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HCI in Business, Government and Organizations

7th International Conference, HCIBGO 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings

  • Conference proceedings
  • © 2020

Overview

Editors:
  1. Fiona Fui-Hoon Nah

    1. Missouri University of Science and Technology, Rolla, USA

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    You can also search for this editor in PubMed   Google Scholar

  2. Keng Siau

    1. Missouri University of Science and Technology, Rolla, USA

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    You can also search for this editor in PubMed   Google Scholar

Part of the book series: Lecture Notes in Computer Science (LNCS, volume 12204)

Part of the book sub series: Information Systems and Applications, incl. Internet/Web, and HCI (LNISA)

Included in the following conference series:

Conference proceedings info: HCII 2020.

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About this book

This volume LNCS 12204 constitutes the refereed proceedings of the 7th International Conference on Business, Government, and Organizations, HCIBGO 2020, which was held in July 2020 as part of HCI International 2020 in Copenhagen, Denmark.* 

1439 papers and 238 posters were accepted for publication after a careful reviewing process. The 42 papers presented in this volume are organized in topical sections named: digital transformation and intelligent data analysis and social media, digital commerce and marketing.

*The conference was held virtually due to the COVID-19 pandemic.

Chapter “The Effect of Queuing Technology on Customer Experience in Physical Retail Environments” is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

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Table of contents (43 papers)

  1. Front Matter

    Pages i-xx
    Download chapter PDF

  2. Digital Transformation and Intelligent Data Analysis

    1. Front Matter

      Pages 1-1
      Download chapter PDF

    2. Towards Conversational E-Government

      • Matthias Baldauf, Hans-Dieter Zimmermann
      Pages 3-14

    3. Designing Community-Based Open Innovation Platforms Based on Actual User Behavior

      • Claas Digmayer, Eva-Maria Jakobs
      Pages 15-33

    4. Investigating Patients’ Visits to Emergency Departments: A Behavior-Based ICD-9-CM Codes Decision Tree Induction Approach

      • Yen-Yi Feng, I-Chin Wu, Yu-Ping Ho
      Pages 34-45

    5. Massive Semantic Video Annotation in High-End Customer Service

      • Ken Fukuda, Julio Vizcarra, Satoshi Nishimura
      Pages 46-58

    6. Exploring Students’ Search Behavior and the Effect of Epistemological Beliefs on Contradictory Issues

      • Yuan-Ho Huang
      Pages 59-68

    7. Exposing Undergraduate Students to the Challenges of Integrating Technology in Healthcare Delivery

      • Laura Ikuma, Isabelina Nahmens, Craig M. Harvey, Dan Godbee, Tonya Jagneaux
      Pages 69-79

    8. Detecting Deceptive Language in Crime Interrogation

      • Yi-Ying Kao, Po-Han Chen, Chun-Chiao Tzeng, Zi-Yuan Chen, Boaz Shmueli, Lun-Wei Ku
      Pages 80-90

    9. Transformation Action Cycle

      • Johanna Kluge, Martina Ziefle, Achim Buschmeyer, Cornelia Hahn
      Pages 91-109

    10. It’s About the Documents

      • Christopher Lentzsch, Thomas Herrmann
      Pages 110-118

    11. Teamwork in Virtual World - Impact of “Virtual Team” on Team Dynamic

      • Bin Mai, Brittany Garcia, Lei Xie, OP McCubbins, Jinsil Seo
      Pages 119-127

    12. Insights from the Apple Human Interface Guidelines on Intuitive Interaction

      • Dan McAran, Norman Shaw
      Pages 128-140

    13. The Effect of Queuing Technology on Customer Experience in Physical Retail Environments

      • Gabriele Obermeier, Robert Zimmermann, Andreas Auinger
      Pages 141-157

    14. Protect Our Health with Cleaner Cars – How to Gain Customer Acceptance for Air Pollution Decreasing Retrofit Purchase

      • Joachim Reiter, Uwe Hartmann, Larissa Greschuchna, Jaline Westrich, Aliyah Moertl, Laura Cherkaoui et al.
      Pages 158-173

    15. POS Product Presentation Concepts - Analysis of Affective, Conative and Cognitive Components in Decision Making

      • Vanessa Schwahn, Achim Burkhardt, Andrea Mueller, Christina Miclau
      Pages 174-187

    16. A Review on Quality of Service and SERVQUAL Model

      • Zhengyu Shi, Huifang Shang
      Pages 188-204

    17. Evaluating Potential of Gamification to Facilitate Sustainable Fashion Consumption

      • Marta Waydel-Bendyk
      Pages 205-215

    18. Features of Smart City Services in the Local Government Context: A Case Study of San Francisco 311 System

      • Wei-Ning Wu
      Pages 216-227

    19. Research on Cross-cultural Participatory Design by Design Teams Based on Chinese Cultural Background

      • Rui Xi, Xin-Li Wei, De-Chuan Wang, Xian-Gang Qin, Torkil Clemmensen, Wen-Jun Hou
      Pages 228-239
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Other volumes

  1. Human-Computer Interaction. Design and User Experience

  2. Human-Computer Interaction. Multimodal and Natural Interaction

  3. Human-Computer Interaction. Human Values and Quality of Life

  4. Human Interface and the Management of Information. Designing Information

  5. Human Interface and the Management of Information. Interacting with Information

  6. Engineering Psychology and Cognitive Ergonomics. Mental Workload, Human Physiology, and Human Energy

  7. Engineering Psychology and Cognitive Ergonomics. Cognition and Design

  8. Universal Access in Human-Computer Interaction. Design Approaches and Supporting Technologies

  9. Universal Access in Human-Computer Interaction. Applications and Practice

  10. Virtual, Augmented and Mixed Reality. Design and Interaction

  11. Virtual, Augmented and Mixed Reality. Industrial and Everyday Life Applications

  12. Cross-Cultural Design. User Experience of Products, Services, and Intelligent Environments

  13. Cross-Cultural Design. Applications in Health, Learning, Communication, and Creativity

  14. Social Computing and Social Media. Design, Ethics, User Behavior, and Social Network Analysis

  15. Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing

  16. Augmented Cognition. Theoretical and Technological Approaches

  17. Augmented Cognition. Human Cognition and Behavior

  18. Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management. Posture, Motion and Health

  19. Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management. Human Communication, Organization and Work

  20. Design, User Experience, and Usability. Interaction Design

  21. Design, User Experience, and Usability. Design for Contemporary Interactive Environments

  22. Design, User Experience, and Usability. Case Studies in Public and Personal Interactive Systems

  23. Distributed, Ambient and Pervasive Interactions

  24. HCI in Business, Government and Organizations

  25. Learning and Collaboration Technologies. Designing, Developing and Deploying Learning Experiences

  26. Learning and Collaboration Technologies. Human and Technology Ecosystems

  27. Human Aspects of IT for the Aged Population. Technologies, Design and User Experience

  28. Human Aspects of IT for the Aged Population. Healthy and Active Aging

  29. Human Aspects of IT for the Aged Population. Technology and Society

  30. HCI for Cybersecurity, Privacy and Trust

  31. HCI in Games

  32. HCI in Mobility, Transport, and Automotive Systems. Automated Driving and In-Vehicle Experience Design

  33. HCI in Mobility, Transport, and Automotive Systems. Driving Behavior, Urban and Smart Mobility

  34. Adaptive Instructional Systems

  35. Culture and Computing

  36. Design, Operation and Evaluation of Mobile Communications

  37. Artificial Intelligence in HCI

  38. HCI International 2020 - Posters

  39. HCI International 2020 - Posters

  40. HCI International 2020 - Posters

  41. HCI International 2020 - Late Breaking Papers: User Experience Design and Case Studies

  42. HCI International 2020 - Late Breaking Papers: Multimodality and Intelligence

  43. HCI International 2020 – Late Breaking Papers: Cognition, Learning and Games

  44. HCI International 2020 – Late Breaking Papers: Universal Access and Inclusive Design

  45. HCI International 2020 – Late Breaking Papers: Interaction, Knowledge and Social Media

  46. HCI International 2020 – Late Breaking Papers: Virtual and Augmented Reality

  47. HCI International 2020 – Late Breaking Papers: Digital Human Modeling and Ergonomics, Mobility and Intelligent Environments

  48. HCI International 2020 – Late Breaking Posters

  49. HCI International 2020 – Late Breaking Posters

Editors and Affiliations

  • Missouri University of Science and Technology, Rolla, USA

    Fiona Fui-Hoon Nah, Keng Siau

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