Hi,
on the 31/12/2016 I made a payout request for €2000,00 at Supernova casino.On 10/01/2017 I received €1000,00 via neteller and the remaining €1000,00 were credited back to my casino account (they told me due to my VIP level I can´t make more !!!!). So I made a new request for the remaining €1000,00 and got on the 30/01/2017 €150,00 and the remaining €850,00 were credited back to my casino account as well !!! So I made a new request for these €850,00 and after more than one week I asked Emma Edison from the finance departement when I will get fully paid.
Today I got following answers from Emma:
Dear Thomas,
Please be informed that your withdrawal request was cancelled, as
according to our Terms and Conditions if a player’s account remains
inactive (i.e. no bets placed etc) for a period of more than 30 days, we
are entitled to deny any pending withdrawal in place.
Best Regards,
Emma Edison
Finance Department
Supernova Casino
and after that mail:
Dear Thomas,
As per our previous email, your withdrawal request was cancelled, since
if a player’s account remains inactive (i.e. no bets placed etc) for a
period of more than 30 days, we are entitled to deny any pending
withdrawal in place.
Please also note that according to our Terms and Conditions,
documentation sent for account verification needs to be renewed
regularly. We would like to inform you that your account will be
temporarily suspended until all necessary up to date documentation is
received by us.
Thank you for your understanding and cooperation.
Best Regards,
Emma Edison
Finance Department
Supernova Casino
So in my eyes that Casino should be blacklisted at your forum - I think I will never get paid fully.
cheers
Thomas
schnuggi
schnuggi@aon.at
Zdravo,
dana 31.12.2016. podneo sam zahtev za isplatu €2000,00 u Supernova kazinu. Dana 10.01.2017. dobio sam €1000,00 preko neteller-a, a preostalih 1000,00 € je vraćeno na moj kazino račun ( rekli su mi da zbog mog VIP nivoa ne mogu da zaradim više !!!!). Tako sam napravio novi zahtev za preostalih 1000,00 € i dobio sam 30.01.2017. 150,00 €, a preostalih 850,00 € je takođe vraćeno na moj kazino račun !!! Zato sam postavio novi zahtev za ovih 850,00 evra i posle više od nedelju dana pitao sam Emu Edison iz odeljenja finansija kada ću dobiti punu platu.
Danas sam dobio sledeće odgovore od Eme:
dragi Tomas,
Obaveštavamo vas da je vaš zahtev za povlačenje otkazan, kao
prema našim Uslovima i odredbama ako nalog igrača ostane
neaktivan (tj. nema postavljenih opklada itd.) u periodu dužem od 30 dana, mi
imaju pravo da uskrate bilo kakvo povlačenje na čekanju.
Srdačan pozdrav,
Emma Edison
Odsek finansija
Supernova kazino
a posle te pošte:
dragi Tomas,
Prema našem prethodnom imejlu, vaš zahtev za povlačenje je otkazan, od
ako igračev nalog ostane neaktivan (tj. nema opklada itd.) za a
u periodu dužem od 30 dana, imamo pravo da odbijemo sve nerešene
povlačenje na mestu.
Takođe imajte na umu da prema našim uslovima i odredbama,
potrebno je obnoviti dokumentaciju poslatu na verifikaciju naloga
redovno. Želimo da vas obavestimo da će vaš nalog biti
privremeno obustavljen dok se ne ažurira sva potrebna dokumentacija
primljeno od nas.
Hvala vam na razumevanju i saradnji.
Srdačan pozdrav,
Emma Edison
Odsek finansija
Supernova kazino
Dakle, u mojim očima bi Kazino trebalo da bude na crnoj listi na vašem forumu - mislim da nikada neću biti plaćen u potpunosti.
Živeli
Tomas
schnuggi
schnuggi@aon.at