hello LCB
My name is Tarcilia, my username in liberty slots is ( HA****A) and I'm here to talk about what this liberty slots casino did to me., I was manipulated and deceived cowardly by the support team
about 20 days ago I sent my documents to verify my account after winning a small amount in money, after 5 days I received a response saying that my account was verified and my documents were approved, I was invited to initiate a cashier withdrawal, it was at that moment that a long journey of problems began..
When I tried to request a withdrawal, the cashier started showing an ERROR and this error did not allow me to make a payment request in no time, .. I contacted support and they made me spend the whole week cleaning cookies,changing browser and changing devices however the problem persisted..
After a long time they said that the cashier was having this problem because I needed to take a selfie holding my document and that after doing this the ERROR would disappear,
I took a selfie and sent it by email after 5 days I received an email saying that everything was approved and that I could make a withdrawal request again, however the problem was still there,
I contacted again and they made me spend two more days clearing my browser history and changing devices
After much insistence, sending emails and videos of the problem, I received a response from the casino saying that I needed to deposit again and by doing so the ERROR would disappear, I made a new deposit and played a little more, managing to increase my balance. however, when trying to request a withdrawal the problem was still there.
at that point I had already lost my patience..
I contacted casino support again they said that my problem would be sent to the technical department to try to correct the error, finally after 3 days I received an email saying that the problem had been resolved and I was invited to try a withdrawal again, fortunately withdrawal request worked and I would have to wait 48 hours for it to be processed..
After 48 hours, when I thought I would receive my money, I received another email asking why my current location was different from the one registered in my profile, I had to respond to this email explaining that I work traveling between Barcelona and Madrid.
After 3 days I received an email response asking me to send one a valid passport, however I can't send it because I don't have this document, I haven't had a passport for 8 years..
At that moment my patience ran out, I asked to close my account and decided to break any relationship with this casino, I gave up receiving my winnings and just asked to return my deposits,
to aggravate even more my angre they said that the refund would take 48 hours to be reviewed and 8 days to be processed, I feel really bad for letting myself be manipulated by these people,
I ask the LCB team to contact them so they can publicly apologize for treating me like an idiot
thanks
zdravo LCB
Moje ime je Tarcilia, moje korisničko ime u liberti slotovima je (HA****A) i ovde sam da pričam o tome šta mi je ovo liberti slots casino uradilo., kukavički sam izmanipulisan i prevaren od strane tima za podršku
pre oko 20 dana sam poslao svoja dokumenta da verifikujem svoj račun nakon što sam osvojio mali iznos u novcu, nakon 5 dana dobio sam odgovor da je moj nalog verifikovan i moja dokumenta su odobrena, pozvan sam da pokrenem podizanje blagajne, bilo je u tom trenutku je počelo dugo putovanje problema..
Kada sam pokušao da zatražim povlačenje, blagajnik je počeo da pokazuje GREŠKU i ova greška mi nije dozvolila da začas uputim zahtev za plaćanje, .. Kontaktirao sam podršku i oni su me naterali da čitavu nedelju čistim kolačiće, menjam pretraživač i menjam uređaja, međutim, problem je i dalje prisutan..
Posle dužeg vremena su rekli da blagajnica ima ovaj problem jer moram da napravim selfi držeći dokument i da će nakon toga GREŠKA nestati,
Napravio sam selfi i poslao ga e-poštom nakon 5 dana dobio sam e-poštu da je sve odobreno i da mogu ponovo da podnesem zahtev za povlačenje, međutim problem je i dalje bio prisutan,
Ponovo sam kontaktirao i naterali su me da provedem još dva dana čisteći istoriju pregledača i menjajući uređaje
Nakon dugog insistiranja, slanja e-pošte i video snimaka o problemu, dobio sam odgovor iz kazina da moram ponovo da uplatim i na taj način će GREŠKA nestati, napravio sam novi depozit i igrao još malo, uspevajući da povećam svoj balans. međutim, prilikom pokušaja da se zatraži povlačenje, problem je i dalje bio prisutan.
u tom trenutku sam već izgubio strpljenje..
Ponovo sam kontaktirao kazino podršku, rekli su mi da će moj problem biti poslat tehničkom odeljenju da pokuša da ispravi grešku, konačno sam nakon 3 dana dobio e-poruku u kojoj je pisalo da je problem rešen i pozvan sam da ponovo pokušam da povučem, na sreću Zahtev za povlačenje je uspeo i morao bih da čekam 48 sati da se obradi..
Nakon 48 sati, kada sam mislio da ću dobiti novac, dobio sam još jedan e-mail sa pitanjem zašto se moja trenutna lokacija razlikuje od one registrovane na mom profilu, morao sam da odgovorim na ovu e-poštu objašnjavajući da radim putujući između Barselone i Madrida.
Posle 3 dana dobio sam mejl odgovor u kome se traži da pošaljem jedan važeći pasoš, ali ne mogu da ga pošaljem jer nemam ovaj dokument, nemam pasoš 8 godina.
U tom trenutku mi je ponestalo strpljenja, tražio sam da zatvorim svoj račun i odlučio da raskinem bilo kakvu vezu sa ovim kazinom, odustao sam od primanja svojih dobitaka i samo sam tražio da vratim svoje depozite,
da još više pogoršaju moju ljutnju, rekli su da će povraćaj novca trebati 48 sati da se pregleda i 8 dana da se obradi, osećam se zaista loše što sam dozvolio da me ovi ljudi manipulišu,
Molim LCB tim da ih kontaktira kako bi se javno izvinili što me tretiraju kao idiota
Hvala