JP2002288409A - Method and system for using personal information and method and system for questionnaire processing - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a user to easily and surely perform procedures to report his or her personal information when purchasing a commodity or receiving a service, to keep his personal information secret, to enable the user to easily reply to a questionnaire at the time of subscription to the questionnaire, and to realize more detailed analysis of replies to the questionnaire. SOLUTION: In a method and a system for using personal information which use personal information registered through the Internet 10 by users, a user receives a member ID number when registering his or her personal information in a server 1 and informs a commodity or service provider of this member ID number, and the commodity or service provider transmits the member ID number and a password to the server 1, and the server 1 informs the commodity or service provider of personal information. With respect to the questionnaire which the user has submitted replies to, the member ID number and the password are transmitted together, and a server 5 analyzes replies to the questionnaire and personal information together on the basis of the member ID number and the password transmitted together with replies to the questionnaire.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method for utilizing personal information via the Internet, a system for utilizing personal information, a questionnaire processing method, and a questionnaire processing system.

[0002]

2. Description of the Related Art Conventionally, when purchasing a product or receiving a service, a user has to enter personal information such as a name, an address and a telephone number on an application form for registration of service points and designation of a delivery destination of the product. It was necessary to write information. In addition, applications for a questionnaire were answered by writing gender, age, etc. on a predetermined questionnaire.

However, in the above method, the user
Every time a customer purchases a product or receives a service, he or she writes personal information on the application form, which sometimes takes time. In addition, contact information such as address and telephone number may be changed after entry, omission or incorrect entry, etc.
Products and direct mail (DM) sometimes did not arrive. Furthermore, when applying for a questionnaire, personal information such as address, gender, age, and the like must be entered in both a response form using a questionnaire and a response form via the Internet, which may be troublesome.

[0004]

SUMMARY OF THE INVENTION The present invention has been made in view of the above-mentioned problems in the prior art, and has been described in connection with a case where a user purchases a product,
An object of the present invention is to provide a method and system for using personal information in which the procedure for notifying personal registration when receiving a service is simple and reliable. It is another object of the present invention to provide a questionnaire processing method and a questionnaire processing system that makes it easy to answer a questionnaire when a user applies for a questionnaire.

[Means for Solving the Problems]

[0005] In order to achieve the above object, a personal information utilizing method according to the present invention is a personal information utilizing method utilizing personal information based on a user's registration, wherein a user transmits his / her own personal information via the Internet. Transmitting and registering to a processing device, the user notifying the product or service provider of the personal information instead of notifying the personal information, and identifying the personal identification information determined by the registration of the personal information; A step in which a provider accesses the information processing apparatus via the Internet and transmits to the information processing apparatus that the personal identification information has been notified, and the information processing apparatus transmits the user's personal information to the product or service. Transmitting the information to the provider via the Internet. Or purchases a product, when to receive the service, the procedure because it is not necessary to convey the personal information by simply informing the identity information to the goods or service provider is simplified, it is possible to prevent the mistake omissions and fill.

[0006] The personal identification information includes, for example, an identification information number and a password. When confirming the personal identification information, it is necessary to match the two. Further, a stronger security of the personal information may be achieved by registering a password for changing the registration. The means for transmitting the personal identification information from the information processing apparatus to the user or the means for transmitting the personal identification information from the product or the service provider to the information processing apparatus include, for example, e-mail and FAX.

Another aspect of the present invention is a personal information utilizing system utilizing personal information based on user registration,
An information processing device for receiving and registering personal information from a user via the Internet is provided, and the user notifies personal identification information determined by registration of personal information instead of notifying personal information to a product or service provider, The product or service provider transmits to the information processing device that the personal identification information has been notified to the information processing device via the Internet, and the information processing device provides personal information of the user to the product or service. When a user purchases a product or receives a service, the personal information is transmitted to the product or service provider only by informing the user of the personal identification information by a personal information use system characterized by transmitting the information to a user via the Internet. Eliminates the need to simplify the procedure and prevent omissions and mistakes .

[0008] The personal identification information includes, for example, an identification information number and a password. When confirming the personal identification information, it is necessary to match the two. Further, a stronger security of the personal information may be achieved by registering a password for changing the registration. The means for transmitting the personal identification information from the information processing apparatus to the user or the means for transmitting the personal identification information from the product or the service provider to the information processing apparatus include, for example, e-mail and FAX.

[0009] Before transmitting the personal information of the user to the product or service provider via the Internet, the information processing apparatus confirms an intention to provide the personal information to the information terminal device of the user via the Internet. The personal information utilization system is characterized in that the personal information of the user is provided after transmitting the information and confirming the intention of the user, and the personal information of the user may be leaked against the intention of the user. Without security. For example, for a user who has previously sent an intention to provide personal information to an information processing device by e-mail, facsimile, or the like, the user's personal information may be transmitted to a product or service provider without confirming the intention to provide personal information. May be provided.

[0010] The information processing apparatus monitors a registration change of personal information, and when the personal information is changed, automatically notifies the product or service provider of the changed personal information via the Internet. be able to. As a result, the latest personal information is notified to the product or service provider, and the user does not need to contact the product or service provider every time the address is changed, so that the procedure is simple.

When the user registers personal information of a plurality of items, the user ranks the information in accordance with the degree of confidentiality of each item and registers the information in the information processing apparatus. Depending on the degree, it is a personal information utilization system that provides the personal information of the ranked items to the product or service provider, for example,
When registering personal information, the user can provide multiple items of personal information, such as the rank that can provide up to the name and address, and the rank that can provide all of the telephone number, mobile phone number, e-mail, age, and so on. The classified ranking information can be registered according to the degree of confidentiality desired by the user. As a result, the user can provide personal information within a desired range separately for each product or service provider, and can prevent accidental leakage of personal information. In addition, by providing a column for marking new registration items, by marking items that the user does not want to provide, it is configured to be registered in the information processing device so that accidental leakage of personal information can be prevented. Is also good.

Further, another aspect of the present invention is a questionnaire processing method using personal information based on user registration,
A step in which the user transmits his / her personal information to the information processing apparatus via the Internet and registers the information; a step in which the user receives recruitment information for the answer to the questionnaire via the Internet; Transmitting via the Internet together with personal identification information determined by registration of information; obtaining personal information registered by the user from the information processing device based on the personal identification information; And a step of totaling together the questionnaire responses and the personal information by the information processing device.

According to this questionnaire processing method, when answering a questionnaire, the user does not have to reply to personal information only by informing personal identification information, which saves trouble and simplifies the answer to the questionnaire. Since the information processing device or another information processing device collects the questionnaire and the personal information together, the process of the questionnaire is simple.

A questionnaire processing system using personal information based on user registration, comprising: a first information processing device for receiving and registering personal information from a user via the Internet; A second information processing apparatus for recruiting a response to the questionnaire and receiving the result of the questionnaire, wherein the second information processing apparatus transmits the result of the questionnaire from the user to personal identification information determined by registering personal information. Together with the personal information registered by the user from the first information processing device based on the personal identification information, and the second information processing device combines the questionnaire response with the personal information. The questionnaire processing system is characterized in that the questionnaire processing is performed.

According to this questionnaire processing system, when answering a questionnaire, the user does not have to reply to personal information only by informing personal identification information, which saves trouble and simplifies the answer to the questionnaire. Since the second information processing device collects the questionnaire and the personal information together, the process of the questionnaire is simple.

The first information processing device and the second information processing device may be the same information processing device. Also, the second information processing device solicits a questionnaire response, receives the response result, the third information processing device obtains personal information from the first information processing device, and receives a questionnaire from the second information processing device. May be configured to obtain the answer and collect them together.

BEST MODE FOR CARRYING OUT THE INVENTION

Hereinafter, embodiments of the present invention will be described with reference to the drawings. Here, the personal information is information such as a user's contact information such as an address, a name and a telephone number, and a user's profile such as age and gender.

FIG. 1 is a diagram conceptually showing the entire personal information system according to the present embodiment. As shown in FIG.
The personal information use system includes personal computers (hereinafter, referred to as "PCs") 11, 12, and 15 which are information terminal devices possessed by a plurality of users who have registered personal information through the Internet 10.
3, 14 and personal computers 22, 23, 24, and 25, which are information terminal devices installed to obtain products and services for users and obtain personal information of a plurality of users via the Internet 10 to products or service providers. Information terminal devices 11 to 15, 22 to 25 and the Internet 10
An information processing device (hereinafter, referred to as a “server”) 1 that can be connected through the Internet and executes registration and management of personal information;
A server 5 for applying and counting questionnaires is provided. The product or service provider is a store, a public institution, a company, a virtual mall, or the like.

The server 1 includes a WWW server 2 for receiving personal information from the user's information terminal devices 11 to 15 and transmitting the personal information to the product or service provider's information terminal devices 22 to 25; A CGI server 3 storing a program for processing specific numbers such as matching of a user's member ID number with a password and matching of a user's member ID number with a user's member ID number notified by a product or service provider; Storing the personal information of a plurality of users sent from the WWW server 2 and making it searchable;
A database server 4 for sending the retrieved information to the WWW server 2 to provide a Web site for a personal information use system. The CGI server 3 is, for example, a PH
It may include a processing program such as P. The server 1 also has a function of monitoring the registration or change of personal information, and can notify the product or service provider of the registration or change of personal information.

The personal computers 11 to 15 and 22 to 25 store a browser for connecting to the Internet 10 in a storage device such as a hard disk or a RAM, and the server 1 provides the browser by starting up the browser and specifying an address. It can be connected to the Web site of the personal information system to be used. Each personal computer has a keyboard and a mouse (not shown).

Also, the personal computers 11, 12, 15, 22-
25 and the mobile phones 13 and 14 display C
Display units 11a, 12a, 13a, 14 such as RT and liquid crystal
a, 15a, 22a, 23a, 24a, and 25a, respectively, and the personal computer 25 includes a card reader 25b that is a reading device that reads information from a member card in which a member ID number or the like of a user is stored.

Next, the operation procedure of the personal information use method will be described. FIG. 2 is a flowchart showing the procedure of the personal information use method in the present embodiment. First, a browser is started on the personal computer 11 shown in FIG. 1 to specify an address of the personal information use system, and the server 1 is connected to the server 1 via the Internet 10 and the web site is opened. Is displayed on the display unit 11a. This screen 30 has a click area 31 for new registration and a click area 32 for changing registration contents.
And an area 33 for recruiting a questionnaire to the user. Here, when the area 31 of the screen 30 in FIG. 3 is clicked, Web for personal registration as shown in FIG.
A screen 40 of page b is displayed, and a name column 41, an address column 42, a telephone number column 43, a FAX number column 44, a date of birth column 45, a gender column 46, a work column 47, and an electronic device are displayed. When the user inputs a mail address column 48, a mobile phone number column 53, a password column 49, and a registration change password column 52, and then clicks a registration 50, personal information is transmitted to the server 1 via the Internet 10. (S10
1).

A check box 54 is provided on the screen 40 of FIG. 4 for each item of personal information. When a product or service provider requests the personal information of the item checked by the user at the time of registration, The server 1 sends an e-mail to the user's personal computer or mobile phone for confirming his / her willingness to provide personal information to a product or service provider. This allows the user to provide the desired personal information item to the product or service provider while registering the personal information, thereby preventing the personal information from being provided against the user's will and preventing the personal information from being provided. Security is achieved.

As shown in FIG. 1, in the server 1, the WWW server 2 receives the personal information sent from the user, assigns a member ID number to the user, and registers the personal information in the database server 4 together with the member ID number and the password. I do. On the other hand, the server 1 transmits the member ID number to the personal computer 11 by e-mail or the like via the Internet 10 to the user, and the member card is sent (S102). Further, the member ID number may be notified by transmitting an e-mail to the user's mobile phone or transmitting a facsimile or the like to the user.

Next, the user who has registered the personal information and given the member ID number, when purchasing the product at the store,
In order to specify the delivery destination of the product or to register the point card, the member
By presenting the D number and transmitting the password, the product or service provider can be notified (S103).

The product or service provider presented by the user enters the user's member ID number and password into We
The server 1 at the site b is notified (S104). For example,
When the product or service provider starts the browser of the personal computer 22 in FIG. 1 and connects to the server 1 via the Internet 10, a screen 70 as shown in FIG. 6 is displayed on the display unit 22a, and the member ID of the product or service provider is displayed. The number and password and the user's member ID number and password are entered in the columns 71, 72, 73 and 74 of the screen 70 of FIG. In addition, the product or service provider is a member I of the user.
PC or mobile phone (not shown) with D number and password
For example, the electronic mail may be transmitted by using a fax or the like, or may be transmitted by using a fax or the like. In addition, the user's member ID
The data may be transmitted to the server 1 simply by inserting the card into the card reader 25b and typing the password.

Next, in the server 1, the CGI server 3 checks whether the user's member ID number and password received from the product or service provider match the member ID number and password notified to the user at the time of personal registration. (S1
05). After the confirmation, the server 1 transmits the personal information to the user's personal computer 11 via the Internet 10 to confirm whether the personal information can be provided to the product or service provider (S106). In response, the user informs the server 1 via the Internet 10 that he / she intends to provide personal information (S107). After the user is confirmed in this way, the server 1 provides personal information to the product or service provider via the Internet 10 (S
108).

It is to be noted that, by not checking the check box 54 at the time of registering personal information, transmitting e-mail using a personal computer or a mobile phone in advance, or transmitting a facsimile, etc., the intention of providing personal information is provided. (S105) without confirming the intention of providing the personal information to the user who has transmitted the password to the server 1 (S105).
Thereafter, the server 1 can provide personal information to the product or service provider via the Internet 10 (S108).

With this personal information use method and system,
When a user purchases a product or receives a service, the procedure is simple because it is not necessary to give personal information to the product or service provider simply by informing the member ID number and password. In addition, the information processing device confirms the intention of the user to provide personal information, and notifies the personal information based on the user's consent, thereby preventing the personal information from being provided contrary to the user's will. Security is achieved.

It is not necessary to register all of the entries 41 to 49, 52, and 53 shown in FIG. 4 except for the input of the password 49 as the information at the time of registering the personal information. The address 42, the telephone number 43, the date of birth 45, and the gender 46 alone can be registered, and other information may be additionally registered at a later date in the same manner as the registration change of the personal information in FIG. .

The case where the personal information registered as described above is changed and the personal information is changed will be described. The screen 30 of the homepage shown in FIG. 3 is opened in the same manner as described above, and the password for changing
When you click 2, W for update registration as shown in FIG.
The screen 60 of the eb page is displayed, and the fields 61, 62, 6
When the change content is input to 3 and the change button 64 is clicked, the change information is transmitted to the server 1 via the Internet 10 and the change information is updated and registered in the database server 4. Note that information that has not been registered at the time of new registration in FIG. 4 can also be input from the screen 60 in FIG. 5 and transmitted to the server 1 for registration.

Further, the screen 30 shown in FIG.
The contents of the screen 40 shown in FIG.
It is also possible to display on the display units 13a and 14a of
The user can easily register and change personal information anytime and anywhere. Also, the server 1 notifies the user of the member ID number, the product or service provider notifies the server 1 of the member ID number, the user notifies the server 1 of the intention to provide personal information, and the server 1 notifies the user of the personal information. The user can easily perform the procedure at any time and anywhere by receiving and transmitting an e-mail using a mobile phone to confirm the intention to provide information. Further, the personal information may be transmitted to the server 1 using a facsimile.

Further, when the user registers personal information at a cash register or the like when shopping as a customer of the store, the user can also register his / her name, address, telephone number, date of birth, gender, password, etc. By writing the information using a personal computer 22 installed at a cash register of a store or the like,
The personal information may be input on the screen 30 shown in FIG. 3 and the screen 40 shown in FIG. 4 and transmitted to the server 1 for registration. In this case, the membership card is issued on the spot.

Next, the procedure of the questionnaire processing method in the present embodiment will be described. FIG. 9 is a flowchart of the procedure of the questionnaire processing method in the present embodiment. The user starts a browser on the personal computer 11 shown in FIG. 1, designates the address of the personal information use system, connects to the server 1 via the Internet 10 and opens the website, and a home page screen 30 as shown in FIG. Is displayed on the display unit 11a (S301). When you click on the area 33 to apply for the questionnaire, the Internet 10
Is connected to another server 5 for questionnaire via
2) Then, for example, a screen 100 of a questionnaire about a trip as shown in FIG. 10 is displayed, and a corresponding area 101 of a desired destination, a corresponding area 102 of a desired number of days, a corresponding area 103 of a desired budget, and The questionnaire can be answered by clicking on the corresponding area 104 (S303). When the questionnaire response is completed, the member ID number field 111 and the password field 112 are entered on the screen 110 as shown in FIG. 11, and the transmission is transmitted to the server 5 by clicking the transmission OK area 113 (S304). The server 5 receives the user's personal information from the data server 4 of the server 1 based on the member ID number and the password of the questionnaire applied by the user (S305). The server 5 adds up the questionnaire and the personal information together (S306).

According to this questionnaire processing method, the user simply sends the questionnaire, the member ID number, and the password at the time of answering the questionnaire, and answers the questionnaire without replying to personal information. Since the server 1 or the server 5 collects the questionnaire and the personal information together, the processing of the questionnaire is easy.

The server 1 and the server 5 may use the same server. Further, the server 5 is a device for recruiting the answers of the questionnaire and receiving the result of the answer, and another server (not shown) receives the personal information from the server 1, receives the answer of the questionnaire from the server 5, and You may comprise so that it may total together.

Further, the WWW server 2 in the server 1
The I server 3 is started, and the registration status of the personal information of the database server 4 is periodically monitored. When the personal information is registered or changed, the server 1 sends the changed personal information to a product or service provider by e-mail. It has a function to notify automatically by such as. Accordingly, the user does not need to contact the product or service provider each time the registration is changed, and the procedure is simple. Also, the product or service provider can obtain the latest personal information.

Further, the user can designate a stage of teaching personal information to a product or service provider as desired. For example, by checking the check box 54 in FIG. 4, it is possible to determine the provision of personal information according to the user's request. When a new registration is made, the information provision level desired area 5 is displayed on the screen 40 display section of FIG.
The registration can be made by clicking 1 to display the screen 90 of FIG.

As shown in FIG. 8, an area 91 in which information up to a name, an address, and an e-mail address is desired to be provided, an area 92 in which information up to a telephone number, a mobile phone number, and a FAX number are desired to be provided, The registration can be made by clicking on the area 93 where the information up to the date of birth and sex is desired or the area 94 where the information up to work is desired.

According to this method, a user can provide a desired level of personal information to a product or service provider, prevent personal information from being provided against the user's will, and secure personal information. ing. Further, the product or service provider can freely know the personal information up to the level desired by the user.

Next, a case where a product or service provider such as a store, a public institution, a company, a virtual mall, a company investigating information such as a questionnaire, or the like obtains user's personal information will be described. For example, when the browser is started on the personal computer 25 of the company A in FIG. 1 and the address of the user registration system is specified, and the server 1 is connected via the Internet 10, a screen 70 as shown in FIG. When the ID number and the password are entered in the fields 71 and 72 and the execution button 75 is clicked, the WWW server 2 starts the CGI server 3 in the server 1 and checks and confirms the member ID number and the password. A screen 80 as shown in FIG. 7 is displayed on the display unit 25a of the user 25, and the product or service provider can know information such as the age and gender of the user from the personal information, and the user's contact information. The product information can be sent by DM delivery, telephone, FAX, e-mail, etc.

As described above, the present invention has been described based on the embodiments. However, the present invention is not limited to these embodiments.
Various modifications are possible within the scope of the technical idea of the present invention. Each home page and web page illustrated in the present embodiment is an example, and it goes without saying that there are various other practical forms. For example, point registration when purchasing a product, application for quizzes and games hosted by a product or service provider, registration of personal information on drug allergy at pharmacies, etc. Using a system.

[0043]

According to the present invention, the user's personal information is registered and managed in the information processing apparatus by the member ID number and the password, so that when the user purchases a product or receives a service, a procedure is taken. Simple and reliable,
Personal information can be operated with confidentiality. In addition, by managing personal information based on the member ID number and the password, the user can apply for a simple and reliable questionnaire, and the questionnaire can be compiled in more detail.

[Brief description of the drawings]

FIG. 1 is a diagram conceptually showing the entire personal information system according to the present embodiment.

FIG. 2 is a flowchart showing a procedure of a personal information using method using the Internet in the present embodiment.

3 is a diagram showing an example of a homepage screen for a user of a Web site of the personal information system provided by the server 1 of FIG.

4 is a diagram showing an example of a Web page screen when a user newly registers at a Web site of the personal information system provided by the server 1 of FIG. 1;

FIG. 5 is a diagram showing a Web in a case where a user changes registration contents on a Web site of a personal information system provided by the server 1 of FIG. 1;
It is a figure showing an example of a page b screen.

6 is a diagram showing an example of a Web page screen when a product or service provider knows personal information of a user on a Web site of the personal information system provided by the server 1 of FIG. 1;

7 is a diagram illustrating an example of a Web page screen displaying personal information of a user that can be opened from the screen of FIG. 6;

8 is a diagram showing an example of a Web page screen when a user desires a level for providing personal information at a Web site of the personal information system provided by the server 1 of FIG. 1;

FIG. 9 is a flowchart of a procedure of a questionnaire processing method based on a member ID number and a password in the present embodiment.

FIG. 10 is a diagram illustrating a case where a user answers a questionnaire on a Web site of a personal information system provided by the server 5 of FIG. 1;
It is a figure showing the example of an web page screen.

11 is a diagram showing an example of a Web page screen when a user sends a questionnaire response at a Web site of the personal information system provided by the server 5 of FIG. 1;

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Information processing apparatus and server (1st information processing apparatus) 2 ... WWW server 3 ... CGI server 4 ... Database server 5 ... Information processing apparatus and server (2nd information processing) 10) Internet 11, 12, 15, 22, 25 ... Personal computer 13, 14 ... Mobile phone 11a, 12a, 13a, 15a, 22a to 25a ...
・ Display unit 25b ・ ・ ・ Card reader

Claims (7)

[Claims] 1. A personal information use method using personal information based on a user's registration, wherein the user transmits his / her personal information to an information processing device via the Internet and registers the personal information, Or informing a service provider of personal identification information determined by registering the personal information instead of notifying the personal information, and the goods or service provider accesses the information processing apparatus via the Internet, Transmitting to the information processing device that the personal identification information has been notified, and transmitting the personal information of the user to the product or service provider via the Internet. Characteristic usage of personal information. 2. A personal information utilizing system utilizing personal information based on a user's registration, comprising an information processing device for receiving and registering personal information from a user via the Internet, wherein the user is a product or service. Inform the provider of personal identification information determined by registration of the personal information instead of notifying personal information, and that the product or service provider is notified of the personal identification information to the information processing apparatus via the Internet. To the information processing apparatus, and the information processing apparatus transmits personal information of the user to the product or service provider via the Internet. 3. The information processing apparatus intends to provide the personal information to the user's information terminal device via the Internet before transmitting the user's personal information to the product or service provider via the Internet. The personal information utilizing system according to claim 2, wherein the personal information is transmitted for confirmation, and the personal information of the user is provided after the intention of the user is confirmed. 4. The information processing apparatus monitors a registration change of the personal information, and when the personal information is changed, automatically transmits the changed personal information to the product or service provider via the Internet. The personal information use system according to claim 2, wherein the notification is provided. 5. When the user registers personal information of a plurality of items, the user ranks the information in accordance with the degree of confidentiality of each item and registers the personal information in the information processing device. The personal information use system according to claim 2, wherein the personal information of the ranked item is provided to the product or service provider according to the degree. 6. A questionnaire processing method using personal information based on user registration, wherein the user transmits his / her personal information to the information processing apparatus via the Internet and registers the personal information, Receiving the questionnaire response recruitment information via the Internet; transmitting the questionnaire response result via the Internet together with the personal identification information determined by the registration of the personal information; and Obtaining the personal information registered by the user from the information processing device, and the information processing device or another information processing device totalizing the questionnaire response and the personal information together. And questionnaire processing method. 7. A questionnaire processing system using personal information based on user registration, comprising: a first information processing device for receiving and registering personal information from a user via the Internet; And a second information processing device that receives a response to the questionnaire through the second information processing device, and the second information processing device determines the response result of the questionnaire from the user by registering the personal information. Receiving the personal information registered by the user from the information processing device based on the personal identification information, and receiving the personal information registered by the user based on the personal identification information. A questionnaire processing system characterized by totalizing information and information.