My card details have been compromised through trying to transaction with this company
I tried to buy tickets through the site this morning. The site asked me to sign up for an account and enter credit card details for storage as part of that process. After doing so, I then got an email with an invoice and charge from a company called Allgobeauty. Which means I've had to cancel my credit card as the card details have been compromised, with a company I was not transacting with through ents24 website. Be careful!
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I've been using this site to book and search for tickets for gigs, comedy and theatre shows for about a year. I like that you can also search for a show in a specific area of the country.
The booking process is easy and usually once payment has been made I have received my tickets straight away.
What I like about this site is it gives suggestions on accommodation local to the show, which is handy if you are looking to stay somewhere overnight or for a few nights. It also shows you information about the venue, so you can view the seating plan or additional numbers if you have accessibility questions before booking.
What isn't great about the site is when you are scrolling and click on an artist and come out of that search, it's takes you back to the beginning, which is very annoying.
Quick easy process in buying the tickets, even for a non tech 60+ year old!! Cost set out beforehand so you know exactly the final cost. Would recommend.
Straightforward ticketing! I know what I want and all I want is to get my tickets. Thankfully Ents24 don’t complicate things but just do things properly.
Company details
About Ents24
Information provided by various external sources
The UK's home of live entertainment.
We'll help you buy tickets easily and safely, through our own online shop or one of our trusted ticket partners.
If you'd like to track your tickets online, please visit our customer service centre or email help@ents24.com.
Written by the company
Written by the company
Contact info
Bristol, United Kingdom
- help@ents24.com
- www.ents24.com
Redirected
My card details have been compromised…
My card details have been compromised through trying to transaction with this company
I tried to buy tickets through the site this morning. The site asked me to sign up for an account and enter credit card details for storage as part of that process. After doing so, I then got an email with an invoice and charge from a company called Allgobeauty. Which means I've had to cancel my credit card as the card details have been compromised, with a company I was not transacting with through ents24 website. Be careful!
Date of experience: 27 December 2024
Reply from Ents24
Thank you for your review and we’re sorry to hear that you had problems.
We’re confident that your card details were not compromised while you were using the Ents24 website. We don’t ask you to set up an account or give your card details in advance.
Before entering your card details always click on the padlock icon in your browser’s search bar to check that you’re on the website that you expect. If you look in your browsing history you will be able to check which site you were using this morning.
If you have any questions, we can be contacted 7 days a at help@ents24.com
Verified
Verified
Not quite 5 stars
I've been using this site to book and search for tickets for gigs, comedy and theatre shows for about a year. I like that you can also search for a show in a specific area of the country.
The booking process is easy and usually once payment has been made I have received my tickets straight away.
What I like about this site is it gives suggestions on accommodation local to the show, which is handy if you are looking to stay somewhere overnight or for a few nights. It also shows you information about the venue, so you can view the seating plan or additional numbers if you have accessibility questions before booking.
What isn't great about the site is when you are scrolling and click on an artist and come out of that search, it's takes you back to the beginning, which is very annoying.
Date of experience: 20 December 2024
Verified
A straight forward procedure to by…
A straight forward procedure to by tickets.
Date of experience: 24 December 2024
Verified
Easy to book and query resolved quickly
Date of experience: 18 December 2024
Verified
Simple and easy use.
Simple easy to use entertainment event website. With a good search engine.
Date of experience: 21 December 2024
Verified
Verified
Quick easy process in buying the…
Quick easy process in buying the tickets, even for a non tech 60+ year old!! Cost set out beforehand so you know exactly the final cost. Would recommend.
Date of experience: 21 December 2024
Verified
Straightforward ticketing
Straightforward ticketing! I know what I want and all I want is to get my tickets. Thankfully Ents24 don’t complicate things but just do things properly.
Date of experience: 20 December 2024
Verified
Booking process was simple and fast.
Date of experience: 19 December 2024
Verified
Great site to use
Date of experience: 25 November 2024
Verified
Happy
Always very easy and clear to book tickets even for me as I’m of that age.
Date of experience: 18 December 2024
Verified
Buying a ticket was totally…
Buying a ticket was totally straightforward, recommend them
Date of experience: 17 December 2024
Verified
Not used these before but it was all…
Not used these before but it was all easy and straightforward no problems and in language I could understand
Date of experience: 16 December 2024
Verified
Great not to have to download another…
Great not to have to download another app. Ticket fees where all added at the beginning, so the first price you see is the only price.
Date of experience: 15 December 2024
Verified
Straightforward booking process
Straightforward booking process. One star removed as would like to be able to view the seating plan.
Date of experience: 14 December 2024
Redirected
We saw John on the Queen Anne 14/12/24
We saw John on the Queen Anne 14/12/24. He had the audience in stitches. I had tears rolling down my face for an hour. The comedy was clean, original and fast.
I am at a loss why he isn't a household name
Date of experience: 14 December 2024
Verified
A stress free smooth experience
A stress free smooth experience. Receipt
emails very prompt. Enjoyable experience
Date of experience: 14 December 2024
Verified
Easy
Easy. No messing around with anything unnecessarily complicated
Date of experience: 14 December 2024
Verified
Happy customer service
Had trouble getting our tickets with the email we had and had good customer service trying to sort it out and done it for us with less stress
Date of experience: 14 December 2024
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