CLOSED: Slotpot Support and Complaints Thread

Hello Rafael Navarro,

We've sent a reminder to the casino rep regarding your case, as soon as we hear back we'll update you on this thread

Hello Rafael Navarro,

We've got an update from the casino representative stating the following: "Account is verified and withdrawal requested on Monday, it is in process, soon the finance team will process the payment and reach the player" 

Please inform us upon receiving your payment or if you require any further assistance.

Hello Rafael Navarro,

We're going to consider this complaint resolved.

I'm not sure what happened with this casino. I've left reviews before praising them for the withdrawal times and great customer service. But about 2 weeks ago, after I had deposited and lost about $2k the week before, I requested a withdrawal of less than $200. From that day until now I have been completely unable to make contact with anyone. I have left several msgs on live chat and I have emailed mulitple times. But no one ever responds. The live chat window always says back tomorrow no matter what time of the day I check it. I don't understand what's happened here. I'm asking for a lousy $200 withdrawal...considering I gave them $2000 that week, I don't see why they are ignoring me. I'm beside myself right now cause I already have another bigger deposit from another casino I've been waiting for 8 weeks now (and apparently they haven't paid a single customer since they opened...but I digress).  I can't deal with another casino non-payment issue, especially from a casino I trusted and gave so much to. Has anyone else had issues with contacting them in the past 2 weeks?  It's like they are running on auto pilot and nobody has been to work. 

Hello rboyce212,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello rboyce212,

We will close this complaint due to the inactivity of the submiter.

Good afternoon, please help to solve the problem, casino slotpot
does not return the funds, two months ago I played in them on 14.12.2023, I did not violate anything, passed the verification, and on 15.12.2023 I deposited the funds for withdrawal, the casino does not return the funds, the casino does not respond to my mail and chat, the name on the website is them Yur**** mail VolentirX99965@pr****help me, I will provide all the evidence

Hello Yurii77,

First of all, welcome to LCB! Glad to have you here. 

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hello Yurii77,

We have reached out to the casino again.

Keep you posted.

I've had it with all these shady casinos...
Whoa did I misjudge this casino. It turns out if you end up making a few withdrawal requests in just as many months, they will create a false reason to ban your account along with the withdrawal request you have pending. They are trying to say I issued a chargeback on my account which is a complete fabrication. This is fairly simple for me to prove thanks to these little things called Bank Statements. This is the letter they sent me after i had a withdrawal request pending for a week:

Account Termination Notice: Chargeback Activity
Feb 12, 2024, 11:58 PM (8 hours ago)
Dear player,
We are writing to inform you that your account with Slotpot Casino has been terminated effective immediately. This decision is a direct result of chargeback activities associated with your account, which are in clear violation of our financial policies and are indicative of fraudulent behavior.

Please be aware that such actions are not only against our internal rules but also potentially breach the legal agreements between us. Our policies on chargebacks are strict because they ensure the integrity and fairness of our gaming environment for all participants. The evidence of chargeback fraud has led us to enforce this irreversible action to maintain our standards and protect our community.

This termination is final, and any queries or appeals regarding this decision will not alter the outcome. For legal reasons and to safeguard the interests of our community, we are unable to provide further details or engage in discussions about the specifics of your case.

We advise you to take this notice seriously as your conduct has legal implications beyond the scope of our casino's internal policies. Future attempts to engage with our services through alternative accounts or methods will be subject to immediate action and potential legal consequences.

We regret that it has come to this but must stand firm in our commitment to uphold the highest standards of security and fairness for our casino and its patrons.
Regards,
Slotpot Casino Legal Thievory Team



............ I love how they say this is final and there cannot be any queries or appeals...because THEY ARE LYING AND STEALING MY MONEY! I'm at the point that I'm just going to stop playing anywhere...this is the third incident from 3 different casinos in the past 6 months. I've only gotten paid on one of them so far.

Hello rboyce212,

As that is a casino's final decision, we can't assist you further.

Sometimes, a break from casinos is a wise choice.

Regards,

I'm not so sure it was smart of them to falsely accuse me of chargebacks and then taking my $600. Not when I deposited a couple thousand. And at this point, if they're not going to pay me...I'll do exactly what they are accusing me of get my money back either way.   In the end, is this really a smart strategy for them to take rather just paying out the money they owe me? I'm feeling pretty justified at this point to dispute 3 of my $250 deposits if they just going to steal from me.

Closing this out 

I did a deposit of €25,- a couple of hours ago, but it hasn't been credited to my account yet, but it is transfered from my bank account. I'm not used to deposits not being instant. No replies from the "live chat". is this casino legit?

Hello, please tell me if there is any news regarding my application to Slotpot.com

Hello Petersluk,

We've inquired with the casino rep and we'll let you know on this thread as soon as he responds. 

Hello Yurii77,

We've asked for an update on your case as well. As soon as we get an answer we'll let you know. 

I got a refund from the payment processor, so for me the complaint is solved. 

Thank you for letting us know Petersluk 

Hello Yurii77,

We have reached out one last time to the casino regarding your case.

Hope we hear back from them this time.

Keep you posted.

Hello Yurii77,

Unfortunately, we must mark this complaint as Unresolved, as we did not hear back from the casino after numerous attempts to reach out to them. That is negatively affecting their brand image. If they respond, we will reopen it.

Thank you for understanding.

what should I do in such cases? a player who wants his funds fairly

Hello Yurii77,

Please see our review of the casino here. They hold a Curacao licence, so we advise you to file a complaint directly with the licensor.

Regards,

Hello, I also want to sue that this Slotpot casino did not pay me 500 dollars that I won in November 2023 or so, it told me that they were reviewing my withdrawal and I was never able to communicate with someone to find out how the review was going. At the end of December 2023 my account was blocked and I have not heard anything more. Until today I am reviewing and I want you to realize that here is another victim of that bunch of malicious criminals who operate online  

Hello Rafael Navarro,

Unfortunately, we cannot do anything to assist you because Slotpot Casino has been closed since March 2024.