Liberty Slots, Lincoln Casino, PlayCroco Support and Complaints Thread

Hello James Brassfield,

As we received no feedback from your side, we would need to close this complaint due to the submitter inactivity.

hello LCB

My name is Tarcilia, my username in liberty slots is ( HA****A) and I'm here to talk about what this liberty slots casino did to me., I was manipulated and deceived cowardly by the support team

about 20 days ago I sent my documents to verify my account  after winning a small amount in money, after 5 days I received a response saying that my account was verified and my documents were approved, I was invited to initiate a cashier withdrawal, it was at that moment that a long journey of problems began..

When I tried to request a withdrawal, the cashier started showing an ERROR and this error did not allow me to make a payment request in no time, .. I contacted support and they made me spend the whole week cleaning cookies,changing browser and changing devices however the problem persisted..

After a long time they said that the cashier was having this problem because I needed to take a selfie holding my document and that after doing this the ERROR would disappear, 

I took a selfie and sent it by email after 5 days I received an email saying that everything was  approved   and that I could make a withdrawal request again, however the problem was still there,
I contacted again and they made me spend two more days clearing my browser history and changing devices

After much insistence, sending emails and videos of the problem, I received a response from the casino saying that I needed to deposit again and by doing so the ERROR would disappear, I made a new deposit and played a little more, managing to increase my balance. however, when trying to request a withdrawal the problem was still there.

  at that point I had already lost my patience..

I contacted casino support again they said that my problem would be sent to the technical department to try to correct the error, finally after 3 days I received an email saying that the problem had been resolved and I was invited to try a withdrawal again, fortunately withdrawal request worked and I would have to wait 48 hours for it to be processed..

After 48 hours, when I thought I would receive my money, I received another email asking why my current location was different from the one registered in my profile, I had to respond to this email explaining that I work traveling between Barcelona and Madrid.

After 3 days I received an email response asking me to send one a valid passport, however I can't send it because I don't have this document, I haven't had a passport for 8 years..

At that moment my patience ran out, I asked to close my account and decided to break any relationship with this casino, I gave up receiving my winnings and just asked to return my deposits,

to aggravate even more my angre they said that the refund would take 48 hours to be reviewed and 8 days to be processed, I feel really bad for letting myself be manipulated by these people,

I ask the LCB team to contact them so they can publicly apologize for treating me like an idiot

thanks

Hello tarci.larri, 

Welcome to LCB. 

Sorry to hear that you are facing this kind of issue.

Our complaint managers and casino representatives are currently attending the IGB conference in Amsterdam. Thank you for providing us with your username. We will address all complaints promptly after the conference concludes.

Thank you for your patience.

they are refusing to refund my $25 and before closing my account I had a balance of $200

They claim that I bet the $25 , in fact they forced me to bet the $25 because if I didn't bet the full amount deposit I wouldn't be able to withdraw, that's what they told me. in relation to my deposit of $25 I also doubled the value of it in bets.. I didn't lose..

Hello tarci.larri,

We have contacted the casino rep and inquired about your case.

As soon as we have any update we'll inform you. 

hello

I'm going to advance my answer because I know what they're going to say.

I asked to close my account and the attendant asked for my bitcoin address saying that I would be refunded within 48 hours, that was another lie

They will probably say that I played with my deposit and therefore I am not entitled to a refund... however I was the victim of a lie and based on that lie I trusted them and lost my money.. a malicious scam

an attendant tricked me by saying that the cashier was blocked because it was necessary to make a deposit and bet the full amount to unlock it. As I'm a huge idiot, I trusted his word and ended up being the victim of a scam

Dear tarci.larri,

Let's wait for their response and see. Hopefully, we'll hear from them soon.

Thank you

Dear tarci.larri,

We still haven't heard from the rep. Once we receive any feedback, we will inform you here on the thread. Please be patient.

Hello tarci.larri,

We got a response from the rep stating that the member has multiple accounts under different names and ID's and that it was a mistake that her documents were approved in the first place. There is a lot of proof that this is a fraudulent customer.

Therefore, there's nothing to be done further and we consider this complaint RESOLVED.