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Var kan jag få hjälp?

Att kunna be om och acceptera stöd är en av nycklarna för att lyckas stoppa spelandet.

Spelterapi är en global tjänst – och förutom att hjälpa dig med praktiskt och känslomässigt stöd, hjälper rådgivare dig att hitta relevant, gratis spelstöd nära dig – där detta är tillgängligt.

Spelterapi erbjuder också stöd på fyra sätt:

Live support

Använd textbaserad live supporttjänst att prata med en av våra erfarna rådgivare om ditt spelande, eller om du är orolig för någon annans spel. Support finns tillgängligt på vilket språk som helst – antingen med modersmålsrådgivare eller genom det automatiska översättningssystemet. Tjänsten är anonym och du behöver inte ange ditt riktiga namn.

Stödgrupper

Spelterapi driver regelbundna grupper både för problemspelare och för dem som påverkas av någon annans spel. För att använda grupperna måste du registrera dig med en fungerande e-postadress, men du kan vara anonym i gruppen. Kontrollera hela listan över grupper att hitta en grupp i en tid som passar dig.

Supportforum

De forum för kollegastöd är tillgängliga dygnet runt och ger dig utrymme att nå ut till andra. Du kan välja att svara på andra

E-poststöd

Ibland är det kanske inte praktiskt eller möjligt att använda live support, men maila oss med dina frågor eller problem är alltid ett alternativ. Spelterapi syftar till att svara på din e-post inom 24 timmar (48 timmar på helger / helgdagar).

Exclusion policy:

FOR ONLINE GAMBLING:

 Online gambling in Austria, legally require players to open an online gambling account and permit temporary accounts. An account can be opened after verification of identities. Austria allows temporary accounts to exist until the verification process is triggered by anti-money laundering legislation, therefore direct operators can refer to official national databases or to use identification systems utilised by financial services. Self-exclusion can be initiated by third party- operator for example. Operators are permitted to unilaterally exclude customers if such action can be justified on social responsibility grounds. Operators have to action self-exclusion requests immediately or as soon as it is possible. If player wants to self-exclude himself, he is allowed self-exclusion periods to be set by him. Player is also allowed to use temporary self-exclusions, which can be revoked. Termination of temporary self-exclusion can only be actioned after 24-hour cooling off period. Permanent self-exclusion can be terminated, but a minimum of 7 days must pass before permanent self-exclusion can be revoked Self-exclusion schemes are limited to the territory of Upper Austria, Vienna and Salzburg. Website must have links to available support for problem gambling.

FOR LAND-BASED GAMBLING

Entry restrictions/operator bans If an individual does not have sufficient financial means to continue gambling, the operator is required by law to either restrict the frequency of their visits or ban them temporarily or permanently from entering casino properties. Entry restrictions/self-exclusion Guests also have the option to self-exclude, a process whereby they can request that their number of visits be restricted or have themselves totally banned from entering a casino. Players can self-exclude themselves by filling the form in and sending it into the Casino Austria (address is on the form). Here is the link for the self-exclusion request form: https://www.smv.at/fileadmin/01_spielerschutz/Casinos_Austria/english/Casinos_Austria_AG_-_Request_for_self-exclusion.pdf 

Addiction help:

•    Information on gaming risks and preventing compulsive gaming can be obtained here: Hotline: 0800 202 304 (calls in Austria are free of charge) e-mail: help@casinos.at By post: Casinos Austria AG Corporate Function Responsible Gaming Rennweg 44, 1030 Vienna

•    Gambling support: http://www.spielsuchthilfe.at/spielsuchthilfe.html 

•    Gambling support https://www.smv.at/en/help-advice/counseling-centers 

•    Gambling support https://api.or.at/Klinikum/Abhangigkeit/Glucksspielsucht.aspx

•    GA in Austria: https://www.anonyme-spieler.at/

•    Alcohol addiction support: https://api.or.at/Klinikum/Abhangigkeit/Alkoholsucht.aspx

•    AA meetings: https://www.anonyme-alkoholiker.at/ https://alcoholics-anonymous.eu/meetings/?tsml-region=austria

•    Drug addiction support: https://api.or.at/Klinikum/Abhangigkeit/Illegale-Substanzen.aspx

•    NA meetings: https://www.navienna.com/en/

•    Mental health support: https://www.caritas.org/where-caritas-work/europe/austria/

•    Mental health support: https://www.parachutevienna.com/

•    Support for children and families: https://www.sindelarcenter.at

•    List and map with all the psychotherapists, therapy centres across whole Austria: https://www.google.com/search?ei=8HzuXraUItGR8gLlqrLgCg&q=mental%20health%20services%20austria&oq=mantal+health+austria&gs_lcp=CgZwc3ktYWIQARgCMgQIABANMggIABAIEA0QHjIICAAQCBANEB4yCAgAEAgQDRAeMggIABAIEA0QHjIICAAQCBANEB46BwgAEEcQsAM6BggAEAcQHjoLCC4QsQMQkQIQkwI6BQgAEJECOgUIABCxAzoICAAQCBAHEB46BggAEAUQHjoGCAAQDRAeUNgLWMY0YJ1naAFwAHgAgAGUAYgBvwqSAQQxMy4ymAEAoAEBqgEHZ3dzLXdpeg&sclient=psy-ab&npsic=0&rflfq=1&rlha=0&rllag=48007456,14704951,126298&tbm=lcl&rldimm=8283117801842204222&ved=2ahUKEwjV3paNqZHqAhUGTsAKHZ-GBVkQvS4wBnoECAwQJw&rldoc=1&tbs=lrf:!1m4!1u3!2m2!3m1!1e1!2m1!1e3!3sIAE,lf:1,lf_ui:2&rlst=f#rlfi=hd:;si:8283117801842204222;mv:[[48.5173564,17.1772323],[46.4898126,11.0641383]];tbs:lrf:!1m4!1u3!2m2!3m1!1e1!2m1!1e3!3sIAE,lf:1,lf_ui:2

•    Financial/debt support: https://www.infodienst-schuldnerberatung.de/

•    Financial/debt support: https://www.privatkonkurs.at/ 

Crisis lines:

•    Anonymous support for children and young people – Rat auf Draht Hotline: 147

•    Telephone counselling: https://www.telefonseelsorge.at/home

•    Caritas Austria: https://www.caritas.org/where-caritas-work/europe/austria/ 

Exclusion policy:

FOR ONLINE GAMBLING:

Online gambling in Austria, legally require players to open an online gambling account and permit temporary accounts. An account can be opened after verification of identities. Austria allows temporary accounts to exist until the verification process is triggered by anti-money laundering legislation, therefore direct operators can refer to official national databases or to use identification systems utilised by financial services. Self-exclusion can be initiated by third party- operator for example. Operators are permitted to unilaterally exclude customers if such action can be justified on social responsibility grounds. Operators have to action self-exclusion requests immediately or as soon as it is possible. If player wants to self-exclude himself, he is allowed self-exclusion periods to be set by him. Player is also allowed to use temporary self-exclusions, which can be revoked. Termination of temporary self-exclusion can only be actioned after 24-hour cooling off period. Permanent self-exclusion can be terminated, but a minimum of 7 days must pass before permanent self-exclusion can be revoked Self-exclusion schemes are limited to the territory of Upper Austria, Vienna and Salzburg. Website must have links to available support for problem gambling.

FOR LAND-BASED GAMBLING

Entry restrictions/operator bans If an individual does not have sufficient financial means to continue gambling, the operator is required by law to either restrict the frequency of their visits or ban them temporarily or permanently from entering casino properties. Entry restrictions/self-exclusion Guests also have the option to self-exclude, a process whereby they can request that their number of visits be restricted or have themselves totally banned from entering a casino. Players can self-exclude themselves by filling the form in and sending it into the Casino Austria (address is on the form). Here is the link for the self-exclusion request form: https://www.smv.at/fileadmin/01_spielerschutz/Casinos_Austria/english/Casinos_Austria_AG_-_Request_for_self-exclusion.pdf

Addiction help:

•    Information on gaming risks and preventing compulsive gaming can be obtained here: Hotline: 0800 202 304 (calls in Austria are free of charge) e-mail: help@casinos.at By post: Casinos Austria AG Corporate Function Responsible Gaming Rennweg 44, 1030 Vienna

•    Gambling support: http://www.spielsuchthilfe.at/spielsuchthilfe.html

•    Gambling support https://www.smv.at/en/help-advice/counseling-centers

•    Gambling support https://api.or.at/Klinikum/Abhangigkeit/Glucksspielsucht.aspx

•    GA in Austria: https://www.anonyme-spieler.at/

•    Alcohol addiction support: https://api.or.at/Klinikum/Abhangigkeit/Alkoholsucht.aspx

•    AA meetings: https://www.anonyme-alkoholiker.at/ https://alcoholics-anonymous.eu/meetings/?tsml-region=austria

•    Drug addiction support: https://api.or.at/Klinikum/Abhangigkeit/Illegale-Substanzen.aspx

•    NA meetings: https://www.navienna.com/en/

•    Mental health support: https://www.caritas.org/where-caritas-work/europe/austria/

•    Mental health support: https://www.parachutevienna.com/

•    Support for children and families: https://www.sindelarcenter.at

•    List and map with all the psychotherapists, therapy centres across whole Austria: https://www.google.com/search?ei=8HzuXraUItGR8gLlqrLgCg&q=mental%20health%20services%20austria&oq=mantal+health+austria&gs_lcp=CgZwc3ktYWIQARgCMgQIABANMggIABAIEA0QHjIICAAQCBANEB4yCAgAEAgQDRAeMggIABAIEA0QHjIICAAQCBANEB46BwgAEEcQsAM6BggAEAcQHjoLCC4QsQMQkQIQkwI6BQgAEJECOgUIABCxAzoICAAQCBAHEB46BggAEAUQHjoGCAAQDRAeUNgLWMY0YJ1naAFwAHgAgAGUAYgBvwqSAQQxMy4ymAEAoAEBqgEHZ3dzLXdpeg&sclient=psy-ab&npsic=0&rflfq=1&rlha=0&rllag=48007456,14704951,126298&tbm=lcl&rldimm=8283117801842204222&ved=2ahUKEwjV3paNqZHqAhUGTsAKHZ-GBVkQvS4wBnoECAwQJw&rldoc=1&tbs=lrf:!1m4!1u3!2m2!3m1!1e1!2m1!1e3!3sIAE,lf:1,lf_ui:2&rlst=f#rlfi=hd:;si:8283117801842204222;mv:[[48.5173564,17.1772323],[46.4898126,11.0641383]];tbs:lrf:!1m4!1u3!2m2!3m1!1e1!2m1!1e3!3sIAE,lf:1,lf_ui:2

•    Financial/debt support: https://www.infodienst-schuldnerberatung.de/

•    Financial/debt support: https://www.privatkonkurs.at/

 

Crisis lines:

•    Anonymous support for children and young people – Rat auf Draht Hotline: 147

•    Telephone counselling: https://www.telefonseelsorge.at/home

•    Caritas Austria: https://www.caritas.org/where-caritas-work/europe/austria/

Exclusion policy

•    Exclusion is optional, through the normal way of contacting the business and asking to exclude. However, in a number of jurisdictions self-exclusion is available from multiple venues and involuntary exclusion (venue initiated exclusion) or exclusion of others (Third Party exclusion) by concerned family members or others is also available. Found here:

https://www.austgamingcouncil.org.au/seeking-help/self-exclusion-programs

•    More self exclusion information can be found here, including how to exclude from multiple venues under the same name:

https://gamblershelp.com.au/get-help/help-yourself/self-exclusion/

•    Victoria has a self exclusion programme for in person venues (covers clubs and hotels with pokie machines in Victoria):

https://gamblershelp.com.au/documents/115/gamblers-help-self-exclusion-brochure.pdf

Addiction help:

•    Gambling addiction help – https://www.gamblinghelponline.org.au/

•    Gambling addiction information and help – https://www.lifeline.org.au/get-help/information-and-support/problem-gambling/

•    Friends and family – https://www.austgamingcouncil.org.au/seeking-help/help-friends-family

•    Young people (under 25) gamblers or effected others – https://www.austgamingcouncil.org.au/seeking-help/help-young-people

•    Financial counselling – https://www.austgamingcouncil.org.au/seeking-help/financial-counselling

•    General Addiction help – https://smartrecoveryaustralia.com.au/

•    General addiction help – http://www.relationships.org.au/

•    General support forums – https://smartrecoveryaustralia.com.au/

•    National Alcohol and Other Drug Hotline – 1800 250 015

•    Alcohol and drug counselling – https://www.counsellingonline.org.au/

Crisis lines

•    Suicide line – https://www.lifeline.org.au

•    Free counselling – https://www.opencounseling.com/hotlines-au

•    Free counselling – https://www.buttery.org.au/northern-rivers-gambling-counselling-service/

•    Suicide prevention information – https://www.beyondblue.org.au/the-facts/suicide-prevention

•    Crisis lines – https://au.reachout.com/urgent-help

•    Crisis lines – https://www.health.nsw.gov.au/mentalhealth/services/Pages/support-contact-list.aspx

Residential rehabilitation / Retreats for gambling and other addictions

•    https://thebanyans.com.au/banyans-luxury-private-gambling-rehabilitation-recovery/

•    https://southpacificprivate.com.au/addictions/gambling-addiction/

•    https://thedawnrehab.com/blog/australians-flocking-thailand-private-drug-rehabilitation-centre/

•    Luxury rehab centres in Australia

•    https://luxuryrehabs.com/australia/

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

 

Addiction help:

The treatment of Gambling Addiction in these medical institutions might not be free:

Республиканский научно-практический центр психического здоровья (г. Минск, Долгиновский тракт, 152).

Минский областной клинический центр ”Психиатрия-наркология” (г. Минск, ул. П. Бровки, 7).

 

Crisis lines:

•    Free 24/7 Helpline for children and teenagers: 8 801 100 16 11

•    Free Helpline for drug addicts: 8 801 100 21 21 по будням с 9 00 до 17 00 бесплатно (Monday-Friday 9.00-17.00)

 

•    In Minsk: Psychological Help for adults 24/7: 8 017 352 44 44 or 8 017 304 43 70 Psychological Help For children and teenagers 24/7: 8 017 263 03 03

•    Free 24/7

•    Helpline for Drug addicts and Mental Health Issues: 8 017 2020401 or 8029 8990401 Also available via: Телеграм (Telegram) Вайбер (Viber) Ватсап (WhatsApp) +375298990401

•    Help for suicidal people via the website only: www.pobedish.ru

 

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

Addiction help:

•    Drugs Helpline: Phone – 0888 99 18 66 Website – www.drugsinfo-bg.org

•    Alcohol, drugs and gambling addiction: www.solidarnost-bg.org  To register for a primary consultation, you can contact us at the following phone numbers between 9:00 and 17:00 every working day: Tel: 02-971-99-20 0884-38-99-30

•    Gamblers anonymous meetings: Website 

Crisis lines:

•    Teens and Children Bulgarian National Helpline for Children: Emotional support, crisis intervention, information about the available resources and ways of dealing with various problems. Phone 116 111

•    Sofia Suicide Hotline: 0035 9249 17223

Residential Rehabilitation:

FRACARITA BULGARIA-Gambling Addiction/Rehabilitation as well as drugs and alcohol addictions:

Gambling Treatment Helplines in Canada

CCSA and its partners who developed the Lower-Risk Gambling Guidelines do not provide treatment services for gambling issues. Please contact your provincial or territorial helpline for information on available treatment services near you

Find Local Help for Problem Gambling

Gambling support services can be found in most cities across Canada. There’s one ready, willing and able to help you. All you need to do is reach out.

Debt Advise Canada

Our accredited member agencies are there to help you find the debt solution that’s right for you. They’ve helped millions of Canadians break free of debt for over 5 decades

Exclusion policy:

•    You can block Physical gambling locations with help from this volenterry self exclusion system: https://autoexclusion.scj.gob.cl/

•    When it comes to online gambling, there is no exclusion schemes apart from excluding on each individual site.

 

Addiction help:

•    Addiction help (Gambling, Alcohol, Drugs) -http://web.contradiccion.cl/2018/03/26/ludopatia/

•    GA meetings – https://www.gamblersanonymous.org/ga/addresses

 

Crisis lines:

•    Crisis line for children and adolescents: https://todomejora.org/apoyo/

 

Exclusion policy:

There are severalsSelf-Exclusion and Third-party Exclusion Applications:

•    Isolation from Casinos http://www.dicj.gov.mo/web/en/responsible/isolation/isolation.html

•   Macao Self-Exclusion Application 

Addiction help:

•    24/7 free professional counselling: Shenzhen Mental Health Center –  Phone: 0755-25629459

•    Emotional support: The Mental Health Center of School of Medicine of Zhejiang University offers 24-hour psychological assistance to people in Hangzhou. Phone: 0571-85029595

Crisis lines:

•    Emergency: 110

•    Beijing Suicide Research and Prevention Center provides 24-hour service for individuals in Beijing who are depressed or suicidal. Tel: 0800-810-1117 Tel: 010-8295-133

•    Guangzhou Crisis Research and Intervention Center is available 24/7 for those who need help. Tel: 020-81899120  Tel: 020-12320-5

•    Suicide Prevention Services HONG KONG : In Chinese, website offers suicide prevention resources in addition to a crisis helpline. Tel 2382 0000  http://www.sps.org.hk/

•    The Samaritans of Hong King HONG KONG : Samaritans Hong Kong offers confidential support 24 hours a day. Tel: 2896 0000

Residential Rehabilitation:

•    Caritas A G Counselling Centre – Hong Kong :

•    Hong Kong Gamblers Recovery Centre 

•    Tung Wah Group of Hospitals – Hong Kong 

•    ReSource The Counselling – Centre Hong Kong 

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

Addiction help:

•    Gambling addiction meetings –

•    Gamblers anonymous meetings 

Crisis lines:

•    National emergency line – Phone: 911

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

Addiction help:

• Gambling addiction meetings 

Crisis lines:

• National emergency line – Phone: 911

Exclusion policy:

Require online players to open an online gambling account in order to play. Require players’ identities to be verified upon application to open a gambling account. Self-exclusion application will only be processed if the player confirms the request in writing. This must take place within 3 days of the original application permit or direct operators to refer to official national databases or to use identification systems utilised by financial services- national tax register. Do not allow self-exclusion to be initiated by third party- only by player Temporary and financial limits also available. All can be cancelled upon request from a player. Self-excluded players shall be informed of the available help.

Durations of self-exclusions are typically chosen by the players Temporary self-exclusions can be revoked More indirectly, in Croatia, the Croatian Ministry of Science, Education and Sport on Youth Gambling supported a team from the University of Zagreb to carry out research study into the prevalence of sports betting among minors. The Croatian Teacher Training Agency further supported the project by organising lectures and workshops in schools that aimed to inform schools about the research findings but also to raise awareness among school staff about the prevalence of youth gambling and early signs of possible problem behaviour.

This link: https://www.psk.hr/Pages/ResponsibleGaming  , contains all the important information about responsible gambling, self-assessment tolls and help resources.

SELF-EXCLUSION FORM CAN BE DOWNLOADED FROM HERE: 

Addiction help:

•    GAMBLING HELPLINE: 0800 7888 or 00385 91 754 35 34

•    Gamblers Anonymous

•    NA: http://na-croatia.org/en/

•    AA MEETINGS:

•    SOCIAL WELFARE: +385 1 563 50 45

•    GENERAL HELP:   +385 1 563 50 45

•    SUPPORT FOR FAMILIES:   +385 1 563 50 45

•    FINANCIAL SUPPORT: 

•    SUPPORT FOR ELDERLY: 

Crisis lines:

•    HOTLINE (for everyone- any age any issue): (01) 4833-888 website: plavi-telefon.hr

•    SUPPORT FOR WOMEN:

•    FAMILY SUPPORT: 

•    LINKS FOR HELP AND SUPPORT WITH VARIUOS ISSUES: 

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

 

Addiction help:

•    Drug addiction help: 103

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

 

Crisis lines:

•    Emergency Number: 911

 

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

 

Crisis lines:

•    Emergency Number: 911

 

Exclusion policy

It is possible to set restrictions on games of chance (casino games), totos (sports betting) and classical lotteries. No restrictions can be set on instant lotteries (lottery tickets that are scraped). Setting restrictions on gambling is optional and once the restriction has been set, you cannot change it or declare the restriction invalid.

Sõltuvusabi

Nõustamisel ja teraapias tegeletakse hasartmängimisega seotud psühholoogiliste ja isiklike probleemidega. Nõustamiskeskus teeb koostööd pereterapeutidega ja vajadusel saab teraapiaplaani lisada perenõustamise.

Kriisijooned

Lifeline helpline Suicide Prevention Center Phone 655 8088 (in Estonian) from 7 to 7 p.m. Tel 655 5688 (in Russian) Mon, N, Wed 19–7 

Youth Helpline 646 6666 N – L 19–22

Crisis/Psychological Helpline 126 (in Estonian) every day from 5 pm to 3 pm Helpline 127 (in Russian) every day from 7 pm to 11 pm The helpline service is charged by the telecommunications operators in accordance with the applicable call tariffs.

 

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

 

Addiction help:

Crisis lines:

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

Crisis lines:

•Red Cross Free Psychological Helpline: Phone – 0 800 000 018 (they can redirect/refer people to the relevant organisations, too)

•Centre for psychosocial and medical rehabilitation of victims of domestic abuse or people experiencing stress: Phone – 577 22 68 68 and/or 577 12 68 68

 

Exclusion policy:

Self-exclusion from physical casinos:

The exclusion of gamblers can take place either at the request of the player, at the initiative of casino operators, or by third parties that are directly involved. The ban lasts at least one year. After this period the player can make a written request to lift the ban. Operators can be held liable for losses if they fail to prevent vulnerable players from playing.

Self-exclusion forms are available at every German casino. Furthermore, many casino operators offer these forms on their websites. A self-exclusion in any of the licensed German casinos will result in a ban for all the licensed German casinos. All licensed operators are obliged to control access to slots and table gaming areas to ensure that self-excluded gamblers are not permitted to play. German’s gambling operators are obligated to offer self-exclusion facilities for online players.

Germany allow for self-exclusion to be initiated by third parties, permits operators to exclude players if social responsibility measures justify such action. Operators to action self-exclusion requests immediately or as soon as it is possible (they do not need to wait for confirmation from the customer). Germany established national self-exclusion registers. If player wants to self-exclude himself, he needs to contact every single operator (they had to open an account with each of them)- usually through the option on operator’s website.

Addiction help:

•    Gambling support: Check Dein Spielt https://www.check-dein-spiel.de/

•    Gambling support: Gluecksspielsucht https://www.gluecksspielsucht.de

•    Gambling addiction clinic: https://www.unimedizin-mainz.de/psychosomatik/patienten/poliklinik-und-ambulanzen/ambulanz-fuer-spielsucht.html

•    GA in Germany: https://www.anonyme-spieler.org/

•    Alcohol addiction support: Alcohol addiction treatment centre https://www.health-tourism.com/alcohol-addiction-treatment-centers/germany/

•    Link for AA meetings in Germany: http://www.theagapecenter.com/AA/Germany.htm or https://alcoholics-anonymous.eu/meetings/?tsml-region=germany https://www.hamburg.com/residents/social/11823820/addiction/

•    Drug addiction support Drug addiction treatment centre https://www.health-tourism.com/drug-addiction-treatment-centers/germany/

•    NA meetings: https://na-berlin.de/en/all-meetings/  https://www.hamburg.com/residents/social/11823820/addiction/

•    Mental health support: https://www.unimedizin-mainz.de/psychosomatik/patienten/poliklinik-und-ambulanzen/ambulanz-fuer-spielsucht.html https://www.telefonseelsorge.de/ https://www.caritas.org/where-caritas-work/europe/germany/

•    Depression clinics (top 10): https://www.klinikkompass.com/en/clinics-for-depression/

•    Financial/debt suport: https://www.forum-schuldnerberatung.de/ https://www.infodienst-schuldnerberatung.de/ https://www.meine-schulden.de/  https://www.bag-sb.de/

Crisis lines:

•    Emergency: 112

•    Hotline: 800 111 0111

•    Hotline: 0800 111 0222

•    International Helpline Berlin: Postfach 58025110412

•    Hotline: 6-12pm English service: 030-44 01 06 07 Hotline: Russian service: 030-44 01 06 06 Website: international-helpline.com

•    Telefonseelsorge Deutschland (National) Website: telefonseelsorge.org

•    Caritas: https://www.caritas.org/where-caritas-work/europe/germany/

Residential Rehabilitation

•    Gambling addiction treatment centre:  https://www.health-tourism.com/gambling-addiction-treatment-centers/germany/#Hospitals

•    https://www.health-tourism.com/medical-centers/klinikum-stuttgart/dep/addiction-treatment/

•    https://surgical-experts.de/best-addiction-hospitals/ https://jj-ev.de/ https://www.suchtberatung-heidelberg.de/

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

Crisis lines:

•    Emergency Number: 911

 

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

 

Crisis lines:

•    Emergency Number: 911

 

Exclusion policy

No exclusion schemes apart from excluding on each individual site

Addiction help

•    Gambling help: https://alphahealingcenter.in/gambling-addiction/

•    Gambling help: https://hopetrustindia.com/blog/gambling-addiction/

•    Addiction help: https://kripafoundation.org/

Crisis lines

•    List of suicide helplines: https://indianhelpline.com/SUICIDE-HELPLINE/

•    Suicide helplines listed by area: http://www.aasra.info/helpline.html

Residential Rehabilitation

•    https://www.sanctumwellness.org/rehabilitation-centre-in-India

•    https://rehabs.in/services/gambling-addiction/

Financial

•    https://www.singledebt.in/

 

Extern Problem Gambling – Ireland

currently provide text/phone/email support, online counselling and harm-prevention workshops (Mon-Fri, 9-5)).  We are not funded by the gambling industry.   This site has been created in order to provide some independent supports and resources to anyone whose life has been negatively impacted by problem gambling.

MABS, the Money Advice and Budgeting Service – Ireland

MABS is the Irish money advice service. We have been supporting people with money advice, budgeting, and problem debt for 30 years.

We’re here for you if you’re struggling with debt and need help. You can get impartial advice from MABS to help you manage your money and take control of debt. We offer support online, over the phone and face to face.

Gamban Blocking Software

Since 2015, Gamban has gone from strength to strength, setting the standard in gambling blocking software. Gamban is the smartest and most effective software for blocking gambling sites and applications. First-hand experience of problem gambling, combined with the most talented minds in the field of self-exclusion software has resulted in the most effective cross-platform solution for creating friction and aiding willpower in the fight against gambling addiction.

The Samaritans Crisis Line 

UK helpline number: 116 123
A 24 hours a day service providing confidential emotional support for people who are experiencing feelings of distress or despair, including those which may lead to suicide.

Residential Rehabilitation:

•    Hope House – Residential and treatment programmes – Ireland Hope House is an affordable addiction centre which produces exceptional results using a research based approach. Phone: +353 (0)94 9256888 Website: http://www.hopehouse.ie/

•    Cuan Mhuire Rehabilitation – Ireland Cuan Mhuire is Ireland’s largest voluntary provider of Rehabilitation Treatment for individuals suffering from addiction and other related issues. Since its formation in 1966 by Sr. Consilio, Cuan Mhuire has treated over 75,000 people. Its main objective is the rehabilitation of persons suffering from alcohol, drug and gambling addictions. Website: http://www.cuanmhuire.ie

•    Aiseiri Gambling Rehabilitation – Ireland Addiction Rehabilitation Centres Email: infocahir@aiseiri.ie Phone: 052/ 744 1166 Website: http://www.aiseiri.ie/

•    Smarmore Castle – Private Clinic Alcohol and Drug Rehabilitation Treatment Smarmore Castle is a residential drug and alcohol rehabilitation clinic that treats alcoholism, drug and gambling addiction. Phone: 041 986 5080 International: +353 41 986 5080 Email: info@smarmorecastle.ie Website: https://www.smarmore-rehab-clinic.com/

•    Rosglas Recovery RósGlas Recovery is a boutique luxury addiction treatment center for addictions and psychological issues. Website:https://www.rosglasrecovery.com/

•    Gambling help: Rutland Centre – Addiction Help Services- Dublin- Ireland We help people transform their lives by providing the highest quality of research based treatment and aftercare services in addiction. Email: info@rutlandcentre.ie Phone: 353 1 494 6358 Website: http://www.rutlandcentre.ie/

Exclusion policy:

•    Online Gambling: Ask the website to be excluded and subscribed to the single register of self-exclusion RUA (Registro Unico Autoesclusi). It excludes you from getting access to AAMS websites. About no AAMS websites in theory they’re blocked. For these websites it would be useful a blocking software.

•    In person gambling: Only in casinos you can self-exclude yourself (you should contact the manager for the details of the procedure). In bars, bingo, slot halls, supermarkets there is little or no kind of control. The only control is prohibition for minors. To protect yourself from in person gambling you should use money management. To manage money you can ask for a support administrator/legal tutor. The procedure involves the Court and can be managed by a SER.D (public services for addictions).

 

Addiction help:

GAMBLING ADDICTION

•    800 55 88 22 Green Number (landline phone) to find a service in your area

•    3319215627 SUNNCOOP – Orientation and useful info for gamblers and family members

•    Public services: SER.D (SERvizi per le Dipendenze)

•    Self-help groups: GA (Giocatori Anonimi), GAMANON

•    Private centers

ADDICTION

•    Public Services: SER.D

•    Self-help groups: AA (Alcolisti Anonimi), NA (Narcotici Anonimi)

MENTAL HEALTH

•    DSM (Dipartimento Salute Mentale) in the area

•    Progetto Itaca: 800 274 274 (landline phone) 0229007166 (mobile phone) http://www.progettoitaca.org/

FINANCIAL

Caritas can support people with money issues but you need to get in contact through Public Services (SER.D)

 

Crisis lines:

SUICIDE

•    Telefono Amico 0223272327 (h10-24) telefonoamico.it info@telefonoamico.it

•    Samaritans (800860022 from landline telephone) or (0677208977 from mobile phone) (h13-22) samaritansonlus.org

•    National Emergency Number: 112

ABUSE

•    Violence against women: Telefono Rosa 1522 h24/24 telefonorosa@alice.it

•    Violence against children: Telefono Azzurro 19696 h24/24 azzurro.it (also chat on the website); App 114 on the mobile (call, chat, localisation)

 

Residential Rehabilitation:

There are a lot of residential retreats and some of them are dedicated to gambling addictions. But all of them are accessible through Public Services (SERD). The only one Residential Retreat that is private (so the gambler can directly contact it) is organised by Orthos Association info@orthos.biz 3939502995

 

Exclusion policy:

•    For over 18s there is no exclusion schemes apart from excluding on each individual site.

•    Self-exclusion is available for children and youth Tel: 150

 

 

Addiction help:

•    Free consultation for drug addicts: Tel: 8 800 080 3515

•    Alcohol addiction: AA website: https://aakaz.kz/gruppy-aa-alanon-vda-ak-an/ Phone:+7-705-990-79-38

 

Crisis lines:

•    Free 24/7 psychological help: Tel: 111 or 8 (7142) 226532

•    Hotline for children and youth – Tel: 150

 

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

Addiction help:

https://gamhelpkenya.com/

https://gamhelpkenya.com/•    Gambling support/self-exclusion: +254(0)704999444 or +254(0)705999444

•    Gamhelp Kenya- 24/7 counselling support: https://gamhelpkenya.com/  0800-000-023 or: +254700656284/+254725492006

•    Information, advice, support and free counselling http://responsiblegambling.or.ke/ Email: alfred@responsiblegambling.or.ke  Phone: +254 (0) 722 892 966

•    AA:  https://www.aa-kenya.or.ke/index.html  Phone: 0724219570

•    Alcohol/Drug support: https://www.sapta.or.ke/  +254724511709

•    NA online meetings in Africa: https://na.org.za/na-online-meetings/

•    Alcohol/Drug addiction/Mental Helath support (individual and groups)- http://medivawellness.org/  0711 228 904 || 0721 423 888 info@medivawellness.org

•    ADDICTION (Any)/MENTAL HEALTH SUPPORT (Individual, group and family therapy)- https://www.cbtkenya.org/

•    Mental Health support- https://www.pdokenya.org/

•    Mental health support- https://www.cugmhp.org/programs/africa-mental-health-foundation/

•    Mental health/Financial support- https://oasisafrica.co.ke/ Phone: +254 (0) 725 366 614 +254 (0) 110 862 232 admin@oasisafrica.co.ke

Crisis lines:

•    Suicidal/emotional support: http://www.befrienderskenya.org/  +254 722 178 177 befrienderskenya@gmail.com

•    24/7 emergency support: 0900 620 800, as well, as counselling for trauma, anxiety and depression- https://niskize.co.ke/  +254 718 227 440 (for non emergency/appointments)

•    Youth help, support and advocacy: https://africaymca.org/  +254 020 2724804 / 2642729 Write us: aaymcas@africaymca.org

•    Women’s abuse and advocacy- https://fidakenya.org/  254722509760 info@fidakenya.org

•    Young girls sexual abuse support- https://polycomgirls.or.ke/  +254 722437620,+254 737332867 Email: info@polycomgirls.or.ke,  polycomdev@yahoo.com

Residential Rehabilitation:

•    Substances free Rehab- http://theretreatkenya.org/

•    Addiction (any) rehab- https://fountainofhoperehab.org/  (+254) 796 656300 / 0720 326306 / 0718 210642 Email: info@fountainofhoperehab.org

•    Psychiatric support/Detox: http://medivawellness.org/  0711 228 904 || 0721 423 888 info@medivawellness.org

Exclusion policy:

Self-exclusion appears to be available in online casinos. In addition, Latvian players can ask to be added to the central (unified) registry of people who want to be banned from gambling including interactive gambling. The minimum self-exclusion period is 12 months. Latvians can do it in writing on the website www.latvija.lv using the link ’restrictions on participation in gambling’. When a new client is trying to register in any licensed casino, gambling operators must run a mandatory check to see if this person is on a central self-exclusion registry or not.

Addiction help:

Addiction and others effected helpline: Phone: 29 323 202. This is a social initiative of the Esi brīvs society (“Be free”) and the Skalbes crisis centre.

Crisis lines:

(24/7 support) Phone: 116123

Exclusion policy:

Lithuania also has one of the largest self-exclusion lists in this area of Europe. Over 4,000 residents willingly applied themselves to be excluded from any form of gambling. This can be done via the government website: https://lpt.lrv.lt/en/

This self-exclusion is an optional measure that must be followed by every casino. To gamble in Lithuania, players must be at least 18. However, this only allows the inclusion of bingo, and lotteries. To enter a casino, or bet on any other type of gambling, you must be 21 years of age.

Crisis lines:

•    24/7 Helpline for Young People – Phone: 8 800 28888 Website: jaunimolinija.lt Opening times: 11:00 – 21:00

•    Child Helpline – Phone: 116 111 Website: vaikulinija.lt Opening times: 16.00 – 20.00

•    Emotional Support Helpline in Russian: 8 800 77277 Open 24/7

•    Helpline for Women 8 800 66366 Website: moters-pagalba.lt

•    Crisis line: 24/7 Helpline of Hope 116 123 Website: viltieslinija.lt

 

Extra information:

A crackdown on illegal betting parlors and casinos took place once regulation was enacted. This severely cut down the number of casinos in the country. In order to operate a casino in Lithuania now, you need to pay a $1.1 million license fee and obtain a legitimate gaming license from the government. These extra steps and fees created an expansion of larger casino groups inside the country, with a large number of the groups being the same ones you’ll find in neighbouring countries.

 

Problem gambling is a priority in Lithuania and is addressed in its legislation. Some say it’s one of the best countries when it comes to curbing problem gambling. One of the unique laws revolving around problem gambling is the ban on any type of advertising for casinos, or gambling in general. This means no commercials, print ads, or other form of advertising. The only exception is sponsorships on sports teams and venues. Smaller casinos have been known to skirt this law, but are always fined heavily when found in breach of this regulation.

 

Exclusion policy

Gamblers can self-exclude themselves from casinos, gambling parlours and bingo halls all licensed with the Malta Gaming Authority. Self-exclusion periods vary from 6 months, 1 year and an indefinite period. According to the New Gaming Act, if a gambler wants to self-exclude for an indefinite period, the medical certificate is no longer requested. Just bring a valid ID Card. Call 1777 to book an appointment.

Gamblers have the right to self-exclude oneself from entering any physical gaming establishment hosting gaming and/or to exclude oneself from playing games online through licensed service providers. Gamblers have the right to set limits on the amount of time, on losses or amounts wagered in any given session of an online game.

Addiction help

Crisis lines

Exclusion policy:

Exclusion offered through ”Dirección General de Juegos y Sorteos”, call 018009112000 for more info

 

Addiction help:

•    Government based addiction help: https://www.gob.mx/salud%7Cconadic/

•    Gamblers anonymous meetings: http://www.gamblersanonymous.org/ga/addresses?page=1

•    National commission against addiction (open 24/7) Phone: 018009112000

 

Crisis lines:

•    LQBTQ+ help: https://itgetsbetter.org/mexico/buscaayuda/

•    Emergency number:911

•    Mexican Red Cross 119

 

Exclusion policy:

 

No exclusion schemes apart from excluding on each individual site

 

 

Crisis lines:

 

Suicide Prevention Helpline (free) Hotline: 022 382 42 42

 

Residential Rehabilitation:

 

Drug addiction centre:

Hasnouna Association for Drug Users Support (AHSUD)

Phone number: (00212) 539 938 656

Address: 17 R. Moulay Ali Charif

Tangier

Tangier-Tétouan-Al Hoceima

90060

Morocco

 

This center provides counseling to children vulnerable to drug addiction and extremism, and encourages them  to stay in schools.

Phone number: (+212) 522 45 02 08

Address: Boulevard Abdellah Ibrahim

Casablanca

Casablanca-Settat

20250

Morocco

 

Exclusion policy:

Online Remote gambling is prohibited and not regulated in Netherlands at the moment. The Dutch Gambling Authority announced that it will introduce a Central Exclusion Register soon. This register will list players who are not able to control their use of online gambling. The applicant must be able demonstrate by means of a connection test that it is able to check whether a player is registered, and that it is able to exclude the person in question if this appears to be case. For land-based gambling- all the casinos have got a really good protection Policy. Under ’Play Responibly’ tab all the customers can find a lot of useful information about problem gambling, signs of it, how can customers play safe and responsibly and how to manage it and where to seek help. Customers can view a brochure about the risks og gambling:

https://www.hollandcasino.nl/library/pdf/veilligenverantwoordspelen.pdf

Customers can also take a self-test, to check, if they gamble responsibly:

https://www.hollandcasino.nl/en/onze-spelregels/veilig-en-verantwoord-spelen/test-jezelf

Players can also limit or ban their visits, by filling the form below:

https://www.hollandcasino.nl/en/onze-spelregels/veilig-en-verantwoord-spelen/aanvraag-bezoekbeperking

Addiction help:

GAMBLING SUPPORT 24/7: https://www.hands24x7.nl/

TEL: 0800-0220022

GAMBLING SUPPORT: https://www.gokkeninfo.nl/hulp/informatie-over-behandeling

GAMBLING SUPPORT: https://www.agog.nl/, tel:+318002277722

GAMBLING AUTHORITY WEBSITE: https://kansspelautoriteit.nl/

GA: https://www.gamblersanonymous.nl/

ADDICTION PREVENTION PROGRAMME: https://www.verslavingskundenederland.nl/

ADDICTION SUPPORT (DRINKING, DRUGS, GAMBLING, SMOKING) SUPPORT AND ADVICE: https://www.trimbos.nl/

ALCOHOL SUPPORT: https://www.alcoholinfo.nl/ TEL: 0900-1995

CARITAS/CHARITY: https://www.cordaid.org/nl/

DEBT ADVICE: https://www.zelfjeschuldenregelen.nl/

LEGAL AID: https://www.rvr.org/

 

Crisis lines:

Suicide Prevention (113 Zelfmoordpreventie) Hotline: 0800-0113, WEBSITE: https://www.113.nl/

Police 112

DOMESTIC ABUSE Hotline: 0800-2000 or 0900 1 262626 , Website: https://www.ikvermoedhuiselijkgeweld.nl

Information, support and shelter: 088 234 24 50, website: https://www.blijfgroep.nl/verhaal-blijf-groep/

Information CHILDRENS LINE De Kindertelefoon Hotline: 0800-0432 (11am-9pm), Website: https://www.kindertelefoon.nl/

 

Residential Rehabilitation:

GAMBLING INTAKE: https://hervitas.nl/behandeling-gokverslaving/

ALCOHOL REHAB: https://www.alcoholconsulent.nl/

ADDICTION TREATMENT CENTERE: https://triora.nl/

ADDICTION TREATMENT CENTRE: https://ggzinterventie.nl

New Zealand Gambling Helpline

The Gambling Helpline is a 24 hr freephone service that you can call to receive immediate support for gambling addiction – Completely anonymous.

Problem Gambling Foundation • Take the first step 

PGF Services provide free, professional, and confidential counselling for gamblers and families affected by someone’s gambling.

The Salvation Army

Many New Zealanders enjoy buying the odd Lotto ticket, playing the occasional pokies game or having a day out at the races. However, for some people, gambling becomes addictive and causes havoc for their family, whānau, finances, work and friendships.

New Zealand Multi-Venue Exclusion (MVE)

MVE has been used as an intervention tool in New Zealand since 2011 to enable gamblers to self-exclude from multiple venues without having to visit each individual site. Since 2003, the Gambling Act in New Zealand has allowed a person to self-exclude from a gambling venue. This means that once the exclusion process is initiated, it is an offence for a gambler to enter the gambling area of the venue from where they are excluded, and for a venue operator to allow an excluded gamble

New Zealand Crisis Help

If you or someone you know is experiencing a mental health crisis and you’re worried about your safety or their safety, we provide assessment and short-term treatment services 24 hours a day, 7 days a week.

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

 

Crisis lines:

•    Medical emergency: 128

•    Police: 118

 

Exclusion policy:

The National Responsible Gambling Programme NRGP supports the self-exclusion intervention as stipulated in the legislation. The role that the NRGP plays in this programme is Counselling and Support for the excluded individuals and their immediate family members. It is a legislated programme where a player may wish to exclude him/herself from gambling activities.

 

In terms of the legislation anyone can apply for exclusion. An individual that is excluded from gambling activities cannot take part in any gambling activity for a period of 6 months. During this period of exclusion, the NRGP offers Counselling to the excluded individual. A request for exclusion can be obtained from the provincial gambling boards and any of the gambling operators through their security departments.

 

The Self Exclusion sessions are free to the user to register for their sessions contact them on 0800 006 008 or email Helpline@responsiblegambling.org.za.

 

Addiction help:

•    Gambling support: National Responsible Gambling Tollfree Counselling line: 0800 006 008

•    AA: https://aameetingsnigeria.com/

•    NA: https://na.org.za/meetings/lagos/

•    Counselling directory: https://www.therapyroute.com/therapists/nigeria/1

 

•    General help for youth, financial or emotional issues. https://www.jdpmoyodiocese.org/index.php Phone: +234 (0) 813 438 0797 Email: contact@jdpmoyodiocese.org

•    Mental health: https://unitedgmh.org/

•    Mental health and human rights: https://www.mhinnovation.net/organisations/mental-health-foundation-nigeria  Psychiatric hospital: https://gbhs.com.ng/ Phone: +234 8084047850, +234 9091107514

 

Crisis lines:

•    Suicide hotline – The Joy Hub Hotline: 0700-THE-JOY-HUB (0700-843-569-482)

•    Lagos Suicide Hotlines Hotline: 08058820777

•    Suicide Hotline: 09030000741

•    Nigeria Suicide Hotline: (234) 8062-106-493

•    LUTH Suicide Research and Prevention Initiative (SURPIN) Hotline: 09080217555 Hotline: 09034400009 Hotline: 08111909909 Hotline: 07013811143

•    Nigeria Suicide Prevention Initiative (Private) Hotline: 08062106493 Hotline: 08092106493

•    Project Alert on Violence Against Women Hotline:234-1-8209387,08052004698 and 08180091072

•    Women Empowerment and Legal Aid Hotline: 08021063232, , 08120799122, 08058143602

•    Domestic And Sexual Violence Response Team (DSVRT), Lagos State. Hotlines: Police 112, 08056268573, 07080601080

•    Helplines for child abuse:08085753932, 08102678442

•    Domestic violence Hotline:08057542266 08102678443

 

Philippines – Gamblers Anonymous

Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem.

*SATURDAYS*
6:30 – 7:30 PM
BETS OFF HOMEGROUP – GA PHILIPPINES
UCC Clockwork
Burgos Circle, Bonifacio Global City
Taguig City
Metro Manila, Philippines
info@gaphilippines.org
+639173062232 (look for Zita B.)

PAGCOR

PAGCOR can help relatives of players or the players themselves deal with problem gambling through Exclusion Orders that ban persons from playing in casinos and other gaming venues nationwide

In Touch

In Touch Community Services is a leading provider of Mental Health Services in the Philippines. Established in 1980, it is a volunteer-driven organization dedicated to promoting mental health and offering care and treatment to persons suffering from mental and emotional distress

Crisis Lines

Manila Lifeline Centre
Contact by: – Phone
Hotline: (02) 8969191
Hotline: Mobile phone: 0917 854 9191

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

 

 

Addiction help:

 

 

 

Crisis lines:

For more crisis line options, please follow this link: https://forumprzeciwdepresji.pl/wazne-telefony-antydepresyjne

 

Extra information (for advisors):

It is not very popular in Poland to get support about debts. Very often debts are passed on collectors/collecting companies very quickly and it is them, who usually try to be supportive, but still need to collect money.

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

 

Crisis lines:

•    Emergency number: 911

•    HIV Information Line \ Sexually Transmitted Diseases: (787)765-1010

•    Rape Victims Helpline: (787) 765-2285

 

Clinica Aliat

 

Despre Noi

Joc Responsabil este punctul de referință al industriei de jocuri de noroc din România și pilonul de responsabilitate față de jucători. În anul 2018, după șase ani de experiență acumulată la nivel național, programul Joc Responsabil a dobândit personalitate juridică, devenind expresia maturizării industriei de gambling.  Asociația Joc Responsabil, sprijinită de membrii săi  fondatori Romslot, Romanian Bookmakers și Rombet, precum și de alți susținători din piață, elaborează și implementează programe de educare și prevenție a dependenței de jocuri de noroc precum și de consiliere psihologică a persoanelor care au depășit limita recreațională a practicării jocurilor de noroc.

Exclusion policy

No exclusion schemes apart from excluding on each individual site

Addiction help

Crisis lines

Gambling Help

National Gambling Helpline 0800 800 900 Free telephone number of a specialised institution operating in the field of prevention, diagnosis and treatment of substance and non-substance addictions. Operating hours: Mo – Fri 9:00 – 17:00 A voice recorder is available outside the operating hours. Operator: Centre for Treatment of Drug Dependencies Hraničná 2, 827 99 Bratislava

 

 

•    GENERAL HELP: Caritas: https://www.charita.sk/

•    GENRAL HELP, INCLUDING COUNSELLING AND HOUSING FINANCIAL SUPPORT: https://www.diakonia.sk/

•    COUNSELLING CENTRE: https://www.counseling.sk/

•    HELP FOR FAMILIES WITH CANCER: https://dobryanjel.sk/co-je-dobry-anjel/

•    FINANCIAL SUPPORT: http://www.zss.sk/

Crisis lines:

•    Childline Hotline: 0800 – 112 112

•    Child Safety Line: Hotline: 116 111

•    Helpline: Hotline: 0800 800 566

Residential Rehabilitation

All the addictions are treated in hospitals (psychiatric ones usually), which offer rehabs or daily in-patients services. The full list of all the hospitals across Slovakia, can be found here: https://www.google.com/search?q=list+of+psychiatric+hospitals+in+slovakia&npsic=0&rflfq=1&rlha=0&rllag=48309006,17669139,30901&tbm=lcl&ved=2ahUKEwi04JLJiunqAhXdTRUIHf0ZAkEQjGp6BAgLEDk&rldoc=1#rlfi=hd:;si:;mv:[[49.1426683,22.206426399999998],[48.0551949,16.7753954]];tbs:lrf:!1m4!1u3!2m2!3m1!1e1!1m4!1u2!2m2!2m1!1e1!2m1!1e2!2m1!1e3!3sIAE,lf:1,lf_ui:2

Exclusion policy:

Online gambling must be operated by land-based casinos or lotteries and, as a result, only the monopoly holds online licences in Slovenia. Require online players to open an online gambling account in order to play. Require players’ identities to be verified upon application to open a gambling account- Verification via copies of identity documents. Players are verified by reference to submitted originals or copies of national identity documents. Identity verification is triggered by anti-money laundering legislations.

Players to self-exclude themselves from casinos, gaming halls and online by submitting a written statement signed personally by the player. Durations of self-exclusions are typically chosen by the players They can choose between minimum of six months and a maximum of three years. Self-exclusion applies throughout the territory of Slovenia, as well as in other countries if there are applicable international agreements in force.

The supervisory authority is responsible for maintaining a central register of self-excluded players. Land-based casinos in Slovenia provide information highlighting the risks of gambling both on the entrance ticket and in the form of leaflets. The leaflets also include relevant contact details of help centres and hotlines.

At the moment there is lack of regulation relating specifically to online gambling as their land-based counterpart must offer self-exclusion scheme that prevents players from accessing gambling halls for 6 to 36 months

Addiction help:

•    ADDICTION TREATMENT (ALCOHOL, DRUGS, GAMBLING, INTERNET): https://www.zd-go.si/ambulante/zdravljenje-odvisnosti/

•    GA: https://www.viva.si/Novice/8217/Anonimni-hazarderji-Slovenije  +386 31 734 728

•    ALCOHOL/DRUG ADDICTION: https://www.psih-klinika.si/strokovne-enote/center-za-mentalno-zdravje/enota-za-krizne-intervencije/

•    AA: http://www.aa-slovenia.si/ NA: http://www.na-slovenija.org/

•    MENTAL HEALTH/PSYCHIATRIC SUPPORT: https://www.zd-go.si/ambulante/psihiatrija/2020051913565685/Skupnostna%20psihiatri%C4%8Dna%20obravnava/?lat=&long=  TEL NUMBER: (05) 33 83 – 318

•    CHILDREN AN YOUTH PSYCHIATRIC SUPPORT: https://www.zd-go.si/ambulante/zdravstveno-varstvo-otrok-in-mladine/  TEL NUMBER: (05) 330 11 17

Crisis lines:

•    24/7 Hotline for people in mental distress Samaritans Hotline: 116 123, website: http://www.telefon-samarijan.si/

•    HELPLINE FOR WOME’S EXPERIENCING VIOLENCE: SOS Telephone: 0801155, website: https://drustvo-sos.si/

•    HELPLINE FOR CHILDREN AND ADOLESCENTS: 116 111, website: https://www.e-tom.si/#

•    CCARITAS: https://www.karitas.si/

 

Residential Rehabilitation:

ALL THE RESIDENTIAL FOR ADDICTIONS TAKE PLACE IN HOSPITALS. FULL LIST CAN BE FOUND HERE: https://www.hospitalsworld

National Responsible Gambling Programme (NRGP)

The National Responsible Gambling Programme (NRGP) is a resource that integrates research and monitoring, treatment and counselling, public education and awareness, as well as industry training. It is still the only programme of its kind in the world that is jointly controlled by a public/private sector partnership which involves government regulators and the industry.

The National Debt Counsellors’ Association (NDCA)

The National Debt Counsellors’ Association (NDCA) was established in 2017 and represents some of the largest and most respected debt counsellors operating in South Africa. When you use an NDCA debt counsellor, you’ll get expert help from someone you can trust.

 

 

Exclusion policy:

”Dirección General de Ordenamiento del Juego (DGOJ)” offers the possibility of self exclusion both online and offline through the same form, who can be presented online – when there’s a way to identify with electronic ID or digital certificate – and also in their departments and any police station. The regulation may vary slightly from one autonomous community to other, being Castilla La-Mancha (Ciudad Real, Toledo, Cuenca, Albacete y Guadalajara) the most efficient one in terms of application of this regulation.

 

Addiction help:

 

Crisis lines:

Addiction help:

Gambling Addiction Helpline in Sweden

Gambling Addiction Help Website

Crisis lines:

Free Helplines in Sweden

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

 

Addiction help:

Due to a current lack of addiction support in Turkey reaching out to friends and family for emotional support is highly encouraged.

Crisis lines:

National Medical Emergency Line 112 and 182

Exclusion policy:

No exclusion schemes apart from excluding on each individual site

 

Addiction help:

There is no free help for gambling addicts in Ukraine. However, there is free psychological support in different cities:

 

Crisis lines:

 

 

Korea Center on Gambling Problems(KCGP) provides information, support and counselling for the prevention and treatment of problem gambling.

KCGP operates the National Gambling Helpline(nation-wide number 1336) and regional centers, provides treatments for problem gamblers and their families in collaboration with local counselling agencies and hospitals.

https://www.kcgp.or.kr/eng/main.do

https://www.kcgp.or.kr/pcMain.do

 

Gordon Moody Residential Services

Gordon Moody are the UK’s leading charity dedicated to providing support and treatment for gambling addiction with over 51 years’ experience. We help people reclaim and rebuild their lives through recovery in a safe, supported environment. Gordon Moody Telephone and Text Lines are available 10:00 > 22:00 7 days a week 01384 241292 Option 1

GamCare – National Problem Gambling Helpline and Counselling

The National Gambling Helpline which is operated by GamCare, offers confidential advice, support, and information on problem gambling. You can speak with an adviser for free 24 hours a day, 365 days a year over the phone or Live Chat. 0808 8020 133

The Six To Ten project to help affected others

The Six to Ten project is the first service of its kind that will offer direct support to those specifically affected by a loved one’s gambling. This pilot project will support clients in the South West of England, the North West of England, and across Wales.

Step Change – Debt Charity UK

Gambling problems often make debt problems worse, and vice versa. Borrowing more money to pay for gambling can make your debts increase, while struggling to keep on top of your increasing debts can be a trigger for more gambling.

 

Gambling Support 

The National Council on Problem Gambling operates the National Problem Gambling Helpline Network. The network is a single national access point to local resources for those seeking help for a gambling problem. The network consists of 28 contact centers that provide resources and referrals for all 50 states, Canada, and the US Virgin Islands. Help is available 24/7 and is 100% confidential.

State by State Helplines 

The National Council on Problem Gambling has developed this list as a starting point for those seeking help or information about gambling problems. Problem gambling is a rare but chronic mental disorder and is treatable. But without help, a gambling problem may get worse. The information compiled below by NCPG is intended to be a starting point for individuals to learn more about problem gambling — it is not a complete list of information or services. We encourage you to ask questions, gather information and conduct research on the type of help that is most appropriate for your situation.

Dealing With Debt

Information on debt within the USA