RESOLVED: Bruce.Bet - Withdrawal refused, money on player account gone

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Last post made 2 months ago by Tekkfried
Tekkfried
  • Started by
  • Tekkfried
  • Germany Sr.Newbie 33
  • last active 2 months ago

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  • Tekkfried
    • Started by
    • Tekkfried
    • at Apr 11, 24, 04:27:34 AM
    • Germany Sr.Newbie 33
    • last active 2 months ago
    Original Deutsch Translation English

    Ich habe am 24.3.2024 eine Auszahlung beantragt ( Bank Transfer ) , welche am 26.3 bestätigt wurde.
    Leider kam nach 7 Werktagen auch kein Geld an.

    Ich habe im Casino bescheid gesagt und das Geld wurde erfolgreich auf meinem Spielerkonto überwiesen.
    Kurz danach habe ich eine neue Auszahlung beantragt auf JETON, ich bekam eine Email zwecks KYC, habe meine Dokumente hochgeladen und dem Chat bescheid gesagt, dass ein Dokument fehlt.
    Kurze Zeit später wurde meine Auszahlung abgelehnt, mit der Begründung, dass ich zu wenig Guthaben habe.
    Ich hatte 200€ auf meinem Konto, nun sind dort 0 und Auszahlung abgelehnt.

    Jetzt werde ich ewig hingehalten. Was nun?

    I requested a withdrawal on March 24, 2024 (bank transfer), which was confirmed on March 26.
    Unfortunately, no money arrived after 7 working days.

    I informed the casino and the money was successfully transferred to my player account.
    Shortly after, I requested a new withdrawal on JETON, I received an email for KYC, uploaded my documents and informed the chat that a document was missing.
    A short time later, my withdrawal was rejected on the grounds that I did not have enough credit.
    I had 200€ in my account, now it's 0 and the payout was rejected.

    Now I'm being kept waiting forever. What now?

  • tough_nut
    • Replied by
    • tough_nut
    • at Apr 11, 24, 04:55:05 AM
    • Moderator 2717
    • online

    Thanks for this post from:

    Hello Tekkfried,

    Welcome to LCB.

    We are sorry to hear that you are having this kind of issue.

    Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

    Also, please note that we don't have this casino listed on our website, but we will try to find their contact information and help you further.

  • Tekkfried
    • Replied by
    • Tekkfried
    • at Apr 11, 24, 04:56:50 AM
    • Germany Sr.Newbie 33
    • last active 2 months ago

    Thanks for this post from:

    tough_nut wrote:

    Hello Tekkfried,

    Welcome to LCB.

    We are sorry to hear that you are having this kind of issue.

    Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

    Also, please note that we haven't listed this casino on our website, but we will try to find their contact information and help you further.

    i sent you my ID :) 

  • tough_nut
    • Replied by
    • tough_nut
    • at Apr 11, 24, 05:00:22 AM
    • Moderator 2717
    • online

    Thanks for this post from:

    Hello Tekkfried,

    Thank you for providing us with your casino ID, we're going to try to get in touch with their casino representative and inquire about your case.

    We'll keep you updated on this thread. 

  • Tekkfried
    • Replied by
    • Tekkfried
    • at Apr 11, 24, 05:01:03 AM
    • Germany Sr.Newbie 33
    • last active 2 months ago

    Thanks for this post from:

    Thx a Lot 🥰

  • Tekkfried
    • Replied by
    • Tekkfried
    • at Apr 12, 24, 01:14:59 AM
    • Germany Sr.Newbie 33
    • last active 2 months ago
    Original Deutsch Translation English

    Was mir noch aufgefallen ist, ich habe die Auszahlung ganz normal beantragt mit Jeton und meine Jeton ID eingegeben.

     

    Laut Jeton sollte diese Einzahlung aber über Krypto laufen.

    Wie ist das möglich wenn Bruce Bet gar keine Einzahlungsadresse von mir bekommen hat sondern nur meine Jeton ID ?.

    What I also noticed is that I requested the withdrawal as usual with Jeton and entered my Jeton ID.

    According to Jeton, however, this deposit should be made via crypto.

    How is this possible if Bruce Bet has not received a deposit address from me but only my Jeton ID?

  • tough_nut
    • Replied by
    • tough_nut
    • at Apr 12, 24, 01:30:51 AM
    • Moderator 2717
    • online

    Hello Tekkfried,

    Bruce Bet's system may be set up to process withdrawals via cryptocurrency by default. We still haven't received any response from them, we'll send a reminder. 

  • Tekkfried
    • Replied by
    • Tekkfried
    • at Apr 12, 24, 01:32:17 AM
    • Germany Sr.Newbie 33
    • last active 2 months ago

    Thanks for this post from:

    Original Deutsch Translation English

    Vielen lieben Dank für die schnelle Antwort und Bemühungen ! 😊

    Thank you very much for the quick reply and efforts! 😊

  • Tekkfried
    • Replied by
    • Tekkfried
    • at Apr 15, 24, 05:22:46 AM
    • Germany Sr.Newbie 33
    • last active 2 months ago
    Original Deutsch Translation English

    Gibt es dazu Neuigkeiten? Laut Chat ist der Vorfall noch nicht bearbeitet, ich werde jeden tag hingehalten.

    Is there any news about this? According to the chat, the incident has not been dealt with yet, I'm being kept waiting every day.

  • tough_nut
    • Replied by
    • tough_nut
    • at Apr 15, 24, 05:32:17 AM
    • Moderator 2717
    • online

    Thanks for this post from:

    Hello Tekkfried,

    We still haven't heard back from them. We sent another reminder, if they respond we'll update you on this thread right away. 

  • Tekkfried
    • Replied by
    • Tekkfried
    • at Apr 15, 24, 05:32:54 AM
    • Germany Sr.Newbie 33
    • last active 2 months ago

    Thx a Lot :)

  • tough_nut
    • Replied by
    • tough_nut
    • at Apr 17, 24, 03:12:24 AM
    • Moderator 2717
    • online

    Hello Tekkfried,

    Please be informed that we didn't get any response from them. Unfortunately, the casino does not want to cooperate, so we are forced to close this complaint.

  • tough_nut
    • Replied by
    • tough_nut
    • at Apr 19, 24, 12:11:32 PM
    • Moderator 2717
    • online

    Hello Tekkfried,

    The casino representative finally got back to us and informed us that your withdrawal has been carried out. Can you please confirm this? 

  • Tekkfried
    • Replied by
    • Tekkfried
    • at Apr 28, 24, 08:54:56 AM
    • Germany Sr.Newbie 33
    • last active 2 months ago

    Thanks for this post from:

    Hey sorry, got my Money ! Thx 🥰😛

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