CLOSED [Due to Casino Unresponsiveness]: Problem with the casino Nitrowinner

Good afternoon, dear administration of the LCB.org forum I have a problem with the casino nitrowinner. They haven't withdrawn my winnings for two weeks They don't answer all my letters my account is fully verified also the chat doesn't respond to my messages,I understand that this casino is not on your forum but maybe they will answer you,perhaps this casino is a scam and therefore players from your forum after reading this complaint will not make deposits in this casino

Hello sablo99,

Please note that we don't have this brand listed, but we will try to reach out to them.

We'll update you on this thread as soon as we hear back. 

Dear sablo99,

We are reaching out to inform you about the status of your recent attempts to verify your account through our KYC (Know Your Customer) process. Unfortunately, both of your verification attempts were unsuccessful. We informed you 2 times for KYC ( 28-5-24 and 31-05-2024 ) but for can withdrawal the free money from free promotion need to kyc completed in next 24 hours which is unsuccessful.

As a result, we regret to inform you that you will not be able to withdraw the amount obtained from the free spins promotion at this time. Please note that this restriction applies only to winnings from the promotion and not to any deposits or other funds you may have in your account.

Thank you for your understanding and cooperation.

Best regards,

Support Team

what kind of a scam is this for players?Why was the verification letter not accompanied by a time frame for verification?Dear forum administration, please intervene.When I was chatting with the operator, why didn't he write that I needed to go through verification within 24 hours?I do not agree with this decision and demand payment of the legal winnings

Also please note that the letter does not indicate the timeframe for verification,and also, dear representative, I have a shift work and if I wanted to, I would not be able to pass verification on 05/31/2024 because I was at work

I read their rules and took screenshots just in case the casino changes the rule,their rules do not state that the client is required to undergo verification within 24 hours

Hello sablo99,

We've contacted the casino representative and referred to your latest posts. As soon as we hear back we'll update you on this thread. 

Hello sablo99,

We wanted to update you that we haven't heard back from the Casino thus far, we're going to send them a reminder in hopes that someone will respond. We'll keep you updated on this thread. 

Hello sablo99,

We just sent another reminder for your complaint, if anyone responds we're going to update you on this thread.

Hello sablo99,

Since the casino rep stopped responding to us, we would need to close the complaint due to the casino's unresponsiveness.

If they respond at any time, we will reopen the thread.

Thanks for your understanding.