JP2002273399A - Method for communicating recovery state - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method for communicating a recovery state capable of early recognizing the information on the products recovered from customers and appropriately communicating the proceeding or completed state of the recovered products to the customers, distributors, stores, or the like. SOLUTION: The method for communicating recovery state includes such an input step (step S1) that the recovered products information (machine types, numbers) are inputted through a communication means (net) by collectors recovering the products sold to the customers, and a communicating step (step S2) communicating to the customers, the distributors, the stores or the like, such proceeding that specified recovering parts in the recovered products are being recovered in a recycling plant or center based on the recovered products information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

2. Description of the Related Art A product manufactured by a manufacturer is sold to a user, and is discarded when its use period (lifetime) expires. However, recently, there has been increasing awareness of environmental issues,
Awareness about resource saving has increased, and there has been a movement to reuse available items.

[0002] Especially for business equipment in a company, a law has been enacted and the manufacturer is obliged to treat it as waste. On the other hand, in-house devices are rarely used or simply disposed of, and so-called replacements are common. In particular, a copier, a printer, a facsimile, and the like using electrophotography are typical examples. Usually, in such a device, the dealer confirms whether it is replacement with a new device or whether it is a mere disposal. In the case of replacement, in order to eliminate the time lag of using the equipment, old equipment is collected together with introduction of new equipment.

[0003] Among the above-mentioned processes, processes performed by a user, a sales company, a store, and the like are completed when a product is delivered. However, some environmentally conscious users, distributors, dealers, etc. want to know how their products have gone through and how they contribute to the environment. There was also.

[0004] As a prior art of the above-mentioned product transaction method, there is, for example, an invention described in JP-A-2000-48066. The invention described in Japanese Patent Application Laid-Open No. 2000-48066 manages the entire life cycle of all products, from manufacturing the product to disposal or recycling, and recycles the product or its parts. It is an object of the present invention to provide a life cycle management method, system, and product that can rationalize the judgment and processing procedure when discarding or discarding.

In order to achieve the above object, the invention described in Japanese Patent Application Laid-Open No. 2000-48066 discloses a method in which a storage means such as an IC tag is attached to each product, and the storage means is provided with various means for life cycle management. Information (product model, presence or absence of recycle parts, type of parts and attributes of each part,
The disposal method of each part, the sales route, the repair / maintenance history, etc.) are stored at each base (for example, a manufacturer, a sales company, a service company, a collection company, a processing company, etc.). Further, more detailed information is stored in a database at each base, so that the database can be accessed from anywhere by the product ID. This means that I
The life cycle is managed by attaching a C tag.

[0006]

SUMMARY OF THE INVENTION However, Japanese Patent Application Laid-Open
The invention described in Japanese Patent Application Publication No. 000-48066 discloses information to a section (for example, feedback to a user, a sales company, or a store) in which information such as grasping (monitoring) of the state of a collected product and final processing results is required. The provision and disclosure method is not considered or disclosed. In addition, there is a problem that an irregular response method at the time of a database management server trouble is not considered or disclosed.

SUMMARY OF THE INVENTION The present invention has been made in view of the above circumstances, and provides an early grasp of information on products to be collected from users, and allows users, sales companies, dealers, and the like to appropriately process collected products. Alternatively, it is an object of the present invention to provide a collection status notification method capable of notifying the completion status.

[0008]

According to a first aspect of the present invention, there is provided a method for notifying a collection state, wherein a collection person who collects a product sold to a user is provided with collection product information (model,
An input step of inputting the machine number) using a communication means (net), and collecting a specific collected part in the collected product at a recycling factory or a recycling center based on the collected product information,
And a notifying step of notifying a user, a sales company, a store or the like of the progress of the collection of the product.

According to the first aspect of the present invention, information on a product collected from the user is grasped at an early stage, and the user,
The status of collected products can be notified to sales companies and stores.

According to a second aspect of the present invention, there is provided an input step in which a collector who collects a product sold to a user inputs collected product information (model, machine number) using communication means (net). And, based on the collected product information, a specific collected part in the collected product is collected at a recycling factory or a recycling center, and a process of collecting the product is indicated by a user,
In response to communication (net / telephone) requests from dealers and dealers,
And a notifying step of successively notifying.

[0011] According to the second aspect of the present invention, as a response to various users, by taking advantage of the user's superiority, timely only to users, sales companies, dealers, etc. who need information. For users, sales companies, dealers, and the like who do not need the information, it is possible to provide a non-service, user-like response.

According to a third aspect of the present invention, there is provided an input step in which a collector who collects a product sold to a user inputs collected product information (model, machine number) using communication means (net). Based on the collected product information, a specific collected part in the collected product is collected at a recycling factory or a recycling center, and when the final processing of the product is completed, the completion is notified to a user, a sales company, a store, or the like. Notification step,
It is characterized by including.

According to the third aspect of the present invention, information on products collected from the user is grasped at an early stage, and the user,
It is possible to notify the sales company, store, etc. of the completion of the final processing of the collected products.

[0014] Further, the collection state notification method according to claim 4 is characterized in that the completion notification is performed by desired communication (net) or home delivery (postal mail) of a user, a sales company, a store, or the like.

According to the present invention, information on the product collected from the user can be grasped at an early stage, and the user, the sales company, the store or the like can be notified of the completion of the final processing of the collected product in a desired form.

According to a fifth aspect of the present invention, in the completion notification step, a ratio of each recycling and / or recycling level (whole recycling, parts recycling, material recycling, etc.) of the recovered product is further notified in the completion notification step. It is characterized by doing.

According to the fifth aspect of the present invention, the information of the product collected from the user is grasped at an early stage,
It is possible to notify sales companies and retailers of the completion of final processing of collected products and the details of recycling.

[0018]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, embodiments of the product receiving method of the present invention will be described in detail with reference to the accompanying drawings.

FIG. 1 is an overall configuration diagram of an embodiment of the present invention. In the illustrated configuration, first, the user 101
And the salesman 117 on the manufacturer side have a business talk (step S1). At the conclusion of the negotiation, if the user 101 wishes to receive the currently used product 102 (own PPC, FAX, LP, supply system, etc., the O / E system 103 (receiving Ordering system)
A new collection system application function is newly developed in the existing O / E system so that a new product allocation and application for a collection machine can be input to the sales person 117 or the operator 104 of the sales company or dealer (step S1). ).

In the above process, the salesperson 1
Rather than performing contract document creation for delivered products and creation of collection slips for collected products and O / E system input operations, the integrated management database (user management information, user payment management information, maintenance, maintenance information, ordering, ordering, collection) It is also possible to directly input product delivery information and collection machine information to the user 101 from the portable terminal (i-mode terminal or the like) via the Internet for the storage of management information and distribution management information. In such a case, O / E system input load reduction, contract document automatic creation, user payment amount automatic stop processing, collection machine required document (manifest slip issuance by law) automatic creation, new product delivery and product collection There is an advantage that vehicle allocation planning and arrangement can be made more efficient.

As mandatory items for input, RC / RM / RM / RM / RM parts / recycling / recycling / prototype collection / recovery machines, etc. Including). Also, if the equipment is a machine to be recycled or a machine to be recycled (recycling machine)
In order to discriminate this, agreement reference information such as a type or model code, a machine number (serial NO), and a counter volume is maintained and managed as a master. Management is R
This is performed in the E parts table 106 and the RE technical information management S105.

The RE parts table 106 is a system that maintains and manages model codes and their component configurations only for reuse / recycling. Information such as design changes can be obtained from the existing Spark (SPECRC) 21
The system is managed and the design change is required to change this system data.)

The RE parts table 106 is a system in which two parts, that is, a part configuration to be reused / recycled of a collection machine and a component configuration of a model on which the part is mounted are linked. RE parts table 106 and RE technical information management system 10
Reference numeral 5 is linked to the RE technical information management system 105, and the reuse / recycling classification, target model / part configuration, mounted model, and the like are document information based on the component configuration information in the RE component table 106. In addition, the RE technical information management system 105 also maintains and manages information such as a collection standard and a reproduction standard.

Reuse / recycling classification master information of RE technical information management system 105, O / E system 10
The recycling category can be set (plugged) for each collection machine based on the application machine information (with a table for converting the type code to the model code), machine number, and counter volume from 3. The machine number is the unique number of the product when the product was produced at which factory and where the design change history was presented.The counter volume is calculated for each product to calculate the amount of payment to the user. It is attached. By utilizing the above information as reference information for identification / management of reuse / recycling categories, it is possible to monitor each product to be collected, thereby improving the efficiency and reuse of collected logistics /
Can be used to promote recycling.

Further, it can be provided as highly accurate basic data for grasping environmental load, environmental accounting, etc., and can be used as a management index for global environmental conservation (the mission of global citizens and manufacturers) and environmental management strategies. There are benefits.

The information set for reuse / recycling for each collection machine flows to the collection and distribution system 107 and the inventory management system 108 as master information. Then, the WAIS-W of RLC is sent from the collection and distribution system 107.
The information is linked to the H system 109, and vehicle distribution planning is planned, arterial distribution and collection distribution (venous distribution) are integrated, and efficient supply of new products to the user and collection of the take-off machine from the user are performed. Also, a barcode label is issued for each collection machine at the collection C110 nationwide based on the reuse / recycling classification master information.

In the above-mentioned process, the recovered C11
If the bar code label is applied from the production factory (supplier) instead of issuing and attaching the bar code label at 0, the quality, cost calculation, and completion / shipment status at the production factory area can be grasped.・ History management, entry / exit / exit in arterial logistics zone, status grasp of supply destination ・ History management, status grasp of user, operation, quality, finance, demand forecast in sales zone ・ history management, maintenance ・ maintenance zone Replacement parts, maintenance, supply supply, quality, financial status grasp / history management, collection / reuse / recycling zone recovery volume prediction, collection quality, venous logistics, collection rate, reuse / recycle status grasp / history management, etc. Information is converted into electronic data. For this reason, it is possible to centrally manage the collection device, and there is an advantage that the management data can be used as basic data of any management index.

The collection machine is carried to the collection C110 by two methods, direct collection by the user and route collection. The carried-in collection machine checks the model code, the machine number and the barcode label, affixes the label, and scans the label. The information is collated with the reuse / recycling division master list of the inventory management system 108, and if the target object and the list information match, the information is erased. Through the above-described processing, it is possible to know what collection machine in the reuse / recycling category applied for from which collection C110 and at what time.

Thereafter, the RE technical information management system 105
The collection reference information is provided to the inventory management system 108 in advance. For this reason, the quality of collection machines (machines to be reused) is checked based on the collection standards, and collection machines that do not satisfy the collection standards are changed to masters in the recycle category (for example, RC machines in the recycle category are replaced with RC machines. Recycling machine (recycling machine may be used due to damage, missing parts, etc.), if the bar code label is displayed as RC, change the label to RC by hand and erase the label RC with magic etc. it can. At this time, the collection C110
Since the worker can visually judge, even if a server trouble occurs, the work of the worker is not stopped.

The shipping destination from the collection C 110 also goes to the recycling factory 111 and the recycling C (intermediate processing company) 112 based on the vein route information from the RE technical information management system 105.
It is divided into going. At the time of shipment from the collection C110, the barcode affixed to each collection machine is scanned to find out what is put in the reuse / recycling category for each truck, and the shipment result from the collection C is known.
That is, the state of collection, entry, and exit of the collection C can be grasped and managed as electronic data for each collection machine or each truck.

The information on the model and the machine number of the collection machine loaded on the truck is linked to the recycling C 112 or the recycling factory 111. In the recycle C 112, the recycle C information management system 113 receives the information. Since the recycling C information management system 113 is a completely different company from the recycling C 112, the information is
b.

In the recycling C112, after the warehousing plan information is entered in advance, a truck is actually brought in to drop the collection machine. At this time, by scanning the barcode on the barcode label, the model code, machine number, model code, machine number, and component and weight of each collection machine that was loaded on each truck were extracted. Be grasped.
Further, the model code and the model number shipped from the collection C110 and the model code and the model number received by the recycle C112 are collated and erased on a track basis via the Web 114.

A list of parts to be extracted at the time of barcode scanning is put out and attached to the target collecting machine, so that the operator can know the machine / part number to be extracted of the reused parts in the recycle C112. For this reason, in the flow of a series of disassembly operations, it is possible to efficiently perform a part extraction operation of a partly extracted part, thereby improving the operation efficiency.

The parts to be reused are sent from the recycle C 112 to the recovery C 110 once provided with a parts inventory management function, and supplied to the recycling factory 111 by an ordering system with the recycling factory 111.

Information is provided to the recycle C 112, and vice versa, via the Web 114, and the information is provided by being linked to the inventory management system 108. Forecast results management
It is performed by the monitoring system 118 (monitoring environment system), and is positioned as a data processing / information disclosure system for linking to environmental load information providing data, environmental accounting providing data, and a cost accounting system. Similarly, the recycle factory 111, which is another supply destination, also transmits the incoming data to the recycle factory 111 and the data received to the collection C110 to the inventory management system 108 by barcode scanning at the time of acceptance, and completes the payment. ing.

The remanufacturing factory 111 constructs a remanufacturing / use factory production management system based on the existing production management system RLINKS21. When a model to be reused having the reverse configuration as a master is input based on the input plan from the RE parts table 106 based on the input plan, which parts are to be reused is automatically listed up, Based on the inventory, state management for each regeneration process, understanding of the yield rate by processing defective parts (accident slips) and single parts, identifying new parts, ordering replacement parts,
It is a system that performs incorporation, post-reproduction quality inspection, in-house production of remanufactured parts (inventory accumulation and management), payment, and cost accounting management. Such a system is newly developed in order to reduce the work load due to hand management of the reverse configuration (disassembly configuration) of the current product assembly configuration.

The amount of recycling and the amount to be installed at the used factory are determined by the inventory management system 108, based on the models to be recycled for each collection C110 and the inventory of parts, and the N + February recycling amount data is sent to the recycling / used production management system. This is done by performing an expansion. The use (production) factory is currently N +
Since January has been confirmed, the amount of mounted recycled parts is reflected in the plan for N + N month of the remanufacturing plant. Further, in order to distinguish a new part from a recycled part, a reuse part is given "RM" after a regular part number + suffix so that the part number can be identified on the system.

With the above-described processing, it is possible to reduce the load on the automatic request from the automatic parts rack, the preparation of the correspondence table between the dummy part number setting and the normal part number, and the like. In addition, as a mechanism that does not cause assembly errors by the operator, the color of the material handling (poly box) (for example, the reused parts are blue) manufacturer side, so that the reused parts delivered from the automatic parts rack can be distinguished from new parts Or they are unified in the group to which the manufacturer belongs.

In order to place an order between the recycling factory 111 and the used factory 115, since the recycling division manages the commercial distribution, the used factory 115 places an order for the recycled parts from the recycling division. A reproduction unit price is set for each part and an order is placed to the reproduction factory 111. The recycling factory 111 receives the order data from the recycling business unit, issues a shipping instruction, and delivers it to the using factory 115. The delivery data is sent to the recycling division, returned to the regular unit price (SC) by the recycling division, and sent to the use factory 115 as delivery data.

The recycling business department requests the remanufacturing factory 111 for delivery delivery, and delivers the remanufactured parts to the use factory 115. When the recycling division becomes a customer, the person in charge of the factory 115 puts each recycling factory code 111 after the recycling division code and places an order for each code.
With this processing, it becomes possible to directly send the actual tag to the recycling factory 111.

The commercial distribution of the recycling factory 111, the recycling business area and the use factory 115 is carried out by an order receipt slip and a delivery slip. However, when the electronic money transaction and the electronic approval stamp are authenticated, there is a merit that the data can be managed as electronic data, the order slip can be eliminated, and the efficiency of business can be improved.

The quality of the recycled parts is guaranteed by the shipping inspection at the recycling factory 111, and is again inspected by the same quality evaluation standard as that of the new parts in the acceptance inspection at the used factory 115 to ensure the quality. The usage factory 115 can manage the mounting history of the reused parts by setting the reference and the censoring for each model as the mounted management of the recycled parts. Model information to be installed is
Since the data link is made from the RE parts table 106 via the RE technical information management S105, the latest design change information can be known at the use factory 115.

The regeneration of the RC machine is performed by the regeneration factory management system 11.
After the rehabilitation in No. 6, the company has made a sale to the sales business district. The reuse mounted product completed in the use factory 115 is inspected according to the same standards as a new product, quality assured, and sold to the product business district. After that, it is allocated by the O / E system 103 via the sales business zone on the same arterial logistics as the new product, and is supplied to the sales company and the store.

Reuse data, mounted model history data, recycled data (final processing), environmental load data, environmental accounting calculation data, etc. The management of the amount of output, the amount of recycled parts, the history of mounted models, and the disclosure of information are performed by the monitoring system 118 as a database.
Is constructed (step S2). Monitoring system 1
Reference numeral 18 notifies the user, the sales company, and the store of the completion of the final processing to the user, the sales company, and the store by network or home delivery (mail) based on the desired form of the user, the sales company, and the store.

The monitoring system 11 described above
8 is linked to a financial accounting system such as transportation of collected products (per unit), billing for final processing, costing data, etc., and has the advantage of reducing the work load such as manual data aggregation and input work. . The operation performed in the above-described configuration is shown as a work flow in FIGS.

According to the above-described embodiment, it is possible to input an order for a new product and an application for collection of a collected product using the same system. Until now, the processing of collected products has been done on slips (paper), so the collection amount and collection rate have been mostly converted from manual management to electronic data, so the accuracy is high, and accurate information can be grasped and managed in real time. Business efficiency can be improved from the optimal viewpoint. In addition, even for ISO 14000 acquisition, a business flow from waste generation to final processing can be created by constructing a mechanism that can obtain final processing data for each collected product.

[0047]

As described above, according to the first aspect of the present invention, the information on the products collected from the user is grasped at an early stage, and the status of the collected products is notified to the user, the sales company, the store or the like. it can.

Further, according to the second aspect of the present invention, as a response to various users, a user superiority is achieved,
It is possible to respond in a timely manner only to users, distributors, dealers, and the like who need information, and to provide a non-service user-like response to users, distributors, dealers, and the like who do not need the information.

According to the third aspect of the present invention, information on products collected from the user can be grasped at an early stage, and the user, a sales company, a store or the like can be notified of the completion of the final processing of the collected products.

Further, according to the present invention, the information of the product collected from the user is grasped at an early stage, and the user, the sales company, the store or the like is notified of the completion of the final processing of the collected product by the user's desired form. I can contact you.

According to the fifth aspect of the present invention, the information of the product collected from the user is grasped at an early stage, and the user, the sales company, the store, etc. are notified of the completion of the final processing of the collected product and the recycling contents. it can.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of an embodiment of the present invention.

FIG. 2 is a work flow showing an operation performed by the configuration shown in FIG. 1;

FIG. 3 is another work flow showing an operation performed by the configuration shown in FIG. 1;

FIG. 4 is another work flow showing an operation performed by the configuration shown in FIG. 1;

[Explanation of symbols]

 101 user 102 product 103 O / E system 104 operator 105 technical information management system 106 parts list 107 collection and distribution system 108 inventory management system 109 system 111 remanufacturing factory 113 information management system 115 used factory 116 remanufacturing factory management system 117 salesman 118 monitoring system

Claims (5)

[Claims] 1. A collector who collects a product sold to a user transmits collected product information (model, machine number) to a communication means (net).
An input step of inputting using the collected product information, a specific collected part in the collected product is collected at a recycling factory or a recycling center based on the collected product information, and a user, a sales company, a store, etc. And a notifying step of notifying the collection state. 2. A collector who collects products sold to a user transmits the collected product information (model, machine number) to a communication means (net).
An input step of inputting using the collected product information. Based on the collected product information, a specific collected part in the collected product is collected at a recycling factory or a recycling center, and a process of collecting the product is reported to a user, a sales company, and a store. A notification step of successively notifying in response to a communication (net / telephone) request from the same. 3. A collector who collects the products sold to the user transmits the collected product information (model, machine number) to a communication means (net).
An input step of inputting using the collected product information, based on the collected product information, collecting a specific collected part in the collected product at a recycling factory or a recycling center, and when the final processing of the product is completed, the user, the sales company, and the sales. A completion notification step of notifying a store or the like of completion, and a collection state notification method. 4. The collection state notification method according to claim 3, wherein the completion notification is performed by desired communication (net) or home delivery (post) of a user, a sales company, a store, or the like. 5. The completion notifying step further comprises the step of notifying a ratio of each level of recycling and / or recycling of the collected product (whole recycling, parts recycling, material recycling, etc.). Notification method of collection status.