JP2006065480A - Service providing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a service providing system for improving the convenience of users, and for providing various services to users by reducing loads to be imposed on service providers, and for increasing the service users by reducing the anxieties of the users about information provision. <P>SOLUTION: This service providing system 1 for managing a plurality of services to be provided by a plurality of service providers is provided with a personal information management DB 51 to be managed by any manager other than service providers for storing the identification information, personal information and use registration information or the like of users by associating them, a communication terminal 30 for inputting a personal information provision validating range showing the provision validating range of the personal information designated by the user and a user managing device 50 for providing the personal information stored in the personal information management DB 51 to the service provider who provides a service of which the use registration is performed by the user according to the personal information provision validating range based on the use registration information. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a service providing system that provides a plurality of services to a user.

In recent years, various service provision systems that manage service provision to users such as point reduction using portable information recording media represented by cards, such as airline mileage service and point service at home appliance mass retailers, have appeared. is doing. Service providers such as airlines and consumer electronics retailers that provide services add value to purchases to increase users' willingness to purchase, marketing (customer information collection, etc.), customer management, etc. A service provision system using a portable information recording medium is uniquely constructed, receives an application from a user, issues a unique card and an ID number, and manages the service provision system.
However, in order to construct and manage a service providing system, a large burden is applied, and there has been a problem that a small business cannot construct a service providing system. Users also have to carry many types of cards in their wallets, and when there is a change in personal information such as address changes, they must notify each service provider, etc. There was a problem of being bothered.
In order to solve this problem, there is a system that uses a multi-application IC card equipped with a plurality of applications used by each service provider. There is a problem that the cost of the IC card is high due to a large amount of data to be stored in the IC card, and there is a limit to applications that can be installed, and many services cannot be received. Furthermore, when the IC card is stolen or lost, there is a problem that stored personal information is transferred to another person's hand.

On the other hand, even in closed prizes such as sales campaigns, there is a sales campaign system that reduces the burden on applicants using postcards (see, for example, Patent Document 1). In this sales campaign system, the sales terminal updates the purchase quantity of the campaign target product recorded on the portable information recording medium (campaign card), and the campaign terminal campaigns to the server via the network based on this purchase quantity. Submit the application information and save the application information on the server.
However, in this sales campaign system, a service provider such as a product manufacturer who is the business entity of the sales campaign uses a device that is used and managed by another business operator such as a POS terminal or a campaign stand installed in a store. There is a problem that the feasibility is low as compared with the other service providing systems in which the service provider and the device manager are the same. In addition, since the sales campaign system is used in the short term so that the sales campaign is conducted for a limited period of time, the service provider is unlikely to be able to use equipment managed by other operators, There was a problem that it was not possible to obtain profits commensurate with the cost of management and the feasibility was low.
Similar to this sales campaign, it is conceivable to reduce the burden on users by systematizing catalog requests and product sample requests from users to service providers such as manufacturers. Since the service provider such as the manufacturer and the person who manages the product sales floor are different, there is a problem that the feasibility is low as in the above-described sales campaign system.
In addition, users who approach post-posts to manufacturers such as sales campaigns, document requests, etc. are limited to active users who do not mind the inconvenience, and there is a problem that customer information that can be collected is biased.
Accordingly, customer information of users who come to the store can be obtained only in large-scale stores, and there is a problem that small-scale stores, manufacturers, etc. cannot obtain effective customer information.
Furthermore, in service providing systems that require personal information such as the user's address to provide services such as sending campaign prizes and materials, there is a high need for notification of changes in personal information such as address changes. There was a risk of a heavy burden on the person.
JP 2001-290996 A

The present applicant has proposed a service providing system that solves these problems (Japanese Patent Application No. 2003-386324).
On the other hand, the leakage of personal information has become a problem in recent years, and the number of applications has decreased because of concerns about notifying companies of personal information more than the attractiveness of acquiring the right to win prizes through campaign applications. In other words, there was a problem that the campaign did not contribute to the sales promotion of the product.
In addition, when receiving other types of services such as a point return service, there was a similar problem due to the greater concern over the provision of personal information than the appeal of this service.

  The problem of the present invention is to improve the convenience for the user, while reducing the burden on the service provider, providing various services to the user, reducing anxiety about the information provision of the user, It is to provide a service providing system capable of increasing the number of users.

  The present invention solves the above problems by the following means. In addition, in order to make an understanding easy, although the code | symbol corresponding to the Example of this invention is attached | subjected and demonstrated, it is not limited to this. That is, the invention of claim 1 is a service providing system for managing a plurality of services provided by a plurality of service providers, managed by a person other than the service provider, and identification information of the user, Personal information storage means (51) for storing personal information in association with each other, service usage registration instruction input means for inputting a service usage registration instruction from the user, including user identification information and service identification information ( 30) and the service use registration instruction input means input by the user, and the service use registration instruction from the user whose personal information is stored in the personal information storage means. Usage registration information storage means (51) for storing usage registration information indicating whether registration is performed, and stored in the usage registration information storage means. Personal information providing means (50) for providing personal information stored in the personal information storage means to a service provider that provides a service for which the user has registered for use based on the registration information for use. This is a service providing system (1) characterized by the above.

  According to a second aspect of the present invention, in the service providing system according to the first aspect, personal information provision range input means (30) for inputting a personal information provision range indicating a personal information provision range designated by the user is provided. The personal information providing means provides the personal information of the user to the service provider according to the personal information provision range input by the personal information provision range input means. System (1).

  According to a third aspect of the present invention, in the service providing system according to the first or second aspect, the personal information providing means provides the service for providing personal information according to the use stage of the service of the user. It is a service providing system (1) characterized by providing to a person.

  According to a fourth aspect of the present invention, in the service providing system according to the third aspect, the personal information providing means closes the personal information of the user when the user who has registered for use in the closed prize is elected. A service providing system (1) characterized by providing to a service provider of a prize.

  According to a fifth aspect of the present invention, in the service providing system according to any one of the first to fourth aspects, identification information of a user who is provided at a plurality of different locations and requests to use the service is input. Based on a plurality of user identification information input means (10), user identification information input by the user identification information input means, and usage registration information stored in the usage registration information storage means, The service providing system (1) is characterized by comprising service processing means (10) for processing a service that the user has registered for use.

  A sixth aspect of the present invention is the service providing system according to the fifth aspect, further comprising a portable information recording medium (20) for recording the identification information of the user, wherein the user identification information input means uses the service. The service providing system (1) is characterized in that user identification information is input from the portable information recording medium of the user requesting the user.

  The invention of claim 7 is the service providing system according to claim 5 or claim 6, wherein the user identification information input means is provided at a sales place of goods and / or services, and the goods and / or services are Sales information input means (10) for inputting the identification information of the user who purchases and requests the use of the purchase value-added providing service and inputs the sales information to the user who requests the use of the purchase value-added service The service processing system (1) is characterized in that the service processing means performs processing for a purchase added value providing service in accordance with the sales information input by the sales information input means.

  The invention of claim 8 is the service providing system according to any one of claims 5 to 7, wherein the user is registered for use for each service based on the processing result of the service processing means. The service providing system (1) is characterized by comprising service usage status storage means (61) for storing the identification information and the service usage status in association with each other.

According to the service providing system of the present invention, the following effects can be obtained.
(1) The personal information storage means managed by a person other than the service provider stores the personal information, thereby reducing the burden on the user such as address change and new registration.
(2) When a person other than a plurality of service providers manages the personal information storage means, the roles of the service providers in the system become side by side, increase publicity, and increase the number of service providers and users who participate. .
(3) By arranging the roles of each service provider side by side, a plurality of service providers collaborate to provide services, and a plurality of different service providers provide compatibility with respect to points given to users. It is possible to provide various services to users. As a result, various personal information such as the tendency of combinations of purchased products by users is collected.
(4) By restricting the provision destination of personal information to service providers that provide services that users use, the spread of personal information is restricted to reduce anxiety about the provision of information by users and increase.
(5) By providing personal information to the service provider according to the range of personal information that can be specified by the user, the user can specify the destination of the personal information, the content provided, etc. In addition to improving the convenience of users, it reduces the anxiety of providing information to users and promotes the use of services.
(6) Promote the use of the service by providing personal information to the service provider according to the use stage of the service, such as providing personal information when the closed prize is won.
(7) By processing services based on user identification information and usage registration information, users can use multiple services just by holding one piece of identification information, reducing the burden on users. To do. Further, by making it possible to use a plurality of services with a single identification information, the public nature and the reliability of the system are increased, and the number of service providers and users who participate is increased. By increasing the number of service providers, the burden of system construction and management is reduced, and even small businesses can participate. By increasing the number of users and reducing the burden on the users, the use of services by the users is promoted, and the service provider obtains a large amount of valuable personal information without bias. Furthermore, the system is simplified and the burden of construction and management is reduced by performing processing on the service based on one piece of identification information.
(8) While sharing the user's identification information, the service provider manages the usage status of each service by storing the usage status for each user for each service. Prevent leakage of confidential information related to service provision.
(9) Reading the user identification information from the portable information recording medium facilitates the holding of the user identification information and improves the convenience. By using the information that must be recorded at least on the portable information recording medium as the identification information, the processing speed can be increased, the cost of the portable information storage medium can be reduced, and the portable information storage medium can be reduced. Increase the number of services that can be used. In addition, leakage of personal information due to theft or loss of portable information recording media is prevented.
(10) In particular, providing value-added services such as point service and closed prizes are provided, and the above effects are obtained.

  The present invention improves the convenience for the user, reduces the burden on the service provider, provides various services to the user, reduces anxiety about the user's information provision, and the service user. Is a service providing system that manages a plurality of services provided by a plurality of service providers, and is managed by a person other than the service provider. Specified by the user, a personal information storage unit that stores information in association with each other, a service usage registration instruction input unit that inputs a service usage registration instruction from the user, including user identification information and service identification information Input by the personal information provision range input unit for inputting the personal information provision range indicating the personal information provision range and the service use registration instruction input unit, Usage registration information storage for storing usage registration information indicating which service the user has registered for usage in response to a service usage registration instruction from a user whose personal information is stored in the personal information storage unit And personal information stored in the personal information storage unit based on the usage registration information stored in the usage registration information storage unit into the personal information provisionable range input by the personal information provisionable range input unit. Accordingly, it is realized by including a personal information providing unit provided to a service provider that provides a service that the user has registered for use.

FIG. 1 is a block diagram showing a configuration of a service providing system according to the present invention.
As shown in FIG. 1, the service providing system 1 is a computer system that manages a plurality of services provided by a plurality of service providers, such as a point service and a campaign service, and a plurality of services providing each of these services. A third party other than the service provider (hereinafter referred to as the “management company”), such as a management company jointly invested by the service provider, manages the service.
The service providing system 1 includes a cash register terminal 10, an ID card 20, a communication terminal 30, a Web server 40, a user management device 50, a service management device 60, an application server 70, and the like. The person management devices 50, the communication terminal 30, and the Web server 40 are connected by a telephone line, an optical cable or other wired line, or an infrared or other wireless communication line 80, and can communicate with each other.

  Point service means that when a user purchases a product at a store that is a service provider, points are given to the user according to the purchase price, and benefits such as the return of accumulated points to the product price are given. This is a value-added purchase service provided to users. The campaign service is a closed prize that accepts application for a prize according to the number of purchases of the campaign target product, and is a purchase value-added providing service. A manufacturer or the like that manufactures the campaign target product is a service provider. In addition, the types of services provided by the service provider to the user are not limited to these.

The cash register terminal 10 is installed at a place where a user such as a convenience store, a home appliance mass retailer, etc., a store that sells services, etc. visits, and inputs a service use request of the user. It is an information processing device that serves as a window. Similarly, cash register terminals 10 are installed in a plurality of places where users such as other sales outlets visit.
The ID card 20 is a portable information recording medium and is carried by a user who has registered for use with a management company. The portable information recording medium is a recording unit that records information so as to be readable from a predetermined external device, such as a card with a barcode, a card with a magnetic stripe, an IC card (including a SIM card), an IC tag, and a mobile phone. It is a medium that can be carried by the user. The management company assigns an ID number serving as user identification information to the user who has registered for use, and stores and issues this ID number in the ID card 20 and provides it to each user. The ID card 20 is preferably a portable information recording medium that can communicate with the reader 17 in a non-contact manner, such as a non-contact IC card, from the viewpoint of user convenience. The ID number only needs to be a code that allows each user to be identified from other users. For example, when an IC card is used as the ID card 20, the manufacturing number that is the identification code of the IC chip is used as the ID number. Also good.

FIG. 2 is a block diagram illustrating configurations of the cash register terminal 10 and the ID card 20.
As shown in FIG. 2, the ID card 20 includes a recording unit 21 that records the ID number so that the register terminal 10 can read the ID number.
The cash register terminal 10 includes a CPU 11, a memory 12, an interface 14 and the like connected to the bus 13, an external storage device 15, a communication unit 16, a reader 17, an input unit 18, a display 19 and a receipt connected to the interface 14. It is an information processing device for product price settlement including a receipt printing unit (not shown) for printing.
The CPU 11 performs overall control of the cash register terminal 10 by executing programs stored in the memory 12, the external storage device 15 and the like, and performs adjustment of merchandise price, input of service usage request, processing according to each service, and the like. (See FIG. 7 described later).
The memory 12 is a memory such as a ROM that stores basic software such as an operating system, and a RAM that is used as a work area of the CPU 11.

  The interface 14 mediates data exchange between the external storage device 15, the communication unit 16, the reader 17, the input unit 18, the display 19, the receipt printing unit, and the CPU 11. The external storage device 15 is a storage device such as a hard disk, a flexible disk, or a magneto-optical disk. The external storage device 15 stores data necessary for product price settlement such as identification information for each product and price information associated with the price. Further, the external storage device 15 stores a plurality of applications corresponding to the services of each service provider, such as an application for the company company point service, an application for the company company campaign service, and an application for the company company campaign service. The plurality of applications are downloaded to the cashier terminal 10 from the application server 70 managed by each service provider via the communication line 80 and stored in the external storage device 15.

  The reader 17 is a reading device that reads an ID number recorded on the ID card 20. The input unit 18 is an input device such as a barcode reader for inputting product information such as identification information of a product to be settled, a keyboard for inputting various commands from an operator. The display 19 is a CRT or LCD, and displays characters, images, and the like. The display 19 is controlled by the CPU 11 to display a total price, information corresponding to each service, and the like.

As shown in FIG. 1, the communication terminal 30 includes an input device such as a keyboard, a storage device such as a memory, an arithmetic and control device such as a CPU, a display device such as a display (not shown), a PC, a mobile phone, and the like. For example, the information processing apparatus can be used by the user by accessing the Web server 40 via the communication line 80 and performing communication. The communication terminal 30 includes a reader (not shown) that reads and inputs an ID number from the ID card 20.
The user management apparatus 50 includes a communication unit (not shown) that controls communication with the service management apparatus 60, the Web server 40, and the like via the communication line 80, and a personal information management database (hereinafter referred to as “database”). ) 51 and the like, and is an information processing apparatus that manages users, and is managed by a management company.

FIG. 3 is an explanatory diagram for explaining information stored in the personal information management DB 51.
As shown in FIG. 3, the personal information management DB 51 stores, for each user, the ID number assigned by the management company, the personal information of the user, the use registration information, the provisionable range, and the like in association with each other. As shown in FIG. 3B, the personal information is information for specifying an individual such as a name, an address, a telephone number, and an e-mail address. As shown in FIG. 3A, the usage registration information is information indicating whether each user has already registered usage for each service, that is, which service each user can receive. And stored in response to a user's service use registration instruction input from the communication terminal 30. In the usage registration information column of FIG. 3A, “A”, “B”, “C”, and “D” indicate various services such as a point service and a campaign service, respectively, and “◯” indicates a service usage registration. This indicates that the user can use this service.

The range that can be provided is information indicating a range in which personal information specified by the user can be provided, and any personal information may be provided to a service provider that provides a service for which the user has registered for use. It shows. Numerical values such as “1” and “2” in the column of the available range in FIG. 3A indicate the level of the available range. For example, “1” can provide all personal information. "Indicates that personal information other than the address can be provided. In addition, “5” for the service “C” can provide personal information to a service provider who provides the prize when the user is selected for the prize in a closed prize such as a campaign service. It shows that personal information can be provided according to the use stage of the service. Further, “6” for the service “D” indicates that provision of predetermined personal information is a condition for service use registration, and personal information can be provided to the service provider according to the condition.
The provisionable range is stored in the personal information management DB 51 according to the personal information provisionable range designated by the user input from the communication terminal 30.

  When there is a request from the service management device 60 (service provider), the user management device 50 is sent to the service management device 60 via the communication line 80 within the provisionable range stored in the personal information management DB 51. The personal information of the registered user is provided to the service provider, such as sending the personal information of the registered user. The method of providing personal information to the service provider may be provided by recording personal information on a portable information recording medium such as a CD, and is not limited. Further, the user management device 50 can provide the service management device 60 (service provider) that manages the service subject to the use registration when the service use registration is performed without a request from the service provider. Personal information may be provided within a range, and the timing of providing personal information is not limited.

  The Web server 40 is an information processing apparatus managed by a management company and publishes a service use registration home page for users so that the communication terminal 30 can be accessed via the communication line 80. . The user can provide the user's service use registration instruction and personal information including the user's ID number and service identification information by accessing the home page with the communication terminal 30 and inputting according to the display. The range is input to the communication terminal 30 and transmitted from the communication terminal 30 to the user management device 50. The user management apparatus 50 stores use registration information and a provisionable range according to these pieces of information (see FIG. 5 described later).

The service management device 60 includes a communication unit (not shown) such as a modem that controls communication with the cash register terminal 10 via the communication line 80, a service management database DB 61, and the like, and is an information processing device that manages services. And managed by a service provider that provides this service.
The service management DB 61 stores a service usage status for a predetermined user who has registered usage for the point service. The service usage status is information indicating the usage status of the service for each user.

FIG. 4 is an explanatory diagram for explaining information stored in the service management DB 61.
As shown in FIG. 4A, in the case of the service management apparatus 60 that manages the point service, the service management DB 61 is associated with the ID number of each user in association with the service usage status such as the cumulative number of points and the point increase / decrease history. I remember it. Further, in the case of the service management device 60 that manages the campaign service, the service management DB 61 associates each user ID number with the service usage status such as the number of purchases of campaign products, the total number of applications for prizes, and purchase history. I remember it. The service usage status stored in the service management DB 61 is rewritten by receiving the processing result of the service at the cash register terminal 10 (see FIG. 7 described later).
The application server 70 is a server computer that provides an application for processing a service to the cashier terminal 10 via the communication line 80. The cash register terminal 10 stores an application provided from the application server 70. Further, the application server 70 provides a new application to the cash register terminal 10 when the service content changes, such as when the campaign changes, or when the processing on the service performed by the cash register terminal 10 changes.

FIG. 5 is a flowchart showing the operation of the service providing system according to the present invention and shows a service use registration process for performing service use registration for a user. FIG. 6 is a diagram showing a display on the display of the communication terminal 30. A user who has registered for use with the management company and whose personal information is stored in the personal information management DB 51 can use the service for which the use registration has been performed. Hereinafter, the processing of each CPU of the communication terminal 30, the user management device 50, and the service management device 60 will be mainly described.
As shown in FIG. 5, the user who has the ID card 20 accesses the Web server 40 with the communication terminal 30 connected to the ID card 20 in order to perform service use registration (S110). As shown in FIG. 6, a service use registration screen is displayed on the display (S120). The user operates an input device such as a keyboard in accordance with this display, and selects a service to be used based on the service contents, usage conditions, etc. of each service. In addition, the user designates a range in which personal information can be provided for each selected service based on usage registration conditions and the like.

The communication terminal 30 reads the ID number from the ID card 20, inputs a service use registration instruction including identification information of the service that the user wants to use, and a personal information provision range (S130). It transmits to the management apparatus 50 (S140). Information may be transmitted from the communication terminal 30 to the user management apparatus 50 via the Web server 40. The same applies to the transmission of information from the user management device 50 to the communication terminal 30.
The user management device 50 receives the service use registration instruction, the personal information provision range, etc. (S210), searches the personal information management DB 51 using the ID number included in the service use registration instruction as a key, and does not register duplicately. It is determined whether the conditions for service use registration are satisfied (S220). If the condition is not satisfied, the user management device 50 transmits a message to that effect to the communication terminal 30 and ends the process (S250, S260).

If the condition is satisfied in S220, the user management apparatus 50 associates the usage registration information and the provisionable range in the personal information management DB in accordance with the service use registration instruction and the personal information provisionable range in association with the ID number. Write and store (S230). In addition, the usage management apparatus 50 sends the ID number of the user who registered the usage to the service management apparatus 60 that manages the service indicated by the service identification information included in the service usage registration instruction received in S210. Usage registration information including personal information of the user is transmitted (S240). The service management device 60 receives the use registration information (S310), writes the ID number and the like in the service management DB 61, performs use registration (S320), and ends the process (S330).
The user management device 50 transmits the processing result to the communication terminal 30 (S250), and ends the processing (S260). The communication terminal 30 receives this processing result (S150), displays a processing result indicating that registration has been completed normally on the screen (S160), and ends the processing (S170).

FIG. 7 is a flowchart showing the operation of the service providing system according to the present invention, and shows a service use process for processing a user's service use. Hereinafter, the processing of the cash register terminal 10 and the CPU of the user management apparatus will be mainly described.
As shown in FIG. 7, in S <b> 400, the user goes to the cashier counter to settle the product price, and inserts the ID card 20 into the reader 17 of the cashier terminal 10. The cash register terminal 10 calculates the product price, inputs the sales information including the identification information, price, etc. of the product to be sold, reads the ID number from the ID card 20, and inputs the user's service usage request (S410). . The cash register terminal 20 transmits the ID number to the user management apparatus 50 and inquires about the registered service type (S420). The user management device 50 receives this inquiry (S510), searches the personal information management DB 51 using the ID number as a key, reads out the corresponding usage registration information (S520), and determines whether there is a registered service. Confirm (S530).

If there is no service registered for use, the user management apparatus 50 returns an inquiry result indicating that to the cash register terminal 10 (S550), and ends the process (S560). The cash register terminal 10 receives this inquiry result (S430), displays that fact on the display 19, notifies the user (S440, S480), and ends the processing (S490).
On the other hand, if there is a service that has been registered for use in S530, the user management apparatus 50 returns the service identification information to the cashier terminal 10 as an inquiry result (S540), and ends the process (S560). The cash register terminal 10 receives the identification information of this service (S430), activates an application corresponding to this identification information (S440, S450), and performs processing for the service (S460).

  For example, in the case of a campaign service, based on sales information, the number of campaign target products in the user's purchased products is detected, and the processing result including identification information of the campaign target product, the number of purchases, etc. The service is transmitted to the service management apparatus 30 that manages the service (S470). If it is a point service, the purchase amount is extracted from the sales information and transmitted to the corresponding service management apparatus 30 (S470). In response to these, the service management apparatus 30 writes the number of campaign target products purchased, the total number of applications, and the total number of points in the service management DB 61, and returns the total number of applications, the total points, etc. to the cash register terminal 10. The cash register terminal 10 displays the received processing results such as the total number of applications and the total number of points on the display 19 and notifies the user (S480), and ends the processing (S490).

  As described above, the service providing system 1 restricts the provision destination of the personal information to service providers that provide the service used by the user based on the available range stored in the personal information management DB 51. In order to limit the contents of the personal information to be provided to the personal information provision range designated by the user, the spread of the personal information is restricted to reduce the user's anxiety about providing information and increase the number of users. Furthermore, since the service providing system 1 provides personal information to the service provider according to the use stage, such as providing personal information when winning a prize, it is possible to promote the use of the service.

  Further, since the service providing system 1 provides a plurality of services based on the ID number assigned to each user, the user can use the plurality of services only by holding one ID card 20, It has become possible to reduce the burden on users. Further, by making it possible to use a plurality of services with a common ID number, it is possible to increase publicity and trust in the system, and to increase the number of service providers and users who participate. Furthermore, by increasing the number of users and reducing the burden on users, the use of services by users is promoted, and service providers can obtain a large amount of valuable personal information without bias. .

In addition, by sharing a common ID number among a plurality of services, the maximum number of services that can be used with one ID card 20 may be infinite, and the maximum number of service providers that can participate is also infinite. It has become possible.
Furthermore, by performing processing for services based on a common ID number, the system can be simplified and the burden of construction and management can be reduced. Furthermore, the service providing system 1 has a common ID number, but is provided with a separate service management device 60 for managing each service, and is managed by each service provider. It became possible to prevent leakage of confidential information related to service provision.

  In addition, the service providing system 1 can easily hold the user identification information and improve convenience by reading the user identification information from the ID card 20. Furthermore, by using the information that must be recorded at least on the ID card 20 as identification information, the cost for the ID card 20 can be reduced and the number of services that can use the ID card 20 can be increased. It became. Furthermore, it is possible to prevent leakage of personal information due to theft or loss of the ID card 20.

In addition, since the cash register terminal 10 performs processing according to the application downloaded from the application server 70 and stored in the external storage device 15, it can easily cope with various services by adding and rewriting the application. It has become possible to improve the versatility of the terminal 10 and reduce the burden on system construction and management.
Furthermore, even when a short-term service such as a campaign service ends, a new application can be downloaded from the application server 70 and the same cash register terminal 10 can be used for the next campaign service. In addition to enhancing versatility, it has become possible to realize systemization for short-term services.

Furthermore, the cashier terminal 10 can improve the convenience of the user by displaying service information such as processing results on the display 19. In particular, by performing display according to an application, the display contents of the display 19 can be made to correspond to various services, and versatility can be improved.
In addition, by storing personal information in the personal information management DB 51 managed by a management company that is not a service provider and centrally managing it, it is possible to reduce the burden of notification due to changes in personal information such as a change in the user's address. became.
Furthermore, when the user receives a new service, the ID number and personal information already stored in the personal information management DB 51 are used, and there is no need to provide the personal information again. This burden can be reduced.

  Furthermore, by managing the personal information management DB 51 by a management company that is not a service provider, the roles of each service provider in the system become side by side, increasing publicity, and increasing the number of service providers and users to participate in. It became possible to collect more personal information. In addition, the management company that is a third party for the service provider and the dealer easily permits permission to use devices managed by other businesses such as the cash register terminal 10 managed by the dealer as the identification information input means. Therefore, the feasibility of the system can be improved. Furthermore, even businesses that have no contact with users such as manufacturers can provide services in the same way and collect personal information.

  In addition, by arranging the roles of each service provider side by side, a plurality of service providers cooperate to provide services, and a plurality of different service providers provide compatibility with respect to points given to users. It became possible to provide various services to users. As a result, it has become possible to obtain various personal information such as the tendency of combinations of purchased products by users.

(Modification)
The present invention is not limited to the embodiments described above, and various modifications and changes are possible, and these are also within the equivalent scope of the present invention. For example, the service providing system 1 includes the cash register terminal 10 as a user identification information input unit, but the user identification information input unit is not limited to this, and may be installed at a sales floor, for example. The ID number may be read from the ID card 20 of the user who requests the use of the service.

  The service provided by the service providing system 1 is not limited to a purchase added value providing service such as a point service or a campaign service. For example, the service providing system 1 includes an ID number input device provided at a sales floor, and provides a sales sample such as a product sample or a catalog to a user who has input the ID number from the input device. A promotion providing service may be provided. Further, the service providing system 1 may provide an entrance / exit management service for managing entrance / exit persons to / from a predetermined area such as a building or an exhibition hall at an entrance / exit.

  The service providing system 1 includes the ID card 20 as a portable information recording medium. However, the portable information recording medium is not limited to this, and can be read by a user identification information input unit such as the cash register terminal 10. As long as the ID number is recorded, the user can carry it. Further, the communication terminal 30 such as a mobile phone may record an ID number, and may have a function as a portable information recording medium, and further, use registration to the system may be performed using the communication terminal 30. . Even if the ID card 20 is not issued, the ID number can be stored in the communication terminal 30, and costs can be reduced and user convenience can be improved. In addition, the user sees the campaign poster at the store, accesses the URL for use registration with a mobile phone, registers the use of the campaign service, makes a request for using the campaign service at the cash register terminal 10, etc. Convenience can be improved.

The user provides personal information to the management company and registers the use of the system, but the personal information may be provided to the management company via the service provider. How personal information is provided to the management company is not limited.
Further, as shown in FIG. 5, the service providing system 1 registers service usage by transmitting a service usage registration instruction from the communication terminal 30 to the user management device 50 (S140), and notifies the service provider of the service usage registration. However, the service use registration instruction may be issued from the communication terminal 30 to the service management apparatus 60, and the service management apparatus 60 may notify the user management apparatus 50, and the content of the service use registration instruction is communicated. It may be transmitted from the terminal 30 to the user management device 50 and the service management device 60.

In the service providing system 1, the reader 17 inputs the ID number recorded on the ID card 20, but the user stores the ID number and operates the input unit 18 to input the ID number. Also good. The same applies to the communication terminal 30.
The service providing system 1 provides a plurality of services, but the number of services to be provided is not limited. The greater the number, the greater the number of user choices and the more services that can be used with a single ID card 20, improving the convenience for the user and distributing the cost of system construction and management to many service providers. It is possible to reduce the system construction and management costs for each service provider and management company.

  The ID card 20 may include a display unit that can change display contents. It is possible to improve the convenience of the user by displaying the type of service, usage status, and the like.

It is a block diagram which shows the structure of a service provision system. 2 is a block diagram showing configurations of a cash register terminal 10 and an ID card 20. FIG. It is explanatory drawing for demonstrating the information stored in personal information management DB51. It is explanatory drawing for demonstrating the information stored in service management DB61. It is a flowchart which shows operation | movement of a service provision system. It is a figure which shows the display of the display of the communication terminal. It is a flowchart which shows operation | movement of a service provision system.

Explanation of symbols

1 Service Providing System 10 Cash Register Terminal 11 CPU
DESCRIPTION OF SYMBOLS 12 Memory 15 External storage device 16 Communication part 17 Reader 18 Input part 19 Display 20 ID card 21 Recording part 30 Communication terminal 40 Web server 50 User management apparatus 51 Personal information management DB
60 Service management device 61 Service management DB
70 Application server 80 Communication line

Claims (8)

A service providing system for managing a plurality of services provided by a plurality of service providers,
Personal information storage means that is managed by a person other than the service provider and stores the identification information of the user in association with the personal information;
Service usage registration instruction input means for inputting a service usage registration instruction from the user, including user identification information and service identification information;
In response to a service use registration instruction input by the service use registration instruction input means from a user whose personal information is stored in the personal information storage means, the user performs use registration for any service. Usage registration information storage means for storing usage registration information indicating whether or not
Based on the usage registration information stored in the usage registration information storage means, the personal information stored in the personal information storage means is provided to a service provider that provides a service for which the user has registered usage. Providing personal information providing means,
Service providing system characterized by The service providing system according to claim 1,
A personal information provision range input means for inputting a personal information provision range indicating a personal information provision range designated by the user;
The personal information providing means provides the personal information of the user to the service provider according to the personal information provision range input by the personal information provision range input means;
Service providing system characterized by In the service providing system according to claim 1 or 2,
The personal information providing means provides personal information to a service provider that provides the service according to a use stage of the service of the user;
Service providing system characterized by The service providing system according to claim 3,
The personal information providing means provides the personal information of the user to a closed sweepstakes service provider when a user who has registered for use in the closed sweepstakes is won,
Service providing system characterized by In the service provision system of any one of Claim 1 to Claim 4,
A plurality of user identification information input means which are provided in a plurality of different locations and which input identification information of a user who requests use of the service;
Processing for the service that the user has registered for use based on the user identification information input by the user identification information input means and the use registration information stored in the use registration information storage means Service processing means for performing
Service providing system characterized by The service providing system according to claim 5,
A portable information recording medium for recording user identification information;
The user identification information input means inputs user identification information from the portable information recording medium of a user who requests the use of the service;
Service providing system characterized by In the service provision system according to claim 5 or 6,
The user identification information input means is provided at a place where the product and / or service is sold, and inputs the identification information of the user who purchases the product and / or service and requests use of the purchase added value providing service. ,
Sales information input means for inputting sales information to a user who requests the use of the purchase value-added provision service,
The service processing means performs processing for a purchase added value providing service according to the sales information input by the sales information input means;
Service providing system characterized by In the service provision system of any one of Claim 5 to Claim 7,
Service usage status storage means for storing identification information and service usage status in association with each other for each service registered based on the processing result of the service processing means;
Service providing system characterized by

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