CN111865933B - Value-added service management system - Google Patents
Value-added service management system Download PDFInfo
- Publication number
- CN111865933B CN111865933B CN202010613698.XA CN202010613698A CN111865933B CN 111865933 B CN111865933 B CN 111865933B CN 202010613698 A CN202010613698 A CN 202010613698A CN 111865933 B CN111865933 B CN 111865933B
- Authority
- CN
- China
- Prior art keywords
- service
- value
- added
- information
- unit
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
Landscapes
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Accounting & Taxation (AREA)
- Finance (AREA)
- Development Economics (AREA)
- Economics (AREA)
- Marketing (AREA)
- Strategic Management (AREA)
- Technology Law (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention relates to the field of value-added services, in particular to a value-added service management system. The method comprises the following steps: server, a plurality of customer end and operation management platform, operation management platform includes: the storage unit is used for describing value-added service information of various value-added services; the selection unit selects and outputs the corresponding value-added service information; the pushing unit integrates the service information and the selected value added service information to form a value added scheme and pushes the value added scheme to the corresponding client; and after receiving the value-added scheme, the client optimizes the value-added scheme to form a service scheme and pushes the service scheme to a service receiver for viewing. The technical scheme has the beneficial effects that: the value added service management system selects corresponding value added service information according to service information provided by different service providers in different industries to form a value added service scheme and pushes the value added service scheme to corresponding customers so as to enhance the attractiveness of commodity service, facilitate the selective use of the customers and improve the viscosity of the satisfaction degree of the customers.
Description
Technical Field
The invention relates to the field of value-added services, in particular to a value-added service management system.
Background
As the ownership rate of private cars increases year by year, correspondingly, the number of people buying car insurance also increases year by year. The automobile insurance is used as an important income source of domestic insurance companies, and accounts for more than 50% of the total premium income of the property insurance business, and the automobile insurance business premium income of part of the companies accounts for more than 60% of the total premium income of the property insurance business.
At present, the insurance industry is competitive, the car insurance rate is not open, and how insurance enterprises obtain market competitiveness by improving the car insurance value becomes very important. Finally, personalized value-added services are provided for car insurance users, customer satisfaction is improved, car insurance product viscosity and buyback rate are enhanced, and the problem is urgently needed to be solved at present.
Disclosure of Invention
To solve the above problems in the prior art, there is provided a value added service management system, comprising:
the server is used for acquiring and storing service information of a service provider;
the system comprises a plurality of clients, a service receiver and a server, wherein each client is used for acquiring and storing user information of a corresponding service receiver;
the operation management platform is respectively connected with the server and the client, and specifically comprises:
the storage unit is internally provided with value added service information used for describing various value added services;
the selecting unit is connected with the storage unit and used for selecting and outputting the corresponding value-added service information according to the service information and the user information;
the pushing unit is connected with the selecting unit and used for integrating the service information and the selected value-added service information to form a value-added scheme and pushing the value-added scheme to the corresponding client;
and after receiving the value-added scheme, the client optimizes the value-added scheme according to the stored user information to form a service scheme and pushes the service scheme to the service receiver for viewing.
Preferably, the server is connected to different types of external data sources, and each external data source is respectively used for providing the service information of the service provider of a predetermined type;
the server is configured to operate in different operating modes, each operating mode corresponding to a type of the service provider;
and when the server side is switched to the preset working mode, the server side acquires and stores the service information of the service provider from the external data source of the corresponding type.
Preferably, each value-added service information is respectively associated with at least one type of service information;
the user information comprises first type user information with fixed content, and the client uploads the first type user information to the operation management platform;
each value added service information comprises a service attribute used for describing the corresponding value added service, and the service attribute is associated with the first type of user information;
the selecting unit selects and outputs at least one corresponding value-added service information according to the service information and the first type of user information, so that the pushing unit can integrate and form the value-added scheme.
Preferably, the first type of user information includes at least one of an age, a gender, and a service object attribute of receiving the value added service.
Preferably, the value-added scheme includes at least one value-added service information selected by the operation management platform;
the user information comprises second type user information acquired by the client in real time;
and the client is used for selecting one value-added service information from the value-added schemes according to the second type of user information and forming the service scheme.
Preferably, the second type of user information includes at least one of consumption information, geographical location information, and action trajectory information of the service recipient.
Preferably, the operation management platform further includes:
the feedback unit is used for acquiring the service scheme fed back by the client;
the statistical unit is connected with the feedback unit and used for carrying out analysis statistics on all the service schemes related to the service information of the same type from the same service provider so as to form a corresponding statistical result, and the statistical result is used for representing the selection condition of the value-added service information in the service scheme;
and the operation management platform feeds back the statistical result to the corresponding service provider through the server.
Preferably, each value-added service information includes a service attribute for describing the corresponding value-added service, and the service attribute includes a plurality of service periods capable of providing the service;
the operation management platform further comprises:
the judging unit is connected with the feedback unit and used for extracting the service attribute of the value-added service information in the service scheme, judging whether the service attribute comprises the service time interval or not and outputting a corresponding judgment result;
and the service confirmation unit is respectively connected with the judgment unit and the pushing unit and used for pushing the corresponding value-added service information to the client again through the pushing unit when the judgment result shows that the service attribute comprises the service time interval, so that the service receiver can select the service time interval.
Preferably, the operation management platform further includes:
the buffer unit is connected with the feedback unit and used for storing the value-added service information included in each service scheme and adding a use state to each stored value-added service information;
the updating unit is connected with the storage unit and used for periodically updating the value-added service information preset in the storage unit;
the notification unit is respectively connected with the cache unit, the updating unit and the pushing unit and is used for obtaining the use state of the corresponding value-added service information stored in the cache unit according to the matching of the updated value-added service information when the updating unit updates the value-added service information;
if the use state is not used, the notification unit pushes a notification message for indicating that the value-added service information changes to the corresponding client through the pushing unit.
Preferably, the operation management platform further includes:
and the deleting unit is connected with the cache unit and is used for periodically inquiring the use state of each value-added service information in the cache unit and deleting the value-added service information of which the use state is used.
The technical scheme has the following advantages or beneficial effects:
the value added service management system selects corresponding value added service information according to service information provided by different service providers in different industries to form a value added service scheme and pushes the value added service scheme to corresponding clients so as to enhance the attractiveness of commodity service, facilitate the selection and use of the clients and improve the viscosity of the satisfaction degree of the clients
Drawings
FIG. 1 is a schematic diagram of the system architecture in a preferred embodiment of the present invention;
FIG. 2 is a diagram illustrating a server side acquiring service information according to a preferred embodiment of the present invention;
fig. 3 is a schematic diagram of the operation management platform acquiring value-added service information in a preferred embodiment of the present invention;
FIG. 4 is a diagram illustrating feedback statistics performed by the operation management platform in a preferred embodiment of the present invention;
FIG. 5 is a diagram illustrating the operation management platform performing determination and confirmation according to a preferred embodiment of the present invention;
FIG. 6 is a flow chart illustrating a subscription process performed by a service recipient in a preferred embodiment of the present invention;
FIG. 7 is a diagram illustrating an update notification performed by the operations management platform according to a preferred embodiment of the present invention;
fig. 8 is a schematic diagram of the operation management platform deleting the value added service information in a preferred embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that the embodiments and features of the embodiments may be combined with each other without conflict.
The invention is further described with reference to the following drawings and specific examples, which are not intended to be limiting.
A value added service management system, as shown in fig. 1, comprising:
the server 1 is used for acquiring and storing service information of a service provider;
the system comprises a plurality of clients 2, a server and a server, wherein each client 2 is used for acquiring and storing user information of a corresponding service receiver;
the storage unit 31, the storage unit 31 is internally provided with value added service information for describing various value added services;
a selecting unit 32 connected to the storage unit 31 for selecting and outputting the corresponding value added service information according to the service information and the user information;
the pushing unit 33 is connected with the selecting unit 32 and is used for integrating the service information and the selected value-added service information to form a value-added scheme and pushing the value-added scheme to the corresponding client 2;
after receiving the value-added scheme, the client 2 optimizes the value-added scheme according to the stored user information to form a service scheme and pushes the service scheme to a service receiver for viewing.
The value added service management system is provided, a service end 1, a plurality of client sides 2 and an operation management platform 3 are arranged in the value added service management system, the service end 1 obtains service information of a service provider, the client sides 2 obtain user information of a service receiver, the operation management platform 3 is provided with value added service information, corresponding value added service information is selected according to the service information and the user information, and the service information and the value added service information are integrated to form a value added scheme and are pushed to the corresponding client sides 2.
As a preferred embodiment, the service provider here may be a car insurance service enterprise, a life insurance enterprise, an electronic goods enterprise, or other service enterprises, the service end 1 obtains car insurance information, life insurance information, electronic goods information, and other service information accordingly, the service receiver is a user who purchases car insurance, life insurance, and electronic goods, the client end 2 obtains user information correspondingly, the operation management platform 3 can set value-added service information in advance by manually inputting or connecting different external value-added providers 4, the value-added service information corresponding to the car insurance service enterprise is car insurance discount information, vehicle parts information, car washing and waxing beauty service information, and the like, the value-added service information corresponding to the life insurance enterprise is life insurance discount information, sports equipment information, fitness service information, and the like, and the value-added service information corresponding to the electronic goods enterprise is electronic goods discount information, Electronic commodity parts information, electronic commodity maintenance service information, and the like.
Taking the car insurance service as an example, the car insurance service can be obtained by analyzing external value-added suppliers in the car insurance industry, different resource suppliers provide different vehicle spare and accessory information, and different service networks provide different vehicle related service information, such as car washing, waxing, car beautifying and the like. The operation management platform 3 may select a plurality of value added service information corresponding to a specific one of the car insurance service information and a specific one of the users, and integrate the value added service information to form a value added scheme, that is, the value added scheme includes different combinations of the service information and different value added service information corresponding to the service information. For example, in one value-added scheme, a vehicle insurance service for a service provider to push mainly is included, and a plurality of different value-added services such as vehicle insurance cost discount with different preferential strength, vehicle part discount and the like are added according to the vehicle insurance service.
Further, after receiving the value-added scheme, the client 2 can optimize the value-added scheme according to the user information, screen out the optimal service information and the corresponding value-added service information and form a service scheme, and push the service scheme to the service receiver for viewing. The above optimization procedure corresponds to the procedure of selecting by the client 2 for a plurality of different value added services included in the service scheme, which will be described in detail below.
In a preferred embodiment of the present invention, as shown in fig. 2, the server 1 is connected to different types of external data sources 11, and each external data source 11 is respectively used for providing service information of a predetermined type of service provider;
the server 1 is configured to operate in different operating modes, each operating mode corresponding to one type of service provider;
when the server 1 switches to a predetermined operating mode, the server 1 obtains and stores service information of a service provider from the external data source 11 of the corresponding type.
Specifically, the value-added service management system can be used for different types of goods and services in different industries, namely, the value-added service management system integrates service providing requirements of different types of service providers. The server 1 may be arranged to operate in different operating modes, each operating mode corresponding to a service provider, i.e. to an external data source 11.
When the server 1 is set to be in a specific working mode (e.g., the car insurance service mode), the server 1 will connect the external data source 11 (e.g., the data source of the car insurance service) corresponding to the specific working mode, and obtain the service information of the service provider in the external data source 11.
When the server 1 switches to another specific operating mode (e.g., the life insurance mode), the server 1 turns on the external data source 11 (e.g., the data source of the life insurance service) corresponding to the specific operating mode, and obtains the service information of the service provider in the external data source 11. Service information previously acquired at this time (e.g., vehicle insurance service-related service information) may continue to be retained for later use or update.
In a preferred embodiment of the present invention, each value added service information is associated with at least one type of service information;
the user information comprises first-class user information with fixed content, and the client 2 uploads the first-class user information to the operation management platform 3;
each value added service information respectively comprises a service attribute for describing the corresponding value added service, and the service attribute is associated with the first type of user information;
the selecting unit 32 selects and outputs at least one corresponding value-added service information according to the service information and the first type of user information, so that the pushing unit 33 integrates the value-added service information to form a value-added scheme.
In a preferred embodiment of the present invention, the first type of user information includes at least one of an age, a gender, a geographic location of the service recipient, and a service object attribute of receiving the value added service.
Specifically, considering that the association between the commodity service provided by the service provider in the existing life and the value-added service provided by the external value-added provider 4 is very complex, and the user information corresponding to different service recipients is different, in order to select the value-added service information corresponding to the current service information from the plurality of value-added service information and push the value-added service information to the corresponding service recipient, the value-added service information includes the service attribute of the corresponding value-added service, and the service attribute is associated with the first type of user information, in the process of selecting the value-added service information, the selection can be performed according to the service attribute in the value-added service information.
As one preferred embodiment, when the operation management platform 3 acquires the value added service information, the operation management platform respectively generates corresponding service attributes according to a service object, service content, service mode, service time interval, service position, and the like in the value added service corresponding to the value added service information, and includes the service attributes in the value added service information.
When the value-added service information is the car insurance expense discount of the car body scratch loss type, the service object is the car insurance, the service content is the expense discount, the service mode is the virtual value-added, the service time period is the discount valid period, the service position is the unlimited position, when the value-added service information is the car washing discount of a service network point, the service object is the car, the service content is the car washing discount, the service mode is the entity value-added, the service time period is the business time of the service network point, and the service position is the geographical position of the network point.
As a preferred embodiment, in the process of acquiring the service attribute of the value added service information, the service attribute may be divided into service attributes of different levels, so as to facilitate quick acquisition and management of the service attribute.
Wherein the service attributes may be divided according to the associations between the service attributes. For example, when the service mode is a virtual value-added service, the corresponding service location is not limited, so the service attribute corresponding to the service mode may be used as the first-level service attribute, and the service attribute corresponding to the service location is used as the second-level service attribute, during the specific operation process, the first-level service attribute may be preferentially obtained and then the second-level service attribute may be obtained, or when the obtained first-level service attribute is a virtual value-added service, the second-level service attribute may be directly set as unlimited.
The value added service information is associated with at least one type of service information, and as a preferred embodiment, in the process of acquiring different value added service information, the value added service information may be divided according to service attributes, so that the selecting unit 31 can quickly acquire and select all value added service information having a corresponding relationship with the service information.
The service attributes may be divided according to the type of association of the service attributes with the service information. For example, when the service information is the car insurance service, the value-added service information whose service attribute is car washing discount of the vehicle corresponding to the service object may be associated with the service information at this time, and when the service information is the electronic goods service, the value-added service information at this time is not associated with the service information, so the selecting unit 31 does not select the value-added service information and the electronic goods service information to form a value-added scheme.
As a preferred embodiment, the selecting unit 31 selects and outputs the corresponding value added service information according to the degree of association between the service attribute of the value added service information and the service information, the first type of user information, and the association growth trend. The first type of user information comprises gender, age and service object attributes for receiving the value added service, the service object attributes can be determined by analyzing the type, brand and audience population characteristics of a service object of the first type of user information, the association degree can be determined in a preset mode, the service scheme of a service receiver with higher contact ratio of the first type of user information can be analyzed, the service scheme can be determined by updating in real time according to the analysis result, and the association growth trend is determined by the proportion of the value added service information.
When the service receiver is the car owner, the service provider is a car insurance enterprise, the value-added service provider is different service outlets for providing car washing services, the first type of user information comprises the age, the gender and the service object attributes of the car owner, the service object attributes are the car model, the car brand, the characteristics of the crowd owned by the car owner and the like, the service information provided by the service provider is a car insurance, and the value-added service information provided by the value-added service provider is the car washing services and is only the service outlets, so that car washing discounts in the corresponding value-added attributes, the service outlets' operating time and the geographical positions of the service outlets are different. The selection unit acquires the matching degree and the association growth trend between different value-added service information and the same first-class user information and service information in sequence, and finally selects the value-added service information with higher association degree and rapid association growth trend.
As a preferred embodiment, the selection unit may acquire the corresponding association degree and the association growth tendency by setting the grade, the label, and calculating the coincidence value.
Specifically, when the service recipient is an owner of the vehicle, it is determined that the value-added service information in the service scheme includes vehicle insurance discount information, vehicle accessory information, vehicle washing and waxing cosmetic information, and life insurance discount information, and although the proportion of the life insurance discount information is smaller than that of the vehicle insurance discount information and the vehicle accessory information, the proportion of the life insurance discount information is continuously and greatly increased, the selecting unit 32 may also push the life insurance discount information to the client 2 as the value-added service information in the selecting process, where a relevant increasing trend is set, so that the configuration and options of the value-added service information can be expanded, and diversified demands of users can be met in time.
In a preferred embodiment of the present invention, as shown in fig. 3, the storage unit 31 is connected to different types of external value-added providers 4, and each external value-added provider 4 is configured to provide value-added service information of a subscription type;
the storage unit 31 is configured to divide the storage main space into different storage sub-spaces facing different external value-added providers 4, and each storage sub-space correspondingly stores different types of value-added service information.
Specifically, in the process of acquiring and storing different types of value added service information, the value added service information may be classified according to the service attribute corresponding to the service object in the value added service information.
Further, when the storage unit 31 stores different types of value added service information, different access of different data can be satisfied by switching different data receiving modes, installing different types of data interfaces, or setting different types of data transmission structures, because different value added service information has privacy and needs manual screening and confirmation, and different access situations of different external value added providers 4, and the like.
As a preferred mode, different data interfaces may be set in the process of connecting the operation management platform 3 and the external value-added provider 4, one of the data interfaces may directly connect the external value-added provider 4 and the operation management platform 3 for the operation management platform 3 to actively obtain data, and the other type of data interface is used for the external value-added provider 4 to access by itself, so as to facilitate the passive data reception of the operation management platform 3.
Further, considering that the provider corresponding to the external value-added provider 4 may have constructed an internal data sharing processing network in the prior art, a resource integration unit is disposed in the operation management platform 3, and the resource integration unit is connected to the storage unit 31 and is configured to acquire the value-added service information of all the external value-added providers 4 within the coverage area and perform integration and classification, and during the integration and classification, classification may be performed according to the service attributes of the value-added service information.
As a preferred embodiment, when the external value-added provider 4 is a provider, the service may be divided into an online service provider and an offline service provider according to a service manner in the service attribute, or may be divided into an accessory retail provider and a beauty care provider according to service contents, or may be divided into regions according to service locations, thereby implementing reintegration of the value-added service information provided by the external value-added provider 4.
Further, it is to be noted that the service provider and the external value-added provider 4 are only assigned different roles for different situations, and the two object oriented objects can coincide.
When the service provider and the external value-added provider 4 can both be car insurance enterprises, the value-added service information here is additional services provided by the car insurance enterprises on the basis of the original services provided by the car insurance enterprises, for example, corresponding car insurance fee discounts, car insurance extension periods and other types of car insurance are additionally provided on the basis of the original car insurance services provided by the car insurance enterprises,
when the service provider and the external value-added provider 4 are both resource providers or service network points, the value-added service information can be discounted for spare and accessory parts of multiple vehicles or discounted for offline service of multiple vehicles, so as to expand service population of the service provider and improve corresponding competitiveness.
When the service provider is a car insurance enterprise, the external value-added provider 4 is a resource provider and a service network, the value-added service information is a combination of different value-added services provided by the resource provider and the service network to the car insurance enterprise, for example, the service information of the car insurance enterprise is car insurance of a car scratch loss type, the value-added service information provided by the external value-added provider 4 is a car cosmetic waxing service, or the service information provided by the car insurance enterprise is a vehicle theft-robbery insurance, the value-added service information provided by the external value-added provider 4 is a vehicle part installation configuration service, the value-added service information can be further regarded as a combination of different service contents, different service discounts and different service experiences provided by different resource providers or different service networks, so that the comprehensive cost performance of the provided services can be enhanced, and the overall competitiveness of the service provider.
In a preferred embodiment of the present invention, the value-added scheme includes at least one value-added service information selected by the operation management platform 3;
the user information comprises second type user information acquired in real time by adopting the client 2;
the client 2 is used for selecting one value-added service information from the value-added schemes according to the second type of user information and forming a service scheme.
In a preferred embodiment of the present invention, the second type of user information includes at least one of consumption information, geographical location information, and action trajectory information of the service recipient.
Specifically, in order to reduce the resource occupancy rate and accelerate the data processing speed of the value added service management system, and at the same time, determine the optimal service scheme, the client 2 sends the first type of user information to the operation management platform 3, and the second type of user information obtained and updated in real time is stored to the local of the client 2, the operation management platform 3 forms the value added scheme according to the uploaded first type of user information for the service receiver to select, and the client 2 performs optimization processing on the value added scheme according to the real-time second type of user information to form the service scheme.
As a preferred embodiment, the operation management platform 3 forms three different value-added schemes according to the gender, age and service object attribute in the first type of user information and pushes the three different value-added schemes to the client 2, if the three value-added schemes at this time are respectively car insurance, corresponding car insurance discount, car insurance and car washing beauty service, and car insurance and vehicle accessory discount, and after the client 2 receives the three value-added schemes, the preference appearance smoothness and the preference driving action track of the user are obtained according to the expense information, the geographic position information and the action track information in the second type of user information updated in real time, the car insurance and car washing beauty service can be pushed to the service receiver as the service scheme, and the driving route of the service network corresponding to the car washing beauty can be provided at the same time.
Further, the first type of user information is age, gender and service object attribute, the second type of user information is consumption information, geographical location information and action track information, and here, in order to facilitate acquisition of the first type of user information and the second type of user information and pushing of a service scheme, the client 2 may provide a wechat public platform so as to facilitate transmission and interaction between information.
In a preferred embodiment, a WeChat public platform is provided at the client to facilitate the acquisition of the first type of user information and the second type of user information. In addition, news pushing can be carried out in the WeChat public platform, and related news updates are pushed through the WeChat public number according to the first type of user information and the second type of user information, so that the use viscosity of a service receiver is improved, and the browsing amount of the WeChat public platform is increased.
In a preferred embodiment of the present invention, as shown in fig. 4, the operation management platform 3 further includes:
a feedback unit 34, configured to obtain a service scheme fed back by the client 2;
a statistical unit 35, connected to the feedback unit 34, configured to perform analysis statistics on all service schemes associated with the same type of service information from the same service provider to form a corresponding statistical result, where the statistical result is used to indicate a selection condition of value-added service information in the service scheme;
and the operation management platform 3 feeds back the statistical result to the corresponding service provider through the server 1.
Specifically, in order to facilitate the service provider to know the market conditions in time, grasp the competitive advantage and adjust the service information in time, the operation management platform 3 may further include a feedback unit 34 and a statistical unit 35.
Aiming at the same car insurance provided by the service provider, the statistical unit 35 calculates that most of the service schemes finally determined by the service receiver are car insurance and discount information thereof, but not service schemes of other types of combinations, the operation management platform 3 feeds back the selection condition to the service provider through the service end 1, the service provider can analyze and determine that most of the users attach importance to the car insurance, the service content and range in the car insurance are also accepted by most of the users, and a differential adjustment strategy can be formed according to the current pricing of the car insurance and the purchasing time limit of the service receiver to adjust the price of the car insurance.
In a preferred embodiment of the present invention, each value added service information includes a service attribute for describing the corresponding value added service, and the service attribute includes a plurality of service periods capable of providing the service;
as shown in fig. 5, the operation management platform 3 further includes:
the judging unit 36 is connected with the feedback unit 34 and is used for extracting the service attribute of the value-added service information in the service scheme, judging whether the service attribute comprises a service time interval or not and outputting a corresponding judgment result;
and the service confirmation unit 37, respectively connected to the judgment unit 36 and the pushing unit 33, is configured to, when the judgment result indicates that the service attribute includes the service time interval, push the corresponding value-added service information to the client 2 again through the pushing unit 33, so that the service recipient can select the service time interval.
Specifically, when the service scheme determined by the service receiver includes value-added service information related to the offline service type, since different value-added service information corresponds to different service contents, types, and different time consumption, in order to ensure that each service receiver can still be serviced in time, the service attribute includes service time periods during which a plurality of service nodes can provide services, the determining unit 36 determines whether the service attribute in the value-added service information determined at this time includes the service time period and outputs a determination result, and then the service receiver is provided with the service confirming unit 37 to select the service time period, thereby improving the service efficiency and the user satisfaction,
as a preferred mode, when the external value-added provider 4 is a resource provider of a vehicle component, as shown in fig. 6, the operation management platform 3 pushes value-added service information including a service time period to the client 2 (as shown in a process S1), the service recipient 21 makes a reservation according to a service scheme through the client 2 (as shown in a process S2), performs online real-time purchase service to the resource provider through the client 2 (as shown in a process S3), generates a purchase order corresponding to the resource provider and sends the purchase order to the operation management platform 3 (as shown in a process S4), the operation management platform 3 generates a corresponding service ticket code and pushes the service ticket code to the client 2 (as shown in a process S5), the service recipient 21 arrives at a service network site 41 corresponding to the resource provider according to the service ticket code to make a purchase or provide a home service using the service network site 41 corresponding to the resource provider (as shown in a process S6), then the resource provider checks the service ticket code (as shown in the process S7), checks the purchase order with the operation management platform 3 (as shown in the process S8), and the operation management platform 3 pushes an instruction of canceling the service ticket code to the client 2 (as shown in the process S9).
In a preferred embodiment of the present invention, as shown in fig. 7, the operation management platform 3 further includes:
the buffer unit 38 is connected to the feedback unit 34, and the buffer unit 38 is configured to store the value-added service information included in each service scheme, and add a use state to each stored value-added service information;
the updating unit 39 is connected to the storage unit 31 and is used for periodically updating the value-added service information preset in the storage unit 31;
the notification unit 310 is respectively connected to the cache unit 38, the updating unit 39 and the pushing unit 33, and configured to obtain, according to the updated value-added service information, a usage state of the corresponding value-added service information stored in the cache unit 38 according to matching of the updated value-added service information when the updating unit 39 updates the value-added service information;
if the usage status is not used, the notification unit 310 pushes a notification message indicating that the value added service information is changed to the corresponding client 2 through the pushing unit 33.
Specifically, since the change of the service information and the value added service information may affect the corresponding service scheme, the operation management platform 3 is provided with the cache unit 38 and the update unit 39, which periodically updates the value added service information preset in the storage unit 31, and if the change occurs, the notification unit 310 may notify the corresponding service recipient. In addition, considering that the service scheme is time-limited, and in order to improve the reminding efficiency, invalid overdue reminding is avoided, so that during the notification, a notification message of the change of the value-added service information is pushed only to the client 2 corresponding to the unused service scheme.
Further, after the updating unit 39 updates the value added service information, the selecting unit 32 selects according to the updated value added service information, so as to push a timely and accurate value added scheme to the client 2.
In a preferred embodiment of the present invention, as shown in fig. 8, the operation management platform 3 further includes:
the deleting unit 311 is connected to the caching unit 38, and the deleting unit 311 is configured to periodically query the use status of each value-added service information in the caching unit 38, and delete the value-added service information whose use status is used.
Specifically, in order to improve the resource utilization rate and delete the invalid expired resources in time, the deletion unit 311 is disposed in the operation management platform 3, and when the value-added service information is used, the value-added service information is deleted.
In a preferred embodiment of the invention, the client 2 acquires and stores the satisfaction degree of the service receiver to the service scheme, and sends the satisfaction degree to the operation management platform 3;
and the operation management platform 3 adjusts and screens the value-added service information according to the satisfaction degree.
Specifically, in order to adjust the service scheme in time to improve the satisfaction degree of the service recipients, the client 2 obtains the satisfaction degree of each service recipient on the service scheme used.
One of the preferred embodiments is grade scoring and message evaluation, when vehicle insurance claims provided by vehicle insurance enterprises are careless, vehicle insurance agent is time-limited, vehicle insurance policy is not checked and collected in time, or accessory price provided by a resource provider is not notified, or service of a service network point is not in time and service attitude is not satisfied, the client 2 acquires satisfaction of a service recipient in time and outputs the satisfaction to an operation management platform so as to adjust a value-added scheme in time.
Further, an early warning unit may be set in the operation management platform, an early warning value is preset in the early warning unit, the early warning value is associated with the service provider and the external value-added provider 4, the service satisfaction degree of the provided service information and the value-added service information is comprehensively evaluated, and if the evaluation result is lower than the early warning value, that is, the service information provided by the service provider and the value-added service information provided by the external value-added provider 4 are not satisfied by a plurality of service receivers, the pushing frequency is reduced, or the service information of the service provider is not pushed any more.
While the invention has been described with reference to a preferred embodiment, it will be understood by those skilled in the art that various changes in form and detail may be made therein without departing from the spirit and scope of the invention.
Claims (8)
1. A value added service management system, comprising:
the server is used for acquiring and storing service information of a service provider;
the system comprises a plurality of clients, a service receiver and a server, wherein each client is used for acquiring and storing user information of a corresponding service receiver;
the operation management platform is respectively connected with the server and the client, and specifically comprises:
the storage unit is internally provided with value added service information used for describing various value added services;
the selecting unit is connected with the storage unit and used for selecting and outputting the corresponding value-added service information according to the service information and the user information;
the pushing unit is connected with the selecting unit and used for integrating the service information and the selected value-added service information to form a value-added scheme and pushing the value-added scheme to the corresponding client;
after receiving the value-added scheme, the client optimizes the value-added scheme according to the stored user information to form a service scheme and pushes the service scheme to the service receiver for viewing;
the server is connected with different types of external data sources, and each external data source is respectively used for providing the service information of the service provider in a preset type;
the server is configured to operate in different operating modes, each operating mode corresponding to a type of the service provider;
when the server side is switched to the preset working mode, the server side acquires and stores the service information of the service provider from the external data source of the corresponding type;
each value-added service information is respectively associated with at least one type of service information;
the user information comprises first type user information with fixed content, and the client uploads the first type user information to the operation management platform;
each value added service information comprises a service attribute used for describing the corresponding value added service, and the service attribute is associated with the first type of user information;
the selecting unit selects and outputs at least one corresponding value-added service information according to the service information and the first type of user information, so that the pushing unit can integrate and form the value-added scheme.
2. The value added service management system of claim 1, wherein the first type of subscriber information comprises at least one of age, gender and service object attribute of the service recipient.
3. The value added service management system according to claim 1, wherein the value added scheme includes at least one value added service information selected by the operation management platform;
the user information comprises second type user information acquired by the client in real time;
and the client is used for selecting one value-added service information from the value-added schemes according to the second type of user information and forming the service scheme.
4. A value added service management system according to claim 3, wherein said second type of user information comprises at least one of consumption information, geographical location information and action trajectory information of said service recipient.
5. The value added service management system according to claim 1, wherein the operation management platform further comprises:
the feedback unit is used for acquiring the service scheme fed back by the client;
the statistical unit is connected with the feedback unit and used for carrying out analysis statistics on all the service schemes related to the service information of the same type from the same service provider so as to form a corresponding statistical result, and the statistical result is used for representing the selection condition of the value-added service information in the service scheme;
and the operation management platform feeds back the statistical result to the corresponding service provider through the server.
6. The value added service management system according to claim 5, wherein each of the value added service information includes a service attribute for describing the corresponding value added service, and the service attribute includes a plurality of service periods in which the service can be provided;
the operation management platform further comprises:
the judging unit is connected with the feedback unit and used for extracting the service attribute of the value-added service information in the service scheme, judging whether the service attribute comprises the service time interval or not and outputting a corresponding judgment result;
and the service confirmation unit is respectively connected with the judgment unit and the pushing unit and used for pushing the corresponding value-added service information to the client again through the pushing unit when the judgment result shows that the service attribute comprises the service time interval, so that the service receiver can select the service time interval.
7. The value added service management system according to claim 5, wherein the operation management platform further comprises:
the buffer unit is connected with the feedback unit and used for storing the value-added service information included in each service scheme and adding a use state to each stored value-added service information;
the updating unit is connected with the storage unit and used for periodically updating the value-added service information preset in the storage unit;
the notification unit is respectively connected with the cache unit, the updating unit and the pushing unit and is used for obtaining the use state of the corresponding value-added service information stored in the cache unit according to the matching of the updated value-added service information when the updating unit updates the value-added service information;
if the use state is not used, the notification unit pushes a notification message for indicating that the value-added service information changes to the corresponding client through the pushing unit.
8. The value added service management system according to claim 7, wherein the operation management platform further comprises:
and the deleting unit is connected with the cache unit and is used for periodically inquiring the use state of each value-added service information in the cache unit and deleting the value-added service information of which the use state is used.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010613698.XA CN111865933B (en) | 2020-06-30 | 2020-06-30 | Value-added service management system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010613698.XA CN111865933B (en) | 2020-06-30 | 2020-06-30 | Value-added service management system |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN111865933A CN111865933A (en) | 2020-10-30 |
| CN111865933B true CN111865933B (en) | 2022-02-22 |
Family
ID=72989097
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202010613698.XA Active CN111865933B (en) | 2020-06-30 | 2020-06-30 | Value-added service management system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN111865933B (en) |
Families Citing this family (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113313508B (en) * | 2020-12-24 | 2023-01-06 | 上海瀚之友信息技术服务有限公司 | Vehicle insurance value-added service exchange method and system |
| CN112767179B (en) * | 2021-01-11 | 2022-07-19 | 上海瀚之友信息技术服务有限公司 | Monitoring and early warning method and system for vehicle insurance value-added service |
| CN112767079A (en) * | 2021-01-19 | 2021-05-07 | 珠海大横琴科技发展有限公司 | Operation service platform |
| CN113222668B (en) * | 2021-05-24 | 2024-06-28 | 中国平安财产保险股份有限公司 | Value added service pushing method, device, equipment and storage medium |
Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CA2302323A1 (en) * | 1998-07-29 | 2000-02-10 | American Management Systems, Incorporated | A modular, convergent customer care and billing system |
| CN104317843A (en) * | 2014-10-11 | 2015-01-28 | 上海瀚之友信息技术服务有限公司 | Data synchronism ETL (Extract Transform Load) system |
| CN106548373A (en) * | 2016-11-03 | 2017-03-29 | 深圳市品索科技有限公司 | A kind of method and system of multimedia advertising value-added service |
| WO2017157159A1 (en) * | 2016-03-18 | 2017-09-21 | 北京金山安全软件有限公司 | Method, device, and electronic apparatus for pushing value-added service information item |
| CN108364154A (en) * | 2018-02-08 | 2018-08-03 | 河北中科路通网络科技有限公司 | Logistics platform commercial operation pattern |
| CN108776909A (en) * | 2018-06-07 | 2018-11-09 | 上海在赢端网络科技有限公司 | A kind of electronic ticket derives the management system and method for value-added service |
| CN109658262A (en) * | 2018-12-11 | 2019-04-19 | 泰康保险集团股份有限公司 | For managing the method, apparatus, equipment and storage medium of declaration form value-added service |
Family Cites Families (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CA2276637A1 (en) * | 1999-06-30 | 2000-12-30 | Alan A. Mcnaughton | Multipersonality automated transaction execution system |
-
2020
- 2020-06-30 CN CN202010613698.XA patent/CN111865933B/en active Active
Patent Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CA2302323A1 (en) * | 1998-07-29 | 2000-02-10 | American Management Systems, Incorporated | A modular, convergent customer care and billing system |
| CN104317843A (en) * | 2014-10-11 | 2015-01-28 | 上海瀚之友信息技术服务有限公司 | Data synchronism ETL (Extract Transform Load) system |
| WO2017157159A1 (en) * | 2016-03-18 | 2017-09-21 | 北京金山安全软件有限公司 | Method, device, and electronic apparatus for pushing value-added service information item |
| CN106548373A (en) * | 2016-11-03 | 2017-03-29 | 深圳市品索科技有限公司 | A kind of method and system of multimedia advertising value-added service |
| CN108364154A (en) * | 2018-02-08 | 2018-08-03 | 河北中科路通网络科技有限公司 | Logistics platform commercial operation pattern |
| CN108776909A (en) * | 2018-06-07 | 2018-11-09 | 上海在赢端网络科技有限公司 | A kind of electronic ticket derives the management system and method for value-added service |
| CN109658262A (en) * | 2018-12-11 | 2019-04-19 | 泰康保险集团股份有限公司 | For managing the method, apparatus, equipment and storage medium of declaration form value-added service |
Non-Patent Citations (2)
| Title |
|---|
| 万物互联时代的供电营销服务探讨;黄奕杰等;《无线互联科技》;20160210(第03期);全文 * |
| 基于社会化电子商务的信息增值模型及创新服务;王红;《科技管理研究》;20170410(第07期);全文 * |
Also Published As
| Publication number | Publication date |
|---|---|
| CN111865933A (en) | 2020-10-30 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN111865933B (en) | Value-added service management system | |
| JP5134091B2 (en) | Method and system for determining user suitability of a target content message using a cache missed state match indicator in a mobile environment | |
| JP5356403B2 (en) | Short-range communication transaction using user profile update in mobile environment | |
| US8484067B2 (en) | System, process, and computer program product for evaluating leads | |
| US20100093333A1 (en) | Systems and Methods for Providing Wireless Targeted Advertising | |
| US20020055926A1 (en) | Open platform information on universal maps | |
| JP2014194796A (en) | Methods and systems for determining geographic user profile to determine suitability of targeted content messages based on the profile | |
| CN101895818B (en) | A kind of method according to weather forecast pushed information and server | |
| CA3045838A1 (en) | Systems and methods for adjusting transaction affinity information | |
| Ferrucci | Pro-active dynamic vehicle routing: real-time control and request-forecasting approaches to improve customer service | |
| CN107247762B (en) | International logistics line recommendation method | |
| CN112580945B (en) | Multi-correlation coefficient-based dispatching method and vehicle dispatching optimization system | |
| CN108734539A (en) | A kind of method, apparatus and system that automobile on-site maintenance service is provided | |
| US20040249930A1 (en) | Demographic information acquisition system | |
| JP6778616B2 (en) | How to compare products or services from one or more websites | |
| Daoud et al. | ORNInA: A decentralized, auction-based multi-agent coordination in ODT systems | |
| Müller et al. | Customer-centric dynamic pricing for free-floating vehicle sharing systems | |
| Innes et al. | Factors affecting automobile shopping trip destinations | |
| Zhang et al. | Generalized stable user matching for autonomous vehicle co-ownership programs | |
| El Rhalibi et al. | An approach to dynamic vehicle routing, rescheduling and disruption metrics | |
| CN112182429A (en) | New customer product and service recommendation method and system based on position information | |
| CN101677274A (en) | Website operation management method and device | |
| Oh et al. | Exploring the operational characteristics of ride-sourcing in an urban area | |
| KR100872599B1 (en) | System and for providing mileage by the subscribed purchase | |
| Pau et al. | WLAN Hot Spot services for the automotive and oil industries: a business analysis Or:" Refuel the car with petrol and information, both ways at the gas station" |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |