JPS6165652A - Terminal information display system - Google Patents

Abstract

PURPOSE:To display instantaneously detailed information concerning a caller from the extension onto the whole screen of a CRT display by an special telephone answering party in the premises exchange. CONSTITUTION:When a telephone set 3A of a guest room calls a telephone set 311 of a front clerk, a central processing device 40 connects between both telephone sets as well as the ordinary connection through a call network 10, and the central processing device 40 knows that in the call telephone number, the telephone set is for a guest room. There, the central processing device immediately connects a signal line for a display device of a line circuit 21 and a signal line of a line circuit 20 through a channel network 10. Next, the central processing device 40 sends the called telephone number through a line circuit 21 to the compound terminal 31. The compound terminal 31 sends the number to a data base system 30 again. There, the data base system returns the telephone number, namely, information stored concerning a guest room number. The information is displayed at a CRT display 310 of the compound terminal 31 and a call receiving person of the front receives a guest who called, while the display 310 is watched.

Description

Detailed Description of the Invention (Industrial Field of Application) The present invention relates to a terminal information display system, particularly a terminal information display system that automatically displays data related to a calling telephone on a receiving terminal in an extension connection of a private branch exchange. Method (Prior Art) Conventionally, a telephone equipped with a display device, such as a 70-inch hotel telephone, has been used, and when a call is made to the front desk from a guest room, information about the guest room displayed on the display device, e.g. The number, each unit, period of use, and specific charges are displayed.
Something that provides convenience to front desk personnel is in practical use.

However, information on these guest rooms is obtained from an office converter connected to the central processing unit of the exchange, and is given to the line circuit via a bus connecting the central processing unit and the line circuit, and is sent to the telephone line from the subscriber circuit to the display device. It is sent via a different information line. However, the bus connecting the central processing unit and the line circuit is generally provided for transferring call/connection information for a large number of telephones, and is not suitable for continuous transfer of large amounts of data. Therefore, methods are being discussed in which the guest room number is automatically displayed and then other information is displayed as needed, which poses inconveniences such as requiring more time and effort at the front desk.

(Object of the Invention) The object of the present invention is to eliminate the above-mentioned drawbacks, and to connect the display device of the multifunction terminal and the office combiator via the communication path network when a call is made from a general telephone of a private branch exchange to a specific multifunction terminal. An object of the present invention is to provide a terminal information display method that automatically displays all information related to a calling telephone connected to a computer and stored in this computer on the display device.

(Structure of the Invention) The terminal information display method of the present invention includes a database means connected to an extension terminal of a communication line network, a display device and a telephone set connected to another extension terminal of the communication line network, in a private branch exchange. a number transmitting means for transmitting number information of a calling telephone terminal from a control device of the exchange to the composite terminal means when the composite terminal means receives a call from a general telephone of an extension; connection means for connecting the display device of the composite terminal means to the database means via a communication channel network; and number transfer means for transmitting the number information obtained by the composite terminal to the database means;
When the database means receives the number information, it includes a response means for searching for data regarding the number information and sending it back to the multifunction terminal.

(Example) Hereinafter, an example of the present invention will be described in detail with reference to the drawings.

FIG. 1 is a block diagram of an embodiment of the present invention, showing a case where a private branch exchange is installed in a hotel.

In the figure, a database system 30 is connected to a communication network 10 via a line circuit 20, and a database system 30 is also connected to the communication network 10 via a line circuit 20.
A composite terminal 31 is connected to 0 via a line circuit 21. Furthermore, a plurality of line circuits 2A~ of the communication path network 10
Telephones 3A to 3N are connected to each terminal 2N. In addition, the communication path network 10 and the line circuits 20, 21.2A to 2
N are connected by buses to a central processing unit 40 that performs exchange control.

The database system 30 is part of the hotel's office computer and stores information for each guest room, such as room number, guest name,
The details of the usage period and various usage fees are constantly updated and stored, and by providing the room designation number information,
All information for each guest room is sent out.

Further, the compound terminal 31 is a terminal for service to guest rooms such as the front desk, and in addition to the general telephone 311, it also serves as a display device.
It has a T display 310, and transfers the calling telephone number given from the line circuit 21 as the above-mentioned guest room designated number information in the same way as when receiving an extension call.Next, we will explain the operation of the embodiment. When the telephone 3A dials and calls the front telephone 311, the central processing unit 4
0 is the same as a normal connection, and the connection between both telephones is connected to call route network 1.
0, the central processing unit 40 is connected to the calling telephone 3.
From the accommodation terminal position of A's communication path network 10, the calling telephone number is determined to be that the telephone is in the guest room/! I know. Therefore, the central processing unit 40 immediately connects the signal line for the display device of the line circuit 21 and the signal line of the line circuit 20 to the communication path network 10.
Connect via. Next, the central processing unit 40 sends the called telephone number to the multifunction terminal 31 via the line circuit 21t. As described above, the compound terminal 31 sends this number to the database system 30 again via the communication path network set by the line circuit 21°. The database system then returns the information stored regarding this telephone number, ie the cabin number. This information is displayed on the CRT display 310 of the multifunction terminal 31, and the receptionist at the front desk can see a1o1i! , while responding to customers who call.

In the above description, it is assumed that only one compound terminal 31 is connected, but there is no problem even if a plurality of compound terminals 31 are connected. In other words, when a call is received from a general extension telephone to each of multiple compound terminals, the voice circuit constitutes a connection path during the call, but the display communication path network is connected to the database system to display the information to be displayed. Once stored in the memory within the display device, the data will be restored and the database system will be connected to other composite terminals. In this case, since the display signal path uses a communication path network that can transmit voice signals, a transmission speed of at least tenor bits/second can be easily obtained, and in a digital exchange, a transmission speed of several 104 bits/second is easily obtained. transmission speed reached. Therefore, one screen of CB and T display is 10
Information transfer of 00 characters or less will be completed in about one second or several seconds.

(Effects of the Invention) As described above in detail, the present invention is such that in a private branch exchange, the person answering a specific telephone instantly displays detailed information about the caller from the extension on the entire screen of the CR'1' display. This has the effect of being able to respond appropriately while looking at this information, thereby improving the service at hotel front desks and the like.

[Brief explanation of the drawing]

FIG. 1 is a block diagram of one embodiment of the present invention. DESCRIPTION OF SYMBOLS 10... Call path network, 20, 21.2A-2N... Line circuit, 30... Database system, 31... Composite terminal, 40... Central processing unit. , -1-

Claims (1)

[Claims] In a terminal information display method for a private branch exchange, a composite terminal means having a database means connected to an extension terminal of a telephone line network, a display device and a telephone set connected to another extension terminal of the telephone line network, a number sending means for sending number information of the telephone terminal from a control device of a private branch exchange to the composite terminal means when the terminal means receives a call from an extension telephone terminal; and a display on the composite terminal means when the terminal receives the call; connection means for connecting a device to the database means via the communication path network; number transfer means for transferring the number information obtained by the composite terminal means to the database means; and response means for searching data regarding the number information and sending it back to the multifunction terminal means when the terminal information is displayed.