exceptions from Bala and this has resulted to the decrease in
Bala’s performance. What effect is evidenet here?
a) Halo effect b) Pygmalion effect c) Golem effect
d) Contrast effect
Ans: C, Pg134
75 Shweta gets an average salary with a company; The company offers high levels
of job security. She has many friends on the job. What motivational needs are
satisfied here?
(a) Belonging (b) Status/self-Estee (c) Physiologic
(d) Safety
Ans: D, Pg148