JP2001109712A - Data entry system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To perform appropriate personnel assignment by estimating a required time necessary to data processing in the case of arranging operators at a plurality of operation terminals and performing the data processing. SOLUTION: This data entry system is provided with a statistical information file 14 storing a history where the plurality of operation terminals 3 process data, a processing sequence table initial value setting process 15 setting the processing sequence of data for the future to a processing sequence table 13 on the basis of the statistical information of the file 14, a communication process 17 distributing processing data on the basis of the sequence of the table 13 when each of the terminals 3 makes a processing instruction, a progress information table 11 storing the data processing situations of the terminals 3 and an operation management process 16 which acquired the data residual quantity of each processing from the table 11 and updates the optimum value of the table 13 in accordance with the data residual quantity at fixed time intervals.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a data entry system used, for example, in financial institutions.

[0002]

2. Description of the Related Art Conventionally, a data entry system such as a FAX-OCR system used in a financial institution or the like varies the amount of data that must be processed in one day. Must be properly prepared.

It is common practice to collect data at a center and centrally process the data in order to improve office efficiency.

[0004] The FAX-OCR system is installed in a facsimile machine installed in a plurality of stores such as a bank and a center for centrally managing data of a plurality of stores, and connects the FAX device with a public network such as a telephone line or an ISDN line. An OCR device is connected via the OCR device, a file server for converting the code data received and coded by the OCR device into a database, and a plurality of operation terminals.

[0005] In such a conventional FAX-OCR system, data of various forms received at a store such as a bank is transmitted to a FAX apparatus and transmitted as image data to a center through a public network such as a telephone line or an ISDN line. It is collected at the center by mailing the various forms themselves.

The various forms or the image data of the various forms collected at the center are processed through various processes. Some data is processed through a plurality of processes such as primary input, verification, and approval.

Normally, these various forms or image data of the various forms are processed as follows. First,
The operation manager of the center empirically predicts the amount of data to be entered, and allocates the required number of operators for each job and each process to the operation terminal. The deployed operator selects and performs the process instructed by the operation manager from the operation menu of the operation terminal.

[0008] The operation manager constantly monitors the processing status of each data, and if any processing is delayed, the operator is re-allocated.

[0009] The operator who is instructed to perform another process by the rearrangement cancels the process currently being operated at the operation terminal, and selects a newly instructed process from the job menu to perform the process again. Become.

[0010]

As described above, in the above-described conventional data entry system, the operation manager grasps the data processing status and the operator's work status at any time and gives an instruction to the operator. When there is a large amount of data, it is necessary to determine whether or not overtime is required, and there is a problem that the burden on the operation manager is large.

[0011] Further, if the operation manager does not properly allocate personnel, there is also a problem that data with a time limit, which must be processed on that day, becomes unprocessed, which hinders operations.

SUMMARY OF THE INVENTION The present invention has been made to solve such a problem, and an object of the present invention is to provide a data entry system capable of reducing the burden on an operation manager and reliably performing daily data processing. And

[0013]

According to a first aspect of the present invention, there is provided a data entry system in which a plurality of operation terminals are connected to a network. Statistical information storage means for storing the history of data processing in the terminal as daily statistical information; processing order setting means for setting the processing order of future data based on the statistical information of the statistical information storage means; A communication means for distributing processing data to a corresponding operation terminal based on the order set in the processing order setting means when the processing start is instructed in the terminal.

According to a second aspect of the present invention, in the data entry system according to the first aspect, progress information storage means for storing data processing statuses of the plurality of operation terminals as needed, and the progress information storage An operation management means for updating the processing order at predetermined time intervals based on the remaining data amount in the data processing stored in the means and the statistical information in the statistical information storage means is further provided.

The data entry system according to a third aspect of the present invention is the data entry system according to the second aspect, wherein the operation management unit is configured to determine a processing capability of a past operator included in the statistical information of the statistical information storage unit. A time estimating means for estimating a time required for processing unprocessed processing data at that time based on the remaining data amount in the data processing stored in the progress information storage means; It is characterized by.

According to the first aspect of the present invention, when processing start is instructed in each operation terminal, the processing data is distributed to the corresponding operation terminal based on the order set in the processing order setting means. Can process the highest priority processing data on the operation terminal without selecting the processing.

According to the second aspect of the present invention, the data processing amount is predicted from the past statistical information and the remaining data amount in the current data processing, and the processing order is changed at regular time intervals. Data can be processed efficiently.

According to the third aspect of the present invention, based on the past processing capacity of the operator included in the statistical information of the statistical information storage means and the remaining amount of data in the data processing stored in the progress information storage means, Since the required time required to process the unprocessed processing data is predicted, the operation manager looks at this prediction result and gives priority to the processing that must be completed within one day. Is changed, at least the data with a term will not be unprocessed.

As a result, the burden on the operation manager can be reduced, and daily data processing can be reliably performed.

[0020]

Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a diagram showing one embodiment of a data entry system according to the present invention.

As shown in FIG. 1, this data entry system is connected to a facsimile machine (not shown) installed at, for example, a plurality of stores of a financial institution such as a bank, a center, and connected to a public network. A data input device 1 and a file server 2 and an operation terminal 3 connected to the data input device 1 via a network such as a LAN 4.

The data input device 1 is for inputting image data of various forms to be processed on the center side and code data corresponding to the image data. For example, the data input apparatus 1 receives image data of each form such as a transfer and a bill from a public network. A FAX device, a character recognition device (hereinafter referred to as an OCR device), or a computer having the functions of the FAX device and the OCR device.

The file server 2 is a computer that stores various files and estimates how many people (operators) and time can process data received by the data input device 1 and data to be received in the future. The operation terminal 3 is a computer for business processing in which an operator performs data input / correction work, and processes the processing data received from the file server 2.

The file server 2 has a progress information table 1
1, processing data file 12, processing order table 13,
Statistical information file 14, processing order table initial value setting process 15, operation management process 16, communication process 17
It is composed of The processing data file 12 is a file in which data for each processing is stored.

The file server 2 is a computer operated by an operation manager, and includes hardware (computer body, monitor, keyboard,
Mouse, etc.). The computer itself has a CP
U, a memory, a hard disk device and the like are built in. The processing order table initial value setting process 15, the operation management process 16, the communication process 17, and the like are programs installed on the hard disk device of the file server 2. In addition, a plurality of processing programs for processing data for each data entry operation are installed in the hard disk device.

As shown in FIG. 2, the progress information table 11
Is a table in which the amount of unprocessed / processed data for each task and each process is tabulated. Operations are broadly classified into, for example, online operations and offline operations. The online business process includes, for example, a transfer process. Offline operations include, for example, bill processing.

As shown in FIG. 3, the processing order table 13 divides the processing into a processing date from the current day and the next day and thereafter, and defines a data search order according to the priority of the processing. . That is, it is assumed that the priority is high.

The statistical information file 14 is composed of a reception data amount table and an operator processing result table, and information on data received in the past (reception data amount / data type for each time zone, number of processes for each operator, etc.) is stored for each processing day. Has been accumulated.

For example, as shown in FIG. 4, the reception data amount table 14a accumulates the number of data receptions for each processing day and for each time zone.

As shown in FIG. 5, the number of processed data and the processing time are stored in the operator processing result table 14b for each processing performed by a plurality of operators (operations 01, 02, etc.) for each processing day. Have been. That is, the operator processing result table 14b stores the processing capacity for data processed by each operator in the past.

Processing sequence table initial value setting process 15
Is started once when the system is started on the current day or when the system ends on the previous day, the amount of received data is predicted from each statistical information in the statistical information file 14, and the processing order table 13 is set accordingly. The operation management process 16 is started at regular time intervals during the operation. The operation management process 16 sets the processing order table 13 according to the current data reception status from the progress information in the progress information table 11. Further, the operation management process 16 refers to the statistical information file 14 and, based on the processing capacity of the past operator in the operator processing result table 14b, the necessary processing required to process the unprocessed data received at that time. Make time predictions. The communication process 17 acquires the highest priority data from the processing data file 12 based on the processing order table 13 in response to the processing start data request from the operation terminal 3 and distributes the data to the corresponding operation terminal 3. In addition, the communication process 17 receives the processed data from the operation terminal 3 and stores the data in the processing data file 12.

In the data entry system of this embodiment, it is assumed that past processing results (history) are stored in the statistical information file 14 in advance as statistical information.

In the case of the data entry system of this embodiment, when the system is started, the processing order table initial value setting processing process 15 firstly executes the statistical information file 14
The amount of data to be accepted on the day is predicted based on the handling results of the same month and last month of the previous year, the processing priority is determined according to the data amount and the processing date, and the initial value of the processing order table 13 is set.

Here, when an operator operates the processing start button on the initial screen displayed on the screen of the operation terminal 3, the operation terminal 3
The operation start is instructed to the file server 2 through the server, and data is requested. Then, file server 2
Then, the communication process 17 searches the processing data file 12 in the order set in the processing order table 13 and returns the processing data to the operation terminal 3 via the LAN 4.

When the operation terminal 3 receives the processing data from the communication process 17 via the LAN 4, the processing program corresponding to the received processing data is activated and the processing screen is displayed on the screen.

The operator may sequentially process the processing data on the processing screen displayed on the screen of the operation terminal 3.

In the file server 2, the remaining processing amount of the received data is updated in the progress information table 11 as needed.

Therefore, the operation management process 16 obtains the remaining data amount of each processing from the progress information table 11,
The optimum value of the processing order table 13 is updated at regular time intervals according to the remaining data amount. The operation management process 16
Predicts the required time required to process the received unprocessed data at that time based on the past processing capacity of the operator, and displays it on a display screen.

The operation manager reviews the future operation plan (whether overtime is necessary or not, etc.) from the estimated required time displayed on the display screen.

Here, the operation of estimating the required time by the operation management process 16 will be described. Operation management process 1
6 calculates the required time for each process from the number of unprocessed cases in the progress information table 11 and the results of operator processing based on the determined processing order table 13.

[Time required for processing A1] = [number of unprocessed processing A1] / Σ [processing capacity of processing A1 for each operator]
The operation management process 16 calculates the total of the calculated required time for each process, and sets the sum as the required time for all data processing. [Total data required time] = Σ [Time required for each process] As described above, according to the data entry system of this embodiment, the processing order table 13 is created in advance in accordance with the data processing priority, and the operation terminal When the processing start button is selected on the initial screen 3, the processing screen corresponding to the processing data to be processed with the highest priority is displayed, so that the operator only has to process the processing data according to the displayed processing screen. Therefore, it is not necessary to select and execute a process one by one according to an instruction from the operation manager.

When an operation is started by the operator at the operation terminal 3, the file server 2 automatically extracts the processing data to be processed with the highest priority, passes it to the operation terminal 3, and passes the processing data to the operation terminal 3. Since the corresponding processing screen is automatically displayed, the operation manager does not need to empirically give instructions to each operator as to what processing to perform, which reduces the burden on the operation manager. can do.

Further, effective staffing can be performed according to the amount of data expected to arrive from the statistical information (reception data amount table 14a and operator processing result table 14b) of the statistical information file 14.

Further, by updating the progress information table 11 periodically, it is possible to allocate personnel according to changing operating conditions.

Further, since the operation manager can grasp the processing capability of the entire system including the capability of the operator in the file server 2, it is possible to prevent an operation accident due to data reception exceeding the processing capability of the system. Can be.

The present invention is not limited only to the above embodiment. The program (software) in the above embodiment may be stored in a computer-readable storage medium such as a floppy disk. In this case, the computer reads out the program stored in the storage medium, and the Processing becomes possible.

As a storage medium, a magnetic disk,
Floppy disk, hard disk, optical disk (C
D-ROM, CD-R, DVD, etc.), a magneto-optical disk (MO, etc.), a semiconductor memory, or any other storage medium that can store programs and that can be read by a computer. May be.

An OS (Operating System) running on the computer based on instructions of a program installed in the computer from the storage medium.
Alternatively, MW (middleware) such as database management software and network software may execute a part of each process for realizing the present embodiment.

Further, the storage medium is not limited to a medium independent of the computer, but also includes a storage medium in which a program transmitted through a LAN, the Internet, or the like is downloaded and stored or temporarily stored.

Further, the number of storage media is not limited to one, and the case where the processing in the present embodiment is executed from a plurality of media is also included in the recording medium of the present invention, and any media configuration may be used.

The computer executes each processing in the present embodiment based on a program stored in a storage medium. The computer includes one device such as a personal computer and a system in which a plurality of devices are connected to a network. Any of these configurations may be used.

The term "computer" is not limited to a personal computer, but also includes an arithmetic processing unit, a microcomputer, and the like included in an information processing device, and is a general term for devices and devices capable of realizing the functions of the present invention by a program. .

[0053]

As described above, according to the first aspect of the present invention, when the processing start is instructed in each operation terminal, the corresponding operation terminal is transmitted to the corresponding operation terminal based on the order set in the processing order setting means. Since the processing data is delivered, the operator does not need to select the processing,
The highest priority processing data can be processed by the operation terminal.

According to the second aspect of the present invention, the data processing amount is predicted from the past statistical information and the remaining data amount in the current data processing, and the processing order is changed at regular time intervals. Thus, the processing data can be efficiently processed.

According to the third aspect of the present invention, based on the processing capability of the past operator and the remaining amount of data in the data processing stored in the progress information storage means included in the statistical information of the statistical information storage means, Since the time required to process the processing data that has not been processed at the time is predicted, the operation manager looks at this prediction result and gives priority to the processing that must be completed within one day By changing the processing order, at least data with a time limit does not become unprocessed.

As a result, the burden on the operation manager can be reduced, and daily data processing can be reliably performed.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration of a data entry system according to one embodiment of the present invention.

FIG. 2 is a diagram showing a progress information table of a file server in the data entry system.

FIG. 3 is a view showing a processing order table possessed by a file server in the data entry system.

FIG. 4 is a diagram showing a reception data amount table as one of tables included in a statistical information file of the file server in the data entry system.

FIG. 5 is a diagram showing an operator processing result table as one of tables included in a statistical information file of the file server in the data entry system.

[Explanation of symbols]

REFERENCE SIGNS LIST 1 data input device 2 file server 3 operation terminal 4 LAN 11 progress information table
12: processing data file, 13: processing order table,
14: statistical information file, 15: processing order table initial value setting process, 16: operation management process, 17: communication process

Claims (3)

[Claims] 1. A data entry system in which a plurality of operation terminals are connected to a network, a statistical information storage means for storing, as daily statistical information, a history of data processing in the plurality of operation terminals; A processing order setting means for setting a processing order of future data based on the statistical information of the storage means; and a processing start instruction in each operation terminal, based on the order set in the processing order setting means. A communication means for distributing processing data to an operation terminal which performs the data entry. 2. The data entry system according to claim 1, wherein progress information storage means for storing data processing statuses of the plurality of operation terminals as needed, and data remaining in the data processing stored in the progress information storage means. A data entry system further comprising an operation management means for updating the processing order at predetermined time intervals from the amount and the statistical information of the statistical information storage means. 3. The data entry system according to claim 2, wherein the operation management unit includes a processing capability of a past operator included in the statistical information of the statistical information storage unit and a data processing stored in the progress information storage unit. A data entry system comprising: a required time predicting unit for predicting a required time required for processing unprocessed processing data at that time based on the remaining data amount of the data entry.