All your performance questions, answered
“When are we busiest?”
Prepare for the rush with reports that make it easy to understand volume.
“Where can we be more efficient?”
Metrics like response time, handle time, and wait time show you where to focus.
“How’s it going with key accounts?”
Create custom reports to zoom in on specific companies, types of conversations, and more.
Your roadmap to happier customers
Speed up the queue
Make sure email, chat, phone, and social channels are trending in the right direction.
Coach up your team
Check in on individual and team-wide performance so you know how to improve.
Fill gaps in your Docs
Find out if questions are going unanswered in your help content with customer search data.
Track customer happiness
Don’t guess how they’re feeling. Get the scores to prove it.
Help Scout reporting gives us a big picture view of our support strategy.
Taylor Davis
VP of Customer Experience
12,000+ support leaders make smarter decisions with Help Scout reports
