JP2019046091A - Turn managing system - Google Patents

Abstract

To provide a turn managing system for presenting a waiting time for a customer who is waiting a turn, and for managing the turn.SOLUTION: A turn managing system 1 for managing a turn waiting in a facility includes: contents registering means 3 for registering service contents associated with a necessary time; element registering means 5 for registering a service providing element; receiving means 9 for receiving a selection of the desired service contents from a customer; and calculating means 8 for calculating a waiting time until a service is provided to the customer using the necessary time associated with the service contents received by the receiving means.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an order management system for managing the waiting of a user in a facility or the like.

  2. Description of the Related Art Conventionally, techniques have been provided for managing waiting for a customer until service is provided at a restaurant, a store that performs window services such as a bank or a mobile phone shop, and a facility such as a barber / beauty salon.

  For example, in a restaurant or the like, there is known a method in which the shop side prepares a reservation sheet in advance, and allows the customer who is waiting for the order to enter the name and the number of representatives and to manage the customer's order (Patent Document 1) ).

  In addition, the first input unit that receives the registration operation of the queue waiting for each queue item that can be queued in the facility, and the second operation of receiving the change operation of the queued item while responding to the queue group for which the queue has arrived There is known a technique related to an order management system provided with an input unit and a recording unit that records information on the correspondence time for each waiting item for the waiting order set whose order has arrived (Patent Document 2).

JP 2004-94380 A JP, 2017-134489, A

  In the prior art, it has been performed to present a time that serves as an indication of the waiting time to a customer who has received a waiting call (in particular, paragraph 0041 of Patent Document 2). In patent document 2, it is described that the value etc. which were calculated by multiplying the average waiting time per 1 set with the present waiting group number are used in calculation of the waiting time of order waiting.

  However, depending on the content of the service desired by the customer, the number of service providing elements for providing the service to the customer, etc., the time for actually providing the service may often differ greatly. , Could not give guidance of the waiting time with increased accuracy. In addition, it has not been possible to sufficiently manage the customers who have been seated in the seats without receiving the reception and the staff and seats that provide services.

  The present invention has been made in view of the above-described actual situation, and it is an object of the present invention to provide an order management system for presenting waiting time to a customer who is waiting for order and performing management. Do.

In order to solve the above problems, the present invention is an order management system for managing an order waiting in a facility, comprising:
Content registration means for registering service content linked with required time;
An element registration unit for registering a service providing element;
Accepting means for accepting a selection of service contents desired from the customer;
And calculating means for calculating a waiting time until the service is provided to the customer using the required time associated with the service content received by the reception means.

  With such a configuration, the required time can be set for each service desired by the customer, and the waiting time can be calculated. This makes it possible to more accurately calculate the waiting time of the customer to be received from now, based on the service being provided, the service content desired by the customer who is waiting for the order, and the like.

A preferred embodiment of the present invention is characterized in that it comprises selection registration means for receiving selection of a service providing element related to a predetermined customer from a service provider.
With such a configuration, it is possible to associate the service providing element from the service provider with the service content selected by the customer, and perform management and the like regarding the service.

In a preferred mode of the present invention, the selection registration means receives the setting of the service content concerning a predetermined customer.
With such a configuration, for example, the service content can be associated with a customer who is seated without selecting the service content at the reception terminal or the like. As a result, the service content can be registered in the same manner as the customer who has registered itself, and the waiting time can be calculated correctly.

In a preferred embodiment of the present invention, after the provision of the service selected by the reception means or the selection registration means is completed,
The selective registration means is characterized by receiving registration of at least one of new service content or service providing element for providing a service to the customer.
With such a configuration, registration can be performed efficiently, for example, when new service content is continuously provided after the provision of certain service content.

In a preferred embodiment of the present invention, the calculating means calculates a plurality of waiting times for each of one or a plurality of service contents.
With such a configuration, the waiting time can be calculated according to the type of service content and the like, and can be presented to the customer at the reception terminal or the like.

In a preferred aspect of the present invention, the service providing element is associated with attribute information;
The receiving unit receives a selection of selection information.
The calculating means may further calculate a waiting time using the selection information and the attribute information.
With such a configuration, it is possible to perform more detailed calculation of the waiting time using the attribute of the service providing element desired by the customer.

In a preferable mode of the present invention, the calculation means is characterized by calculating a plurality of waiting times for each of one or a plurality of pieces of attribute information.
With such a configuration, it is possible to calculate the waiting time according to the attribute of the service providing element and present it to the customer at the reception terminal or the like.

In a preferred embodiment of the present invention, the system further comprises a tying means for tying the service content and a service providing element which can or can not provide the service content,
The calculation means is characterized in that the waiting time is calculated using the service content linked to the service providing element.
With such a configuration, service contents that can be provided are set for each service providing element, and based on that, it is possible to calculate more accurate waiting time.

In a preferred embodiment of the present invention, the accepting means accepts selection of the number of customers.
The service providing element is a seat, and the number of customers for calculating the waiting time is associated with the number of customers in the calculation means.

  In a preferred embodiment of the present invention, the service providing element is a staff, and the calculation means can associate the attendance status of the staff for calculating the waiting time.

In a preferred embodiment of the present invention, the attendance status is set using registered shift information.
With such a configuration, allocation of service providing elements to received service content, calculation of waiting time, and the like can be efficiently performed.

The present invention is an order management method for managing order waiting in a facility, comprising:
Content registration means for registering service content linked with required time;
An element registration unit for registering a service providing element;
Accepting means for accepting a selection of service contents desired from the customer;
The processing unit of the order management server executes: calculating means for calculating a waiting time until the service is provided to the customer using the required time linked to the service content received by the receiving means I assume.

The present invention is an order management program for managing order waiting in a facility, comprising:
Content registration means for registering a service content in which a required time is linked;
An element registration unit for registering a service providing element;
Accepting means for accepting a selection of service contents desired from the customer;
It is characterized in that it functions as calculation means for calculating a waiting time until providing a service to a customer using the required time linked to the service content received by the reception means.

  According to the present invention, it is possible to present a waiting time to a customer who is waiting for a turn, and to provide a turn management system for performing management.

It is a functional block diagram of an order management system according to Embodiment 1 of the present invention. It is a hardware block diagram of order management server in connection with Embodiment 1 of this invention. It is a figure which shows an example of the reception management table which concerns on Embodiment 1 of this invention. It is a figure which shows an example of the printed matter in connection with Embodiment 1 of this invention. It is an example of a screen display in the display part of the shop terminal which concerns on Embodiment 1 of this invention. It is a processing flowchart at the time of performing reception by the shop terminal which concerns on Embodiment 1 of this invention. It is an example of a screen display in the display part of the employee terminal which concerns on Embodiment 1 of this invention. It is an example of a screen display in the display part of the employee terminal concerning Embodiment 1 of this invention. It is an example of a screen display in the display part of the employee terminal concerning Embodiment 1 of this invention. It is a processing flowchart at the time of performing reception by an employee terminal concerning Embodiment 1 of the present invention. It is a processing flowchart at the time of performing reception by an employee terminal concerning Embodiment 1 of the present invention. It is an example of a screen display in the display part of the shop terminal which concerns on Embodiment 2 of this invention.

First Embodiment
The order management system according to the present invention will be described below using the drawings. The embodiment described below is an example of the present invention, and the present invention is not limited to the following embodiment, and various configurations can be adopted.

  For example, although the configuration, the operation, and the like of the order management system are described in the present embodiment, a method, a server device, a computer program, a recording medium, and the like having the same configuration can also achieve the same effects. Also, the program may be stored in a recording medium. By using this recording medium, for example, the program can be installed in a computer. Here, the recording medium storing the program may be a non-transitory recording medium such as a CD-ROM.

  In this embodiment, a barber / beauty salon is exemplified as to manage waiting for customers. In addition, the present invention includes a restaurant, a shop that performs window services such as a bank or a mobile phone shop, an amusement facility such as an amusement park or a game center, a commercial facility such as a shopping mall or department store, a public facility such as a hospital or a city hall, etc. In the above, it can be used to manage the waiting of customers, and there are no particular restrictions on the types of facilities and services used.

  Also, in the following, the service content indicates the type of service provided to the customer, and the service providing element indicates an element for providing the service to the customer.

  For example, in a barber / beauty salon, the service contents are "cut", "shampoo blow", "front cut", "other", "color (dyed hair)", "cut + color", "cut + perm" , "Cut + Air Wave", "Perm", "Cut Color + Perm", "Correction", "Correction + Cut", "Correction + Cut + Color", etc. Indicates the type of service provided to the customer. The service providing element indicates an individual staff who provides the service ordered by the customer.

  In addition, the waiting time is a time that is a standard for a customer visiting a store to be scheduled to receive the service. For example, the waiting time is presented to the customer in the form of "120 minutes". The waiting time calculated in the present invention does not necessarily have to be presented to the user in the form of the remaining time until the service provision, for example, the time obtained by adding the waiting time to the reception time etc. It may be presented in the form of scheduled time, etc. Also, when there is no need to wait for the turn, that is, when the waiting time is "0 minutes", in this example, it is treated as having a waiting time of "0 minutes".

  FIG. 1 is a diagram showing an outline of an order management system according to an embodiment of the present invention. The order management system 1 is installed in a shop, an order management server 2, a database DB storing information on order management, and employee terminals 10 (10A, 10B) operated by (user) employees of the shop, It comprises a shop terminal 20 operated by a customer, and a printer 30 for providing the customer with printed material on which a reception number (calling number) waiting for a turn or waiting time is printed. The order management server 2, the employee terminal 10 and the shop terminal 20 are configured to be communicable via the network NW.

  FIG. 2 is a diagram showing a hardware configuration of the order management server 2. The order management server 2 communicates with an arithmetic unit (CPU 201), a main storage unit (RAM 202), an auxiliary storage unit (recording unit 203) such as an HDD, an SSD, or a flash memory, and an external device via a network NW. A communication device 204, which is an interface to perform, an input device 205, and an output device 206 are provided. The recording device 203 also stores an operating system 207 and an order management program 208 that exerts the function in cooperation with the operating system 207.

  The employee terminal 10 is a general-purpose device provided with an arithmetic device such as a CPU, a main storage device such as a RAM, an auxiliary storage device such as an HDD or SSD, a flash memory, and various input / output devices including connection means to the network NW. Computer devices can be used. In this embodiment, the case where a tablet terminal provided with a touch panel is used as the input unit 11 (11A, 11B) is exemplified. The employee terminal 10 stores a dedicated application for functioning as an employee terminal and a web browser application for using a web page.

  The store terminal 20 is generally provided with an arithmetic device such as a CPU, a main storage device such as a RAM, an auxiliary storage device such as an HDD or SSD, a flash memory, and various input / output devices including connection means to the network NW. Computer devices can be used. In this embodiment, the case where a tablet terminal provided with a touch panel is used as the input unit 21 is exemplified. The store terminal 20 stores a dedicated application for functioning as a store terminal and a web browser application for using a web page.

  The store terminal 20 is a terminal device installed near the entrance of a facility or the like, for receiving or waiting for a customer to receive a service. The printer 30 is connected to the shop terminal 20 by wire or wireless, and performs printing on a sheet by the ticket issuing unit 31 based on a print request from the shop terminal 20.

  The employee terminal 10 is a terminal device used by an employee in order to perform setting of a staff in charge of providing a service, and reception management of a customer. Here, even if one employee terminal 10 is configured to double as the shop terminal 20, the present invention can be implemented. In such a case, for example, a dedicated application for functioning as an employee terminal and a shop terminal or a web browser application for using a web page may be stored.

  The employee terminal 10 does not necessarily have to be a plurality of computers connected to the order management server 2, and may be one. Moreover, the shop terminal 20 does not necessarily need to be one, and may be comprised from the several computer connected with order management server 2 via the network NW.

  The order management server 2 includes content registration means 3, required time registration means 4, element registration means 5, association means 6, selection registration means 7, calculation means 8, and reception means 9. . Here, the computer configuring the order management server 2 does not necessarily have to be one, and may be configured from a plurality of computers distributed on the network NW. In addition, a part or all of a program for executing each means provided in the order management server 2 is stored in the employee terminal 10 or the shop terminal 20 and executed in the employee terminal 10 or the shop terminal 20 It may be of any configuration.

  The database DB stores information on order management used in the order management system 1. In the present embodiment, the database DB stores a reception management table. A part or all of the information stored in the database DB may be stored in the employee terminal 10 or the shop terminal 20 and used. FIG. 3 is a diagram showing an example of a reception management table in the present embodiment.

  One record (hereinafter referred to as reception information) of the reception management table includes, for example, reception date and time indicating the date and time of reception, “guided”, “not yet called”, “absent”, “in call”, “provided Information status indicating the provision status of services to accepted customers such as “Inside”, reception numbers used for reception management in the store, such as waiting for orders and calls, content information indicating the contents of accepted services, request for service providing elements It includes selection information for accepting or asking customers to answer as a questionnaire, service start date, end date, etc.

  Further, in the present embodiment, the database DB includes a user management table having information on the manager of the store such as the owner of the store, a store management table having information on the store managed by the user, and service contents in each store. It has a service content table having information on type, required time, etc., and a provision element table having information on service provision elements.

  The service content table contains, for example, service content and time required for each service. For example, as the service content, "cut", "shampoo blow", "front cut", "other", "color", "cut + color", "cut + perm", "cut + airway", "perm", "Cut Color + Perm", "Correction", "Cut + Correction", "Correction + Cut + Color", etc. are registered, and "Cut" is "60 minutes" and "Color" is "60 minutes" as the required time. “Cut color + permanent” is registered as “150 minutes” and the like. The contents of these services and the required time are set by the shop owner or the like.

  The provision element table includes, for example, a provision element for providing a service, service content that can be provided by each provision element, and an attribute (attribute information) of the service provision element. For example, the staff registered in the store is registered as a service provision element in association with the store ID of the store. Service contents that can be provided are associated with each service provision element, and it can be configured to calculate the waiting time according to the received service contents. In the case of this example, the attribute (attribute information) is, for example, the gender of the staff.

  Furthermore, calculation of waiting time and assignment of service providing elements to service contents can be efficiently performed by associating the service providing elements such as attendance and absence with each service providing element. When the service providing element can not provide the service, for example, when the staff is “take in”, the status can be set, and calculation of the waiting time and assignment of the service providing element to the service content are not performed. It can be done. The employee terminal 10, the shop terminal 20 or the order management server 2 may have a configuration capable of reading the shift information of the staff and automatically setting the status of the service providing element.

  Further, for example, in the store management table etc., when there is a limit to the number of customer units that can simultaneously provide service, such as the number of seats in the store and the number of reception counters, the numerical value and location information of that number may be included. Good. The location information includes, for example, the names of the seats performing the treatment such as "first window" and "second window" in the case of a window service, and "first seat" and "second seat" in the beauty salon It is information. In addition, this number and place information may be changeable from the employee terminal 10 or the shop terminal 20.

  The content registration unit 3 receives registration of service content via the input unit 11 of the employee terminal 10 and the like. For example, "cut", "shampoo blow", "front cut", "other", "color", "cut + color", "cut + perm", "cut + airway", "cut" stored in the service content table Register the contents of services such as "perm", "cut color + perm", "correction", "cut + correction", "correction + cut + color", etc. In addition, when service contents can be expressed by a combination of a plurality of service contents like “cut + color”, the service contents that can be expressed by the combination are not registered, and a plurality of service contents (in this example, the required time “60 minutes The order may be accepted by allowing the customer to select “Cut” and “Color” of the required time “60 minutes”.

  The required time registration unit 4 registers the required time required to provide the service in association with the service content. The required time may be registered through the input unit 11 of the employee terminal 10 or the like, or according to the provision time of the service provided in the past (for example, the “guided” record in the reception management table), It may be registered and changed automatically.

  The element registration unit 5 receives registration of a service providing element that provides a service via the input unit 11 of the employee terminal 10 and the like. In this example, the staff registered in the store is registered as a service providing element. Moreover, the service content which can be provided or the service content which can not be provided is matched and registered for every service provision element via the correlation means 6. FIG. For example, a staff member who is a store manager can provide all service contents, but inexperienced staff members are "cut", "shampoo blow", "front cut", "other", "color", "cut + Available for "color", "cut + perm", "cut + airway", "perm", "cut color + perm" ("correction", "cut + correction", "correction + cut + color" can not be provided Etc.) can be registered in consideration of the type of service content that can be provided by the service providing element.

  The accepting unit 9 accepts registration of the service content desired by the visiting customer via the input unit 21 of the shop terminal 20. Further, the receiving unit 9 may receive one or more selection information as well as the service content. For example, "first visit store", "second time or later" are accepted as the first selection information, "no designation", "nomination (individual selection of service provision elements)", "female staff" as the second selection information Accept (designated by attributes of service provision element). In the example of the restaurant, for example, the location of the service and the type of seat (counter, table, etc.) are selected by the customer as selection information. The selection information may include a character string or the like input through the input unit 21 such as a representative name or a telephone number.

  The selection information may be configured to be used for collecting information on the customer at the store, such as a questionnaire or collection of customer information, or may be used to calculate the waiting time. For example, in the case of “female staff nomination”, the waiting time can be calculated based on the availability status of the service providing element whose attribute is female among service providing elements.

  When reception is performed by the reception means 9, new reception information is added to the reception management table. For the customer, when the reception is performed, the ticket issue unit 31 of the printer 30 issues a printed matter in which information on the waiting time and the like is described. For example, based on the selection information etc., when the waiting time displayed on the display unit of the shop terminal 20 before acceptance and the actual waiting time change, the newly calculated waiting time The notification may be made on twenty display units or printed matter.

  FIG. 4 is a view showing an example of a printed matter to be printed. For example, information such as a reception time, a scheduled time for service provision and / or a waiting time, and a reception number are printed on the printed material T and presented to the customer.

  The calculation means 8 calculates the waiting time using the required time associated with the service content based on the registered reception information, and transmits information such as the calculated waiting time and the number of waiting people to the shop terminal 20. Do. The received waiting time is displayed on the display unit of the shop terminal 20 or printed on the printed matter T found by the ticket issuing unit 31 of the printer 30. For example, the calculation of the waiting time may further include the number of customers in service (the number of customers in the present case "in supply"), the number of customers waiting for the service provision (the number in the present "uncalled" customers), Use one or more of the number of provision elements that can provide the service content desired by the customer, the upper limit number of services that can be provided simultaneously, the attribute (attribute information) of the service provision element, the status, and the attendance status of staff (service provision element) You may calculate it.

  The selection registration means 7 receives the setting of the service providing element regarding the predetermined customer from the service provider via the input unit 11 of the employee terminal 10. For example, the case where the service content is set via the reception unit 9 and the corresponding staff (service provision element) is set on the shop side with respect to the customer who received the reception is included. In addition, based on the service content that can be provided by the service providing element or the service content that can not be provided, which is set via the correlating means 6, the display method and the display format of the service providing element at the employee terminal 10 are controlled. You may When setting service providing elements, it is possible to grasp service providing elements that can not be choreographed with respect to service contents.

  Further, the service content may be set for a certain customer using the selection registration means 7. For example, before the customer registers the service content by the reception unit 9, the case where the user is seated at the seat providing the service, the case where the customer erroneously changes the service content set, and the like are included.

  The service provider (the service providing element in this example, ie, the store staff) starts or ends the service provision via the input unit 11 of the employee terminal 10 at the start or end of the service provision to the customer. sign up. The registered start and end times are recorded in the corresponding record of the reception management table ("start date and time", "end date and time" in this example).

  The selection registration means 7 is a new service content or service providing element for providing further services to the customer after completion of the provision of the service based on the service contents selected by the reception means 9 or the selection registration means 7 Receive registration for at least one of the The registered content is registered in the reception management table as new reception information via the reception means 9.

  The flow of the reception in the shop terminal 20 in this embodiment is demonstrated using FIGS. 5-6. FIG. 5 is a screen display example on the display unit of the shop terminal 20. As shown in FIG. FIG. 6 is a process flowchart when receiving at the shop terminal 20.

  In step S1 of FIG. 6, the selection of the service content by the customer is accepted via the shop terminal 20. As shown in FIG. 5A, the waiting time TW and the selectable service content SV are displayed on the display unit of the shop terminal 20, and the customer selects the desired service content SV via the input unit 21. Do. Further, in this example, the waiting time TW is displayed for each of a plurality of service contents. The waiting time TW may be displayed for each of one or more service contents. Furthermore, the waiting customers W who are waiting for the order (the customers who are not yet called up in this example) and the absent customers who are in order but who are absent (the customers who are not present in this example) are displayed in a list. There is.

  If the service content is selected in step S1, the process proceeds to step S2, and the selection information C is accepted. FIG. 5 (b) shows an example of screen display when the first selection information C1 is received, and FIG. 5 (c) shows the second selection information C2.

  FIG. 5D is a screen display example of a confirmation screen for confirming the input service content and selection information. If the selection information is input in step S2, the process proceeds to step S3 to display a confirmation screen, and the customer presses the registration button ("issue a ticket" in the illustrated example) (step S4).

  FIG. 5E is a screen display example of the reception completion screen. If selection information is input in step S4, a reception number is assigned, and a reception completion screen is displayed. Further, the reception information is added to the reception management table (step S5), and the ticket issue unit 31 of the printer 30 issues a ticket (step S6).

  The flow of reception at the employee terminal in the present embodiment will be described using FIGS. 7 to 9 are examples of screen display on the display unit of the employee terminal 10. FIG. FIG. 10 is a process flowchart when the employee terminal 10 receives a request.

  In step S11 of FIG. 10, when there is a service content registered by the customer via the reception means 9 and the distribution of the service provision element is not performed, the selection registration means 7 can distribute the staff ST (service provision element) Are extracted (step S12).

  As shown in FIG. 7A, the display unit of the employee terminal 10 displays reception information E (selected service element) and staff ST (service providing element) which can be distributed. In the illustrated example, the staff ST that can be distributed is displayed in a selectable manner, and the staff in the service provision and the staff that can not be distributed (the staff who is absent from work, the staff whose status is “take in”, the contents of the service can not be provided) The staff members, staff members designated as selection information, staff members who can not be selected because of attribute designation, etc.) are displayed so as not to be selected. Further, in this example, location information P (a booth in the illustrated example) for providing a service is displayed in a selectable manner.

  In step S13, for the service content to which the service providing element is not distributed, the staff ST to be distributed to the service content is selected via the input unit 11, and registration is performed via the selection registration means 7. In the present embodiment, the service providing elements that can not be distributed are configured to be displayed distinguishably from the selectable service providing elements by changing the color or the like as shown in the illustrated example, and can not be selected. . When the service providing element is assigned, the reception information of the reception management table is updated. Further, as shown in FIG. 7B, the contents registered in the waiting list are displayed.

  If there is a customer who has not selected the service content (Yes (Y) in step S14), the service content and the service providing element are registered in step S15. As shown in FIG. 8A, the display unit of the employee terminal 10 is provided with an area for displaying reception information E (selected service element) and staff ST (service providing element) which can be distributed. . The employee selects service contents desired by the customer in the input unit 11 (“department selection” in the illustrated example), and registers the service content via the selection registration means 7. FIG. 8B is a screen display example when “cut” is selected as the service content.

  Furthermore, as shown in FIG. 9A, the staff ST (service provision element) to be distributed is selected for the service content selected earlier, and registered via the selection registration means 7. If the service providing element is assigned, the receipt number is assigned, and the receipt information is registered in the receipt management table. Further, as shown in FIG. 9B, the contents registered in the in-service list are displayed.

  Next, FIG. 11 is a process flowchart of the employee terminal 10 at the time of providing a service to a customer. In step S21, the status of the reception information is changed to "calling" via the input unit 11 of the employee terminal 10, and the customer whose order is used is called using the reception number or the like, and the process proceeds to step S22.

  If the customer is absent (Yes (Y) in step S22), the status of the reception information is changed to "absent" in step S24, and a new customer is called. When the customer appears (No in step S22), the status of the reception information is changed to "providing" in step S23, and a service is provided. When the service has been provided, change the status of reception information to "provided".

  Furthermore, if the customer desires to provide a service for another service content, a new service is registered (step S26). When a new service is registered (Yes in step S26), the process proceeds to step S27.

  In step S27, the employee selects service contents desired by the customer at the input unit 11, and performs registration via the selection registration means 7. Further, the staff ST (service provision element) to be distributed is selected for the service content selected earlier, and registered via the selection registration means 7. If a service providing element is assigned to the new service content, reception information is registered in the reception management table. When a new service is not registered (No in step S26), the process is ended, and a new customer is called.

Second Embodiment
The order management system 1 according to the second embodiment of the present invention will be described below using the drawings. In addition, about the structure similar to Embodiment 1, the same code | symbol is attached | subjected and the description is abbreviate | omitted.

  In this embodiment, a system configuration in the case of managing waiting for customers in the restaurant will be described. In the present embodiment, for example, the service contents are for customers such as “individual order”, “course”, “all-you-can-eat”, “all-you-can-drink”, “course + all-you-can-drink”, “all-you-can-eat + all you can drink” Indicates the type of service provided. In addition, through the required time registration means 4, as the required time, "individual order" is "120 minutes", "course" is "120 minutes", "all you can eat" is "60 minutes", "all you can drink" is "all "60 minutes", "course + all-you-can-drink" is "120 minutes", "all-you-can-eat + all-you-can-drink" is "60 minutes", etc. are registered.

  The service providing element indicates a seat for providing a service ordered by the customer. The service content is registered via the content registration unit 3, and the required time required to provide each service is registered via the required time registration unit 4. The seat (service provision element) is associated with the seat type “non-smoking seat + counter seat”, “non-smoking seat + table seat”, “smoking seat + table seat” and the like as attributes. In addition, the number of people accommodated in the seat may be further associated, and the waiting time may be calculated.

  The customer selects a desired service content at the shop terminal 20 and registers reception information via the reception means 9. In addition to the service content, the reception unit 9 also receives selection information. For example, the selection of "non-smoking seat" and "smoking seat" is accepted as the selection information.

  The reception information of the registered reception management table includes, for example, the reception date and time indicating the date and time of reception, the guidance status such as "guided", "not yet called", and "not present", the reception number, content information, selection information And so on.

  The calculation means 8 calculates the waiting time using the required time associated with the service content based on the registered reception information, and calculates information such as the waiting time and the number of waiting groups calculated for the shop terminal 20. Send. The received waiting time is displayed on the display unit of the shop terminal 20 or printed on the printed matter T found by the ticket issuing unit 31 of the printer 30.

  The calculation of the waiting time further includes the number of customer units (number of groups) in service provision, the number of customer units waiting for service provision (number of groups), the number of provision elements that can provide the service content desired by the customer, and the service provision The calculation may be performed using one or more of the attribute of the element and the like.

  The waiting time may be calculated and provided for each attribute of the service providing element. FIG. 12 is a screen display example on the display unit of the shop terminal 20. In the present embodiment, the waiting time is presented in association with the attribute of the service providing element, and notified to the customer.

  As in the illustrated example, for example, the calculation means 8 is used for each of the three types of attributes (seat type) of “non-smoking seat + counter seat”, “non-smoking seat + table seat”, and “smoking seat + table seat” The waiting time may be calculated and used for display or the like on the display unit of the shop terminal 20. The waiting time TW is calculated for each service providing element of each attribute using a required time etc. associated with the service content currently provided to the customer.

  The customer confirms the service providing element and the waiting time for each attribute on the screen as shown in FIG. 12 when accepting using the shop terminal 20, and selects the desired attribute as the selection information C. Do. Then, after selecting the selection information, the service contents “Individual Order”, “Course”, “All-you-can-eat”, “All-you-can-drink”, “All-you-can-drink”, “All-you-can-eat” Do. Reception information is registered based on the selected information.

  The acceptance unit 9 may be configured to perform acceptance based on an input from a customer terminal of a customer who wishes to make a reservation waiting for a turn instead of or in addition to the shop terminal 20. The customer terminal is a general-purpose information processing apparatus such as a personal computer or a smartphone connected via the network NW. The customer can perform reception by inputting information for receiving service contents, service providing elements, selection information, and the like via a dedicated application installed on the customer terminal or a web browser application. Here, the information such as one or more waiting times and the number of waiting persons calculated by the calculating means 8 is configured to be displayed through an application installed on a customer terminal of a customer who wants to make a reservation waiting for a turn You may

  The selection registration means 7 receives the setting of the service providing element regarding the predetermined customer (acceptance information) from the service provider via the input unit 11 of the employee terminal 10. The case where the service content is set via the reception means 9 and the corresponding seat (service provision element) is set on the shop side for the customer who made the reception, and the like is included.

  The service providing element may be associated with the place information. The place information is, for example, information including the name of a seat for providing a service, such as “first counter”, “second counter”, “first table”, “second table”, and the like.

  The service provider (store staff) registers start and end of service provision via the input unit 11 of the employee terminal 10 at the start and end of the service provision to the customer. At the end of the service, the service provider is notified based on the required time associated with the service content from the start of the service provision, and the end time of the reception information is automatically updated. You may The registered start and end times are recorded in the corresponding record of the reception management table.

  In addition, the selection registration means 7 is a new service content or service for providing a further service to the customer after the provision of the service based on the service contents selected by the reception means 9 or the selection registration means 7 is completed. Receive registration for at least one of the provided elements. The registered content is newly registered in the reception management table via the reception means 9. An example of registering a new service content is, for example, a case where an "individual order" is desired as an additional service content after the required time of the service content "all-you-can-eat + all-you-can-drink" is over.

  Also, the service provider (store staff) may set the service content for a certain customer unit using the selective registration unit 7. For example, before the customer registers the service content by the reception unit 9, the case where the user is seated in the seat (service provision element) or the case where the service content set by the customer is changed is included.

  According to the present invention, it is possible to set the required time for each service desired by the customer, calculate the waiting time, and calculate the waiting time of the customer more accurately.

  Also, the service provider can associate the service providing element with the service content selected by the customer, associate the service content with the customer, etc., and the customer (acceptance information) can be made efficient. Management, and can calculate the waiting time correctly.

  Further, the calculated waiting time can be presented by the receiving terminal or the like according to the type of service content, the attribute of the service providing element, and the like.

  Further, service contents that can be provided can be set for each service providing element, and assignment of the service providing element to the received service contents, calculation of waiting time, and the like can be efficiently performed.

1 order management system 2 order management server 201 CPU
202 RAM
203 recording device 204 communication device 205 input device 206 output device 207 OS
208 order management program 3 content registration means 4 required time registration means 5 element registration means 6 association means 7 selection registration means 8 calculation means 9 reception means 10, 10A, 10B employee terminals 11, 11A, 11B input unit 20 store terminal 21 input Part 30 Printer 31 Ticketing part DB Database NW Network TW Waiting time SV Service contents W Waiting customer A Missing customer C, C1, C2 Selection information ST Staff E Reception information P Location information

In order to solve the above problems, the present invention is an order management system for managing an order waiting in a facility, comprising:
Content registration means for registering service content linked with required time;
An element registration unit for registering a service providing element;
Tying means for tying the service content and a service providing element which can or can not provide the service content;
Accepting means for accepting a selection of service contents desired from the customer;
Calculating means for calculating a waiting time until the service is provided to the customer using the required time associated with the service content received by the reception means;
And d) selecting and registering means for receiving from the service provider the setting of the service content related to the predetermined customer and the selection of the service providing element ,
A service providing element displayed in a list based on the service content newly selected through the selective registration means on the screen for displaying a list of service providing elements that can be distributed and accepting registration of service content and service providing element a service content from the service providing elements displayed in an unselected state, characterized users update to the serving element after services selected.

The present invention is an order management method for managing order waiting in a facility, comprising:
Content registration means for registering service content linked with required time;
An element registration unit for registering a service providing element;
Tying means for tying the service content and a service providing element which can or can not provide the service content;
Accepting means for accepting a selection of service contents desired from the customer;
Calculating means for calculating a waiting time until the service is provided to the customer using the required time associated with the service content received by the reception means;
The processing unit of the order management server executes selection registration means for receiving the setting of the service content related to the predetermined customer and the selection of the service providing element from the service provider .
A service providing element displayed in a list based on the service content newly selected through the selective registration means on the screen for displaying a list of service providing elements that can be distributed and accepting registration of service content and service providing element Are updated from the service providing element where the service content is displayed in a non-selected state to the service providing element after the service content is selected .

The present invention is an order management program for managing order waiting in a facility, comprising:
Content registration means for registering a service content in which a required time is linked;
An element registration unit for registering a service providing element;
Tying means for tying the service content and a service providing element which can or can not provide the service content;
Accepting means for accepting a selection of service contents desired from the customer;
Calculating means for calculating a waiting time until the service is provided to the customer using the required time associated with the service content received by the reception means;
Functioning as a selective registration unit that receives setting of service content related to a predetermined customer and selection of a service providing element from a service provider ,
A service providing element displayed in a list based on the service content newly selected through the selective registration means on the screen for displaying a list of service providing elements that can be distributed and accepting registration of service content and service providing element a service content from the service providing elements displayed in an unselected state, characterized users update to the serving element after services selected.

The present invention is an order management method for managing order waiting in a facility, comprising:
Content registration procedure for registering service content linked with required time,
Element registration procedure for registering service providing elements;
Accepting procedure for accepting selection of service content desired from the customer;
The processing unit of the order management server executes a calculation procedure for calculating a waiting time until the service is provided to the customer using the required time linked to the service content received in the reception procedure. I assume.

Claims (13)

An order management system for managing order waiting in a facility,
Content registration means for registering service content linked with required time;
An element registration unit for registering a service providing element;
Accepting means for accepting a selection of service contents desired from the customer;
And d) calculating means for calculating a waiting time until the service is provided to the customer using the required time associated with the service content received by the receiving means.   2. The order management system according to claim 1, further comprising selection registration means for receiving selection of a service providing element related to a predetermined customer from a service provider.   3. The order management system according to claim 2, wherein the selection registration means receives the setting of the service content related to a predetermined customer. After the provision of the service selected by the reception means or the selection registration means is completed,
The said selection registration means receives the registration of the at least one of the new service content or the service provision element for providing a service to the said customer, The claim in any one of the Claims 1-3 characterized by the above-mentioned. Order management system.   The order management system according to any one of claims 1 to 4, wherein the calculation means calculates a plurality of waiting times for each of one or a plurality of service contents. The service providing element is associated with attribute information,
The receiving unit receives a selection of selection information.
The order management system according to any one of claims 1 to 5, wherein the calculation means further calculates a waiting time using the selection information and the attribute information.   7. The order management system according to claim 6, wherein the calculation means calculates a plurality of waiting times for each of one or more pieces of attribute information. It comprises a tying means for tying the service content and a service providing element which can or can not provide the service content,
The order management system according to any one of claims 1 to 7, wherein the calculation means calculates the waiting time using the service content linked to the service providing element. The reception means receives the selection of the number of customers.
The order management system according to any one of claims 1 to 8, wherein the service providing element is a seat, and the number of customers for calculating the waiting time is associated with the number of customers in the calculation means. .   The order management system according to any one of claims 1 to 9, wherein the service providing element is a staff, and the calculation means can link the attendance status of the staff for calculating the waiting time.   The order management system according to claim 10, wherein the attendance status is set using registered shift information. It is an order management method for managing order waiting in a facility, and
Content registration means for registering service content linked with required time;
An element registration unit for registering a service providing element;
Accepting means for accepting a selection of service contents desired from the customer;
The processing unit of the order management server executes: calculating means for calculating a waiting time until the service is provided to the customer using the required time linked to the service content received by the receiving means How to manage order. An order management program for managing order waiting in a facility,
Content registration means for registering a service content in which a required time is linked;
An element registration unit for registering a service providing element;
Accepting means for accepting a selection of service contents desired from the customer;
An order management program comprising: a calculation unit configured to calculate a waiting time until a service is provided to a customer using a required time associated with the service content received by the reception unit.