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Palese et al., 2018 - Google Patents

The relative importance of service quality dimensions in E-commerce experiences

Palese et al., 2018

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Document ID
7729122474132378054
Author
Palese B
Usai A
Publication year
Publication venue
International Journal of Information Management

External Links

Snippet

Purpose The proliferation of socialized data offers an unprecedented opportunity for customer service measurement. This paper addresses the problem of adequately measuring service quality using socialized data. Design/methodology/approach The theoretical basis …
Continue reading at www.academia.edu (PDF) (other versions)

Classifications

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    • G06Q30/00—Commerce, e.g. shopping or e-commerce
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