JPH04192899A - Incoming call information output system and telephone deputy service control system - Google Patents

Abstract

PURPOSE:To offer immediate reply service to a caller by sending incoming call information prior to a call to a called party. CONSTITUTION:When a call comes to a digital exchange via a communication line 2, the incoming call is detected by an incoming call detection circuit 4 and its incoming call detection output is transferred to a speech path setting means 6. The channel setting means 6 outputs the incoming call information to an external terminal equipment 10 via an interface device 12. The external terminal equipment 10 uses the incoming call information to output information corresponding to the incoming call information. Since the incoming call information is outputted before the reply of the incoming call subscriber after the detection of the incoming call to the incoming call subscriber in such a manner, the immediate reply service is offered to the caller.

Description

[Detailed Description of the Invention] [Summary] Regarding an incoming call information output method and a telephone proxy service control method, an object of the present invention is to output incoming call information after detecting an incoming call to a called subscriber and before the called subscriber responds. An external terminal device capable of outputting telephone proxy information corresponding to designated incoming calls in a digital exchange having an incoming call detection circuit for detecting incoming calls via a communication path, and a call path setting means for receiving the output of the incoming call detection circuit. and an interface device that connects the call path setting means and the external terminal device, and the call path setting means that responds to the incoming call by the incoming call detection circuit detects the incoming call corresponding to the detected incoming call before the called subscriber responds. A first external terminal device configured to output call information to an external terminal device via an interface device, and a first external terminal device capable of outputting telephone proxy information for designated incoming calls, and a second external terminal device having a visual display section and a telephone set. The external terminal device No. 2, the first and second external input/output interfaces, and the call path setting means in response to the incoming call detection by the incoming call detection circuit include a telephone corresponding to the incoming call information output from the first external terminal device. The transfer of proxy information to the second external terminal device is configured to occur prior to calling the telephone of the second external terminal device.

[Industrial application field]

The present invention relates to an incoming call information output method and a telephone proxy service control method that can output incoming call information to an external terminal device when receiving a call from an outside line or the like.

2. Description of the Related Art Private branch exchanges (hereinafter abbreviated as PBXs) of conventional telephone switching networks have become capable of providing various services by adding information processing device functions thereto. An example is secretarial agency work.

[Conventional technology]

Traditional PB that provides various services as mentioned above
In X, the incoming call information used for connection control to the subscriber receiving the service is sent to the exchange only after the PBX makes a call to the subscriber and the subscriber answers the call. The system was to output data from the control device to an external terminal device. For example, an extension telephone 42 in a conventional PBX as shown in FIG.
An incoming call is received via the central office line 38, and the ringer detection circuit 3
When ringer detection is performed in step 2 (see S1 in Fig. 4, Fig. 4 shows the processing flow related to claims 1 and 2, as will be clear from the description below, one of the Since the parts are the same as before, please refer to Figure 4 without drawing the diagram again.The same applies hereinafter.)
, a response at the relay console (see S2 in FIG. 4), and a response to the readout from the relay console to the incoming subscriber (see 54 in FIG. 4), the network based on the incoming call information. In order to set a path between the terminating station line and the terminating subscriber in the 3o, and to use the terminating call information for recording processing for the exchange service, the common control device 36 connects the external input/output interface device 45. The information is then output to the incoming call information output bag 247. Also, central line 4
When there is an incoming call from o, the dial receiving circuit 34 sends a ringer signal to the destination telephone in response to reception of the destination telephone number (see 85 in FIG. 4). When the called subscriber answers the call (see 54 in FIG. 4), a path between the called station line and the called subscriber is established in the network 3o based on the called call information, and the exchange Common control device 3 to use the incoming call information for recording processing etc. regarding the service.
6 through an external input/output interface device 45 to an incoming call information output device 47. Therefore, the purpose of outputting the incoming call information to the external terminal device is to use it exclusively as a record of calls for which exchange connection has already been completed, and to that extent, that purpose has been achieved.

[Problems to be Solved by the Invention] As mentioned above, in the conventional method of outputting incoming call information, the incoming call information is output for the technical purpose of actively using the incoming call information, that is, the incoming call information is output before the completion of the exchange process. The incoming call information that has been outputted at all costs has no meaning at all for the purpose of using it. An example of the use of such incoming call information is when it is desired to provide some information corresponding to the incoming call information to the called subscriber or his agent.

The present invention was created in view of such problems, and provides an incoming call information output method and telephone agency service that can output incoming call information after detecting an incoming call to a called subscriber and before the called subscriber responds. Its purpose is to provide a control method.

[Means to solve the problem]

The invention according to claim 1, as shown in FIG. A digital exchange having 6 is provided with the following components.

Its components are an external terminal device 10 that can output information regarding incoming calls, and an external input/output interface device 12 that connects the communication path setting means 6 and the external terminal device 10. Then, in response to the incoming call by the incoming call detection circuit 4, the call path setting means 6, before the incoming subscriber responds,
The first aspect of the present invention is configured such that call information corresponding to the detected incoming call is output to the external terminal device 10 via the external input/output interface device 12.

The invention according to claim 2 provides a digital exchange having an incoming call detection circuit 4 for detecting an incoming call via the communication path 2, a call path setting means 7 for receiving the output of the incoming call detection circuit 4, and a network 8. , the following components are provided. Its components include a first telephone that can output telephone agency information for designated incoming calls;
an external terminal device 11, a second external terminal device 13 having a visible display and a telephone, and the first external terminal device 1.
First and second external input/output interfaces 14 and 16 are provided to connect the first and second external terminal devices 13 and the network 8 separately. Then, in response to the incoming call detection by the incoming call detection circuit 4, the call path setting means 7 transfers incoming call information corresponding to the detected incoming call from the call path setting means 7 to the first external terminal device 11. setting a path to the network 8 to transfer the telephone proxy information corresponding to the incoming call information output from the first external terminal device 11 to the second external terminal device 13; The invention according to claim 2 is configured such that the setting is made prior to setting the path for calling the telephone of the second external terminal device 13 to the network 8.

[For production]

In the invention according to claim 1, when a digital exchange receives an incoming call via the communication path 2, the incoming call is detected by the incoming call detection circuit 4. The incoming call detection output is transferred to the call path setting means 7. The call path setting means 7 outputs the incoming call information to the external terminal device 10 via the interface device 12. The external terminal device 10 uses the incoming call information to output information corresponding to the incoming call information.

In the invention according to claim 2, when a digital exchange receives an incoming call via the communication path 2, the incoming call is detected by the incoming call detection circuit 4. The incoming call detection output is transferred to the call path setting means 7. The call path setting means 7 transfers telephone proxy information corresponding to the incoming call information corresponding to the detected incoming call to the second external terminal device 13. This transfer is carried out by first setting a path between the communication path setting means 7 and the first external input/output interface 14 via the network 8, and then receiving an incoming call corresponding to the detected incoming call. The first external terminal device operator 1 transfers the call information from the call path setting means 7 to the first external terminal device 11 via the external input/output interface 14, and then receives and receives the incoming call information. The telephone proxy information corresponding to the incoming call information is output. At this time, the communication path setting means 7 connects the first external input/output interface 14 and the second external input/output interface 1.
6, a path is set up via the network 8. This telephone acting information is transferred to the second external terminal device 13 via the first external input/output interface 14, the set path, and the first external input/output interface 16, and is then transferred to the second external terminal device 13 to receive the incoming call. Transfer of the telephone proxy information corresponding to the information to the second external terminal device 13 is achieved.

The telephone proxy information transferred in this way is displayed on the screen of the visible display section of the second external terminal device 13.

At the time when this telephone proxy information is displayed, a path between the call path setting means 7 and the second external terminal device 13 is set by the call path setting means 7, and the second external terminal device 13 is connected to the second external terminal device. A call is made to the telephone number No. 13.

As mentioned above, since the incoming call information can be sent before calling the called party, it is possible to simultaneously call the telephone of the second external terminal device 13 and display the telephone proxy information. , can provide callers with instant response service.

〔Example〕

FIG. 2 shows an embodiment of the invention according to claim 1. This example is an example in a conventional PBX. That P
The BX includes a network 30, a ringer detection circuit 32, a dial reception circuit 34, a common control device 36, and a main storage device 37. The ringer detection circuit 32 and the dial reception circuit 34 are connected to a central office line 38 and a central office line 40, respectively, which are central office lines that receive calls from the telephone exchange network in different formats. While the central office line 38 is a service format in which calls are received by ringer ring, the central office line 40
is a central office line that can provide DID services. This D.I.
D service refers to a telephone exchange service system in which the public switched telephone network transfers the incoming telephone number. An external terminal device 46 is connected to the common control device 36 via an external input/output interface device 44, thereby forming a characteristic part of the invention according to claim 1.

In FIG. 2, the office lines 3B and 40 are the communication paths 2 and 40 in FIG.
Corresponding to the ringer detection circuit 32 and dial reception circuit 3
4 corresponds to the incoming call detection circuit 4 in FIG. The common control device 36 and the main storage device 37 are connected to the communication path setting means 6 in FIG.
corresponds to The network 30 corresponds to the network 8 in FIG. 1, the external terminal device 46 corresponds to the external terminal device 10 in FIG.
4 corresponds to the external input/output interface device 12 in FIG.

The operation of the invention according to claim 1 configured as described above will be explained below.

When a call is received from the telephone exchange network to a subscriber connected to the PBX, assuming that the call is from either station M38 or central office line 40, the same incoming call processing as in the past is carried out depending on the incoming call. (Sl, S2, S4 in Fig. 4,
or see Sl, S5, S6, S4).

When the incoming call is received from the central office line 38, after the conventional incoming call processing is performed such that it is read out to the relay board and then to the incoming subscriber, -1, prior to that, the ringer detection circuit is activated in the common control device 36. Incoming call information such as trunk number, trunk type, time, etc.
In the invention according to claim 1, the call information corresponding to the incoming call is sent to the external terminal device 46 via the external input/output interface device 44 for use therein. An example of its use will be described below with reference to FIG.

FIG. 4 shows an embodiment of the invention according to claim 2.

FIG. 4 mainly shows the constituent elements constituting the usage form of the invention according to claim 1, and the other constituent elements are shown in the second embodiment.
Reference to the figure is omitted. In FIG. 4, the components constituting the usage form of the invention according to claim 1 are a server 50, a data interface unit (DIU) 52, and a data interface unit 54.
, personal computer 56, secretary telephone 58,
They are a response request telephone 60 and a response request telephone 62.

The server 50 includes a response request telephone 60 and a response request telephone 60.
The schedule table of the person using the IJi telephone 62 (telephone proxy information for designated incoming calls in the invention according to claim 2) can be searched by the identification number (incoming telephone number) prior to incoming calls to those persons. In addition to being registered, it is also equipped with an automatic calling function that can automatically call the personal computer 56 after this search operation. Also, main memory W
37 includes a data interface unit 52 and a data interface unit 54 connected to the network 30.
Contains a program to set the path to connect to. This program is configured to respond to the automatic call from the server 50. Response request telephone 6
0, and the response request telephone 62 is a secretary-only telephone 58.
Call forward (telephone transfer) is registered to
A program for performing this call forward is also stored in the main storage device 37 in advance. Further, a secretary telephone 58 is installed at a position where the screen of the display device of the personal computer 56 can be viewed.

In FIG. 3, the office lines 38, 40 are the communication paths 2 in FIG.
Corresponding to the ringer detection circuit 32 and dial reception circuit 3
4 corresponds to the incoming call detection circuit 4 in FIG. The common control device 36 and the main storage device 37 are the communication path setting means 7 of FIG.
corresponds to The network 30 corresponds to the network 8 in FIG. 1, and the server 50 corresponds to the first external terminal device 11 in FIG. The personal computer 56 corresponds to the second external terminal device 13 in FIG. The data interface unit 52 and the signal transmission line 64 correspond to the first external input/output interface device 14 in FIG. 1, and the data interface unit 54 corresponds to the second external input/output interface device 16 in FIG. .

The operation of the invention according to claim 2 configured as described above will be explained below.

When a call is received from the central office line (public line) to the response request telephone 60 or the response request telephone 62, before making a call there, the P
In response to ringer detection by its ringer detection circuit 32 or the destination telephone number from the dial receiving circuit 34, the BX transmits the destination telephone number to the network 30 and through the signal transmission line 64, and also sends the destination telephone number to the data interface unit. 52 and data interface unit 54
A path is set between the incoming call line and the secretary telephone 58, and a call operation for the operator (secretary) of the secretary telephone 58 is started. In parallel with the operation of calling the operator (secretary) of the secretary-only telephone 58, the server 50 searches the schedule table registration section registered in the server 50 with the incoming telephone number,
The schedule table corresponding to the incoming telephone number is transmitted to the personal computer 56 via the path, and the schedule table is displayed on the screen of the display device.

This display is performed almost simultaneously with the above-mentioned operator call. Therefore, the operator can immediately take appropriate action for the calling party and the called party while looking at the schedule on the screen of the display device. As in the past, the above-mentioned schedule table is transmitted from the server 50 to the secretary-only telephone 58 after the operator of the secretary-only telephone 58 answers, but it is not possible to send the above-mentioned schedule to the secretary-only telephone 58 immediately as in the present invention. I can't take any action.

Note that the present invention shown in the above embodiments is not limited thereto. It will be apparent to those skilled in the art from the foregoing description that the invention can be applied to applications where it is necessary to make use of incoming call information before the terminating subscriber answers.

〔Effect of the invention〕

As is clear from the above description, according to the invention according to claim 1, it is possible to provide means for making incoming call information available for use prior to calling the called party. For example, according to the invention according to claim 2, when performing a telephone service, it is possible to simultaneously ring the telephone and display telephone service information, so that it is possible to provide an immediate response service to the caller. I can do it.

[Brief explanation of the drawing]

Figure 1 is a principle block diagram of the invention according to claims 1 and 2, Figure 2 is a diagram showing an embodiment of the invention according to claim 1, and Figure 3 is an implementation of the invention according to claim 2. FIG. 4 is a diagram showing a processing flow of the invention according to claims 1 and 2, and FIG. 5 is a diagram illustrating a conventional incoming call information output method. 1 to 3, 2 is a subscriber's communication path (office line 38.40), 4 is an incoming call detection circuit (ringer detection circuit 32, dial reception circuit 34), and 6.7 is a communication path setting means ( Common control device 35, main storage device 37), 8 is a network (network 30), 10 is an external terminal bag W (external terminal device 46), 11 is a first external terminal device (server 50), 12 is an external input/output an interface device (external input/output interface device 44); 13 is a second external terminal device (personal computer 5);
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Claims (2)

[Claims] (1) In a digital exchange having an incoming call detection circuit (4) that detects incoming calls via the communication path (2) and a call path setting means (6) that receives the output of the incoming call detection circuit (4), an external terminal device (10) capable of outputting corresponding information; the communication path setting means (6); and the external terminal device (10).
an external input/output interface device (12) for connecting with An incoming call information output method characterized in that call information corresponding to an incoming call is output to the external terminal device (10) via the external input/output interface device (12). (2) An incoming call detection circuit (4) that detects incoming calls via the communication path (2), a call path setting means (7) that receives the output of the incoming call detection circuit (4), and a network (8). A first external terminal device (11) capable of outputting telephone proxy information for designated incoming calls, and a second external terminal device (11) having a visible display and a telephone set.
3), and first and second external input/output interfaces (14) that separately connect the first external terminal device (11) and the second external terminal device (13) to the network (8).
, 16), and the call path setting means (7) in response to the incoming call detection by the incoming call detection circuit (4) transmits incoming call information corresponding to the detected incoming call from the call path setting means (7) to the incoming call. 1st
setting of a path to the network (8) for transfer to the first external terminal device (11);
) to set up a path to the network (8) for transferring the telephone proxy information corresponding to the incoming call information output from the second external terminal device (13) to the second external terminal device (13). ) is generated prior to setting up a path for calling a telephone in the network (8).