Pakistan Journal of Commerce and Social Sciences, 2020
The idea of e-governance is being appreciated and worked upon at various levels,
however, this re... more The idea of e-governance is being appreciated and worked upon at various levels, however, this research focuses on the need of various workings before e-governance mechanisms can actually be made operational. The literature suggests that any policy or reform that does not cater the local context and fulfill all pre-requisites is likely to face serious hurdles and therefore might not reap desired results. The prime focus of this research is to test the societal e-readiness in connection with the idea of e-governance adaptability in the context of Pakistan. Recently, in Pakistan, several initiatives have been taken by government in order to shift towards this IT based governance structure from the traditional mode of governance. Based on the data collected from 312 university students and professionals, the developed model was tested using covariance based structural equation modeling (SEM) and the findings reveal that basic operational knowledge, networked society and availability of infrastructure respectively, are important facilitators that strengthen E-Governance adaptability. Apart from this inferential analysis, descriptive statistics were also used to identify various hurdles that people perceive regarding e-governance adaptability and it was found that resistance to change and lack of awareness are the biggest hurdles that people in Pakistan believe in the context of egovernance adaptability. Not just at the operational or practical level, the study also adds to the literature on new public governance theories.
Pakistan Journal of Commerce and Social Sciences, 2019
Integrating environmental goals in a company"s mission and strategies not only improves the compa... more Integrating environmental goals in a company"s mission and strategies not only improves the company"s image as a socially responsible organization but also help in gaining a leading position of first mover advantage. In today"s era, due to the increasing pressures towards sustainability and pro-environment policies, organizations as well as governments are making efforts in this direction. The purpose of this study is to find out the role of organizations in following green practices such as green organizational identity and green innovation performance. The current study investigates the association between green organizational identity, environmental commitment, and green innovation performance. Moreover, we also investigate how environmental commitment mediates the relationship between green organizational identity and green innovation performance. Data from manufacturing organizations is taken, these are the companies registered with WWF Green office project. Following a quantitative approach, the hypotheses developed in the light of literature are tested using structural equation modeling (SEM). Result indicates that a complementary partial mediation exists between green organizational identity, environmental commitment, and green innovation performance. Moreover, this study also aims to help in comprehending to what extent organizations are focusing on the environment and how much they value both the environment and making their operations green.
Journal of Applied Economics and Business Studies, 2020
With the expansion of e-commerce, E-Service Quality is becoming increasingly impo... more With the expansion of e-commerce, E-Service Quality is becoming increasingly important. The study aims to investigate the relationship between e-service quality dimensions and customer satisfaction in B2C online shopping in Pakistan emphasizing the customer’s perspective. A total of five dimensions of e-service quality have been tested with endogenous variable i.e. customer satisfaction. Using a quantitative research strategy, data from 225 participants was collected using online questionnaires where 88% ofthe respondents already had the experience of online shopping that made a valid sample of 199. Smart PLS was used to conduct the data analysis. Following reliability and validity analysis, out of all five dimensions, reliability showed the strongest path coefficient of 0.323. Results also show that all the five hypotheses were supported except for responsiveness. As far as implications of the study are concerned, online shopping stores should devote valuable resource to enhance the significant e-service quality attributes that are emphasized by this study. Moreover, E-Services are becoming increasingly important in B2C e-commerce for improving customer relations and increasing sales and developing countries are of no exception to it. Lastly, as the study is conducted in Pakistani context, generalizability to other countries particularly outside South Asia may be limited due to difference in customers’ shopping behaviours and attitudes.
Pakistan Journal of Commerce and Social Sciences, 2020
The idea of e-governance is being appreciated and worked upon at various levels,
however, this re... more The idea of e-governance is being appreciated and worked upon at various levels, however, this research focuses on the need of various workings before e-governance mechanisms can actually be made operational. The literature suggests that any policy or reform that does not cater the local context and fulfill all pre-requisites is likely to face serious hurdles and therefore might not reap desired results. The prime focus of this research is to test the societal e-readiness in connection with the idea of e-governance adaptability in the context of Pakistan. Recently, in Pakistan, several initiatives have been taken by government in order to shift towards this IT based governance structure from the traditional mode of governance. Based on the data collected from 312 university students and professionals, the developed model was tested using covariance based structural equation modeling (SEM) and the findings reveal that basic operational knowledge, networked society and availability of infrastructure respectively, are important facilitators that strengthen E-Governance adaptability. Apart from this inferential analysis, descriptive statistics were also used to identify various hurdles that people perceive regarding e-governance adaptability and it was found that resistance to change and lack of awareness are the biggest hurdles that people in Pakistan believe in the context of egovernance adaptability. Not just at the operational or practical level, the study also adds to the literature on new public governance theories.
Pakistan Journal of Commerce and Social Sciences, 2019
Integrating environmental goals in a company"s mission and strategies not only improves the compa... more Integrating environmental goals in a company"s mission and strategies not only improves the company"s image as a socially responsible organization but also help in gaining a leading position of first mover advantage. In today"s era, due to the increasing pressures towards sustainability and pro-environment policies, organizations as well as governments are making efforts in this direction. The purpose of this study is to find out the role of organizations in following green practices such as green organizational identity and green innovation performance. The current study investigates the association between green organizational identity, environmental commitment, and green innovation performance. Moreover, we also investigate how environmental commitment mediates the relationship between green organizational identity and green innovation performance. Data from manufacturing organizations is taken, these are the companies registered with WWF Green office project. Following a quantitative approach, the hypotheses developed in the light of literature are tested using structural equation modeling (SEM). Result indicates that a complementary partial mediation exists between green organizational identity, environmental commitment, and green innovation performance. Moreover, this study also aims to help in comprehending to what extent organizations are focusing on the environment and how much they value both the environment and making their operations green.
Journal of Applied Economics and Business Studies, 2020
With the expansion of e-commerce, E-Service Quality is becoming increasingly impo... more With the expansion of e-commerce, E-Service Quality is becoming increasingly important. The study aims to investigate the relationship between e-service quality dimensions and customer satisfaction in B2C online shopping in Pakistan emphasizing the customer’s perspective. A total of five dimensions of e-service quality have been tested with endogenous variable i.e. customer satisfaction. Using a quantitative research strategy, data from 225 participants was collected using online questionnaires where 88% ofthe respondents already had the experience of online shopping that made a valid sample of 199. Smart PLS was used to conduct the data analysis. Following reliability and validity analysis, out of all five dimensions, reliability showed the strongest path coefficient of 0.323. Results also show that all the five hypotheses were supported except for responsiveness. As far as implications of the study are concerned, online shopping stores should devote valuable resource to enhance the significant e-service quality attributes that are emphasized by this study. Moreover, E-Services are becoming increasingly important in B2C e-commerce for improving customer relations and increasing sales and developing countries are of no exception to it. Lastly, as the study is conducted in Pakistani context, generalizability to other countries particularly outside South Asia may be limited due to difference in customers’ shopping behaviours and attitudes.
Uploads
Papers by Sobia Khurram
however, this research focuses on the need of various workings before e-governance
mechanisms can actually be made operational. The literature suggests that any policy or
reform that does not cater the local context and fulfill all pre-requisites is likely to face
serious hurdles and therefore might not reap desired results. The prime focus of this
research is to test the societal e-readiness in connection with the idea of e-governance
adaptability in the context of Pakistan. Recently, in Pakistan, several initiatives have been
taken by government in order to shift towards this IT based governance structure from the
traditional mode of governance. Based on the data collected from 312 university students
and professionals, the developed model was tested using covariance based structural
equation modeling (SEM) and the findings reveal that basic operational knowledge,
networked society and availability of infrastructure respectively, are important facilitators
that strengthen E-Governance adaptability. Apart from this inferential analysis,
descriptive statistics were also used to identify various hurdles that people perceive
regarding e-governance adaptability and it was found that resistance to change and lack
of awareness are the biggest hurdles that people in Pakistan believe in the context of egovernance adaptability. Not just at the operational or practical level, the study also adds
to the literature on new public governance theories.
however, this research focuses on the need of various workings before e-governance
mechanisms can actually be made operational. The literature suggests that any policy or
reform that does not cater the local context and fulfill all pre-requisites is likely to face
serious hurdles and therefore might not reap desired results. The prime focus of this
research is to test the societal e-readiness in connection with the idea of e-governance
adaptability in the context of Pakistan. Recently, in Pakistan, several initiatives have been
taken by government in order to shift towards this IT based governance structure from the
traditional mode of governance. Based on the data collected from 312 university students
and professionals, the developed model was tested using covariance based structural
equation modeling (SEM) and the findings reveal that basic operational knowledge,
networked society and availability of infrastructure respectively, are important facilitators
that strengthen E-Governance adaptability. Apart from this inferential analysis,
descriptive statistics were also used to identify various hurdles that people perceive
regarding e-governance adaptability and it was found that resistance to change and lack
of awareness are the biggest hurdles that people in Pakistan believe in the context of egovernance adaptability. Not just at the operational or practical level, the study also adds
to the literature on new public governance theories.