JP4617713B2 - Ordering system - Google Patents

Description

  The present invention mainly relates to an ordering system used for receiving customer orders at a family restaurant.

  In recent years, ordering systems used for receiving orders for food in restaurants and the like have selected order data by selecting a desired dish from a list of food menus displayed on an order input device operated by a store clerk. Enter as. Then, an instruction for cooking is given to the kitchen based on the order data, and then the total amount is calculated based on the order data at the time of accounting.

  However, there is a problem that the menu is changed as needed according to the season and the like, and it takes time and effort to change the menu data for each of a plurality of order input devices. In addition, since a part-time job clerk or the like cannot replace the menu, there is a problem that a clerk familiar with the replacement work is required.

In response to this, for example, Patent Literature 1 describes a restaurant ordering system that downloads and updates menu data displayed on a handy input terminal from a server. However, this publication is a system that downloads and updates only menu data from a server installed in a store. However, there is a limit to how many customers can place orders simply by changing the menu data, and there is a problem that it is not possible to set an order that matches the current time and season.
JP-A-10-162060

  The present invention has been made in view of the above circumstances, and its purpose is to implement menu changes that are made at any time according to the season, etc., without requiring the hands of a familiar store clerk, and reducing the effort. To provide an ordering system.

In order to achieve the above object, the present invention proposes the following means.
The invention according to claim 1 is provided in a plurality of order input devices carried by a store clerk, a settlement device that performs settlement based on an order input by the order input device, and the order input device is provided with an order. Receiving a cooking instruction device for instructing cooking to the kitchen, and an ordering system for a restaurant in which data relating to the order is stored and a server for management is connected via a communication line, the server being the above-mentioned Menu data master storage means for storing menu data and application programs for inputting orders in the order input device, and menu data transmission means for transmitting the menu data and application programs to the order input device, the order input When the device starts use, it sends a signal to the server so that the menu And a communication means for receiving the application program, a storage means for storing the menu data and the application program received from the server, and a menu list for inputting an order based on the menu data and the application program. And a display means.
According to the present invention, the order input device receives and stores menu data used for inputting an order from the server, and displays a menu list and an action instruction based on the menu data. Therefore, the menu data can be stored in the server and transmitted to the order input device.

The invention according to claim 2 is the ordering system according to claim 1, wherein the communication means transmits a store clerk code input operation signal to the server by a store clerk code input operation, and the server performs the store clerk code input operation. When the signal is received, the menu data and the application program are transmitted.
According to the present invention, the order input device transmits to the server that the store clerk has input the store clerk code, and the server transmits the menu data to the order input device. Accordingly, the menu data can be captured when the clerk code is input (signed in) when the order input device starts use.

The invention according to claim 3 is the ordering system according to claim 1, wherein a service start time, a service content, and a message for a clerk about the service are set for a predetermined menu, and the message is displayed when the service start time is reached. Is displayed by the order input device.
According to this invention, when the service start time for a predetermined menu is reached, the server transmits a message for the store clerk regarding the service to the order input device for display. Therefore, the store clerk can view the message for the store clerk regarding the service on the screen of the order input device at the service start time.

The invention according to claim 4 is the ordering system according to claim 1, wherein when a setting is made when a certain menu and another menu are ordered together, the order is entered when one menu is entered, the other The order input device displays a message recommending the menu.
According to the present invention, when one of the menus that is set to be discounted (bundle setting) when a certain menu is ordered together with another menu is ordered, the store clerk uses the order input device to select the other menu. You can guide the menu to the customer. Therefore, it becomes possible for the store clerk to guide together the menus that are bundled.

The invention according to claim 5 is the ordering system according to claim 1, wherein the server stores a clerk management file storing a clerk code and attendance data for each clerk, and a message for the clerk Message setting means for the store clerk, and the order input device transmits a store clerk code input operation signal to the server by a store clerk code input operation, and when the server receives the store clerk code input operation signal, A message is transmitted, and the order input device receives and displays the message for the store clerk.
According to the present invention, when the clerk inputs the clerk code, the order input device transmits the fact to the server, and the server transmits the instructions to the order input device. Therefore, the store clerk can view the instructions when inputting the store clerk code, which is also at the start of use of the order input device, that is, when signing in.

The invention according to claim 6 is the ordering system according to claim 1, wherein the ordering system is provided in a kitchen and includes cooking completion notification operation means for notifying the order input device of the completion of cooking.
According to this invention, the cooking completion notification operation means notifies the cooking completion from the kitchen to the order input device. Therefore, it is possible to notify the completion of cooking from the kitchen to the order input device.

The invention according to claim 7 is the ordering system according to claim 1, wherein a store clerk calling means for transmitting a store clerk call operation signal for calling a store clerk by a customer is provided in the vicinity of the checkout device, and the order input device is When a store clerk call operation signal is received, a call to the store clerk is notified.
According to this invention, when the clerk calling means provided in the checkout apparatus is operated by the customer, the clerk calling operation signal for calling the clerk to the server is transmitted to the server, and the server transmits the signal to the order input device for order input. The device informs the customer that the store clerk is called. Therefore, the customer can send a clerk calling operation signal from the cashier to the order input device carried by the clerk and call the clerk to request settlement.

The invention according to claim 8 is the ordering system according to claim 1, further comprising voice output means for converting all menus input by the order input device into voices for confirmation and outputting them. And
According to this invention, the voice output means converts all menus input by the order input device into voices and outputs them. Therefore, it is possible to make an audio confirmation of the ordered menu using the apparatus.

The invention according to claim 9 is the ordering system according to claim 1, wherein when the order input device inputs that the delivery of the ordered menu to the customer's seat is completed, a predetermined time elapses. The fact is notified.
According to the present invention, the order input device notifies the store clerk when a predetermined time has elapsed after the menu ordered to the customer's seat is delivered. Therefore, after the ordered menu is delivered to the customer, the store clerk can grasp that the customer stays at the seat even if the normal eating and drinking time is exceeded.

The invention according to claim 10 is the ordering system according to claim 1, wherein when the order input device inputs an order and a predetermined time or a scheduled cooking completion time has passed, the fact is notified. To do.
According to this invention, since the information setting unit sets the index information of the product in the product information transmitting unit, the information setting unit can also be used for a product that may have products with different index information one by one. Accordingly, it is possible to set index information corresponding to the product displayed in the product information transmission unit and constantly update it.
According to this invention, when the scheduled input end time elapses after the order input device orders the menu from the kitchen, the store clerk is informed. Therefore, it becomes possible for the store clerk to know that the ordered menu has not been delivered to the seat even after the cooking end scheduled time has elapsed since the kitchen is instructed to cook.

The invention according to claim 11 is the ordering system according to claim 10, wherein when the order input device inputs that delivery of the ordered menu to the customer's seat has been completed, The described operation is canceled.
According to the present invention, when the order input device inputs that the ordered menu has been delivered to the customer's seat, it notifies the kitchen that the scheduled cooking time has been exceeded after issuing the menu cooking instruction. Stop. Therefore, although the menu ordered to the customer's seat is delivered, an operation to notify that is performed when the estimated cooking time is exceeded after the instruction for cooking the menu is given to the kitchen. It becomes possible to avoid contradiction.

The invention according to claim 12 is the ordering system according to claim 1, wherein item numbers are assigned to and stored in the menu in the order entered for each table number. A slip printing device that prints a table number and issues a slip, the checkout device refers to the slip and designates the table number and the item number; and the menu specified by the table number and the item number It is characterized by having an individual accounting means for calculating the total and performing individual accounting.
According to this invention, the individual accounting means assigns item numbers to the input orders according to the input order, and manages the input orders using the item numbers as indexes. Therefore, each menu item ordered by the user can be transmitted to the store clerk by the item number regardless of the item name.

According to a thirteenth aspect of the present invention, a plurality of order input devices arranged in each table, a settlement device that performs settlement based on an order input by the order input device, a kitchen, and the order input device provided in a kitchen An ordering system for a restaurant in which a cooking instruction device for instructing cooking upon receipt of an order and a server for storing and managing data relating to the order are connected via a communication line, the server comprising: Menu data master storage means for storing menu data and application programs for inputting orders in the order input device, and menu data transmission means for transmitting the menu data and application programs to the order input device, menu from the server input device sends a signal to the server at the start of use Communication means for receiving data and an application program, the menu data and the SL you store application program憶means received from the server, a menu list for performing order entry based on the menu data and the application program And display means for displaying.
According to the present invention, the order input device receives and stores menu data used for inputting an order from the server, and displays a menu list based on the menu data. Therefore, the menu data can be stored in the server and transmitted to the order input device.

The invention according to claim 14 is the ordering system according to claim 13, wherein when a setting is made when a certain menu and another menu are ordered together, the order is entered when one menu is entered, the other The order input device displays a message recommending the menu.
According to the present invention, when one of the menus for which the bundle setting is made is ordered, the store clerk can guide the other menu to the customer by the order input device. Therefore, it is possible to guide the menu in which the bundle setting is made.

The invention according to claim 15 is the ordering system according to claim 13, wherein the kitchen is provided with a television camera, and the order input device displays a cooking situation moving image photographed by the television camera. It is provided with.
According to this invention, the cooking situation photographed by the television camera provided in the kitchen is displayed on the screen of the order input device provided in the table. Therefore, the customer can see the cooking state in the kitchen.

The invention according to claim 16 is the ordering system according to claim 13, wherein the order input device includes customer comment input means for inputting a comment from the customer to the store.
According to this invention, since the order input device includes the customer comment input means, the customer can input a comment to the store.

The invention according to claim 17 is the ordering system according to claim 16, characterized in that the customer comment input means inputs the comment together with classification designation.
According to this invention, since the customer comment input means inputs the comment together with the classification designation, the customer can input the comment while performing the classification designation.

The invention according to claim 18 is the ordering system according to claim 13, wherein a plurality of the order input devices are provided in each table, and the server includes association means for associating the order input device with the table number. When the settlement apparatus inputs a table number at the time of accounting, the settlement apparatus includes a collective settlement means for calculating a total amount of menus ordered by all the order input devices associated by the association means.
According to this invention, the settlement means calculates the total amount of the menus of the order input devices associated by the association means, so that a plurality of order input devices attached to one table are associated with the table, and the collective settlement is performed. The means can calculate the total order of the order input device associated with the table.

The invention according to claim 19 is the ordering system according to claim 18, further comprising switching means for switching whether the settlement apparatus performs collective settlement or individual settlement for each order input apparatus. To do.
According to this invention, since the settlement apparatus switches between batch settlement or individual settlement for each order input device by the switching means, it is selected whether to perform batch settlement or individual settlement for each order input device. It becomes possible.

The invention according to claim 20 is the ordering system according to claim 13, wherein the order input device is provided so as to be housed in each table.
According to the present invention, it is possible to store the order input device in the table.

  According to the first aspect of the present invention, since the menu data can be stored in the server and transmitted to the order input device, the menu data of the order input device can be easily replaced. Also, application programs can be downloaded to introduce menus and respond to customers according to the time.

  According to the second aspect of the present invention, the menu data can be captured at the time of sign-in, so that the latest menu data can be reliably captured when the order input device is used.

  According to the invention of claim 3, when the clerk reaches the service start time for a predetermined menu, the clerk can see a message for the clerk regarding the service on the screen of the order input device. Take action to guide customers to the service.

  According to the fourth aspect of the present invention, it is possible for the store clerk to guide together the menu set in the bundle, so that the sales can be increased.

  According to the fifth aspect of the present invention, since the store clerk can see the instructions at the time of sign-in, the instructions can be reliably transmitted to the store clerk.

  According to the invention of claim 6, since it is possible to notify the completion of cooking from the kitchen to the order input device, there is no need to notify with a loud sound that can be heard in all the stores as in the prior art.

  According to the seventh aspect of the invention, the customer can send a clerk calling operation signal from the cashier to the order input device carried by the clerk and call the clerk to request settlement. It is no longer necessary for customers to call the store clerk with a loud voice that can be heard in the entire store.

  According to the eighth aspect of the present invention, since it is possible to use the apparatus to confirm the ordered menu, the burden on the store clerk can be reduced.

  According to the ninth aspect of the invention, after the ordered menu is delivered to the customer, it becomes possible for the clerk to know that the customer is in the seat even if the customer exceeds the normal eating and drinking time. Can greatly reduce the problem of staying in the auditorium for more than normal eating and drinking hours.

  According to the invention of claim 10, it is possible for the store clerk to grasp that the ordered menu has not been delivered to the seat even after the estimated cooking end time has elapsed since the kitchen is instructed to cook. Therefore, the problem of forgetting to cook the ordered menu in the kitchen can be greatly reduced.

  According to the eleventh aspect of the invention, when the menu ordered to the customer's seat is delivered, the cooking time is exceeded after the cooking instruction of the menu is given to the kitchen. Since it is possible to avoid the contradiction that the operation of notifying is performed, the store clerk is not confused by unnecessary notification.

  According to the invention of claim 12, each menu ordered by the customer can be communicated to the store clerk by the item number without depending on the product name. In this case, the menu can be easily transmitted to the store clerk.

  According to the thirteenth aspect, the menu data can be stored in the server and transmitted to the order input device, so that the menu data of the order input device can be easily replaced. Also, application programs can be downloaded to introduce menus and respond to customers according to the time.

  According to the fourteenth aspect of the present invention, it is possible to guide a menu for which a bundle is set, so that it is possible to increase sales.

  According to the invention according to claim 15, since it is possible to see the cooking state in the kitchen, the customer who is seated in the cooking situation can be confirmed and can be relieved, and the customer is not satisfied with the waiting time. Can be reduced.

  According to the sixteenth aspect of the present invention, since the customer can input a comment to the store by the customer comment input means, the comment can be input without preparing a writing instrument.

  According to the invention of claim 17, since it is possible for the customer to input comments while specifying the classification, the comments can be organized by classification, and the classification specified by the customer and the comment The credibility of the comment can be determined based on the consistency with the content.

  According to the invention of claim 18, a plurality of order input devices attached to one table are associated with the table, and the collective settlement means calculates the total order of the order input devices associated with the table. Therefore, even when a plurality of order input devices are provided on the table, collective payment can be easily performed.

  According to the nineteenth aspect of the present invention, collective payment and individual payment can be performed.

  According to the twentieth aspect, the order input device can be stored in the table, so that the order input device does not interfere with meals.

  Embodiments of the present invention will be described below with reference to the drawings.

  As shown in FIG. 1, the ordering system includes, for example, a headquarter 41 provided with an ordering server (server) 411 in a business that develops a family restaurant chain, a sales promotion / store support staff 10 belonging to the headquarter 41, and a plurality of stores A11a, It is comprised from store B12a, store C13a, .... The ordering server 411 is connected to the sales promotion / store support staff 10, the store A 11 a, the store B 12 a, the store C 13 a,.

  The ordering server 411 and the store server 113 to be described later include, for each store, a menu data file 412 (menu data master storage unit), an attendance / leaving file 413 (store clerk management file), a special menu file 414, a bundle file 415, An order data file 416 is stored. The store server 113 in each store also stores a program for downloading menu data described later from the menu data file 412.

The menu data file 412 having the contents shown in FIG. 2 stores a product number, a product name, a price, etc. as menu data. All items in the menu data file 412 are created and managed by the sales promotion / store support staff 10 and are updated by the menu data transmitted from the sales promotion / store support staff 10.
Further, the attendance and attendance file 413 having the contents shown in FIG. 3 stores a clerk code, attendance and attendance time, etc. as attendance data. The attendance / leaving time stores the attendance time and the attendance time.

Also, the sale menu file 414 having the contents shown in FIG. 4 stores start date / time, end date / time, product number, sale price, and message as sale menu data. The message is displayed on the order input device in the store during the period when the special sale is being carried out.
The bundle file 415 having the contents shown in FIG. 5 stores the product number 1, the product number 2, and the bundle price as bundle data. Here, the product number 1 and the product number 2 are the product numbers of the two menus in which the bundle setting described above is performed, and the bundle price is the accounting amount when the menus of the product number 1 and the product number 2 are ordered together.
All items of the special sales menu file 414 and the bundle file 415 are created and managed by the sales promotion / store support staff 10 and are updated by the special sales menu data and bundle data transmitted from the sales promotion / store support staff 10.

  Further, the order data file 416 having the contents shown in FIG. 6 stores a row number, an input device number, a product number, an order time, and a delivery time as order data for each table number of the table in which the customer who has placed an order is present. The row number stores a number assigned in the order in which the order is input. The input device number stores a number unique to the order input device on which the order is input. The delivery time stores the time when the ordered menu is delivered (delivered) to the customer.

  The ordering server 411 or the store server 113 reads the order data from the order data file 416, collects the sales results based on the order data, and performs management.

  For example, in the store A11a, a PC (Personal Computer) 111, an access point 112, and a store server 113 are commonly connected to a router 114 via a LAN (Local Area Network) 115 and connected to the Internet 31. The ordering server 411 is accessed. PCs 101, 102,... In the sales promotion / store support staff 10 are also connected to the Internet 31. The store B12a and the store C13a have the same configuration as the store A11a.

  The access point 112 includes a POS (Point Of Sales) system 121 (accounting device) (individual accounting means), kitchen printers 141 and 142 (cooking instruction devices) (slip printing devices), and a PDA ( Personal Data Assistants) 151, 152,... Via a wireless LAN. Since the kitchen printers 141, 142,... Have the same configuration, the kitchen printer 141 will be described below. Since the PDAs 151, 152,... Have the same configuration, the PDA 151 will be described below.

  As shown in FIG. 7, the PDA 151 includes a liquid crystal display 511 (display unit) that displays an operation state of the PDA 151, a cursor key 513 that operates the PDA 151, a push key 514, and a CPU 516 that controls each part of the PDA 151. The ROM 517 that stores programs for executing various functions of the PDA 151 and is executed by the CPU 516, and temporarily stores data that is called to operate the CPU 516. From the ordering server 411, the menu data file 412 shown in FIG. The RAM 518 (menu data storage means) for downloading and storing a program (application) for using the menu data file 412 in the PDA 151, the antenna 519, the wireless communication unit 520, and the current date and time are output. A total circuit 521, an audio output unit 522 (sound output unit), because the speaker 523 (sound output unit) configured. These are connected to each other via a bus line 524.

  FIG. 8 shows an external view of the PDA 151. For example, a menu list screen 511a shown in FIG. 9 is displayed on the liquid crystal display 511, and an item to be input from the items (menu list) displayed on the menu list screen 511a is determined by the cursor 512. The cursor 512 is moved on the screen by the cursor key 513, and the item displayed on the cursor 512 is determined by pressing the joystick at the center of the cursor key 513. The operation key 514 is a key for performing an operation other than the movement and determination of the cursor 512. When the specific operation key 514 is operated at the time when the order input is completed, the voice output unit 522 converts the ordered menu into voice and outputs it from the speaker 523, and the menu ordered by voice is displayed. It can be confirmed.

  As shown in FIG. 1, the wireless communication unit 520 is connected to the access point 112 via the antenna 519. Then, the router 114 connected to the LAN 115 communicates with the ordering server 411 and the store server 113 via the intranet 31.

  In the PDA 151, a program executed by the CPU 516 is configured by Windows CE (registered trademark). In addition, when signing in, the clerk code and attendance time of the clerk who signs in as attendance data (a clerk code input operation signal) is transmitted to the store server 113, and the menu data and application are downloaded from the store server 113, and the store server The menu data in 113 is synchronized. All downloaded menu data and applications are stored in the RAM 518 so that the PDA 151 can operate alone. In addition, an action instruction corresponding to the time is displayed on the liquid crystal display unit 511 by the application described above.

  Further, when the sale menu file 414 shown in FIG. 6 is stored in the store server 113, the sale data is transmitted from the store server 113 to the PDA 151 at the start date and time described in the file, and the PDA 151 displays the liquid crystal display unit. A message in the special sale data is displayed at 511. For example, if the message “Normal price is 1100 Yen, 900 Yen” is displayed on the liquid crystal display unit 511 and the menu of the product number “154” is ordered on “May 3, 2004”, The menu can be settled at the special price “900 yen”.

  In addition, when the PDA 151 receives an order by the above-described operation, the table number, the input device number, the product number, and the order time of the table that received the order are transmitted to the store server 113 as the order data. The table number, the menu item name, the price, and the like are transmitted to the kitchen printer 141 via the store server 113 as a cooking instruction.

  For example, when the bundle file 415 shown in FIG. 7 is stored in the store server 113 and the PDA 151 inputs an order of either the product number 1 or the product number 2 described in the file, the store server 113 sends the order to the PDA 151. Message data indicating that the ordered item is one of a set of menus bundled and recommends the other menu is transmitted, and the PDA 151 displays the message on the liquid crystal display unit 511. For example, when a menu with the product number “134” is ordered, if the menu with the product number “156” is ordered together with the menu, the menu can be settled at the bundle price “1500 yen” at the time of settlement.

  In addition, when the store clerk performs an operation (sign-out) to end the operation, the PDA 151 transmits the store clerk code and the leaving time of the store clerk as work data to the store server 113 together with the order record data handled by the store clerk.

  The kitchen printer 141 receives the table number, menu item name, price, etc. from the PDA 151 via the store server 113 by the access point 112, prints and issues an order slip 143 as shown in FIG. 10, and cooks it in the kitchen. The instructions are given. In addition, a customer service call key (cooking completion notification operation means) (not shown) is provided in the kitchen for each store clerk, and when an instructed menu is made, the customer service call key for calling the store clerk who should deliver the menu is pressed. This ensures that the completed menu is delivered to the customer's seat.

  The POS system 121 receives the order data from the PDA 151 via the store server 113 by the access point 112 and stores it inside, and by reading the slip number described in the order slip 143 brought by the customer at the time of payment, Checkout is performed with reference to the order data stored by the above-described operation.

  In addition, when canceled data is generated from the ordered data, the POS system 121 determines the line number (item number) Ln printed on the left end side of the order contents of the order slip 143 from the settlement. Exclude For example, when “Carbonara” is canceled, “2” is designated as the line number Ln and input to the POS system 121 to perform cancellation processing, so that “Carbonara” is excluded from settlement.

  In addition, the POS system 121 performs individual settlement by designating the line number Ln of the order slip 143 when each customer pays only the price of the menu ordered by the customer in the same table. Can do. For example, if Mr. A orders "Hamburg rice", Mr. B orders "Carbonara" and Mr. C orders "Coffee", Mr. A designates line number "1" and Mr. B assigns line number "2". By designating and specifying the line number “3” by Mr. C, each person can account for only the amount for the menu he ordered.

  In addition, the POS system 121 transmits performance data from the access point 112 to the store server 113 and transmits (uploads) from the store server 113 to the ordering server 411 every 30 minutes, 1 hour, or 3 hours, for example. ing. As a result, the ordering server 411 stores the continuously updated record data.

  The POS system 121 is connected to a call key 122 (sales clerk calling means), and when the customer goes to the cashier to check out, the customer presses the call key 122 to access the access point 112 and the access point 112. A notification that a customer is calling a store clerk is sent to all PDAs 151 via the store server 113.

  Next, the operation of the ordering system in the present embodiment will be described with reference to the flowchart shown in FIG.

  First, the power of each part of the ordering system is turned on, and communication between the access point 112, the router 114, and the PC 111 becomes possible. Then, communication between the access point 112, the POS system 121, the kitchen printers 141, 142,... And the PDAs 151, 152,. The router 114 is always connected to the data center 41 via the intranet 31. The sales promotion / store support staff 10 also always connects to the data center 41 via the intranet 31. Then, the operation of the ordering system starts.

  First, in the store A11a, the store clerk operates the key of the PDA 151, inputs his / her store clerk code, and signs in with the PDA 151 (order input device) (step SP1). At this time, the clerk code and the attendance time are output from the PAD 151 to the store server 113. Upon receipt of these signals, the store server 113 writes the clerk code in the clerk code column and the attendance time column in the commute data column of the attendance / leaving file 413 shown in FIG. Then, the menu data and an application program for using the menu data in the PDA 151 are transmitted to the PDA 151. The PDA 151 receives the menu data and application and stores them in the RAM 518 (step SP2).

  Next, the PDA 151 displays a menu list on the liquid crystal display unit 511 using the received menu data file 412 and application, and the store clerk asks the customer's wishes from the menu list and inputs an order (step SP3). At this time, when one of the menus with the bundle setting described above is input, a message recommending the other of the menus with the bundle setting displayed on the liquid crystal display unit 511. Then, the table number of the table where the customer who placed the order sits, the input device number that is a number unique to the PDA 151, the item number of the menu that received the order, and the order time that is the time when the order was received are transmitted from the PDA 151 to the store server 113 Is done. The store server 113 manages these data collectively for each table number, assigns row numbers to the table numbers in the order entered, and stores them in the order data file 416. Then, an order slip 143 is printed out based on the result of the order input from the kitchen printer 141 in the kitchen, and a cooking instruction is issued to the kitchen.

  Next, it is determined whether or not a predetermined time has elapsed since the order was entered (step SP4). If the determination is “NO”, it indicates that the store clerk has delivered the cooked product to the customer's table and pressed the delivery completion key in the PDA 151 (step SP5). On the other hand, if the determination in step SP4 is “YES”, the process proceeds to step SP6, and a display indicating that the cooked product has not been delivered to the customer's table within the predetermined time is displayed on the liquid crystal display 511. . And it returns to step SP4 and the operation | movement mentioned above is repeated.

  Next, it is determined whether or not a predetermined time has elapsed since the cooked product was delivered to the customer's table (step SP7). If the determination is “NO”, the process proceeds to step SP8. On the other hand, when the determination in step SP7 is “YES”, the process proceeds to step SP9, and the liquid crystal display 511 displays that the customer has been at the table for a predetermined time or more. And it returns to step SP7 and the operation | movement mentioned above is repeated.

  Next, the process proceeds to step SP8, where it is determined whether or not collective payment is performed in the POS system 122, where the payment for the menu ordered by the customer sitting at one table is collectively performed. If the determination is “YES”, the process proceeds to step SP10, and the store clerk processes the contents described in the order slip 143 in a lump to perform collective payment. When the menu described in the order slip 143 includes the above-described special sale menu or bundled menu, the settlement process is performed by applying the special sale price or the bundle price. Then, when the settlement process ends, the process proceeds to step SP15.

  On the other hand, if the determination in step SP8 is “NO”, individual settlement is performed, the process proceeds to step SP11, and in the POS system 122, the clerk uses the line number Ln described in the order slip 143 to Input from listening to the customer (step SP11). Then, it is determined whether or not all line numbers Ln have been input to the POS system 122 (step SP12). If the determination is “YES”, the process proceeds to step SP13, and the payment for the menu is performed for each customer. If the menu includes a special sale menu or a bundled menu, the adjustment process is performed by applying the special sale price or the bundle price as in step SP10. Then, when the settlement process is completed, the process proceeds to step SP14. On the other hand, if the determination in step SP12 is “NO”, all the line numbers have not been input, and the process returns to step SP11 to input the line numbers.

  Next, in step SP14, it is determined whether or not settlement has been completed for all menus. If the determination is “YES”, the process proceeds to step SP15. On the other hand, if the determination is “NO”, it means that the payment is not completed, and the process returns to step SP11 and the operation from the input of the line number is repeated.

  Next, in step SP15, it is determined whether or not the clerk has performed a sign-out operation. If the determination is “YES”, sign-out has been performed, and the operation of the PDA 151 is terminated. On the other hand, if the determination is “NO”, the operation of the PDA 151 is continued, so the process returns to step SP3 and the following operations are repeated.

  As described above, according to the above embodiment, the time from when the clerk receives an order from the customer by the PDA 151 until the cooked product is carried to the customer's table, or after the cooked product is carried to the customer's table, Since it can be understood that the time at the table exceeds a certain value, it is possible to reduce the situation where the ordered menu is not cooked or the customer stays at the table.

  In addition, according to the above embodiment, the clerk can perform individual settlement by the POS system 121 using the line number described in the order slip 143, so that appropriate services can be provided to various customers.

  In the present embodiment, it is assumed that the ordering server 411 belongs to the headquarters of the company that operates the restaurant and is connected to each store via the intranet 31, but each store is an outsource of information systems of a plurality of companies. It may be assumed that the business is connected to an ordering server managed by an ASP (Application Service Provider) (IDC) or an Internet Data Center (IDC), which is a business, via the Internet.

Next, a second embodiment of the present invention will be described.
The block configuration (FIG. 12) and operation of the ordering system in the second embodiment are similar to those in the first embodiment, but the components are changed as follows. That is, store A11a, store B12a, store C13a,... In the first embodiment are changed to store A11b, store B12b, store C13b,. The above change is made to change the order input device from the PDA 151, 152,... To the terminals 171, 172,... Provided in the self-service ordering panel 170 in which the order input device is provided on the table. This is because the television camera 131 is added to the kitchen. Further, the ordering server 411 additionally stores a customer comment file 417 (customer comment input means) shown in FIG. 14 and an input device association file 418 (association means) shown in FIG. Hereinafter, this embodiment will be described with reference to the drawings.

  As shown in FIG. 13, the self-service ordering panel 170 according to the present embodiment includes a table 181 on which terminals 171 to 174 are storable and customer sofas 182 and 183. The terminals 171 to 174 have the same configuration as the PDAs 151, 152,..., But are rotatably attached to the table 181. For example, when the terminal 171 is rotated halfway, the bottom face is turned upward so that the operation unit faces the customer when necessary, and the customer does not disturb the meal when unnecessary. To.

  The terminals 171 to 174 are associated with the table 181 by the input device association file 418. For example, in the example illustrated in FIG. 15, a table 181 having a table number “12” includes a terminal 171 having an input device number “210” and a terminal 172 having an input device number “222”. Indicates that it is associated.

  Usually, the liquid crystal display of the terminal 171 displays a main screen 711a shown in FIG. In the input screen 171a, the cursor 191 is moved over the selection item, and the cursor 191 is confirmed, so that the selection item is confirmed.

  In the kitchen, a TV camera 131 is installed in a place where the cooking state can be photographed, and the photographed video can be transferred via the access point 112 and the wireless LAN.

  In addition, the customer comment file 417 stores the date, classification, customer group, and comments as customer comment data for each table number of the table where the customer who has placed an order is present. The classification stores the theme of the comment. The customer group memorizes the outline of the customer who made the comment (for example, “Male 20s”).

Next, the operation of the ordering system in the present embodiment will be described.
Since the operation of the ordering system in this embodiment is similar to the operation of the ordering system in the first embodiment, only the differences will be described. Similarly to the first embodiment, since the terminals 171 to 174 have the same specifications, the terminal 171 will be described below.

  In the terminal 171, when the customer confirms “1. Order input” with the cursor 191, a menu list screen equivalent to the PDA 151 handled by the store clerk is displayed, and the same menu input operation as in the first embodiment is performed. . Further, when “2. Kitchen screen” is confirmed by the cursor 191, the cooking situation in the kitchen is photographed by the television camera 131 and displayed on the liquid crystal display of the terminal 171.

  When the customer confirms “3. Input of noticed point” with the cursor 191, the liquid crystal display of the terminal 171 inputs the customer segment on the customer segment information input screen (not shown) and then inputs the input screen 711 b shown in FIG. 17. Is displayed. Next, when any item is confirmed by the cursor 191, an input screen 171c shown in FIG. 18 is displayed. The lower half of the input screen 711c is an area assigned to hiragana, and a character is input by moving the cursor over the character to be input and confirming with the joystick. After the character input is completed, the cursor is moved to the “completed” area and the joystick is pressed to end the character input. When the character input is completed, the terminal 171 transmits the date, classification, customer segment, and comment to the ordering server 411 as customer comment data. The ordering server 411 stores the customer comment data in the customer comment file 417.

  Further, when a specific key operation is performed, the POS system 121 calculates the total amount of menus input by the terminals 181 and 182 associated with the table 181 by the input device association file 418 (batch settlement means). Further, it is switched whether the menus input by the terminals 181 and 182 are individually settled without switching together by another key operation (switching means).

  As described above, according to the above embodiment, the customer can order the menu himself / herself using the terminal 171 provided on the table 181, so that the customer can quickly place an order, Can reduce labor costs and provide food at low cost.

  Moreover, according to the said Example, since the customer can see the state of a kitchen, dissatisfaction with waiting time can be eliminated. In addition, since the customer can input a comment using the terminal 171, a questionnaire can be taken even if the customer does not have a writing instrument. In addition, since the comments are input by category, the trouble of organizing the comments by category can be saved.

  In this embodiment, it is assumed that the ordering system is constructed by stores having the same equipment and specifications such as store A11b, store B12b, store C13b,..., But store A11b, store B12a, store C13b, ... stores with different facilities and specifications may be mixed.

  Further, in the present embodiment, instead of the self-service ordering panel 170 in which the terminals 171 and 172 are provided as order input devices on the table, the terminals 161, 162,... A stationary terminal 160 may be provided.

  As mentioned above, although the Example of this invention was explained in full detail with reference to drawings, the concrete structure is not restricted to this Example, The design change in the range which does not deviate from the summary of this invention is also included.

It is a block diagram which shows the structure of the ordering system in 1st Example of this invention. It is a figure which shows the content of the menu data file 412 in the 1st Example of this invention, and a 2nd Example. It is a figure which shows the content of the attendance and attendance file 413 in the Example. It is a figure which shows the content of the special sale menu file 414 in the Example. It is a figure which shows the content of the bundle file 415 in the Example. It is a figure which shows the content of the order data file 416 in the Example. FIG. 2 is a block diagram showing a configuration of a PDA (Personal Data Assistants) 151 in the first embodiment of the present invention. It is an external view of PDA151 in the same Example. It is a figure which shows the display content of the input screen 511a of PDA151 in the Example. It is a figure which shows the content of the order slip 143 in the 1st Example of this invention, and a 2nd Example. It is a flowchart explaining operation | movement of the ordering system in the Example. It is a block diagram which shows the structure of the ordering system in 2nd Example of this invention. It is an external view of the self-service ordering panel 170 in the same Example. It is a figure which shows the content of the customer comment file 417 in the Example. It is a figure which shows the content of the input device correlation file 418 in the Example. It is a figure which shows the display content of the main screen 711a of the terminal 171 in the Example. It is a figure which shows the display content of the input screen 711b of the terminal 171 in the Example. It is a figure which shows the display content of the input screen 711c of the terminal 171 in the Example.

Explanation of symbols

10 ... Sales promotion / store support staff, 11a, 11b ... Store A, 12a, 12b ... Store B, 13a, 13b ... Store C, 31 ... Intranet, 41 ... Headquarters, 101 , 102, 111 ... PC (Personal Computer), 112 ... access point, 113 ... store server, 114 ... router, 121 ... POS (Point Of Sales) system (settlement device) (individual) Accounting means) (collective payment means), 122 ... call key (clerk calling means), 131 ... TV camera, 141, 142 ... kitchen printer (cooking instruction device) (slip printing device), 143. Order slips, 151, 152... PDA (Personal Data Assistants), 160... Stationary stationary ordering terminals, 161, 162, 171, 172, 173, 174 ... Terminal, 170 ... Self-service ordering panel, 181 ... Customer table, 182, 183 ... Customer sofa, 191 ... Cursor, 411 ... Ordering server (server), 412 ... Menu data file (menu data master storage means), 413 ... Attendance file (clerk management file), 414 ... Sale menu file, 415 ... Bundle file, 416 ... Order data file, 417 ... customer comment file (customer comment input means), 418 ... input device association file (association means), 511 ... liquid crystal display (display means), 511a ... menu list screen, 512.・ Cursor, 513 ... Cursor key, 514 ... Push key, 516 ... CP 517 ... ROM, 518 ... RAM (menu data storage means), 519 ... antenna, 520 ... wireless communication unit, 521 ... clock circuit, 522 ... voice output unit (voice output) Means), 523... Speaker (audio output means), 524... Bus line, 711a... Main screen, 711b, 711c... Input screen, Ln.

Claims (12)

A plurality of order input devices carried by a store clerk, a settlement device that performs settlement based on an order input by the order input device, and provided in a kitchen. When the order input device receives an order, cooking is performed in the kitchen. An ordering system for a restaurant in which a cooking instruction device that performs an instruction and a server that stores and manages data related to the order are connected via a communication line,
Menu data master storage means for storing menu data and application programs for the server to input orders in the order input device, and menu data transmission means for transmitting the menu data and application programs to the order input device. ,
Communication means for transmitting a signal to a server when the order input device starts use and receiving the menu data and the application program from the server, storage means for storing the menu data and the application program received from the server, and the menu An ordering system comprising: a menu list for inputting an order based on data and the application program; and display means for displaying an action instruction . The communication means transmits a store clerk code input operation signal to the server by a store clerk code input operation,
2. The ordering system according to claim 1, wherein when the server receives the store clerk code input operation signal, the server transmits the menu data and the application program.   2. The ordering according to claim 1, wherein a service start time, a service content, and a message for a clerk about the service are set for a predetermined menu, and the order input device displays the message when the service start time is reached. system.   The order input device displays a message for recommending the other menu when an order is entered for one menu when a setting is made to discount when a certain menu and another menu are ordered together. The ordering system according to 1. The server comprises a clerk management file storage means for storing a clerk management file for storing a clerk code and attendance data for each clerk, and a clerk message setting means for setting a message for the clerk,
The order input device transmits a store clerk code input operation signal to the server by a store clerk code input operation,
When the server receives the store clerk code input operation signal, to send a message for the store clerk,
The ordering system according to claim 1, wherein the order input device receives and displays the message for the store clerk.   The ordering system according to claim 1, further comprising a cooking completion notifying operation unit that is disposed in a kitchen and notifies the order input device that cooking has been completed. A store clerk calling means for transmitting a store clerk call operation signal for calling a store clerk by a customer is provided in the vicinity of the settlement apparatus,
The ordering system according to claim 1, wherein when the order input device receives the store clerk call operation signal, the order input system issues a call to the store clerk.   2. The ordering system according to claim 1, further comprising voice output means for converting all menus input by the order input device into voice for confirmation and outputting the voice.   2. The ordering system according to claim 1, wherein when the predetermined time elapses after the order input device has input that the delivery of the ordered menu to the customer's seat has been completed, the ordering system is notified.   The ordering system according to claim 1, wherein when the predetermined time or the estimated cooking completion time has passed after the order input device has input an order, the ordering system is notified.   11. The ordering system according to claim 10, wherein when the order input device inputs that the delivery of the ordered menu to the customer's seat is completed, the operation according to claim 10 is canceled. Item number is assigned to the menu in the order entered for each table number and stored,
A slip printing device for printing the item number and the menu and the table number and issuing a slip;
The settlement apparatus includes an individual accounting unit that refers to the slip, designates the table number and the item number, calculates a total of the menu designated by the table number and the item number, and performs individual accounting. The ordering system according to claim 1.

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