Draga Keribel,
Žao mi je zbog kašnjenja. Vratio sam se sa vestima.
Nakon što smo dobili dodatne detalje od kazina i interno razgovarali o ovom pitanju sa timom, u suštini smo se jednoglasno složili da dobitak nije trebalo da bude konfiskovan, i ja sam ponovo kontaktirao predstavnika kazina sa našom preporukom da isplatimo vaš sporni dobitak.
Iako kazino ne primenjuje svoja pravila/ograničene igre ispravno i pošteno, kao što sam mogao da vidim, akumulirali ste neke dobitke u ograničenoj igri, međutim, nisu značajni u poređenju sa celim spornim iznosom. Zbog toga, pošto je igra iz nekog razloga ograničena za bonuse, a mogla je i vama dati nepravednu prednost, usudio sam se da ponudim kazinu da od spornog iznosa (približno 350 GBP) odbije dobitke ostvarene u ograničenoj igri. što mislim da bi to bio znak poštenja na vašoj strani. Tako da trenutno čekam odgovor.
Iz nekog razloga, kazino ne odgovara u temi. Međutim, da bih pratio vreme obrade, resetujem tajmer za kazino i obavestiću vas o ažuriranju i konačnoj odluci kazina kada je dobijem.
Hvala vam puno na strpljenju.
Dear Kerrybelle,
I am sorry for the delay. I am back with news.
After receiving additional details from the casino and discussing the matter internally with the team, we basically unanimously agreed that the winnings should not have been confiscated, and I contacted the casino representative back with our recommendation to pay out your disputed winnings.
Although the casino does not enforce its rules/restricted games correctly and fairly, as I could see, you accumulated some winnings in the restricted game, however, not significant compared to the whole disputed amount. Therefore, since the game is restricted for bonuses for some reason, and it could have given you also an unfair advantage, I dared to offer the casino to deduct the winnings made in the restricted game from the disputed amount (approx. 350 GBP), which I think it would be a sign of fairness on your side. So I am currently waiting for a response.
For some reason, the casino does not reply in the thread. However, to keep track of the processing time, I am resetting the timer for the casino, and I will inform you about an update and the casino's final decision when I have it.
Thank you very much for your patience.
Izmenjeno od strane Casino Guru administratora
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