BonusBlitz Casino podrška i tema za žalbe

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  • Šta se dešava sa radnjom? Pokušavam da otkupim čip već više od nedelju dana i nisam uspeo. takođe je pokušao da vam pošalje poruku, ali takođe nije mogao da pošalje poruku

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  • Dobrodošli u RollBlock - onlajn kripto kazino u kojem se izuzetno igranje sreće sa jedinstvenom korisničkom podrškom. Sa širokim spektrom igara, od igara na stolu do najnovijih slotova, naš...

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  • Kako da počnemo nakon prva 2 koraka. Ne razumem baš da se moja žalba odnosi na prvi čisti depozit gde dobijam, ali ne i isplatu. kazino LUCKIOVLCLUB.COM

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Molimo vas ili Registrujte se Objavite komentar.

  • Original engleski Prevod srpski

    I recently won $50 from bonus blitz free 75 spins. I tried to withdraw the $50 and it declined and said something about a deposit required. I had about $18 in LTC in my crypto portfolio so I decided to deposit it to bonus blitz hoping that would release my $50. Shocker, the $18 transaction is complete and no money is showing in my account on bonus blitz almost an hour later. I emailed support and their response was to attempt a withdraw so they could tell me my play requirements, even though not even 24 hours ago I did attempt 2 withdraws, so clearly they either don't care or didn't even bother checking. 

    Nedavno sam osvojio 50 dolara od bonus blitz besplatnih 75 okretaja. Pokušao sam da podignem 50 dolara i odbio je i rekao je nešto o potrebnom depozitu. Imao sam oko 18 dolara u LTC-u u svom kripto portfelju pa sam odlučio da ga deponujem na bonus blitz nadajući se da će to osloboditi mojih 50 dolara. Šokirano, transakcija od 18 dolara je završena i novac se ne prikazuje na mom računu na bonus blitz-u skoro sat vremena kasnije. Poslao sam e-poštu podršci i njihov odgovor je bio da pokušaju da se povuku kako bi mogli da mi kažu moje zahteve za igranje, iako sam čak ni pre 24 sata pokušao 2 povlačenja, tako da je očigledno da ih ili nije briga ili se nisu ni trudili da provere.

  • Original engleski Prevod srpski

    Hello watty2193,

    We are sorry to hear that you are having this kind of issue.

    Do you have any proof that you made a deposit?

    Zdravo vatti2193,

    Žao nam je što imate ovakav problem.

    Imate li neki dokaz da ste uplatili depozit?

  • Original engleski Prevod srpski

    Yes, the picture I just attached to my original post. 

    Da, slika koju sam upravo priložio svom originalnom postu.

  • Original engleski Prevod srpski

    If you are familiar with crypto, you look up the address I sent my money too see that it is a wallet associated with bonus blitz 

    Ako ste upoznati sa kriptovalutom, potražite adresu na kojoj sam poslao i novac i vidite da je to novčanik povezan sa bonus blitz-om

  • Original engleski Prevod srpski

    Hello watty2193,

    Thanks for the update.

    Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

    Thanks!

    Zdravo vatti2193 ,

    Hvala za ažuriranje.

    Možete li nam poslati svoje korisničko ime/id kazina putem privatne poruke kako bismo mogli da kontaktiramo predstavnika kazina i raspitamo se o vašem slučaju?

    Hvala!

  • Original engleski Prevod srpski

    Hello watty2193,

    Can you please send us your casino username/id via private message?

    Zdravo vatti2193 ,

    Možete li nam poslati svoje korisničko ime/id kazina putem privatne poruke ?

  • Original engleski Prevod srpski

    Hello watty2193,

    We will close this complaint due to the inactivity of the submitter.

    Zdravo vatti2193 ,

    Zatvaramo ovu žalbu zbog neaktivnosti podnosioca.

  • Original engleski Prevod srpski

    Where can i find the account verification Form? I have sent my ID and selfie already but have gotten no email update and I can't get a real person in the live chat just a chat bot that is of no help.

    I'm trying to cash out here and the longer the money stays in the casino account the more I keep dipping into to play more. 

    *This is for bonus blitz casino

    Gde mogu da pronađem obrazac za verifikaciju naloga? Već sam poslao svoju ličnu kartu i selfi, ali nisam dobio ažuriranje e-pošte i ne mogu da dobijem pravu osobu u ćaskanju uživo, samo bot za ćaskanje koji nije od pomoći.

    Pokušavam da unovčim ovde i što duže novac ostaje na kazino računu, sve više ulazim u igru da bih više igrao.

    *Ovo je za bonus blitz kazino

  • Original engleski Prevod srpski

    Hello Mattgibson,

    First of all, welcome to LCB! Glad to have you here. smiley

    Please take a full LCB review of this casino here.

    Regarding your question:
     

    KYC Documents

    • ID card, passport, driver's license
    • Proof of address
    • Proof of payment method ownership
    • Proof of deposit
    • Time for document verification: 0 - 5 days
    Documents may be submitted:
    • Via email to support(at)bonusblitz.com

    Regards,

    Zdravo Mattgibson ,

    Pre svega, dobrodošli u LCB! Drago mi je što ste ovde. smiley

    Molimo pogledajte kompletan LCB pregled ovog kazina ovde .

    U vezi sa vašim pitanjem:

    KIC dokumenti

    • Lična karta, pasoš, vozačka dozvola
    • Dokaz o adresi
    • Dokaz o vlasništvu nad načinom plaćanja
    • Dokaz o depozitu
    • Vreme za overu dokumenta: 0 - 5 dana
    Dokumenti se mogu dostaviti:
    • Putem e-pošte na support(at)bonusblitz.com

    Pozdravi,

  • Original engleski Prevod srpski

    An incredibly bad experience. I deposited, I took a bonus of 500 plus 500 spins. I have fulfilled the conditions for spinning, I have written to support asking if I can withdraw money. And he said no, that I have to keep playing because the bonus is deducted from my winnings. He gave me bad advice and I lost everything. His guilt was also admitted by his other support colleagues. Despite the fact that six out of eight operators disconnected without giving a reason when I tried to resolve the situation. I haven't encountered such disgusting behavior for a long time. As compensation, they offered me a ten-dollar free chip with a maximum withdrawal of $50 and 30x wagering. What can I do? 

    Neverovatno loše iskustvo. Deponovao sam, uzeo sam bonus od 500 plus 500 okretaja. Ispunio sam uslove za spinovanje, pisao sam u podršku sa pitanjem da li mogu da podignem novac. I rekao je ne, da moram da nastavim da igram jer se bonus odbija od mog dobitka. Dao mi je loš savet i izgubio sam sve. Njegovu krivicu su priznale i druge njegove kolege iz podrške. Uprkos činjenici da je šest od osam operatera prekinulo vezu bez navođenja razloga kada sam pokušao da rešim situaciju. Odavno se nisam susreo sa takvim odvratnim ponašanjem. Kao kompenzaciju, ponudili su mi besplatni čip od deset dolara sa maksimalnim povlačenjem od 50 dolara i ulaganjem od 30k. Šta mogu da uradim?

  • Original engleski Prevod srpski

    Hello Eva Kalinová,

    First of all, welcome to LCB! Glad to have you here. smiley

    Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case, so we can update you with more information?

    Thanks!

    Zdravo Eva Kalinova ,

    Pre svega, dobrodošli u LCB! Drago mi je što ste ovde. smiley

    Možete li nam poslati svoje korisničko ime/id kazina putem privatne poruke kako bismo mogli da kontaktiramo predstavnika kazina i raspitamo se o vašem slučaju, kako bismo vas obavestili o više informacija?

    Hvala!

  • Original engleski Prevod srpski

    Hello Eva Kalinová,

    Can you please send us your casino username/id via private message?

    Regards,

    Zdravo Eva Kalinova ,

    Možete li nam poslati svoje korisničko ime/id kazina putem privatne poruke ?

    Pozdravi,

  • Original engleski Prevod srpski

    Hello Eva Kalinová,

    We will close this complaint due to the inactivity of the submitter.

    Zdravo Eva Kalinova ,

    Zatvaramo ovu žalbu zbog neaktivnosti podnosioca.

  • Original engleski Prevod srpski

    Well... ain't that something. Signed up (a while ago) with a welcome offer. Wasn't the greatest experience. Didn't go back. Then I got an email a couple weeks ago for a $111 or so free chip. Completed the wagering requirements (kinda surprisingly). Knew I was going to need to complete the KYC. So I set some money aside to put into my crypto wallet (been empty for a little while, personal choice). Take my selfies and everything they wanted (on Feb 23). Submitted via the casino website AND via email just to be on the safe side. Get an email early early this morning saying everything was accepted, verification complete, and I could proceed to "contact our Customer Service and the Payments Team to continue with the withdrawal procedure." (Direct quote from the email btw).

    And then this happened (see attached photo). I mean really? Deleted my account to avoid paying out $50? That's low. Low and petty. That's like ending a friendship because your friend wouldn't give you a cigarette when you asked for one. It just doesn't make sense to me. 

    edit to add: I mean... I've misunderstood things before. We all have. But this one is kinda hard to take any other way than "hey you took 2 free promotions in a row. We don't wanna pay you so we're gonna delete your account. Also please ignore the other T&C that state the exception is if it comes from the casino themselves, then you can absolutely have 2 free promos in a row. But ignore that part since we don't wanna pay you. There's the door." 

    And I apologize now if I actually am interpreting this incorrectly. Just got me flustered is all. 

    Pa... zar to nije nešto. Prijavio se (pre nekog vremena) sa ponudom dobrodošlice. Nije bilo najveće iskustvo. Nisam se vratio. Onda sam dobio e-mail pre nekoliko nedelja za besplatni čip od 111 dolara. Ispunjeni uslovi za klađenje (malo iznenađujuće). Znao sam da ću morati da završim KIC. Zato sam odvojio nešto novca da stavim u svoj kripto novčanik (bio je prazan neko vreme, lični izbor). Uzmite moje selfije i sve što su želeli (23. februara). Poslano preko veb stranice kazina I putem e-pošte samo da budemo sigurni. Dobijte e-poruku rano jutros u kojoj se kaže da je sve prihvaćeno, verifikacija je završena i da mogu da nastavim da „kontaktiram našu korisničku podršku i tim za plaćanja da nastavim sa postupkom povlačenja“. (Direktan citat iz imejla btv).

    A onda se ovo dogodilo (pogledajte priloženu fotografiju). Mislim stvarno? Izbrisali ste moj nalog da ne biste platili 50 USD? To je nisko. Nisko i sitno. To je kao da prekinete prijateljstvo jer vam prijatelj nije dao cigaretu kada ste je tražili. Meni to jednostavno nema smisla.

    uredi da dodam: Mislim... ranije sam pogrešno razumeo stvari. Svi mi imamo. Ali ovo je pomalo teško prihvatiti na bilo koji drugi način osim „hej, uzeli ste 2 besplatne promocije zaredom. Ne želimo da vam platimo, pa ćemo izbrisati vaš nalog. Takođe zanemarite druge uslove i uslove koji navode izuzetak ako dolazi iz samog kazina, onda apsolutno možete imati 2 besplatne promocije zaredom. Ali zanemarite taj deo jer ne želimo da vam platimo. Tu su vrata."

    I sada se izvinjavam ako ovo pogrešno tumačim. Samo sam se uznemirio.

  • Original engleski Prevod srpski

    Hello SmoogleDorp,

    First of all, welcome to LCB! Glad to have you here. smiley

    Sorry to hear about your experience; many casinos prohibit the consecutive redemption of multiple no-deposit bonuses. Unless otherwise stated, you must have an active depositing account to cash out. If a Player redeems one no-deposit bonus and is then offered another, the Player must make a real money deposit into their account in the interim to be eligible to redeem the second no-deposit bonus.

    Zdravo SmoogleDorp ,

    Pre svega, dobrodošli u LCB! Drago mi je što ste ovde. smiley

    Žao nam je što čujem za vaše iskustvo; mnoga kazina zabranjuju uzastopni otkup višestrukih bonusa bez depozita. Osim ako nije drugačije navedeno, morate imati aktivan depozitni račun da biste unovčili. Ako igrač iskoristi jedan bonus bez depozita, a zatim mu se ponudi drugi, igrač mora u međuvremenu da uplati pravi novac na svoj račun da bi imao pravo da iskoristi drugi bonus bez depozita.

  • Original engleski Prevod srpski

    7.1.d This was the first email I got from them in a long time. And I have yet to experience any of these casinos (their sister sites) allow a user to mistakenly claim a coupon. They're pretty on top of that. So I'm guessing "unless otherwise stated" applies here.

    7.1.h implies loos of funds will occur before account deletion.
    7.2.d allowed me claim it as I've never had a free chip before
    7.2.c even though it offered to new players as well, it wasn't a welcome bonus as the wagering requirement was 40x
     
     
    I will use their sister sites as an example. Make a deposit, receive a small amount of free spins. Initially is 30 spins claimed no more than once a day and 3 times a week. Can only cash out once from them until you make another deposit. Then they change to 50 spins once a day only 2 times a week. Those are promotions, correct. Not one of them qualifies under 7.1.d as "otherwise stated." But if you have any technical issues with it, they'll help you redeem it. It's to entice players to come back, hopefully win, and then deposit again.
     
    Take other casinos: deposit, receive complimentary free spins the next day (and only that day). Then a holiday happens very shortly after where they give everyone, say, a $5 chip. It doesn't specifically say you needed to make a deposit prior, but you can still claim it since it's likely a special occasion. In the email "nod to our players" means it was a special occasion.
     
    And considering all of those factors, and the fact I've only claimed 2 things there that I remember (this free chip "as a nod to our players, old and new..." being the the second) is why it bugged me so much. That is also why I didn't have an active depositing account: I had no luck in the end for my welcome bonus (spins if I recall correctly) and their game play left little appeal to deposit. But even then, you can still cash out of free money no deposits by making a verification deposit (their rules too). 
     
    And that's all *assuming* that's why they deleted my account. By all things here, I believe that free chip was one of those "otherwise stated" moments and meant for me.
     
    But what can I do? What can ANY of us do? 4.2 gives them absolute and ultimate control over us and our interactions with them and no power to even so much as ask why... 

    7.1.d Ovo je bio prvi mejl koji sam dobio od njih posle dugo vremena. I još nisam iskusio da bilo koje od ovih kazina (njihove sestrinske stranice) dozvoljavaju korisniku da greškom zatraži kupon. Lepe su na tome. Dakle, pretpostavljam da se ovde primenjuje "osim ako nije drugačije navedeno".

    7.1.h podrazumeva da će do gubitka sredstava doći pre brisanja naloga.
    7.2.d mi je dozvolio da to zatražim jer nikada ranije nisam imao besplatan čip
    7.2.c iako se nudio i novim igračima, to nije bio bonus dobrodošlice jer je uslov za klađenje bio 40k
    Koristiću njihove sestrinske sajtove kao primer. Napravite depozit, primite malu količinu besplatnih okretaja. U početku se zahteva 30 okretaja ne više od jednom dnevno i 3 puta nedeljno. Možete unovčiti samo jednom od njih dok ne napravite još jedan depozit. Zatim se menjaju na 50 okretaja jednom dnevno samo 2 puta nedeljno. To su promocije, tačno. Nijedan od njih se ne kvalifikuje pod 7.1.d kao „drugačije navedeno“. Ali ako imate bilo kakvih tehničkih problema sa njim, oni će vam pomoći da ga iskoristite. To je da podstakne igrače da se vrate, nadamo se da pobede, a zatim ponovo uplate depozit.
    Uzmite druge kazina: položite depozit, primite besplatne besplatne okretaje sledećeg dana (i samo tog dana). Onda se ubrzo dogodi praznik kada svima daju, recimo, čip od 5 dolara. Ne kaže se izričito da ste prethodno morali da uplatite depozit, ali ga i dalje možete zatražiti jer je verovatno posebna prilika. U mejlu "klimni našim igračima" znači da je to bila posebna prilika.
    Uzimajući u obzir sve te faktore, i činjenicu da sam tu tvrdio samo 2 stvari kojih se sećam (ovaj besplatni čip „kao znak za naše igrače, stare i nove...“ je drugi) je razlog zašto me to smetalo tako mnogo. To je takođe razlog zašto nisam imao aktivan nalog za deponovanje: na kraju nisam imao sreće za moj bonus dobrodošlice (okreće se ako se dobro sećam) i njihova igra nije ostavila nikakvu privlačnost za depozit. Ali čak i tada, još uvek možete da unovčite besplatni novac bez depozita tako što ćete napraviti verifikacioni depozit (takođe njihova pravila).
    I to je sve *pod pretpostavkom* da su mi zato izbrisali nalog. Po svemu ovde, verujem da je besplatni čip bio jedan od onih „inače navedenih“ trenutaka i namenjen meni.
    Ali šta da radim? Šta BILO KO od nas može da uradi? 4.2 im daje apsolutnu i konačnu kontrolu nad nama i našim interakcijama sa njima i nema moć da se čak ni pitaju zašto...
  • Original engleski Prevod srpski

    Hello SmoogleDorp,

    Because our website is geo-targeted, we recommend that you visit the list of all casinos to find the best-rated ones suitable for you.

    Perhaps some other casino's terms and conditions will meet your needs. Please carefully read the casino's terms and conditions before engaging with the website.

    We will mark this complaint Resolved.

    Regards,

    Zdravo SmoogleDorp ,

    Pošto je naša veb lokacija geografsko ciljana, preporučujemo vam da posetite listu svih kazina kako biste pronašli najbolje ocenjena koja odgovaraju vama.

    Možda će uslovi i odredbe nekog drugog kazina zadovoljiti vaše potrebe. Molimo pažljivo pročitajte odredbe i uslove kazina pre nego što počnete da koristite veb lokaciju.

    Pozdravi,

  • Original engleski Prevod srpski

    Is there any bonus code forums for blitz casino.  Like there is for yabby, extreme, Limitless, etc

    Da li postoje forumi sa bonus kodovima za blitz kazino. Kao što postoji za iabbi, ektreme, Limitless itd

  • Original engleski Prevod srpski

    Hello cboyce585,

    If you are interested in bonuses, here are some links you may find useful

    Zdravo cboice585 ,

    Ako ste zainteresovani za bonuse, evo nekih linkova koji bi vam mogli biti korisni

  • Original engleski Prevod srpski

    Can please help me get verification done at bonusblitz casino it's taking entirety too long n can't get a human answer, idk what deal is 

    Molim vas, pomozite mi da obavim verifikaciju u bonusblitz kazinu, predugo traje i ne mogu da dobijem ljudski odgovor, pa šta je dogovor

  • Original engleski Prevod srpski

    Hi Kaytur13,

    Sorry to hear you experienced verification delay.

    We have checked that the time frame for document verification is 0 - 5 days. When have you sent the request?

    If this time frame passed, please private message us to contact the casino rep and try to assist you.

     

    Zdravo Kaitur13 ,

    Žao nam je što ste imali kašnjenje u verifikaciji.

    Proverili smo da je vremenski okvir za verifikaciju dokumenta 0 - 5 dana. Kada ste poslali zahtev?

    Ako je ovaj vremenski okvir prošao, pošaljite nam privatnu poruku da kontaktiramo predstavnika kazina i pokušamo da vam pomognemo.

  • Original engleski Prevod srpski

    Please help me i made deposit n says y'all have received, I have receipt and can send u pic as it has t gone into my account

     

    Molim vas pomozite mi da sam uplatio depozit i kaže da ste svi primili, imam priznanicu i mogu da vam pošaljem sliku jer nije otišla na moj račun

  • Original engleski Prevod srpski

    Deposit to bonus blitz thru Bitcoin 

    Depozit na bonus blitz kroz Bitcoin

  • Original engleski Prevod srpski

    Huh? I've been verified for while now

    ha? Već neko vreme sam verifikovan

  • Original engleski Prevod srpski

    Hi kcturnr75,

    We are glad you got your account verified. Please let us know if you would need further assistance.

    Zdravo kcturnr75 ,

    Drago nam je što ste verifikovali svoj nalog. Obavestite nas ako vam treba dodatna pomoć.

  • Original engleski Prevod srpski

    Sent 10 lightning btc to bonus blitz. They state its not thier casino. My apps plural say it went to them. Was posting it for a friend to verify her account so she can withdraw and they straight say not our address when i got it from them 

    Poslato 10 munjevitih btc na bonus blitz. Kažu da to nije njihov kazino. Moje aplikacije u množini kažu da je otišlo njima. Objavljivala sam to za prijatelja da verifikuje svoj nalog kako bi mogla da se povuče, a oni direktno kažu da nije naša adresa kada sam je dobio od njih

  • Original engleski Prevod srpski

    lnbc144990n1pn9pm29pp52lh95cs8kk7ptze4rc8hfnq0jcxsfaue73587lputvmswx0u94zsdzdxycrxwpcx5mrjgrfwdekzmtpwf5k2v3nyp3x7mn4wd3xc6t50gsrggpkyp24x3pqxyczqv3c8qunxcqzzsxqzjhsp52t4m6qdrdqm82uz7uqjv85tylfhsa55vx0sxn68959nhurgazuhq9qyyssqdse4sgzlhl3ews4nz2f76wdk0gff8lmxup8kkdh2uglws27xpuaky7gr5eh8rky92cw3p7emlf2nq8kj6uz6hkmlhrwxl36sqmnywsgpqpqc35

     

    Invoice which is expired now but totally says paid on my end 

    lnbc144990n1pn9pm29pp52lh95cs8kk7ptze4rc8hfnk0jcksfaue73587lputvmsvk0u94zsdzdkicrkvpck5mrjgrfvdekzmtpvf5k2v3nit4pv3pk7m3nipv3pk2m3n4pv3pk2m3n4pv3pk3m3c4pvk3pvk500000 kkiczkv3c8kunkckzzskkzjhsp52t4m6kdrdkm82uz7ukjv85tilfhsa55vk0skn68959nhurgazuhk9kiisskdse4sgzlhl3evs4nz2f76vdk0gff8kk76vdk0gff8k776vdk0gff8k78h8h8h8k76vdk0gff8k78h8h8kk76vdk0gff8k78h8h8k8h8h8h8k78dk0gff8k7 rki92cv3p7emlf2nk8kj6uz6hkmlhrvkl36skmnivsgpkpkc35

    Faktura koja je sada istekla, ali u potpunosti kaže da je plaćeno sa moje strane

  • Original engleski Prevod srpski

    Hi The skylar bros,

    Please send us your casino username via PM so that we could contact the casino rep and check your account.

    Zdravo, skilar bros ,

    Pošaljite nam svoje korisničko ime za kazino putem PM- a kako bismo mogli da kontaktiramo predstavnika kazina i proverimo vaš nalog.

  • Original engleski Prevod srpski

    Hi The skylar bros,

    We are still waiting for your account details. Please send us your casino username via PM so that we could get in touch with the rep to look into your account and check.

    Zdravo, skilar bros ,

    Još uvek čekamo detalje vašeg naloga. Pošaljite nam svoje korisničko ime za kazino putem PM- a kako bismo mogli da stupimo u kontakt sa predstavnikom da pogledamo vaš nalog i proverimo.

  • Original engleski Prevod srpski

    Bonusblitz casino is a scam they dont payout. I played my nbd and met the requirements then when i went to cash out they said my winnings were forfeited because i had multiple accounts which i do not. I informed tgem of this and they have not responded. I recomend avoiding them if you like collecting your winnings

     

    Bonusblitz kazino je prevara koju ne isplaćuju. Igrao sam svoj nbd i ispunio uslove kada sam otišao da unovčim, rekli su mi da je moj dobitak izgubljen jer sam imao više naloga što nemam. Obavestio sam tgem o tome i oni nisu odgovorili. Preporučujem da ih izbegavate ako volite da sakupljate svoje dobitke

  • Original engleski Prevod srpski

    I agree I don't like this site at all after playing and experiencing the way the games hit which is not at all 

    Slažem se da mi se uopšte ne sviđa ovaj sajt nakon što sam igrao i iskusio način na koji su igre pogodile što uopšte nije

  • Original engleski Prevod srpski
    Drdoug wrote:

    Bonusblitz casino is a scam they dont payout. I played my nbd and met the requirements then when i went to cash out they said my winnings were forfeited because i had multiple accounts which i do not. I informed tgem of this and they have not responded. I recomend avoiding them if you like collecting your winnings

     

    Hi Drdoug,

    Having multiple accounts is strictly forbidden at casinos.

    Please send us your casino username via private message so that we could check your account once again and ask for the proof.

    Drdoug je napisao:

    Bonusblitz kazino je prevara koju ne isplaćuju. Igrao sam svoj nbd i ispunio uslove kada sam otišao da unovčim, rekli su mi da je moj dobitak izgubljen jer sam imao više naloga što nemam. Obavestio sam tgem o tome, a oni nisu odgovorili. Preporučujem da ih izbegavate ako volite da sakupljate svoje dobitke

    Zdravo Drdoug ,

    Imati više naloga je strogo zabranjeno u kockarnicama.

    Molimo vas da nam pošaljete svoje korisničko ime za kazino putem privatne poruke kako bismo još jednom proverili vaš nalog i zatražili dokaz.

  • Original engleski Prevod srpski

    Hi Drdoug,

    We are still waiting for your account details. Please send us your casino username via private message so that we could contact the casino rep.

    Zdravo Drdoug ,

    Još uvek čekamo detalje vašeg naloga. Pošaljite nam svoje korisničko ime za kazino putem privatne poruke kako bismo mogli da kontaktiramo predstavnika kazina.

  • Original engleski Prevod srpski

    Hi Drdoug,

    Since we received no casino credentials from you, we will close this complaint due to the submitter inactivity.

    Zdravo Drdoug ,

    Pošto od vas nismo dobili kazino akreditive, zatvorićemo ovu žalbu zbog neaktivnosti podnosioca.

  • Original engleski Prevod srpski

    Horrible casino. I reached out to them and asked to have my account permanently deactivated. I can't control myself and need to be permanently banned or else I will just email them to reactivate my account. The customer service rep gave me the wrong email to reach out to have my account deactivated. After losing a few hundred dollars, I was able to get the right email. I asked to have my account permanently deactivated and was told it was done. 1 week later I emailed them to have them reactivate my account and they did. I lose more money and email them asking why I was able to turn my account back on when I asked for it to be closed permanently. They have not responded. I emailed them again providing them with the conversation of me asking a week ago for my account to be closed permanently and asked for a refund. They finally answered and told me no. Stay away from this casino, they have no integrity and prey on people. 

    Užasan kazino. Došao sam do njih i zatražio da se moj nalog trajno deaktivira. Ne mogu da se kontrolišem i moram da budem trajno zabranjen ili ću im samo poslati e-poštu da ponovo aktiviraju svoj nalog. Predstavnik korisničke službe dao mi je pogrešnu e-poštu da se obratim da mi se nalog deaktivira. Nakon što sam izgubio nekoliko stotina dolara, uspeo sam da dobijem pravu e-poštu. Tražio sam da se moj nalog trajno deaktivira i rečeno mi je da je to učinjeno. Nedelju dana kasnije poslao sam im e-poštu da ponovo aktiviraju moj nalog i oni su to učinili. Gubim više novca i šaljem im e-poštu sa pitanjem zašto sam uspeo da ponovo uključim svoj nalog kada sam tražio da se trajno zatvori. Nisu odgovorili. Ponovo sam im poslao e-poštu dajući im razgovor da sam pre nedelju dana tražio da se moj nalog trajno zatvori i tražio povraćaj sredstava. Konačno su odgovorili i rekli mi ne. Držite se dalje od ovog kazina, oni nemaju integritet i plene ljude.

  • Original engleski Prevod srpski

    Hi Antney,

    Sorry to hear you had bad experience when playing at BonusBlitz Casino.

    Can you provide us with your casino credentials HERE so that we could contact the rep to permanently deactivate your account? 

    Thank you.

    Zdravo Antnei ,

    Žao nam je što ste imali loše iskustvo kada ste igrali u BonusBlitz kazinu.

    Možete li nam dati svoje kazino akreditive OVDE kako bismo mogli da kontaktiramo predstavnika da trajno deaktivira vaš nalog?

    Hvala vam.

  • Original engleski Prevod srpski

    Hi Antney,

    We have received your account details and we will check with the rep what can be done. Keep you posted here on the thread.

    Zdravo Antnei ,

    Dobili smo detalje vašeg naloga i proverićemo sa predstavnikom šta se može učiniti. Obaveštavajte vas ovde na temi.

  • Original engleski Prevod srpski

    Hello Antney,

     

    We trust that you are well and safe.

    Please note that we have reviewed your account and correspondence with the Casino.
    To start off, We must state that our website shows clear instructions on how a user can close his account. The request you made through live chat, although the agent made a mistake and provided the wrong e-mail address, was not valid nor was there any acknowledgement from your side. Furthermore, the e-mail you initially sent that has reached us, did not state a request for permenent account closure. In such cases, future reopening is possible if a minimum of 24 hours has passed since closure.
    The moment you have submitted a request for permanent account closure, our attending manager acted in according to the Terms & Conditions and deactivated your account.
    We are sorry to hear about your issue and if you feel that you need any assistance in tackling your problem, please do not hesitate to contact any of the services listed:

    Gamblers Anonymous
    National Council on Problem Gambling

    Kind Regards,

    BonusBlitz Management

    Zdravo Antnei,

    Verujemo da ste dobro i bezbedni.

    Imajte na umu da smo pregledali vaš nalog i prepisku sa Kazinom.
    Za početak, moramo navesti da naša veb lokacija prikazuje jasna uputstva o tome kako korisnik može da zatvori svoj nalog. Zahtev koji ste uputili putem ćaskanja uživo, iako je agent napravio grešku i dao pogrešnu e-mail adresu, nije bio validan niti je bilo ikakve potvrde sa vaše strane. Štaviše, e-mail koji ste prvobitno poslali, a koji nam je stigao, nije sadržao zahtev za trajno zatvaranje naloga. U takvim slučajevima, buduće ponovno otvaranje je moguće ako je prošlo najmanje 24 sata od zatvaranja.
    Onog trenutka kada ste podneli zahtev za trajno zatvaranje naloga, naš prisutni menadžer je postupio u skladu sa Uslovima i odredbama i deaktivirao vaš nalog.
    Žao nam je što čujemo za vaš problem i ako smatrate da vam je potrebna pomoć u rešavanju vašeg problema, ne ustručavajte se da kontaktirate bilo koju od navedenih usluga:

    Anonimni kockari
    Nacionalni savet za problematično kockanje

    Srdačan pozdrav,

    BonusBlitz Management

  • Original engleski Prevod srpski

    Everything you said is a complete lie and I have the messages still to prove it. Again, you guys are a horrible casino and prey on people. 

    Sve što ste rekli je potpuna laž i još imam poruke da to dokažem. Opet, vi ste užasan kazino i lovite ljude.

  • Original engleski Prevod srpski

    In the pictures it shows that I asked for my account to be deactivated and you guys even confirmed that I inquired about that but yet it was not. 

    Na slikama se vidi da sam tražio da se moj nalog deaktivira, a vi ste čak potvrdili da sam se raspitivao o tome, ali ipak nije.

  • Original engleski Prevod srpski

    Now I can't get a response from you guys but you'll respond to a post here to try and defend yourself. Pathetic

    Sada ne mogu da dobijem odgovor od vas, ali vi ćete odgovoriti na post ovde da pokušate da se odbranite. Patetično

  • Original engleski Prevod srpski

    Hello Antney,

    We sincerely hope that you're well.

    As previously stated, the moment you have submitted a request for Permanent account closure, your request was promptly adhered to.
    All prior closure requests were not permanent simply because you did not express the desire of doing so.
    We fully understand that you frustration and we are willing to assist you in overcoming your problem.

    Kind Regards,

    Bonusblitz Management

    Zdravo Antnei,

    Iskreno se nadamo da ste dobro.

    Kao što je prethodno navedeno, u trenutku kada ste podneli zahtev za trajno zatvaranje naloga, vaš zahtev je odmah poštovan.
    Svi prethodni zahtevi za zatvaranje nisu bili trajni samo zato što niste izrazili želju da to učinite.
    U potpunosti razumemo vašu frustraciju i spremni smo da vam pomognemo u prevazilaženju vašeg problema.

    Srdačan pozdrav,

    Bonusblitz Management

  • Original engleski Prevod srpski

    I'm just going to post the chat I just had with support staff. They cut off the chat they said bc of inactivity on my part but you can see I was typing when I got cut off. I have already done my kyc and they are adding unnecessary extensions to paying me. AND I HAVE A DEPOSIT THERE with a bonus that i want to play tied to it. But not only are they stalling on paying what I won they are now holding my deposit too. And this wasn't a kyc verification deposit. This was a deposit I'mi made to take advantage of an offer I like b4 it went away. So either finish my kyc or send my deposit back. Also I'm adding a screenshot of what it said for the reason they so rudely hung up on me but as you can see every comment had a time stamp. It's little things like that that will cause  people will take away a feeling of if they will be deceitful in such a little thing imagine what they would do if I won a thousand dollars or more!! It just blows my mind how blatantly in your face don't gaf about customers they are at.some of these places. 

    Samo ću da objavim razgovor koji sam upravo imao sa osobljem za podršku. Prekinuli su razgovor i rekli su da sam neaktivan, ali vidite da sam kucao kada su me prekinuli. Već sam uradio svoj kic i oni dodaju nepotrebne ekstenzije da mi plaćaju. I IMAM TAMO DEPOZIT sa bonusom koji želim da igram vezan za njega. Ali ne samo da odugovlače da plate ono što sam osvojio, već sada drže i moj depozit. I ovo nije bio kic depozit za verifikaciju. Ovo je bio depozit koji sam napravio da bih iskoristio ponudu koja mi se sviđa b4 je nestala. Dakle, ili završi moj kic ili pošalji moj depozit nazad. Takođe dodajem snimak ekrana onoga što je pisalo iz razloga što su mi tako grubo spustili slušalicu, ali kao što vidite svaki komentar je imao vremensku oznaku. Takve male stvari će uzrokovati da ljudi oduzmu osećaj da li će biti prevarantski u takvoj sitnici, zamislite šta bi uradili da sam osvojio hiljadu dolara ili više!! Oduševljava me kako vam se otvoreno u lice ne buni o mušterijama na kojima su na nekim od ovih mesta.

  • Original engleski Prevod srpski

    Hi Crazyej,

    Please PM me your casino account username and we will ask for updates on your case. 

    Zdravo Craziej ,

    Molimo vas da mi pošaljete svoje korisničko ime u kazino nalogu i tražićemo novosti o vašem slučaju.

  • Original engleski Prevod srpski

    Ty. I was waiting to see what happened and they allowed me to place my withdrawal request this morning and it went thrunin about 30 min!! It's funny how rapid the response to some of these posts on LCB can be. Ty LCB for this Forum. Ty Bonusblitz for doing what you say you're going to do. 

    Ti. Čekao sam da vidim šta se desilo i dozvolili su mi da podnesem svoj zahtev za povlačenje jutros i prošlo je oko 30 minuta!! Smešno je koliko brz može biti odgovor na neke od ovih postova na LCB-u. Ti LCB za ovaj forum. Ti Bonusblitz za ono što kažeš da ćeš uraditi.

  • Original engleski Prevod srpski

    Thanks for letting us know Crazyej, glad to hear all is ok :) We consider your case resolved. And thanks you for your kind words, we are doing our best! 

    Hvala što ste nas obavestili Craziej , drago mi je da čujem da je sve u redu :) Smatramo da je vaš slučaj rešen. I hvala vam na lepim rečima, trudimo se!

  • Original engleski Prevod srpski

    After spending 45 minutes with 2 support agents both of which disconnected chat after I asked to speak with a supervisor, 8 sent the following email...

     

    Hello,

     
    user name: bob*******
    email: redacted 
     
    I’m contacting support due to the following issues that I was not able to resolve in over 45 minutes with 2 chat agents. I saved both transcripts if necessary I can provide them. I needed an explanation for why my total deposit was not as expected. It's very clear and simple, I actually deposited 350 but you apparently only received 325 although the transaction in my history says 350. Regardless of that the terms were clear, Deposit via credit card +50%, deposit amount $100+ 70%, and 40% no rules promo bonus.
     
    325 * 70% = 227.5
    325 * 50% = 162.5
    325 * 40% = 130
    325 + 130 + 162.5 + 227.5 = 845
     
    Yet my reflected balance is 650.73.
     
    Please see the attached screenshots for reference. If my balance cannot be updated to reflect the expected amount or I cannot be provided reason that the above equations are incorrect. In that case I would like to request a refund. This whole situation is very aggravating and at this point I’m not even comfortable depositing and playing here.
     

    Nakon što sam proveo 45 minuta sa 2 agenta za podršku od kojih su oba prekinula ćaskanje nakon što sam zatražio da razgovaram sa supervizorom, 8 je poslalo sledeću e-poštu...

    Zdravo,

    korisničko ime: bob*****
    imejl: redigovano
    Kontaktiram podršku zbog sledećih problema koje nisam uspeo da rešim za više od 45 minuta sa 2 agenta za ćaskanje. Sačuvao sam oba transkripta ako je potrebno mogu ih dati. Trebalo mi je objašnjenje zašto moj ukupan depozit nije bio očekivan. Vrlo je jasno i jednostavno, ja sam zapravo deponovao 350, ali vi ste očigledno dobili samo 325 iako transakcija u mojoj istoriji kaže 350. Bez obzira na to uslovi su bili jasni, Depozit putem kreditne kartice +50%, iznos depozita 100$+ 70% i 40 % promotivni bonus bez pravila.
    325 * 70% = 227,5
    325 * 50% = 162,5
    325 * 40% = 130
    325 + 130 + 162,5 + 227,5 = 845
    Ipak, moj odraženi bilans je 650,73.
    Molimo pogledajte priložene snimke ekrana za referencu. Ako se moj bilans ne može ažurirati tako da odražava očekivani iznos ili mi se ne može navesti razlog da su gornje jednačine netačne. U tom slučaju želim da tražim povraćaj novca. Cela ova situacija je veoma otežavajuća i u ovom trenutku mi nije prijatno da deponujem i igram ovde.
  • Original engleski Prevod srpski

    Update, since emailing still no response and all chat agents refuse to respond to my messages.

    Ažuriraj, pošto slanje e-pošte i dalje nema odgovora i svi agenti za ćaskanje odbijaju da odgovore na moje poruke.

  • Original engleski Prevod srpski

    Hello Bobby Lee,

    Please send me your casino username via private message as the one you provided does not seem to be correct. We will contact the casino rep and inquire about your case.

    Thank you.

    Zdravo Bobi Li ,

    Molimo vas da mi pošaljete svoje korisničko ime za kazino putem privatne poruke jer izgleda da ono koje ste naveli nije tačno. Kontaktiraćemo predstavnika kazina i raspitati se o vašem slučaju.

    Hvala vam.

  • Original engleski Prevod srpski

    Hello Bobby Lee,

    We trust that you're well.

    Thank you for reaching out to us through LCB.org. 
    We took the time to review your grievance and we can see why you were confused about the bonus percentages.

    By using the Card depositing method, you do get 50% extra on your deposit.
    By depositing over $100.00, as shown in the screenshot, you get 20% extra on your deposit.
    The very last line simply confirms the total bonus amount you get by depositing over $100.00 using the aforementioned deposit method, which is 70%.
    The bonus you claimed by redeeming a coupon is not calculated in towards the total bonus amount at this point.

    Therefore, your total balance after your deposit is credited would be:

    Deposit + 70% of your deposit + 40% of your deposit;

    Nonetheless, in order for us to confirm if everything is in fact in order and that there were no errors on your account, please provide Jovana V. from LCB with your username or e-mail address that you used to register your account at BonusBlitz via private message.

    Thank you for your understanding.

    Kind Regards,

    BonusBlitz Management


     

    Zdravo Bobi Li,

    Verujemo da ste dobro.

    Hvala vam što ste nam se obratili preko LCB.org.
    Odvojili smo vremena da razmotrimo vašu pritužbu i možemo da vidimo zašto ste bili zbunjeni u vezi sa procentima bonusa.

    Koristeći metod deponovanja kartice, dobijate 50% više na svoj depozit.
    Deponovanjem preko 100,00 USD, kao što je prikazano na snimku ekrana, dobijate 20% više na svoj depozit.
    Poslednji red jednostavno potvrđuje ukupan iznos bonusa koji dobijate deponovanjem preko 100,00 dolara koristeći gore pomenutu metodu depozita, što je 70%.
    Bonus koji ste preuzeli iskorišćavanjem kupona nije uračunat u ukupni iznos bonusa u ovom trenutku.

    Prema tome, vaš ukupni saldo nakon što je vaš depozit kreditiran bi bio:

    Depozit + 70% vašeg depozita + 40% vašeg depozita;

    Ipak, da bismo potvrdili da li je sve u redu i da nije bilo grešaka na vašem nalogu, dostavite Jovani V. iz LCB svoje korisničko ime ili e-mail adresu koju ste koristili za registraciju naloga na BonusBlitz preko privatna poruka .

    Hvala na razumevanju.

    Srdačan pozdrav,

    BonusBlitz Management


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