I know this is long, I'm calling out a lack of integrity regarding slotozen and therefore it's sister casinos (StayCasino)..
I’d won first prize of $150 in a tournament and also received my 3% cashback for that week which came to over $200… I received an email saying congratulations and that I had to activate my bonus before playing it. My bonus wasn’t there as stated and on contacting support, I was told that I’d already played it, which was rubbish. Looking in my bonus history, it was evident that both bonus were added by the casino WHILE I was actually already playing. I hadn’t noticed this at all, never got to actually activate it myself, and therefore most importantly, never had the chance to h Ave any control over my wagering requirements in playing out the bonus. I kept playing and the following week I won the tournament again, but never received my $150 prize until I had to ask for it. And I still have not received my 3% cashback, though after a week of emailing back and forth (yes, I have evidence) I have now been told I won’t receive the most recent weeks cashback due to my winnings being greater than losses and something else in the T&C’s which, interestingly enough, weren’t there or enforced the previous week. I have a screenshot of where 2 “cash awards” were added within a minute of each other for this week, but the latter had been changed to “expired” and therefore wagering wasn’t met - i.e. they issued it and took it away. I’m still unclear as to whether this amount was originally the cash back, and they’ve taken it away... Chat with support was unable to give me a clear explanation, and I’ve been given the run around ever since. I’m calling out the casino as being full of it. I have email correspondence which acknowledges these faults, and therefore they take responsibility. I have transcripts of some of the conversations with chat, and I have screenshots as evidence of the dubious activity I’m accusing them of. I used to like playing here and have had some luck, but the integrity of Slotozen (and I’d therefore include its sister casinos I.e StayCasino) has to be called into question. You can’t just apply bonuses, especially those of high value, while players are mid-game. I’m playing with my own balance, and to do that is obviously going to have an affect on wagering. And you can’t just make up the rules and terms as you see fit. Initially, the casino had been in contact with me but now I realize they were just buying time, no doubt while they change the T&C’s regarding their cash back promo. Because whatever T&C’s they now claim are in place, weren’t a problem in the issuance of the previous weeks cash back (even if it was applied mid play). This casino (and therefore StayCasino, as its sister casino) lack so much integrity, I’d warn everyone not to put their money there. Sure I’ve had some nice wins there, but I’ve also been denied many others due to dubious emailing marketing and lack of clear T&C’s - but thats not what’s in question here. It’s the blatant lies and contradictory info I’ve received, after calling them out on what has been unfair practices regarding bonus issuance and prize winning.
This casino picks and chooses when and how much you can win. Stay away from these dodgy operators.
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