The new GitHub app makes it easy to keep customers updated, simplify support communications, and give dev teams context from conversations, all without leaving Help Scout.

Now available on Plus and Pro plans.

Keep replies consistent without the extra steps. You can now include your Inbox’s default signature automatically, keeping every message polished and professional.

Learn how to manage Inbox signatures here. ✍️

Speed up your mobile routine with the latest update: thread order now matches desktop, updates arrive instantly, and the convo dock lets you take action without scrolling.

Notice something different? The contact profile is cleaner than ever so you can save time on every update. With properties in their own tab, it’s easier to focus on the details that matter most.

Get suggestions for better replies based on your team's previous conversations.

Approve, tweak, or skip with a click.

Supporting customers often means supporting entire organizations, not just individuals. With company management, your team gets the full picture of every account so you can deliver faster, more thoughtful support.

See the whole account: View every contact and conversation tied to a company in one place.

Get context at a glance: Add company details to Views and report filters for quick insights.

Stay aligned as a team: Know which contacts have reached out and what’s already been discussed.

👉 Explore Company Management

Now available on Plus and Pro plans.

With a quick hover you can assign, change status, or snooze a conversation directly from the list view — making Inbox management quicker than ever.

Create your ideal setup once, then copy it to other Views to save time organizing columns. 🙌

New to column management? Check out this article for more info.

No need to open edit mode — now you can update contact notes right from the sidebar with a single click.

You can now add columns for Customer Properties and Custom Fields to any View on Plus and Pro plans. Bring helpful details like plan type or request type to any view, or even sort and filter columns to stay focused on the right conversations. Check out this article for more details on column management.