So now it's been over 24 hours since it was stated that the head of finance has been informed of this and you guys still have yet to give me any information on my withdrawal/wire transfer whatsoever. I have done thousands of business and personal wire transfers, both international and domestic and I am sure that anyone else that has done a wire transfer in their life would agree that 24hrs+ (Not even considering the several weeks prior that I have been waiting) is more than enough ample time to find proof and trace a wire transfer.
Am I the only one that finds this absolutely ludicrous that after 1 month:
- I still have not received my withdrawal and the ONLY response I ever get from them is that the wire transfer is being traced and that the only way I will get my payment sent will be after they trace the transfer, cancel the transfer & then resend it. Basically even after 4 weeks, the first process of my withdrawal has not even been started. My payment has just completely been put on hold and still no where close to being received.
- Why does the intial transfer that they claimed to have sent, need to be canceled and resent?? That is completely illogical. If it was in fact sent then why would you have to cancel it? Obviously it would be much faster to just wait for the payment to come thru rather than take 2 steps backwards and then resend.
- Primaplay refuses to provide any proof of wire transfer that they claim to have sent. If no proof can be provided then it should be treated as if it was not sent. They should not be allowed to withhold payment and make claims that it was already sent without proof. That is how the world works and I don't see why they should be the exception.
- Primaplay still has not even been able to trace the withdrawal (when they claim that they have sent it). Everyone gets some form of confirmation after any financial transaction ALWAYS and that is how transfers are traced. I have even offered my help to trace the transfer myself since they seemed to be sleeping on the job and also because a CS rep made claims that my bank is also somehow responsible (which makes no sense since my bank never received the transfer) but of course my many requests for this has been completely ignored. Without proof of the transfer or the ability find/trace the transfer that they supposedly sent, even after a month has passed, I think it is only logical and fair that it is considered that no transfer was sent and I am sent the wire trasnfer now. Am I supposed to just believe that it was actually sent when there is absolutely no proof?! If that is the case then your clients should also be able to make any claims they want without providing any proof. Myself, or any other client can make claims such as, "I deposited X amount of $ into my account and was never credited" and we should be able to be credited funds without providing any proof, just as you guys are doing with my withdrawal.
- Primaplay refuses to "resend" the transfer and think they are justified in doing so. Think about it, they can forever use this excuse and to any one of their clients, that they "sent the payment", without providing proof and that they cannot "resend" payment until the initial payment is canceled and then blame their processor for not being able to trace it. That is the perfectly looped excuse to never pay.
- Primaplay shifts the blame to their payment processor stating the processors "ability to communicate can be on the slow side" which I find is a poor excuse. How can they think that this is acceptable and not be more proactive in resolving this after all this time? Seeing how totally lax and accustomed they seem about basically withholding payment that their client is rightfully owed for a month now and how slow & unresponsive they are, this must be something that happens all the time. If so, Primaplay should have changed processors long ago, they are not new enough that they couldn't have made the necessary changes.
I play on dozens of online casinos all the time and I have NEVER had such a hard time with getting paid my withdrawals and I most certainly had not ever waited this long to get paid either. I have been extremely patient about all this and I feel my patience is totally being taken for granted. At this point, unless proof of the wire transfer can be provided, it is only fair that I am sent my winnings now along with proof.
Dakle, sada je prošlo više od 24 sata od kada je navedeno da je šef finansija obavešten o ovome, a vi momci još uvek morate da mi date bilo kakvu informaciju o mom povlačenju/bankovnom transferu. Obavio sam hiljade poslovnih i ličnih bankovnih transfera, kako međunarodnih tako i domaćih i siguran sam da bi se bilo ko drugi koji je u životu obavio bankovni transfer složio da je 24 sata+ (čak ni ne uzimajući u obzir nekoliko nedelja pre koje sam čekao) više nego dovoljno vremena za pronalaženje dokaza i praćenje bankovnog transfera.
Da li sam ja jedini kome je ovo apsolutno smešno da posle mesec dana:
- Još uvek nisam primio svoje povlačenje i JEDIN odgovor koji sam ikada dobio od njih je da se bankovni transfer prati i da će jedini način na koji ću dobiti poslanu uplatu biti nakon što uđu u trag transferu, otkažu transfer i zatim ponovo pošalju to. U suštini, ni posle 4 nedelje, prvi proces mog povlačenja nije ni započeo. Moja uplata je upravo u potpunosti stavljena na čekanje i još uvek nije ni blizu da bude primljena.
- Zašto prvobitni transfer za koji su tvrdili da su ga poslali, treba poništiti i zameriti?? To je potpuno nelogično. Ako je zaista poslato, zašto biste onda morali da ga otkažete? Očigledno bi bilo mnogo brže da samo sačekate da uplata dođe, a ne da napravite 2 koraka unazad i zatim ponovo pošaljete.
- Primaplai odbija da pruži bilo kakav dokaz o bankovnom transferu za koji tvrde da su ga poslali. Ako se ne može pružiti dokaz, onda ga treba tretirati kao da nije poslat. Ne treba im dozvoliti da zadrže plaćanje i tvrde da je već poslato bez dokaza. Tako svet funkcioniše i ne vidim zašto bi oni bili izuzetak.
- Primaplai još uvek nije uspeo ni da uđe u trag povlačenju (za koga tvrde da su ga poslali). Svako dobija neki oblik potvrde nakon bilo koje finansijske transakcije UVEK i na taj način se prate transferi. Čak sam i sam ponudio svoju pomoć da uđem u trag transferu pošto je izgledalo da spavaju na poslu, a takođe i zato što je predstavnik CS tvrdio da je i moja banka na neki način odgovorna (što nema smisla pošto moja banka nikada nije primila transfer), ali naravno, moji brojni zahtevi za ovo su potpuno ignorisani. Bez dokaza o transferu ili mogućnosti pronalaženja/praćenja transfera koji su navodno poslali, čak i nakon što je prošao mesec dana, mislim da je logično i pošteno da se smatra da nikakav transfer nije poslat i sada mi se šalje elektronski transfer . Treba li samo da verujem da je to zaista poslato kada nema apsolutno nikakvih dokaza?! Ako je to slučaj, vaši klijenti bi takođe trebali biti u mogućnosti da podnesu bilo koje tvrdnje koje žele bez pružanja ikakvih dokaza. Ja, ili bilo koji drugi klijent mogu da tvrdim kao što su: „Deponovao sam Ks iznos od $ na svoj račun i nikada nisam bio kreditiran“ i trebalo bi da možemo da dobijemo sredstva bez pružanja bilo kakvog dokaza, baš kao što vi radite sa mojim povlačenjem .
– Primaplej odbija da „ponovo pošalje” transfer i smatra da je to opravdano. Razmislite o tome, oni mogu zauvek da koriste ovaj izgovor i svakom svom klijentu, da su „poslali uplatu“, bez davanja dokaza i da ne mogu da „ponovo pošalju“ uplatu dok se početna uplata ne poništi, a zatim da okrive svog procesora što nije moći da mu uđe u trag. To je savršeno zapetljani izgovor da nikada ne platite.
– Primaplai prebacuje krivicu na svoj procesor plaćanja navodeći da procesori „sposobnost komunikacije može biti spora“ što smatram lošim izgovorom. Kako mogu da misle da je to prihvatljivo i da ne budu proaktivniji u rešavanju ovoga posle toliko vremena? S obzirom na to koliko su potpuno opušteni i navikli da u osnovi zadržavaju plaćanje koje njihov klijent s pravom duguje već mesec dana i koliko su spori i neodgovarajući, ovo mora da je nešto što se stalno dešava. Ako jeste, Primaplai je odavno trebalo da promeni procesore, oni nisu dovoljno novi da ne bi mogli da izvrše potrebne promene.
Stalno igram na desetinama onlajn kazina i NIKAD mi nije bilo tako teško da budem isplaćena za isplate, a sigurno nikada nisam čekao ovoliko da budem isplaćen. Bio sam izuzetno strpljiv oko svega ovoga i osećam da se moje strpljenje potpuno podrazumeva. U ovom trenutku, osim ako se ne može obezbediti dokaz o bankovnom transferu, pošteno je da mi se sada pošalje moj dobitak zajedno sa dokazom.