Hello I emailed the document on January 13.
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- Replied by
- MelissaN
- at Jan 19, 22, 01:34:36 AM
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Almighty Member 15546
- last active 2 months ago
Please keep us posted. Hope it will be verified soon.
-
- Replied by
- laurin1980
- at Feb 21, 24, 04:12:00 PM
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Jr. Member 51
- last active 8 hours ago
-
- Replied by
- Complaints Moderator
- at Feb 22, 24, 02:51:31 AM
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Super Hero 1655
- last active 3 months ago
Hello laurin1980,
Would you like us to reach out to the casino regarding your case?
In that case, please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?
Thanks!
-
- Replied by
- laurin1980
- at Feb 22, 24, 05:13:28 AM
-
Jr. Member 51
- last active 8 hours ago
Hello... I wanted to ask for help because I can't get in touch with tsars casino. I tell you my case, my first deposits I made with a virtual card and I had to block it because they tried to hack me, shortly after I started using another card also virtual, when verifying, they give you the option to upload two photos for the cards, front and back, Being a virtual card has no back, so I contact them and explain that what they require, full name, numbering with some numbers crossed out and expiration date does not appear in the same photo, so I send them the documents they ask for in two different photos. I send them a certificate from the bank, they refuse, impossible to verify.
The blocked card I send the same documents and the bank tells me that as the card is blocked there is no document that shows the expiration date and that they can tell me the information but it does not appear as it is out of use... and when I send them this and I am talking to them to solve it because I do not know how to do it, they ask me for proof that the bank cannot give me that proof... they block my account and I can no longer contact them or do anything... I think it is a shameful way to be treated.
I hope you can help me, because I can't do anything... I am in shock because I didn't expect this way of proceeding, I thought they were a serious casino but I see that I was mistaken.
thank youTranslated with DeepL.com (free version)
Rated:4.8/ 5
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- Replied by
- Complaints Moderator
- at Feb 22, 24, 05:53:11 AM
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Super Hero 1655
- last active 3 months ago
Hello laurin1980,
Thanks for sharing your casino credentials with us!
We will reach out to a casino representative to inquire about your case.
Keep you posted.
-
- Replied by
- laurin1980
- at Feb 22, 24, 07:53:17 PM
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Jr. Member 51
- last active 8 hours ago
-
- Replied by
- Complaints Moderator
- at Feb 26, 24, 07:51:21 AM
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Super Hero 1655
- last active 3 months ago
-
- Replied by
- Complaints Moderator
- at Feb 26, 24, 08:04:13 AM
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Super Hero 1655
- last active 3 months ago
Hello laurin1980,
The casino responded by stating they are looking into your case.
Hope I will have an update for you soon.
-
- Replied by
- laurin1980
- at Feb 26, 24, 12:21:17 PM
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Jr. Member 51
- last active 8 hours ago
-
- Replied by
- Complaints Moderator
- at Feb 28, 24, 04:45:54 AM
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Super Hero 1655
- last active 3 months ago
Hello laurin1980,
We just sent another reminder, and they got back to us, saying the reply would come shortly.
Just to update you.
-
- Replied by
- Complaints Moderator
- at Feb 28, 24, 06:38:29 AM
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Super Hero 1655
- last active 3 months ago
Hello laurin1980,
The casino responded, clarifying that both of your cards were verified.
We will mark this complaint as Resolved, but please update us when you see this post.
Regards,
-
- Replied by
- laurin1980
- at Feb 28, 24, 09:41:41 AM
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Jr. Member 51
- last active 8 hours ago
-
- Replied by
- laurin1980
- at Feb 28, 24, 09:48:22 AM
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Jr. Member 51
- last active 8 hours ago
hello, I just checked that I can not access my account, first it told me that the password was incorrect, I have changed it and tried to enter with the new password and I am denied access again ... I send you screenshot ... thank you very much for all your attention
-
- Replied by
- laurin1980
- at Feb 28, 24, 02:17:44 PM
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Jr. Member 51
- last active 8 hours ago
-
- Replied by
- Complaints Moderator
- at Feb 29, 24, 02:48:52 AM
-
Super Hero 1655
- last active 3 months ago
-
- Replied by
- Complaints Moderator
- at Feb 29, 24, 02:59:47 AM
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Super Hero 1655
- last active 3 months ago
Hello laurin1980,
The casino responded already and stated that the ongoing investigation has been completed, and that your player's profile, which was temporarily closed, is now unblocked. The player can access the account as usual.
Keep us posted.
-
- Replied by
- laurin1980
- at Feb 29, 24, 04:02:49 PM
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Jr. Member 51
- last active 8 hours ago
-
- Replied by
- Complaints Moderator
- at Mar 01, 24, 04:13:45 AM
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Super Hero 1655
- last active 3 months ago
Hello laurin1980,
We are so glad to hear that!
Thanks for the update.
We will mark this complaint Resolved. -
- Replied by
- moralensvogter
- at May 15, 24, 11:24:03 PM
-
Jr. Member 62
- last active 24 days ago
they tell me i have dublicatet my profile
even know i havent even played inthere yet
soo now they deny me the free 50 spins for voting at them in ASK awards
and i havent even fullendet my profile 100% yet soo how can it be dublicatet
and must also add that they then tell me to consider using the others deposit ways....
how can they say taht i have i have dublicatet... and its against the rules ???
here is the conversationActive
What brings you here today?
Claim Askgamblers vote reward 🎁
Hello, this is your Virtual Assistant speaking. I will help you receive the Askgamblers vote reward!
To receive your reward as a thank you for voting, please make sure to fill all the necessary account info in your Tsars profile and provide 2 screenshots:
- From the voting page, showing that you cast a vote for Tsars Casino.
- From the AskGamblers account, showing your account details (name and surname).
Screenshots ready ✅
Please attach your screenshots here, and I will pass them on to the agents so they can add a bonus to your account!
Thank you for the screenshot!
Our trusty agents will contact you once the bonus is added or if they have any additional questions. Please note that this might take a few minutes.
Hello,
Thank you for reaching out to us!Could you please provide a screenshot of the account detail editing page on Askgamblers where your full name would be visible?
Could you please press "Edit profile" and take a screenshot of your full name?
Thank you for your cooperation!
Please allow me a minute to take a look.np
Please be advised that the reward can not be credited due to internal bonus settings related to duplicate accounts.
We sincerely apologise for the inconvenience caused and appreciate your comprehension of this matter.
what are you talking aboute
what dublicate !!!!
The bonus can not be credited to your account due to internal bonus settings.
We extend our sincere apologies for the inconvenience caused.
However, feel free to refer to our terms and conditions for further clarification.what are you talking about
I did not quite catch that.
Could you please specify what you referred to in more detail?you send me the email
I understand where you are coming from.
However, the bonus is unavailable to your account for the aforementioned reasons.
Please accept our repeated apologies for the inconvenience.now ya wont honor it after i have votet
We appreciate you casting your vote for us.
However, due to the bonus settings being related to duplicate accounts, the bonus is unavailable.
Perhaps I could help you with anything else in the meantime?WHAT DUBLICATE
SHOW ME WERE I DUBLICATE ANYTHING
It has been determined that you have a duplicate account match in our system that already utilised the bonus.
Consequently, the reward will not be available to you.
Please refer to our terms and conditions for further clarification on this matter.
We appreciate your comprehension and cooperation in this matter.LOOK AT MY PROFILE
this is to insane
i i havent even played in here yet
SOOO HOW CAN YOU SAY THAT
you need to prove that or i will 100% compline to this casino and ASK over this
I understand your frustration in this situation.
Please note that the bonus is not available for your account due to its internal settings.
Feel free to let us know if anything else requires our attention.WAHT ARE YOU TALKING ABOUT LOOK AT MY PROFILE
HAVE I PLAYED IN HERE NO
HAVBE USED THE BONUS NO
I comprehend what you are referring to.
However, duplicate matches can be found regardless of whether the account has any activity.
Please refer to our terms and conditions to clarify this matter further.FINE I GONNA COMPLIAN OVER YOU WONT TELL ME WERE OR WHAT
We repeatedly apologise for the caused inconvenience.
However, could I help you with anything else?you are lying
I'm sorry, I didn't quite catch that.
Could you please clarify what you're referring to?you saying iam dublicating my bonus HOW
when i first have made it now
its first time i ask for it
It seems that there has been a misunderstanding.
We did not refer to you duplicating the request for a bonus.
The bonus is not available to you due to a duplicate account match in our system, which makes the bonus unavailable.NO I HAVENT
PROVE
PROVE ME WRONG
CAUSE I KNOW 100% THAT NOT TRUE
I understand where you are coming from.
Please refer to our terms and conditions to clarify this matter further.
May I help you with anything else in the meantime?NO YOU DONT YOU SAY IAM LYING NOW
its first time i talk to your supports and you telling me iam lying and all this
reallly is this how you treat new players
really
We would like to clarify that there was no intention to assign blame to anyone in any manner.
We appreciate you casting your vote for us.
However, due to the bonus settings being related to duplicate accounts, the bonus is unavailable for your account.and it isent
but fine this conversationg gonna get in ASK soo all can see how you treat people after they vote for you
I understand your frustration.
However, the nomination bonus is not available to you due to the aforementioned reasons.
Please refer to our terms and conditions to clarify this matter further.
Perhaps I could help you with anything else in the meantime?i dont care you saying iam lying
that is
We would like to formally clarify that there was no intention to assign blame to any individual in any way.
Furthermore, we extend our sincere apologies for the misunderstanding.In the interim, feel free to let us know if anything else requires our assistance.
i dont need anything from anyone who call me a lie
-
- Replied by
- moralensvogter
- at May 16, 24, 12:55:57 AM
-
Jr. Member 62
- last active 24 days ago
and i wanna add this last email i just have recivede there 100% talk against what they just told me
this is 100% insane XD soo damn waird XD they wont give the 50 free spins for voting but they will have me to deposit XD
and another i live alone on this adress and internet/ IP and itold them that
soo i wut like to know what other email there is living here to and that they wont tell me... casue they say its not my info sooo... SO HOW CAN I IT BE DUCLICATET !!!!!
Hello there!
Thank you for your clarification.
Unfortunately, we are not able to add a bonus for your vote due to the mentioned earlier criteria!Kindly note that we have a Daily reward system and it will work after the fourth deposit - your account will become eligible for daily rewards. More information can be found in your account's "Promotions" section.
However, you can still benefit from our Welcome Package by claiming an available bonus through the "Deposit" section.
Feel free to contact us again if any help is needed.
Have a good rest of the day!
Sincerely,Eliana
Tsars - Where the limits go past the skies
-
- Replied by
- Bixy
- at May 16, 24, 01:17:27 AM
-
Moderator 4280
- last active 4 hours ago
Hi moralensvogter,
Having multiple accounts at casino is not allowed, however, if you wish to try to assist you, please private message me your casino username so that we could reach out to the casino rep to look into your account.
-
- Replied by
- moralensvogter
- at May 16, 24, 02:39:22 AM
-
Jr. Member 62
- last active 24 days ago
sorry XD
they wont provide me whit any info aboute the dublicate or nothing and i havent dont that i havent even got validatet yet soo i cant see what i shut have dublicatet and if some one uses my ip i what that email cause then its a hacker using my ip thats it
and they wont give me anythhing -
- Replied by
- Bixy
- at May 16, 24, 02:48:20 AM
-
Moderator 4280
- last active 4 hours ago
Hi moralensvogter,
Thanks for providing us with account details.
We will contact the casino rep and advise you once we have any info.
-
- Replied by
- Spinwise
- at May 16, 24, 09:31:33 AM
-
Casino Rep 8
- last active 8 hours ago
Hello moralensvogter and Bixy,
Kindly note that our Security team reviewed the player’s profile repeatedly, and after careful consideration, they issued the free spins, even though the system was triggered by a duplicate match filter.
We appreciate you bringing this issue to our attention and allowing us the opportunity to address it!
Have a nice day ahead!
Best regards,
Casoo Team
-
- Replied by
- Puffmann
- at May 23, 24, 05:33:35 PM
-
Newbie 8
- last active 5 days ago
Hello. I made an deposit of 30 euro to wisho 22/5 at 22.21 and they still have not been credited. Skrill says the deposit qas accepted. After writing several to support they keep saying financial is looking into this. Decided to deposit 20 on winnerz instead and now the same problem again.
Deposit not credited , skrill says it has been accepted and not a Word from the financial department.
-
- Replied by
- Bixy
- at May 24, 24, 01:30:16 AM
-
Moderator 4280
- last active 4 hours ago
Hi Puffmann,
Sorry to hear you had issues with depositing at Wisho Casino.
Please private message me your casino username so that we could reach out to the casino rep to look into your account.
Thank you.
-
- Replied by
- Puffmann
- at May 24, 24, 05:36:37 PM
-
Newbie 8
- last active 5 days ago
Hello all. Do not deposit on winnerz, wisho or trickz atm, 22/5 i deposited 30 euro with skrill to wisho, they never arrived in my balance. 23/5 i deposited 20 on winnerz, they never godt credited to balance. 24/5 i deposit 30 to trickz, they do not get credited to balance. Been in contact with skrill and they say the casino have recieved the money.
Merchant called hitz gaming ou all 3.
Tsars there Sister casino can recieved payments as I deposited 24/5 without a problem. But that is ofc called rp invest
-
- Replied by
- Puffmann
- at May 28, 24, 01:37:39 AM
-
Newbie 8
- last active 5 days ago
-
- Replied by
- Spinwise
- at May 28, 24, 06:20:36 AM
-
Casino Rep 8
- last active 8 hours ago
Hello Puffmann,
We trust this message finds you well.
We wish to extend our sincerest apologies for the recent inconvenience.
Upon being made aware of the issue during the live chat, our finance team has been promptly engaged to address and resolve the matter.
Rest assured that our team is diligently working towards a resolution and we anticipate providing you with an update at the earliest opportunity. While we cannot provide an exact timeframe since the resolution primarily depends on the payment provider, we are in constant contact with them and are pushing as hard as we can.
We will ensure to keep you informed of any progress from the finance team.
Thank you for your understanding!
Best regards,
Spinwise Team
-
- Replied by
- moralensvogter
- at Jun 06, 24, 02:39:31 AM
-
Jr. Member 62
- last active 24 days ago
OFC it is but they another support
Apologized for the misunderstanding and then they added the spin whitout a problem
but that was after like 4-5 hours explained that i havent done that at all sooo....
and at last they saw it XD
but its soo lame that i need to tell them over 4-5 hours before they tjek it for-real
really bad experince for me
BUT for me i dont thing i will ever play there cause soo much trouble over nothing that just bad supporting and the supports make the casino -
- Replied by
- Bixy
- at Jun 06, 24, 02:51:39 AM
-
Moderator 4280
- last active 4 hours ago
Hi moralensvogter,
Thanks for sharing your experience with us.
If you wish, please provide us with more information so that we could get in touch with the rep and assist you further.
-
- Replied by
- Bixy
- at Jun 17, 24, 02:13:25 PM
-
Moderator 4280
- last active 4 hours ago
Hi moralensvogter,
If you still need any assistance, please provide us with more details so that we could try to help you.
-
- Replied by
- Bixy
- at Jun 19, 24, 02:44:37 PM
-
Moderator 4280
- last active 4 hours ago
Hi moralensvogter,
Since we received no response from your side, we would need to close this complaint due to the submitter inactivity.
-
- Replied by
- Hafthor Einarsson
- at Jun 24, 24, 04:59:37 PM
-
Newbie 1
- last active 8 days ago
-
- Replied by
- Bixy
- at Jun 25, 24, 01:09:35 AM
-
Moderator 4280
- last active 4 hours ago
Sorry to hear you had a withdrawal delay at Tsars Casino.
Is this your first withdrawal at Tsars Casino? Is the casino account verified?
Quick Reply
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