Overview
As a result of countless ongoing complaints from players, our directory has decided to place Sunrise Slots Casino on LCB's warning list. The main reason for a sea of complaints are delayed payments. On that note, a large number of players are still waiting to get imbursed.
For now, we recommend all LCB’ers and other players to stay away from this online casino. It is also our duty to let you know that we are currently unable to assist players with any payment issues.
Until Sunrise Slots decides to cooperate with our complaints team, we will not be able to help any damaged parties, and there are quite many unresolved situations on our forum.
To make things worse, some players have been waiting on their payouts since July 2022. The amounts of unpaid withrawals exceed $2000 and more. With a very low rating of 0.7 out of 5 and decreasing, Sunrise Slots is rapidly losing the battle against time to fix its bad reputation.
If you take a look at the majority of reviews on LCB, it is clear that the casino is a scam and a terrible place to be, let alone make a deposit and play. The site is either not responsive or avoiding payouts on the alleged account of issues with a payment processor.
Many players who requested their withdawals have even appealed to get paid via other available banking methods, but the operator has chosen to remain silent to this date.
We haven't had any luck hearing back from Sunrise Slots Casino either.
Integrity/Trustworthiness
The decline of Sunrise Slots started in February 2021 or earlier, despite what its ad claims. It is not the most trusted online casino, as massive withdrawal problems have spanned for almost two years now.
Some serious troubles with payouts began when a certain player contacted us last year in February claiming he played on January 15th but never received his winnings. Even though he followed all the rules and met the casino’s playthrough requirements, nothing happened, even 5 weeks after the withdrawal request.
Our complaints team immediately contacted Sunrise Slots for further assistance, but never received a reply.
According to this player, the operator’s processing times on withdrawals at that time were unrealistic and set at 7 to 10 days for approval plus the additional 10 days to process. For the funds to reach one’s bank account, it took another 7 to 10 days. For Bitcoin even longer!!!
After almost 3 long months of ridiculous delays, the player’s bank received 2200.00 USD, while the original payout was maxed out at 2500.00 USD. The bank’s fee was 25.00 while the casino took away 275.00 for processing!
Three months is a very long period for the cashout. As if this wasn’t frustrating enough. Very soon another player made a post stating they’d been waiting on a payout for the past 6 months!
It soon started to become clear that the players were being scammed at Sunrise Slots on a massive scale. And this was just the beginning.
Player Complaints
There are probably 20+ or more complaints on the forum in regard to slow, delayed or avoided payments at Sunrise Slots. No doubt there will be more in the future. We suggest you to read them carefully and take them into consideration before having anything to do with this two-faced brand.
Stretching from February 2021 to November 2022, it’s an ongoing effort to get in touch with the casino representatives and uncover more about the awkward situation for so many players.
Many customers have never received their payments on this site, some exceeding $2287 or more.
Back in July 2022, a certain client kept getting shewed off on the account of the casino’s processor. She has complied with all the rules and requirements needed for the withdrawal, which was even approved a month earlier in June.
Even though it was supposed to be a Bitcoin withdrawal, the operator continued sending emails with a subject “processor issue”, making the entire experience as frustrating as possible.
Other players with smaller withdrawal requests also hadn’t received any information on the payout, in some cases even after 6 months or so.
Conclusion
Ironically advertised as “most trusted online casino” Sunrise Slots has put itself into a hopeless situation. More players with delayed payments are showing up every day, making the site’s reputation worse minute by minute. Under that glitzy and glamorous surface it once had (if ever) this place isn’t anywhere near to offering a fair service.
Delayed and avoided payments are not something to be ignored in the online casino world, and it seems that the troubles have piled up.
Players are advised to stay away for the time being since Sunrise Slots has a lot of explaining to do. Still, that may well be the least of their problems. There are numerous pending cashouts to be taken care of, leaving a lot of enthusiastic players frustrated, some waiting more than six months to be paid.
Investigate more on the subject by going to our forum and please think twice before having to do anything with this place. There are more than 10,000 reasons not to play at Sunrise Slots, which is approximately what we think the operator owes to its customers at the moment. In USD.
Unless the financial team starts to process numerous withdrawal requests, we can’t give any false hope and say it’s going to be okay.
Look for an alternative, try contacting their customer support, and we will do our best to keep you posted on any changes.
Down to Brass Tacks
Sunrise Slots Casino is rated 1594 of 1621 casinos reviewed with a score of 1.1 out of 5 after 69 votes and it has 416 Slots offered from Real Time Gaming and Stakelogic with an average rating of 3.8 out of 5 after 18294 votes.
Screenshot Gallery / Last Updated 05-09-2023
Overview
As a result of countless ongoing complaints from players, our directory has decided to place Sunrise Slots Casino on LCB's warning list. The main reason for a sea of complaints are delayed payments. On that note, a large number of players are still waiting to get imbursed.
For now, we recommend all LCB’ers and other players to stay away from this online casino. It is also our duty to let you know that we are currently unable to assist players with any payment issues.
Until Sunrise Slots decides to cooperate with our complaints team, we will not be able to help any damaged parties, and there are quite many unresolved situations on our forum.
To make things worse, some players have been waiting on their payouts since July 2022. The amounts of unpaid withrawals exceed $2000 and more. With a very low rating of 0.7 out of 5 and decreasing, Sunrise Slots is rapidly losing the battle against time to fix its bad reputation.
If you take a look at the majority of reviews on LCB, it is clear that the casino is a scam and a terrible place to be, let alone make a deposit and play. The site is either not responsive or avoiding payouts on the alleged account of issues with a payment processor.
Many players who requested their withdawals have even appealed to get paid via other available banking methods, but the operator has chosen to remain silent to this date.
We haven't had any luck hearing back from Sunrise Slots Casino either.
Integrity/Trustworthiness
The decline of Sunrise Slots started in February 2021 or earlier, despite what its ad claims. It is not the most trusted online casino, as massive withdrawal problems have spanned for almost two years now.
Some serious troubles with payouts began when a certain player contacted us last year in February claiming he played on January 15th but never received his winnings. Even though he followed all the rules and met the casino’s playthrough requirements, nothing happened, even 5 weeks after the withdrawal request.
Our complaints team immediately contacted Sunrise Slots for further assistance, but never received a reply.
According to this player, the operator’s processing times on withdrawals at that time were unrealistic and set at 7 to 10 days for approval plus the additional 10 days to process. For the funds to reach one’s bank account, it took another 7 to 10 days. For Bitcoin even longer!!!
After almost 3 long months of ridiculous delays, the player’s bank received 2200.00 USD, while the original payout was maxed out at 2500.00 USD. The bank’s fee was 25.00 while the casino took away 275.00 for processing!
Three months is a very long period for the cashout. As if this wasn’t frustrating enough. Very soon another player made a post stating they’d been waiting on a payout for the past 6 months!
It soon started to become clear that the players were being scammed at Sunrise Slots on a massive scale. And this was just the beginning.
Player Complaints
There are probably 20+ or more complaints on the forum in regard to slow, delayed or avoided payments at Sunrise Slots. No doubt there will be more in the future. We suggest you to read them carefully and take them into consideration before having anything to do with this two-faced brand.
Stretching from February 2021 to November 2022, it’s an ongoing effort to get in touch with the casino representatives and uncover more about the awkward situation for so many players.
Many customers have never received their payments on this site, some exceeding $2287 or more.
Back in July 2022, a certain client kept getting shewed off on the account of the casino’s processor. She has complied with all the rules and requirements needed for the withdrawal, which was even approved a month earlier in June.
Even though it was supposed to be a Bitcoin withdrawal, the operator continued sending emails with a subject “processor issue”, making the entire experience as frustrating as possible.
Other players with smaller withdrawal requests also hadn’t received any information on the payout, in some cases even after 6 months or so.
Conclusion
Ironically advertised as “most trusted online casino” Sunrise Slots has put itself into a hopeless situation. More players with delayed payments are showing up every day, making the site’s reputation worse minute by minute. Under that glitzy and glamorous surface it once had (if ever) this place isn’t anywhere near to offering a fair service.
Delayed and avoided payments are not something to be ignored in the online casino world, and it seems that the troubles have piled up.
Players are advised to stay away for the time being since Sunrise Slots has a lot of explaining to do. Still, that may well be the least of their problems. There are numerous pending cashouts to be taken care of, leaving a lot of enthusiastic players frustrated, some waiting more than six months to be paid.
Investigate more on the subject by going to our forum and please think twice before having to do anything with this place. There are more than 10,000 reasons not to play at Sunrise Slots, which is approximately what we think the operator owes to its customers at the moment. In USD.
Unless the financial team starts to process numerous withdrawal requests, we can’t give any false hope and say it’s going to be okay.
Look for an alternative, try contacting their customer support, and we will do our best to keep you posted on any changes.
Down to Brass Tacks
Sunrise Slots Casino is rated 1594 of 1621 casinos reviewed with a score of 1.1 out of 5 after 69 votes and it has 416 Slots offered from Real Time Gaming and Stakelogic with an average rating of 3.8 out of 5 after 18294 votes.
Screenshot Gallery / Last Updated 05-09-2023
- Jurisdictions:
- Download Available: No
-
min deposit:
$5 (Lightning Bitcoin)/$30 (Other methods)
F--
-
min withdrawal:
$100
F--
-
Cashout Limit:
$2,500 Weekly
F-- - Currencies:
-
cashout times:
Delayed payments/No payments
F-- -
Banking:
depositwithdrawal
-
Players from United States are restricted to play games released by Stakelogic, to find out why click here
- languages:
- Live Games: No
- Live Chat: Yes
-
Email:
help@sunriseupdates.com
payouts@sunriseupdates.com
documents@sunriseupdates.com
-
Telephone:
USA/CA: 1-833-214-4099
AU: 1-800-941-019
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card, passport, driver's license
- Proof of address
- Proof of payment method ownership
- Time for document verification: 0 - 3 days
Documents may be submitted:
- Via email documents@sunriseupdates.com
Sunrise Slots Casino Activity
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
liked it
-
awesome!
Your Feedback
Member's feedback (60)
Read AllWish I could give this place a 0!!! They owed me 4 thousand and I got lucky with the first 2 grand but they stopped responding to me after!!! They still owe me two thousand dollars! I tried to raise a complaint through somewhere else but it was futile. I never got paid.
Justin Graves (KING JUSTIN) 7 days ago
I won $1200 and they keep rejecting my documents. Clear picture of my ID front and back and clear selfie but keeps rejecting my ID card.... smh.... so I dont even know if I will get my money from this casino. Wish I would of seen this thread before I played... smh
I just wanted to write in after reading all of the bad reviews here. I was obviously worried about my requested withdrawal (about $352, after depositing on a depositing $60 in BTC on a large no playthrough bonus, something like %350). Anyway, they took away the bonus amount ($207) from my total, charged me $18 for the BTC...
I just wanted to write in after reading all of the bad reviews here. I was obviously worried about my requested withdrawal (about $352, after depositing on a depositing $60 in BTC on a large no playthrough bonus, something like %350). Anyway, they took away the bonus amount ($207) from my total, charged me $18 for the BTC withdrawal transaction and it took about 4 days from the day I requested. So, overall, I am quite happy with the results. I'm pretty new to online gambling and I wouldn't disregard all the bad reviews others have written, but this wasn't too bad. They always responded via chat to answer my questions. Obviously, there are some hassles with verification, and its defintitely worrisome and unfortunate in this day and age that w/d isn't instant (or close to it), but in my opinion, the Inclave sites have so far done me justice. Of course, I can't speak for the experience of others but wanted to write in to let people know that if they are patient and stick with it, it's not impossible to get paid. Maybe I got lucky, well obv I did (60 to 352 was meaningful to me!), but I can't complain overall. Hopefully would be the same if I won in the thousands! Would try again (house money) and see if it's not just a one-time fluke. Will update.
Show moreThey will take your money and BS you as long as they have to and then cut you off without resolution! Deposit anywhere else but this site! I promise you. Horrid.
Skylerpurr
1 month ago
Sunrise casino owes me $1578. It has been escalated 8 or 9 times now. Who can I contact to get this payed out. Every week it will be escalated and still they ask for more time. Isn't there a gaming authority that I can contact on this matter?
Add me to the laundry list of people with complaints about Sunrise. No matter how many times I submit my KYC documentation, the same docs that have worked just fine at countless other casinos, they keep telling me to resubmit them over and over and it never goes anywhere. Beware their transparent trickery.
Yep, they got me too! I was supposed to br paid out my little $300. Today makes 1 month since i "won". Still nothing, and I write them EVERYDAY!I emailand chat with customer sservice. I continue to be told that its sent for escalation, and should be paid out any day. They sure like to take your money real quick, but pay...
Yep, they got me too! I was supposed to br paid out my little $300. Today makes 1 month since i "won". Still nothing, and I write them EVERYDAY!I emailand chat with customer sservice. I continue to be told that its sent for escalation, and should be paid out any day. They sure like to take your money real quick, but pay it out. Not for this chick. How do they afford to pay all the different customer service people? I have a list of 16 differnt ones so far. SIGH! Wish I had found LCCB sooner!
Show moreI wanted to give a recent review of sunrise slots. I recently won 100 in their casino with new player free spins. Sign up was easy, verification wasn’t too hard. When it came time to withdraw with litecoin I was worried when I read the bad reviews and decided I would never see any winnings. Their chat line takes a while...
I wanted to give a recent review of sunrise slots. I recently won 100 in their casino with new player free spins. Sign up was easy, verification wasn’t too hard. When it came time to withdraw with litecoin I was worried when I read the bad reviews and decided I would never see any winnings. Their chat line takes a while as you are put in a waiting room. The customer service is not extra friendly but ok. I withdrew on a Monday and told 5-7 days. I followed up through chat for 3 days and was told the same. To my surprise, I received my litecoin by the same week! I wanted to make sure they got recognition as they may be trying to do better. Best of luck!
Show moreThis place kept my 2 grand cause of more than one account what bullshit I only had two because I'm bad at technology and couldn't get in at some point and made a second account then so I could play.i never used two accounts they screwed me up
jcasteel74
2 months ago
They have owed me money for a month. They conned me into making a verification deposit so they owe that to me as well. Everytime I contact them they say 7-10 business days and to come back at such and such date if no payment. It's a good thing there is a monitor between them and I/. I have had it with online casinos...
They have owed me money for a month. They conned me into making a verification deposit so they owe that to me as well. Everytime I contact them they say 7-10 business days and to come back at such and such date if no payment. It's a good thing there is a monitor between them and I/. I have had it with online casinos not paying and scamming members STAY AWAY IF YOU LIKE YOUR MONEY.
Show moreLots of free bonuses but when you actually win big and complete the required playthrough requirements, they make you deposit money to be able to withdraw…then, once you do that…they have excuse after excuse of why it’s taking so long to send your money. It took almost a month to approve my withdrawal request (after making...
Lots of free bonuses but when you actually win big and complete the required playthrough requirements, they make you deposit money to be able to withdraw…then, once you do that…they have excuse after excuse of why it’s taking so long to send your money. It took almost a month to approve my withdrawal request (after making me deposit money to confirm I was a real person) and now it’s been over a month since it’s been approved when they say it’ll be 10-12 days. I’ve chatted with support multiple times and it’s one excuse after another. They have “escalated” my withdrawal twice now and still nothing….dont waste your time with this fake casino!
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Js1436
4 months ago
I played a bonus. I played played through the playthrough. They said I played multiple chips, I did not. I attempted multiple chips, they were denied. One worked and was the one I played. They're saying I played multiple chips but at the same time won't tell me what games I played and my wins and losses and the dates that...
I played a bonus. I played played through the playthrough. They said I played multiple chips, I did not. I attempted multiple chips, they were denied. One worked and was the one I played. They're saying I played multiple chips but at the same time won't tell me what games I played and my wins and losses and the dates that I played the games. I've tried talking to chat but they just end the chat and send you to survey. I've asked the multiple times for them to show me what games and I played and my wins and losses. They've told me multiple times where it's located where I could see it but every time I go there the section that they say should be there does not exist.
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Complaints Moderator
4 months ago
Hello Js1436, Please stay away from this casino site. We are unable to assist players with any payment issues as they refuse to cooperate with our complaints team.
SCAM!! Sunrise slots is a scam!! So I won $500 in their weekly tournament. From that, I used those same winnings to win up to $4500. I requested a bitcoin withdrawal of $2000 (their max limit) and within hours of that request I get on and ALL of the winnings I had were GONE! They wiped it all. And in my transaction history,...
SCAM!! Sunrise slots is a scam!! So I won $500 in their weekly tournament. From that, I used those same winnings to win up to $4500. I requested a bitcoin withdrawal of $2000 (their max limit) and within hours of that request I get on and ALL of the winnings I had were GONE! They wiped it all. And in my transaction history, it said my bitcoin withdrawal was canceled as well as a “Manager Withdraw requested” for the remaining balance I had! All of it gone. I didn’t get a message from them or anything notifying me of this decision they made. Don’t waste your time playing here. And definitely DONT WASTE depositing here either. Take my word, don’t waste any time here. Also, it is really hard to rack up loyalty points. So that sucks too. Payout options extremely limited. Don’t deposit here and hope you have better luck on your payout than I did if you do.
Show more7-14 days for payout to be approved then 7-14 days for it to be sent out with bitcoin. I won 500 it took a month to be deposit in my wallet. Won 1800 now it’s been 1.5 months 😆 “payment processor problem it’s out of our hands” why is it so hard to copy and paste and click send.
So I started playing here a good while back signed up through the inclave link and after awhile I received an email from sunrise vip with a chip for 222 max cash out of 500. It clearly stated that as long as I had no pending withdrawals and my balance was below the three dollar threshold I could claim it. I ended up having...
So I started playing here a good while back signed up through the inclave link and after awhile I received an email from sunrise vip with a chip for 222 max cash out of 500. It clearly stated that as long as I had no pending withdrawals and my balance was below the three dollar threshold I could claim it. I ended up having to go through an entire month long process because support kept saying they were declining my withdrawal because I had a free chip prior to using that code. I ended up having to forward the email to support and after no responses for awhile I finally received a notice out of the blue one day that my 500 in btc hit my act!
Show moreI submitted a request for withdrawal on 11/17 which was approved on 11/28 which was bitcoin and I did eventually get paid out on December 29th. It was a process of contacting them everyday and I would not deposit with them again. But it is possible to get paid.
Ive been playing at Sunrise for awhile now through Inclave. It was great in the beginning. However, I have been waiting on a withdrawal of $500 for awhile now. CS says "It's been escalated," yet nothing happens.
Bonusman45
7 months ago
Yeah that sounds like sunrise casino that's for sure. Heads up. They are sneaky I've been dealing with sunrise for a couple years and I know how they roll. I hope u got your issue solved. I have a new issue with them over a chip that livechat gave me because of fraudulent activity on my account and I made sure to ask...
Yeah that sounds like sunrise casino that's for sure. Heads up. They are sneaky I've been dealing with sunrise for a couple years and I know how they roll. I hope u got your issue solved. I have a new issue with them over a chip that livechat gave me because of fraudulent activity on my account and I made sure to ask livechat if I could cash it out if i won so I could get proof of them saying yes because I knew they were sketchy already because I've already had issues with them before.
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Annie20
9 months ago
Sunrise casino is the worst casino...I didn't receive my payout, I did everything they ask ,I even deposited $10 bitcoin, and for nothing, they told me I had 2 accounts but its not true they only want to make excuses not to pay you , they told me to make another deposit and the next withdrawal request should be Good...
Sunrise casino is the worst casino...I didn't receive my payout, I did everything they ask ,I even deposited $10 bitcoin, and for nothing, they told me I had 2 accounts but its not true they only want to make excuses not to pay you , they told me to make another deposit and the next withdrawal request should be Good .. then where's my first withdrawal,
Show more
Bonusman45
7 months ago
All I know is I know exactly how this casino rolls and I can't believe that with laws and rules nowadays that are even allowed to be open tell you the truth.
Been playing on here for over two years, along with the other casinos under their “ umbrella “ due to my “vip personal host” direction (Scott something) including silver oak, lucky legends, ruby, and planet 7. I’m a daily player with a vip5 (highest level) rating. I lose over 10k a month of my hard earned money. The handful...
Been playing on here for over two years, along with the other casinos under their “ umbrella “ due to my “vip personal host” direction (Scott something) including silver oak, lucky legends, ruby, and planet 7. I’m a daily player with a vip5 (highest level) rating. I lose over 10k a month of my hard earned money. The handful of times that I’ve submitted withdrawl requests, I got delayed over 2 weeks with the exact same excuses given from each casino. Also you can only ask for 2500 each time so then if I was up 10k or more, which has happened a handful of times, under their ridiculously slow payout rate, it would take over two months to receive that money and of course therefore I use it and within a few days it’s gone, which is their plan. Bonuses come with terrible with the lowest max redemption limits (1x) and the highest playthrough. (20-50x). The slots are the tightest slots Ive ever played on and the vip personal host was changed a few months ago to “Kirsten Gomez” who gives me loyalty chips often of over 500-1000 on each of the casinos I listed above but I never win after the high playthrough and low max redemption that plagues all the “free” money. For example, the comp points you earn has a 1X max withdrawl redemption meaning if you have 20,000 points which is essentially after losing 20k, you get $200 in free money to play with a MAX cashout of $200 after meeting the 40x playthrough!!! It’s a joke! So last but not least is this…most recently I had two $2500 withdrawl requests pending via “coindraw” the “FASTEST” payout advertised in a few days (which is a lie). They delayed the payment by stating processor issues with bitcoin, then coindraw issues then straight lies for over a month and a half. Finally the SAME DAY that I received the payout (minus $275 for each transaction fee) my debit card in which I used prior on those same casinos sites was used on this online clothing exchange called Otrium LLC. for a total of $6,000!!!! I never even heard of this site before and no chance anyone had access to my card to use it other than these crooks. Yes on the same exact day this SUSPICIOUS FRAUD OCCURS, IM FINALLY PAID THE $4,500! I still haven’t received the $6k back and it’s been over a full month now since it was stolen by someone using my card (which was saved via “inclave” the trusted site that links all the casino accounts under their umbrella together). Otrium is also conveniently located outside of the US also. Hmmmm. If you are a small stakes player, you can win and quit. I’m not obviously. I have a problem and I’ve asked them NUMEROUS times to blacklist me and they tell me they can’t because I’m one of their top players easily with how much I lose daily every week of every month of the last two years and only withdrew a total of 6 times which never once was processed any sooner than 21 days and I’m a VIP5! It makes no difference. They are truly a SCAM in every way. The bonuses are the best on the surface but if you read the small print you’ll realize they are complete garbage. (650% bonus with a 5x max redemption which is a joke. You deposit $50 and get like $550 to play with a 30x playthrough and then can only withdraw $250 max!). Please don’t throw your hard earned money away on any of their 10+ casinos. At least now you have been warned and I hope you play elsewhere for your sake! I’m an addict like I said and knowing it’s a scam I yet play and lose every day. Makes no logical sense hence my affliction destroying a life I work so hard to create!
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Alex Klein2993
1 month ago
Damn dude that's terrible. So Brango casino and extreme casino have automated withdraw in crypto. They are pretty tight but at least you can get paid. Social casinos can be a good strategy too. Chumba pays out. Middle ground is grande Vegas, they take a while the first time and have some strict rules but last time it...
Damn dude that's terrible. So Brango casino and extreme casino have automated withdraw in crypto. They are pretty tight but at least you can get paid. Social casinos can be a good strategy too. Chumba pays out. Middle ground is grande Vegas, they take a while the first time and have some strict rules but last time it only took 2 days to process my payment. Don't go back to inclave associated casinos.
Show moreThey have stalled paying me for 3 months now. They refuse to pay me. Their customer service is an absolute joke and the whole thing is a shit show.
- Jurisdictions:
- Download Available: No
- Company:
-
min deposit:
$5 (Lightning Bitcoin)/$30 (Other methods)
F--
-
min withdrawal:
$100
F--
-
Cashout Limit:
$2,500 Weekly
F-- - Currencies:
-
cashout times:
Delayed payments/No payments
F-- -
Banking:
depositwithdrawal
-
Players from United States are restricted to play games released by Stakelogic, to find out why click here
- languages:
- Live Games: No
- Live Chat: Yes
-
Email:
help@sunriseupdates.com
payouts@sunriseupdates.com
documents@sunriseupdates.com
-
Telephone:
USA/CA: 1-833-214-4099
AU: 1-800-941-019
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card, passport, driver's license
- Proof of address
- Proof of payment method ownership
- Time for document verification: 0 - 3 days
Documents may be submitted:
- Via email documents@sunriseupdates.com
Sunrise Slots Casino Activity
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
liked it
-
awesome!
Dustinatowery
7 days ago
0.2 / 5
Wish I could give this place a 0!!! They owed me 4 thousand and I got lucky with the first 2 grand but they stopped responding to me after!!! They still owe me two thousand dollars! I tried to raise a complaint through somewhere else but it was futile. I never got paid.
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Your comment is added.
Justin Graves (KING JUSTIN) 7 days ago
I won $1200 and they keep rejecting my documents. Clear picture of my ID front and back and clear selfie but keeps rejecting my ID card.... smh.... so I dont even know if I will get my money from this casino. Wish I would of seen this thread before I played... smh
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Your comment is added.
ryder11211
16 days ago
3.8 / 5
I just wanted to write in after reading all of the bad reviews here. I was obviously worried about my requested withdrawal (about $352, after depositing on a depositing $60 in BTC on a large no playthrough bonus, something like %350). Anyway, they took away the bonus amount ($207) from my total, charged me $18 for the BTC...
I just wanted to write in after reading all of the bad reviews here. I was obviously worried about my requested withdrawal (about $352, after depositing on a depositing $60 in BTC on a large no playthrough bonus, something like %350). Anyway, they took away the bonus amount ($207) from my total, charged me $18 for the BTC withdrawal transaction and it took about 4 days from the day I requested. So, overall, I am quite happy with the results. I'm pretty new to online gambling and I wouldn't disregard all the bad reviews others have written, but this wasn't too bad. They always responded via chat to answer my questions. Obviously, there are some hassles with verification, and its defintitely worrisome and unfortunate in this day and age that w/d isn't instant (or close to it), but in my opinion, the Inclave sites have so far done me justice. Of course, I can't speak for the experience of others but wanted to write in to let people know that if they are patient and stick with it, it's not impossible to get paid. Maybe I got lucky, well obv I did (60 to 352 was meaningful to me!), but I can't complain overall. Hopefully would be the same if I won in the thousands! Would try again (house money) and see if it's not just a one-time fluke. Will update.
Show morePlease enter your comment.
Your comment is added.
Kaitlin Agee
1 month ago
1.1 / 5
They will take your money and BS you as long as they have to and then cut you off without resolution! Deposit anywhere else but this site! I promise you. Horrid.
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Your comment is added.
Skylerpurr
1 month ago
Sunrise casino owes me $1578. It has been escalated 8 or 9 times now. Who can I contact to get this payed out. Every week it will be escalated and still they ask for more time. Isn't there a gaming authority that I can contact on this matter?
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EMacAttacks
1 month ago
0.5 / 5
Add me to the laundry list of people with complaints about Sunrise. No matter how many times I submit my KYC documentation, the same docs that have worked just fine at countless other casinos, they keep telling me to resubmit them over and over and it never goes anywhere. Beware their transparent trickery.
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Yasillyme
1 month ago
Yep, they got me too! I was supposed to br paid out my little $300. Today makes 1 month since i "won". Still nothing, and I write them EVERYDAY!I emailand chat with customer sservice. I continue to be told that its sent for escalation, and should be paid out any day. They sure like to take your money real quick, but pay...
Yep, they got me too! I was supposed to br paid out my little $300. Today makes 1 month since i "won". Still nothing, and I write them EVERYDAY!I emailand chat with customer sservice. I continue to be told that its sent for escalation, and should be paid out any day. They sure like to take your money real quick, but pay it out. Not for this chick. How do they afford to pay all the different customer service people? I have a list of 16 differnt ones so far. SIGH! Wish I had found LCCB sooner!
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Hairflair
1 month ago
2.6 / 5
I wanted to give a recent review of sunrise slots. I recently won 100 in their casino with new player free spins. Sign up was easy, verification wasn’t too hard. When it came time to withdraw with litecoin I was worried when I read the bad reviews and decided I would never see any winnings. Their chat line takes a while...
I wanted to give a recent review of sunrise slots. I recently won 100 in their casino with new player free spins. Sign up was easy, verification wasn’t too hard. When it came time to withdraw with litecoin I was worried when I read the bad reviews and decided I would never see any winnings. Their chat line takes a while as you are put in a waiting room. The customer service is not extra friendly but ok. I withdrew on a Monday and told 5-7 days. I followed up through chat for 3 days and was told the same. To my surprise, I received my litecoin by the same week! I wanted to make sure they got recognition as they may be trying to do better. Best of luck!
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Eric1e74 2 months ago
4.2 / 5
This place kept my 2 grand cause of more than one account what bullshit I only had two because I'm bad at technology and couldn't get in at some point and made a second account then so I could play.i never used two accounts they screwed me up
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jcasteel74
2 months ago
They have owed me money for a month. They conned me into making a verification deposit so they owe that to me as well. Everytime I contact them they say 7-10 business days and to come back at such and such date if no payment. It's a good thing there is a monitor between them and I/. I have had it with online casinos...
They have owed me money for a month. They conned me into making a verification deposit so they owe that to me as well. Everytime I contact them they say 7-10 business days and to come back at such and such date if no payment. It's a good thing there is a monitor between them and I/. I have had it with online casinos not paying and scamming members STAY AWAY IF YOU LIKE YOUR MONEY.
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Tayloray
3 months ago
0.7 / 5
Lots of free bonuses but when you actually win big and complete the required playthrough requirements, they make you deposit money to be able to withdraw…then, once you do that…they have excuse after excuse of why it’s taking so long to send your money. It took almost a month to approve my withdrawal request (after making...
Lots of free bonuses but when you actually win big and complete the required playthrough requirements, they make you deposit money to be able to withdraw…then, once you do that…they have excuse after excuse of why it’s taking so long to send your money. It took almost a month to approve my withdrawal request (after making me deposit money to confirm I was a real person) and now it’s been over a month since it’s been approved when they say it’ll be 10-12 days. I’ve chatted with support multiple times and it’s one excuse after another. They have “escalated” my withdrawal twice now and still nothing….dont waste your time with this fake casino!
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Js1436
4 months ago
I played a bonus. I played played through the playthrough. They said I played multiple chips, I did not. I attempted multiple chips, they were denied. One worked and was the one I played. They're saying I played multiple chips but at the same time won't tell me what games I played and my wins and losses and the dates that...
I played a bonus. I played played through the playthrough. They said I played multiple chips, I did not. I attempted multiple chips, they were denied. One worked and was the one I played. They're saying I played multiple chips but at the same time won't tell me what games I played and my wins and losses and the dates that I played the games. I've tried talking to chat but they just end the chat and send you to survey. I've asked the multiple times for them to show me what games and I played and my wins and losses. They've told me multiple times where it's located where I could see it but every time I go there the section that they say should be there does not exist.
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Complaints Moderator
4 months ago
Hello Js1436, Please stay away from this casino site. We are unable to assist players with any payment issues as they refuse to cooperate with our complaints team.
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Kareyboberry
5 months ago
SCAM!! Sunrise slots is a scam!! So I won $500 in their weekly tournament. From that, I used those same winnings to win up to $4500. I requested a bitcoin withdrawal of $2000 (their max limit) and within hours of that request I get on and ALL of the winnings I had were GONE! They wiped it all. And in my transaction history,...
SCAM!! Sunrise slots is a scam!! So I won $500 in their weekly tournament. From that, I used those same winnings to win up to $4500. I requested a bitcoin withdrawal of $2000 (their max limit) and within hours of that request I get on and ALL of the winnings I had were GONE! They wiped it all. And in my transaction history, it said my bitcoin withdrawal was canceled as well as a “Manager Withdraw requested” for the remaining balance I had! All of it gone. I didn’t get a message from them or anything notifying me of this decision they made. Don’t waste your time playing here. And definitely DONT WASTE depositing here either. Take my word, don’t waste any time here. Also, it is really hard to rack up loyalty points. So that sucks too. Payout options extremely limited. Don’t deposit here and hope you have better luck on your payout than I did if you do.
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PengHong775 5 months ago
0.1 / 5
7-14 days for payout to be approved then 7-14 days for it to be sent out with bitcoin. I won 500 it took a month to be deposit in my wallet. Won 1800 now it’s been 1.5 months 😆 “payment processor problem it’s out of our hands” why is it so hard to copy and paste and click send.
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AshleySexton
6 months ago
2.6 / 5
So I started playing here a good while back signed up through the inclave link and after awhile I received an email from sunrise vip with a chip for 222 max cash out of 500. It clearly stated that as long as I had no pending withdrawals and my balance was below the three dollar threshold I could claim it. I ended up having...
So I started playing here a good while back signed up through the inclave link and after awhile I received an email from sunrise vip with a chip for 222 max cash out of 500. It clearly stated that as long as I had no pending withdrawals and my balance was below the three dollar threshold I could claim it. I ended up having to go through an entire month long process because support kept saying they were declining my withdrawal because I had a free chip prior to using that code. I ended up having to forward the email to support and after no responses for awhile I finally received a notice out of the blue one day that my 500 in btc hit my act!
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applehawk72
6 months ago
1 / 5
I submitted a request for withdrawal on 11/17 which was approved on 11/28 which was bitcoin and I did eventually get paid out on December 29th. It was a process of contacting them everyday and I would not deposit with them again. But it is possible to get paid.
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AshleySexton
9 months ago
2.6 / 5
Ive been playing at Sunrise for awhile now through Inclave. It was great in the beginning. However, I have been waiting on a withdrawal of $500 for awhile now. CS says "It's been escalated," yet nothing happens.
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Bonusman45
7 months ago
Yeah that sounds like sunrise casino that's for sure. Heads up. They are sneaky I've been dealing with sunrise for a couple years and I know how they roll. I hope u got your issue solved. I have a new issue with them over a chip that livechat gave me because of fraudulent activity on my account and I made sure to ask...
Yeah that sounds like sunrise casino that's for sure. Heads up. They are sneaky I've been dealing with sunrise for a couple years and I know how they roll. I hope u got your issue solved. I have a new issue with them over a chip that livechat gave me because of fraudulent activity on my account and I made sure to ask livechat if I could cash it out if i won so I could get proof of them saying yes because I knew they were sketchy already because I've already had issues with them before.
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Annie20
9 months ago
Sunrise casino is the worst casino...I didn't receive my payout, I did everything they ask ,I even deposited $10 bitcoin, and for nothing, they told me I had 2 accounts but its not true they only want to make excuses not to pay you , they told me to make another deposit and the next withdrawal request should be Good...
Sunrise casino is the worst casino...I didn't receive my payout, I did everything they ask ,I even deposited $10 bitcoin, and for nothing, they told me I had 2 accounts but its not true they only want to make excuses not to pay you , they told me to make another deposit and the next withdrawal request should be Good .. then where's my first withdrawal,
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Bonusman45
7 months ago
All I know is I know exactly how this casino rolls and I can't believe that with laws and rules nowadays that are even allowed to be open tell you the truth.
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Jason Burns 10 months ago
Been playing on here for over two years, along with the other casinos under their “ umbrella “ due to my “vip personal host” direction (Scott something) including silver oak, lucky legends, ruby, and planet 7. I’m a daily player with a vip5 (highest level) rating. I lose over 10k a month of my hard earned money. The handful...
Been playing on here for over two years, along with the other casinos under their “ umbrella “ due to my “vip personal host” direction (Scott something) including silver oak, lucky legends, ruby, and planet 7. I’m a daily player with a vip5 (highest level) rating. I lose over 10k a month of my hard earned money. The handful of times that I’ve submitted withdrawl requests, I got delayed over 2 weeks with the exact same excuses given from each casino. Also you can only ask for 2500 each time so then if I was up 10k or more, which has happened a handful of times, under their ridiculously slow payout rate, it would take over two months to receive that money and of course therefore I use it and within a few days it’s gone, which is their plan. Bonuses come with terrible with the lowest max redemption limits (1x) and the highest playthrough. (20-50x). The slots are the tightest slots Ive ever played on and the vip personal host was changed a few months ago to “Kirsten Gomez” who gives me loyalty chips often of over 500-1000 on each of the casinos I listed above but I never win after the high playthrough and low max redemption that plagues all the “free” money. For example, the comp points you earn has a 1X max withdrawl redemption meaning if you have 20,000 points which is essentially after losing 20k, you get $200 in free money to play with a MAX cashout of $200 after meeting the 40x playthrough!!! It’s a joke! So last but not least is this…most recently I had two $2500 withdrawl requests pending via “coindraw” the “FASTEST” payout advertised in a few days (which is a lie). They delayed the payment by stating processor issues with bitcoin, then coindraw issues then straight lies for over a month and a half. Finally the SAME DAY that I received the payout (minus $275 for each transaction fee) my debit card in which I used prior on those same casinos sites was used on this online clothing exchange called Otrium LLC. for a total of $6,000!!!! I never even heard of this site before and no chance anyone had access to my card to use it other than these crooks. Yes on the same exact day this SUSPICIOUS FRAUD OCCURS, IM FINALLY PAID THE $4,500! I still haven’t received the $6k back and it’s been over a full month now since it was stolen by someone using my card (which was saved via “inclave” the trusted site that links all the casino accounts under their umbrella together). Otrium is also conveniently located outside of the US also. Hmmmm. If you are a small stakes player, you can win and quit. I’m not obviously. I have a problem and I’ve asked them NUMEROUS times to blacklist me and they tell me they can’t because I’m one of their top players easily with how much I lose daily every week of every month of the last two years and only withdrew a total of 6 times which never once was processed any sooner than 21 days and I’m a VIP5! It makes no difference. They are truly a SCAM in every way. The bonuses are the best on the surface but if you read the small print you’ll realize they are complete garbage. (650% bonus with a 5x max redemption which is a joke. You deposit $50 and get like $550 to play with a 30x playthrough and then can only withdraw $250 max!). Please don’t throw your hard earned money away on any of their 10+ casinos. At least now you have been warned and I hope you play elsewhere for your sake! I’m an addict like I said and knowing it’s a scam I yet play and lose every day. Makes no logical sense hence my affliction destroying a life I work so hard to create!
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Alex Klein2993
1 month ago
Damn dude that's terrible. So Brango casino and extreme casino have automated withdraw in crypto. They are pretty tight but at least you can get paid. Social casinos can be a good strategy too. Chumba pays out. Middle ground is grande Vegas, they take a while the first time and have some strict rules but last time it...
Damn dude that's terrible. So Brango casino and extreme casino have automated withdraw in crypto. They are pretty tight but at least you can get paid. Social casinos can be a good strategy too. Chumba pays out. Middle ground is grande Vegas, they take a while the first time and have some strict rules but last time it only took 2 days to process my payment. Don't go back to inclave associated casinos.
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JeremiahKaberlein344
10 months ago
0.5 / 5
They have stalled paying me for 3 months now. They refuse to pay me. Their customer service is an absolute joke and the whole thing is a shit show.
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