CN109600527A - System and method for intelligently switching extension - Google Patents
System and method for intelligently switching extension Download PDFInfo
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- CN109600527A CN109600527A CN201811220475.6A CN201811220475A CN109600527A CN 109600527 A CN109600527 A CN 109600527A CN 201811220475 A CN201811220475 A CN 201811220475A CN 109600527 A CN109600527 A CN 109600527A
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- 238000000034 method Methods 0.000 title claims abstract description 31
- 238000012546 transfer Methods 0.000 claims description 24
- 238000007726 management method Methods 0.000 claims description 19
- 238000012545 processing Methods 0.000 claims description 15
- 238000004458 analytical method Methods 0.000 claims description 13
- 238000012098 association analyses Methods 0.000 claims description 10
- 238000013500 data storage Methods 0.000 claims description 5
- 238000004321 preservation Methods 0.000 claims description 5
- 230000008929 regeneration Effects 0.000 claims description 3
- 238000011069 regeneration method Methods 0.000 claims description 3
- 230000008569 process Effects 0.000 abstract description 9
- 230000006399 behavior Effects 0.000 description 45
- 238000012163 sequencing technique Methods 0.000 description 11
- 238000010586 diagram Methods 0.000 description 5
- 238000012986 modification Methods 0.000 description 3
- 230000004048 modification Effects 0.000 description 3
- 238000012216 screening Methods 0.000 description 3
- 230000003542 behavioural effect Effects 0.000 description 2
- 230000008859 change Effects 0.000 description 2
- 230000001186 cumulative effect Effects 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- PXFBZOLANLWPMH-UHFFFAOYSA-N 16-Epiaffinine Natural products C1C(C2=CC=CC=C2N2)=C2C(=O)CC2C(=CC)CN(C)C1C2CO PXFBZOLANLWPMH-UHFFFAOYSA-N 0.000 description 1
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2218—Call detail recording
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42136—Administration or customisation of services
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- Computer Networks & Wireless Communication (AREA)
- Sub-Exchange Stations And Push- Button Telephones (AREA)
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Abstract
The invention discloses a system and a method for intelligently switching extension sets, which establish a corresponding behavior pattern record according to an incoming call number, wherein the behavior pattern record stores necessary relevance information of each call request of the incoming call number, and when the incoming call request is received, the behavior pattern record content corresponding to the incoming call number is analyzed through relevance, so that an intelligent voice file suitable for the call request is automatically generated to guide a user to carry out quick switching selection of the relevant extension sets, and a lengthy voice switching process does not need to be carried out through a traditional standard voice switchboard; by editing the switching conditions by the user, the number of the associated extension sets can be set or the best associated extension set meeting the switching condition setting can be automatically switched to without bringing voice guidance when the switchboard is connected.
Description
Technical field
The present invention relates to switching extension set system and method, especially it is a kind of can according to the Behavior Pattern Analysis of incoming number,
It automatically generates and carries out quickly association extension set suitable for the intelligent sound file guiding user of the secondary call request and transfer selection
A kind of System and method for of intelligence switching extension set.
Background technique
At present the telephone exchange system of enterprise all use PBX (Private Branch ExCHANGE) switching system or
IP PBX network telephone exchanger system can all import standard voice when customers dial company telephone exchange (outside line call request)
Exchange waits client to carry out switching extension manually or through exchange window manually on behalf of being forwarded to the people's extension set to be contacted,
For the client for often making a phone call and (initiating call request), standard will all be entered by dialing enterprise generation table number (general number) every time
Voice wait turning, it is very inconvenient, if because other factors have forgotten the name for the people to be looked for, even if going to the artificial window of exchange, because
Do not know whom to be looked for, also have no way of transferring, cause very big puzzlement, this is that those skilled in the art are not intended to see.
Summary of the invention
It is a kind of when receiving incoming call call request it is a primary object of the present invention to propose, it can be according to the behavior of incoming number
Pattern analysis automatically generates and carries out quickly association extension set turn suitable for the intelligent sound file guiding user of the secondary call request
Selecting is selected, the system of the intelligence switching extension set without carrying out interminable voice forwarding process via conventional set voice exchange again
With method.Another object of the present invention is to propose a kind of to be not required to bring voice instruction into and can reach from turn in connecting total machine time
It is connected to the System and method for for meeting the intelligence switching extension set of the optimal relevance extension set of switchover condition setting.
In order to achieve the above object, the present invention provides a kind of system of intelligence switching extension set, comprising: information management unit is used for
The necessary relationship information of each logical call request is stored, the behavior pattern record of corresponding incoming number is generated；Intelligent treatment list
Member is connect with information management unit, for obtaining the behavior pattern record of the corresponding incoming number, root from the information management unit
Extension set weight analysis and sequence, and an output at least intelligent sound file are associated according to behavior mode record；Voice instruction
Unit is connect with intelligent processing unit, for playing the intelligent sound file, carries out switching guiding, and receive input instruction；
Reference order processing unit is connect with voice instruction unit and information management unit respectively, for receiving input instruction, is carried out
Switching processing, and behavior mode record content is updated, by behavior mode record content storage in the information management unit；With
And user's edit cell, it is connect with information management unit, for providing editor's setting interface, sets association extension set for user
Quantity and setting switchover condition, and the behavior pattern of the incoming number is corresponded in the information management unit by data storage is set
In record.
Wherein behavior mode record includes at least incoming number, called extension set record, incoming call time, air time and most
The necessary relationship information such as switching afterwards；The content of behavior mode record can use set, array, paging, storehouse or queue
Etc. data structure modes, by identical incoming number, its call request content each time is sequentially recorded preservation.
Wherein the intelligent sound file system include one group as set by user's edit cell between 0 to 3 quantity pass
Join extension set, sorts the main speech file being composed according to weight and the sub- voice of individual item that plural groups are screened according to conditional
File；It is that can reach to be not required to bring into voice instruction and automatic transfer in connecting total machine time that wherein the association extension set quantity, which is set as 0,
Association extension set to the optimal relevance extension set for meeting switchover condition setting, or setting 1 to 3 is associated weight sequencing.
The present invention also provides a kind of methods of intelligence switching extension set comprising the following steps:
Step A, outside line call request is received, the incoming number of the outside line call request is obtained；Step B, judge the outside line
Whether the incoming number of call request is new incoming number；Step C, the behavior pattern of the corresponding incoming number is obtained from database
Record；Step D, according to behavior mode record relevance content carry out multi-mode association analysis, and will analysis result according to
Weight sequencing；Step E, according to relevance ranking results editing intelligent sound file；Step F, intelligent sound file is played, into
Row switching guiding；Step G, reference order is received to transfer；And step H, regeneration behavior mode record data, by the behavior
Mode record is stored in database.
If wherein judge the incoming number of the outside line call request in step B for new incoming number, the following steps are carried out:
Step B1 plays Default sound guiding, is transferred manually；Step B1 receives reference order and transfers；Step B3, builds
The behavior pattern of the incoming number records, and behavior mode record is stored in database.Wherein step D further include: step D1,
Judge whether the incoming number has set automatic transfer, if so, the call request to be forwarded to point for meeting switchover condition setting
Machine, and carry out step H；If it is not, then carrying out step E.
Step F further include: step F1 asks whether to select switching with other turns, if so, carrying out step F2；If it is not, then carrying out
Step G；Step F2 plays the sub- voice document of those individual items and carries out option switching guiding.
The intelligent sound file be comprising one group as set by user's edit cell between 0 to 3 quantity pass
Join extension set, sorts the main speech file being composed according to weight and the sub- voice of individual item that plural groups are screened according to conditional
File；Wherein the association extension set quantity is set as 0 system and can reach to be not required to bring into voice instruction and automatic transfer in connecting total machine time
Association extension set to the optimal relevance extension set for meeting switchover condition setting, or setting 1 to 3 is associated weight sequencing.
In a better embodiment, when user sets association extension set quantity as 3 situations through user's edit cell
Under, the form (voice broadcasting) of main speech file i.e. for example: (Charles) extension set 1101, (Peter) extension set 2101, (Jack)
Extension set 1102 is presented three according to the three highest extension numbers of relevance come after step (D) analyzing and associating weight according to ranking results
Code, bracket name refer to also can information such as name in voice edition plus the extension set, enable voice instruction information become apparent from and more
It is affine；And the sub- voice document of individual item that the plural groups are screened according to conditional, those conditionals such as turn according to fixed
It connects, common call, finally call, longest is conversed, most short call ... waits implied terms and screens the extension set information met respectively
The sub- voice document of individual item is built out, and the sub- voice document of those individual items can also be integrated into sound options string, individually
The form (voice broadcasting) of the sub- voice document of option is i.e. for example: [(option) finally call is Charles, extension set 1101].It is described
It is that can pass through system default options or option is set by user's edit cell according to conditional screening, user's edit cell can more be set
The voice instruction unit and setting automatic transfer condition are closed, reaches connection total machine time and is not required to bring voice instruction into and can reach certainly
Turn is connected to the optimal relevance extension set for meeting switchover condition setting.
In conclusion the present invention is useful on PBX or IP PBX switching system, can reach logical when receiving incoming call
When words request, the intelligent sound file suitable for the secondary call request can be automatically generated according to the Behavior Pattern Analysis of incoming number
Guide user carry out quickly association extension set switching selection, the present invention by big data the individual incoming number behaviors of cumulative rises
The record of mode, the association analysis after enabling can be more accurate, implies that every time incoming call all can record data because of behavior pattern
Increase, cause association analysis result different and generate different intelligent sound files and play different voice instruction prompts,
Rather than connecting all every time is voice exchange (voice content is all the same) the progress interminable voice of standard for playing conventional set
Switching process, more permeable user's edition interface set and reach association extension set quantity and be not required to bring voice instruction into and can reach
Automatic transfer to meet switchover condition setting optimal relevance extension set it is a kind of intelligence switching extension set System and method for.
Detailed description of the invention
Upon reading the detailed description of non-limiting embodiments with reference to the following drawings, the present invention and its feature, outer
Shape and advantage will become more apparent.Identical label indicates identical part in all the attached drawings.Not can according to than
Example draws attached drawing, it is preferred that emphasis is shows the gist of the present invention.
Fig. 1 is the configuration diagram of a preferred embodiment of the invention.
Fig. 2 is step block diagram of the invention.
Fig. 2A is the new incoming number step process block diagram of Fig. 2.
Fig. 3 is the flow chart of a preferred embodiment of the invention.
Fig. 4 is the option string flow chart of a preferred embodiment of the invention.
Fig. 5 is the intelligent sound file schematic diagram of a preferred embodiment of the invention.
Specific embodiment
The present invention is further illustrated with specific embodiment with reference to the accompanying drawing, but not as limit of the invention
It is fixed.The present invention is suitable on a telephone exchange system, (the Private Branch of the PBX as used by the telephone exchange system of current enterprise
ExCHANGE) switching system or IPPBX network telephone exchanger system.
Referring to Fig. 1, the system architecture for disclosing a preferred embodiment of the intelligent adapting system 1 of the present invention, which includes at least, to be had:
Information management unit 11, intelligent processing unit 12, voice instruction unit 13, reference order processing unit 14 and user's edit cell
15。
Wherein, information management unit 11 is a database, to store the necessary relationship information of each logical call request,
The behavior pattern record of corresponding incoming number is generated, necessity relationship information includes at least incoming number, called extension set note
The information such as record, incoming call time, air time and last switching；And behavior pattern record can use set, array, paging, heap
The data structure mode of stack or queue etc., is sequentially recorded preservation for the content of the call request each time of identical incoming number.Intelligence
Energy processing unit 12 mainly receives the behavior pattern record of the corresponding incoming number, according to its content from the information management unit 11
It is associated extension set weight analysis and sequence, and output intelligent sound file；Because behavior pattern record the inside, had recorded to
Less comprising incoming number, called extension set record, incoming call time, air time, the information such as number of finally transferring and send a telegram here, so can
To take the data of needs to carry out intersecting comparison and operational formula be set separately to calculate the pass of multi-mode according to each screening conditions
Connection analysis data, mode, format as data storage, there are many feasible patterns, such as according to every in called extension set record
The switching number of one extension is calculated divided by the numerical value of incoming call time field and is obtained, and assumes an incoming number in this
There is incoming calls record three times in the behavior pattern record of 0912xxx123, wherein secondary switching is then called and divides to identical extension set
The content of machine record then will record such as (1101,1；2201,2) form (each extension, relayed number), also may be used
Be designed as (Charles, 1101,1；Peter, 2201,2) form, in addition extension set name to be to make voice messaging apparent, incoming call
Number content record (3), according to association extension set weight analysis (formula: switching number/incoming call number of each extension)
Calculated result can be presented: (1101,0.33；2201,0.66), it will calculating two weighted values is respectively 0.33 and 0.66 (simultaneously
Corresponding extension can be recorded simultaneously), then carry out weight sequencing output such as (2201,0.66；1101,0.33) interior
Hold, finally produces intelligent sound file according to the weight sequencing Edition Contains.And in this example, intelligent sound file system includes
One group of 3 association extension set as set by user's edit cell, sort the main speech file being composed and plural groups according to weight
The sub- voice document of individual item screened according to conditional.
Voice instruction unit 13 is after the intelligent sound file to be received from 12 output of intelligent processing unit, and playing should
Intelligent sound file carries out switching guiding.And input is sent to reference order processing unit 14 and carries out switching extension set processing, and
Input instruction is stored in the behavior pattern record for corresponding to the incoming number in information management unit.
And user's edit cell 15, an editor is provided and sets interface, association extension set quantity can be set for user and set
Determine switchover condition, in a preferred embodiment, it is to be shown in connection total machine time to be not required to bring voice into that association extension set quantity, which is set as 0,
Guiding and automatic transfer to meet switchover condition setting optimal relevance extension set, set 1 to 3 quantity association extension set then will
Be associated weight sequencing；After the completion of editor, setting data storage is corresponded into the incoming number in information management unit
In behavior pattern record.Fig. 2 presents step block schematic diagram of the invention, including the following steps:
Step S11: outside line call request is received, the incoming number of the outside line call request is obtained；
Step S12: whether the incoming number for judging the outside line call request is new incoming number；
Step S13: the behavior pattern record of the corresponding incoming number is obtained from database；
Step S14: the relevance content according to behavior mode record carries out multi-mode association analysis, and analysis is tied
Fruit is according to weight sequencing；
Step S15: according to relevance ranking results editing intelligent sound file；
Step S16: intelligent sound file is played, switching guiding is carried out；
Step S17: it receives reference order and transfers；And
Step S18: behavior mode record is stored in database by regeneration behavior mode record data.
It please be with reference to Fig. 2A, wherein then carrying out the following steps: step when step S12 is judged as new incoming number
S121: Default sound guiding is played, is transferred manually；Step S122: it receives reference order and transfers；And step
S123: the behavior pattern record of the incoming number is built, behavior mode record is stored in database.
Wherein step S14 further include: judge whether the incoming number has set automatic transfer, if so, by the call request
It is forwarded to the extension set for meeting switchover condition setting, and carries out step S18；If it is not, then carrying out step S15.
Wherein step S16 is further included: asking whether to select switching with other turns, if so, playing the sub- voice of those individual items
File carries out option switching guiding；If it is not, then carrying out step S17.
In order to facilitate process details of the invention is explained, arrange in pairs or groups Fig. 3 and be to lift with an incoming number 0912xxx123 below
Example does entire flow explanation.
When receiving outside line call request, incoming number 0912xxx123 is obtained, judges whether to have built the incoming call number
Code carries out the new incoming number processing step of Fig. 2A, i.e., if incoming number 0912xxx123 is to dial representative number for the first time
It carries out step S121: playing Default sound guiding, transferred manually；Step S122: it receives reference order and transfers；And
Step S123: the behavior pattern record of the incoming number is built, behavior mode record is stored in database.Behavior pattern note
Record is at least recorded closes comprising incoming number, called extension set record, incoming call time, air time, finally switching and number etc. of sending a telegram here
Connection property information, mode, format as data storage, there are many feasible patterns, separately do not inquire into and repeat herein.
When incoming number 0912xxx123 dials representative again, process has judged telephone number 0912xxx123
Behavior pattern record is built, the behavior record of corresponding 0912xxx123 will be then obtained from database, and according to aforementioned behavior
The relevance content of mode record carries out multi-mode association analysis, and will analyze result according to weight sequencing.Assuming that incoming number
The previous extension set beaten that broadcasts of 0912xxx123 looks for Charles for 1101, the content of the called extension set record in behavior pattern record
Record format is the form (name, each extension, relayed number) of (Charles, 1101,1), behavior pattern note
Incoming number content in record, which then will record, has recorded (1), according to association extension set weight analysis (custom formula, example: each point
Switching number/incoming call number of machine number) calculated result can be presented: (1101,1), it will calculate a weighted value be 1 (because
There was only 1 message registration at present, so weighted value only calculates 1), then carry out weight sequencing output for example
The content of (Charles, 1101,1)；Then judge whether the user of the incoming number has to set in user's edition interface from turn
Connect function (do not bring intelligent sound file into, in put through total machine time i.e. automatic transfer to meet switchover condition setting best pass
Join extension set, this part details Yu Houhui is described in detail together together with option string), if the user of the incoming number does not set from turn
If connection function, then finally it will go out to be associated with extension set weight row according to weight sequencing content (Charles, 1101, the 1) editing
Sequence voice (i.e. intelligent sound file), more can be plus greeting or the free voice content of other guidings, and plays the intelligence language
Sound file (step S16), such as: " you want to look for Charles extension set 1101? " if meeting switching demand, directly by this time
Call request is forwarded to 1101 extension sets (step S17), finally by the relationship information content update of current call request to number
According in behavior pattern corresponding in library record, such as updating called extension set record, the incoming call time, the air time, finally transfer and come
The thin portions relationship information such as electric number, to accumulate big data.And if play the intelligent sound file (step S16), such as: " you
Want to look for Charles extension set 1101? ", when not meeting current switching demand, then the option crossfire journey of Fig. 4 is carried out, is walked first
Can rapid S22 be asked whether first with other selection switchings? if so, can be edited according to the option of system default or user through user
The automatic transfer condition of interface setting, and take option string voice out of and selected for user, as in figure [according to fixed call switching],
[according to common switching [, [according to last call switching [, [converse and transfer according to longest ", [transfer according to most short call [and etc. plural groups according to condition
The sub- voice document of individual item of formula screening, the sub- voice document of these individual items are integrated into entire option string voice, work as user
After selecting switchover condition, then the secondary call request is directly forwarded to selected condition extension set (step S17), it finally will be current
The relationship information content update of call request is into database in corresponding behavior pattern record.
If the same incoming number 0912xxx123 dials representative number again, then carries out primary above-mentioned process, because
The relationship information content of behavior pattern record changes with each call request, therefore the intelligent language that call request generates every time
Sound file content all can be different, imply that incoming call all can lead to association analysis result because of the increase of behavioral pattern data every time
It is different and generate different intelligent sound files and play different voice promptings, such as current weight sequencing output may be
(Peter,2101,0.66；Charles, 1101,0.33) content, the illustration about intelligent sound file are please joined simultaneously
It examines shown in Fig. 5；Do then this time intelligent sound file will play: [you want to look for Peter extension set 2101? ], rather than connect every time all
It is voice exchange (voice content is all the same) the progress interminable voice forwarding process of standard for playing conventional set.
And in this example, the ranking associations extension set quantity of intelligent sound file is 3, because of more than 3 extension set options
If, it will cause that Speech time is tediously long and lose the meaning intelligently transferred, and user can pass through user's edition interface and setting is gone to be associated with
The quantity (1~3) of extension set, then intelligent sound file is the language that can go to generate corresponding number according to the setting of user's edition interface
Sound sequence guiding.If if association extension set quantity is set as 0, being shown in connection total machine time in this embodiment and being not required to bring language into
Sound guiding and automatic transfer are to the optimal relevance extension set (extension set association sort primary extension set) for meeting switchover condition setting.
Disclosed technology contents according to the present invention really can reach when receiving incoming call call request, can be according to incoming call number
The Behavior Pattern Analysis of code is automatically generated and is quickly closed suitable for the intelligent sound file guiding user of the secondary call request
Join extension set switching selection, the present invention by the individual incoming number behavior patterns of cumulative rises of big data record, after enabling
Association analysis can be more accurate, implies that incoming call all can lead to association analysis because of the increase of row behavioral pattern data every time
As a result different and generate different intelligent sound files and play different voice promptings, rather than connecting all every time is to play tradition system
The voice exchange (voice content is all the same) of formula carries out the interminable voice forwarding process of standard, and more permeable user, which edits, to be connect
Mouth sets and reaches the voice instruction of setting association extension set quantity and be not required to bring voice instruction into and can reach automatic transfer to symbol
The System and method for for closing a kind of intelligence switching extension set of the optimal relevance extension set of switchover condition setting, by the accumulation of big data,
The utilization of association analysis will be closer to true switching demand.
It should be appreciated by those skilled in the art that those skilled in the art are combining the prior art and above-described embodiment can be with
Realize change case, this will not be repeated here.Such change case does not affect the essence of the present invention, and it will not be described here.
Presently preferred embodiments of the present invention is described above.It is to be appreciated that the invention is not limited to above-mentioned
Particular implementation, devices and structures not described in detail herein should be understood as gives reality with the common mode in this field
It applies；Anyone skilled in the art, without departing from the scope of the technical proposal of the invention, all using the disclosure above
Methods and technical content many possible changes and modifications are made to technical solution of the present invention, or be revised as equivalent variations etc.
Embodiment is imitated, this is not affected the essence of the present invention.Therefore, anything that does not depart from the technical scheme of the invention, foundation
Technical spirit of the invention any simple modifications, equivalents, and modifications made to the above embodiment, still fall within the present invention
In the range of technical solution protection.
Claims (16)
1. a kind of system of intelligence switching extension set characterized by comprising
Information management unit generates the row of corresponding incoming number for storing the necessary relationship information of each logical call request
For mode record；
Intelligent processing unit is connect with information management unit, for obtaining the corresponding incoming number from the information management unit
Behavior pattern record is associated extension set weight analysis and sequence, and the intelligent language of output at least one according to behavior mode record
Sound file；
Voice instruction unit, connect with intelligent processing unit, for playing the intelligent sound file, carries out switching guiding；
Reference order processing unit is connect with voice instruction unit and information management unit respectively, for receiving the voice instruction
The input of unit instructs, and switching processing is carried out, and update behavior mode record content, by behavior mode record content storage
In the information management unit；
And user's edit cell, it is connect with information management unit, for providing editor's setting interface, sets and close for user
Join extension set quantity and setting switchover condition, and setting data storage is corresponded to the row of the incoming number in the information management unit
For in mode record.
2. the system of intelligence switching extension set as described in claim 1, which is characterized in that behavior mode record, which includes at least, to be come
Electric number, called extension set record, incoming call time, air time and last forwarding information.
3. the system of intelligence switching extension set as described in claim 1, which is characterized in that the content of behavior mode record uses
Set, array, paging, storehouse or the data structure mode of queue, by necessity of the call request each time of identical incoming number
Relationship information is sequentially recorded preservation.
4. the system of intelligence switching extension set as described in claim 1, which is characterized in that the intelligent processing unit also includes a language
Result editor's voice content of sound editing procedure, voice edition program foundation association extension set weight analysis and sequence, and output
An at least intelligent sound file.
5. the system of intelligence switching extension set as described in claim 1, which is characterized in that the intelligent sound file is to include one group
It is sorted according to weight that the main speech file being composed and plural groups screen according to conditional by the association extension set of predetermined quantity
The other sub- voice document of option.
6. the system of intelligence switching extension set as claimed in claim 5, which is characterized in that the association extension set number of the main speech file
Amount is set by user's edit cell.
7. the system of intelligence switching extension set as claimed in claim 6, which is characterized in that the association extension set quantity is 0~3.
8. a kind of method of intelligence switching extension set, characterized in that it comprises the following steps:
Step A receives outside line call request, obtains the incoming number of the outside line call request；
Step B judges whether the incoming number of the outside line call request is new incoming number；
Step C obtains the behavior pattern record of the corresponding incoming number from database；
Step D, the relevance content according to behavior mode record carry out multi-mode association analysis, and will analyze result according to power
It reorders；
Step E, according to relevance ranking results editing intelligent sound file；
Step F plays intelligent sound file, carries out switching guiding；
Step G receives reference order and transfers；And
Behavior mode record is stored in database by step H, regeneration behavior mode record data.
9. the method for intelligence switching extension set as claimed in claim 8, which is characterized in that if judging in step B, the outside line is conversed
When the incoming number of request is new incoming number, the following steps are carried out:
Step B1 plays Default sound guiding, is transferred manually；
Step B2 receives reference order and transfers；
Step B3 builds the behavior pattern record of the incoming number, behavior mode record is stored in database.
10. the method for intelligence switching extension set as claimed in claim 8, which is characterized in that the content of behavior mode record is
The necessary relationship information of the call request each time of identical incoming number is sequentially recorded preservation, which includes at least incoming call
Number, called extension set record, incoming call time, air time and last forwarding information.
11. such as asking the method for the described in any item intelligence switching extension sets of claim 8 or 10, which is characterized in that behavior mode
The content of record is using set, array, paging, storehouse or the data structure mode of queue, each time by identical incoming number
The necessary relationship information of call request is sequentially recorded preservation.
12. the method for intelligence switching extension set as claimed in claim 8, which is characterized in that step D further include:
Step D1, judges whether the incoming number has set automatic transfer, meets transfer strip if so, the call request is forwarded to
The extension set of part setting, and carry out step H；If it is not, then carrying out step E.
13. the method for intelligence switching extension set as claimed in claim 8, which is characterized in that the intelligent sound file is to include one
Group by the association extension set of predetermined quantity sorts the main speech file being composed according to weight and plural groups are screened according to conditional
The sub- voice document of individual item.
14. the method for intelligence switching extension set as claimed in claim 13, which is characterized in that the association extension set of the main speech file
Quantity is as set by user's edit cell.
15. the method for intelligence switching extension set as claimed in claim 14, which is characterized in that the association extension set quantity is 0~3
It is a.
16. the method for the intelligence switching extension set as described in claim 8 or 13 any one, which is characterized in that step F is also wrapped
It includes:
Step F1 asks whether to select switching with other turns, if so, carrying out step F2；If it is not, then carrying out step G；
Step F2 plays the sub- voice document of those individual items and carries out option switching guiding.
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| TW107127343A TWI692239B (en) | 2018-08-07 | 2018-08-07 | System and method for intelligent transfer extension number |
| TW107127343 | 2018-08-07 |
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| Publication number | Publication date |
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| CN109600527B (en) | 2021-06-01 |
| TWI692239B (en) | 2020-04-21 |
| TW202008767A (en) | 2020-02-16 |
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