research-article

An Analysis of Use Intention of Pet Disease Consultation Chatbot

Authors:

Duen-Huang Huang,

Hao-En ChuehAuthors Info & Claims

ICSET'20: 2020 The 4th International Conference on E-Society, E-Education and E-Technology

Pages 1 - 5

https://doi.org/10.1145/3421682.3421693

Published: 09 November 2020 Publication History

Abstract

In this study, we used technology acceptance model and media synchronization theory to develop a use intention model for the pet disease consultation chatbot. We surveyed members of an online pet group to collect data and then used clustering method of data mining technology for analysis. The results indicated that younger people, women, people who have experience in transporting a pet to a veterinary clinic, are more satisfied with pet disease consultations by using chatbots than others. In addition, perceived convenience is a major niche for veterinary clinics to provide in pet disease consultation chatbots. Our study can be used as a basis for evaluation in research on intelligent medical treatments in pet health and care.

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Cited By

Permadhi BWijaya GSetiono OMahendra EKanigoro BYulianto (2024)Chatbot helper for pet ownerPROCEEDINGS OF THE 4TH INTERNATIONAL CONFERENCE ON GREEN CIVIL AND ENVIRONMENTAL ENGINEERING (GCEE 2023)10.1063/5.0194908(060025)Online publication date: 2024
https://doi.org/10.1063/5.0194908
Kim AYang JJang YBaek J(2021)Acceptance of an Informational Antituberculosis Chatbot Among Korean Adults: Mixed Methods ResearchJMIR mHealth and uHealth10.2196/264249:11(e26424)Online publication date: 9-Nov-2021
https://doi.org/10.2196/26424

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ICSET'20: 2020 The 4th International Conference on E-Society, E-Education and E-Technology

August 2020

144 pages

ISBN:9781450388771

DOI:10.1145/3421682

Copyright © 2020 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 09 November 2020

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ICSET'20: 2020 The 4th International Conference on E-Society, E-Education and E-Technology

August 15 - 17, 2020

Taipei, Taiwan

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Cited By

Permadhi BWijaya GSetiono OMahendra EKanigoro BYulianto (2024)Chatbot helper for pet ownerPROCEEDINGS OF THE 4TH INTERNATIONAL CONFERENCE ON GREEN CIVIL AND ENVIRONMENTAL ENGINEERING (GCEE 2023)10.1063/5.0194908(060025)Online publication date: 2024
https://doi.org/10.1063/5.0194908
Kim AYang JJang YBaek J(2021)Acceptance of an Informational Antituberculosis Chatbot Among Korean Adults: Mixed Methods ResearchJMIR mHealth and uHealth10.2196/264249:11(e26424)Online publication date: 9-Nov-2021
https://doi.org/10.2196/26424

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