CN104702805A - Call forwarding method and device - Google Patents
Call forwarding method and device Download PDFInfo
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- CN104702805A CN104702805A CN201310660676.9A CN201310660676A CN104702805A CN 104702805 A CN104702805 A CN 104702805A CN 201310660676 A CN201310660676 A CN 201310660676A CN 104702805 A CN104702805 A CN 104702805A
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- extension
- calling party
- object extension
- caller
- incoming call
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Abstract
The embodiment of the invention discloses a call forwarding method. The call forwarding method comprises the following steps: acquiring the call number of a calling party; inquiring an extension number associated with the call number from a preset telephone number information library; and forwarding a call to an extension corresponding to the associated extension number. The invention further provides a call forwarding device. Through adoption of the call forwarding method and device, the call of a user can be automatically forwards to the corresponding extension, thereby bringing convenience to the user.
Description
Technical field
The present invention relates to the communications field, particularly relate to incoming call transfer method and device.
Background technology
At present, user when calling to certain extension set, except will general number be pre-entered, all also then to input corresponding extension at every turn or by human relay working to corresponding extension set, this is very inconvenient for user.
Summary of the invention
Embodiment of the present invention technical problem to be solved is, provides a kind of incoming call transfer method and device, the incoming call automatically switching of user can be made to object extension set, facilitate user.
In order to solve the problems of the technologies described above, embodiments provide a kind of incoming call transfer method, comprising:
Obtain the caller ID of calling party;
In the telephone number information storehouse of presetting, inquire about the extension be associated with described caller ID;
The extension set corresponding to extension be associated described in incoming call is forwarded to.
Wherein, described incoming call is forwarded to described in the step of extension set corresponding to the extension that is associated comprise:
The number of the extension be associated described in determining;
When the number of the described extension be associated is 0, serve by providing owner's information inquiry to calling party with the object extension obtaining calling party;
Incoming call is forwarded to the object extension set corresponding to object extension of described acquisition;
In described telephone number information storehouse, set up the incidence relation of described caller ID and object extension.
Wherein, by provide to calling party owner's information inquiry serve with obtain calling party object extension step before comprise:
When the number of the described extension be associated is 0, caller notification provides object extension;
If receive the object extension that calling party provides in preset duration, then incoming call is forwarded to the object extension set that object extension that described calling party provides is corresponding, and in the telephone number information storehouse of presetting, set up the incidence relation of the object extension that described caller ID and calling party provide;
If do not receive the object extension that calling party provides in preset duration, then perform the step by providing owner's information inquiry to serve the object extension to obtain calling party to calling party.
Wherein, described determine described in also comprise after the step of the number of extension that is associated:
When the number of the described extension be associated is 1, feed back owner's information of the extension set corresponding to this extension be associated to calling party, confirm object extension to make calling party;
If calling party confirms extension for the purpose of this extension be associated, then by the extension set be forwarded to corresponding to this extension be associated of sending a telegram here;
If calling party denies extension for the purpose of this extension be associated, then perform the step that caller notification provides object extension.
Wherein, describedly also to comprise after the step of the number of the extension be associated described in determining:
When the number of the described extension be associated is greater than 1, feed back owner's information of the extension set corresponding to each extension be associated to calling party, determine object extension to make calling party;
If calling party determines object extension, then incoming call is forwarded to the object extension set corresponding to the object extension set corresponding to object extension of described acquisition;
If calling party does not determine object extension, then perform the step that caller notification provides object extension.
Correspondingly, present invention also offers a kind of incoming call switching apparatus, comprising:
Acquisition module, for obtaining the caller ID of calling party;
Enquiry module, in the telephone number information storehouse of presetting, inquires about the extension be associated with described caller ID;
Switching processing module, for the extension set corresponding to the extension that is associated described in being forwarded to by incoming call.
Wherein, described switching processing module comprises:
Number decision unit, for the number of extension be associated described in determining;
Object extension acquiring unit, for when described in the number of extension that is associated be 0 time, serve by providing owner's information inquiry to calling party with the object extension obtaining calling party;
Adapter unit, for incoming call is forwarded to described acquisition object extension corresponding to object extension set;
Incidence relation sets up unit, in described telephone number information storehouse, sets up the incidence relation of described caller ID and object extension.
Wherein, described switching processing module also comprises:
Notification unit, for when described in the number of extension that is associated be 0 time, caller notification provides object extension;
Processing unit, if for receiving the object extension that calling party provides in preset duration, then incoming call is forwarded to the object extension set that object extension that described calling party provides is corresponding, and in the telephone number information storehouse of presetting, set up the incidence relation of the object extension that described caller ID and calling party provide, if do not receive calling party to provide object extension in preset duration, then perform the step by providing owner's information inquiry to serve the object extension to obtain calling party to calling party.
Wherein, described switching processing module also comprises:
Feedback unit, for when described in the number of extension that is associated be 1 time, feed back owner's information of the extension set corresponding to this extension be associated to calling party, confirm object extension to make calling party;
If described processing unit also confirms extension for the purpose of this extension be associated for calling party, then by the extension set be forwarded to corresponding to this extension be associated of sending a telegram here, if calling party denies extension for the purpose of this extension be associated, then perform the step that caller notification provides object extension.
Wherein, described feedback unit also for when described in the number of extension that is associated be greater than 1 time, feed back owner's information of the extension set corresponding to each extension be associated to calling party, determine object extension to make calling party;
If described processing unit also determines object extension for calling party, then incoming call is forwarded to the object extension set corresponding to the object extension set corresponding to object extension of described acquisition, if calling party does not determine object extension, then perform the step that caller notification provides object extension.
Embodiments of the invention by inquiring about the extension be associated with caller ID in the telephone number information storehouse of presetting, and incoming call is forwarded to the extension set corresponding to extension be associated, thus make that user's carry out electric energy automatic transfer to object extension set, do not need to allow user continue to input corresponding extension or will to send a telegram here through human relay working to object extension set, facilitating user.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, be briefly described to the accompanying drawing used required in embodiment or description of the prior art below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to these accompanying drawings.
Fig. 1 is the schematic flow sheet of the first embodiment of incoming call transfer method of the present invention.
Fig. 2 is the schematic flow sheet of the second embodiment of incoming call transfer method of the present invention.
Fig. 3 is the structural representation of the first embodiment of incoming call switching apparatus of the present invention.
Fig. 4 is the structural representation of the first embodiment of switching processing module of the present invention.
Fig. 5 is the structural representation of the second embodiment of switching processing module of the present invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, be clearly and completely described the technical scheme in the embodiment of the present invention, obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtained under creative work prerequisite, belong to the scope of protection of the invention.
Please refer to Fig. 1, is the schematic flow sheet of the first embodiment of incoming call transfer method of the present invention.Described incoming call transfer method comprises:
Step S11, obtains the caller ID of calling party.
Step S12, in the telephone number information storehouse of presetting, inquires about the extension be associated with caller ID.
Step S13, is forwarded to the extension set corresponding to the extension be associated by incoming call.
Embodiments of the invention by inquiring about the extension be associated with caller ID in the telephone number information storehouse of presetting, and incoming call is forwarded to the extension set corresponding to extension be associated, thus make that user's carry out electric energy automatic transfer to object extension set, do not need user to continue to input corresponding extension or will to send a telegram here through human relay working to object extension set, facilitating user.
Please refer to Fig. 2, is the schematic flow sheet of the second embodiment of incoming call transfer method of the present invention.Described incoming call transfer method comprises:
Step S21, obtains the caller ID of calling party.
Step S22, in the telephone number information storehouse of presetting, inquires about the extension be associated with caller ID.
Step S23, determines the number of the extension be associated with caller ID.
Step S24, when the number of the extension be associated is 0, caller notification provides object extension, if receive the object extension that calling party provides in preset duration, then incoming call is forwarded to the object extension set that object extension that calling party provides is corresponding, and in the telephone number information storehouse of presetting, set up the incidence relation of the object extension that caller ID and calling party provide; If do not receive the object extension that calling party provides in preset duration, then perform step S25.
Step S25, serve by providing owner's information inquiry to calling party with the object extension obtaining calling party, incoming call is forwarded to the object extension set corresponding to object extension of acquisition, and in the telephone number information storehouse of presetting, sets up the incidence relation of caller ID and object extension.
Owner's information comprises: owner's name, owner's position title, owner's extension etc.The owner's information inquiry service provided to calling party can be divided into two large classes.One class is: when the number inquiring the extension be associated is 0, automatically incoming call is forwarded to Special artificial service extension set, makes calling party can be obtained owner's information of object extension set by manual service, and then determine object extension.Another kind of: owner's information is sorted out according to owner affiliated function and surname, with the method for voice message make calling party pass through by department to surname to the screening of name order thus finally determine object extension.Step S25, by setting up the incidence relation of caller ID and object extension, makes directly to be forwarded to this object extension set during this object extension set of calling party's calling next time.
Step S26, when the number of the extension be associated is 1, feeds back owner's information of the extension set corresponding to this extension be associated, confirms object extension to make calling party to calling party; If calling party confirms extension for the purpose of this extension be associated, then by the extension set be forwarded to corresponding to this extension be associated of sending a telegram here; If calling party denies extension for the purpose of this extension be associated, then perform step S24.
Step S26, by feeding back owner's information of the extension set corresponding to this extension be associated to calling party, to make calling party confirm object extension, ensure that the accuracy of calls transfer.
Step S27, when the number of the extension be associated is greater than 1, feeds back owner's information of the extension set corresponding to each extension be associated, determines object extension to make calling party to calling party; If calling party determines object extension, then incoming call is forwarded to the object extension set corresponding to the object extension set corresponding to object extension of acquisition, if calling party does not determine object extension, then performs step S24.
In the process of implementation step S26, S27, can by voice by the owner's information feed back corresponding to the extension that is associated to calling party.Specifically, can owner's information of all extension sets of voice recording in advance, after step S25 determines the extension be associated, owner's information of the extension set corresponding to the extension be associated is numbered, and by the mode of speech play, owner's information and corresponding number information thereof are informed calling party, when main frame side determines object extension set, only need to utilize the numerical key on its calling device to input corresponding number information, thus confirm object extension.
Embodiments of the invention by inquiring about the extension be associated with caller ID in the telephone number information storehouse of presetting, and incoming call is forwarded to the extension set corresponding to extension be associated, thus make that user's carry out electric energy automatic transfer to object extension set, do not need user to continue to input corresponding extension or will to send a telegram here through human relay working to object extension set, facilitating user.
Fig. 1 to 2 elaborates incoming call transfer method of the present invention, is described further below by corresponding to the device in said method.
Please refer to Fig. 3, is the structural representation of the first embodiment of incoming call switching apparatus of the present invention.Described incoming call switching apparatus 100 comprises:
Acquisition module 110, for obtaining the caller ID of calling party.
Enquiry module 120, in the telephone number information storehouse of presetting, inquires about the extension be associated with caller ID.
Switching processing module 130, for the extension set corresponding to the extension that is associated described in being forwarded to by incoming call.
Embodiments of the invention by inquiring about the extension be associated with caller ID in the telephone number information storehouse of presetting, and incoming call is forwarded to the extension set corresponding to extension be associated, thus make that user's carry out electric energy automatic transfer to object extension set, do not need user to continue to input corresponding extension or will to send a telegram here through human relay working to object extension set, facilitating user.
Please refer to Fig. 4, is the structural representation of the first embodiment of switching processing module of the present invention.Described switching processing module 130 comprises:
Number decision unit 131, for determining the number of the extension be associated.
Object extension acquiring unit 132, for when the number of the extension be associated with caller ID is 0, serves by providing owner's information inquiry to calling party with the object extension obtaining calling party.Wherein, owner's information comprises: owner's name, owner's position title, owner's extension etc.The owner's information inquiry service provided to calling party can be divided into two large classes.One class is: when the number inquiring the extension be associated is 0, automatically incoming call is forwarded to Special artificial service extension set, makes calling party can be obtained owner's information of object extension set by manual service, and then determine object extension.Another kind of: owner's information is sorted out according to owner affiliated function and surname, with the method for voice message make calling party pass through by department to surname to the screening of name order thus finally determine object extension.By setting up the incidence relation of caller ID and object extension, make directly to be forwarded to this object extension set during this object extension set of calling party's calling next time.
Adapter unit 133, for incoming call is forwarded to acquisition object extension corresponding to object extension set.
Incidence relation sets up unit 134, in telephone number information storehouse, sets up the incidence relation of caller ID and object extension.
Please refer to Fig. 5, is the structural representation of the second embodiment of switching processing module of the present invention.Described switching processing module 130 comprises:
Notification unit 135, for when the number of the extension be associated is 0, caller notification provides object extension.
Processing unit 136, if for receiving the object extension that calling party provides in preset duration, then incoming call is forwarded to the object extension set that object extension that calling party provides is corresponding, and in the telephone number information storehouse of presetting, set up the incidence relation of the object extension that caller ID and calling party provide, if do not receive calling party to provide object extension in preset duration, then perform the step by providing owner's information inquiry to serve the object extension to obtain calling party to calling party.
Feedback unit 137, for when the number of the extension be associated is 1, feeds back owner's information of the extension set corresponding to this extension be associated, confirms object extension to make calling party to calling party.If processing unit 136 also confirms extension for the purpose of this extension be associated for calling party, then by the extension set be forwarded to corresponding to this extension be associated of sending a telegram here, if calling party denies extension for the purpose of this extension be associated, then perform the step that caller notification provides object extension.
In addition, feedback unit 137 also for when described in the number of extension that is associated be greater than 1 time, feed back owner's information of the extension set corresponding to each extension be associated to calling party, determine object extension to make calling party.If processing unit 136 also determines object extension for calling party, then incoming call is forwarded to the object extension set corresponding to the object extension set corresponding to object extension of acquisition, if calling party does not determine object extension, then perform the step that caller notification provides object extension.
Feedback unit 137, by feeding back owner's information of the extension set corresponding to this extension be associated to calling party, to make calling party confirm object extension, ensure that the accuracy of calls transfer.
Feedback unit 137 can by voice by the owner's information feed back corresponding to the extension that is associated to calling party.Specifically, can owner's information of all extension sets of voice recording in advance, after number decision unit 131 determines the extension be associated, owner's information of the extension set corresponding to the extension be associated is numbered, and by the mode of speech play, owner's information and corresponding number information thereof are informed calling party, when main frame side determines object extension set, only need to utilize the numerical key on its calling device to input corresponding number information, thus confirm object extension.
One of ordinary skill in the art will appreciate that all or part of flow process realized in above-described embodiment method, that the hardware that can carry out instruction relevant by computer program has come, described program can be stored in a computer read/write memory medium, this program, when performing, can comprise the flow process of the embodiment as above-mentioned each side method.Wherein, described storage medium can be magnetic disc, CD, read-only store-memory body (Read-Only Memory, ROM) or random store-memory body (Random Access Memory, RAM) etc.
Above disclosedly be only a kind of preferred embodiment of the present invention, certainly the interest field of the present invention can not be limited with this, one of ordinary skill in the art will appreciate that all or part of flow process realizing above-described embodiment, and according to the equivalent variations that the claims in the present invention are done, still belong to the scope that invention is contained.
Claims (10)
1. an incoming call transfer method, is characterized in that, comprising:
Obtain the caller ID of calling party;
In the telephone number information storehouse of presetting, inquire about the extension be associated with described caller ID;
The extension set corresponding to extension be associated described in incoming call is forwarded to.
2. the method for claim 1, is characterized in that, described incoming call is forwarded to described in the step of extension set corresponding to the extension that is associated comprise:
The number of the extension be associated described in determining;
When the number of the described extension be associated is 0, serve by providing owner's information inquiry to calling party with the object extension obtaining calling party;
Incoming call is forwarded to the object extension set corresponding to object extension of described acquisition;
In described telephone number information storehouse, set up the incidence relation of described caller ID and object extension.
3. method as claimed in claim 2, is characterized in that, by provide to calling party owner's information inquiry serve the step of the object extension to obtain calling party before comprise:
When the number of the described extension be associated is 0, caller notification provides object extension;
If receive the object extension that calling party provides in preset duration, then incoming call is forwarded to the object extension set that object extension that described calling party provides is corresponding, and in the telephone number information storehouse of presetting, set up the incidence relation of the object extension that described caller ID and calling party provide;
If do not receive the object extension that calling party provides in preset duration, then perform the step by providing owner's information inquiry to serve the object extension to obtain calling party to calling party.
4. method as claimed in claim 3, is characterized in that, described determine described in also comprise after the step of the number of extension that is associated:
When the number of the described extension be associated is 1, feed back owner's information of the extension set corresponding to this extension be associated to calling party, confirm object extension to make calling party;
If calling party confirms extension for the purpose of this extension be associated, then by the extension set be forwarded to corresponding to this extension be associated of sending a telegram here;
If calling party denies extension for the purpose of this extension be associated, then perform the step that caller notification provides object extension.
5. method as claimed in claim 4, is characterized in that, describedly also comprises after the step of the number of the extension be associated described in determining:
When the number of the described extension be associated is greater than 1, feed back owner's information of the extension set corresponding to each extension be associated to calling party, determine object extension to make calling party;
If calling party determines object extension, then incoming call is forwarded to the object extension set corresponding to the object extension set corresponding to object extension of described acquisition;
If calling party does not determine object extension, then perform the step that caller notification provides object extension.
6. an incoming call switching apparatus, is characterized in that, comprising:
Acquisition module, for obtaining the caller ID of calling party;
Enquiry module, in the telephone number information storehouse of presetting, inquires about the extension be associated with described caller ID;
Switching processing module, for the extension set corresponding to the extension that is associated described in being forwarded to by incoming call.
7. device as claimed in claim 6, it is characterized in that, described switching processing module comprises:
Number decision unit, for the number of extension be associated described in determining;
Object extension acquiring unit, for when described in the number of extension that is associated be 0 time, serve by providing owner's information inquiry to calling party with the object extension obtaining calling party;
Adapter unit, for incoming call is forwarded to described acquisition object extension corresponding to object extension set;
Incidence relation sets up unit, in described telephone number information storehouse, sets up the incidence relation of described caller ID and object extension.
8. device as claimed in claim 7, it is characterized in that, described switching processing module also comprises:
Notification unit, for when described in the number of extension that is associated be 0 time, caller notification provides object extension;
Processing unit, if for receiving the object extension that calling party provides in preset duration, then incoming call is forwarded to the object extension set that object extension that described calling party provides is corresponding, and in the telephone number information storehouse of presetting, set up the incidence relation of the object extension that described caller ID and calling party provide, if do not receive calling party to provide object extension in preset duration, then perform the step by providing owner's information inquiry to serve the object extension to obtain calling party to calling party.
9. device as claimed in claim 8, it is characterized in that, described switching processing module also comprises:
Feedback unit, for when described in the number of extension that is associated be 1 time, feed back owner's information of the extension set corresponding to this extension be associated to calling party, confirm object extension to make calling party;
If described processing unit also confirms extension for the purpose of this extension be associated for calling party, then by the extension set be forwarded to corresponding to this extension be associated of sending a telegram here, if calling party denies extension for the purpose of this extension be associated, then perform the step that caller notification provides object extension.
10. device as claimed in claim 9, it is characterized in that, described feedback unit also for when described in the number of extension that is associated be greater than 1 time, feed back owner's information of the extension set corresponding to each extension be associated to calling party, determine object extension to make calling party;
If described processing unit also determines object extension for calling party, then incoming call is forwarded to the object extension set corresponding to the object extension set corresponding to object extension of described acquisition, if calling party does not determine object extension, then perform the step that caller notification provides object extension.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310660676.9A CN104702805A (en) | 2013-12-06 | 2013-12-06 | Call forwarding method and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310660676.9A CN104702805A (en) | 2013-12-06 | 2013-12-06 | Call forwarding method and device |
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| Publication Number | Publication Date |
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| CN104702805A true CN104702805A (en) | 2015-06-10 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201310660676.9A Pending CN104702805A (en) | 2013-12-06 | 2013-12-06 | Call forwarding method and device |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105516951A (en) * | 2016-01-12 | 2016-04-20 | 厦门美图移动科技有限公司 | Method and device for setting call forwarding function and mobile terminal |
| CN106302976A (en) * | 2015-06-23 | 2017-01-04 | 联想(北京)有限公司 | Information processing method and electronic equipment |
| CN107257421A (en) * | 2016-12-21 | 2017-10-17 | 上海宜舟信息系统有限公司 | Exchange incoming call bootstrap technique and system |
| CN109600527A (en) * | 2018-08-07 | 2019-04-09 | 陈立新 | System and method for intelligently switching extension |
-
2013
- 2013-12-06 CN CN201310660676.9A patent/CN104702805A/en active Pending
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106302976A (en) * | 2015-06-23 | 2017-01-04 | 联想(北京)有限公司 | Information processing method and electronic equipment |
| CN106302976B (en) * | 2015-06-23 | 2020-03-24 | 联想(北京)有限公司 | Information processing method and electronic equipment |
| CN105516951A (en) * | 2016-01-12 | 2016-04-20 | 厦门美图移动科技有限公司 | Method and device for setting call forwarding function and mobile terminal |
| CN107257421A (en) * | 2016-12-21 | 2017-10-17 | 上海宜舟信息系统有限公司 | Exchange incoming call bootstrap technique and system |
| CN109600527A (en) * | 2018-08-07 | 2019-04-09 | 陈立新 | System and method for intelligently switching extension |
| CN109600527B (en) * | 2018-08-07 | 2021-06-01 | 陈立新 | System and method for intelligently switching extension |
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Application publication date: 20150610 |