CN109040970A - Method and terminal device are handled in plan of operation based on cloud computing - Google Patents
Method and terminal device are handled in plan of operation based on cloud computing Download PDFInfo
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- CN109040970A CN109040970A CN201810927244.2A CN201810927244A CN109040970A CN 109040970 A CN109040970 A CN 109040970A CN 201810927244 A CN201810927244 A CN 201810927244A CN 109040970 A CN109040970 A CN 109040970A
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- business
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- business personnel
- location information
- terminal
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
- H04W4/021—Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/52—Network services specially adapted for the location of the user terminal
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
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- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Multimedia (AREA)
- Telephonic Communication Services (AREA)
Abstract
The present invention is suitable for field of cloud computer technology, provides a kind of plan of operation based on cloud computing and handles method and terminal device.The described method includes: receiving the long-range transacting business request that terminal is sent, the location information sent according to terminal, the location information for prestoring business personnel and pre-determined distance threshold value determine that first to be selected selects business personnel；The transacting business information that sends according to terminal and the transacting business information of business personnel is prestored, determines that second to be selected selects business personnel in business personnel from the first to be selected select；Second business personnel to be selected selected in business personnel is ranked up, ranking results are sent to terminal；It receives the business personnel that terminal returns and selects request, determine target service personnel, received transacting business information is sent to target service personnel；If starting transacting business, the voice and video telephone for establishing target service personnel and terminal is connected, and can quickly determine the business personnel's transacting business to match with the pending business of user, improves business handling success rate.
Description
Technical field
The invention belongs to field of cloud computer technology more particularly to a kind of plan of operation based on cloud computing to handle method and end
End equipment.
Background technique
Currently, user can handle all kinds of business relevant to itself life, basic behaviour by network remote
Make step are as follows: registering service handles system homepage；Registered username and password is inputted to be logged in；System after login
Business personnel is selected to handle specific business in interface.
However, user can only randomly choose business personnel mostly and carry out business handling, industry in existing long-range transacting business
It is low that success rate is handled in business, wastes user's plenty of time, is unable to satisfy the long-range transacting business needs of user.
Summary of the invention
The embodiment of the present invention provides a kind of plan of operation based on cloud computing and handles method and terminal device, existing to solve
Long-range transacting business, user can only randomly choose business personnel mostly and carry out business handling, and business handling success rate is low, and waste is used
The problem of family plenty of time.
The first aspect of the embodiment of the present invention provides a kind of plan of operation based on cloud computing and handles method, comprising:
The long-range transacting business request that terminal is sent is received, position acquisition is sent according to the long-range transacting business request and is asked
It asks and receives the location information that the terminal returns to the terminal；
Location information, the location information of the business personnel prestored and pre-determined distance threshold value based on the received, determine first to
Select business personnel；
Business information acquisition request is sent to the terminal, receives the transacting business information that the terminal returns, according to connecing
The transacting business information of the transacting business information of receipts and the business personnel prestored is determined from the described first to be selected select in business personnel
Second to be selected selects business personnel；
According to described second it is to be selected select the corresponding number of services for needing to handle of each business personnel in business personnel, to institute
State second it is to be selected select each business personnel in business personnel and be ranked up, ranking results are sent to the terminal；
It receives the business personnel that the terminal returns and selects request, select request from described second according to the business personnel
To be selected select determines target service personnel in business personnel, received transacting business information is sent to the target service personnel；
If transacting business information starts transacting business to the target service personnel based on the received, the target industry is established
Business personnel connect with the voice and video telephone of the terminal.
The second aspect of the embodiment of the present invention provides a kind of plan of operation and handles terminal device, including memory, processing
Device and storage in the memory and the computer program that can run on the processor, described in the processor execution
Following steps are realized when computer program:
The long-range transacting business request that terminal is sent is received, position acquisition is sent according to the long-range transacting business request and is asked
It asks and receives the location information that the terminal returns to the terminal；
Location information, the location information of the business personnel prestored and pre-determined distance threshold value based on the received, determine first to
Select business personnel；
Business information acquisition request is sent to the terminal, receives the transacting business information that the terminal returns, according to connecing
The transacting business information of the transacting business information of receipts and the business personnel prestored is determined from the described first to be selected select in business personnel
Second to be selected selects business personnel；
According to described second it is to be selected select the corresponding number of services for needing to handle of each business personnel in business personnel, to institute
State second it is to be selected select each business personnel in business personnel and be ranked up, ranking results are sent to the terminal；
It receives the business personnel that the terminal returns and selects request, select request from described second according to the business personnel
To be selected select determines target service personnel in business personnel, received transacting business information is sent to the target service personnel；
If transacting business information starts transacting business to the target service personnel based on the received, the target industry is established
Business personnel connect with the voice and video telephone of the terminal.
The third aspect of the embodiment of the present invention provides a kind of computer readable storage medium, the computer-readable storage
Media storage has computer program, and the business rule as above-mentioned based on cloud computing are realized when the computer program is executed by processor
Draw the step of handling method.
Existing beneficial effect is the embodiment of the present invention compared with prior art: the embodiment of the present invention is sent out according to terminal first
The location information and pre-determined distance threshold value of the location information, the business personnel prestored that send, determine first it is to be selected select business personnel, so
The transacting business information of the transacting business information sent afterwards according to terminal and the business personnel prestored, from the first people that is engaged in be selected that chooses a job
Determination second is to be selected in member selects business personnel, can quickly determine that the business personnel to match with the pending business of user handles industry
Business improves business handling success rate, while being handled according to the second each business personnel in business personnel corresponding needs to be selected of selecting
Number of services, to second it is to be selected select each business personnel in business personnel and be ranked up, ranking results are sent to terminal and are supplied
User's selection, further increases business handling efficiency, saves user time.
Detailed description of the invention
It to describe the technical solutions in the embodiments of the present invention more clearly, below will be to embodiment or description of the prior art
Needed in attached drawing be briefly described, it should be apparent that, the accompanying drawings in the following description is only of the invention some
Embodiment for those of ordinary skill in the art without any creative labor, can also be according to these
Attached drawing obtains other attached drawings.
Fig. 1 is the schematic flow diagram that method is handled in a kind of plan of operation based on cloud computing provided in an embodiment of the present invention；
Fig. 2 be another embodiment of the present invention provides a kind of plan of operation based on cloud computing handle the exemplary flow of method
Figure；
Fig. 3 is the exemplary flow that method is handled in a kind of plan of operation based on cloud computing that yet another embodiment of the invention provides
Figure；
Fig. 4 is the exemplary flow that method is handled in a kind of plan of operation based on cloud computing that further embodiment of this invention provides
Figure；
Fig. 5 is the exemplary flow that method is handled in a kind of plan of operation based on cloud computing that further embodiment of this invention provides
Figure；
Fig. 6 is the schematic block diagram that terminal device is handled in a kind of plan of operation provided in an embodiment of the present invention；
Fig. 7 is the schematic block diagram that program is handled in a kind of plan of operation provided in an embodiment of the present invention.
Specific embodiment
In being described below, for illustration and not for limitation, the tool of such as particular system structure, technology etc is proposed
Body details, to understand thoroughly the embodiment of the present invention.However, it will be clear to one skilled in the art that there is no these specific
The present invention also may be implemented in the other embodiments of details.In other situations, it omits to well-known system, device, electricity
The detailed description of road and method, in case unnecessary details interferes description of the invention.
In order to illustrate technical solutions according to the invention, the following is a description of specific embodiments.
It is the signal that method is handled in a kind of plan of operation based on cloud computing provided in an embodiment of the present invention referring to Fig. 1, Fig. 1
Flow chart is illustrated, here, user can be set by terminal by taking the triggering of the angle of cabinet plane system as an example in this embodiment
It is standby to carry out information exchange with cabinet plane system.As shown in Figure 1, in this embodiment, the treatment process of cabinet plane system may include with
Lower step:
S101: receiving the long-range transacting business request that terminal is sent, and sends position according to the long-range transacting business request
Acquisition request receives the location information that the terminal returns to the terminal.
It here, can also be according to the long-range transacting business after receiving the long-range transacting business request that terminal is sent
Request sends subscriber identity information acquisition request to the terminal, receives the subscriber identity information that the terminal returns, is prestoring
Black list user's identity information in inquire-receive subscriber identity information, if not inquiring execution subsequent step, otherwise,
Generate business handling failure information.Wherein, above-mentioned black list user's identity information can obtain in the following manner: first from one
The business handling record that user is obtained in the operation systems such as a little insurance, bank, postal services, then from the business handling of the user of acquisition
The user for having violation business handling to record is found in record, is obtained the identity information of these users, is generated above-mentioned black list user
Identity information.
S102: location information, the location information of the business personnel prestored and pre-determined distance threshold value based on the received determine
One to be selected selects business personnel.
Specifically, after the location information that the above-mentioned reception terminal returns, business information acquisition can also be sent and asked
It asks and receives the transacting business information that the terminal returns to the terminal, obtain that above-mentioned transacting business information is corresponding to handle industry
Be engaged in the amount of money, business qualification everybody count and transacting business type, further determine that the transacting business amount of money corresponding first is remotely done
Manage service probability, here, first long-range transacting business probability=preset time period corresponding with the transacting business amount of money this handle
The corresponding all business of the business amount of money, business processing mode are that the number of long-range transacting business (carries out long-range transacting business
Number)/in the corresponding all business of the transacting business amount of money of above-mentioned period, business processing mode is long-range transacting business, industry
Business personnel drop in handle business and face the number (numbers of i.e. all business handlings) of cabinet transacting business.Similarly, the business is determined
Everybody counts corresponding second long-range transacting business probability for qualification, and here, everybody counts corresponding second and remotely does with the business qualification
Everybody counts corresponding all business for reason service probability=preset time period business qualification, and business processing mode is remotely to handle industry
The number (carrying out the number of long-range transacting business) of business/in the corresponding all business of the business number of above-mentioned period, business
Processing mode is that long-range transacting business, business personnel drop in handle business and face the number of cabinet transacting business (i.e. all business are done
The number of reason).The long-range transacting business probability of the corresponding third of transacting business type is determined, here, with the transacting business type
The corresponding all business of corresponding long-range transacting business probability=preset time period transacting business type of third, business processing side
Formula be long-range transacting business number (carrying out the number of long-range transacting business)/in the transacting business type pair of above-mentioned period
All business answered, business processing mode is long-range transacting business, business personnel drops in handle business and faces cabinet transacting business
Number (numbers of i.e. all business handlings).By the above-mentioned first long-range transacting business probability, the second long-range transacting business probability and
The long-range transacting business probability multiplication of third, obtains the different degree of the corresponding transacting business of above-mentioned transacting business information, if this is heavy
Spend and reach default different degree threshold value, based on the received location information, the business personnel prestored location information and pre-determined distance
Threshold value, determine first it is to be selected select business personnel, otherwise, stop operation, generate long-range transacting business failure information, and by the information
It is sent to above-mentioned terminal.
S103: business information acquisition request is sent to the terminal, receives the transacting business information that the terminal returns, root
According to received transacting business information and the transacting business information of business personnel prestored, to be selected selected in business personnel from described first
Determine that second to be selected selects business personnel.
Here, cabinet plane system sends business information acquisition request to above-mentioned terminal, and terminal returns to business information and gives cabinet face system
System, cabinet plane system determine that the above-mentioned first business to be selected for selecting business personnel is done according to the business handling information of the business personnel prestored
Information is managed, then received business information and the above-mentioned first business handling information to be selected for selecting business personnel are matched, from upper
It states the first to be selected select and determines that second to be selected selects business personnel in business personnel.Specifically, according to the above-mentioned first people that is engaged in be selected that chooses a job
The business handling information of member, finds the industry for being capable of handling above-mentioned received business information from the above-mentioned first to be selected select in business personnel
Business personnel to be selected select business personnel using these business personnels as second.
Wherein, the transacting business information of the above-mentioned business personnel prestored can determine in the following manner: obtaining and prestore
The transacting business information of business personnel is corresponding to be started to store the moment, is started to store moment and current time according to this, be calculated pre-
The storage duration of the transacting business information of the business personnel deposited reacquires if the storage duration is more than preset duration threshold value
The transacting business of the transacting business information of business personnel, the business personnel prestored according to the updating location information of reacquisition is believed
Breath, using updated location information as the location information of the new business personnel prestored, execution is described to be handled based on the received
The transacting business information of business information and the business personnel prestored determines that second is to be selected from the described first to be selected select in business personnel
The step of selecting business personnel.
S104: to be selected the corresponding business number for needing to handle of each business personnel in business personnel is selected according to described second
Amount, to described second it is to be selected select each business personnel in business personnel and be ranked up, ranking results are sent to the terminal.
Here, cabinet plane system obtains above-mentioned second and to be selected selects that each business personnel in business personnel is corresponding to need to handle
Number of services, according to the number of services of acquisition to second it is to be selected select each business personnel in business personnel and be ranked up, then may be used
Ranking results, second to be selected are selected the corresponding number of services for needing to handle of each business personnel in business personnel, Yi Ji
Two positions etc. to be selected for selecting each business personnel in business personnel are sent to above-mentioned terminal and select for user.
S105: it receives the business personnel that the terminal returns and selects request, select request from institute according to the business personnel
It states the second to be selected select and determines target service personnel in business personnel, received transacting business information is sent to the target service
Personnel.
Specifically, user by above-mentioned terminal from above-mentioned second it is to be selected select selected in business personnel a business personnel as
Target service personnel, and send business personnel and select request to cabinet plane system, cabinet plane system selects to request according to the business personnel
Target service personnel are determined in business personnel from the second to be selected select, and received transacting business information is sent to target service people
Member.
S106: if transacting business information starts transacting business to the target service personnel based on the received, establish described in
Target service personnel connect with the voice and video telephone of the terminal.
Here, cabinet plane system is when transacting business information starts transacting business to above-mentioned target service personnel based on the received,
It establishes above-mentioned target service personnel to connect with the voice and video telephone of above-mentioned terminal, remotely handles corresponding service.Cabinet plane system can be with
By prefixed time interval, transmission target service personnel are corresponding to need the number of services handled to above-mentioned terminal, facilitates user
Understand current queuing situation, avoids missing transacting business.
Specifically, cabinet plane system can also receive the * * prompt that above-mentioned target service personnel send, such as acquisition user people
The * * prompt that received target service personnel send is sent to above-mentioned terminal by face information, cabinet plane system, and user passes through the terminal
The information of acquisition is sent to cabinet plane system, such as user's facial image of acquisition is sent to cabinet plane system, cabinet plane system exists
After receiving the information that above-mentioned terminal is sent, which is verified.Here, cabinet plane system sends received above-mentioned terminal
Information be compared with the information prestored, both determine similarity, if it is determined that similarity be more than default similarity threshold,
Information is verified to be verified by, for example, user's face information, and cabinet plane system is by received user's facial image and the user people that prestores
Face image is compared, and determines the two similarity, if the similarity is more than default similarity threshold, user's face is verified logical
It crosses.If it is determined that similarity be not above default similarity threshold, cabinet plane system can by determining similarity, it is received on
The information of terminal transmission is stated, and the information prestored is sent to target service personnel and judges, and obtains target service personnel
Judging result, if target service personnel judge that information is consistent, information verification passes through, otherwise, information verification does not pass through.
It is evidenced from the above discussion that method is handled in the plan of operation based on cloud computing of the embodiment of the present invention, it can quickly really
Business personnel's transacting business that the fixed and pending business of user matches improves business handling success rate, saves user time.
Referring to Fig. 2, Fig. 2 be another embodiment of the present invention provides a kind of plan of operation based on cloud computing handle method
Schematic flow diagram.The difference of the present embodiment and above-described embodiment is S202~S203, in S201 and a upper embodiment
S101 is identical, and S204~S207 is identical as S103~S106 in a upper embodiment, referring specifically to S101 in above-described embodiment
With the associated description of S103~S106, do not repeat herein.The plan of operation based on cloud computing in the present embodiment handles method also
May include:
S202: the location information of the business personnel prestored described in acquisition is corresponding to be started to store the moment, according to the beginning
Store moment and current time, the storage duration of the location information of the business personnel prestored described in calculating.
S203: if the storage duration is more than preset duration threshold value, reacquiring the location information of business personnel, according to
The location information of the business personnel prestored described in the updating location information of reacquisition, using updated location information as new
The location information of the business personnel prestored, based on the received location information, the business personnel prestored location information and it is default away from
From threshold value, determine that first to be selected selects business personnel.
Here, the location information of the business personnel prestored can determine in the following manner: obtain the business prestored first
The location information of personnel is corresponding to be started to store the moment, according to current time and it is above-mentioned start to store the moment and calculate storage duration,
Judge whether the storage duration is more than preset duration threshold value, if it does, reacquiring the location information of business personnel, utilizes weight
The location information for the business personnel that the updating location information newly obtained prestores keeps the business personnel position prestored more accurate, mentions
High subsequent processing accuracy.
Referring to Fig. 3, Fig. 3 is that method is handled in a kind of plan of operation based on cloud computing that yet another embodiment of the invention provides
Schematic flow diagram.The difference of the present embodiment and above-described embodiment is S302~S304, in S301 and a upper embodiment
S101 is identical, and S305~S308 is identical as S103~S106 in a upper embodiment, referring specifically to S101 in above-described embodiment
With the associated description of S103~S106, do not repeat herein.The plan of operation based on cloud computing in the present embodiment handles method also
May include:
S302: the location information of inquire-receive in presetting long-range transacting business location information.
Here, above-mentioned received location information is inquired in presetting long-range transacting business location information, is held if inquired
Otherwise row subsequent step stops operation, generate long-range transacting business failure information, and send this information to above-mentioned terminal, this
In, presetting long-range transacting business location information can be arranged according to the actual situation.
S303: if inquiring received location information in described preset in long-range transacting business location information, default
Current time is inquired in long-range transacting business time range.
Specifically, judge whether current time is presetting in long-range transacting business time range, such as preset and remotely handle
Business hours range is 8 thirty of every morning to 11 thirty, if current time is 10 points of the morning, is presetting long-range transacting business
In time range, subsequent step can be executed, otherwise, is stopped operation, generates long-range transacting business failure information, and by the information
It is sent to above-mentioned terminal.
S304: if inquiring current time in described preset in long-range transacting business time range, position based on the received
Confidence breath, the location information and pre-determined distance threshold value of the business personnel that prestore, determines that first to be selected selects business personnel.
Referring to Fig. 4, Fig. 4 is that method is handled in a kind of plan of operation based on cloud computing that further embodiment of this invention provides
Schematic flow diagram.The difference of the present embodiment and above-described embodiment is S402~S404, in S401 and a upper embodiment
S101 is identical, and S405~S408 is identical as S103~S106 in a upper embodiment, referring specifically to S101 in above-described embodiment
With the associated description of S103~S106, do not repeat herein.The plan of operation based on cloud computing in the present embodiment handles method also
May include:
S402: the location information of location information and the business personnel prestored based on the received, calculate each business personnel with
The distance of the terminal, and obtain the calculating distance for being less than the pre-determined distance threshold value.
S403: if the quantity of the calculating distance obtained reaches default value, according to the calculating of acquisition distance determination
First to be selected selects business personnel.
Here, determining first, to be selected to select business personnel may include: first according to the location information of business personnel prestored
With received location information, each business personnel is calculated at a distance from above-mentioned terminal, by the distance of calculating and pre-determined distance threshold value
It is compared, obtains the calculating distance for being less than pre-determined distance threshold value, if the quantity of the calculating distance obtained reaches default value,
Corresponding business personnel is found according to the calculating distance of acquisition, using the business personnel found as the above-mentioned first people that is engaged in be selected that chooses a job
Member.
S404: if the quantity of the calculating distance obtained is not up to the default value, business information acquisition request is sent
To the terminal, the transacting business information that the terminal returns is received, based on the received transacting business information and the business prestored
The transacting business information of personnel determines that third is to be selected and selects business personnel, based on the received location information and the business personnel prestored
Location information, determine that the 4th to be selected selects business personnel in business personnel from the third to be selected select.
Specifically, if the quantity of the calculating distance obtained is not up to above-mentioned default value, such as the distance of above-mentioned calculating
In do not have less than pre-determined distance threshold value, cabinet plane system can send business information acquisition request to above-mentioned terminal, and user passes through
Above-mentioned terminal sends business information and gives cabinet plane system, and cabinet plane system is by the transacting business information of the business personnel prestored and received
Transacting business information is matched, and determines the business personnel of successful match, and the business personnel of successful match is to be selected as third
Business personnel is selected, then can determine the business personnel of above-mentioned successful match further according to the location information of the business personnel prestored
Location information found from the business personnel of successful match nearest apart from above-mentioned terminal according to above-mentioned received location information
Business personnel to be selected select business personnel as the 4th.Specifically, according to the transacting business information of the business personnel prestored, working
The business personnel for being capable of handling above-mentioned received business information is found in business personnel, waits selecting using these business personnels as third
Business personnel.
Further according to the 4th it is to be selected select the corresponding number of services for needing to handle of each business personnel in business personnel, to the 4th
It is to be selected to select each business personnel in business personnel and be ranked up, ranking results are sent to terminal, receive the business that terminal returns
Personnel selection request selects request to determine target service personnel in business personnel from the 4th to be selected select according to the business personnel, will
Received transacting business information is sent to target service personnel, and in target service personnel, transacting business information starts based on the received
When transacting business, the voice and video telephone for establishing target service personnel and terminal is connected, and remotely handles corresponding service.
Referring to Fig. 5, Fig. 5 is that method is handled in a kind of plan of operation based on cloud computing that further embodiment of this invention provides
Schematic flow diagram.The difference of the present embodiment and above-described embodiment is S506~S507, S501~S505 and a upper embodiment
In S101~S105 it is identical, referring specifically to the associated description of S101~S105 in above-described embodiment, do not repeat herein.This reality
Applying the plan of operation based on cloud computing in example and handling method to include:
S506: if transacting business information starts transacting business to the target service personnel based on the received, parameter is sent
Configuration information is matched to the terminal so that the terminal carries out parameter to camera and microphone according to the parameter configuration
It sets.
Here, cabinet plane system can send parameter configuration to terminal according to actual needs, and terminal is matched according to the parameter
Set the parameter of information configuration camera and microphone, such as configuration video parameter: frame per second, code rate and resolution ratio etc. are configuring
Cheng Hou, terminal send parameter configuration and complete information to cabinet plane system.
S507: if receiving the parameter configuration that the terminal returns completes information, detecting the network state of the terminal,
If the network state of the terminal meets default network status request, the sound of the target service personnel and the terminal are established
Video calling connection.
Specifically, if the parameter configuration that cabinet plane system receives terminal return completes information, the network-like of terminal is detected
State establishes the voice and video telephone of target service personnel and terminal if the network state of terminal meets default network status request
Connection, and after voice and video telephone connection is established, the quality of connection parameter in the connection of real-time collecting voice and video telephone connects here
Connect delay, the packet loss etc. that mass parameter may include connection, according to the quality of connection parameter of collection to above-mentioned voice and video telephone into
Row assessment, the voice and video telephone that target service personnel and terminal are maintained or disconnected according to assessment result connect.
It should be understood that the size of the serial number of each step is not meant that the order of the execution order in above-described embodiment, each process
Execution sequence should be determined by its function and internal logic, the implementation process without coping with the embodiment of the present invention constitutes any limit
It is fixed.
Method is handled corresponding to the plan of operation described in foregoing embodiments based on cloud computing, Fig. 6 shows of the invention real
The running environment schematic diagram of program is handled in the plan of operation for applying example offer.For ease of description, it illustrates only and the present embodiment phase
The part of pass.
In the present embodiment, the plan of operation handles program 600 and installs and run in terminal device 60.The terminal
Equipment 60 can be mobile terminal, palm PC, server etc..The terminal device 60 may include, but be not limited only to, memory
601, processor 602 and display 603.Fig. 6 illustrates only the terminal device 60 with component 601-603, it should be understood that
It is, it is not required that implement all components shown, the implementation that can be substituted is more or less component.
The memory 601 can be the internal storage unit of the terminal device 60 in some embodiments, such as should
The hard disk or memory of terminal device 60.The memory 601 is also possible to the terminal device 60 in further embodiments
The plug-in type hard disk being equipped on External memory equipment, such as the terminal device 60, intelligent memory card (Smart Media
Card, SMC), secure digital (Secure Digital, SD) card, flash card (Flash Card) etc..Further, described to deposit
Reservoir 601 can also both including the terminal device 60 internal storage unit and also including External memory equipment.The memory
601 are used to store the application software and Various types of data for being installed on the terminal device 60, such as program is handled in the plan of operation
600 program code etc..The memory 601 can be also used for temporarily storing the data that has exported or will export.
The processor 602 can be a central processing unit (Central Processing in some embodiments
Unit, CPU), microprocessor or other data processing chips, for run the program code stored in the memory 601 or
Data are handled, such as executes the plan of operation and handles program 600 etc..
The display 603 can be light-emitting diode display, liquid crystal display, touch control type LCD in some embodiments and show
Device and Organic Light Emitting Diode (Organic Light-Emitting Diode, OLED) touch device etc..The display 603
For being shown in the information handled in the terminal device 60 and for showing visual user interface, such as application menu
Interface, application icon interface etc..The component 601-603 of the terminal device 60 is in communication with each other by system bus.
Referring to Fig. 7, being the functional block diagram that program 600 is handled in plan of operation provided in an embodiment of the present invention.In this reality
It applies in example, program 600 is handled in the plan of operation can be divided into one or more modules, one or more of moulds
Block is stored in the memory 601, and is held by one or more processors (the present embodiment is by the processor 602)
Row, to complete the present invention.For example, in Fig. 7, the plan of operation, which is handled program 600 and can be divided into, remotely handles industry
Business request reception unit 701, first is to be selected to select that business personnel's determination unit 702, second is to be selected to select business personnel's determination unit
703, business personnel's sequencing unit 704, target service personnel determination unit 705 and voice and video telephone connection unit 706.The present invention
So-called unit is the series of computation machine program instruction section for referring to complete specific function, than program more suitable for described in description
Implementation procedure of the program 600 in the terminal device 60 is handled in plan of operation.The module will specifically be introduced by being described below
The function of 701-706.
Wherein, long-range transacting business request reception unit 701, for receiving the long-range transacting business request of terminal transmission,
Position acquisition, which is sent, according to the long-range transacting business request requests the position letter that the terminal return is received to the terminal
Breath.First it is to be selected select business personnel's determination unit 702, for location information based on the received, the position of the business personnel prestored
Information and pre-determined distance threshold value determine that first to be selected selects business personnel.Second it is to be selected select business personnel's determination unit 703, be used for
Business information acquisition request is sent to the terminal, the transacting business information that the terminal returns is received, handles based on the received
The transacting business information of business information and the business personnel prestored determines that second is to be selected from the described first to be selected select in business personnel
Select business personnel.Business personnel's sequencing unit 704, for be selected selecting each business personnel couple in business personnel according to described second
The number of services that the needs answered are handled, to described second it is to be selected select each business personnel in business personnel and be ranked up, will sort
As a result it is sent to the terminal.Target service personnel determination unit 705, the business personnel's selection returned for receiving the terminal
Request selects request to determine target service personnel in business personnel from the described second to be selected select, will connect according to the business personnel
The transacting business information of receipts is sent to the target service personnel.Voice and video telephone connection unit 706, if being used for the target industry
Transacting business information starts transacting business to business personnel based on the received, then establishes the sound of the target service personnel and the terminal
Video calling connection.
Optionally, program 600 is handled in the plan of operation can also be divided into position information process unit 707.
Wherein, position information process unit 707, location information for obtaining the business personnel prestored is corresponding to be opened
Begin the storage moment, starts to store moment and current time according to described, the location information of the business personnel prestored described in calculating
Store duration.Described first it is to be selected select business personnel's determination unit 702, if being also used to the storage duration more than preset duration threshold
Value, then reacquire the location information of business personnel, the business personnel prestored according to the updating location information of reacquisition
Location information, using updated location information as the location information of the new business personnel prestored, position based on the received
Information, the location information of the business personnel prestored and pre-determined distance threshold value determine that first to be selected selects business personnel.
Optionally, the plan of operation handles that program 600 can also be divided into position enquiring unit 708 and the time looks into
Ask unit 709.
Wherein, position enquiring unit 708, the position letter for the inquire-receive in presetting long-range transacting business location information
Breath.Time inquiring unit 709, if for inquiring received position letter in long-range transacting business location information in described preset
Breath then inquires current time presetting in long-range transacting business time range.Described first to be selected selects business personnel's determination unit
702, if being also used to inquire current time in described preset in long-range transacting business time range, position is believed based on the received
The location information and pre-determined distance threshold value of the business personnel cease, prestored determines that first to be selected selects business personnel.
Optionally, the plan of operation handle program 600 can also be divided into third it is to be selected select business personnel determine
Unit 710 and the 4th to be selected selects business personnel's determination unit 711.
Described first it is to be selected select business personnel's determination unit 702, be also used to location information and the industry prestored based on the received
The location information of business personnel calculates each business personnel at a distance from the terminal, and obtains and be less than the pre-determined distance threshold value
Calculating distance；If the quantity of calculatings distance obtained reaches default value, according to the calculating of acquisition distance determination described the
One to be selected selects business personnel.
Third is to be selected to select business personnel's determination unit 710, if the quantity for the calculating distance for being also used to obtain is not up to described
Default value then sends business information acquisition request to the terminal, receives the transacting business information that the terminal returns, according to
The transacting business information of received transacting business information and the business personnel prestored determines that third is to be selected and selects business personnel.4th
It is to be selected to select business personnel's determination unit 711, it is also used to the location information of location information and the business personnel prestored based on the received,
Determine that the 4th to be selected selects business personnel in business personnel from the third to be selected select.
Optionally, program 600 is handled in the plan of operation can also be divided into parameter configuration unit 712.
Wherein, parameter configuration unit 712, for sending parameter configuration to the terminal so that the terminal according to
The parameter configuration carries out parameter configuration to camera and microphone.The voice and video telephone connection unit 706, is also used to
If receiving the parameter configuration that the terminal returns completes information, the network state of the terminal is detected, if the terminal
Network state meets default network status request, then the voice and video telephone for establishing the target service personnel and the terminal connects
It connects.
It is apparent to those skilled in the art that for convenience of description and succinctly, only with above-mentioned each function
Can unit, module division progress for example, in practical application, can according to need and by above-mentioned function distribution by different
Functional unit, module are completed, i.e., the internal structure of described device is divided into different functional unit or module, more than completing
The all or part of function of description.Each functional unit in embodiment, module can integrate in one processing unit, can also
To be that each unit physically exists alone, can also be integrated in one unit with two or more units, it is above-mentioned integrated
Unit both can take the form of hardware realization, can also realize in the form of software functional units.In addition, each function list
Member, the specific name of module are also only for convenience of distinguishing each other, the protection scope being not intended to limit this application.Above system
The specific work process of middle unit, module, can refer to corresponding processes in the foregoing method embodiment, and details are not described herein.
In the above-described embodiments, it all emphasizes particularly on different fields to the description of each embodiment, is not described in detail or remembers in some embodiment
The part of load may refer to the associated description of other embodiments.
Those of ordinary skill in the art may be aware that list described in conjunction with the examples disclosed in the embodiments of the present disclosure
Member and algorithm steps can be realized with the combination of electronic hardware or computer software and electronic hardware.These functions are actually
It is implemented in hardware or software, the specific application and design constraint depending on technical solution.Professional technician
Each specific application can be used different methods to achieve the described function, but this realization is it is not considered that exceed
The scope of the present invention.
In embodiment provided by the present invention, it should be understood that disclosed device/terminal device and method, it can be with
It realizes by another way.For example, device described above/terminal device embodiment is only schematical, for example, institute
The division of module or unit is stated, only a kind of logical function partition, there may be another division manner in actual implementation, such as
Multiple units or components can be combined or can be integrated into another system, or some features can be ignored or not executed.Separately
A bit, shown or discussed mutual coupling or direct-coupling or communication connection can be through some interfaces, device
Or the INDIRECT COUPLING or communication connection of unit, it can be electrical property, mechanical or other forms.
The unit as illustrated by the separation member may or may not be physically separated, aobvious as unit
The component shown may or may not be physical unit, it can and it is in one place, or may be distributed over multiple
In network unit.It can select some or all of unit therein according to the actual needs to realize the mesh of this embodiment scheme
's.
It, can also be in addition, the functional units in various embodiments of the present invention may be integrated into one processing unit
It is that each unit physically exists alone, can also be integrated in one unit with two or more units.Above-mentioned integrated list
Member both can take the form of hardware realization, can also realize in the form of software functional units.
If the integrated module/unit be realized in the form of SFU software functional unit and as independent product sale or
In use, can store in a computer readable storage medium.Based on this understanding, the present invention realizes above-mentioned implementation
All or part of the process in example method, can also instruct relevant hardware to complete, the meter by computer program
Calculation machine program can be stored in a computer readable storage medium, the computer program when being executed by processor, it can be achieved that on
The step of stating each embodiment of the method.Wherein, the computer program includes computer program code, the computer program generation
Code can be source code form, object identification code form, executable file or certain intermediate forms etc..The computer-readable medium
It may include: any entity or device, recording medium, USB flash disk, mobile hard disk, magnetic that can carry the computer program code
Dish, CD, computer storage, read-only memory (Read-Only Memory, ROM), random access memory (Random
Access Memory, RAM), electric carrier signal, telecommunication signal and software distribution medium etc..It should be noted that the meter
The content that calculation machine readable medium includes can carry out increase and decrease appropriate according to the requirement made laws in jurisdiction with patent practice,
It such as does not include electric carrier signal and telecommunications according to legislation and patent practice, computer-readable medium in certain jurisdictions
Signal.
Embodiment described above is merely illustrative of the technical solution of the present invention, rather than its limitations；Although referring to aforementioned reality
Applying example, invention is explained in detail, those skilled in the art should understand that: it still can be to aforementioned each
Technical solution documented by embodiment is modified or equivalent replacement of some of the technical features；And these are modified
Or replacement, the spirit and scope for technical solution of various embodiments of the present invention that it does not separate the essence of the corresponding technical solution should all
It is included within protection scope of the present invention.
Claims (10)
1. method is handled in a kind of plan of operation based on cloud computing characterized by comprising
Receive the long-range transacting business request that terminal is sent, according to the long-range transacting business request send position acquisition request to
The terminal receives the location information that the terminal returns；
Location information, the location information of the business personnel prestored and pre-determined distance threshold value based on the received determine first wait select
Business personnel；
Business information acquisition request is sent to the terminal, receives the transacting business information that the terminal returns, based on the received
The transacting business information of transacting business information and the business personnel prestored determines second from the described first to be selected select in business personnel
It is to be selected to select business personnel；
According to described second it is to be selected select the corresponding number of services for needing to handle of each business personnel in business personnel, to described the
Two it is to be selected select each business personnel in business personnel and be ranked up, ranking results are sent to the terminal；
It receives the business personnel that the terminal returns and selects request, select request to be selected from described second according to the business personnel
It selects and determines target service personnel in business personnel, received transacting business information is sent to the target service personnel；
If transacting business information starts transacting business to the target service personnel based on the received, the target service people is established
Member connect with the voice and video telephone of the terminal.
2. method is handled in the plan of operation based on cloud computing as described in claim 1, which is characterized in that further include:
The location information of the business personnel prestored described in acquisition is corresponding to be started to store the moment, according to it is described start to store the moment and
Current time, the storage duration of the location information of the business personnel prestored described in calculating；
If the storage duration is more than preset duration threshold value, the location information of business personnel is reacquired, according to reacquisition
Updating location information described in the location information of business personnel that prestores, using updated location information as the new industry prestored
The location information of business personnel, execute the location information based on the received, the business personnel prestored location information and it is default away from
From threshold value, determined for first the step of selecting business personnel to be selected.
3. method is handled in the plan of operation based on cloud computing as described in claim 1, which is characterized in that further include:
The location information of inquire-receive in presetting long-range transacting business location information；
If inquiring received location information in described preset in long-range transacting business location information, industry is remotely handled default
Current time is inquired in time range of being engaged in；
If inquiring current time in long-range transacting business time range in described preset, the position based on the received is executed
Information, the location information of the business personnel prestored and pre-determined distance threshold value determined for first the step of selecting business personnel to be selected.
4. method is handled in the plan of operation based on cloud computing as described in claim 1, which is characterized in that further include:
The location information of location information and the business personnel prestored based on the received calculates each business personnel and the terminal
Distance, and obtain the calculating distance for being less than the pre-determined distance threshold value；
If the quantity of the calculating distance obtained reaches default value, according to the calculating of acquisition distance determining described first wait select
Business personnel；
If the quantity of the calculating distance obtained is not up to the default value, business information acquisition request is sent to the end
End receives the transacting business information that the terminal returns, and transacting business information and the business personnel prestored do based on the received
Business information is managed, determines that third is to be selected and selects business personnel, the position of location information and the business personnel prestored are believed based on the received
Breath determines that the 4th to be selected selects business personnel from the third to be selected select in business personnel.
5. method is handled in the plan of operation based on cloud computing as described in claim 1, which is characterized in that further include:
Parameter configuration is sent to the terminal, so that the terminal is according to the parameter configuration to camera and Mike
Wind carries out parameter configuration；
If receiving the parameter configuration that the terminal returns completes information, the network state of the terminal is detected, if the end
The network state at end meets default network status request, then executes the sound for establishing the target service personnel and the terminal
The step of video calling connects.
6. terminal device is handled in a kind of plan of operation, which is characterized in that including memory, processor and be stored in the storage
In device and the computer program that can run on the processor, the processor are realized as follows when executing the computer program
Step:
Receive the long-range transacting business request that terminal is sent, according to the long-range transacting business request send position acquisition request to
The terminal receives the location information that the terminal returns；
Location information, the location information of the business personnel prestored and pre-determined distance threshold value based on the received determine first wait select
Business personnel；
Business information acquisition request is sent to the terminal, receives the transacting business information that the terminal returns, based on the received
The transacting business information of transacting business information and the business personnel prestored determines second from the described first to be selected select in business personnel
It is to be selected to select business personnel；
According to described second it is to be selected select the corresponding number of services for needing to handle of each business personnel in business personnel, to described the
Two it is to be selected select each business personnel in business personnel and be ranked up, ranking results are sent to the terminal；
It receives the business personnel that the terminal returns and selects request, select request to be selected from described second according to the business personnel
It selects and determines target service personnel in business personnel, received transacting business information is sent to the target service personnel；
If transacting business information starts transacting business to the target service personnel based on the received, the target service people is established
Member connect with the voice and video telephone of the terminal.
7. terminal device is handled in plan of operation as claimed in claim 6, which is characterized in that the processor executes the calculating
Following steps are also realized when machine program:
The location information of the business personnel prestored described in acquisition is corresponding to be started to store the moment, according to it is described start to store the moment and
Current time, the storage duration of the location information of the business personnel prestored described in calculating；
If the storage duration is more than preset duration threshold value, the location information of business personnel is reacquired, according to reacquisition
Updating location information described in the location information of business personnel that prestores, using updated location information as the new industry prestored
The location information of business personnel, execute the location information based on the received, the business personnel prestored location information and it is default away from
From threshold value, determined for first the step of selecting business personnel to be selected.
8. terminal device is handled in plan of operation as claimed in claim 6, which is characterized in that the processor executes the calculating
Following steps are also realized when machine program:
The location information of inquire-receive in presetting long-range transacting business location information；
If inquiring received location information in described preset in long-range transacting business location information, industry is remotely handled default
Current time is inquired in time range of being engaged in；
If inquiring current time in long-range transacting business time range in described preset, the position based on the received is executed
Information, the location information of the business personnel prestored and pre-determined distance threshold value determined for first the step of selecting business personnel to be selected.
9. terminal device is handled in plan of operation as claimed in claim 6, which is characterized in that the processor executes the calculating
Following steps are also realized when machine program:
The location information of location information and the business personnel prestored based on the received calculates each business personnel and the terminal
Distance, and obtain the calculating distance for being less than the pre-determined distance threshold value；
If the quantity of the calculating distance obtained reaches default value, according to the calculating of acquisition distance determining described first wait select
Business personnel；
If the quantity of the calculating distance obtained is not up to the default value, business information acquisition request is sent to the end
End receives the transacting business information that the terminal returns, and transacting business information and the business personnel prestored do based on the received
Business information is managed, determines that third is to be selected and selects business personnel, the position of location information and the business personnel prestored are believed based on the received
Breath determines that the 4th to be selected selects business personnel from the third to be selected select in business personnel.
10. a kind of computer readable storage medium, the computer-readable recording medium storage has computer program, and feature exists
In business rule of the realization as described in any one of claim 1 to 5 based on cloud computing when the computer program is executed by processor
Draw the step of handling method.
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| CN201810927244.2A CN109040970B (en) | 2018-08-15 | 2018-08-15 | Service planning handling method based on cloud computing and terminal equipment |
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| CN201810927244.2A CN109040970B (en) | 2018-08-15 | 2018-08-15 | Service planning handling method based on cloud computing and terminal equipment |
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| CN109040970B CN109040970B (en) | 2022-04-05 |
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