CLOSED: Slotpot Support and Complaints Thread

Hey there, LCB community!

Slotpot Casino

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Kind regards,

Slotpot

Welcome to the best forum! Happy to have you here! 

Welcome to our Forum Slotpot! Glad that you're here to help our members 

Welcome to LCB 

Welcome to our forum. Thanks for signing up. 

Welcome to LCB, glad to have you here

Hello
You wrote about quick withdrawals...
I'm waiting for the withdrawal of funds from October 31st.
When will the withdrawal be processed?

Hello Valiantsin,

May we know if your account has been verified thus far?

Is this your first withdrawal with this brand?

Hello
My account is verified

I already had a withdrawal from this casino

Hi .after 2 months online slotpot proven to be a stayer..the gameselection variety is enough to enjoy your stay on this site..the gameplay is exciting and the banking methodes also enough..the chat is quick and accurate .greetings richard

Hello Valiantsin,

Thank you for cooperating. Could you please send us your Casino Username via private message so we can reach out to Casino Rep and inquire about this matter?

Thank you in advance.

Money received, thank you! :)

We are happy to hear that you received your money! 

We will mark this case as Resolved.

Hello, ive been waiting for my withdrawal for 9 days now. Been trying to get my winnings for 3 weeks. When i send emails and in the support chat i dont get any reply. My account i verified but still my withdrawal is only processing for maaany days.

Hello Tim Gartz,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with the withdrawal?

Thank you in advance.

Hello Tim Gartz,

Thank you for sharing your account details with us. We will reach out to Casino Rep in order to help you with this issue.

Keep you posted.

Hello please say one week its normal verfication on this casino ?can we speed up somehow

Hello qwerty962,

Every Casino has their own rules, so there is no way to avoid the T&C. Please wait for the withdrawal timeframe and if delay happens please let us know so we can reach out to Casino Rep in order to help you.

Thank you in advance.

Terms and conditions aren't official law, this is just something whats casino uses against players. Every country have constitution act, and criminal act as well. There is a many laws for gambling, and none of this laws including casinos T&C. just clicking on button 'i accept ", its doesn't mean that is a official contract between player and casino. Online casinos uses this current foggy situation, because nobody controls theirs business, and theirs products ( in this case gambling and betting). They ripped off how much they can,and after some time,when deposits dont came anymore, they simply ipen a new online casino. That's is reason why you guys have a so many complaints, from all over the globe. 

Hi Dejan Stamenkovic,

Thank you for sharing your experience and knowledge to inform our member about the Casino rules. Appreciate that.

Hello Dejane,

When registering, players always accept a casino's T&C by clicking if they agree with them. T&C is the last word of the casino and the players must play according to their rules because they agreed with it during registration.

If the player does not respect and obey the rules written in the casino's T&C, they will not pay out the winnings, simple as that.

If a player carefully reads the casino T&C and does not like what is written in them, he simply will not play there.

If the casino does not respect its own T&C, players can always complain to the regulatory body, in these cases to the license that the casino owns.

It often happens that we suggest casinos to change certain things in their T&C, which are rogue and unfair, sometimes the casino accepts the suggestions and sometimes does not.

That's why we always advise players to carefully read the casino's T&C before registering, which unfortunately most players don't do.

Withdrawal still pending on slotpot since 30 oct, no answers at all, isnt that weird?

Hello Tim Gartz,

Unfortunately we are still any response from their side. We have reminded them a several times but without success. Once we hear back we will get back to you.

Keep you posted.

Hello .There is a delay in verification in Slotpot casino. 31 October i make deposit ,2 November i request withdrawal ,4 November witdrawal rejected and casino request verification.I immediately sent the requested documents but account still not verified.Support to my question about the verification time, he replied that he did not know specifically,but then they stopped responding to my emails.The representative's request is to somehow explain and deal with this delay In my memory For the first time such a situation with waiting time.And I have not seen any specific deadlines on this issue in the casino terms. My account :qwerty962. Sorry for my English

Hello qwerty962,

Thank you for reaching out to us. We will notify Casino Rep in order to check your account regarding your verification issue.

Keep you posted.

Good day Slotpot not answer for my problems?

Hello qwerty962, Tim Gartz,

Unfortunately we are still without any response from their side, so we are forced to close this complaint until we get some feedback. We tried to contact them for a several times but without success.

Thank you for understanding.

Hello Tim Gartz,

Casino Rep got back to us and here is what they said:

" We must clarify that the information provided by the player in question appears to be largely inaccurate. The player’s account had been verified, and a withdrawal was in process.

During this time, our fraud prevention team detected questionable activity on the player's account. The withdrawal was put on hold as the player attempted a fraudulent reversal of credit card charges previously made to our casino.

To resolve the issue and proceed with the withdrawal, we requested a formal declaration from the player confirming no additional chargebacks were made, which the player unfortunately declined. Consequently, due to the fraudulent attempt against our establishment, the player's account has been permanently suspended.

In such instances of fraudulent activity, we are unable to further engage or resolve any disputes with the player"

With that being said, we will close this complaint and mark it as Resolved.

Thank you for understanding.

Hello qwerty962,

We've got information from Casino Rep that your account has been verified and that you are able to withdraw whenever you want, there are no restrictions on your account.

Enjoy the time with this brand.

We will mark this case as Resolved.

Good day ,Yes today i received email that my account is verified

Good day, 6 days have passed today, but this withdrawal has not been completed,although it is written everywhere about a quick withdrawal, again some kind of delay. Its first withdrawal ,account verified (Qwerty962)

Hello qwerty962,

We will ping Casino Rep in order to check what is happening with the withdrawal.

Keep you posted.

Hello, I am waiting for withdrawal of funds from November 26th. I still have not received a withdrawal to my Bitcoin wallet. It's now difficult to get a response in chat.
When will the withdrawal be processed?

Hello Valiantsin Navichenka,

We will inform Casino Rep about this delay. 

Keep you posted.

Good day ,money received .Thanks

Hello qwerty962,

We are happy to hear that you've been paid.

Enjoy your winnings! 

Hello. I have made my withdrawal request in the beginning of October. Slotpot asked for documents 21st of November. I have not get any updates about that. They dont answer to my messages

And I sent the documents 21st of November.

Hello Juusoha1,

Welcome to LCB.

We are sorry to hear that you are having this kind of issue.

Have you provided all the required documents?

All details must be visible in selfies, scans, or copies.

Could you please send us your casino username via private message so we can inquire about this issue with the Casino Rep?

Thank you

Yes I have provided all the documents

Hello Juusoha1,

Thanks for sharing your casino credentials with us!

We will reach out to the Casino Representative to assist you further. 

Keep you posted.

Hello. 

Have you got any response from the casino?

Hello Juusoha1,

Not yet; we've contacted them once more, but they don't appear to be answering our emails.

Keep you posted, hope we will get an answer soon.

Hello Juusoha1,

We have to mark this complaint as Unresolved because we never received a response from the casino regarding your case, despite our repeated attempts to contact them.

Let me say that Slotpot casino was in my favorites but I have almost 4 weeks waiting for the result of the verification of my account to be able to make my withdrawal. I don't know why it is taking so long to verify if it is normally 3 days . In addition do not answer my messages neither in customer service, i would like an answer as to the reason for this, and ask you that when my account is ready and request my withdrawal please do not delay so much 

Hello Rafael Navarro,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your verification status?

Thanks!

Considering it is a holiday season, expect a delay in response.

Thank you for understanding.

Hello Rafael Navarro,

Thanks for sharing your casino credentials with us!

We will reach out to casino representative to inquire about your case.

Keep you posted!

Hello Rafael Navarro,

We have reached out to the casino again about your case.

Keep you posted!

My apologies if im being impatient  with my complaints but also understand that it is not easy that to see like a dirty game, there are 3 casinos  that  do not pay me, it's really frustrating 

Hello Rafael Navarro,

We understand, we are doing our best to assist you.

Keep you posted.