Ybets.io (Formerly Inmerion Casino) Confiscated $16425.00 USD

Ybets.io, formerly known as Inmerion Casino until its rebranding yesterday, has confiscated my winnings of $16,425.00 USD. Dealing with this casino has been an absolute nightmare. I've emailed photos of my correspondence with them to LCB.

On May 17th, I won 40,000 USDT using a $2,000 IMR bonus provided to me as a VIP player (I’ve spent thousands on this site previously). The VIP manager, Alaia, stated that the bonus had a 20x payout limit if I met the wagering requirement. I completed the bonus wager requirement, and my balance was 81,000 IMR at the time of completion (IMR is their bonus currency, which is 1:1 with USD). As agreed, they converted my bonus money into a 40,000 USDT real money balance due to the 20x limit.

The VIP manager sent me a congratulatory email, stating that I could either continue playing or cash out: “Congratulations on your win! Excellent job—very impressive! 👍🎉 You now have the option to either continue playing or request a withdrawal.”

Shortly after, I had a conference call with one of their employees, as they wanted my opinion on certain things on their website. She mentioned hearing about my big win, as everyone was talking about it. Everyone was very nice and their customer support was great. I then attempted to cash out, but the VIP manager emailed me, stating that the financial department had concluded their hours for the week and would process the payment early next week. I waited, and on Monday, she sent me an email saying, "There was a 20k limit to the bonus payout and I deeply apologize for this mistake as I’m new to the casino. However, to make it up to you, we will still honour the 40k, but there is a daily payout limit of 4k for these winnings.” Although this email was odd, I agreed to it and proceeded to request daily 4k withdrawals.

On May 22nd, I played live blackjack and won an additional $16,425 USD by risking my current balance at the time. To be clear, I was using my real money balance, and they even encouraged me to keep playing after my big win (I've attached a photo of their email saying this). After winning this amount, I emailed them to see if my daily withdrawal limit could be increased. They congratulated me on this win but said my daily withdrawal limit remained unchanged.

On May 24th, I received an email stating that after further review, any excess money over 20k in my balance would be corrected (at the time, my balance was $36,425.00 after making 20k in withdrawals). They claimed that I was not eligible to withdraw the $16,425 USDT I recently won because "these winnings originally stemmed from the VIP bonus with a max cashout of 20x." This is nonsense as I risked my own real money balance to win this, and they even encouraged me to keep playing. I’ve emailed them stating that I am entitled to the funds, that I risked my real money balance to win these funds, and that these winnings were not attached to any bonus terms. I also mentioned that I would be filing a complaint/taking legal action if I was not paid my rightful winnings. They then proceeded to freeze my account and told me that my account would remain frozen until the legal matter was concluded or unless I stated that I wouldn't proceed with any legal action. Out of fear of never seeing my funds again, I told them I wouldn't proceed with any legal action, and they reopened my account and continued the daily 4k withdrawals.

On May 31st, they finished paying the 40k and confiscated the $16,425 from my account.

It is evident that they are upset that I won more money. I have read all their terms and conditions, and nothing states that you can't win more money after your bonus funds are converted to a real money balance.

I kindly ask LCB to aid me in retrieving my funds and for Inmerion/YBets to cooperate with this matter.

Hi danny1233,

Sorry to hear you experienced withdrawal issues with Ybets.io (formerly Inmerion) Casino.

Please advise your casino username via private message so that we could get in touch with them to look into your account and assist you further.

Hi Bixy I have private messaged you. 

Hi danny1233,

Thanks for sending your account details. We have forwarded them to the casino rep. Once we hear from them, we will update you here.

Dear Danny1233!

The personal no deposit bonus you received came with specific custom restrictions.

Your account was credited with a 2000 IMR no deposit bonus, which includes a 30x wagering requirement and a maximum cashout limit of 20 times the bonus amount.

This means that even if you have additional winnings after meeting the bonus requirements, the maximum amount you can withdraw with this bonus is $40,000.

Since the $16,425 is considered additional winnings from the bonus and exceeds the maximum cashout limit, this amount has been deducted from your balance.

We understand that this situation might be disappointing, and we truly empathize with your feelings.
However, we must note that we adhered strictly to the bonus terms and conditions.

These terms are designed to ensure fair play and maintain the integrity of our promotional offers.
We strive to be transparent and fair in all our dealings, and these rules are put in place to create a balanced and enjoyable experience for all our players.

If you have any further questions or need additional clarification regarding the bonus terms, please do not hesitate to contact us anytime. 
Thank you for your understanding in this matter.

Best Regards,
Ybets Casino

Hi,

I want to clarify that it was certainly never included in the bonus terms that you cannot win more using your real money balance. It's not included in their terms and conditions as well. The funds I used were not bonus funds, they had already been converted into a real money balance, but they are claiming my wins "stem" from the bonus winnings. I risked my real money balance to win these funds, I could've ended up with zero. I even made a successful withdrawal using the funds before my $16425 win. Please note that Ybets/Inmerion is intentionally trying to make new rules to avoid my rightful payout. Again, I want to clarify that Ybets/Inmerion encouraged me to keep playing after my initial 40k win was converted to a real money balance: "Congratulations on your win! Excellent job—very impressive! 👍🎉 You now have the option to either continue playing or request a withdrawal."

Ybets/Inmerion, I kindly ask you again to resolve this matter.

Unfortunately, you're gonna be SOL here.

While they may have encouraged you to continue playing, they said nothing about being able to withdraw more than the agreed upon $40K.

For reasons unbeknownst to me, most casinos require you to withdraw your winnings and make a fresh deposit before you'll be allowed to withdraw more than the amount allowed, as per the bonus terms.

I've fallen victim to this rule in the past. It's complete rubbish and the only reason this rule exists is to use it in circumstances like these. There's absolutely no difference between the funds in the account or fresh funds (or IS there??? 🤔🧐), yet casinos literally get away with theft by citing this provision in their Terms and Conditions. 

This chit makes me sick.

Hi danny1233,

We have contacted the casino rep. Please keep an eye on this thread.

Hi danny1233,

We reminded them of the feedback regarding the following complaint. Keep you posted.

Hi danny1233,

We received the update from the rep that they are planning to fix this situation today or asap.

Please keep us updated.

Dear Danny1233 and Bixy!

We appreciate your patience and understanding regarding this issue.

Rest assured, we are diligently working on it and will provide you with an update at the earliest opportunity.

Best regards,
Ybets Casino

Hi Bixy and Ybets.io,

I still have not received any funds. Please fix this situation.

Please note I also have an active complaint on Casinoguru and the complaint specialist has demanded Ybets to pay me. I still have not received any funds but I am hopeful that Ybets will make good on this. Please see Casinoguru's message below;

"The player was advised they could either keep playing or withdraw their winnings and that the max win cap was already applied. How would the player have known they couldn't withdraw additional winnings? No player would keep playing if aware of this. By this reasoning, losing the winnings after continuing play would be acceptable, but winning more would not allow withdrawal. If the winnings were in the player's cash balance and wagering requirements were met, they should get paid in full. If the player doesn't get paid, the complaint will become unresolved which will negatively affect the casino's rating."

Hi danny1233,

Representatives advised they are working on your case. We will keep you updated in this forum thread.  

Hi Marija,

Okay, I am hopeful they will send my funds today. 
Please keep me updated.

Thank you 

Danny1233 and Marija,

We are pleased to inform you that your account has been successfully credited with 16,425 USDT.

Thank you for your patience, and we look forward to resolving this matter promptly.

Best regards,
Ybets Casino Representative

Dear ybets, My account has been credited but I find the withdrawal limits you set are unfair. You set it to $1000 per day, $8000 per month. At this rate it’ll take over 2 months to withdraw. I kindly ask you to allow me to withdraw my full balance or set it to the limit it was before at $4000 per day with no monthly limit. Thank you

Dear everyone,

Ybets is reviewing my request to increase my withdrawal limits. They have already processed $3000 and I really want to thank ybets for their honesty and professionalism. I won big and they are paying out! If ybets approves my request I will update everybody here. Once I receive my full balance I will mark this complaint as resolved. Thank you very much to LCB for their help in this matter.

Thank you very much for letting us know danny1233. Please keep us updated on the progress.