The Art and Craft of Online Service
Subscribe to The Supportive Weekly newsletter and get 40 short essays about crafting customer experiences, covering everything from AI to QA.
Download to discover:
How and why feelings matter in creating online services
New directions to follow in your customer service career
Unexpected opportunities to improve your service skills
Ideas that can shape the customer experience you deliver
Different perspectives on the role of service and support
Who are these essays for?
Anyone on the frontlines getting people the help they ask for (and the help they need).
People responsible for defining, implementing, and measuring the customer experience.
Those building and running businesses that are truly customer-centred.