hace 1 año
¿Puede alguien responsable ayudarnos, tal vez decirnos qué está pasando y qué debemos hacer?
Traducción automática:
Tema general sobre QuickWin Casino (página 4)
hace 1 año
Hello there.
I'm sorry to hear the situation is not getting better. There is always the possibility of submitting a complaint through the Casino Guru Resolution Center.
More details here: https://casino.guru/complaint-resolution-instructions
However, there is a complication. We allow the casino 14 full days to verify the account and send the money to the player. If you don't mind, submit one here:
https://casino.guru/complaints/create
I'm convinced you'll get this information soon after the complaint is approved:
"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."
Still, the complaint is available anytime to you.
1
hace 1 año
Hola, gracias por el consejo, acabo de presentar una queja.
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hace 1 año
Buenas noches a todos y gracias por la actualización, en la conversación de ayer con su chat en vivo me dijeron que el lunes tendremos novedades, por eso les digo que tengan un poco más de paciencia y luego pongan una queja!
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1
hace 1 año
Hello.
I agree with Ryan123 - sometimes, being patient is far better than submitting the complaint hastily.
Yet it's your decision, and I hope you'll get the money soon, because:
"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."
Just as I said 🙁. No worries, in case the casino misses the deadline, we'll step in.
1
hace 1 año
Buenas noches a todos y gracias por la actualización, en la conversación de ayer con su chat en vivo me dijeron que el lunes tendremos novedades, por eso les digo que tengan un poco más de paciencia y luego pongan una queja!
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hace 1 año
Good day to you!
Fair point. Waiting for the good news 😉🤞🤞! Thank you for keeping us posted.
1
hace 1 año
Buenas noches a todos, ¡tengo una gran actualización! Acreditaron mi ascensión normalmente y en su momento dijeron! (Con un pequeño retraso de un día) ¡Lo importante es que finalmente no fue necesaria ninguna identificación KYC! Gracias por su ayuda !
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2
hace 1 año
Now that's a perfect message. I'm glad you finally managed to resolve the situation regarding this and I hope you won't run into similar situations in the future.
I wish you the best of luck. 🙂
1
hace 1 año
Hola Ryan, ¡me alegro por ti!
¿Recibiste un correo electrónico confirmando la transferencia?
Desafortunadamente, todavía no me ha sucedido nada, me dijeron que algo sucedería antes de las 5:00 p. m., de lo contrario debería comunicarme nuevamente con el chat en vivo.
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hace 1 año
Hola HGG95, sí, recibí el correo electrónico y junto con el correo electrónico recibí el dinero. Espero que obtengas tus ganancias pronto!!
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hace 1 año
Hola HGG95, sí, recibí el correo electrónico y junto con el correo electrónico recibí el dinero. Espero que obtengas tus ganancias pronto!!
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hace 1 año
It's nice to see players supporting each other and wishing positive things for themselves.
But I wanted to ask you, will you stay with this casino after this experience ? What did you like about it when you played here ? I'm just asking out of curiosity, because I like to see feedback from players. 😊
hace 1 año
Por supuesto que seguiré jugando en el casino. Lo positivo es que no se necesita identificación y que hay muchas opciones de juegos de los mejores proveedores. Lo único negativo que puedo encontrar es el ligero retraso en las cargas, ¡pero eso no es un gran problema!
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1
hace 1 año
Desgraciadamente todavía no me ha pasado nada.
Cuando hago preguntas en el chat siempre obtengo las mismas respuestas de copiar y pegar y luego me desconecto y el chat finaliza.
No creo que siga jugando allí.
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hace 1 año
Actualización: la verificación ahora se activó y se me pidió que cargara mi tarjeta de identificación y una selfie. Una vez hecho esto, debo esperar el resultado de la verificación.
Traducción automática:
1
hace 1 año
Por supuesto que seguiré jugando en el casino. Lo positivo es que no se necesita identificación y que hay muchas opciones de juegos de los mejores proveedores. Lo único negativo que puedo encontrar es el ligero retraso en las cargas, ¡pero eso no es un gran problema!
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hace 1 año
Let's hope this slight deficiency won't grow in the future and that you remain satisfied there!
Have a good one!
1
hace 1 año
Actualización: la verificación ahora se activó y se me pidió que cargara mi tarjeta de identificación y una selfie. Una vez hecho esto, debo esperar el resultado de la verificación.
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hace 1 año
Hello.
Taking it step by step, I see. As long as progress is eventually achieved, I will remain optimistic.
This casino obviously pays out, but I completely understand you would appreciate greater speed. Hold on!
Passing the KYC verification pushes you toward a happy ending significantly! 🤞🤞🤞
1
hace 1 año
Hola, gracias por las palabras de aliento.
Me verificaron relativamente rápido después de enviar mi identificación.
¡Espero que el pago se realice con la misma rapidez y te mantendré informado!
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hace 1 año
Actualización: Llegó el correo electrónico y con él el dinero.
Sin embargo, no volveré a realizar un depósito aquí.
Ahora retiro mi queja y le daré una calificación adecuada.
Traducción automática:
hace 1 año
It's good that everything worked out well in the end and the casino was able to verify you and you got your money. I think with your experience you made a relevant decision for you and based on what you wrote you will avoid the casino.
However, I would also like to commend you for updating your complaint and I would like to point out that a complaint cannot be withdrawn just because you have received money. Anyway, I will look forward to your review of the casino.
Just out of curiosity, is there anything you were satisfied with in the casino ? Alternatively, do you have a favorite casino that you like to deposit at ? 🙂
Editado por el autor hace 1 año
hace 11 meses
i have maybe a silly question for the quickwin casino representative
do you ever send money to new player without verification? or Do your casino process withdrawals without verification?
why are you preventing us from uploading our documents
its been 5 days that i have requested a ridiculous amount for a casino and it's still under pending / waiting?
contacted support 3 times to ask them the following:
Support:
I am happy to confirm that your withdrawal is in queue for processing by our Finance Department.
We aim to process withdrawal requests in about 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal.
Please note that this timeframe excludes weekends and public holidays. Once the withdrawal is processed, you should receive an email from the Finance Department. Is there anything else I can do for you?
Me: yes sure
i have requested in a previous chat with the support to provide me with what is needed to verify my account in order not to have my withdrawals delayed. and they said that i did not need to verify my account and that i will not be asked for these documents can you confirm please?
Support: Yes,
Please note that any required documents for verification must only be submitted via the website using the document verification tab. You can find it in the "Settings => Verification" section of your account. However, after checking your account, I see that verification is not needed at the moment, so no documents are needed. If verification is initiated in the future, you will be able to view it in the Verification tab of your profile, which will then show as "Verification Required" and you will then be able to upload the required documents.
Me:
in your experience did your casino ever processed a withdrawal to any new player without verifying him? isn't the verification mandatory? for withdrawals?
Support:
Thank you for waiting, I cannot see any request for verification of your account at this time, however, we will contact you if anything is needed in the future.
Me:
i do not want to wait for someone to contact me!
i am now here with you, if to process my witdrawal i will be blocked for a future verification i want to do it now
Support:
If you are not asked for verification, it means that you do not currently need it to withdraw.
Me:
thanks a lot because i might be travelling tomorrow and will not be able to provide verification starting from tomorrow for a month or so. i wanted just to make sure that my account has no problem. thanks again
Support:
If that is all, I will proceed with ending our chat session for now, however please feel free to contact us again with any further questions. Have a great remainder of your day and enjoy your time on our site!
So i am still waiting to see what will happen with my withdrawal request
Now since i requested a withdrawal, my reload bonus was cancelled... well ok i won, so no need for reload!
my 20 free spins in my account suppressed as well 🙂 how nice from them
and my next 180 free spins that i was supposed to receive over a period of 10 days have been cancelled
after contacting the support about this particular issue, they advised me to contact them in a month or so when someone will have the time to look at the thousand withdrawal requests they receive everyday and pause them to request verification documents they prevent you from providing even if you ask for!
i am not sure on what business model they are basing their withdrawal process, but for me as a player knowing that i loose 19 times over 20, i feel that the least you can do is to allocate someone beside renting a gaming software to provide the only ACTUAL service you are providing once every 20 sessions... that is the withdrawal request!
Finally any idea how they went straight from 3 to 9.4 in the trust index in 3 months with this amount of complaints?
