research-article

Types of problems encountered by automated tool accessibility assessments, expert inspections and user testing: a systematic literature mapping

Authors:

Carlos Alberto Silva,

Arthur F. B. A. de Oliveira,

Delvani Antônio Mateus,

Heitor Augustus Xavier Costa,

André Pimenta FreireAuthors Info & Claims

IHC '19: Proceedings of the 18th Brazilian Symposium on Human Factors in Computing Systems

Article No.: 52, Pages 1 - 11

https://doi.org/10.1145/3357155.3358479

Published: 22 October 2019 Publication History

Abstract

The use of websites has become essential for the development of daily activities. However, not all people can have full access to web-based services and content due to many websites being inaccessible to disabled people, such as people with visual disabilities. In this context, even though developers may demonstrate effort to attempt to create more accessible content, there is limited information about the characteristics of different web accessibility evaluation methods. Thus, the aim of the present study was to perform a meta-analysis of 38 types of accessibility problems on websites extracted from 19 studies in the literature. The studies performed automated assessments using tools, expert-based inspections and user tests involving disabled people. The results confirm other considerations made in the literature, showing that automated assessment methods have significant limitations in the adequate coverage of accessibility problems, covering less than 40% of the types of problems encountered. This way, the paper concludes by showing a consolidation of data from the literature to reinforce claims that effective web accessibility evaluations should count on expert-based inspections and user evaluations involving disabled users.

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Cited By

Mateus DDa Silva FRigatto SDa Silva TParreira Júnior PSouza MFreire A(2024)The Legal Handling of Digital Accessibility: a Comparison of Evaluation and Policy Approaches in Federal-Level Cases in Brazil and the United StatesJournal of the Brazilian Computer Society10.5753/jbcs.2024.325930:1(363-379)Online publication date: 26-Sep-2024
https://doi.org/10.5753/jbcs.2024.3259
Laitano MOrtiz-Núñez RStable-Rodríguez Y(2024)User participation in digital accessibility evaluations: Reviewing methods and implicationsEducation for Information10.3233/EFI-240014(1-16)Online publication date: 12-Sep-2024
https://doi.org/10.3233/EFI-240014
Palmer ZOswal S(2024)Constructing Websites with Generative AI Tools: The Accessibility of Their Workflows and Products for Users With DisabilitiesJournal of Business and Technical Communication10.1177/10506519241280644Online publication date: 28-Sep-2024
https://doi.org/10.1177/10506519241280644
Show More Cited By

Index Terms

Types of problems encountered by automated tool accessibility assessments, expert inspections and user testing: a systematic literature mapping
1. Human-centered computing
  1. Accessibility
    1. Accessibility design and evaluation methods

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cover image ACM Other conferences

IHC '19: Proceedings of the 18th Brazilian Symposium on Human Factors in Computing Systems

October 2019

679 pages

ISBN:9781450369718

DOI:10.1145/3357155

General Chairs:
Rodrigo Laiola Guimaraes
Universidade Federal do Espirito Santo (UFES)
,
Celso Alberto Saibel Santos
Universidade Federal do Espirito Santo (UFES)
,
Program Chairs:
Vagner Figueredo de Santana
IBM Research
,
Artur Kronbauer
Universidade Salvador (UNIFACS)

Copyright © 2019 ACM.

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Published: 22 October 2019

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Conselho Nacional de Desenvolvimento Científico e Tecnológico

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IHC '19

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IHC '19: XVIII Brazilian Symposium on Human Factors in Computing Systems

October 22 - 25, 2019

Espírito Santo, Vitória, Brazil

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IHC '19 Paper Acceptance Rate 56 of 165 submissions, 34%;

Overall Acceptance Rate 331 of 973 submissions, 34%

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Cited By

Mateus DDa Silva FRigatto SDa Silva TParreira Júnior PSouza MFreire A(2024)The Legal Handling of Digital Accessibility: a Comparison of Evaluation and Policy Approaches in Federal-Level Cases in Brazil and the United StatesJournal of the Brazilian Computer Society10.5753/jbcs.2024.325930:1(363-379)Online publication date: 26-Sep-2024
https://doi.org/10.5753/jbcs.2024.3259
Laitano MOrtiz-Núñez RStable-Rodríguez Y(2024)User participation in digital accessibility evaluations: Reviewing methods and implicationsEducation for Information10.3233/EFI-240014(1-16)Online publication date: 12-Sep-2024
https://doi.org/10.3233/EFI-240014
Palmer ZOswal S(2024)Constructing Websites with Generative AI Tools: The Accessibility of Their Workflows and Products for Users With DisabilitiesJournal of Business and Technical Communication10.1177/10506519241280644Online publication date: 28-Sep-2024
https://doi.org/10.1177/10506519241280644
Pool J(2023)Accessibility MetatestingProceedings of the 20th International Web for All Conference10.1145/3587281.3587282(1-4)Online publication date: 30-Apr-2023
https://dl.acm.org/doi/10.1145/3587281.3587282
Mateus DSilva FSilva TFreire ASantos CBento Villela MRios da Hora Rodrigues Kde Gois Ribeiro Darin T(2022)Evaluation methods in legal procedures concerning digital accessibility in BrazilProceedings of the 21st Brazilian Symposium on Human Factors in Computing Systems10.1145/3554364.3559130(1-12)Online publication date: 17-Oct-2022
https://dl.acm.org/doi/10.1145/3554364.3559130
Mateus DSilva CEler MFreire ASantos CBento Villela MGasparini IUchôa Conte T(2020)Accessibility of mobile applicationsProceedings of the 19th Brazilian Symposium on Human Factors in Computing Systems10.1145/3424953.3426633(1-10)Online publication date: 26-Oct-2020
https://dl.acm.org/doi/10.1145/3424953.3426633

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