Dear sablo99,
We are reaching out to inform you about the status of your recent attempts to verify your account through our KYC (Know Your Customer) process. Unfortunately, both of your verification attempts were unsuccessful. We informed you 2 times for KYC ( 28-5-24 and 31-05-2024 ) but for can withdrawal the free money from free promotion need to kyc completed in next 24 hours which is unsuccessful.
As a result, we regret to inform you that you will not be able to withdraw the amount obtained from the free spins promotion at this time. Please note that this restriction applies only to winnings from the promotion and not to any deposits or other funds you may have in your account.
Thank you for your understanding and cooperation.
Best regards,
Support Team
Dragi sablo99,
Obraćamo vam se da vas obavestimo o statusu vaših nedavnih pokušaja da verifikujete svoj nalog putem našeg KIC procesa (Knov Iour Customer). Nažalost, oba pokušaja verifikacije su bila neuspešna. Obavestili smo vas 2 puta za KIC (28-5-24 i 31-05-2024), ali za povlačenje besplatnog novca od besplatne promocije potrebno je da se kic završi u naredna 24 sata što je neuspešno.
Kao rezultat toga, sa žaljenjem vas obaveštavamo da u ovom trenutku nećete moći da povučete iznos dobijen od promocije besplatnih okretaja. Imajte na umu da se ovo ograničenje odnosi samo na dobitke iz promocije, a ne na bilo koje depozite ili druga sredstva koja možda imate na svom nalogu.
Hvala vam na razumevanju i saradnji.
Srdačan pozdrav,
Tim za podršku