CN113347204A

CN113347204A - Service handling method, device and system based on holographic projection

Info

Publication number: CN113347204A
Application number: CN202110727096.1A
Authority: CN
Inventors: 王强; 王灿
Original assignee: Agricultural Bank of China
Current assignee: Agricultural Bank of China
Priority date: 2021-06-29
Filing date: 2021-06-29
Publication date: 2021-09-03
Anticipated expiration: 2041-06-29
Also published as: CN113347204B

Abstract

The application provides a service handling method, a device and a system based on holographic projection, a user can perform bidirectional information transmission and interaction through first equipment and second equipment used by service handling personnel, so that the user can communicate with the service handling personnel in a holographic projection mode, and further the service handling is performed through the service handling personnel in the holographic projection mode by the user. The intelligent degree of the user during handling the business is improved while the user is more convenient and faster during handling the business, the user is provided with a certain immersion feeling during handling the business, the user can be handled under the condition that the first equipment can be connected with the network at any time and any place, and the user experience of the user during handling the business is improved from multiple aspects.

Description

Service handling method, device and system based on holographic projection

Technical Field

The present application relates to the field of computer technologies, and in particular, to a method, an apparatus, and a system for service handling based on holographic projection.

Background

With the continuous progress of scientific technology and the continuous development and enrichment of banking business, people can also very conveniently perform financial operations such as consumption, account transfer, stock investment and the like in daily life, and banks providing the financial services need to meet business requirements of users in more scenes from the perspective of customers.

In the prior art, some banks provide a concept of "virtual bank" for facilitating people to handle business, wherein an image and a voice acquisition device are arranged in front of a teller of the bank to acquire image and voice data of the teller, and the image and voice data are sent to electronic equipment such as a mobile phone and a computer used by a user through a network.

However, in the prior art, when the electronic device plays the received image of the teller, the received image can be displayed only in the form of embedded animation through a webpage provided by the electronic device, and the intelligent degree is insufficient, so that the user lacks immersion when handling business, and the user experience is seriously reduced.

Disclosure of Invention

The application provides a business handling method, a business handling device and a business handling system based on holographic projection, and aims to solve the problems that when business is handled through a virtual bank, the intelligent degree is insufficient, and the user lacks immersion, so that the user experience is low.

The first aspect of the present application provides a service handling system based on holographic projection, including: a first device, a server and a second device; the first equipment and the second equipment are respectively connected with the server; the first equipment is configured to acquire authentication information of a user and geographic information of the position of the first equipment, and send the authentication information and the geographic information to the server; the server is configured to verify the user according to the authentication information, and when the user passes the verification, the server determines the second equipment used by the business handling personnel according to the geographic information; the first device is further configured to obtain first status information of the user and send the first status information to the second device through the server; receiving second state information sent by the second equipment through the server, and displaying the second state information in a holographic projection mode; the second device is further configured to acquire second state information of the service handling staff and send the second state information to the first device through the server; and receiving first state information sent by the first equipment through the server, and displaying the first state information.

In an embodiment of the first aspect of the present application, the server apparatus is configured to determine, according to the geographic information, a device used by a currently idle business handling person as the second device from among a plurality of business handling persons corresponding to the geographic information.

In an embodiment of the first aspect of the present application, the authentication information includes: account security information of the user and biometric information of the user; the biological information includes: one or more of the human face feature, the height feature, the smell feature and the three-dimensional body shape feature of the user.

In an embodiment of the first aspect of the present application, the first device includes: a holographic projection module configured to collect the first state information and display the second state information by means of holographic projection; an information collection module configured to collect the authentication information and the geographic information.

In an embodiment of the first aspect of the present application, the holographic projection module comprises: at least one display medium generation unit configured to emit a display medium to the user viewing area; a holographic projection unit configured to project image content in the second state information onto the display medium; a sound playing unit configured to play sound content in the second state information; a user state acquisition unit configured to acquire first state information of the user.

In an embodiment of the first aspect of the present application, the information collecting module includes: a geographic information acquisition unit configured to acquire the geographic information; an account security information acquisition unit configured to acquire the account security information; a biological information acquisition unit configured to acquire biological information of the user.

In an embodiment of the first aspect of the present application, the display medium generating unit is further configured to emit the display medium to a human body surface of the user; the authentication information further includes: reflection information of the human body of the user to the display medium.

In an embodiment of the first aspect of the present application, the display medium includes: an imaging medium configured to display image content projected by the holographic projection unit; a reflection enhancing medium configured to enhance image quality in the first state information acquired by the user state acquisition unit.

In an embodiment of the first aspect of the present application, the display medium specifically includes: silver-plated iron powder.

In an embodiment of the first aspect of the present application, the holographic projection module further includes: and the display medium collecting unit is used for collecting the display medium emitted to the user viewing area by the display medium generating unit.

In an embodiment of the first aspect of the present application, the holographic projection module specifically includes: the display device comprises a plurality of display medium generating units and a plurality of display medium collecting units, wherein the display medium generating units are sequentially arranged, and the display medium collecting units are in one-to-one correspondence with the display medium generating units; the display medium generation units are specifically configured to respectively send display media to the user viewing area in a plurality of different time periods within a preset period; the plurality of display medium collecting units are specifically configured to collect the display media sent by the corresponding display medium generating units respectively after a plurality of different time periods within a preset period end.

In an embodiment of the first aspect of the present application, the holographic projection unit is specifically configured to, in a plurality of different time periods within the preset period, respectively project image contents with different depths of field in the second state information to the display media sent by the plurality of display medium generation units in a direction parallel to the arrangement direction of the plurality of display medium generation units.

In an embodiment of the first aspect of the present application, the first device and the second device are respectively connected to and communicate with the server in a 5G communication manner.

In an embodiment of the first aspect of the present application, the second state information specifically includes: the face state information of the business handling personnel during speaking; and/or the state information of the action part when the business transactor acts.

A second aspect of the present application provides a service handling method based on holographic projection, which is applied to a service handling system based on holographic projection provided in any one of the first aspect of the present application, where the system includes a first device, a server, and a second device, and the method includes: the method comprises the steps that first equipment acquires authentication information of a user and geographic information of the position of the first equipment; the first equipment sends the authentication information and the geographic information to a server; the server verifies the user according to the authentication information, and determines second equipment according to the geographic information after the user passes the verification; the first equipment acquires first state information of the user and sends the first state information to the second equipment through the server; the second equipment receives and displays the first state information; the second equipment acquires second state information of business handling personnel and sends the second state information to the first equipment through the service; and the first equipment receives the second state information and displays the second state information in a holographic projection mode.

The third aspect of the present application provides a service handling apparatus based on holographic projection, including: a communication module configured to communicate with a server; the information acquisition module is configured to acquire authentication information of a user and geographic information of the position of the user, and send the authentication information and the geographic information to the server through the communication module; the holographic projection module is configured to receive second state information sent by a second device through the communication module and display the second state information in a holographic projection mode; and acquiring first state information of the user, and sending the first state information through the communication module, wherein the second equipment is determined for the service according to the geographic information.

In an embodiment of the third aspect of the present application, the communication module is a 5G communication module.

In summary, the service handling method, the device and the system based on holographic projection provided by the application enable a user to perform bidirectional transmission and interaction of information through the first device and the second device used by a service handling staff, enable the user to communicate with the service handling staff through the holographic projection mode, and further enable the user to handle services through the service handling staff through the holographic projection mode. The intelligent degree of the user during handling the business is improved while the user is more convenient and faster during handling the business, the user is provided with a certain immersion feeling during handling the business, the user can be handled under the condition that the first equipment can be connected with the network at any time and any place, and the user experience of the user during handling the business is improved from multiple aspects.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without inventive exercise.

FIG. 1 is a schematic diagram of an application scenario of the present application;

fig. 2 is a schematic structural diagram of an embodiment of a first apparatus provided in the present application;

FIG. 3 is a schematic flowchart of an embodiment of a holographic projection-based service transaction method provided in the present application;

fig. 4 is a schematic structural diagram of an information acquisition module provided in the present application;

FIG. 5 is a schematic structural diagram of a holographic projection module according to an embodiment of the present disclosure;

FIG. 6 is a schematic diagram illustrating an embodiment of a use case of a first device provided herein;

FIG. 7 is a schematic view of another embodiment of a use case of the first device provided herein;

fig. 8 is a schematic structural diagram of an embodiment of a holographic projection module provided in the present application.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

The terms "first," "second," "third," "fourth," and the like in the description and in the claims of the present application and in the drawings described above, if any, are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the application described herein are, for example, capable of operation in sequences other than those illustrated or otherwise described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.

The technical solution of the present application will be described in detail below with specific examples. The following several specific embodiments may be combined with each other, and details of the same or similar concepts or processes may not be repeated in some embodiments.

Fig. 1 is a schematic view of an application scenario of the present application, where information interaction and service handling can be achieved through respective devices used by a user a and a service handling person B without actually touching the surface, and the service handling in this virtual scenario is increasingly applied to daily life of people, and especially in a special period affected by an epidemic situation, the user and the service handling person can handle the service in a non-contact manner, which is more practical.

In some specific implementations, as shown in fig. 1, the scenario may be that the user a and a business handling person B of a bank handle bank-related business, the business handling person B may be a teller of the bank, the first device 10 used by the user a may be connected to a server 20 set by the bank, the business handling person B in a business hall of the bank may also use the second device 10 in the business hall to connect to the server 20, at this time, the user a may use the first device 10 and the business handling person B located in the bank to interact information anytime and anywhere without actually going to the business hall, so as to implement business handling, and from the perspective of the user a, handling business is more convenient, handling efficiency is higher, and user experience is better; from the perspective of the bank, the business outlets are virtualized, and meanwhile, the business handling personnel B can also work at home without the limitation of office places, so that the investment of the bank on the business cost of the outlets is greatly saved.

In some embodiments, as in the scenario shown in fig. 1, the first device 10 and the server 20 may be connected in a 5G communication manner and implement communication, at this time, a module for 5G communication, such as a 5G chip, needs to be provided in the first device 10, so that the first device 10 accesses the 5G communication network through the 5G base station and is connected to the server 20 that also accesses the 5G communication network. Correspondingly, the second device 30 and the server 20 can also be connected in a 5G communication manner and realize communication, so that all devices in a system formed by the first device 10, the server 20 and the second device 30 can communicate in the 5G communication manner, a higher communication speed can be obtained, and the efficiency of business transaction is further improved.

In some embodiments, the first device 10 may be purchased and carried by the user a, the first device 10 is bound to information such as an account of the user a, and the user a may transact business through the first device 10 anytime and anywhere; for example, the first device 10 may be a bank installed at a specific location, and when the user a needs to transact business, the user a logs in the first device 10 through information such as an account, and then transacts business based on a holographic projection method using the first device 10.

In some embodiments, the first device 10 provided herein may be a holographic projected business process device, which may also be referred to as: the application does not limit the specific name of the first device 10, and the first device 10 can realize the holographic projection display function of the state information of the service handling personnel B when being used by the user a.

Fig. 2 is a schematic structural diagram of an embodiment of a first device provided in the present application, and fig. 2 shows a specific implementation manner of the first device, where the first device 10 includes: a communication module 101, a holographic projection module 102 and an information acquisition module 103. The communication module 201 is configured to connect the first device 10 to the server 20, transmit data, and the like, and may be a 5G chip. The holographic projection module 102 is configured to implement information interaction between the user a and the user B by means of holographic projection. The information collecting unit 103 is configured to collect information of the user a and transmit the information to the service area, and the server 20 authenticates the user a using the first device 10.

In some embodiments, the holographic projection module 102 of the first device 10 of the present application may implement holographic projection through air projection and interactive technology, wherein the technology is based on mirage principle, and can project an image with interactive function on the surface formed by airflow, particularly on water vapor, so that strong gradation and stereoscopic effect can be achieved due to the imbalance of molecular vibration. Alternatively, the holographic projection module 102 may also implement a holographic projection technology through a laser beam technology, a 360-degree holographic display technology, and the like, and in the embodiments of the present application, the air projection technology is taken as an example, and is not limited thereto.

The following describes in detail the operation of the first device provided in the embodiment shown in fig. 2 in the present application in executing the business transaction method, for example, fig. 3 is a flowchart of an embodiment of the business transaction method based on holographic projection provided in the present application, and the method shown in fig. 3 may be executed by the first device 10, the server 20, and the second device 30 in the scenario shown in fig. 1. The method comprises the following steps:

s101: the first device 10 collects authentication information of the user a and collects geographical information of the location where the first device is located.

The first device 10 may start to request the second device 30 of the bank to connect with the server 20 and transact the business under the instruction of the user a, before transacting the business formally, the first device 10 further needs to collect information and send the information to the server 20 set by the bank, the server 20 authenticates and verifies the identity of the user using the first device 10, and after the verification is passed, the business can be continuously transacted.

In some embodiments, the geographic information provided herein includes: latitude and longitude coordinates of the location of the first device 10, GPS information, or information of a landmark building beside the location, etc., can indicate the location of the user a. The authentication information provided by the application comprises: the account security information of the user a and the biometric information of the user a, more specifically, the biometric information may include: one or more of the face feature, the height feature, the smell feature and the three-dimensional body shape feature of the user A.

Corresponding means may be provided in the first device 10 to collect the above information. For example, fig. 4 is a schematic structural diagram of an information acquisition module provided in the present application, which shows an implementation manner of the information acquisition module 103 shown in fig. 3, and as shown in fig. 4, the information acquisition module 103 includes:

a geographic information collecting unit 1031 configured to collect geographic information; for example, the geographic information collecting unit 1031 may be a GPS module, and the like, and may collect longitude and latitude coordinates of the first device 10, and determine information such as a province, a city, a cell, and the like of the first device 10 according to the longitude and latitude coordinates; for another example, the geographic information collecting unit 1032 may be an imaging device such as a camera, and may collect an image of the environment where the first device 10 is located, and when a landmark (e.g., an ancient building, a landmark modern building, a road sign, a license plate of an automobile, etc.) in the image is recognized, determine information such as a province, a city, etc. where the first device 10 is located according to the landmark.

An account security information acquisition unit 1032 configured to acquire account security information; for example, the account security information may be provided by a security device such as a U-shield used by the user a to register in the bank 2, and the account security information collecting unit may be configured to read the account security information in the U-shield through an interface when the U-shield is connected to the interface of the first device 10. Alternatively, the account security information may be registration information such as an account number and a password of the user a, which is input into the first device 10 by the user a.

A user biometric information acquisition unit 1033 configured to acquire biometric information of the user a. For example, the biological information collecting unit 1033 may be an imaging device such as a monocular camera or a panoramic camera, and may collect a face feature, a 360-degree solid body feature, and the like of the user a, or may be a sensor that can be used to collect user information, for example, an odor sensor, and may collect an odor of the user and obtain odor identification information as the biological information after identifying the odor; the fingerprint sensor can collect fingerprints of users as biological information and the like; the infrared sensor can collect length information such as height and arm extension of the user as biological information.

S102: the first device 10 sends the acquired authentication information and geographic information collected in S101 to the server 20; accordingly, the authentication information and the geographic information transmitted by the first device 10 are received to the server 20. In some embodiments, the first device 10 sends the authentication information and the geographic information to the server 20, in particular through the 5G communication network, and the server 20 receives the authentication information and the geographic information, in particular through the 5G communication network.

S103: the server 20 performs authentication verification for the user a using the first device 10 based on the authentication information received in S102.

The server 20 may store preset authentication information provided by the user a during bank registration in advance, and after receiving the authentication information sent by the first device 10, compare the received authentication information with the preset authentication information, and when the comparison is the same, determine that the user a passes verification, and may perform subsequent operations; and when the comparison is different, it is determined that the user a fails to verify, which indicates that the user a cannot use the first device 10 or does not have the authority to use the first device 10, and the server will not perform subsequent operations, at this time, from the perspective of information security, the server 20 may further send warning information to a security system of a bank to prompt a user who uses the first device 10 illegally at present, or may further directly perform an alarm operation under the condition of a higher set security level.

For example, the server 20 may store a preset face feature and preset digital signature information of the user a, and receive the face feature to be verified of the authentication information sent by the first device 10 and the account security information of the U shield in S102, the server 20 may compare the face feature to be verified with the preset face feature, and verify the information of the U shield through the digital signature information, and when the face comparison is successful and the U shield verification is successful, it is determined that the authentication verification of the user is successful, and the subsequent operation may be performed.

S104: the server 20 determines the second device based on the geographical information of the first device 10 received in S102.

Specifically, the second device 30 and the business office B that provide business office services for the user a of the first device 10 according to the embodiment of the present invention are not arbitrary, but the server 20 determines the devices and business offices from the network or business hall in the area where the user a is located according to the location of the user a.

Exemplarily, when the geographic information is longitude and latitude coordinates of Y city in X province, or an image of a landmark building in the Y city, or information including a license plate number, a guideboard and the like of the Y city, the server may first determine that the first device 10 is currently located in the X city according to the geographic information, then the server 20 searches for a currently idle service transactor in the X city, and after determining the currently idle service transactor B, records a device used by the service transactor B as a second device; or directly searching the equipment which is not currently transacted with the business as second equipment, wherein the personnel of the equipment which is not currently transacted with the business are in an idle state. It will be appreciated that the server 20 may be connected to all devices used by the business handling personnel and determine a second device 30 from all devices based on geographical information to provide business handling services to user a. In the above, if no free device is searched in Y city, the server 20 may wait in a queue, or may expand the search range to search for a free device in X province.

S105: after the communication connection is established, a communication channel passing through the server is equivalently established between the first device 10 and the second device 30, so that the first device 10 can transmit data to the second device 30 through the server 20, and the second device 30 can also transmit data to the first device 10 through the server 20. In some embodiments, after determining the second device in S104, the server 20 may directly trigger the establishment of the communication connection, or the server 20 may send an indication message to the second device 30 to cause the second device 30 to trigger the establishment of the communication connection. The present application does not limit the specific process of establishing the communication connection, and the communication connection may specifically be a 5G communication connection established through a 5G communication network.

S106: the first device 10 and the second device 30 mutually transmit the state information of each party through the server 20, so as to realize the interaction of the real-time state information, and enable the state information of one party to be transmitted to the other party in real time.

Specifically, in S106, the first device 10 collects the state information of the user, such as the image and the sound, through the holographic projection module 102, and records the state information as the first state information. For example, fig. 5 is a schematic structural diagram of an embodiment of a holographic projection module provided in the present application, wherein a user state acquisition unit 1023 included in the holographic projection module 102 shown in fig. 5 is configured to acquire an image and a sound of a current user a as first state information. Subsequently, after acquiring the first state information, the first device 10 transmits the first state information to the second device 30 via the server 20 through the communication relationship established in S105. Correspondingly, the second device 30 may also be provided with a status collecting unit, and collect the image and sound of the business transactor B as the second status information, and the second device 30 sends the collected second status information to the first device 10 via the server 20 through the communication relationship established in S105.

In some embodiments, based on the application scenario of the user a and the service clerk B transacting the service, the second status information of the service clerk B collected by the second device 30 of the present application only includes the facial status information of the service clerk B, so as to show the current speaking status of the service clerk B. Or, in some embodiments, the second device 30 may further identify the action of the business transactor B, and when detecting that the mouth of the business transactor B moves, it indicates that the user is speaking, that is, the user may start to collect the second state information only including the face; when the movement of the hands and the legs of the business handling personnel is detected, the instruction action is performed, and the state information of the faces, the moving hands and the moving legs is collected. In this case, the amount of the second status information that needs to be processed by the second device 30 and the first device 10 is greatly reduced, which avoids the waste of communication resources caused by too many invalid status information transmissions, and further improves the communication efficiency of the whole service handling system. Correspondingly, the first state information may also be the face state information or the state information of the action part of the user a, and the implementation principle thereof is the same as that of the first state information and is not described again.

S107: after receiving the second status information, the first device 10 displays the second status information by means of holographic projection.

In some examples, in the holographic projection module 102 shown in fig. 5, the display medium generation unit 1021, the holographic projection unit 1022, and the sound playing unit 1024 are used in common to display the second state information. Wherein, the display medium generation unit 1021 is configured to emit a display medium, which may be water vapor or the like, to an area viewed by the user a, and the holographic projection unit 1022 is configured to project light of image content in the second state information onto the display medium of the above-mentioned viewing area; the sound playing unit 1024 is configured to play the sound content in the second state information. At this time, the user can see the image of the service transactor B in the second status information through the projected content on the display medium and synchronously hear the sound of the service transactor B in the second status information through the sound playing unit 1024.

Exemplarily, fig. 6 is a schematic diagram of an embodiment of a use condition of the first device provided in the present application, and as can be seen from the use steps in fig. 3, in a state S1 shown in fig. 6, before the first device 10 performs the holographic projection transaction, the geographic information and the authentication information are collected and sent to the server 20, and after the server 20 verifies that the geographic information and the authentication information are passed, the first device 10 and the second device 30 establish a communication connection. At this time, the first device 10 may receive the second status information transmitted from the second device 30, and then the first device 10 may first eject a display medium such as water vapor to the viewing area in front of the user a through the display medium generation unit in state S2, and then dispose the image content in the second status information to the viewing area through the hologram projection unit in state S3.

In some embodiments, since the display medium generating unit in the first device 10 needs to continuously emit the display medium, in order to avoid waste, a display medium recycling unit may be further disposed in the first device 10, for example, the emitted water vapor may be liquefied and recycled, so as to improve the utilization rate of the display medium and reduce energy consumption and cost. In addition, the first device 10 may further include a prompt device, and when the remaining amount of the display medium is smaller than a preset value, the prompt device sends a prompt message to enable the user to perform timely replenishment.

S108, the second device 20 displays the first status information after receiving the first status information.

Since the second device 20 is usually installed in a bank office, images in the first status information can be played through a display device such as a display, so that the business clerk B can see the user a and can play sounds in the first status information through a speaker, and the business clerk B can hear the sounds of the user a synchronously. Alternatively, the second device 20 may display the first state information in the same holographic projection manner as the first device in S107.

It should be noted that the execution sequence of S107 and S108 is not limited, and the first device 10 and the second device 30 should continuously repeat the operations of S106-S108 after the communication connection is established in S105, so as to implement bidirectional transmission and interaction of status information of the user a and the service operator B, and the user a can communicate with the service operator B, and further implement that the user a handles the service through the service operator B in a holographic projection manner.

To sum up, according to the service handling method based on holographic projection provided by the embodiment of the application, the user can perform bidirectional transmission and interaction of information through the first device and the second device used by the service handling personnel, so that the user can communicate with the service handling personnel in a holographic projection manner, and further the user can handle services through the service handling personnel in a holographic projection manner. The intelligent degree of the user during handling the business is improved while the user is more convenient and faster during handling the business, the user is provided with a certain immersion feeling during handling the business, the user can be handled under the condition that the first equipment can be connected with the network at any time and any place, and the user experience of the user during handling the business is improved from multiple aspects.

In other embodiments, the display medium emitted by the display medium generation unit 1021 in the first device 10 provided in this embodiment may be partially scattered on the human body of the user a, or the display medium generation unit 1021 may emit the display medium to the area where the user a is located. For example, fig. 7 is a schematic diagram of another embodiment of a usage situation of the first device provided in the present application, wherein, taking water vapor as an example, after the display medium emitted by the display medium generation unit 1021 is scattered on the human body of the user a, a water droplet of the water vapor will generate specific reflection information, such as a spectrum, a graph, etc., on the human skin, and the server 20 may store the reflection spectrum, the image, etc. The first device 10 may first emit the display medium through the display medium generating unit 1021 at S10 shown in fig. 7 when acquiring the authentication information at S1 shown in fig. 6, and acquire an image of the skin surface of the human body of the user a as the authentication information through the biological information collecting unit. Accordingly, after receiving the image, the server 20 may verify the reflection information of the display medium according to the human body of the user, thereby determining that the first device 10 is operated by the human user a, and the server 20 may continue to perform the subsequent operation; otherwise, the first device 10 may be at risk of theft and the server 20 will not continue with subsequent operations.

In some embodiments, to enhance the effect of the image captured by the first device 10, the display medium emitted by the first device 10 includes, as a reflection enhancing medium, RCOOMNA, soap bubbles, and other ions that can enhance the reflection of light, in addition to the primary imaging medium, such as water vapor, used to project the image content. After the reflection enhancement medium is spread on the human body, the user state acquisition unit of the first device 10 can acquire an image with stronger light and better image quality as the first state information, so that the display effect when the second device displays the first state information and the watching effect of the business handling personnel B are improved.

In some embodiments, the display medium in the first device 10 provided in this application may also be specifically silver-plated iron powder, where, due to the higher reflectivity of metallic silver, when used as a medium for holographic projection, a stronger reflection effect can be obtained, and the iron powder is used to facilitate recycling. In order to match the use of silver-plated iron powder, the holographic projection module further comprises a display medium collecting unit corresponding to the display medium generating unit, and after the display medium generating unit vertically sprays the silver-plated iron powder to a user watching area, the display medium collecting unit can be used as a dust falling control device to collect the iron powder in the watching area in a magnetic attraction manner, so that the control of the iron powder falling time can be realized in the control process.

In the foregoing embodiments of the present application, a holographic projection module includes one display medium generation unit and one display medium collection unit as an example, and in other embodiments, the holographic projection module provided in the present application may further include a plurality of display medium generation units and a plurality of display medium collection units corresponding to the plurality of display medium generation units one to one. For example, fig. 8 is a schematic structural diagram of an embodiment of a holographic projection module provided in the present application, and as shown in fig. 8, a plurality of display medium generation units 1021 arranged in sequence are specifically arranged in the holographic projection module 102, and in fig. 8, an x-axis coordinate system is established in a horizontal direction and a y-axis coordinate system is established in a vertical direction, then the plurality of display medium generation units 1021 are arranged in sequence in the x-axis direction, and are denoted as 1, 2, and 3 … … N, which are N in total. Correspondingly, the holographic projection module 102 further includes N display medium collecting units corresponding to the N display medium generating units 1021, and the numerals are the same as those of the display medium generating units 1021.

Based on the arrangement structure shown in fig. 8, the plurality of display medium generation units 1021 may be specifically configured to respectively emit the display media to the user viewing area in a plurality of different time periods within the preset period, and at the same time, the display medium collection units 1025 corresponding to the plurality of display medium generation units 1021 are configured to respectively collect the display media emitted by the corresponding display medium generation units 1021 after the end of the different time periods within the preset period.

Illustratively, in the scenario shown in fig. 8, between time t1 and time t2, display medium generation unit numbered 1 will emit display medium to the viewing area of user a, forming display medium layer a, at which time holographic projection unit 1022 emits the corresponding image to display medium layer a; subsequently, after the time t2 is over, the display medium collecting unit numbered 1 will collect the display medium layer a emitted from the display medium generating unit numbered 1, wherein the display medium collecting unit will recover the display medium in the form of iron powder based on magnetic force after the time t1-t2 is over and before the next time period t2-t3 is started, which is not shown in the drawing because of the short time. Between time t2 and time t3, display medium generation unit numbered 2 emits display medium to the viewing area of user a to form display medium layer b, and at this time, holographic projection unit 1022 emits corresponding image to display medium layer b; subsequently, after the time t3 is over, the display medium collecting unit numbered 2 will collect the display medium layer b sent by the display medium generating unit numbered 2, and so on, and finally within the whole preset period t1-tn, the multiple display medium generating units 1021 and the multiple display medium collecting units 1025 can realize that the display media of different layers are projected within different time periods, and in combination with the images projected by the projection unit 1022 to the display media of different layers, the images of different depths of field can be played at different times, for example, the image sent by the projection unit 1022 to the display medium layer a within the time period t1-t2 corresponds to a distance of 5 meters from the user, the image sent to the display medium layer b within the time period t2-t3 corresponds to a distance of 5.1 meters from the user, and so on. When the device continuously repeats the process within the preset period t1-tn, the length of the stay time period of each layer of display medium is set to be larger than the stay time of human eyes, so that the user A can be presented with the time division 3D visual effect in the holographic projection scene, and the user experience can be greatly improved.

In the foregoing embodiment, a method flow for performing service handling on the service handling system based on holographic projection provided in this embodiment of the present application is described, and in order to implement each function in the method provided in this embodiment of the present application, the first device, the server, and the second device as an execution main body may include a hardware structure and/or a software module, and implement each function in the form of a hardware structure, a software module, or a hardware structure plus a software module. Whether any of the above-described functions is implemented as a hardware structure, a software module, or a hardware structure plus a software module depends upon the particular application and design constraints imposed on the technical solution. For example, the first device includes a processing device such as a CPU, which is dedicated to control the modules in the first device and the specific units in the modules.

Moreover, it should be understood that the division of each module provided in the present application is only a division of a logical function, and all or part of the actual implementation may be integrated into one physical entity, or may be physically separated. And these modules can be realized in the form of software called by processing element; or may be implemented entirely in hardware; and part of the modules can be realized in the form of calling software by the processing element, and part of the modules can be realized in the form of hardware. The processing element may be a separate processing element, or may be integrated into a chip of the apparatus, or may be stored in a memory of the apparatus in the form of program code, and a processing element of the apparatus may call and execute the functions of the above determination module. Other modules are implemented similarly. In addition, all or part of the modules can be integrated together or can be independently realized. The processing element described herein may be an integrated circuit having signal processing capabilities. In implementation, each step of the above method or each module above may be implemented by an integrated logic circuit of hardware in a processor element or an instruction in the form of software.

For example, the above modules may be one or more integrated circuits configured to implement the above methods, such as: one or more Application Specific Integrated Circuits (ASICs), or one or more microprocessors (DSPs), or one or more Field Programmable Gate Arrays (FPGAs), among others. For another example, when some of the above modules are implemented in the form of a processing element scheduler code, the processing element may be a general-purpose processor, such as a Central Processing Unit (CPU) or other processor that can call program code. As another example, these modules may be integrated together, implemented in the form of a system-on-a-chip (SOC).

In the above embodiments, the steps in the method performed by each device may be implemented wholly or partially by software, hardware, firmware, or any combination thereof. When implemented in software, may be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions. When loaded and executed on a computer, cause the processes or functions described in accordance with the embodiments of the application to occur, in whole or in part. The computer may be a general purpose computer, a special purpose computer, a network of computers, or other programmable device. The computer instructions may be stored in a computer readable storage medium or transmitted from one computer readable storage medium to another, for example, from one website site, computer, server, or data center to another website site, computer, server, or data center via wired (e.g., coaxial cable, fiber optic, Digital Subscriber Line (DSL)) or wireless (e.g., infrared, wireless, microwave, etc.). The computer-readable storage medium can be any available medium that can be accessed by a computer or a data storage device, such as a server, a data center, etc., that incorporates one or more of the available media. The usable medium may be a magnetic medium (e.g., floppy disk, hard disk, magnetic tape), an optical medium (e.g., DVD), or a semiconductor medium (e.g., Solid State Disk (SSD)), among others.

The present application further provides an electronic device comprising: a processor and a memory; wherein the memory has stored therein a computer program which, when executed by the processor, is operable to perform the method performed by the holographic projection based transaction system as in any of the previous embodiments of the present application.

The present application further provides a computer-readable storage medium storing a computer program, which when executed is operable to perform the method performed by the holographic projection based transaction system according to any of the previous embodiments of the present application.

The embodiment of the present application further provides a chip for executing instructions, where the chip is used to execute the method executed by the service handling system based on holographic projection in any of the foregoing embodiments of the present application.

Those of ordinary skill in the art will understand that: all or a portion of the steps of implementing the above-described method embodiments may be performed by hardware associated with program instructions. The program may be stored in a computer-readable storage medium. When executed, the program performs steps comprising the method embodiments described above; and the aforementioned storage medium includes: various media that can store program codes, such as ROM, RAM, magnetic or optical disks.

Finally, it should be noted that: the above embodiments are only used for illustrating the technical solutions of the present application, and not for limiting the same; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present application.

Claims

1. A business handling system based on holographic projection is characterized by comprising:

a first device, a server and a second device; the first equipment and the second equipment are respectively connected with the server;

the first equipment is configured to acquire authentication information of a user and geographic information of the position of the first equipment, and send the authentication information and the geographic information to the server;

the server is configured to verify the user according to the authentication information, and when the user passes the verification, the server determines the second equipment used by the business handling personnel according to the geographic information;

the first device is further configured to obtain first status information of the user and send the first status information to the second device through the server; receiving second state information sent by the second equipment through the server, and displaying the second state information in a holographic projection mode;

the second device is further configured to acquire second state information of the service handling staff and send the second state information to the first device through the server; and receiving first state information sent by the first equipment through the server, and displaying the first state information.

2. The system of claim 1,

the server is configured to determine, according to the geographic information, a device used by a currently idle business handling person as the second device from among a plurality of business handling persons corresponding to the geographic information.

3. The system according to claim 1 or 2,

the authentication information includes: account security information of the user and biometric information of the user;

the biological information includes: one or more of the human face feature, the height feature, the smell feature and the three-dimensional body shape feature of the user.

4. The system of claim 3, wherein the first device comprises:

a holographic projection module configured to collect the first state information and display the second state information by means of holographic projection;

an information collection module configured to collect the authentication information and the geographic information.

5. The system of claim 4, wherein the holographic projection module comprises:

at least one display medium generation unit configured to emit a display medium to the user viewing area;

a holographic projection unit configured to project image content in the second state information onto the display medium;

a sound playing unit configured to play sound content in the second state information;

a user state acquisition unit configured to acquire first state information of the user.

6. The system of claim 5, wherein the information collection module comprises:

a geographic information acquisition unit configured to acquire the geographic information;

an account security information acquisition unit configured to acquire the account security information;

a biological information acquisition unit configured to acquire biological information of the user.

7. The system of claim 5 or 6,

the display medium generation unit is further configured to emit the display medium to a human body surface of the user;

the authentication information further includes: reflection information of the human body of the user to the display medium.

8. The system of claim 7, wherein the display medium comprises:

an imaging medium configured to display image content projected by the holographic projection unit;

a reflection enhancing medium configured to enhance image quality in the first state information acquired by the user state acquisition unit.

9. The system of claim 5 or 6,

the display medium specifically includes: silver-plated iron powder.

10. The system of claim 9, wherein the holographic projection module further comprises:

and the display medium collecting unit is used for collecting the display medium emitted to the user viewing area by the display medium generating unit.

11. The system of claim 10,

the holographic projection module specifically includes: the display device comprises a plurality of display medium generating units and a plurality of display medium collecting units, wherein the display medium generating units are sequentially arranged, and the display medium collecting units are in one-to-one correspondence with the display medium generating units;

the display medium generation units are specifically configured to respectively send display media to the user viewing area in a plurality of different time periods within a preset period;

the plurality of display medium collecting units are specifically configured to collect the display media sent by the corresponding display medium generating units respectively after a plurality of different time periods within a preset period end.

12. The system of claim 11,

the holographic projection unit is specifically configured to project, in a plurality of different time periods within the preset period, image contents with different depths of field in the second state information to the display media sent by the plurality of display medium generation units, respectively, in a direction parallel to the arrangement direction of the plurality of display medium generation units.

13. The system according to any one of claims 1 to 12,

and the first equipment and the second equipment are respectively connected with and communicate with the server in a 5G communication mode.

14. The system according to any one of claims 1 to 12,

the second state information specifically includes: the face state information of the business handling personnel during speaking; and/or the state information of the action part when the business transactor acts.

15. A business handling method based on holographic projection is applied to a business handling system based on holographic projection, the system comprises a first device, a server and a second device, and the method comprises the following steps:

the method comprises the steps that first equipment acquires authentication information of a user and geographic information of the position of the first equipment;

the first equipment sends the authentication information and the geographic information to a server;

the server verifies the user according to the authentication information, and determines second equipment according to the geographic information after the user passes the verification;

the first equipment acquires first state information of the user and sends the first state information to the second equipment through the server;

the second equipment receives and displays the first state information;

the second equipment acquires second state information of business handling personnel and sends the second state information to the first equipment through the service;

and the first equipment receives the second state information and displays the second state information in a holographic projection mode.

16. A business handling device based on holographic projection is characterized by comprising:

a communication module configured to communicate with a server;

the information acquisition module is configured to acquire authentication information of a user and geographic information of the position of the user, and send the authentication information and the geographic information to the server through the communication module;

the holographic projection module is configured to receive second state information sent by a second device through the communication module and display the second state information in a holographic projection mode; and acquiring first state information of the user, and sending the first state information through the communication module, wherein the second equipment is determined for the service according to the geographic information.

17. The apparatus of claim 16,

the communication module is a 5G communication module.