Avoid. I had an awfull experience buying rugby tickets. Officials advise not to purchase tickets through the platform due to tickets being overpriced.
As I could not attend the event I tried to resell tickets on Viagogo. Fee was twice charged, to me and potential buyer. Tickets were guaranteed to arrive 4 hours before the event. The same tickets I tried to resell but I had to made them available 48 hours in advance. After that I was blocked and could not advertise them on Viagogo.
I received emails from various apps to create account to get tickets. So confusing process.
If you cannot buy from the official site, avoid Viagogo and other similar providers.
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We bought 4 tickets from viagogo to FC Bayern München vs RB Leipzig. I got the tickets together as I requested five days before the match day. Everything was great. Thanks Viagogo.
Avoid at all costs. Purchased a ticket, followed all the instructions in downloading the AXS app, received a confirmation that my tickets had transferred to the app, went to the venue, found there was no tickets in my app. The gig was starting in 10 minutes and I tried to contact them but their website said their phone lines were business hours only, and when I tried their online contact form it said my email and order reference didn't match so I couldn't submit it. I complained after the gig via the web chat, which took me 5 days as the gig was 21 December and I got distracted by Christmas, and they said they could not help me as it had taken me too long to get in touch. Wow! So you fail to deliver the item I paid you for and the time it takes for me to complain means you have no responsibility? I hope this company goes out of business because it gave me two awful customer experiences.
DO NOT USE THIS SITE. We bought tickets to the Paul McCartney concert in London with viagogo. At no time did they say that they didn't actually have tickets and kept us on tenterhooks until after the show had started, telling us all the time that they would be coming. Yes, we got our money back but since we came specially to London from abroad for the concert, we were very upset and annoyed. They even offered us a discount on our next purchase which we declined as we have no intention of ever dealing with them again. Why they are at the very top of the Google search engine for tickets when they have such bad reviews I have no idea.
Company details
Information provided by various external sources
viagogo is an online ticket marketplace that enables people to buy and sell tickets to live events. viagogo guarantees every transaction.
Contact info
Do not use this company
Do not use this company, they just resale tix from third parties and you cannot get a refund. They charge a fee above what the parking actually is. Total rip off you can self park in vegas for 25$ and they will charge you 56$. I am disputing it with my bank. Screw them!!
Date of experience: 28 December 2024
If I could give zero stars
If I could give zero stars, I would. Awful service and would never use again
Date of experience: 28 December 2024
I had a terrible experience with…
I had a terrible experience with Viagogo regarding my purchase of tickets for the Luis Miguel concert on November 10, 2024. I ordered specific tickets, but the ones I received were completely different and incorrect. To make matters worse, I only received the tickets one day before the event, giving me no time to resolve the issue beforehand.
Despite promptly reporting the problem immediately after the event, Viagogo refused to provide a refund, citing their policy that claims must be made before or on the day of the event. This is unreasonable, as I reported the issue at the earliest possible moment given the circumstances.
The company offered only a 25% voucher as compensation, which is unacceptable given the significant inconvenience and the fact that I could not enjoy the event as planned. Their customer service was dismissive and unhelpful, repeatedly avoiding taking accountability for their failure to deliver the correct tickets.
I would strongly advise against using Viagogo. Their lack of transparency, poor customer support, and unwillingness to resolve legitimate issues make them an unreliable and frustrating service. Buyer beware—you may not get what you paid for, and don’t expect any meaningful resolution if things go wrong.
Date of experience: 10 November 2024
4 tickets from to Fc Bayren
We bought 4 tickets from viagogo to FC Bayern München vs RB Leipzig. I got the tickets together as I requested five days before the match day. Everything was great. Thanks Viagogo.
Date of experience: 20 December 2024
Easy and cost effective bookings
So easy to get my tickets, very transparent booking system and prices in line with original ticket costs. Would definitely use again!!
Date of experience: 19 December 2024
Scam company that take no responsibility.
Avoid at all costs. Purchased a ticket, followed all the instructions in downloading the AXS app, received a confirmation that my tickets had transferred to the app, went to the venue, found there was no tickets in my app. The gig was starting in 10 minutes and I tried to contact them but their website said their phone lines were business hours only, and when I tried their online contact form it said my email and order reference didn't match so I couldn't submit it. I complained after the gig via the web chat, which took me 5 days as the gig was 21 December and I got distracted by Christmas, and they said they could not help me as it had taken me too long to get in touch. Wow! So you fail to deliver the item I paid you for and the time it takes for me to complain means you have no responsibility? I hope this company goes out of business because it gave me two awful customer experiences.
Date of experience: 27 December 2024
Got the tickets transferred to me well…
Got the tickets transferred to me well in advance of the concert. Which reduced stress a lot.
Date of experience: 19 December 2024
Avoid
Avoid. I had an awfull experience buying rugby tickets. Officials advise not to purchase tickets through the platform due to tickets being overpriced.
As I could not attend the event I tried to resell tickets on Viagogo. Fee was twice charged, to me and potential buyer. Tickets were guaranteed to arrive 4 hours before the event. The same tickets I tried to resell but I had to made them available 48 hours in advance. After that I was blocked and could not advertise them on Viagogo.
I received emails from various apps to create account to get tickets. So confusing process.
If you cannot buy from the official site, avoid Viagogo and other similar providers.
Date of experience: 24 November 2024
Buying tickets for the Knicks game…
Buying tickets for the Knicks game through Viagogo was very easy. The site showed us where the seats would be so selecting seats was very easy.
Date of experience: 23 December 2024
Timely delivery of tickets
Date of experience: 22 December 2024
Fantastic 👏👏👏
Date of experience: 23 December 2024
DO NOT USE THIS SITE
DO NOT USE THIS SITE. We bought tickets to the Paul McCartney concert in London with viagogo. At no time did they say that they didn't actually have tickets and kept us on tenterhooks until after the show had started, telling us all the time that they would be coming. Yes, we got our money back but since we came specially to London from abroad for the concert, we were very upset and annoyed. They even offered us a discount on our next purchase which we declined as we have no intention of ever dealing with them again. Why they are at the very top of the Google search engine for tickets when they have such bad reviews I have no idea.
Date of experience: 19 December 2024
Worst company ever
Worst company ever. Trust the negative reviews the good ones are fake ones from the company itself. The worst customer service on earth and they will not give you your tickets
Date of experience: 24 December 2024
First experience of viagogo
(1) First time using viagogo as I could not get tickets to the 2NE1 Singapore concert, so was worried about scams, etc. Turned out I got a great seat to the concert and everything went as planned, so would likely use viagogo again.
(2) The money-back guarantee provides some peace of mind and I appreciate how, for some concerts, there is an explicit caveat from viagogo that the tickets being resold may not be transferable. Transparency is always appreciated.
(3) Would be great if viagogo can publicize what checks they have in place (if any) to ensure that tickets being resold are genuine. This would give added assurance and peace of mind to the buyer, not having to worry about being denied entry at the concert venue. (I was worried up till the ticket scanner turned green!)
(4) Also appreciated the reminder email from viagogo on the day of the concert itself.
Date of experience: 22 December 2024
It was an easy process
It was an easy process. I got the tickets about 2 weeks before the match. I didn’t know how to get the included meal, so I reached out to the customer service. They helped to get the instructions before the match. It was smooth. Highly recommended!
Date of experience: 22 December 2024
This evaluation doesn't work
This evaluation doesn't work. But the show was fantastic
Date of experience: 21 December 2024
ease
ease, surety,
wonderful experience,,
worth, money spend
Thanks VIAGOGO
go for it
Date of experience: 18 December 2024
Wonderful experience
Wonderful experience, very smooth transaction. Andd yeey i was see 2NE1
Date of experience: 21 December 2024
Simple and reliable
Easy to follow process to find and buy tickets. Great communication and reliability.
Date of experience: 19 December 2024
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