JP7287728B1 - Information processing device, information processing program, and information processing method - Google Patents

Abstract

The object of the present invention is to easily manage and notify reception information of customers waiting for their turn, improve the utilization efficiency of the reception information, and seamlessly perform reception, waiting, seat allocation, calling, ordering, and settlement. To provide an information processing device, a program, and a method that enable An information processing method receives reception information about use of a store from a first information processing terminal, and includes a predetermined two-dimensional code generated from customer identification information and location information of a website on which an order reception screen is provided. Controls media issuance, extracts candidate seats that can be allocated earliest from the seat allocation management information, and extracts time information about the time when the candidate seats become available, and sorts them in order of reception. , the reception information is related to the seat allocation candidate seat information and time information, the second information processing terminal is notified that the turn has arrived, and in response to a request from the second information processing terminal that has read the two-dimensional code on the predetermined medium Then, the order acceptance screen on which the customer identification information is set is displayed on the display section of the second information processing terminal. [Selection drawing] Fig. 5

Description

The present invention relates to an information processing device, an information processing program, and an information processing method.

2. Description of the Related Art With the development of communication technology, there is known a reservation system that connects to the Internet and reserves seats at stores, event venues, etc. via websites, for example. In this case, the user accesses the web server device that manages the website using a user terminal such as a personal computer (PC), smartphone, tablet terminal, etc., and enters the information necessary for the reservation to make a reservation for the store. It can be carried out.

On the other hand, a store terminal (personal computer, tablet, etc.) is installed at a store where seats are reserved via a website. As a result, the person in charge of the store or the like can confirm the reservation details received on the website via the store terminal.

The following technology has been disclosed for such a reservation system using the Internet.

As a first technique, there is disclosed a usage schedule management system that reflects the usage status of seats in a store and accepts waiting orders in consideration of available times for entering the store (for example, Patent Document 1). In the usage schedule management system, the vacant seat management device includes: business hours setting means for setting the time when a store can be entered; waiting waiting reception means for accepting waiting for a seat waiting for a vacant seat and registering waiting information; Allocation means for registering a usage quota designating a time zone to be used in association with a seat, Seat vacancy forecasting means for calculating an estimated vacancy time for each seat based on the usage quota, and Predicted seat vacancy time a store entry time determining means for calculating the scheduled store entry time of a customer who intends to wait for a turn based on the estimated store entrance time, and based on the store entrance scheduled time and the possible store entrance time, it is determined whether or not the customer can accept waiting for the customer's turn. and determination means. The waiting means for accepting a turn accepts the waiting for the order when the judging means judges that the order can be accepted.

As a second technique, a system for distributing users who wish to wait their turn is disclosed (for example, Patent Document 2). The system is an information processing device that accepts waiting for a user's turn for a facility, and includes first determination means for determining whether or not an upper limit value for the number of waiting groups associated with a time period is set. , specifying means for specifying a time zone in which the number of groups waiting for a turn does not reach the upper limit value on the day; and generating means for generating a display image.

As a third technology, a technology is disclosed that improves the utilization efficiency of reservation information and enables seamless processes from reservation to visit, seat allocation, ordering, and payment (for example, Patent Document 3). . In the third technology, the information processing device provides, in accordance with an input operation, reservation identification information for identifying reservation information of a customer for using the store and location information indicating the location of the website provided with the order reception screen. and a request from a user terminal that reads the two-dimensional code of the predetermined medium and an issuance control unit that controls the issuance of the predetermined medium containing the two-dimensional code generated based on and seat information assigned to the customer a display control unit for displaying an order acceptance screen in which reservation identification information is set on a display unit of the user terminal in response to the request.

Japanese Patent No. 7027598 JP 2022-072151 A Japanese Patent No. 7117806

Conventionally, in the store waiting system, there was a technology that presents the approximate time and time when it is possible to enter the store at the time of reception, but there is no technology that manages the seat allocation for each customer waiting in line and the time or time. I didn't. For example, with the above-described technology, it is difficult for customers waiting for their turn to confirm how long it will take for their turn to come after receiving the order.

Conventionally, in many stores, a call number is issued to a customer waiting in line to identify the customer. This operation is being carried out, and it is still often done manually. Therefore, in some cases, management such as calling, seat allocation, ordering, and settlement of customers who are waiting for their turn is input to the information processing terminal individually. Therefore, in order to link the data of customers waiting for their turn with the usage data of customers who have entered the store after their turn arrives, manual input is used as an intermediary, but as a result, the reception information is fully and effectively utilized. I wasn't able to.

Therefore, the present invention facilitates the management and notification of reception information of customers who are waiting for their turn, and improves the utilization efficiency of the reception information to seamlessly perform reception, waiting, seat allocation, calling, ordering, and settlement. provide technology that enables

An information processing apparatus according to an embodiment of the present invention includes a reception unit that receives reception information regarding use of a store from a first information processing terminal operated by a customer who wishes to use the store, and an issuance control unit for controlling issuance of a predetermined medium containing a two-dimensional code generated based on customer identification information identifying the customer and location information indicating the location of the website on which the order reception screen is provided; Based on predetermined conditions and preset priorities included in the information, seating arrangement candidates related to seating arrangement candidate seats, which are seats that can be allocated earliest, from seating arrangement management information that manages seating arrangement information a seating arrangement adjustment unit that extracts seat information and time information related to the time when the seating candidate seats become available, and associates the reception information with the seating candidate seating information and the time information in the order of reception; a notification unit for notifying a second information processing terminal used by a customer whose turn has arrived that the turn has arrived, based on the reception information associated with the seating candidate seat information and the time information; a display control unit for displaying, on a display unit of the second information processing terminal, an order reception screen in which the customer identification information is set in response to a request from the second information processing terminal that has read the two-dimensional code of the predetermined medium; , wherein the display control unit displays the order acceptance screen based on the customer's entry status when the request is made.

The notification unit is characterized in that, in units of the reception information, the candidate seats associated with the reception information and the time until the time are notified.

The seat allocation adjustment unit selects seats that can be allocated as soon as possible from seat allocation management information for managing seat allocation information based on predetermined conditions and preset priorities included in the reception information. Predetermined processing for extracting a certain seat allocation candidate seat and time information relating to the time at which the seat allocation candidate seat becomes available, and relating the reception information to the seat allocation candidate seat information and the time information in order of reception or a plurality of times at predetermined intervals, and the notification unit outputs the candidate seat allocation associated with the reception information and the time until the time for each reception information unit at a predetermined timing or It is characterized in that it is executed multiple times at regular intervals.

The notification unit outputs the candidate seating arrangement associated with the reception information and the time until the time to the second information processing terminal or the third information processing device. When there is a change in time, the seat allocation candidate seats after the change and the time up to the time after the change are output.

When a plurality of candidate seats are extracted based on the predetermined condition, the seating arrangement adjustment unit adjusts the seating arrangement according to the seating exit probability indicating the possibility of the customer leaving the restaurant as the priority order. It is characterized by extracting candidate seats.

The accuracy of leaving the table is determined according to the movement of customers seated in the store, the content of orders, the number of orders, and the elapsed time from the first order.

The reception unit further acquires the order information input to the order reception screen from the second information processing terminal , and further acquires a settlement request related to the order information from the second information processing terminal. do.

The display control unit is characterized by displaying the order reception screen when it is determined that the customer is entering the store based on the customer's entering state when the request is made.

The display control unit is characterized by displaying a predetermined message when it is determined that the customer has not entered the store or has left the store based on the state of the customer entering the store when the request is made.

An information processing program according to an embodiment of the present invention comprises, in a computer, a reception process for receiving reception information regarding use of a store from a first information processing terminal operated by a customer who wishes to use the store; issuance control processing for controlling issuance of a predetermined medium containing a two-dimensional code generated based on customer identification information that identifies the customer and location information that indicates the location of the website where the order reception screen is provided; , based on predetermined conditions and preset priorities included in the reception information, seat allocation candidate seats, which are seats that can be allocated earliest, from seat allocation management information for managing seat allocation information. Seating arrangement adjustment for extracting candidate seating information and time information relating to the time at which said candidate seating becomes available, and relating said reception information to said candidate seating information and said time information in the order of reception. and notification processing for notifying a second information processing terminal used by a customer whose turn has arrived that the turn has arrived, based on the reception information associated with the seating candidate seat information and the time information. and displaying an order acceptance screen on which the customer identification information is set on the display unit of the second information processing terminal in response to a request from the second information processing terminal that has read the two-dimensional code of the predetermined medium. A control process is executed, and the display control process is characterized by displaying the order acceptance screen based on the customer's entry status when the request is made.

In an information processing method according to an embodiment of the present invention, a computer receives reception information regarding the use of a store from a first information processing terminal operated by a customer who wishes to use the store, and is provided based on the reception information. control the issuance of a predetermined medium containing a two-dimensional code generated based on customer identification information identifying the customer and location information indicating the location of the website where the order reception screen is provided, and included in the reception information Based on a predetermined condition and a preset priority, seat allocation candidate seat information related to a seat allocation candidate seat that can be allocated earliest from seat allocation management information for managing seat allocation information ; extracting time information relating to the time at which the candidate seat allocation becomes possible; relating the reception information to the candidate seat allocation information and the time information in the order of reception; Based on the reception information associated with the information, the second information processing terminal used by the customer whose turn has come is notified that the turn has come, and the second information processing terminal that reads the two-dimensional code of the predetermined medium. In response to a request from the information processing terminal, an order reception screen in which the customer identification information is set is displayed on the display unit of the second information processing terminal , and the order reception screen is displayed on the display unit of the second information processing terminal. In the case of allowing the order receiving screen to be displayed, the order receiving screen is displayed on the basis of the state of entry of the customer when the request is made .

According to the present invention, the reception information of customers waiting for their turn can be easily managed and notified, and the utilization efficiency of the reception information can be improved to seamlessly process reception, waiting, seat allocation, calling, ordering, and settlement. allow you to do

It is a figure explaining the outline|summary of the information processing apparatus in embodiment of this invention. It is a figure which shows an example of the whole structure of the store management system in this embodiment. It is a functional block diagram of a store management server in this embodiment. It is a figure which shows an example of the data structure of the database managed by the store management server in this embodiment. It is a figure which shows the whole processing flow in this embodiment. It is a figure which shows an example of the reception screen in this embodiment. It is a figure which shows an example of the reception slip in this embodiment. It is a figure which shows an example of the reception management list screen in this embodiment. It is a figure which shows an example of the order reception screen in this embodiment. It is a figure which shows an example of the cart confirmation screen in this embodiment. It is a figure which shows an example of the order history screen in this embodiment. FIG. 10 is a sequence diagram of a reception procedure in the case of reception outside the store according to the present embodiment; It is a sequence diagram of a reception procedure performed when a customer comes to the store in the present embodiment. It is a sequence diagram of the process of displaying and notifying the waiting time performed for each customer in the present embodiment. It is a figure which shows the waiting time display / notification processing flow in this embodiment. It is a flow chart which shows an example of the processing of the store management server from the reception of the order acceptance request to the settlement processing in the present embodiment. 1 is an example of a configuration block diagram of a hardware environment of a computer that executes a program in this embodiment; FIG.

FIG. 1 is a diagram illustrating an overview of an information processing apparatus according to an embodiment of the present invention. The information processing device 1 includes a reception unit 2 , an issuance control unit 3 , a seating arrangement adjustment unit 4 , a notification unit 5 and a display control unit 6 . An example of the information processing device 1 is a store management server 12, which will be described later.

The reception unit 2 receives reception information regarding use of the store from the first information processing terminal operated by a customer who wishes to use the store. An example of the reception unit 2 is the reception unit 32 described later. An example of the first information processing terminal is the visit reception terminal 20 or the user terminal 21, which will be described later.

The issuance control unit 3 includes a predetermined code containing a two-dimensional code generated based on customer identification information for identifying the customer and location information indicating the location of the website where the order reception screen is provided based on the reception information. Control media publishing. An example of the issuing control unit 3 is a ticket issuing processing unit 33, which will be described later. Examples of the predetermined medium include paper media such as printed matter and electronic media such as image information and character information.

The seat allocation adjustment unit 4 selects seats that can be allocated earliest from seat allocation management information for managing seat allocation information based on predetermined conditions and preset priorities included in the reception information. Seating candidate seats and time information relating to the time at which the seating candidate seats become available are extracted, and the reception information is associated with the seating candidate seat information and the time information in the order of reception. An example of the seating arrangement adjustment unit 4 is a seating arrangement adjustment unit 34, which will be described later.

The notification unit 5 notifies the second information processing terminal used by the customer whose turn has arrived, based on the reception information associated with the seat allocation candidate seat information and the time information. An example of the notification unit 5 is an output unit 35, which will be described later.

In response to a request from the second information processing terminal that has read the two-dimensional code on the predetermined medium, the display control section 6 causes the display section of the second information processing terminal to display an order acceptance screen on which the customer identification information is set. An example of the display control unit 6 is an output unit 35, which will be described later. An example of the second information processing terminal is the user terminal 21, which will be described later.

By constructing in this way, it is possible to easily manage and notify the reception information of customers waiting for their turn, and improve the efficiency of utilization of the reception information, from reception, waiting for their turn, allocating seats, calling, ordering, and settlement. seamlessly. In other words, it is possible to manage how the seats to be allocated to each customer who have completed the reception and are waiting for their turn are arranged, the guidance time, and the waiting time until then. In addition, it is possible to effectively utilize reservation information and process orders, etc., without going through individual manual input work for the management of waiting, calling, seating, ordering, settlement, etc. for customers who are waiting for their turn. can.

The notification unit 5 may notify the candidate seat allocation associated with the reception information and the time until the time for each reception information. The notification destination may be, for example, the user terminal 21 described later or the store terminal 17 described later.

By constructing in this way, it is possible to manage how the seats to be allocated to each customer who have completed the reception and are waiting for their turn, the guidance time and the waiting time until then are managed. , can be output. The seats that are scheduled to be allocated are only seats for reference, and are not seats that have been confirmed.

The seat allocation adjustment unit 4 selects seats that can be allocated earliest from seat allocation management information for managing seat allocation information based on predetermined conditions and preset priorities included in the reception information. Candidate seats and time information relating to the time at which the candidate seats can be allocated are extracted, and the process of relating the reception information to the candidate seat information and time information in the order of reception is performed at a predetermined timing or at a certain time. Run multiple times at intervals.

The notification unit 5 executes a process of outputting the candidate seats associated with the reception information and the time until the time for each reception information unit a plurality of times at predetermined timings or at predetermined intervals.

By configuring in this way, waiting information can be notified based on the latest information.

The notification unit 5 outputs to the second information processing terminal or the third information processing device the time until the candidate seat allocation and the time associated with the reception information, and outputs the candidate seat allocation or the time until the time when there is a change. If so, it outputs the candidate seats associated with the reception information and the time until the time. An example of the third information processing device is a store terminal 17, which will be described later.

With this configuration, the store staff or customers can confirm the candidate seat allocation and the time until the time. In addition, when there is a change in seat allocation candidate seats or time, the time until the seat allocation candidate seats and time related to the reception information is output, so if there is no update, transmission of unnecessary notifications can be reduced. can be done.

When a plurality of seat allocation candidate seats are extracted based on a predetermined condition, the seat allocation adjustment unit 4 extracts the seat allocation candidate seats according to the degree of leaving probability indicating the possibility that the customer who is entering the store will leave as the order of priority. do. The probability of leaving is determined according to the movement of customers seated in the store, the content of orders, the number of orders, and the elapsed time from the first order.

By configuring in this way, it is possible to notify the seat that is highly likely to become available sooner, so that the accuracy can be improved.

The reception unit 2 may further acquire order information input to the order reception screen from the second information processing terminal.

With this configuration, the reservation information can be effectively used, and the customer himself/herself can easily make a reservation and place an order.

The reception unit 2 may further acquire a settlement request related to the order information from the second information processing terminal.

By constructing in this way, reservation information can be effectively used, and the customer himself/herself can easily perform everything from reservation to payment.

In response to the request, the display control unit 6 can display the order acceptance screen based on the customer's entry status.

With this configuration, the order acceptance screen is displayed only during the period from when the customer enters the store (that is, is guided to a seat) to when the customer leaves the store. That is, while waiting for a turn or after leaving the store, the two-dimensional code of a predetermined medium (for example, a reception slip 61 to be described later) is read, and the website of the URL included in the two-dimensional code (that is, the order reception screen) is displayed. You can prevent it from appearing even if you try. As a result, it is possible to prevent inappropriate orders from customers who are not entering the store (sitting).

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

FIG. 2 is a diagram showing an example of the overall configuration of the store management system according to this embodiment. The store management system 11 includes a store management server 12, a web server 13, a POS cash register 15, an order management terminal 16, a store terminal 17, a printer 18, an information display 19, a visit reception terminal 20, a user terminal 21, and a communication network 22. . The store management server 12, web server 13, and user terminal 21 are connected to a communication network 22 wirelessly or by wire. The POS cash register 15, the order management terminal 16, the store terminal 17, the printer 18, the information display 19, and the visit reception terminal 20 are arranged in the store 14, and can be accessed via a wireless or wired LAN (Local Area Network). It is connected to a communication network 22 .

The web server 13 is, for example, one or more information processing devices managed by companies that provide reservation services. The web server 13 manages a website for accepting reservations for the store 14 and provides users with a service for accepting reservations for various stores via the website (hereinafter referred to as a web reservation service).

The store management server 12 is a server device having a reservation management function, a queue management function, a seat management function, an order management function, a take-out management function, a food delivery management function, a POS function, and the like.

When the store management server 12 functions as a reservation management function, the store management server 12 receives reservations input via the web server 13 and manages the received reservations. The store management server 12 (reservation management function) stores a seat type management database (hereinafter, the database is referred to as "DB"), a media cooperation management DB, a reservation management DB, and an inventory management DB in the storage unit. The seat type management DB is a database that stores seat type information for each store (table capacity, table installation environment (private room or non-private room, etc.), seat type (tatami room, table, horigotatsu), etc.). The medium cooperation management DB is a database in which media for accepting reservations for shops handled by the shop management server 12 (reservation management function) are registered. The reservation management DB is a database that stores information on reserved seats (tables) for each store. The inventory management DB is a database that stores information including the maximum number of reservable tables, the number of reserved tables, the number of reservable tables (remaining number of tables (table inventory)), etc. for seats (tables) corresponding to seat type information. is.

When the store management server 12 functions as a queue management function, the store management server 12 manages the queue of customers entering the store 14 . Waiting for a customer's turn to enter the store 14 can be received by the visit reception terminal 20 or the user terminal 21 . The store management server 12 (waiting management function) receives reception information when a customer who visits the store from the store reception terminal 20 waits for their turn, and check-in information when a reservation customer comes to the store. etc.

When the store management server 12 functions as a seat management function, the store management server 12 manages a seat allocation schedule and allocated seats based on reservations received by the reservation management function and queues received by the queue management function. , before entering the store, after entering the store, after entering the store, etc. are managed. The store management server 12 (seat management function) acquires reservation information, acquires customer information whose turn has arrived (customer information whose turn has arrived), and manages the reservation information and customer information whose turn has arrived in a seat management DB. do.

When the store management server 12 functions as an order management function, the store management server 12 manages order information in the store. When the store management server 12 functions as a take-out management function, the store management server 12 manages order information for take-out products. When the store management server 12 functions as a food delivery management function, the store management server 12 manages order information of products for delivery. When the store management server 12 functions as a POS function, the store management server 12 manages settlement information such as product sales and settlement, sales, and the like. The store management server 12 also manages congestion information for each store, area in the store, or seat type based on the seat management DB.

Each store management server 12 may be a server system composed of one or more physical information processing devices, or may be a virtual server system composed of one or more virtual server devices. good.

The POS register 15 is a POS (Point of Sale) register terminal that performs settlement processing at the store 14 .

The order management terminal 16 is a store-side client terminal for the store management server 12, and is used to input information to the store management server 12 and to allow employees of the store 14 to receive information managed by the store management server 12. It is a terminal for displaying a screen for confirmation. In this embodiment, the order management terminal 16 is used to confirm and manage order information received from customers. The order management terminal 16 may be, for example, a personal computer (PC), a smart phone, a tablet terminal, or the like.

The store terminal 17 receives seat reservations for the store 14 in which the store terminal 17 is installed, received by the store management server 12 as a reservation management function, and seat reservations at the store 14 received by the store management server 12 as a waiting management function It is a terminal for displaying a store management screen for employees of the store to check the status of the queue and the status of vacant seats in the store 14 . The store terminal 17 may be, for example, a personal computer (PC), a smart phone, a tablet terminal, or the like.

The printer 18 is, for example, a small printer that prints on roll paper, such as a kitchen printer or a receipt printer.

The guidance display 19 is a display device for displaying the current waiting status to customers who are waiting for their turn and for calling customers whose turn it is to enter the store.

The store reception reception terminal 20 is a terminal installed at the store front or reception desk of the store 14, and is a terminal for registering waiting for a customer visiting the store and performing check-in notifying that a customer who made a reservation has arrived at the store. be. The visit reception terminal 20 may be, for example, a personal computer (PC), a smart phone, a tablet terminal, or the like.

A visitor reception terminal 20 is used by a customer to enter a waiting line for entering the store or check-in at a storefront or a reception desk. The store management server 12 accepts the waiting input from the visit acceptance terminal 20 . In addition, the store management server 12 causes the guide display 19 to display the waiting status and information necessary for calling customers whose turn it is to enter the store. An order is input to the store management server 12 by a customer at each table installed in the store.

The user terminal 21 is, for example, an information communication terminal having a communication function and an imaging function owned or occupied by a user who has reserved a seat at the store 14 or waited in line. including. An application program for reading and analyzing a two-dimensional code is installed in the user terminal 21 .

FIG. 3 is a functional block diagram of the store management server 12 in this embodiment. The store management server 12 includes a control section 31 and a storage section 41 . The control unit 31 functions as a reception unit 32, a ticketing processing unit 33, a seat allocation adjustment unit 34, an output unit 35, an order processing unit 36, and a settlement processing unit 37 by reading out and executing programs according to the present embodiment.

The reception unit 32 receives the visit reception terminal 20 when the customer who visits the store performs a reception operation on the visit reception terminal 20 to enter the store or wait in line, or when the customer who visits the store is a reservation customer. When a check-in operation is performed on the store reception reception terminal 20, reception information, check-in information, or the like is obtained. Also, the reception unit 32 acquires each request from an external device.

The ticket issuing processing unit 33 generates a two-dimensional code based on predetermined information and issues a reception slip on which the generated two-dimensional code is printed, when a customer's waiting line is received from the store reception terminal 20. to control.

Based on predetermined conditions and priority, the seat allocation adjustment unit 34 selects the candidate seats that can be allocated earliest from the seat management DB 43 and the time at which the candidate seats become available. (Scheduled Guidance Time) is extracted, and the reception information is stored in the reception management DB 42 in the order of waiting, in association with the candidate seat allocation and the time information.

The output unit 35 outputs to the store terminal 17 , another terminal, or the user terminal 21 the candidate seats associated with the reception information and the time until the guidance scheduled time for each reception information. In addition, when it is the customer's turn who is waiting, the output unit 35 notifies the customer's user terminal 21 of the customer's turn by short message service (SMS), etc. is scheduled to arrive, and the display 19 for guidance displays the call number of the customer.

In response to an order request received from the user terminal 21 , the order processing unit 36 performs order processing for receiving the order and displaying an order instruction on the order management terminal 16 .

The settlement processing unit 37 transmits settlement target information to the POS cash register 15 in response to a settlement request received from the user terminal 21, and receives settlement target information (payment information) for which settlement has been completed at the POS cash register 15. .

The storage unit 41 stores a reception management DB 42, a seat management DB 43, an order management DB 44, and a settlement management DB 45 in this embodiment. The reception management DB 42 is a database for managing reception information of customers waiting for their turn. The seat management DB 43 is a database that manages seat management information such as the use status and use schedule of each seat inside the store 14 (including outdoor seats such as terrace seats) on a time zone basis. The order management DB 44 is a database that manages information (order information) regarding orders placed at the store 14 . The order management DB 44 includes data items such as store ID, user ID (or reception ID), order date and time, and product name. The payment management DB 45 includes data items such as store ID, user ID (or reception ID), order date/time, product name, and payment amount.

FIG. 4 is a diagram showing an example of the data structure of the database managed by the store management server 12 in this embodiment. Each piece of information (each record) managed by the reception management DB 42 may be referred to as reception information. Each piece of information (each record) managed by the seat management DB 43 may be referred to as seat information.

The reception management DB 42 stores "call number", "name", "reservation time", "reception time", "check-in time", "desired number of people", "contact information", "candidate seat allocation", "guidance schedule "time", "waiting time (minutes)", "number of transmissions", "transmission time", and other data items. The item "calling number" stores numbers (calling numbers) assigned to identify the received customers in the order in which the customers were received (acceptance order). The item "name" stores the name of the accepted customer or the customer who made the reservation. The item "reservation time" stores the time at which the reservation was made when the received customer is a reservation customer. The item "reception time" stores the reception time for a customer who has not made a reservation. The item "check-in time" stores the time when the customer who made the reservation came to the store and performed the check-in process. The item "desired number of people" stores the desired number of people specified by the customer at the time of reception (including online reception). The item "contact information" stores the contact information (electric field number, e-mail address, etc.) specified by the customer at the time of reception (including online reception). The item "candidate seat allocation" stores a seat number identifying a candidate seat (candidate seat allocation) to be allocated to the accepted customer. The item "scheduled guidance time" stores the scheduled time at which the received customer is guided to the candidate seats. The item "waiting time (minutes)" stores the time (minutes, for example) until the scheduled guidance time arrives. In the item "number of times of transmission", the number of times that the expected guidance time or waiting time (minutes) was transmitted to the customer's user terminal 21 at a predetermined timing or at regular intervals to the customers waiting for their turn. Stored. The item "transmission time" stores the most recent time of transmission. The reception management DB 42 has an item "status" (for example, 0: before entry (default), 1: called, 2: entered, 3: canceled (for example, , treat as cancellation if the call is not answered)).

The seat management DB 43 stores information such as "store ID", "seat number", "reservation/visit time", "seat type", "name", "status", "stay time", "reservation/waiting determination flag", etc. Contains data items. The item “store ID” stores identification information (store ID) for identifying the store. The item "seat number" stores a number (seat number) for identifying a seat. The "reservation/visit time" stores the reservation time or the visit time. The item "seat type ID" stores identification information for identifying the seat type of the seat type (counter seat, table seat, terrace seat, etc.). The item "name" stores the name of the customer who made a reservation or visited the store. The item "status" stores status information indicating whether the customer who made a reservation or visited the store has not yet visited the store (before entering the store), has already entered the store, or has already left the store. The item "staying time" stores the staying time of a customer who made a reservation or visited the store, and stores a default value (for example, 60 minutes, 90 minutes, 120 minutes, etc.) set by the store terminal 17 . The item "reservation/waiting determination flag" stores flag information indicating whether the reservation was accepted as a reservation or as a waiting order. In that case, "W" is stored.

FIG. 5 is a diagram showing the overall processing flow in this embodiment. The flow consists of a stage before entering the store (waiting stage) (S1-S4) from the reception of the customer until the customer is called, and a stage after entering the store (S5-S6).

In order to use the store, the customer operates the visit reception terminal 20 provided at the reception of the store 14 to perform reception processing or check-in processing (S1). Here, information about customers (including customers who have checked in) received by the visit reception terminal 20 is managed by the store management server 12 as reception information.

Then, a two-dimensional code generated from information including identification information (user ID) for identifying the customer and the URL (Uniform Resource Locator) of a predetermined website is printed from the printer 18 provided around the reception terminal 20. is printed (S2). The customer waits for their turn with the reception slip.

It should be noted that the reception of the waiting order can also be done online, that is, by the user terminal 21 via the Web server 13 . In this case, when waiting online, a two-dimensional code (image) generated from information including a user ID and a predetermined website URL is transmitted to the user terminal 21 .

The store management server 12 assigns vacant seats or seats that are likely to become vacant (seat allocation candidate seats) to the reception information in the order of reception (seat allocation processing) (S3).

The store management server 12 notifies the user terminal 21 of the scheduled call time and the waiting time until that time by SMS, e-mail, or the like, and when the call time arrives, sends a notification to the customer that their turn has arrived. (S4).

The customer whose turn has come enters the store 14 and sits in the assigned seat (S5).

The customer uses the user terminal 21 to read the two-dimensional code printed on the reception slip (the two-dimensional code sent as an image when waiting for the customer's turn online). The user terminal 21 accesses the website based on the URL included in the two-dimensional code. Then, an order reception screen is displayed on the display section of the user terminal 21, and the customer places an order from the displayed order reception screen (S6).

The customer makes a payment request by operating the user terminal 21 and operating the order acceptance screen. Then, the store management server 12 performs settlement preparation processing for the customer using the POS function, and transmits settlement preparation information to the POS cash register 15 . The customer settles the account at the POS register (S7).

FIG. 6 is a diagram showing an example of a reception screen in this embodiment. The reception screen 51 is a screen displayed on the visit reception terminal 20 . The acceptance screen 51 includes an “accept” button 52 and a “check-in” button 53 .

The "reception" button 52 is a button that is pressed when a customer who has not made a reservation wants to use the store. When the "reception" button 52 is pressed, the reception details screen (not shown) is used to enter desired conditions (number of people, type of seats, etc.) for using the store, and to enter contact information (telephone number, e-mail address, etc.). ) is displayed. When the input on the reception details screen is completed, a reception slip is issued.

A "check-in" button 53 is a button that is pressed when a customer who has made a reservation comes to the store. When the "check-in" button 53 is pressed, a check-in details screen (not shown) for inputting, for example, a reservation number and contact information (telephone number, etc.) is displayed in order to identify the customer who made the reservation.

FIG. 7 is a diagram showing an example of a reception slip in this embodiment. The reception slip 61 includes a store name print field 62 , a date and time print field 63 , and a two-dimensional code print field 64 . The name of the store 14 is printed in the store name printing column 62 . The date and time when the reception slip 61 was printed is printed in the date and time printing field 63 . In the two-dimensional code print field 64, a two-dimensional code generated based on information identifying the accepted user (for example, user ID, reception ID, or call number) is printed. The two-dimensional code includes URL (Uniform Resource Locator) information of the order reception screen (website) and information identifying the user who received the order.

Next, when a customer who visits the store without making a reservation uses the store reception terminal 20 to perform a reception operation and performs reception processing, and when a customer who made a reservation uses the store reception reception terminal 20 to perform a check-in operation. Seat allocation adjustment processing when check-in processing is performed will be described.

FIG. 8 is a diagram showing an example of a reception management list screen in this embodiment. When the store staff accesses the store management server 12 using the store terminal 17 and performs a predetermined operation, the reception management list screen 71 is displayed on the display device of the store terminal 17 .

The reception management list screen 71 is a screen for managing customers (including customers who have checked in) accepted by the visit reception terminal 20 from reception (check-in) to guiding them to their seats. The reception management list screen 71 manages information about customers (including customers who have checked in) accepted by the store reception terminal 20 as reception information in a list format in order of reception.

The reception management list screen 71 includes a call number display field 72, a name display field 73, a number display field 74, a reservation time display field 75, a reception time display field 76, a check-in time display field 77, a staff memo input field 78, and a save button. 79, a candidate seating display field 80, an expected guidance time display field 81, a waiting time display field 82, a number of times of transmission display field 83, and a transmission time display field 84.

The call number display field 72 displays the call number. The name display column 73 displays the name of the received customer. The number of people display column 74 displays the number of people who use the seats. The reservation time display column 75 displays the reserved time when the received customer is a reservation customer. The reception time display column 76 displays the reception time of the customer who came to the store. The check-in time display column 77 displays the check-in time when the customer who made the reservation has received (checked in). The staff memo input field 78 is a field for the store staff to arbitrarily input a memo. When the save button 79 is pressed, the content entered in the staff memo entry field 78 can be registered. The candidate seating display column 80 displays information on candidate seats (candidate seating) to be assigned to the customer who has accepted (or checked in) the customer. The scheduled guidance time display column 81 displays the scheduled time (scheduled guidance time) at which the seat allocation candidate seat is guided. The waiting time display column 82 displays the waiting time until the guidance scheduled time arrives. The number of times of transmission display column 83 displays the number of times the guidance scheduled time or waiting time has been transmitted to the user terminal 21 of the user corresponding to the reception information. The transmission time display field 84 displays the most recent time when the scheduled guidance time or waiting time was transmitted to the user terminal 21 of the user corresponding to the reception information.

FIG. 9 is a diagram showing an example of an order reception screen in this embodiment. When the customer (user) reads the two-dimensional code printed on the receipt slip 61 with a camera provided in the user terminal 21 , an order receipt screen 91 is displayed on the screen of the user terminal 21 .

The order acceptance screen 91 includes a store name display field 92, a user ID display field 93, a category selection button 94, a product image display field 95 (95a, 95b, . . . ), and a product addition button 96 (96a, 96b, . ), product delete button 97 (97a, 97b, .

The store name display column 92 displays the store name of the store 14 . A user ID transmitted from the user terminal 21 is displayed in the user ID display field 93 . When the category selection button 94 is selected (depressed), one or more product images corresponding to the pressed category are displayed in the product image display fields 95 (95a, 95b, . . . ).

Images of products belonging to the category selected by the category selection button 94 are displayed in the product image display fields 95 (95a, 95b, . . . ). By pressing product add buttons 96 (96a, 96b, . . . ), products displayed in product image display fields 95 (95a, 95b, . . . ) can be added to the cart. Here, the cart represents an electronic space in which products added by the user to purchase with the product addition buttons 96 (96a, 96b, . . . ) are temporarily stored until payment is completed. When the product delete button 97 (97a, 97b, . . . ) is tapped, the product displayed in the product image display column 95 (95a, 95b, . can be done.

The total price display column 98 displays the total price of the products added to the cart. When the "Confirm cart" button 99 is tapped, the screen transitions to FIG. 9, and the products added to the cart can be confirmed.

FIG. 10 is a diagram showing an example of the cart confirmation screen in this embodiment. The cart confirmation screen 101 includes a store name display field 102 , a user ID display field 103 , a list of products in the cart 104 , a “return” button 105 and an “order” button 106 .

The store name display column 102 displays the store name of the store 14 . A user ID transmitted from the user terminal 21 is displayed in the user ID display field 103 . In the cart product list 104, details of products added to the cart, their subtotal, consumption tax, and total price are displayed. When the "return" button 105 is pressed, the screen returns to the order acceptance screen 91 (FIG. 9). When the “Order” button 106 is pressed, the order is confirmed and the order information is transmitted to the store management server 12 .

FIG. 11 is a diagram showing an example of an order history screen in this embodiment. A customer (user) can operate the user terminal 21 to switch from the order reception screen 91 to the order history screen 111 .

The order history screen 111 includes a store name display field 112 , a user ID display field 113 , an ordered product list 114 , a “return” button 115 and a “payment” button 116 .

The store name display column 112 displays the store name of the store 14 . A user ID transmitted from the user terminal 21 is displayed in the user ID display field 113 . The ordered product list 114 displays the details of the ordered product, its subtotal, consumption tax, and total amount. When the "return" button 115 is pressed, the screen returns to the order acceptance screen 91 (FIG. 9). When the "settlement" button 116 is pressed, the order history information is transmitted to the store management server 12, and the store management server 12 transmits the order history information to the POS register 15 as settlement target information.

FIG. 12 is a sequence diagram of the reception procedure in the case of reception outside the store in this embodiment. The user uses the user terminal 21 to access the reservation site of the store on the web server 13 (S11). Then, the Web server 13 inquires of the store management server 12 about the current waiting status (S12). The store management server 12 refers to the reception management DB 42, etc., and obtains the current waiting status (number of groups waiting for their turn, waiting time) (S13). The waiting time can be calculated by multiplying the waiting time per group by the number of waiting groups, for example, by setting the waiting time per group in advance.

The store management server 12 responds to the Web server 13 with the current waiting status (S14). The Web server 13 displays a reception screen (not shown) and waiting status information on the screen of the user terminal 21 (S15).

The user uses the user terminal 21 to check the waiting status, and displays the reception information (name, number of people, contact information (e-mail address, telephone number), scheduled visit time (accepted by specifying the time) on the reception screen. case), etc.) (S16). The web server 13 generates an e-mail containing the reception information and transmits it to the store management server 12 (S17).

The store management server 12 analyzes the received e-mail and recognizes the content of the reception information based on the analysis result. The store management server 12 adds a check-in status flag (default value: "unchecked-in") to the reception information and stores it in the reception management DB 42 . The store management server 12 updates the first-in, first-out queue (S18). That is, the store management server 12 places the reception information with the check-in status flag at the tail end of the queue.

The store management server 12 issues to the user terminal 21 via the web server 13 URL (Uniform Resource Locator) information of the order reception screen (website) and information (user ID) identifying the accepted user. Alternatively, a two-dimensional code (image) generated from the URL and user ID may be transmitted (S19, S20).

The store management server 12 may issue a waiting reception number (call number) to the user via the Web server 13 . The waiting reception number (call number) is a number that is displayed when a call is made in the store and is used when guidance is given by voice to identify the customer.

After that, the store management server 12 performs reminder processing (S21). In the reminder process, the store management server 12 extracts the reception information that has not undergone the check-in process and is at the timing of prompting the check-in from among the reception information in the queue. The store management server 12 transmits a message prompting the customer of the extracted reception information to check in by e-mail, SMS (Short Message Service), or the like (S22).

FIG. 13 is a sequence diagram of a reception procedure performed when a customer comes to the store in this embodiment. In the case of in-store reception, when a customer comes to a store 14, he/she performs a reception operation using a visit reception terminal 20 if he/she has not made a reservation, or performs a check-in operation if he/she has made a reservation (preliminary waiting). In the reception operation, the customer inputs the number of people who will use the service and contact information (telephone number, e-mail address, etc.). In the case of a check-in operation, the customer inputs information identifying already registered reception information (for example, a waiting reception number (call number), a telephone number identifying the customer, an e-mail address, etc.). The visit reception terminal 20 transmits the information received by the reception operation (reception information) to the store management server 12 (S31). In addition, below, the reception information received by check-in operation is called check-in information.

The store management server 12 (reception unit 32) receives the reception information and registers it in the reception management DB 42 (S32). When the reception information is check-in information, the reception unit 32 updates the check-in information and the check-in time of the reception information corresponding to the check-in information registered in the reception management DB 42 .

After completing the registration, the store management server 12 (reception unit 32) notifies the visit reception terminal 20 that the reception processing has been completed. The visit reception terminal 20 displays on the screen (display device) that the reception processing is completed and that a reception slip will be issued, so please take it (S33).

The store management server 12 (ticket issuing processing unit 33) stores information identifying the accepted user (for example, user ID, reception ID, or call number) and URL (Uniform Resource Locator) information of the order acceptance screen (website). The printer 18 is used to print the reception slip 61 on which the two-dimensional code generated from the above is printed (S34). The customer receives the reception slip 61. - 特許庁

FIG. 14 is a sequence diagram of processing for displaying and notifying the waiting time for each customer in this embodiment.

The store management server 12 (seat arrangement adjustment unit 34) acquires the reception information of the earliest call number from the reception management DB 42 (S41). The seating arrangement adjustment unit 34 acquires desired seat conditions such as the seat type and the number of persons input by the customer at the time of reception from the acquired reception information.

Based on the conditions, the store management server 12 (seat allocation adjustment unit 34) selects the candidate seats that can be allocated the earliest from the seat management DB 43, and the candidate seats that can be allocated. The time information about the time when the time becomes is extracted (S42). When a plurality of seat allocation candidate seats are extracted, the store management server 12 (seat allocation adjustment unit 34) determines one seat allocation candidate seat based on a predetermined priority.

The store management server 12 (seat allocation adjustment unit 34) can, for example, extract one or more in order of whether there is a vacant seat or, if there is no vacant seat, the time until the seat becomes available (for example, until a vacant seat becomes available). or whether the number of people included in the reception information is less than or equal to the number of people that can be accommodated in the seats.

It should be noted that even if it is a seat that can be guided, it may also be possible to set a seat that is not to be guided. Also, if multiple available seats are extracted, for example, the window seat may be guided as much as possible, or the priority order may be set according to the seat type (counter, table, private room, etc.), The seat may be guided according to the priority. In addition, connecting seats may also be set (there are combinations in the seat type setting).

When the store management server 12 (seat allocation adjustment unit 34) extracts the candidate seat allocation and the time at which the candidate seat allocation becomes available, it associates the candidate seat allocation and the time with the reception information ( S43). The store management server 12 (seat allocation adjustment unit 34) updates the reception management DB 42 based on the associated information.

Based on the updated reception management DB 42, the store management server 12 (output unit 35) displays the reception information on the reception management list screen 71 displayed on the store terminal 17, and displays the candidate seat allocation display column 80 and guidance information. The scheduled time display column 81 and the waiting time display column 82 are displayed with the candidate seat allocation, the extracted time, and the waiting time up to that time (S44).

In addition, the store management server 12 (output unit 35) uses the contact information (for example, telephone number, e-mail address, etc.) included in the reception information, to the user terminal 21 of the user corresponding to the reception information, The extracted time and the waiting time up to that time are notified by SMS, e-mail, or the like (S45). Note that the store management server 12 (output unit 35) may further notify the user terminal 21 of information regarding the candidate seat allocation.

The store management server 12 repeats the processing of S31 to S35 for each piece of reception information in the order of the reception number (call number). Further, the store management server 12 may repeat the processing of S41 to S45 for each piece of reception information in the order of the reception number (call number) at a predetermined timing (for example, every 5 minutes, 10 minutes, 15 minutes, etc.). good.

Then, the store management server 12 again announces, displays, and notifies (for example, SMS) the call to the customer whose turn has come. At this time, the shop management server 12 updates the "status" of the notified reception information in the reception management DB 42 from "before entering the shop" to "during a call".

After that, when the customer comes to the reception in response to the call or notification, the customer is formally guided to the final candidate seats by the clerk (this is treated as "entering the store"). Alternatively, the notification (for example, SMS) may include information specifying the allocated seat.

After confirming that the customer has entered the store, the store clerk uses the store terminal 17 to register that the customer has entered the store. Then, the store management server 12 updates the "status" in the seat management DB 43 to "already entered" (that is, the seat allocation candidate seat has already been seated). In addition, the shop management server 12 updates the "status" of the notified reception information in the reception management DB 42 from "calling" to "already entered the shop".

FIG. 15 is a diagram showing a waiting time display/notification processing flow in this embodiment. As described above, the control unit 31 of the store management server 12 functions as the reception unit 32 , the ticket issuing processing unit 33 , the seat arrangement adjustment unit 34 and the output unit 35 .

The reception unit 32 acquires reception information from the reception management DB 42 (S51). The seat arrangement adjustment unit 34 searches for the earliest available seat from the seat management DB 37 based on the conditions (number of people, seat type, etc.) included in the reception information (S52). Seats can be searched either as single seats or as joint seats.

When there are a plurality of search results (searched seats), the seating arrangement adjustment unit 34 determines the seat with the highest priority among the searched seats as the seating candidate seat (S53). The order of priority may be, for example, single seats, connected seats, descending order of the ratio of the number of people actually seated to the capacity, and descending order of proximity to the window side.

For example, if the condition is 4 seats and table seats, the table with the least number of people (4 seats) among the tables that can seat 4 or more people (e.g., 4 seats, 6 seats, 8 seats) is determined as a seat allocation candidate. Also, for example, if a plurality of four-person seats are retrieved under this condition, a window seat may be preferentially determined as a candidate seat allocation.

The seating arrangement adjustment unit 34 calculates the waiting time from the current time to the available time of the seating arrangement candidate seats (S54).

The output unit 35 outputs the candidate seats, available time and waiting time to the output destination (S55). When the output destination is the store terminal 17, the output unit 35 causes the reception information to be displayed on the reception management list screen 71 displayed on the store terminal 17. , the waiting time display field 82 displays the candidate seat allocation, the extracted time, and the waiting time up to that time. When the output destination is the user terminal 21, the output unit 35 uses the contact information (for example, telephone number, e-mail address, etc.) included in the reception information, and uses the user terminal 21 of the user corresponding to the reception information. In addition, the extracted time and the waiting time up to that time are notified by SMS, e-mail, or the like.

It should be noted that the output unit 35 simply outputs the information of the customer corresponding to the reception information when the available time of the reception information arrives or a predetermined time (3 minutes, 5 minutes, etc.) before the available time of the reception information. You may make it notify to a contact (telephone number) by SMS.

The store management server 12 repeats the processing of S51 to S55 for each piece of reception information in the order of the reception number (call number). Further, the store management server 12 may repeat the processing of S51 to S55 for each piece of reception information in the order of the reception number (call number) at a predetermined timing (eg, every 5 minutes, 10 minutes, 15 minutes, etc.). good. When the processing is repeated, the processing of S55 may be performed when the candidate seating arrangement is updated to another candidate seating arrangement in S53, or when the time is updated in S54.

It should be noted that it is also possible to set the probability of leaving the seat of a customer who finishes eating and adjust the priority according to the probability. Usually, after the meal is over and the customer leaves the seat, the seat does not become available (vacant) until the customer completes payment. Therefore, in the present embodiment, the store staff who has confirmed that the customer has finished eating and started to take a preliminary action to leave the table accesses the store management server 12 by operating the store terminal 17, handy terminal, etc., and update the probability of leaving the seats. For example, the default probability of leaving is set to the lowest probability of "0", and when updated, it is changed to "1", which is higher than that. It is assumed that the higher the numerical value of the probability of leaving, the higher the probability.

Also, the degree of withdrawal may be changed according to the customer's order status, order details, and elapsed time. For example, when a customer places an order for the first time, the minimum probability is set to "0", when the customer places the second order, the probability is set to "1", and when the customer places the third order, the probability is set to "1". You may make it set "2" with higher accuracy than. Also, if a dessert is ordered after a predetermined time has passed (for example, 30 minutes, 45 minutes, 60 minutes, etc.) from the first order, the leaving probability may be changed from "0" to "1". .

In addition, AI (artificial intelligence) may be used to analyze customer order patterns and the time from the first order to checkout, estimate customers who are about to leave, and thereby set the accuracy of leaving.

Alternatively, when a customer who has left the seat is confirmed by a camera capable of photographing the inside of the store, the leaving probability of the seat may be changed from "0" to "1".

Then, when a plurality of seats are retrieved in S52, the probability of leaving the seat may be added as one element of the priority order in S53. The order of priority may be, for example, single seats, connected seats, descending order of ratio of actual number of people seated to capacity, descending order of leaving probability, descending order of closeness to the window.

FIG. 16 is a flow chart showing an example of processing of the store management server 12 from receipt of an order acceptance request to settlement processing in this embodiment. The control unit 31 of the store management server 12 functions as a reception unit 32, an output unit 35, an order processing unit 36, and a settlement processing unit 37 by reading and executing the programs in this embodiment.

When the user terminal 21 reads the two-dimensional code printed on the reception slip 61 or the two-dimensional code sent as an image with the camera, the user terminal 21 analyzes this two-dimensional code to obtain the URL and user ID, and uses the URL Access to make an order reception screen display request (including user ID). Then, the store management server 12 executes the process of FIG.

The reception unit 32 receives an order reception screen display request (including URL information and user ID) from the user terminal 21 (S61). The reception unit 32 acquires the seating status of the customer corresponding to the user ID from the reception management DB 42 or the seat management DB 43 (S62).

The reception unit 32 determines whether or not the customer's seating situation is "before entering the store" (S63). The reception unit 32 acquires reception information corresponding to the user ID from the reception management DB 42 . Based on the item "status" of the reception information, the reception unit 32 determines that the customer with the user ID has not come in his or her turn, or even if the customer's turn has come, the customer has not entered the store in response to the call. If so, it is determined that the customer's seating situation is "before entering the store". When the reception unit 32 determines that the customer's seating status is "before entering the store" (YES in S63), the output unit 35 causes the display unit of the user terminal 21 to display "cannot be used before entering the store". (S64), this flow ends.

When it is determined that the customer's seating status is not "before entering the store" (NO in S63), the reception unit 32 determines whether the customer's seating status is "already left the store" (S65). For example, the reception unit 32 determines whether or not the “status” of the seat information corresponding to the user ID is “closed” from the seat management DB 43 . When the reception unit 32 determines that the customer's seating status is "already left the store" (YES in S65), the output unit 35 causes the display unit of the user terminal 21 to display "cannot be used after leaving the store." (S66), this flow ends.

When the reception unit 32 determines that the customer's seating status is not "after leaving the store", that is, "already entered the store" (NO in S65), the output unit 35 displays the order reception screen 91 in which the user ID is set. is displayed on the display unit of the user terminal 21 (S62).

The reception unit 32 is in a standby state until it receives a request from the user terminal 21 (NO in S68). If a request has been received from the user terminal 21 (YES at S68), the receiving unit 32 determines whether or not the request is an order request (S69). If the request is an order request (YES at S69), the order processing unit 36 performs order processing (S70). In S70, the order processing unit 36 updates the order management DB 44 based on the order request, and causes the order management terminal 16 to display the order information. After that, the reception unit 32 is in a standby state until a request is acquired from the user terminal 21 .

If the request is a payment request (NO in S69, YES in S71), the payment processing unit 37 performs payment processing for the user ID (S72). In S<b>72 , the settlement processing unit 37 transmits settlement target information (user ID, product, amount, etc.) to the POS cash register 15 . When the POS cash register 15 receives the payment target information, it enters a payment waiting state, and notifies the user terminal 21 of the payment waiting state via the store management server 12 . The user terminal 21 displays "Please come to the POS register for payment". The user goes to the POS register 15, completes the payment, and leaves the store. When the settlement process is completed, the POS register 15 notifies the store management server 12 of the completion of the settlement process. The settlement processing unit 37 updates the settlement management DB 45 upon receiving the notification. Also, the seating arrangement adjustment unit 34 updates the “status” corresponding to the user ID in the seat management DB 43 from “entered” to “exited”.

If the request is neither an order request nor a settlement request (NO in S71), the reception unit 32 is in a standby state.

FIG. 17 is an example of a configuration block diagram of a hardware environment of a computer that executes programs in this embodiment. The computer 121 may be the store management server 12, the web server 13, the user terminal 21, or any other terminal. The computer 121 includes a CPU 122, a ROM 123, a RAM 124, a storage device 125, an input I/F 126, an output I/F 127, a communication I/F 128, a reader 129, and a bus .

Here, CPU indicates a central processing unit. ROM indicates read-only memory. RAM indicates random access memory. I/F indicates an interface. A CPU 122, a ROM 123, a RAM 124, a storage device 125, an input I/F 126, an output I/F 127, a communication I/F 128, and a reading device 129 may be connected to the bus 130 as necessary.

The CPU 122 reads out the program according to the present embodiment from the storage device 125, and when functioning as the store management server 12, for example, the reception unit 32, the ticket issuing processing unit 33, the seating adjustment unit 34, the output unit 35, the order processing unit 36, the program is executed as the settlement processing unit 37; A ROM 123 indicates a read-only memory. A RAM 124 is a memory for temporary storage.

The storage device 125 is a device that stores a large amount of information. The storage device 125 can be of various types, such as hard disks, solid state drives (SSDs), flash memory cards, and the like. For example, when functioning as the storage unit 41 of the store management server 12 , the storage device 125 stores programs according to the embodiment of the present invention and various data stored in the storage unit 41 .

The input I/F 126 can be connected to input devices such as a keyboard, mouse, electronic camera, web camera, microphone, scanner, sensor, tablet, touch panel, and information reader. Also, the output I/F 127 can be connected to output devices such as a display, a touch panel, a projector, a printer, and a speaker.

The communication I/F 128 is an interface such as a port for connecting to a communication network and communicating with other devices. The communication network may be the Internet, a local area network (LAN), a wide area network (WAN), leased line, wired, wireless, or other communication network. The reader 129 is a device that reads a portable recording medium.

A program that implements the processes described in the above embodiments may be stored in, for example, the storage device 125 from the program provider side via the communication network and the communication I/F 128 . Also, the program for realizing the processing described in the above embodiments may be stored in a commercially available and distributed portable storage medium. In this case, this portable storage medium may be set in the reading device 129 and the program may be read and executed by the CPU 122 . Various types of storage media such as CD-ROMs, flexible disks, optical disks, magneto-optical disks, IC cards, USB memory devices, and semiconductor memory cards can be used as portable storage media. A program stored in such a storage medium is read by the reading device 69 .

Also, the program may be installed on a stand-alone computer, or may be installed by a cloud computer to provide only functions to the user.

According to this embodiment, the reception information of customers waiting for their turn can be easily managed and notified, and the efficiency of utilization of the reception information can be improved. Allows you to do it seamlessly. That is, for each customer who has completed reception and is waiting for his/her turn, it is possible to manage and output information on how the seats are scheduled to be allocated, the guidance time, and the waiting time until then. . As a result, each customer who has completed the reception and is waiting for his/her turn can confirm how long his or her waiting time is. In addition, it is possible to effectively utilize reservation information and process orders, etc., without going through individual manual input work for the management of waiting, calling, seating, ordering, settlement, etc. for customers who are waiting for their turn. can.

It should be noted that the seats that are scheduled to be allocated are only seats that are a guideline for the allocation of seats, and are not seats that have been confirmed to be allocated. In other words, the candidate seat assignment does not actually assign a seat to the customer in advance, but merely proposes the seat that is most likely to be assigned at that time. Seating is actually decided when, for example, the customer's turn comes and the store side calls the customer and responds to the call. After confirmation, the seat management DB 43 is updated based on the information indicating that the candidate seats have been assigned to the customer.

The present aspect has been described above based on the embodiments and modifications, but the above-described embodiments are intended to facilitate understanding of the present aspect, and do not limit the present aspect. This aspect may be modified and modified without departing from the spirit and scope of the claims, and this aspect includes equivalents thereof. Also, if the technical features are not described as essential in this specification, they can be deleted as appropriate.

REFERENCE SIGNS LIST 1 information processing device 2 reception unit 3 seating arrangement adjustment unit 4 output unit 11 store management system 12 store management server 13 web server 14 store 15 POS register 16 order management terminal 17 store terminal 18 printer 19 guide display 20 visit reception terminal 21 user Terminal 22 Communication network 31 Control unit 32 Reception unit 33 Ticket issuing control unit 34 Seat allocation adjustment unit 35 Output unit 36 Order processing unit 37 Settlement processing unit 41 Storage unit 42 Reception management DB
43 Seat management DB
44 Order Management DB
45 Settlement management DB

Claims (11)

a reception unit that receives reception information regarding use of the store from a first information processing terminal operated by a customer who wishes to use the store;
Control issuance of a predetermined medium containing a two-dimensional code generated based on customer identification information for identifying the customer and location information indicating the location of the website provided with the order reception screen provided based on the reception information. an issuance control unit that
Based on a predetermined condition and a preset priority included in the reception information, a seat allocation candidate seat, which is a seat that can be allocated earliest, is selected from the seat allocation management information that manages the seat allocation information. A seat allocation adjustment unit that extracts candidate seat information and time information related to the time when the candidate seats can be allocated, and associates the reception information with the candidate seat information and the time information in the order of reception. and,
a notification unit that notifies a second information processing terminal used by a customer whose turn has arrived that the turn has arrived, based on the reception information associated with the seating candidate seat information and the time information;
A display control unit for displaying an order acceptance screen in which the customer identification information is set on a display unit of the second information processing terminal in response to a request from the second information processing terminal that has read the two-dimensional code of the predetermined medium. and,
with
The display control unit, when the request is made, displays the order reception screen based on the customer's entry status.
An information processing device characterized by: 2. The information processing apparatus according to claim 1, wherein the notification unit notifies the seat allocation candidate seats associated with the reception information and the time until the time for each of the reception information. The seat allocation adjustment unit selects seats that can be allocated as soon as possible from seat allocation management information for managing seat allocation information based on predetermined conditions and preset priorities included in the reception information. Predetermined processing for extracting a certain seat allocation candidate seat and time information relating to the time at which the seat allocation candidate seat becomes available, and relating the reception information to the seat allocation candidate seat information and the time information in order of reception or multiple times at regular intervals,
The notification unit is characterized in that, in units of the reception information, the process of outputting the seat allocation candidate seats associated with the reception information and the time until the time is executed multiple times at a predetermined timing or at a predetermined interval. The information processing apparatus according to claim 1. The notification unit outputs the candidate seating arrangement associated with the reception information and the time until the time to the second information processing terminal or the third information processing device. 2. The information processing apparatus according to claim 1, wherein when there is a change in time, said candidate seat allocation after change and the time up to said time after change are output. When a plurality of candidate seats are extracted based on the predetermined condition, the seating arrangement adjustment unit adjusts the seating arrangement according to the seating exit probability indicating the possibility of the customer leaving the restaurant as the priority order. The information processing apparatus according to claim 1, wherein candidate seats are extracted. 6. The information processing apparatus according to claim 5 , wherein said leaving accuracy is determined according to trends of customers seated in the store, details of orders, number of orders, and elapsed time from first order. The reception unit further acquires the order information input to the order reception screen from the second information processing terminal , and further acquires a settlement request related to the order information from the second information processing terminal.
The information processing apparatus according to claim 1, characterized by: The display control unit displays the order reception screen when determining that the customer is entering the store based on the customer's entry status when the request is made.
8. The information processing apparatus according to any one of claims 1 to 7, characterized by: The display control unit displays a predetermined message when it is determined that the customer has not entered the store or has left the store based on the state of the customer entering the store when the request is made. Item 8. The information processing apparatus according to any one of Items 1 to 7 . to the computer,
a reception process for receiving reception information regarding use of the store from a first information processing terminal operated by a customer who wishes to use the store;
Control issuance of a predetermined medium containing a two-dimensional code generated based on customer identification information for identifying the customer and location information indicating the location of the website provided with the order reception screen provided based on the reception information. issuance control processing to
Based on a predetermined condition and a preset priority included in the reception information, an allocation of candidate seats, which are seats that can be allocated earliest, is obtained from the allocation management information for managing the allocation of seats. Seating arrangement adjustment processing for extracting seat candidate seat information and time information relating to the time at which the seat arrangement candidate seats become available, and relating the reception information to the seat arrangement candidate seat information and the time information in the order of reception. and,
a notification process for notifying a second information processing terminal used by a customer whose turn has arrived that the turn has arrived, based on the reception information associated with the seating candidate seat information and the time information;
Display control processing for displaying an order reception screen in which the customer identification information is set on a display unit of the second information processing terminal in response to a request from the second information processing terminal that has read the two-dimensional code of the predetermined medium. and,
and
The display control process displays the order reception screen based on the customer's entry status when the request is made.
An information processing program characterized by: the computer
Receiving reception information regarding the use of the store from the first information processing terminal operated by a customer who wishes to use the store,
Control issuance of a predetermined medium containing a two-dimensional code generated based on customer identification information for identifying the customer and location information indicating the location of the website provided with the order reception screen provided based on the reception information. death,
Based on a predetermined condition and a preset priority included in the reception information, a seat allocation candidate seat, which is a seat that can be allocated earliest, is selected from the seat allocation management information that manages the seat allocation information. extracting candidate seat information and time information related to the time when the candidate seats can be allocated, and relating the reception information to the candidate seat information and the time information in order of reception;
Notifying that the turn has arrived to a second information processing terminal used by the customer whose turn has arrived, based on the reception information associated with the seating candidate seat information and the time information;
causing the display unit of the second information processing terminal to display an order reception screen in which the customer identification information is set in response to a request from the second information processing terminal that has read the two-dimensional code of the predetermined medium ;
When the order reception screen is displayed on the display unit of the second information processing terminal, the order reception screen is displayed based on the state of the customer entering the store when the request is received.
An information processing method characterized by:

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