Scheels Reviews 494

I purchased an $1100 Garmin smart watch in Dec. 2024 as a Christmas present for my spouse. When it was delivered, the shipping box was all in-tact. But when I opened the package, the watch box itself contained NO WATCH, just a band. So obviously this error occurred on the store side. However, after contacting Scheels customer support multiple times, I was told there was nothing they could do except file a dispute with my credit card because I had no proof the box was empty. ARE YOU KIDDING ME? WHO OPENS EVERY PACKAGE THEY RECEIVE UNDER VIDEO SURVEILLANCE SO THEY HAVE PROOF? But lesson learned. Lesson learned, I will henceforth. Effectively they stole $1100 from me. I've read other reviews of individuals receiving empty packages from them. I wouldn't buy anything of value from them online. If you do, video yourself opening the package. I will never shop at Scheel's again.

Date of experience: 13 December 2024

Buyer beware.. Scheels tacts on a 2.5% Public Improvement Fee at check-out, they don't let customers know, so I took the liberty to place signs on the entrance doors and I will place more at each register.. What a RIP-OFF, they also give a BS excuse that it was imposed the the City of Johnstown and the Property Management company... Nope, those fees are for Scheel and not the customer, Can't wait for Bass Pro Shoppe to open, they will NOT charge BS fees unlike Scheels.. Also have you notice Scheels only response to Good comments, an NOT negative ones... Just look for yourself.. DONT Shop at Scheels, better yet Shittts!

Date of experience: 21 December 2024

This store has the blind leading the stupid. I just got off the phone with Trevor the manager and he is good but his employees are inexperienced and ignorant of the laws they are trying to play by. Long story short I won’t be buying anything from them again.

Date of experience: 20 December 2024

Avoid ordering anything from this company. They contract cut rate shipping and will do nothing to assist when the package is lost. Then they tie up your funds, refusing to refund. It could be months or never to resolve your lost order. The people who work their customer service repeatedly disconnect the chat in order to not help. The email customer service is no better. It felt like I was communicating with a prison warden or judge. If you want to speak to customer service, it is over 30 minutes on hold. They are not kind at scheels.com. A bit nicer in the store. I’ll never understand how a company (Scheels) takes a customer’s money, the customer never receives what they paid for and the company refuses to help!

Date of experience: 10 December 2024

Horrible company. Ordered something for Christmas 2024 and was told it would be here the 19th. Item never arrived so I contacted them and they said it was being shipped by the vendor and that it was delayed. I told them to cancel the order they said they can't but here's a return label for when it does come in I can return it. What a crap company. Hey Scheels, here's my order number if you want to make things right. 43878693

Date of experience: 20 December 2024

It’s been a month since I ordered and still haven’t got my product. Takes over and a half an hour on hold before you get a hold of somebody. They said that they would expedite my shipment and did not. It actually is taking longer than the first time that they screwed up. Terrible experience

Date of experience: 18 November 2024

Crap service, my mother recently ordered a backpack for my nephew for Christmas the package never arrived, tracking info didn’t work on the package, completely bogus all round and clearly BS, they accepted no responsibility and claimed the package was delivered “in the mailbox” a backpack left in a mailbox????? Yeah no, they had no tracking confirmation, no photo of the delivery and we checked the deliveries within hours of the alleged delivery time and checked the security cams on that day no backpack was ever delivered, they’ve refused to credit my mother her money back and now we’ll have to file a fraudulent charge with visa, don’t order from this company!!!

Date of experience: 06 December 2024

Horrific experience. I ordered UGG Tasmans for my sons birthday present. However there was never a delivery. I kept contacting and the agents would give the same response saying they needed to wait til USPS confirms it was a misdelivery. However i went on the phone with USPS who confirmed the delivery may have been stolen or misdelivered. I gave the info to the agents who refused to help me and even closed my chat without permission. I feel very disrespected and the lack of proper customer service is very unsettling.

Date of experience: 11 December 2024

Absolutely horrible. Canceled our Christmas order with no explanation after charging us.

Date of experience: 08 December 2024

If I could give a below zero star review, I would!
This is a horrible company when it comes to customer service.
I bought a jacket and when it came, I didn’t like the fit so I ordered the larger size to try as well. I returned the one that I didn’t want with a pair of shoes that I had ordered with the initial order, long story short, they are saying they never received the coat back in the return with the shoes so they are not giving me the credit.
Ive spoken to several reps and they are not even doing an investigation, said I need to take it up with my credit card company… unbelievable!
I have been ordering and returning online for years and I’ve never had an experience like this. They are horrible. I will never purchase anything from them again.

Date of experience: 26 November 2024

Digital receipt does not come up when emailed

Date of experience: 21 September 2024

I am a Silver Star Medal/ Purple Heart medal recipient. I have tried to receive help from Scheels and I can tell you that their “commitment to veterans” commercials are BS. Do not buy products from them.

Date of experience: 09 November 2024

This was the Meridian location and the first time at this store, and I even talked to the Asset Control Representative and a Manager. Not the experience you want to have going into a beautiful new store, as nobody through any department ever asked, Do you need assistance or help finding anything? Not one! My son waited over 10 minutes in the gun room to check out and not once, did anyone acknowledge him or say, we will be right with you. They ignored him. Mind you there was one guy ahead of him. That isn't customer service. We had to walk downstairs and wait again where, we waited again and it wasn't much better. The woman was rather cold. So I decided to say something because its bad customer service, its a terrible first impression, and being told they would give me a gift card, I don’t want to gift card, I’m not complaining to get money, I’m complaining because your service was terrible. This is an Employee Owned Company, And super disappointing. I’m going to be honest I don’t think I would come back. Customer Service is Everything, And you failed at it. I simply told them fix it, Customer service makes the difference between a company succeeding or failing. Theres is more to a business than a beautiful store.

Date of experience: 01 November 2024

Alert and helpful staff, very courteous and attentive. I love going to Scheels.

Date of experience: 21 October 2024

Seriously took the item out of my cart & took it offline after telling me minutes before they had plenty in stock.. I asked why is the camo $999 but the black is $1599.. had it in my cart for the $999 & when I went to checkout minutes later they deleted the bow off the site.. don’t trust this company,

Date of experience: 17 October 2024

Wife was looking for a new pair of neoprene/rubber hunting boots. The salesperson went to great lengths to get different men's and women's boots for her to try on. And sizes. After helping her he helped me with the purchase of a new Leupold scope, rings and some accessories. Service is always GREAT! at Scheels.
Along with their vast inventory.

Date of experience: 16 October 2024

I am 23 hours from home on an out of state ND Archery deer hunt. Had big issue with my bow to the point that I could not use it, rendering my hunt potentially over. Took it into the Minot Scheels where Garrett inspected it all over and worked to get it back in working order. He tested it and had it safely back together for me after a little wait. Garrett’s customer service and awesome attitude helped me in a time of need. The people at Scheels are hands down the friendliest around out of any sporting goods/outdoors store. Again, thank you Garrett for helping me out to get my bow squared away and me back in the woods chasing deer!

Date of experience: 14 October 2024

I like the selection and the prices customer service is always great too

Date of experience: 10 October 2024

The guy that helped me with buying my new shoes, I forgot his name ? I even asked him about paying the bill should I tell the cashier your name and he said no you don’t need to tell them anything else I needed anything else ? Great customer service !

Date of experience: 12 October 2024

Do not contact customer service! They will not assist you. File a dispute with the delivery carrier WITHOUT your permission and simply tell you they are not responsible and to take it up with your bank. All that I knew prior to contact them. They made a situation from bad to worse and increased my stress.

Date of experience: 12 October 2024